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Hotel Haven
Hotel Haven
Hotel Haven
Hotel Haven
Hotel Haven
Hotel Haven
Hotel Haven

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8.9

Excellent

831 reviews

831 reviews

Breakfast2
24-hour front desk1
View1
See map

9.4

Exceptional

Location rating score

Exceptional location - Inside city center
Exceptional for walking
Walkable places
Old Market Hall

70 m

Galleria Sculptor

80 m

Kappeli

110 m

Statue Of Havis Amanda

130 m

Vironallas

140 m

Popular landmarks
Helsinki Senate Square

390 m

The Esplanadi Park

420 m

Helsinki Cathedral

440 m

Uspenskin Cathedral (Uspenskin Katedraali)

630 m

Helsinki Central Railway Station

720 m

Closest landmarks
City Tourist Office

180 m

Helsinki City Hall (Kaupungintalo)

190 m

Kasarmitori

190 m

My Suomi Oy

200 m

Taiga Colors

200 m

Hotel Haven

Unioninkatu 17, Helsinki City Center, Helsinki, Finland, 00130 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Helsinki City Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Temppeliaukio Church. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Sparkling clean

500 meters to public transportation

Check-in [24-hour]

Excellent room comfort & quality

Airport transport

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Workout and Leisure
Exercise area

Facilities

Front desk [24-hour]

Transport to airport

Bicycle rental

Pets allowed

Exercise area

Car park

Complimentary WIFi in all rooms

Luggage storage

Your dates are popular among travelersUsers are booking a place in Helsinki every 53 minutes on Agoda.com
Value for money8.2
Location rating9.4
Nearest airportHelsinki Airport (HEL) - Finland
Distance to airport17.2 km

Rooms available at Hotel Haven

Exceptional
Room comfort & quality

9.4

Grand Deluxe
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 queen bed
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Superior
...
  • Room size: 26 m²/280 ft²
  • City view
  • 1 queen bed
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Grand Deluxe Sea
...
  • Room size: 35 m²/377 ft²
  • Harbor view
  • 1 king bed
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Style
...
  • Room size: 29 m²/312 ft²
  • City view
  • 1 queen bed
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Helsinki Suite
...
  • Room size: 50 m²/538 ft²
  • 1 king bed
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Prime Superior Room
...
  • Room size: 30 m²/323 ft²
  • 1 king bed
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Suite Junior
...
  • Room size: 50 m²/538 ft²
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Grand Deluxe Harbour Seaview Room
...
  • Room size: 35 m²/377 ft²
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SUITE KING BED DOUBLE BED EXTRABED
...
    Enter dates to see prices
    Grand Deluxe Harbor View
    ...
      Enter dates to see prices

      Frequently asked questions

      What time is check-in and check-out at Hotel Haven?

      Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

      How do I get to Hotel Haven?

      Hotel Haven is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 100 EUR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Hotel Haven has a car park available for guests. Parking is available for a fee of 39 EUR per day. If you're looking for an easy way to get around Helsinki with private transportation, the hotel can arrange car rental for you.

      Is breakfast offered at Hotel Haven?

      Wake up to a great buffet breakfast at Hotel Haven. Adults can enjoy breakfast offered with an additional charge of 28 EUR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

      What are my dining options at Hotel Haven?

      Hotel Haven features 3 on-site restaurants for your dining convenience.

      What is the smoking policy at Hotel Haven?

      Hotel Haven does not permit smoking in any of its rooms, but allows smoking in designated areas.

      What is the closest train, metro, or bus station to Hotel Haven?

      Helsinki Tram System is the closest train, metro, or bus station, about 500 m away from Hotel Haven.

      What restaurants are nearby Hotel Haven?

      Hotel Haven is located in Helsinki City Center, famous for good restaurants such as Ultima, Tapahtumatalo Bank and Mari's Smoothie.

      What popular shopping places are close to Hotel Haven?

      Hotel Haven is located in Helsinki City Center area which features shopping places such as Old Market Hall, Kauppatori and Stockmann Department Store.

      What are popular attractions near Hotel Haven?

      Guests at Hotel Haven can easily visit Helsinki Cathedral, Helsinki Senate Square and Helsinki Central Railway Station located in the Helsinki City Center area.

      What popular natural sightseeing spots are close to Hotel Haven?

      Hotel Haven is located in the Helsinki City Center area, which is famous for natural sightseeing destinations such as Observatory Hill (Tahtitorninmaki).

      Show more questions
      See map

      Explore the neighborhood

      What people love about Hotel Haven

      • 9.2

        Exceptional
        Staff 

        "Staffs were great and helpful 👍🏼👍🏼"

        Tanaga

        |

        November 6, 2019

      • 10

        Exceptional

        "This hotel was a perfect Haven for us."

        Emma

        |

        April 5, 2019

      • 10

        Exceptional
        Staff 

        "Amazing staff helpful and very friendly."

        raed

        |

        February 27, 2019

      Property ranking|Compared to 317 Helsinki properties
      See all rankings
      Room comfort score
      9.4/10
      Location score
      9.4/10
      Service score
      9.1/10
      Cleanliness score
      9.1/10
      Better than
      99
      %
      of Helsinki properties
      Better than
      97
      %
      of Helsinki properties
      Better than
      97
      %
      of Helsinki properties
      Better than
      96
      %
      of Helsinki properties
      Overall rating:

      8.9

      Excellent
      831 reviews
      Cleanliness
      9.1
      Facilities
      8.4
      Location
      9.4
      Read all reviews >
      More about Hotel Haven

      More about Hotel Haven

      Hotel Haven

      Hotel Haven is the perfect choice for travelers who want to take in the sights and sounds of Helsinki. Experience an urban escape in Helsinki with a stay at Hotel Haven, with its exceptional location right in the city center.
      Hotel Haven offers impeccable service and all the essential amenities to travelers. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Exploring Helsinki is made even more convenient with the car hire services available at the hotel.
      If you plan to arrive by car, you'll appreciate the hotel's available parking, right on-site. The hotel provides front desk services such as concierge service, luggage storage and safety deposit boxes for guests' convenience. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room.
      Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
      Each guestroom at Hotel Haven is furnished and equipped with handy amenities. Some rooms are equipped with blackout curtains and air conditioning for your convenience. In-room entertainment such as television, in-room video streaming and cable TV is provided for guests in some selected rooms. The hotel also offers bottled water, a coffee or tea maker and mini bar in some rooms for when you feel like it is needed.
      It's good to know that a hair dryer, toiletries and bathrobes are provided in some guest bathrooms.


      Dining and things to do

      Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Hotel Haven. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar can be as fun as a night out with your travel companions.
      Hotel Haven offers wonderful recreational facilities for guests to enjoy. Finish your vacation days right by dropping in at the massage. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility.


      Around the property

      Take advantage of the opportunity to explore Helsinki while in the city. The best way to remember your time in Helsinki is with a nice gift at Old Market Hall located about 70 m away.


      Reasons to stay here

      Rooms don't get much cheaper than here, being less than 98% of the city's accommodation.
      Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 99% of the city's accommodation.
      It's hard to beat the room comfort here, which is rated higher than 99% of other accommodations in Helsinki.

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      Amenities and facilities
      Excellent
      Facilities

      8.4

      Most talked about facilities

      Breakfast

      12 mentions

      Housekeeping

      5 mentions

      Food & Dining

      1 mention

      View

      1 mention

      Languages spoken

      • English
      • Arabic
      • Danish
      • Estonian
      • Finnish
      • French
      • German
      • Italian
      • Norwegian
      • Spanish
      • Swedish

      Internet access

      • Complimentary WIFi in all rooms
      • Internet [LAN]
      • Internet services
      • Wi-Fi in public areas

      Things to do, ways to relax

      • Exercise area
      • Garden
      • Massage
      • Tours

      Cleanliness and safety

      • Anti-viral cleaning products
      • Breakfast in room
      • Breakfast takeaway service
      • Cashless payment service
      • Doctor/nurse on call
      • First aid kit
      • Guest rooms seal after sanitization
      • Hand sanitizer
      • Hot water linen and laundry washing
      • Individually-wrapped food options
      • Physical distancing of at least 1 meter
      • Professional-grade sanitizing services
      • Room sanitization opt-out available
      • Rooms sanitized between stays
      • Safe dining setup
      • Sanitized kitchen and tableware items
      • Shared stationery removed
      • Staff trained in safety protocol
      • Temperature check for guests and staff

      Dining, drinking, and snacking

      • Bar
      • Coffee shop
      • Restaurants
      • Room service [24-hour]

      Services and conveniences

      • Air conditioning in public area
      • Concierge
      • Contactless check-in/out
      • Currency conversion service
      • Daily cleaning
      • Disabled facilities
      • Dry cleaning
      • Elevator
      • Food delivery
      • Heating in public area
      • Ironing service
      • Laundry service
      • Luggage storage
      • Meeting/banquet facilities
      • Safety deposit boxes
      • Smoke-free property
      • Smoking area
      • Terrace

      For the kids

      • Babysitting service
      • Family room

      Access

      • Cat-friendly
      • Check-in [24-hour]
      • Dog-friendly
      • Front desk [24-hour]
      • Non-smoking rooms
      • Pets allowed
      • Security [24-hour]
      • Soundproof rooms

      Getting around

      • Parking [paid]
      • Rental car
      • Transport to airport

      Sports equipment rental

      • Bicycle rental
      Food and dining
      Restaurants on site

      Restaurant Ultima

      • Menu: Buffet

      Sue Ellen

      • Menu: Buffet

      Restaurant Haven

      • Menu: A-la-carte
      Location
      Unioninkatu 17, Helsinki City Center, Helsinki, Finland, 00130
      Exceptional
      Location

      9.4

      Airports

      • Helsinki Airport (HEL) - Finland
        17.2 km 29 min drive
      • Tallinn Airport (TLL) - Estonia
        83.9 km

      Public transportation

      • Helsinki Tram System
        500 m
      • University of Helsinki Metro Station
        550 m

      Hospital or clinic

      • Vita Lääkäriasema
        470 m

      Shopping

      • Old Market Hall
        70 m

      Convenience store

      • R-Kioski
        760 m

      Cash withdrawal

      • ATM
        170 m
      What's nearby

      Popular landmarks

      • Old Market Hall
        70 m
      • Helsinki Senate Square
        390 m
      • The Esplanadi Park
        420 m
      • Helsinki Cathedral
        440 m
      • Uspenskin Cathedral (Uspenskin Katedraali)
        630 m
      • Helsinki Central Railway Station
        720 m
      • Kamppi Chapel of Silence
        920 m
      • Temppeliaukio Church
        1.6 km
      • Sibelius Park
        2.2 km
      • Sea Fortress Suomenlinna
        2.7 km

      Nearby landmarks

      • Old Market Hall
        70 m
      • Galleria Sculptor
        80 m
      • Kappeli
        110 m
      • Statue Of Havis Amanda
        130 m
      • Vironallas
        140 m
      • Kauppatori
        160 m
      • Hietalahti Market Square
        160 m
      • Espan Lava
        160 m
      • Presidential Palace
        180 m
      • City Tourist Office
        180 m
      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Property policies
      Children and extra beds

      Extra beds vary by room. Please check each room's capacity for details.

      All children are welcome.

      Infant 0-2 year(s)
      Stay for free if using existing bedding.
      Baby cot/crib available upon request
      Children 3-5 year(s)
      Stay for free if using existing bedding.
      If you need an extra bed, it will incur an additional charge.
      Guests 6 years and older are considered as adults
      Must use an extra bed which will incur an additional charge.
      Others
      • When booking 6 or more rooms, special policies may apply.
      Some helpful facts

      Check-in/Check-out

      • Check-in from15:00
      • Check-out until12:00

      Getting around

      • Airport transfer fee100 EUR
      • Travel time to airport (minutes)30

      Extras

      • Breakfast charge (unless included in room price)28 EUR
      • Daily Internet/Wi-Fi fee0 EUR

      The property

      • Non-smoking rooms/floorsYes
      • Number of bars/lounges1
      • Number of floors8
      • Number of restaurants3
      • Number of rooms 77
      • Year property opened2009

      Parking

      • Daily parking fee39 EUR

      Reviews of Hotel Haven from real guests

      Provided by verified guests of Agoda
      8.9
      /
      10
      Cleanliness9.1
      Facilities8.4
      Location9.4
      Room comfort and quality9.4
      Service9.1
      Value for money8.2
      High score for Helsinki
      Rating
      9+ Exceptional (59)
      8-9 Excellent (31)
      7-8 Very Good (12)
      6-7 Good (4)
      <6 Below Expectation (6)
      Time of the year
      Mar - May (25)
      Jun - Aug (30)
      Sep - Nov (24)
      Dec - Feb (33)
      All guests (171)
      All room types
      All languages

      Show reviews that mention 

      Showing 112 verified guest comments
      12345
      9.3
      Exceptional
      Kai from United Kingdom
      Couple
      Stayed 2 nights in December 2012

      Well located, friendly hotel with great breakfast!”

      Location, free wi-fi, friendly knowledgable staff, good breakfast spread

      Fantastic location, right next to the harbour market, main shopping area and most of the buildings of interest in Helsinki (as well as the train and bus stations). The hotel has 8 floors and we were on the 7th - but despite that we could still hear some noise from street level at night (snow clearing machines). At check-in, the staff were friendly and knowledgable, providing a map and advice on places of interest. Our room was clean and modern. Pros: Great breakfast spread from 7am to 10am. Free wi-fi in the room as well as a cable connection. Little touches, like an ironing board and iron, hair dryer, slippers and robes etc all being provided in the room without having to be asked for. Cons: Our room had a broken sliding bathroom door on check-in. We didn't report it as it looked as if it had been that way for some time. On the second day of our stay, a piece of tape with "do not touch" had been placed over it. The lack of privacy when using the bathroom wasn't a major issue for us, but could have been for other guests I guess. On reporting it on check-out the guy at reception kindly halved our bill! Very generous. The only other minor con was that we were given two cards for the hotel on check-in, but on the first day the cleaning lady took one (out of the slot that controls the electricity in the room) when she came in to leave bottles of water and didn't return it, leaving two guests with one key card between us.

      Reviewed January 01, 2013

      See room deals

      9.7
      Exceptional
      Tatiana from Australia
      Business traveler
      Superior
      Stayed 4 nights in November 2014

      Great hotel”

      Location, food, comfort

      Charming small hotel located in the center of Helsinki and just in 2 min walk from the port. Hotel serves a great breakfast. Also, there are lots of good restaurants located nearby if you choose to go out for dinner. Stylish clean and very comfortable rooms. Some of them have water views. Will stay there again

      Reviewed December 24, 2014

      See room deals

      9.3
      Exceptional
      Veronica from Italy
      Family with young children
      Grand Deluxe
      Stayed 2 nights in December 2013

      Amazing hotel”

      Excellent bedrooms/ fast check in and good value for money

      The hotel was so close to all the areas I wanted to visit in Helsinky. Fantastic ! The staff at the hotel is very helpfull and goes out of theitr way to assist you. Working in the travel industry,and being so picky about hotels this will be one of those you always recomend

      Reviewed December 28, 2013

      See room deals

      9.6
      Exceptional
      Lindsey from United States
      Family with young children
      Superior
      Stayed 2 nights in December 2018

      Exceptional”

      Fantastic hotel in a perfect part of downtown. We stayed here right before Christmas with our two young children and couldn’t have dreamed of a better place. The decor is maintained the beautiful details and charm to match the history of the building with a tasteful integration of the modern luxuries you would want in a hotel. The staff was all wonderful and kind. The location was perfect for us, it’s on a quiet street off of the harbor but only about a 2/3 minute walk to the beautiful Christmas market, and a 5 minute walk to the main downtown area. The breakfast was fantastic and the restaurant is beautiful. We highly recommend Hotel Haven and will absolutely be back!

      Reviewed December 24, 2018

      See room deals

      8.0
      Excellent
      Harry from United Kingdom
      Couple
      Grand Deluxe
      Stayed 1 night in December 2016

      Fell short of expectations.”

      The positive points - The staff are very helpful and friendly.The food (room service) was brilliant if a little bit expensive. The location is really good, right in the heart of the city with beautiful views of both cathedrals.The breakfast was lovely, the setting was great and there was a fully comprehensive selection of foods. The negative points - The room wasn't clean when we arrived with broken crisps from the previous guests left on the chairs. The shelf above the bar where the glasses were kept was really dirty.The carpet and furniture was covered in stains. The bathroom gave out a bad smell of sewage during the evening and night. All of these points were raised with the duty manager when we checked out who offered her apologies and a 10% off voucher for our next stay (not near enough for compensation). To conclude, we enjoyed our stay at the hotel haven however I wouldn't stay here again. It was nice but definitely fell short of it's 5* reputation and price tag.

      Reviewed December 03, 2016

      See room deals

      9.7
      Exceptional
      Kai from United Kingdom
      Solo traveler
      Stayed 2 nights in December 2012

      Great location, friendly staff, great breakfast.”

      Free wi fi, good breakfast spread, location location location!

      We booked this for my uncle and my review is based on his experience. I've posted a separate review for my wife and I who had a room on a floor below. Room provided was on the top (8th) floor and was right at the end of the corridor, so not only was it quiet but well laid-out, clean and modern. Free wi-fi provided in the room as well as free robe, slippers, hair dryer, ironing board, safe, etc. All the little touches you'd expect from a 5 star hotel. The breakfast was a highlight too, as you get a lot of choice and finding a table was not an issue no matter how busy it was. The hotel's main tick in the "pros" column is the location however. A short walk from all the shops, it's also just across the street from the harbour, and an indoor food hall which is worth a few hours of your time. It's a foody paradise, with a mix of Finnish cuisine and international hard-to-get (in other parts of Finland) foods.

      Reviewed January 01, 2013

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      10.0
      Exceptional
      Emma from China
      Family with young children
      Superior
      Stayed 3 nights in December 2018

      Perfect Haven”

      This hotel was a perfect Haven for us. Excellent location near the Christmas markets, the ferry and walking distance to the train station (although probably better to take a taxi if you have lots of bags). We stayed here on a 3 day stop over to Europe from China and had a wonderful time. My only complaint is that the seating by the fire was closed for a private party on our last day, which I wouldn’t object to except that the private party didn’t start until 6pm and we wanted to sit there at 10:30am :-(

      Reviewed April 05, 2019

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      9.0
      Exceptional
      sylvia from Indonesia
      Business traveler
      Style
      Stayed 1 night in November 2013

      very great stay!”

      very very nice hotel and friendly staff and comfortable room

      very nice hotel,15minutes from city center, very nice hotel. I told them that I will leave early in the morning before breakfast time, and they arrange small simple breakfast for me in the morning! It's so pity that this hotel quite expensive,but I think next time if I come with family,I will stay in this hotel again.

      Reviewed November 07, 2013

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      9.7
      Exceptional
      Craig from Australia
      Business traveler
      Superior
      Stayed 1 night in October 2015

      Great hotel!”

      Location, staff, rooms

      A great place to stay when visiting Helsinki - great location, wonderful décor and fixtures and friendly staff.

      Reviewed October 15, 2015

      See room deals

      9.0
      Exceptional
      Satoshi from Japan
      Solo traveler
      Style
      Stayed 1 night in December 2013

      Pleasant stay in city center”

      Location, Near to pier, Luxurious

      Middle-sized luxurious hotel close to the boat/ferry pier. A few minutes walk from the main street and city center tourist destinations. Breakfast at "Havis" was brilliant. The quality of food on the buffet table was far better than those served on the international brand hotel. In sum, it is a good choice.

      Reviewed December 07, 2013

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      9.2
      Exceptional
      Mike from United Kingdom
      Couple
      Grand Deluxe
      Stayed 3 nights in August 2016

      Long Weekend”

      The best hotel we have stayed in Helsinki over the past six years.

      Reviewed August 08, 2016

      See room deals

      8.0
      Excellent
      hsiang from Taiwan
      Business traveler
      Stayed 3 nights in June 2018

      Very good”

      房間很大,又香又漂亮。 床又大又好睡。浴室使用byredo備品。 相較於其他同級Helsinki旅館都提供免費腳踏車,Hotel Haven卻沒有。 距離火車站有點距離,石頭路不好拖行李。但離港口極近。 早餐和旅館感覺比起來略微普通。

      Reviewed July 01, 2018

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      9.0
      Exceptional
      Ying from Singapore
      Couple
      Superior
      Stayed 1 night in February 2014

      Comfortable”

      Close to ports, spacious room, friendly staffs

      The hotel is situated in a quiet corner and requires some walking from the train station. However the hotel is very close to 2 cruise center (to Tallinn and to Stockholm). Staffs were very helpful and friendly and they can speak very good english which is a plus point for tourists. Room is clean and spacious.

      Reviewed March 04, 2014

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      10.0
      Exceptional
      Athanasia from Sweden
      Business traveler
      Stayed 2 nights in January 2012

      Great hotel, perfect location.”

      Great hotel, friendly staff.

      The rooms were exclusively and luxurious, very large and comfortable. The staff was friendly and helpful and provided the best service. The breakfast was outstanding. The dinning in the restaurant was excellent. The hotel is well located in the centre of the city, close to shopping and really nice restaurants. I will for sure book this hotel again.

      Reviewed June 06, 2012

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      10.0
      Exceptional
      raed from Bahrain
      Couple
      Stayed 7 nights in February 2019

      Nice Hotel”

      Amazing staff helpful and very friendly. Hotel is very nice and well located in the City Center.

      Reviewed February 28, 2019

      See room deals

      9.0
      Exceptional
      Ying from Singapore
      Couple
      Superior
      Stayed 3 nights in February 2014

      Comfortable”

      Quiet, helpful staffs, comfortable room

      Staffs were very friendly and helpful. Room is very spacious and comfortable and the hotel uses good diffuser and shower products. The hotel is close to 2 cruise centre (within walking distance). However, it is a distance from the drop off point of the airport bus and requires some walking.

      Reviewed March 04, 2014

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      8.0
      Excellent
      Fariz from Singapore
      Couple
      Superior
      Stayed 4 nights in January 2018

      Honeymoon trip”

      Hotel was located just by the bay but only a tram ride away from the main railway station via tram no. 2. The Old Market located just out the back exit of the hotel provided a convenient location for last minute souvenir shopping though closed quite early. Still the main city centre was only 15 minutes away and provided lots of food options past midnight.Hotel itself had many food outlets just out the building.

      Reviewed February 03, 2018

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      10.0
      Exceptional
      Margaret from Australia
      Couple
      Superior
      Stayed 2 nights in October 2014

      Awesome accommodation ”

      Location, size and quality of the room and value for money

      Absolutely blown away by the size and presentation of the "Comfort" room as well as the quality of service from all staff. Great location for sight seeing, close to the shopping centers and local markets.

      Reviewed November 07, 2014

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      8.7
      Excellent
      veera from Finland
      Family with young children
      Stayed 1 night in July 2012

      Fine stay”

      Room, reception staff and location

      Very nice room with big bathroom. Reception staff extremely friendly. Staff at the breakfast were not friendly.. they didn´t automaticly help with buggies and one didn´t feel welcome to their restaurant. Breakfast in it self was really tasty but everything was all the time finished and replenishment was slow! That was really the only downside of this hotel.

      Reviewed April 19, 2013

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      4.8
      Sarah from Australia
      Family with teens
      Superior
      Stayed 2 nights in October 2018

      Not really a Haven!”

      My family and I were disappointed by our stay at Hotel Haven. Firstly I had booked and received confirmation for a room for 2 adults and 2 children, my kids are aged 10 and 13, On arrival I was told I needed to pay an additional €60 to upgrade the room so there was space to put beds in for my kids. I explained I had confirmation of booking a room for 2 adults and 2 kids, hotel Haven said that room only accommodate children under the age of 2! The room I booked was already expensive so I was not happy at all to be paying more. Other things were not great such as not enough towels supplied for 4 in the room, had to call house keeping a few times for tea, milk etc. There was maintenance issues with our room, broken shower head water going spouting every direction and the bath did not drain whilst showering. The front desk staff tried to be helpful and were pleasant. Location was very good. But I question the 5 Sar rating this hotel has, it looks the part but sadly does not deliver.

      Reviewed October 08, 2018

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      12345
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