Hotel Indigo Hakone Gora
924-1, Kiga Hakone-Machi Ashigarashimo Gun Hakone Kanagawa, Hakone, Hakone, Japan, 250-0402 - See map
Make your best journey to Hakone with the promised standard of IHG Clean Promise, and enjoy free Wi-Fi in all rooms. Strategically situated in Hakone, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous The Hakone Open-Air Museum. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.
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Highlights
IHG Clean Promise
When you’re ready to travel again, we’ll be ready to welcome you
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
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Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Facilities
Pets allowed
Car park
Shuttle service
Complimentary WIFi in all rooms
Exercise area
Sauna
Front desk [24-hour]
Luggage storage
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Very nice hotel”
This hotel has very nice rooms with their own onsen on the balcony. The restaurant and bar is very stylish, with an outdoor foot bath as well. The breakfast is delicious. The staff are very friendly and helpful. There is a hotel car and shuttle to help get you around. This is useful as the hotel is quite a distance from the train station though near a bus stop.
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Modern private onsen”
highly recommend the ambiance of hotel and room is really good 👍
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Exceptional”
We really enjoyed our stay here. Hotel has a good mix of modern and traditional vibes. Hotel is very clean; staff are very kind, attentive and can speak good english. The room with the private onsen was definitely worth it.
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Exceptional”
The room is nice
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Avoid like plague ”
If traveling with young kids this place is not for you. Not really a good deal…expensive subpar food. They need to do something with the beds and pillows…super hard/stiff.
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Brand new onsen hotel!”
Brand new with awesome facilities! Restaurant was great, the outside area had a foot onsen and good drinks, and the onsen was co-ed (wearing bathing suits) with really nice relaxing areas and multiple baths. Highly recommended!!!
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Great atmosphere”
Stayed in a riverside kingroom. The atmosphere is relaxed and not as overdone as many Japanese hotels, yet it has a luxurious feel. A 15 minute walk (up the stairs) will take you to Gora with some nice restaurant options (be sure to try the Gora Brewery and Grill). Just across the river is the starting point of some great hiking trails. Would go to this hotel again.
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Great Weekend Getaway”
Stayed 3D2N at Hotel Indigo Hakone Gora. We were pleasantly surprised by the overall experience we had during our stay and would highly recommend anyone to stay there. The hotel in itself is very clean and modern. The room is spacious and the private bath is such a great experience. The gym and the mixed gender onsen is also really well done and will ensure an extremely relaxed time. In-room dining was acceptable but nothing special. This was probably the most disappointing part of the stay. On the other hand the breakfast was really great and worth the slightly expensive price tag. The staff is extremely friendly and helpful. Overall rating: 5/5
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Dear “Vince”, Thank you for staying with us at the Hotel Indigo Hakone Gora. It’s great that you enjoyed your experience with us. The Hotel Indigo brand is about the neighbourhood. We are happy that you got to use not only the mixed onsen (you need to wear swim wear), but also the fitness centre. All of the guest rooms have their own private onsen bathtub as well as all of the modern conveniences you need. Sorry to read your comments about the room service experience, we discussed this today at morning briefing with the team. Your comments about the breakfast are much appreciated, given the current situation, we have had to adapt our breakfast accordingly and very happy that you enjoyed it. The best part of your review is your comments about the staff. We hope we can welcome you back in the future. Warm Regards Paul Tsuji General Manager
Above average”
Stayed at IHG hotels previously and so far was quite satisfied. Got to know this new hotel when i was searching places to stay in Hakone Gora. Hotel location had to be accessed via bus as the trains are down currently. Even if trains were running, no way we will be holding on to our luggage and going down those steep slopes. We were not told about shuttle buses which served from Hakone-Yumoto Station until arrival(cant remember if its this)? The hotel room view is disappointing. Thankfully, i did not get the room with the river view as the scenery is definitely not worth that price paid. TV remote wasnt placed at its usual place and had to search around for it. Reception was weird, but i guess it was unique? Staff were wearing sweaters instead of usual formal wear. We asked if the cable car was working from Gora and was told it was which wasnt when we went there. Staff language skills are a little lacking for a 5star hotel. Breakfast was disappointment in terms of variety.
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ホスピタリティが凄くよかった！”
彼の誕生日に訪問しました！ やり過ぎかな？ってくらいホスピタリティに溢れており、朝食バイキング、部屋内のコーヒー、ジムが特によかったです！
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これが五つ星ホテル.....”
びっくりしました。 だから星５つなんですねとしか言いようがありません。最高でした。ありがとうございました。
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ディナー最高”
食事が美味しかった。 スタッフの接客態度も心地良かった。
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素敵なお部屋と美味しい朝食”
口コミより、部屋風呂からの景色に全く期待はしていませんでしたが、何よりもいちいち着替えて温泉まで歩いて行かなくて良い、部屋で温泉に何度でも入れる所が魅力でしたので、 正直景色はガッカリでも特に何も思いませんでした。 数え切れないほど、お風呂に入りましたが、 肌がツルツルです。お湯が合ったのか、兎に角ずっとポカポカして。 アメニティも可愛く、文句なく揃っていました。 夕食は違う所で食べましたが、朝食のビュッフェも美味しくてお腹いっぱいです。 次も必ず泊まりに行きます。
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大浴場”
水着着用はビックリ。外人向けの為なら仕方ないが、個室の野天風呂があったので助かった感じ。
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個室温泉付き”
今回初めて宿泊しました。（２泊） 妻の誕生日の対応（花束・ケーキ）もしっかりやって頂き、妻はスパも堪能できたので良かったです。 夕食時レストランの内容は良かったですが、注文した飲み物がなかなか来ず、食べ物が先にくるというお粗末なサービスは高い価格を全く反映しておらず閉口しました。複数のスタッフが入れ替わり立ち代わりくるので各自自分のとったオーダーに責任をもっていないのでは？ 朝食は納得のいく内容でした。
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とてもいいホテルです！！”
全てがよかった！
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さすが”
とてもいいです。
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Excellent”
スタッフの方の対応も清潔さも完璧でした
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Above average”
小さな子どもが多く、賑やかすぎて、子連れじゃない方は、オススメしません
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過日は、私共ホテルインディゴ箱根強羅にご宿泊いただきまして誠に有難うございます。 また、お忙しい中、大変貴重なご意見を賜りましたこと厚く御礼申し上げます。 ホテルインディゴ箱根強羅をお選びいただき、お越しいただいたにも関わらず、ご期待に沿うおもてなしでお迎えできませんでしたこと衷心よりお詫び申し上げます。 今後は、お言葉を厳粛に受け止め、私共のサービスを楽しみにご来館いただけるようなおもてなしを心がける所存にございます。 何卒ご容赦頂き、変わらぬご厚誼を賜りますようお願い申し上げます。 お体にはご自愛下さいますようお祈り申し上げ、略儀ながら書中をもってお詫び申し上げます。 ホテルインディゴ箱根強羅
上質で洗練されたホテルでした”
現代的な内装の客室に風景を眺められるお風呂が付いています。 ホテルにはフィットネスルームがあり、フィットネスの後には温水プールで汗を流せます。 レストランの雰囲気も良く、夕食も美味しく頂けました。 何度でも利用したいホテルで、次回も利用したいと思います。
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