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Hotel Istana Kuala Lumpur City Centre
Hotel Istana Kuala Lumpur City Centre
Hotel Istana Kuala Lumpur City Centre
Hotel Istana Kuala Lumpur City Centre
Hotel Istana Kuala Lumpur City Centre
Hotel Istana Kuala Lumpur City Centre
Hotel Istana Kuala Lumpur City Centre

Removed from saved list

8.2

Excellent

8,678 reviews

8,678 reviews

Housekeeping199
Breakfast150
Shops43

It was a great stay.

MD
- Aug 1, 2021
See map

8.9

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Selections Groceries

100 m

Kitschy Classy Kuala Lumpur

210 m

No Black Tie

220 m

Arabian Middle East Food Traders

270 m

Blue Boy

280 m

Popular landmarks
Pavilion Kuala Lumpur

410 m

KLCC - Bukit Bintang Pedestrian Walkway

510 m

Aquaria KLCC

600 m

Menara Kuala Lumpur

760 m

KLCC Park

860 m

Closest landmarks
California Fitness

160 m

Thetole Acupuncture & Herbal Medical Centre

180 m

Finnegan’s

250 m

Pro Heal Dental

270 m

Olé Café

300 m

Hotel Istana Kuala Lumpur City Centre

73 Jalan Raja Chulan, Bukit Bintang, Kuala Lumpur, Malaysia, 50200 - See map

Conveniently situated in the Bukit Bintang part of Kuala Lumpur, this property puts you close to attractions and interesting dining options. This 5-star property is packed with in-house facilities to improve the quality and joy of your stay.

Highlights

Located in heart of Kuala Lumpur

Check-in [24-hour]

Airport transfer

Excellent breakfast

Excellent view

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Airport transfer

Valet parking

Free Wi-Fi in all rooms!

Front desk [24-hour]

Fitness center

Swimming pool [outdoor]

Check-in/out [express]

Luggage storage

Your dates are popular among travelersPopular destination! Properties in Kuala Lumpur are being booked every minute!
Value for money8.1
Distance to city center0.1 km
Location rating8.9
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport17.6 km

Rooms available at Hotel Istana Kuala Lumpur City Centre

Excellent
Room comfort & quality

8.1

Deluxe Twin Towers View
...
  • Room size: 38 m²/409 ft²
  • City view
  • 1 double bed or 2 single be...
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Club Suite
...
  • Room size: 79 m²/850 ft²
  • City view
  • 1 king bed
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Club Room
...
  • Room size: 38 m²/409 ft²
  • City view
  • 1 double bed or 2 single be...
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Deluxe
...
  • Room size: 38 m²/409 ft²
  • City view
  • 1 double bed or 2 single be...
Enter dates to see prices
Deluxe Double or Twin Room
...
    Enter dates to see prices
    Twin Tower View Deluxe
    ...
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      Special Offer - Deluxe Double or Twin Room
      ...
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        Special Offer - Suite with Club Lounge Access
        ...
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          Club Double or Twin Room with Club Lounge Access
          ...
            Enter dates to see prices
            Special Offer - Club Double or Twin Room with Club Lounge Access
            ...
              Enter dates to see prices

              Frequently asked questions

              What time is check-in and check-out at Hotel Istana Kuala Lumpur City Centre?

              Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

              How do I get to Hotel Istana Kuala Lumpur City Centre?

              Hotel Istana Kuala Lumpur City Centre is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 250 MYR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Hotel Istana Kuala Lumpur City Centre has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Kuala Lumpur with private transportation, the hotel can arrange both taxis or car rental.

              Is breakfast offered at Hotel Istana Kuala Lumpur City Centre?

              Wake up to a great buffet breakfast at Hotel Istana Kuala Lumpur City Centre. Western breakfast is available for guests. Adults can enjoy breakfast offered with an additional charge of 63 MYR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

              What are my dining options at Hotel Istana Kuala Lumpur City Centre?

              Hotel Istana Kuala Lumpur City Centre features 3 on-site restaurants for your dining convenience. You can pick and choose from a wide array of cuisines including international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like coffee or tea and desserts are served using only quality ingredients. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

              Can special events be hosted at Hotel Istana Kuala Lumpur City Centre?

              You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings can be hosted at Hotel Istana Kuala Lumpur City Centre. Small or intimate events like honeymoons can also be accomodated. Services for in-house catering, wireless internet, event decoration and audio-visual equipment are offered to help your event go smoothly. End your big event day with special turn-down service to celebrate your special occasion, room decorations are available upon request.

              Can business events be hosted at Hotel Istana Kuala Lumpur City Centre?

              On-site venues and convenient event services make Hotel Istana Kuala Lumpur City Centre an ideal choice for hosting events such as corporate events and meetings. All available venues come in different styles and sizes and can accommodate up to 60 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi and audio-visual equipment is available to help your business meeting or event a successful one.

              What is the smoking policy at Hotel Istana Kuala Lumpur City Centre?

              Hotel Istana Kuala Lumpur City Centre does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

              What is the closest train, metro, or bus station to Hotel Istana Kuala Lumpur City Centre?

              The closest train, metro, or bus station is Bukit Bintang MRT Station, 360 m away from Hotel Istana Kuala Lumpur City Centre.

              What restaurants are nearby Hotel Istana Kuala Lumpur City Centre?

              Hotel Istana Kuala Lumpur City Centre’s neighborhood is Bukit Bintang which includes popular restaurants such as Sagar at Hotel Istana, Taps Beer Bar and Drift Dining & Bar.

              What popular shopping places are close to Hotel Istana Kuala Lumpur City Centre?

              Located in the Bukit Bintang area, Hotel Istana Kuala Lumpur City Centre is close to great shopping choices like Pavilion Kuala Lumpur, Berjaya Times Square and Sungei Wang Plaza.

              What are popular attractions near Hotel Istana Kuala Lumpur City Centre?

              Hotel Istana Kuala Lumpur City Centre is located in Bukit Bintang area, which is famous for attractions such as Berjaya Time Square Theme Park, Bintang Walk and Museum of Illusions.

              Show more questions
              See map

              Explore the neighborhood

              What people love about Hotel Istana Kuala Lumpur City Centre

              • 9.2

                Exceptional

                "It was a great stay."

                MD

                |

                August 1, 2021

              • 9.6

                Exceptional

                "If you are interested in kl nightlife, this place is a must stay to experience the nightlife."

                Lavannia

                |

                December 20, 2020

              • 8.8

                Excellent

                "The place is once one of the best hotel in Kuala Lumpur."

                Alwi

                |

                October 19, 2020

              Property ranking|Compared to 6,469 Kuala Lumpur properties
              See all rankings
              Room comfort score
              8.1/10
              Location score
              8.9/10
              Service score
              8.3/10
              Room size
              48 sqm.
              Better than
              99
              %
              of Kuala Lumpur properties
              Better than
              97
              %
              of Kuala Lumpur properties
              Better than
              94
              %
              of Kuala Lumpur properties
              Bigger than
              94
              %
              of Kuala Lumpur properties
              Overall rating:

              8.2

              Excellent
              8,678 reviews
              Cleanliness
              8.1
              Facilities
              8.0
              Location
              8.9
              Read all reviews >
              What travelers say they love:
              Best KLCC view ever i had.excellent staff.
              Abdul from Malaysia
              Family with young children
              More about Hotel Istana Kuala Lumpur City Centre

              More about Hotel Istana Kuala Lumpur City Centre

              The 5-star, 23-story Hotel Istana Kuala Lumpur City Centre is centrally located at Jalan Raja Chulan in Kuala Lumpur’s prestigious Golden Triangle. Renowned shopping malls such as Pavilion, Lot 10, Starhill, Suria KLCC, and Changkat Bukit Bintang entertainment hub are at its doorstep. KLCC Convention Centre and the Petronas Twin Towers are a 10-minute walk via the Skybridge. It has an efficient road and rail transport and limousine service, while KL International Airport is an hour’s drive away.

              The property has 486 well-appointed guestrooms and suites with complimentary Wi-Fi throughout the premises - perfect for leisure and business travelers. Other facilities include a Grand Ballroom, 19 function rooms, 5 food and beverage outlets, a fitness center, swimming pool, sauna, Jacuzzi, and a spa.

              Show more
              Amenities and facilities
              Very good
              Facilities

              8

              Most talked about facilities

              Breakfast

              433 mentions

              Housekeeping

              382 mentions

              Food & Dining

              187 mentions

              Swimming Pool

              161 mentions

              Languages spoken

              • English
              • Arabic
              • Chinese [Cantonese]
              • Chinese [Mandarin]
              • Japanese
              • Malay
              • Tamil

              Accessibility

              • Wheelchair accessible

              Internet access

              • Free Wi-Fi in all rooms!
              • Wi-Fi in public areas

              Things to do, ways to relax

              • Billiards
              • Dart board
              • Fitness center
              • Garden
              • Hot tub
              • Massage
              • Sauna
              • Spa
              • Squash court
              • Steamroom
              • Swimming pool [outdoor]
              • Tennis court
              • Tours

              Cleanliness and safety

              • Cashless payment service
              • Daily disinfection in all rooms
              • Daily disinfection in common areas
              • Doctor/nurse on call
              • Face coverings on staff
              • First aid kit
              • Hand sanitizer
              • Hygiene certification
              • Physical distancing of at least 1 meter
              • Safe dining setup
              • Staff trained in safety protocol
              • Sterilizing equipment
              • Temperature check for guests and staff

              Dining, drinking, and snacking

              • Bar
              • Coffee shop
              • Poolside bar
              • Restaurant [halal]
              • Restaurants
              • Room service [24-hour]

              Services and conveniences

              • Concierge
              • Currency exchange
              • Daily housekeeping
              • Doorman
              • Dry cleaning
              • Elevator
              • Facilities for disabled guests
              • Laundry service
              • Luggage storage
              • Postal service
              • Safety deposit boxes
              • Smoking area

              For the kids

              • Babysitting service
              • Family room
              • Swimming pool [kids]

              Access

              • Check-in/out [express]
              • Check-in/out [private]
              • Check-in [24-hour]
              • Front desk [24-hour]
              • Pets allowed
              • Security [24-hour]

              Getting around

              • Airport transfer
              • Car park [free of charge]
              • Car park [nearby]
              • Car park [on-site]
              • Rental car
              • Taxi service
              • Valet parking

              Available in all rooms

              • Air conditioning
              • Bathrobes
              • Bathtub
              • Coffee/tea maker
              • Desk
              • Free bottled water
              • Hair dryer
              • In-room safe box
              • Internet access – wireless
              • Ironing facilities
              • Mini bar
              • Non-smoking
              • Satellite/cable channels
              • Separate shower/bathtub
              • Shower
              • Toiletries
              Food and dining
              Breakfast options
              • American
              • Asian
              • Continental
              • Halal
              • Vegetarian
              • Full English/Irish
              Location
              73 Jalan Raja Chulan, Bukit Bintang, Kuala Lumpur, Malaysia, 50200
              Excellent
              Location

              8.9

              Airports

              • Sultan Abdul Aziz Shah Airport (SZB)
                17.6 km 40 min drive
              • Kuala Lumpur International Airport (KUL)
                45.3 km 55 min drive

              Public transportation

              • Raja Chulan Monorail Station
                150 m 5 min walk
              • Bukit Bintang MRT Station
                370 m

              Hospital or clinic

              • Thetole Acupuncture & Herbal Medical Centre
                180 m 5 min walk

              Shopping

              • Pavilion Kuala Lumpur
                410 m

              Convenience store

              • 7 Eleven
                140 m 7 min drive

              Cash withdrawal

              • ATM
                10 m 1 min walk
              What's nearby

              Popular landmarks

              • Jalan Alor
                290 m
              • Pavilion Kuala Lumpur
                410 m
              • KLCC - Bukit Bintang Pedestrian Walkway
                510 m
              • Aquaria KLCC
                600 m
              • Menara Kuala Lumpur
                760 m
              • KLCC Park
                860 m
              • Petronas Twin Towers
                940 m
              • Chinatown - Kuala Lumpur
                1.6 km
              • Central Market
                1.7 km
              • KL Bird Park
                2.6 km

              Nearby landmarks

              • Selections Groceries
                100 m
              • Raja Chulan Monorail Station
                150 m
              • California Fitness
                160 m
              • Thetole Acupuncture & Herbal Medical Centre
                180 m
              • Kitschy Classy Kuala Lumpur
                210 m
              • No Black Tie
                220 m
              • Finnegan’s
                250 m
              • Pro Heal Dental
                270 m
              • Arabian Middle East Food Traders
                270 m
              • Blue Boy
                280 m
              Distances shown are straight-line distances on the map. Actual travel distances may vary.
              Property policies
              Children and extra beds

              Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

              All children are welcome.

              Infant 0-1 year(s)
              Stay for free if using existing bedding.
              Baby cot/crib available upon request
              Children 2-11 year(s)
              Stay for free if using existing bedding.
              If you need an extra bed, it will incur an additional charge.
              Guests 12 years and older are considered as adults
              Must use an extra bed which will incur an additional charge.
              Others
              • Airport transfer is available at an additional charge. In order to reserve the transfer, please inform the property of your arrival details prior to arrival.
              • The property offers free breakfast at Iyashi Restaurant for Japanese guests.
              • The rates of room type "Club Room" and "Club Suite" are inclusive of private check-in and check-out at the Club Lounge.
              • When booking more than 5 rooms, different policies and additional supplements may apply.
              Some helpful facts

              Check-in/Check-out

              • Check-in from15:00
              • Check-out until12:00
              • Reception open until00:59

              Getting around

              • Airport transfer fee250 MYR
              • Distance from city center0.1 km
              • Travel time to airport (minutes)45

              Extras

              • Breakfast charge (unless included in room price)63 MYR

              The property

              • Non-smoking rooms/floorsYes
              • Number of bars/lounges2
              • Number of floors20
              • Number of restaurants3
              • Number of rooms 486
              • Room voltage230
              • Year property opened1992
              • Most recent renovation2009

              Reviews of Hotel Istana Kuala Lumpur City Centre from real guests

              Provided by verified guests of Agoda
              8.2
              /
              10
              Cleanliness8.1
              Facilities8.0
              Location8.9
              Room comfort and quality8.1
              Service8.3
              Value for money8.1
              High score for Kuala Lumpur
              Rating
              9+ Exceptional (2,023)
              8-9 Excellent (1,521)
              7-8 Very Good (1,566)
              6-7 Good (642)
              <6 Below Expectation (680)
              Time of the year
              Mar - May (1,636)
              Jun - Aug (1,463)
              Sep - Nov (1,491)
              Dec - Feb (1,842)
              All guests (8,649)
              All room types
              All languages

              Show reviews that mention 

              Showing 6,432 verified guest comments
              12345
              10.0
              Exceptional
              Melanie from Australia
              Group
              Club Room
              Stayed 6 nights in March 2012

              Fantastic Hotel in a great location!”

              Amazing Staff!!!!

              arrived home yesterday after spending 6 nights at the hotel istana kuala lumpur on our way home from thailand the week before. what do i say about the hotel istana? one word... amazing!!!! this was my 5th trip to kuala lumpur and after staying in many other hotels, istana is most definitely my number 1. the difference between the hotel istana, and other hotels in it's price range for me was the outstanding customer service provided throughout the entire hotel. every single staff member we had contact with was amazing! we where given a warm greeting on every occasion we left or entered the hotel. at breakfast our every need was catered for, even to the point that when my friend was feeling unwell, our breakfast host brought her a special cup of tea with honey and lemon slices. as we stayed in a club room, we had access to even more outstanding service in the club lounge. due to the wide buffet selection offered in the club lounge during evening cocktail, we had no need to purchase diner during our stay! the staff in the club lounge where fantastic. special thankyou's to chitra, suzaini and all the club lounge team, they have provided us with outstanding service over and beyond our expectations. thankyou to everyone at the hotel istana for making our stay unforgettable. :)

              Reviewed April 07, 2012

              See room deals

              10.0
              Exceptional
              Rick from Australia
              Couple
              Deluxe
              Stayed 2 nights in July 2011

              Great palacial hotel with friendly service”

              Central location, good service, comfortable and clean

              Hotel Istana Kuala Lumpur is a big palacial hotel, right in the centre of everything in KL. We were surprised at the silverware on the tables, showing that this hotel must surely value good old fashioned service. The hotel is close to the monoral, but also an easy walk to the Bukit Bintang and the Petronas Towers and Suriya Centre. Chinatown is also only a short monorail ride away. I would certainly not hesitate recommend the Istana to anyone and will definately stay there again on my next trip to Kuala Lumpur.

              Reviewed July 18, 2011

              See room deals

              9.6
              Exceptional
              Merlyn from Philippines
              Family with teens
              Club Room
              Stayed 2 nights in June 2017

              Hospitality at its Finest”

              I booked in another famous hotel booking site as a surprised hotel. At first, I was not so impressed as I was opting to choose another hotel. But booking was paid already and cancellation was not an option. But upon arrival at the hotel, we were brought to the corporate lounge for the check-in process served with a welcome drinks and cookies. It was a privilege for choosing club room. The hotel was relatively newly refurbished and doesn't smelled those old rundown hotels. I must say that our stay was near to perfect. The room was clean, the staff was approachable and plus we really enjoyed the high-tea buffet and evening cocktails as entitlement for booking Club Room. It was an advantage that the location was situated right at the heart of the City. It was mere 5 minutes walk to Bukit Bintang and Pavillion Mall. While going to Petronas Tower, it was only 15 minutes walking distance. Added advantage was that it was near to Green Monorail Station..the Rajah Chulan station. Also, i would like to commend the Front Desk Manager Jerame for extending her assistance to us. I would not hesitate to stay again in Hotel Istana if given a chance to travel to Kuala Lumpur again. :) :) :)

              Reviewed June 29, 2017

              See room deals

              9.0
              Exceptional
              nurul from Malaysia
              Couple
              Deluxe
              Stayed 2 nights in January 2016

              Bang for your buck”

              Staff hospitality , location and the rates per night

              My husband and I love to go for weekend staycations, and last weekend , we decided to opt for Istana Hotel . Once the crowning glory of Kuala Lumpur in the early days, we arrived at the check-in counter with zero expectation. We were warmly greeted at the reception desk by a charming lass, Pasang. Having been to other hotels in the city like the Mandarin Oriental and the Westin, I felt that the staff at Istana Hotel were either equally as good , or even better! I felt like their reception towards the guest were genuine , and I didn't feel like I was treated differently because I was a local ( couldn't say the same during my check in at the afore-mentioned hotels). I requested for a room on the higher floor, and Pasang , having had a word with her manager , granter our wish , and we were placed on the 17th floor with a view of the KLCC( Didn't expect that we'd be able to catch a view of KLCC considering the amount of buildings clustering around it). We werre very pleased with our room. Yes, the hotel is old, no doubt about that . There were some visible cracks in the bathroom and you have to hold down the flush a lil longer than usual . However, the warm hospitality of the hotel staff more than made up for it . I'd much rather stay at a hotel with minimal signs of aging with well-trained staff that exudes charm and warmth , then at a brand spanking new hotel with robots for hotel staff. I would definitely stay here again.

              Reviewed January 19, 2016

              See room deals

              9.7
              Exceptional
              Tarik from Bosnia Herzegovina
              Family with young children
              Stayed 2 nights in September 2010

              Istana Hotel Heart of KL”

              Lobby entrance
              Gym, swimming pol

              Hotel is situated in the heart of Kuala Lumpur. It is five minutes walk from the famous shopping centre Pavillion and KLCC. Light rail Metro or called LRT is just accross the street and very convenient transport to take. Food at the hotel restaurant and the breakfast buffet is awsome with lots of choice of local and international food. Cold cuts, chees, muslies, frutits, nice juices. Night life is also just down the road afamous Changkat Bukit Bintang filled with busy clubs, restaurants and bars. Bukit Bintang street is also five minutes away by walking or one station by lrt. Hotel room is spacious , clean , modern style with a nice view. The pool i did not use since they had it reserved for some functions but i eventhough i just passed by the pool i noticed that it is due for some maintenance work.

              Reviewed September 22, 2010

              See room deals

              10.0
              Exceptional
              sithamparam from Malaysia
              Family with teens
              Deluxe
              Stayed 1 night in April 2017

              Attend Graduation ceremony in istana hotel ”

              The location are conveniently to move everywhere which using own transportation or public transportation. and the breakfast was meeting quality requirements, and all the staff are very helpful. Especially 1 Indian young lady helping my mom very well and all the staff from f&b areas very helpful. Even at lobby and reception area the staff are very helpful. I would like to recommend this hotel to all the travels who Wanna to kuala lumpur. Nearest places to visit, bukit bintang, kl cc, twin towers and etc. Again thanks to all the staff from the istana hotel.

              Reviewed April 08, 2017

              See room deals

              9.7
              Exceptional
              NUR from Malaysia
              Group
              Deluxe
              Stayed 1 night in February 2013

              Great hotel to come back for!”

              Well equipped room, good services, foods, and strategic location

              This ain't my first time staying at this hotel. In fact this is..oh my I couldn't remember as my first stay was about 5 years ago and I could say every year I will come back here quite few times. So here I am writing a review after 5 years..but better late than never right. So hotel istana is great hotel for you to come back for. Great hotel services, comfortable and well equipped room, delicious foods and of course affordable price and offers. Besides, the location is so strategic whereby it is very near to monorail station and shopping complex. So my stay this time nothing much change, but one of the memorable thing was when I entered my room, I was welcomed with roses on the bed, some sweets and cookies and also non alcoholic drinks with roses on the vase. I felt so delightful and all the stress from the traffic jammed and works were washed away. Some more with the view of rain pouring down and neon showering the night..I felt so detoxicated. I was so suprised they paid attention to little things that definitely make someone's life happier instead. Yeah, Definitely one of the best hotel in the hearts of kuala lumpur to come back for.

              Reviewed February 16, 2013

              See room deals

              10.0
              Exceptional
              Linus from Sweden
              Family with young children
              Stayed 4 nights in January 2008

              Great hotel”

              We really enjoyed staying at the Istana Hotel. Mostly because of their service, great location and a very nice-looking hotel in all ways. It´s in the middle of everything. It takes about 5-10 minutes by walking to get down to the shopping area Bukit Bintang, 15 minutes to Petronas Towers and the Tower. I looked at a bunch of hotels befors we left to Kuala Lumpur, but Istana gave us most and best for our money.

              Reviewed February 03, 2008

              See room deals

              10.0
              Exceptional
              Jamilah from Singapore
              Family with teens
              Deluxe
              Stayed 2 nights in December 2011

              Hotel Istana has everything!”

              I like everything in Hotel Istana. Nothing disappoint me.

              been more than 10times, i stayed in hotel istana whenever i come visit to kuala lumpur. hotel istana is a 5star hotel with affordable price. i love the interior and exterior of the hotel. especially the lobby, the rooms are cosy and spacious. as for the restaurant, great breakfast as they have variety of food. staff are friendly and has a good customer service towards guest. my children loves hotel istana. definitely will come back whenever i'm in kuala lumpur.

              Reviewed December 19, 2011

              See room deals

              8.7
              Excellent
              Selvy from Indonesia
              Family with young children
              Stayed 2 nights in May 2009

              Good hotel to spend your holiday in KL”

              It's very near to a lot of interesting places. The hotel staffs are very friendly & helpful.
              The hotel building is a bit old for 5 stars hotel, the swimming pool and fitness center are quite small.

              I stayed two nights at Istana Hotel Kuala Lumpur, Malaysia. It was very interesting hotel. When we came, the bellboy help us to take care our luggage, then when we checked in, the receptionist was also very nice and taught us how to go to KLCC, Time Square, Kuala Lumpur tower, Sunway Lagoon, airport and a lot of interesting places. When the bell boy sent us to our room, he was also very nice, he showed us the whole room and explain to us all the hotel facilities. The hotel staffs are very friendly & helpful The hotel is located in the middle of KLCC, Time Square, Pavilion Shopping Mall, Kuala Lumpur Tower. We even didn’t have to take taxi to go to those places. From hotel to KLCC, it takes around 15 minutes walking distance, from hotel to Times Square it takes around 15 minutes walking distance, from hotel to Pavilion Shopping Mall, it takes around 5 - 10 minutes walking distance, from hotel to KL tower it takes around 15 minutes walking distance, from hotel to Times Square Shopping Mall it takes around 15 minutes walking distance.

              Reviewed May 07, 2009

              See room deals

              9.7
              Exceptional
              Roger from United Kingdom
              Couple
              Stayed 1 night in February 2012

              Great hotel in great location”

              Superb rooms, helpful & welcoming staff and excellent location for sightseeing and shopping

              We arrived early and were immediately offered a free upgrade as our room was not ready. This was more a suite of rooms than a "room" which I can only describe as palatial with every possible facility associated with "club" class. The hotel itself is modern, airy, well staffed and extremely well run. It is very well located for visiting the Petronas & Kuala Lumpur Towers, and if you are a shopaholic, the Pavillion shopping Mall is just 5 minutes walk away. I would like to have stayed longer in Kuala Lumpur but a tight schedule meant moving on the following day leaving a very pleasant memory of our stay at the Istana Hotel. I would have no hesitation in recommending this hotel to future travellers

              Reviewed March 09, 2012

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              10.0
              Exceptional
              Tam
              Business traveler
              Deluxe
              Stayed 1 night in April 2019

              Great”

              Great Services all officers, especially officers, Ms.Azwa, Mr. Baharuddin, Ms. Irma, Ms. Rupa, chef din, Mr.Shahril at Business Club Lounge 20 floor, it's great Services here. Too impressive and happiness here at Istana Hotel @ Hotel Istana Kuala Lumpur City Centre

              Reviewed April 10, 2019

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              Dear Tam Thank you so much for your outstanding review. We are delighted that you had a fantastic stay with us and that you were satisfied with our facilities and services. We truly appreciate your positive feedback which will certainly motivate our Associates to continue to improve their service delivery and satisfy our guests. We look forward to the pleasure of welcoming you back for another wonderful stay again! Regards Hotel Istana Kuala Lumpur

              Responded April 12, 2019
              Hotel Istana Kuala Lumpur City Centre
              10.0
              Exceptional
              Tam
              Business traveler
              Deluxe
              Stayed 1 night in April 2019

              Great all at Istana Hotel”

              Great Services all officers, especially officers, Ms.Azwa, Mr. Baharuddin, Ms. Irma, Ms. Rupa, chef din, Mr.Shahril at Business Club Lounge 20 floor, it's great Services here. Too impressive and happiness here at Istana Hotel @ Hotel Istana Kuala Lumpur City Centre

              Reviewed April 10, 2019

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              Dear Tam Thank you so much for your outstanding review. We are delighted that you had a fantastic stay with us and that you were satisfied with our facilities and services. We truly appreciate your positive feedback which will certainly motivate our Associates to continue to improve their service delivery and satisfy our guests. We look forward to the pleasure of welcoming you back for another wonderful stay again! Regards Hotel Istana Kuala Lumpur

              Responded April 12, 2019
              Hotel Istana Kuala Lumpur City Centre
              9.6
              Exceptional
              Amber from Australia
              Family with young children
              Deluxe
              Stayed 1 night in February 2019

              Excellent first time at Istana”

              Almost all of my friends stay at Hotel Istana when travelling through KL. I never understood the fuss, as there's many hotels in Bukit Bintang location but now that I've stayed there for the first time I totally get it! I'm now a full blown Istana convert. Our 5 star experience started even before we'd booked our stay. We phoned ahead to make sure a baby cot would be available and were told it would be, so we booked through Agoda. I immediately received a welcome email from Istana. I've never received that from any other hotel when I book through Agoda. It was a professional, and nice touch. Check in and out was quick and efficient. The complimentary drink station is a nice touch. The room is HUGE!! The bath and shower is a bonus. There was a little bit of mould in the bathroom, but there's no window so it's to be expected. The fresh flowers were a nice touch. The bed and linen was of very high quality (better than I have at home) and the block out blinds awesome.

              Reviewed February 11, 2019

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              Dear Amber Thank you so much for your outstanding review. We are delighted that you had a fantastic stay with us and that you were satisfied with our facilities and services. We truly appreciate your positive feedback which will certainly motivate our Associates to continue to improve their service delivery and satisfy our guests. My team and I look forward to the pleasure of welcoming you back for another wonderful stay again! Regards Hotel Istana Kuala Lumpur

              Responded February 25, 2019
              Hotel Istana Kuala Lumpur City Centre
              10.0
              Exceptional
              Sim from Malaysia
              Couple
              Deluxe
              Stayed 1 night in February 2016

              Comfortable & Good Location”

              Location is so perfect, as i wanted to go Pavillion every times when i visit KL. From hotel to Pavillion shopping mall is really only like 5 mins walk. Cab, Train, coffee house, convenience shop (24hrs), all are located around there. All are just walking distance not even take you more than 15mins. Its only 5 to 10 mins walk. Worth to stay I can say ! Me and my boyfriend are satisfied for the one night stay in Hotel Istana. 2 things that i want to highlights is, i love the decoration of the washroom. Is so pretty and so spacious. At last, the king size bed is kinda look like queen size bed. And the height of the bed is kinda slightly lower. Sleeping on it, feel like i'm sleeping on the floor. Compared to other hotel that we stayed around bukit bintang area, hotel istana bed are not much comfortable. Other than bed, everything is perfect ! Overall my rating and my satisfaction is, Hotel Istana is in my "will consider come back again" list. :D

              Reviewed February 13, 2016

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              9.0
              Exceptional
              wei-bin from Sweden
              Solo traveler
              Stayed 3 nights in December 2012

              an excellent classical hotel”

              convenient to shopping and restaurants

              hotel istana kuala lumpur city center is located near many shopping places. it is not far from the twin towers. the hotel provides excellent services. the room is very clean.customers can also swim and do gym in the hotel. the hotel looks excellent. it is very conveneit to take the train to most parts of the city.

              Reviewed January 06, 2013

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              9.0
              Exceptional
              Scott from United Kingdom
              Couple
              Stayed 4 nights in June 2011

              Great Service and Location”

              Traditional Style and Service

              this was my third or fourth stay at th istana. that alone tells you the level of satisfaction with so many alternatives in kl city centre. many thanks to the customer service manager for going the extra mile to find me an alternative room. i was originally booked into a room with a connecting door which i really don't like. with no other rooms available during a busy weekend, he upgraded me to a suite room for my 4 night stay. very much appreciated and made for a very relaxed stay. breakfast buffet is really good and enjoy the outdoor pool to relax by. it really is a very pleasant oasis in this busy city. great location for bukit bintang shopping and places to eat. very friendly staff - front of house and housekeeping are particularly attentive. really can't criticise anything. great value for money.

              Reviewed June 22, 2011

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              10.0
              Exceptional
              Robelle from Philippines
              Family with young children
              Stayed 1 night in March 2010

              Hotel Istana = Paradise”

              * Good location - walking distance to everything nice * Good facilities - gym, spa, pool * amazing rooms and toilet - feels like heaven * staff are really nice
              * gym equipment are not complete * operating hours of facilities can be extended further

              my stay in hotel istana was one of the best in a long time. the hotel was strategically located at bukit bintang making every nice place in kl just a mere walking distance away. also, the hotel has great facilities. if you want to relax, there's a spa for you. if you want to cool down, they have a nice pool. and if you want to work out those extra gained pounds, there's the gym. more importantly, the hotel seems to have good restaurants in it. although i have not personally been there since i was obsessed with doing some mall hopping everyday i was in kl, it looks really high end yet comfortable. people with money to spare might want to try the food out. and finally, the hotel rooms? what can i say? they're the best. the beds are comfortable and the toilet is one of the grandest i've seen. the rooms are as big as 1 bedroom condo units elsewhere. if you intend to stay in your room the whole day, hotel istana will make you not regret not going out of the hotel.

              Reviewed March 11, 2010

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              9.2
              Exceptional
              Graham from Malaysia
              Solo traveler
              Deluxe
              Stayed 2 nights in February 2020

              Old hotel recently refurbished”

              The Istana is now owned by Tradewinds Corp - the same company that bought the City Centre Hilton and knocked it down. So there was talk of this iconic KL landmark suffering the same fate. But instead they have refurbished it and it now offers a clean spacious room, excellent coffee shop/restaurant and all room amenities work well. Plenty of car parking and right in the middle of everything. Free wifi that has a good speed. Staff are helpful without being overbearing and you can easily get a taxi or Grabcar. The bar, which was closed for years is now open again but is rather quiet. But cangkat Bukit Bintang and Pavilion are both 5 minutes walk away so you have plenty of evening dining and recreational opportunities.

              Reviewed February 18, 2020

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              Dear Graham Thank you so much for your complimentary comments relating to your experience at the hotel. Your positive review on our hotel is greatly appreciated. We are glad that you enjoyed your recent stay with us. We hope that you will continue to support and stay with us on your next visit. Thank you. Regards Hotel Istana Kuala Lumpur

              Responded February 26, 2020
              Hotel Istana Kuala Lumpur City Centre
              8.7
              Excellent
              Siti from Singapore
              Family with teens
              Stayed 3 nights in November 2010

              Great location for shopping”

              Walking distance to the golden triangle

              I have been wanting to stay at the Istana for a long time. I was impressed with the lobby - its not the modern kind but you can feel that this hotel has been here for a long time. The staff were friendly and always willing to help. I loved that the location of this hotel is very strategic. It was only about 10 mins walk to the Bukit Bintang shopping area where you'll find the Bukit Bintang Plaza and Sungai Wang Plaza - for clothes and accessories. There are many food outlets along that road too. In addition to Bukit Bintang shopping centres, it is also 5mins walk to the new shopping centre - Pavillion, where you can spend the whole day of shopping and eating. Its got a mixture of high end stores like Coach, Burberry, Gucci to the mid range ones like Forever 21, Padini and Topshop.

              Reviewed November 10, 2010

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