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JEN Singapore Orchardgateway by Shangri-La - SG Clean
JEN Singapore Orchardgateway by Shangri-La - SG Clean
JEN Singapore Orchardgateway by Shangri-La - SG Clean
JEN Singapore Orchardgateway by Shangri-La - SG Clean
JEN Singapore Orchardgateway by Shangri-La - SG Clean
JEN Singapore Orchardgateway by Shangri-La - SG Clean
JEN Singapore Orchardgateway by Shangri-La - SG Clean

Removed from saved list

9

Exceptional

3,125 reviews

3,125 reviews

See map

9.6

Exceptional

Location rating score

Exceptional location - Inside city center
Exceptional for walking
Parking
FREE
Walkable places
Orchard Gateway

60 m

Actually

60 m

Pact

60 m

Sabrina Goh

70 m

Emerald Hill

70 m

Popular landmarks
Orchard Road

180 m

Chinatown

2.2 km

Singapore Flyer

2.9 km

National Orchid Garden

3.0 km

Singapore Botanic Gardens

3.0 km

Closest landmarks
Rouge

100 m

Charles & Keith (Orchard)

110 m

Standard Chartered Marathon Singapore

110 m

Orchard Rd Post Office

110 m

Angelique Boutique

120 m

JEN Singapore Orchardgateway by Shangri-La - SG Clean

277 Orchard Road #10-01, Orchard, Singapore, Singapore, 238858 - See map

Conveniently situated in the Orchard part of Singapore, this property puts you close to attractions and interesting dining options. This 4-star property is packed with in-house facilities to improve the quality and joy of your stay.

Highlights

Sparkling clean

60 meters to public transportation

Front desk [24-hour]

Excellent room comfort & quality

Inside city center

Announcements by hotel (1)
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Please note that the swimming pool's operating hours are from 06:00 to 23:00.

Facilities

Car park

Complimentary WIFi in all rooms

Front desk [24-hour]

Check-in/out [express]

Luggage storage

Exercise area

Swimming pool [outdoor]

Bar

This property is in high demand!

4 travelers have booked today.

Value for money8.6
Location rating9.6
Nearest airportSeletar Airport (XSP)
Distance to airport13.2 km

Rooms available at JEN Singapore Orchardgateway by Shangri-La - SG Clean

Panorama Club Room
...
  • Room size: 55 m²/592 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Club King Room
...
  • Room size: 27 m²/291 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Club Deluxe Double Room
...
  • Room size: 32 m²/344 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Deluxe King Room
...
  • Room size: 32 m²/344 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Superior King Room with City View
...
  • Room size: 27 m²/291 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Superior King Room
...
  • Room size: 27 m²/291 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Superior Twin Room
...
  • Room size: 27 m²/291 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
Superior Twin Room with City View
...
  • Room size: 27 m²/291 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
Special Offer - Superior King Room with City View
...
  • Room size: 27 m²/291 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Deluxe Twin Room
...
  • Room size: 32 m²/344 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at JEN Singapore Orchardgateway by Shangri-La - SG Clean?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to JEN Singapore Orchardgateway by Shangri-La - SG Clean?

For those who wish to drive their own cars, JEN Singapore Orchardgateway by Shangri-La - SG Clean has a car park available for guests. Parking is free for guests. If you're looking for an easy way to get around Singapore with private transportation, the hotel can arrange car rental for you.

What is the smoking policy at JEN Singapore Orchardgateway by Shangri-La - SG Clean?

JEN Singapore Orchardgateway by Shangri-La - SG Clean does permit smoking in some areas and is not 100% smoke-free.

See map

Explore the neighborhood

What people love about JEN Singapore Orchardgateway by Shangri-La - SG Clean

  • 10

    Exceptional

    "I wanted to end my S E Asia trip (one month Vietnam, one week Singapore) in the best hotel I could afford."

    Andrew

    |

    June 22, 2022

  • 10

    Exceptional

    "My family staycation is great."

    Alcantara

    |

    June 21, 2022

  • 10

    Exceptional
    Location

    "Location is very ideal for families with kids."

    Joy

    |

    June 14, 2022

Overall rating:

9

Exceptional
3,125 reviews
Cleanliness
9.0
Facilities
8.8
Location
9.6
Read all reviews >
What travelers say they love:
Had a wonderful stay with my friends.
Lynn from Singapore
Group
More about JEN Singapore Orchardgateway by Shangri-La - SG Clean

More about JEN Singapore Orchardgateway by Shangri-La - SG Clean

With elevated views of the city and situated right in the heart of Orchard Road, JEN Singapore Orchardgateway by Shangri-La offers direct connectivity to public transport and nearby shopping and entertainment areas. The hotel boasts an infinity-edged pool, outdoor dining and panoramic city views from its spacious rooftop space. Guests can enjoy free WiFi access throughout the property. Housed in contemporary glass building, the hotel is only 1 km away from the popular ION Orchard Shopping Mall. Singapore’s Changi International Airport is 17 km away. Featuring modern furnishings, all the rooms are fully air-conditioned and fitted with large windows offering ample natural lighting. A seating area, flat-screen TV and coffee/tea making facilities are included. Bathrooms are en suite. At JEN Singapore Orchardgateway by Shangri-La, you will find a fitness centre and meeting facilities. Staff at the 24-hour front desk can assist you with car rentals, dry-cleaning services and currency exchange services. Guests can enjoy a delectable spread of local Singaporean cuisines including popular Western dishes at the on-site buffet restaurant. In-room dining options are possible and a variety of alcoholic beverages is served at the bar.

Show more
Amenities and facilities
Excellent
Facilities

8.8

Languages spoken

  • English
  • Chinese [Mandarin]
  • Hindi
  • Japanese
  • Korean
  • Malay

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Pool with view
  • Swimming pool [outdoor]

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service
  • Vending machine

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Dry cleaning
  • Elevator
  • Food delivery
  • Grooming service
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room

Access

  • Check-in/out [express]
  • Check-in/out [private]
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed

Getting around

  • Car park [free of charge]
  • Rental car
Food and dining
Restaurants on site

Makan@Jen

  • Cuisine: International
  • Menu: Buffet, A-la-carte
Location
277 Orchard Road #10-01, Orchard, Singapore, Singapore, 238858
Exceptional
Location

9.6

Airports

  • Seletar Airport (XSP)
    13.2 km
  • Singapore Changi Airport (SIN)
    18.4 km

Public transportation

  • Dhoby Ghaut MRT Station
    750 m

Hospital or clinic

  • Killiney Medical Clinic
    190 m

Shopping

  • Orchard Road
    180 m

Convenience store

  • 7 Eleven
    40 m

Cash withdrawal

  • ATM
    30 m
What's nearby

Popular landmarks

  • Orchard Road
    180 m
  • Chinatown
    2.2 km
  • Singapore Flyer
    2.9 km
  • National Orchid Garden
    3.0 km
  • Singapore Botanic Gardens
    3.0 km
  • Sands Skypark Observation Deck
    3.0 km
  • Cloud Forest
    3.5 km
  • Gardens By The Bay East
    3.7 km
  • Night Safari
    12.6 km
  • Singapore Zoo
    12.6 km

Nearby landmarks

  • Orchard Gateway
    60 m
  • Actually
    60 m
  • Pact
    60 m
  • Sabrina Goh
    70 m
  • Emerald Hill
    70 m
  • Orchard Central
    80 m
  • Forever 21
    80 m
  • Cold Storage Specialty
    80 m
  • HMV
    100 m
  • 313@Somerset
    100 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Children 0-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00
Property announcements

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Please note that the swimming pool's operating hours are from 06:00 to 23:00.

Reviews of JEN Singapore Orchardgateway by Shangri-La - SG Clean from real guests

Provided by verified guests of Agoda
8.9
/
10
Cleanliness9.0
Facilities8.8
Location9.6
Service9.0
Value for money8.6
High score for Singapore
Rating
9+ Exceptional (36)
8-9 Excellent (8)
7-8 Very Good (8)
6-7 Good (2)
<6 Below Expectation (1)
Time of the year
Mar - May (44)
Jun - Aug (7)
Sep - Nov (0)
Dec - Feb (4)
All guests (183)
All room types
All languages
Showing 55 verified guest comments
123
8.8
Excellent
george from Singapore
Family with young children
Superior Twin Room with City View
Stayed 2 nights in May 2022

Excellent”

perfect location. love the pool, u can spend whole afternoon, kids love it too.

Reviewed June 26, 2022

See room deals

10.0
Exceptional
Andrew from United Kingdom
Solo traveler
Superior Twin Room with City View
Stayed 2 nights in June 2022

Superb”

I wanted to end my S E Asia trip (one month Vietnam, one week Singapore) in the best hotel I could afford. For me, the JEN Orchard Gateway was it. I only wished I'd had more time to really enjoy the rooftop pool and bar, but I was out meeting friends and visiting old haunts

Reviewed June 22, 2022

See room deals

10.0
Exceptional
Alcantara from Philippines
Family with teens
Superior King Room with City View
Stayed 2 nights in June 2022

Staycation is great”

My family staycation is great. Evrything went well during my stay. Hotel is a great place to stay if you like malls around Orchard which my family like. Thumbs up!

Reviewed June 21, 2022

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8.4
Excellent
Milin from Thailand
Couple
Superior King Room with City View
Stayed 3 nights in June 2022

For lobby receptionist”

It is not appropriate to prefix the gender with a gender discrepancy. Some people are heterosexual.

Reviewed June 19, 2022

See room deals

10.0
Exceptional
Joy from Philippines
Family with young children
Superior King Room with City View
Stayed 6 nights in June 2022

Exceptional”

Location is very ideal for families with kids. The rooms are clean. For some weird reason the vending machine doesn’t accept Visa card and bank notes. I asked help from the housekeeper named Truc and she was very helpful. She paid in coins for the Coke I was trying to buy. I offered my S$10 as payment but she said that it is okay and I do not have to pay for it. Hotel Jen must reward employees like her.

Reviewed June 14, 2022

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9.6
Exceptional
Maria from Philippines
Family with teens
Superior King Room with City View
Stayed 3 nights in June 2022

Exceptional”

very good location with friendly staff. the pool is nice. the cleanliness of the carpet can improve

Reviewed June 13, 2022

See room deals

9.6
Exceptional
Maria from Philippines
Family with teens
Superior King Room with City View
Stayed 3 nights in June 2022

Exceptional”

This hotel has a very convenient location. Value for money too

Reviewed June 13, 2022

See room deals

9.6
Exceptional
ngoc from Vietnam
Family with young children
Superior King Room with City View
Stayed 3 nights in June 2022

Tuyệt vời ”

I stay at Jen 3 night and had very good experience with this hotel. Location good, near MRT , bus and u can shopping ever things with this place. Room was comfortable and my Mom like it a lot. Have ice machine for clients and u can take it every time u want. Just a bit problem when checkin ^^! Long time to wait, so i hope, next time when i come again, i don’t need wait very long time same before ^^.

Reviewed June 09, 2022

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10.0
Exceptional
JOAB from Singapore
Couple
Panorama Club Room
Stayed 1 night in April 2022

Thanks for the good stay!”

Thanks for the good stay!

Reviewed June 07, 2022

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10.0
Exceptional
King from Singapore
Couple
Superior King Room with City View
Stayed 1 night in May 2022

best staycation ever for couple!!”

had an awesome time with my partner in this hotel, somerset 313 is just right below and at night able to go down 7-11 to buy snacks, the pool at the top was amazing too. would definitely go back again!!

Reviewed June 03, 2022

See room deals

9.6
Exceptional
Kinanti from Indonesia
Group
Deluxe King Room
Stayed 2 nights in April 2022

location”

best location in orchard road, direct access to MRT somerset.

Reviewed June 01, 2022

See room deals

9.6
Exceptional
Hwee from Singapore
Couple
Superior King Room with City View
Stayed 1 night in May 2022

Exceptional”

Hotel staff is very helpful. Very convenient to travel around as mrt is jus within a minute walk from hotel.

Reviewed June 01, 2022

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10.0
Exceptional
Grace from Philippines
Family with young children
Superior Twin Room with City View
Stayed 2 nights in May 2022

Very convenient to travellers”

Location is 100%. Very near to food shops and transport Room 90%. Every detail in our room are very helpful for travellers who wants to be organised even on vacation. Storage ia good. On suggestions would be a bath tub or a rain shower. Staff 100%. Very approachable. They also quick on responding when u need something from the housekeeping. Sent us gifts too for our anniversary. Facilities. We love the pool! Very safe for our toddler cause there is a clear barrier for kida pool and adults pool. View is amazing. Overall, we would like to stay there again. My son ask us to come back and stay there for 10 days. Haha told him we prob save first before we can do that. Thanms Jen hotel.

Reviewed May 30, 2022

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7.6
Very good
Tarun from India
Family with young children
Superior King Room with City View
Stayed 4 nights in May 2022

Amazing location with infinity pool.”

Excellent location with access to central Singapore and all big shopping malls around. Staff was courteous and hotel is well maintained, the infinity pool has amazing view. However Room was smaller in size than expected. We had booked rooms with breakfast with Agoda however breakfast was not included when the room were finally booked. Also would suggest including more vegetarian options in their restaurant menu.

Reviewed May 27, 2022

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10.0
Exceptional
Ray from United States
Solo traveler
Superior King Room with City View
Stayed 2 nights in May 2022

Wow!”

Had a great experience at Jen, staff is amazing and the hotel is too. The star of the show is the pool, but the entire hotel was great.

Reviewed May 27, 2022

See room deals

8.8
Excellent
Wiriya from Thailand
Couple
Superior King Room with City View
Stayed 3 nights in May 2022

Excellent”

The location is good. You can go down to Orchardgateway for food, refreshment and 7-11

Reviewed May 26, 2022

See room deals

8.4
Excellent
Hilary from Singapore
Family with young children
Deluxe King Room
Stayed 2 nights in April 2022

Nice”

Good location but a little inconvenient if you drive..also at night, having to walk a whole round ard the mall to get to the main lobby isnt exactly the best..

Reviewed May 25, 2022

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6.4
Good
Mark from Philippines
Family with teens
Superior King Room with City View
Stayed 5 nights in May 2022

Jen Hotel Orchard review”

Room is great except for the bathroom which did not have a door so privacy was a bit of an issue.

Reviewed May 24, 2022

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10.0
Exceptional
Kamonwan from Thailand
Business traveler
Superior King Room with City View
Stayed 1 night in May 2022

Nice, clean, very good location”

The room is very clean. Full facility for business traveler, including steam iron and ironing board, and very fast wifi. Location is super great. Staff at the lobby is also nice. A little inconvenience is that you have to take a lift from G floor to 10th floor (which lobby is located) and then take another lift to your room floor. But it doesn't take too long for each lift so it doesn't matter. No comment for breakfast because I didn't have one.

Reviewed May 24, 2022

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9.2
Exceptional
Boy from Indonesia
Family with young children
Superior King Room with City View
Stayed 4 nights in May 2022

Worth the money”

Excellent

Reviewed May 21, 2022

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123
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