Hotel Jen Penang
Hotel Jen Penang
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8.8
Excellent

"Good location , nice designed hotel"

CHAN

|

April 6, 2018

Deluxe King Hotel Jen Penang
Deluxe King
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Lobby Hotel Jen Penang
Lobby
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Lobby Hotel Jen Penang
Lobby
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Swimming pool [outdoor] Hotel Jen Penang
Swimming pool [outdoor]
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See map Hotel Jen Penang
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Excellent
Location
8.7
See all 6 photos Hotel Jen Penang
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What guests are saying:
Nice cozy concept.
Soon B. from Malaysia
Business traveler
Very nice place to stay..
tan from Malaysia
Family with young children
I arrived earlier with no room ready but staff (humaira&Katherine) try their level best to get a room for me. Then they make it. Thank you so much for your kind help! Really appreciate it. Nice hotel room with great deco!
Maizurah from Malaysia
Business traveler
Very nice and clean hotel, bed was big and comfortable , good location because near to Komtar and Prangin Mall, easy to get transport like Uber and Grab and a bit pricey when it includes tax but worth it! Thank You Jen Hotel!
Siti from Brunei Darussalam
Family with young children
Favorite hotel for my business trip to Penang. Excellent location with many eateries around. A huge shopping mall just behind the hotel within short walking distance. So everything is very convenient staying in this hotel.
Danny from Singapore
Business traveler
Love the family room, the sofa bed was of the perfect size. Just perfect and comfortable! The only setback was we were charged extra during checking out (around 60RM). It was not clearly explained what the charges are for and there's no receipt given.
HARYANTO from Singapore
Group
My first time visiting Penang and this hotel is a wonderful one. Bed was comfy and location is superb. Staff are friendly, check in and check out is fast. Will definitely stay in this hotel when I go Penang. Thanks Hotel Jen Penang.
Wee from Singapore
Couple
Cannot find a nicer hotel in the best location in town. Rooms were really clean and comfortable and service is excellent. Only issue i experienced is the kids pool which was really dirty and full of pigeon feathers and poo.
Padmanathan from Singapore
Family with young children

Hotel Jen Penang

Excellent location
- Inside city center
- What's nearby?
Excellent
From 5306 reviewsSee what guests said
8.2
/
10
Excellent service
8.3
Recommended by 95% of guests
Value for money8.0
Distance to city center1 km
Location rating8.7
Nearest airportPenang International Airport (PEN)
Distance to airport14.2 km
  • 70 meters to public transportation

  • Located in heart of Penang

  • Currency exchange

  • Free Wi-Fi in all rooms!

Select your room
8.2
Excellent
Room comfort & quality
9 travelers are looking at this property right nowBook now before it's too late!
Club King Room
Club King Room
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 king bed
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Club Family Room
Club Family Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed and 1 sofa bed
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Club Twin Room
Club Twin Room
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds
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Deluxe (Weekend Package)
Deluxe (Weekend Package)
...
  • Room size: 28 m²/301 ft²
  • City view
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Family King Room
Family King Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed and 1 sofa bed
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Deluxe Twin
Deluxe Twin
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds
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Deluxe Double Room
Deluxe Double Room
...
  • Room size: 28 m²/301 ft²
  • Shower and bathtub
  • 1 king bed
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Apartment
Apartment
...
  • Room size: 56 m²/603 ft²
  • City view
  • 1 super king bed
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Deluxe King
Deluxe King
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 king bed
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Suite
Suite
...
  • Room size: 104 m²/1119 ft²
  • City view
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What people love about the property

  • 10.0
    Exceptional

    "Nice clean spacious room & bathroom."

    Royston

    |

    June 19, 2017

  • 10.0
    Exceptional

    "Very lovely place."

    Hui Y.

    |

    April 12, 2018

  • 9.6
    Exceptional

    "Staff was friendly and helpful."

    Audrina

    |

    December 10, 2017

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More about Hotel Jen Penang

More about Hotel Jen Penang

8.0
Very good

"It''s a nice hotel at a good location with lots of nice food..."

KOH

|

July 21, 2017

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

8.8
Excellent

"Staff were friendly and approachable."

Rachel

|

April 24, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

Real reviews from real guests

Agoda Reviews (5306)Booking.com Reviews (1616)
8.2
/
10
Cleanliness8.2
Facilities8.0
Location8.7
Room comfort and quality8.2
Service8.3
Value for money8.0
Provided by verified guests of Agoda
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All guests (5306)
All room types

Show reviews that mention 

Showing 4116 verified guest comments
12345
8.0
Excellent
Mei from Singapore
Family with young children
Family King Room
Stayed 3 nights in December 2018
Location quite good ”
Need quite a fair bit of walking. The traffic lights is more than 100secs. Getting grab is very easy. Staff is friendly. House keeping guy still insist on coming into the room when we indicated Do Not Disturb.
Reviewed December 24, 2018
8.8
Excellent
Jessie from Singapore
Family with young children
Club Family Room
Stayed 3 nights in December 2018
Great location and great staff!”
Enjoyed my 3 days 2 nights stay at the Club Family Room. The size of the room was comfortable and able to have the sofa bed and also a baby cot. The staff are very friendly and we enjoyed the Club Lounge a lot. The location is great and you can walk to many streets for street food. Also, the facilities are good, love the gym as it is very big and has sauna and steam room. As for the pool, there is a wading pool for children as well. The breakfast is really nice also and they allow you to order various prata (if available) to make for you. Overall, a great place to stay although the price can be cheaper I hope!
Reviewed December 21, 2018
9.6
Exceptional
Pauline from Singapore
Family with young children
Deluxe King
Stayed 5 nights in November 2018
Great front Desk, concierge and room”
My family and I had a great stay at JEN. Friendly and helpful front desk Managers got us promotional rates for breakfast and checked process of damaged luggage with Airline without hesitation. We were truly impressed and Shangrila group really lived up to its reputation for its service. It’s very heart warming for travelers. Concierge (Ramli I think) was also very approachable and though he’s not familiar with tourist recommended spots, he took the initiative to check online . He’s always smiling and gives warm greeting whenever we see him at the lobby. We can see his passion in his job. Well done!
Reviewed December 09, 2018
10.0
Exceptional
Phang from Malaysia
Business traveler
Deluxe Double Room
Stayed 2 nights in October 2018
Best in Georgetown”
One of the most warm and cozy hotel in the middle of buzzing Georgetown. If only they make the entry from parking to lobby with a ramp instead of staircase, it would be much much better. Take nothing away, Jen has some of the best beds and pillows to ensure you have a wonderful night sleep.
Reviewed November 16, 2018
8.8
Excellent
rakesh from Singapore
Family with young children
Deluxe Twin
Stayed 3 nights in June 2018
Great hotel”
There was a slight unpleasant smell in the toilet. However the service recovery was first class!...they immediately came to sort out the problem...further when we came back to room after a day out...there were some food goodies waiting for us with a letter apologizing with a follow up phone call. way to go!
Reviewed November 12, 2018
10.0
Exceptional
Po from Hong Kong
Couple
DOUBLE DELUXE - BED AND BREAKFAST
Stayed 3 nights in October 2018
Great stay in George Town”
Room was clean and spacious, staff were helpful and friendly. Do try their food in the lounge, they serve the best char kway teow seriously! The satay were good too! The price were a bit pricey compare to the food stalls around, but definitely worth the penny.
Reviewed October 22, 2018
Dear Po, Thank you for sharing your stay experience with us. We are simply glad to know you had a great stay at Hotel Jen Penang and met many expectations throughout the stay. It's great to know you have enjoyed the dining experience especially with the signature Char Kway Teow and Assorted Satay. We look forward to having you back again in the near future. Best regards, Ody Odayappan General Manager
Responded October 26, 2018
Hotel Jen Penang
8.8
Excellent
WENG from Malaysia
Business traveler
Deluxe Double Room
Stayed 1 night in October 2018
Good location”
Check-in was quite fast, rooms clean. The free carpark was good as the hotel was in the center of the city. Walking distance to some good shopping malls and local coffee shops. The gym was quite well equipped but the hotel should consider reducing the number of machines for users' safety as the machines were too close to each other. Was the hotel good? Yes. Was it good value for money? Probably not considering other options in Penang.
Reviewed October 22, 2018
Dear Weng, Thank you for the review. We hope you have enjoyed your time with us, and we hope to see you again in the near future. Best regards, Ody Odayappan General Manager
Responded October 26, 2018
Hotel Jen Penang
10.0
Exceptional
John from United States
Couple
Deluxe Double Room
Stayed 4 nights in December 2018
An Excellent Hotel When Visiting Georgetown in Penang”
I can't say enough of how wonderful this hotel is! The Hotel Jen Penang is a modern, clean, and excellent hotel that is steps away from all of the attractions in Georgetown Penang. The hotel is very clean, the staff do everything they can to not only make you feel at home, but also to make you feel like you are being pampered! My wife and I had an excellent stay there, and really enjoyed the hotel, amenities, and the food in the hotel. Try the buffet, it is actually really good fo the price! I would stay here again in a heartbeat!
Reviewed January 02, 2019
8.0
Excellent
Ron from Australia
Couple
Deluxe Double Room
Stayed 3 nights in December 2018
Good value with convenient location”
Stayed at the hotel for 3 nights (without breakfast), as we know that local breakfast is readily available nearby Staff are friendly, 3 shopping malls round the corner that are interconnected. Night food stalls along Mcalister Road just 5 mins walk from hotel.
Reviewed December 31, 2018
7.2
Very good
Mei from Singapore
Family with young children
Deluxe Double Room
Stayed 3 nights in December 2018
Very good”
Booked double king room and family room. Family room comes with bathtub but it’s clogged. Staff is friendly. Location is quite good. Nothing much to shop at the Malls next door though. There is a 7-11 opposite but crossing the traffic lights takes at least a 100secs each. Macalister Road is nearby for supper.
Reviewed December 24, 2018
8.4
Excellent
Ku from Malaysia
Family with young children
Club King Room
Stayed 3 nights in December 2018
Good Stay”
18 Dec'18. Arrived 7pm. Concierge, helpful and readily available. Reception, friendly and fast check-in. Stayed executive floor. Executive lounge staff, breakfast team attentive. Tea-time staff Mr. William, exceptionally good, attentive, quick, smile, addressing customer by name. Lounge, clean and comfortable. Food, good and presentable. Housekeeping helpful in fixing cabled tv problem at 9.30pm. Delicious Christmas cookies from cafe for young children. 21 Dec, fast check-out. Male staff friendly and offered if needed transportation service. Most staff during my stay are pro-active. A good holiday rest for family with child.
Reviewed December 24, 2018
10.0
Exceptional
Siok from Singapore
Family with teens
Family King Room
Stayed 2 nights in September 2018
Good service good location and value for money ”
Location is in the heart of Georgetown, walking distance to Komtar, famous Penang road etc. Staffs were very friendly and helpful. Room is very clean and comfortable. Very value for money. Highly recommended.
Reviewed September 29, 2018
Dear Siok, Thank you for sharing your review with us. We are glad that you appreciated our hospitality and comfortable rooms. We are indeed conveniently located, and the great description of the stay is so well appreciated. Thank you for your kind recommendations of us and it's so heartwarming to know that stay was value-for-money. We're looking forward to welcoming you back for your next trip here. Best regards, Ody Odayappan General Manager
Responded October 26, 2018
Hotel Jen Penang
10.0
Exceptional
sahara from Singapore
Family with young children
Club Family Room
Stayed 1 night in September 2018
everything is super prefect ”
nice greeting frm receptions staff. Our room was upgraded to Executive Suite. But im just giving my observation opinion. Staff frm doorman should offer helping hand too ALL guest not to selective guests only. We were ignored when we our car arrive right infront of the entrance where we try to unload our luggage. Im struggling with my 2gals and my husband have to come out frm the car to help me to unload our 2 luggage. They saw us and just WALKAWAY.
Reviewed September 12, 2018
Dear Sahara, Thank you for the nice review and giving us full score. We are pleased to know that you have enjoyed staying in our Executive suite rooms and happily encountered with the reception team. However, we are deeply sorry your stay was less than enjoyable due to our failure to ensure we provide the level of service from concierge team and comfort you have come to expect of us. As this is not the norm in our standards, we offer our deepest regrets and apologies and would rest assure you that your constructive feedback had been seriously addressed and corrective actions are taken to ensure you would not be disappointed again on your future visits. We look forward to having you back again in the near future with excellent services which you rightfully deserve. Best regards, Ody Odayappan General Manager
Responded September 18, 2018
Hotel Jen Penang
8.8
Excellent
VALERIE from Malaysia
Family with young children
Deluxe Twin
Stayed 2 nights in September 2018
Excellent”
Very accomodative. Nice and very clean hotel with very strategic location. Only set back is very limited parking bays and we will have to resort to an open car park opposite of the hotel as all parking bays have been fully taken up. However, the hotel reimburse back the parking fees.
Reviewed September 12, 2018
Dear Valerie, Thank you for the review. We are simply glad to know you have enjoyed the stay and benefited from hotel location. In regards to parking at eh basement, we wish to inform that our parking is very limited and complimentary for our in-house guest which first comes, first served. We are sorry if the situation has brought inconveniences experience to you during the stay. We are certainly looking forward to welcoming you back for yet another great stay. Best regards, Ody Odayappan General Manager
Responded September 18, 2018
Hotel Jen Penang
9.6
Exceptional
BADRUNISSA from Malaysia
Couple
Deluxe King
Stayed 4 nights in August 2018
Ideal location, good food, excellent fascilities , clean and spacious rooms”
Housekeeping takes the trouble of asking whether we have received our amenities. No matter how many bottles of mineral water we ask they bring it with pleasure except for one lady who was interrogating me on the phone when I asked her for 6 bottles of mineral water. Sad to say she did not deliver the bottles.
Reviewed September 04, 2018
Dear Badrunissa, Thank you for sharing your stay experience with us. It's our pleasure to ensure our guest had a great experience with our services rendered by the team members. We are sorry to hear that one of our team did not attend to your request and rest assured that this is not our norms standard in delivering the services to our guest. We will be sharing this matter with the relevant department for improvement and better enhance guest experience. Nevertheless, we are glad to know our hotel location, facilities and spacious rooms up to your liking. We hope we can you again in the near future with better stay experience. Best regards, Ody Odayappan General Manager
Responded September 18, 2018
Hotel Jen Penang
8.8
Excellent
Yulia
Couple
Family King Room
Stayed 2 nights in August 2018
Good Location”
The Staffs were good and friendly, the hotel location is good nearest to some malls and also all foodstalls during the night are walking distances. Need to be improved are the bathroom (especially the shower room; the ceramics floor & wall need more clean). It nice stayed at Jen Hotel, look forward to staying again at Jen Hotel on next visit to Penang. Hopefully the services will be improved.
Reviewed September 01, 2018
Dear Yulia, Thank you for sharing your stay experience with us. It's great to know that our guest had happily encountered with the team members during the stay and enjoyed the hotel location. Being located in the middle of the Georgetown, our guest can explore the city within walking distance to local hawker foods and shopping malls. In regards to the bathroom area, we have well noted on your kind feedback and rest assured that our team will take an action to improve. We look forward to welcome you back again in the near future. Best regards, Ody Odayappan General Manager
Responded September 18, 2018
Hotel Jen Penang
10.0
Exceptional
Lay from Singapore
Couple
Deluxe Double Room
Stayed 3 nights in August 2018
Exceptional”
Very comfortable room. Good location near malls and local food. Cheap bus rides nearby to tourist attractions. Very professional staff. Also made available place to relax, swim, change, etc if need to wait from time of check out to leaving hotel. Clean.
Reviewed August 27, 2018
Dear Lay, Thank you for the nice review and giving us full score! We are glad that you appreciated our hospitality and comfortable rooms. We are indeed conveniently located, and the great description of the stay is so well appreciated. We're looking forward to welcoming you back for your next trip here. Best regards, Ody Odayappan General Manager
Responded September 18, 2018
Hotel Jen Penang
10.0
Exceptional
Jason from Singapore
Group
Deluxe Twin
Stayed 3 nights in August 2018
Great hotel!”
check in and check out was a breeze! no long waiting time and staffs were very friendly! Staffs were attentive and gave a complimentary cake surprise on my bday. the hotel near to everywhere that we wanted to go! It is also so comfortable that we need to drag ourselves out most of the time. hahaha.. definitely a great hotel to choose when staying in gerogetown!
Reviewed August 26, 2018
Dear Jason, Thank you for taking time to pen such a nice review. It is always our intention to have guest carry with them, a delightful memory of their stay experience. On this note, we are so pleased to know that you have enjoyed the stay at Hotel Jen Penang. Your happy description of us and the nice comments of our hotel are so much appreciated. We can't wait to welcome you back again for yet another awesome stay! Best regards, Ody Odayappan General Manager
Responded September 18, 2018
Hotel Jen Penang
8.4
Excellent
Kongchuch from Thailand
Couple
Deluxe Double Room
Stayed 3 nights in June 2018
4 days 3 nights trip”
It is perfect for relax and rest after a long day outside, great location not far to roam for street art, coffee shop, hawker food...all in walking distance. I have some cleanliness issue in the bathroom and under the bed, called the staff to rectify the issue, they response well and fix the problem, but these issue should not really happen since it is such a routine housekeeping job. Overall I like the hotel and will going back on my next visit.
Reviewed August 07, 2018
Dear Kongchuch, Thank you for sharing your experience with us. We are glad that you appreciated our hotel locations. We’re however deeply sorry that you had not so pleasant experience with the cleanliness as highlighted. Thank you for your feedback and we will definitely look into this matter to better enhance our guests experiences. We look forward to welcoming you back again in the near future. Best regards, Ody Odayappan General Manager
Responded August 10, 2018
Hotel Jen Penang
9.6
Exceptional
Dexter from Malaysia
Family with young children
Club Twin Room
Stayed 1 night in July 2018
Satisfied customer”
Nice hotel in the middle of the city. Walking distance to Komtar & 1Avenue mall. Easy to get Grab services if u want to go to other interesting places. Breakfast on Friday is quite ok but on breakfast on Saturday was really satisfying, there are more food choices and delicious. Free wi-fi all day & very fast connection.
Reviewed July 29, 2018
Dear Dexter, Thank you for the review and giving us high marks for your stay satisfaction. We are pleased that you like the stay and were happy with our hotel location as well. Our location is indeed convenient, being located in the heart of Georgetown city. Your nice description of us is so much appreciated, and we are happy that overall, it was a great stay. Looking forward to welcoming you back soon. Best regards, Ody Odayappan General Manager
Responded July 30, 2018
Hotel Jen Penang
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  • Excellent location
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  • Komtar Bus Terminal is within 0.07 km