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Hotel Marroad Hakone
Hotel Marroad Hakone
Hotel Marroad Hakone
Hotel Marroad Hakone
Hotel Marroad Hakone
Hotel Marroad Hakone
Hotel Marroad Hakone

Removed from saved list

8.1

Excellent

352 reviews

352 reviews

View6
Housekeeping4
Breakfast1
See map

7.5

Very good

Location rating score

Very good location - Inside city center
Popular neighborhood
Parking
FREE
Popular landmarks
Hakone Gōra Park 590 m
The Hakone Open-Air Museum 1.2 km
Pola Museum of Art 1.8 km
Hakone Ropeway 2.1 km
Ōwakudani 2.2 km
Hakone Venetian Glass Museum 2.6 km
Little Prince Museum 2.9 km
Sengokuhara 3.6 km
Hakone Shrine / Kuzuryu Shrine Singu 5.5 km
Odawara Castle 10.3 km
Nearby landmarks
Hakone Meissen Antique Museum 80 m
Hakone Tozan Cable Car Koen Kami Station 440 m
Hakone Tozan Cable Car Nakagora Station 480 m
Hakone Tozan Cable Car Koen Shimo Station 540 m
Hakone Museum of Photography 570 m
Hakone Gōra Park 590 m
Kami-Gora 630 m
Miyaginohayakawa River Bank 670 m
Hakuundo Chaen 670 m
Nakamura-ya Granna 700 m

Hotel Marroad Hakone

1320 Gora, Hakone, Hakone, Japan, 250-0408 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Hakone, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous The Hakone Open-Air Museum. Rated with 3 stars, this high-quality property provides guests with access to hot spring bath and sauna on-site.

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Highlights

Located in heart of Hakone

430 meters to public transportation

Inside city center

570 meters to Hakone Gōra Park

Free Wi-Fi in all rooms!

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Car park

Shuttle service

Free Wi-Fi in all rooms!

Front desk [24-hour]

Sauna

Shops

Restaurants

Bar

Your dates are popular among travelersUsers are booking a place in Hakone every 12 minutes on Agoda.com
Value for money8.2
Location rating7.5
Nearest airportHaneda Airport (HND)
Distance to airport74.7 km

Rooms available at Hotel Marroad Hakone

Very good
Room comfort & quality

8

Japanese Western Non-Smoking
...
  • Room size: 42 m²/452 ft²
  • Mountain view
  • 1 futon and 2 single beds
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Twin Room - Non Smoking
...
  • Room size: 28 m²/301 ft²
  • Mountain view
  • 2 single beds
Enter dates to see prices
Japanese Western Style Room for 4 People - Non-Smoking
...
  • Room size: 42 m²/452 ft²
  • Mountain view
  • 2 single beds and 2 futons
Enter dates to see prices
Japanese Western Style Room for 5 People - Non-Smoking
...
  • Room size: 42 m²/452 ft²
  • Mountain view
  • 2 single beds and 3 futons
Enter dates to see prices
Connecting Rooms for 4 People - Non-Smoking
...
  • Room size: 56 m²/603 ft²
  • Mountain view
  • 4 single beds
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Connecting Rooms for 6 People - Non-Smoking
...
  • Room size: 56 m²/603 ft²
  • Mountain view
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Connecting Rooms for 5 People - Non-Smoking
...
  • Room size: 56 m²/603 ft²
  • Mountain view
  • 4 single beds
Enter dates to see prices
Room
...
  • Room size: 28 m²/301 ft²
  • Mountain view
  • 2 single beds
Enter dates to see prices
Twin Room
...
  • Room size: 28 m²/301 ft²
  • Mountain view
  • 2 single beds
Enter dates to see prices
Main Building Twin Room
...
  • Room size: 28 m²/301 ft²
  • Mountain view
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Hotel Marroad Hakone?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee.

How do I get to Hotel Marroad Hakone?

A stay at Hotel Marroad Hakone also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Hotel Marroad Hakone has a car park right on site for maximum convenience. Parking is free for guests.

Is breakfast offered at Hotel Marroad Hakone?

Adults can enjoy breakfast offered with an additional charge of 1979 JPY if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Hotel Marroad Hakone?

Hotel Marroad Hakone features an on-site restaurant for your dining convenience.

What is the smoking policy at Hotel Marroad Hakone?

Hotel Marroad Hakone does not permit smoking in any of its rooms or indoor areas.

What is the closest train, metro, or bus station to Hotel Marroad Hakone?

The closest train, metro, or bus station to Hotel Marroad Hakone is Hakone Tozan Cable Car Koen Kami Station, 440 m away.

What restaurants are nearby Hotel Marroad Hakone?

Restaurants including Restaurant Meissen, Living Room and Hotel Marroad Hakone French Cuisine Voyageurs are popular in Hotel Marroad Hakone’s neighborhood which is known as Hakone.

What popular shopping places are close to Hotel Marroad Hakone?

Shopping options in Hotel Marroad Hakone’s Hakone neighborhood include Hakone Museum of Photography, Hatajuku Yosegi Kaikan and Hamamatsuya.

What are popular attractions near Hotel Marroad Hakone?

Hotel Marroad Hakone’s location in the Hakone neighborhood makes it close to famous attractions including The Hakone Open-Air Museum, Hakone Shrine / Kuzuryu Shrine Singu and Hakone Venetian Glass Museum.

What popular natural sightseeing spots are close to Hotel Marroad Hakone?

Hotel Marroad Hakone’s nearby natural sights include Mt. Kintoki, Chisuji Falls and Fuji-Hakone-Izu National Park located in the same Hakone area.

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Explore the neighborhood

What people love about Hotel Marroad Hakone

  • 10

    Exceptional
    Cleanliness

    "A bit far from the downtown of Hakone, room quite clean and very classic."

    Ngo

    |

    December 21, 2020

  • 7.6

    Very good

    "Overall stay was enjoyable."

    DANIEL

    |

    March 12, 2020

  • 10

    Exceptional

    "The Hotel was great!"

    Gerry

    |

    January 20, 2020

Property ranking|Compared to 445 Hakone properties
See all rankings
Room size
46 sqm.
Value for money score
8.2/10
Cleanliness score
8.4/10
Room comfort score
8/10
Bigger than
89
%
of Hakone properties
Better than
86
%
of Hakone properties
Better than
79
%
of Hakone properties
Better than
77
%
of Hakone properties
Overall rating:

8.1

Excellent
246 reviews
Cleanliness
8.4
Facilities
7.9
Location
7.5
Read all reviews >
What travelers say they love:
The onsen is also great!
Yuxuan from United States
Family with older children
More about Hotel Marroad Hakone

More about Hotel Marroad Hakone

Hotel Marroad Hakone

Get the most adventure during your time in Hakone when you book a room at Hotel Marroad Hakone. Located right in the city center, Hotel Marroad Hakone saves you time and travel by letting you wake up right in the heart of the best neighborhoods to explore. Explore the genuine Hakone that most travelers never see, with a stay at Hotel Marroad Hakone -- located only 1.2 km from The Hakone Open-Air Museum.
At Hotel Marroad Hakone, guests are bound to have a stress-free stay. Keep up with all your communications easily with the hotel's free Wi-Fi. Shuttle services provided by Hotel Marroad Hakone makes it easy to plan your day trips, sightseeing, and more around Hakone. Guests can enjoy free parking right at the hotel.
Front desk service is provided at the hotel including safety deposit boxes. For the comfort and health of all guests, smoking is not permitted anywhere within the hotel.
All rooms at Hotel Marroad Hakone are designed for comfort. For your comfort, some rooms at the hotel are equipped with linen service, blackout curtains and air conditioning. Some rooms at Hotel Marroad Hakone even come with extra design features such as a balcony or terrace. In-room entertainment amenities are available in some rooms and include television and cable TV.
In some select rooms, you can find a refrigerator at your disposal. Hotel Marroad Hakone also provides a hair dryer, toiletries and towels in bathrooms for select rooms.


Dining and things to do

Hotel Marroad Hakone has vending machines for 24-hour available light snacks and/or drinks.
Apart from amenities and services, Hotel Marroad Hakone goes the extra mile to make sure all guests make the most of their time. End your days in total relaxation with a visit to the sauna, located right at the hotel. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the souvenir shops available right on-site.


Around the property

Experience Hakone like a true local. The most famous landmark nearby is Hakone Ropeway just 2.1 km away. Don't forget to stop by Odawara Castle located 10.3 km away, where everyone who visits Hakone wants to have their photo taken.


Reasons to stay here

Find some of the city's best deals here with rooms 97% cheaper than other options.
Get more than you bargain for here, which scores value for money higher than 85% of the city's accommodation.
Find some excellent dining options here, where past guests have rated onsite or nearby dining better than 89% of the city's other accommodations.

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Amenities and facilities
Very good
Facilities

7.9

Most talked about facilities

Breakfast

4 mentions

Food & Dining

1 mention

View

1 mention

Housekeeping

1 mention

Languages spoken

  • Japanese

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Massage
  • Sauna

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Restaurants
  • Vending machine

Swimming & soaking

  • Hot spring bath

Services and conveniences

  • Air conditioning in public area
  • Elevator
  • Gift/souvenir shop
  • Heating in public area
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room

Access

  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed

Getting around

  • Car park [free of charge]
  • Car park [on-site]
  • Shuttle service
Food and dining
Breakfast options
  • Continental
Restaurants on site

voyageur

  • Cuisine: French
Location
1320 Gora, Hakone, Hakone, Japan, 250-0408
Very good
Location

7.5

Airports

  • Haneda Airport (HND)
    74.7 km 1.6 hour drive
  • Mt. Fuji Shizuoka Airport (FSZ)
    93.5 km 1.8 hour drive

Public transportation

  • Hakone Tozan Cable Car Koen Kami Station
    440 m
  • Hakone Tozan Cable Car Nakagora Station
    480 m

Hospital or clinic

  • Hakone Rehabilitation Hospital
    2.2 km

Convenience store

  • Lawson
    1.1 km

Cash withdrawal

  • ATM
    640 m
What's nearby

Popular landmarks

  • Hakone Gōra Park
    590 m
  • The Hakone Open-Air Museum
    1.2 km
  • Pola Museum of Art
    1.8 km
  • Hakone Ropeway
    2.1 km
  • Ōwakudani
    2.2 km
  • Hakone Venetian Glass Museum
    2.6 km
  • Little Prince Museum
    2.9 km
  • Sengokuhara
    3.6 km
  • Hakone Shrine / Kuzuryu Shrine Singu
    5.5 km
  • Odawara Castle
    10.3 km

Nearby landmarks

  • Hakone Meissen Antique Museum
    80 m
  • Hakone Tozan Cable Car Koen Kami Station
    440 m
  • Hakone Tozan Cable Car Nakagora Station
    480 m
  • Hakone Tozan Cable Car Koen Shimo Station
    540 m
  • Hakone Museum of Photography
    570 m
  • Hakone Gōra Park
    590 m
  • Kami-Gora
    630 m
  • Miyaginohayakawa River Bank
    670 m
  • Hakuundo Chaen
    670 m
  • Nakamura-ya Granna
    700 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 2-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Guests who reserved a room with dinner must check in before 05:00 PM or dinner cannot be served and no refund provided.
  • The property might not be able to provide special food regarding allergies or special dietary requests.
  • Any additional people that are not included in the original reservation are not allowed to stay.
  • There will not be cleaning service provided for guests staying more than 1 day.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until11:00

Extras

  • Breakfast charge (unless included in room price)1979 JPY

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of restaurants1
  • Number of rooms 45
  • Room voltage100

Parking

  • Daily parking fee0 JPY

Reviews of Hotel Marroad Hakone from real guests

Provided by verified guests of Agoda
8.1
/
10
Cleanliness8.4
Facilities7.9
Location7.5
Room comfort and quality8.0
Service8.5
Value for money8.2
High score for Hakone
Rating
9+ Exceptional (39)
8-9 Excellent (19)
7-8 Very Good (29)
6-7 Good (9)
<6 Below Expectation (14)
Time of the year
Mar - May (28)
Jun - Aug (23)
Sep - Nov (33)
Dec - Feb (26)
All guests (246)
All room types
All languages

Show reviews that mention 

Showing 110 verified guest comments
12345
8.4
Excellent
Man from Hong Kong SAR, China
Solo traveler
Twin Room - Non Smoking
Stayed 2 nights in March 2016

Comfortable onsen hotel”

Hakone was the first stop for my 2-week Japan trip. I didn't realise the tram reaching Hote Marroad would stop service after 7pm and obviously had missed that on my arrival day. Luckily the hotel sent a van to pick my up from the nearest train station Gora 5 minutes after I had called them, saving me from walking all the way up the hill with my bulky luggage. A thing about the hotel is that it doesn't provide traditional Japanese dinner as onsen hotels usually do. That's a pity... Yet, if offers a decent room rate with all the necessary facilities and comfortable onsen. Staff are friendly too.

Reviewed April 04, 2016

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8.8
Excellent
Kim from Australia
Couple
Twin Room - Non Smoking
Stayed 1 night in November 2016

A classic European style hotel set in a scenic area. Close to tourist attractions around. Free shuttle service to Gora station makes access to them handy. Helpful and friendly staff at reception.”

Excellent Western meals are served at the restaurant. The public hot spring baths are very good but there is no private bath.We had a pleasant stay in the hotel and will certainly return when we visit the Hakone area in future.

Reviewed November 13, 2016

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10.0
Exceptional
Ngo from Vietnam
Couple
Twin Room - Non Smoking
Stayed 1 night in October 2019

Good to try!”

a bit far from the downtown of Hakone, room quite clean and very classic. The onsen is ok but with a nature view..

Reviewed December 21, 2020

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8.8
Excellent
Eleni from Denmark
Couple
Twin Room - Non Smoking
Stayed 2 nights in November 2019

Great mountain location ”

Close to agora st for the Hakone cable car and rope way. Forest view from our hotel window.

Reviewed December 01, 2019

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10.0
Exceptional
Kyla from Philippines
Couple
Twin Room - Non Smoking
Stayed 1 night in October 2018

Exceptional”

Staff was very accommodating and the rooms are big with a nice bathroom and all the facilities needed. The view is also very nice and the air on was working as well. The onsen was stocked with all the necessities for grooming. We did not encounter any bad experience with the hotel and the staff also asked us if we needed a shuttle to the station which was very convenient for us. Also, the best was to get to this hotel is via cable car or bus.

Reviewed November 03, 2018

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10.0
Exceptional
Justine
Couple
Twin Room - Non Smoking
Stayed 1 night in May 2019

Recommended”

The hotel staff were very kind and helpful. They offer a shuttle service from the train station which is convenient and although it starts at 9am they made an exception for us and arranged to take us there at 8.30am. The room was large and clean and had an amazing view. The hotel also has an onsen.

Reviewed May 27, 2019

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9.2
Exceptional
LIT from Singapore
Couple
Twin Room - Non Smoking
Stayed 2 nights in January 2019

Good choice!”

Clean public bath area, very good quality of hotel spring, location a little bit far from main station, but hotel got free shuttle bus. Room is big, staff very friendly, not so many restaurant options nearby, hotel restaurant needs to book in advance.

Reviewed February 12, 2019

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8.0
Excellent
SIOW from Malaysia
Solo traveler
Twin Room - Non Smoking
Stayed 2 nights in July 2019

Very nice and quiet hotel with lots of greeneries. Great indoor onsen ”

Lovely hotel with its own serene touch and with its own indoor hot spring up in the Mts resort area . Its secluded location within 15 -20 mins walk away from the nearest Gora cable car/train station . During daily hotel shuttle operating hrs , obviously No logistic issue . However , for those arriving there after 7pm or 8 pm or later hours when mostly everything were closed including cable car to those higher stations , hotel shuttle ceased operation..then travellers have to opt for taxi which pretty few in those area after nightfall (about 730 Yen ) to the hotel during evenibg hours . Must do some homework to standby the call a cab number or rather you can call out for taxi . Was told that the Gora stn tourist information center can make such free call for free hotel shuttle (was very efficient during day time operating hours) and more taxi too . But after night fall when everything closed , it can be a bit tedious to get there .

Reviewed July 08, 2019

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8.0
Excellent
NANCY from Indonesia
Family with young children
Twin Room - Non Smoking
Stayed 1 night in July 2015

everything perfect...”

location staff food

the location is in very quiet neighborhood, close to the station and gora park. Hotel is outdated, but the staff always smile and nice, the receptionists spoke good english and very helpful. Breakfast and dinner need to be reserved ahead of time, we did not get the dinner, but the breakfast was excellent. The onsen is one of the best, rich with minerals and clean. Beds are a bit hard but still fine, there are 2 kinds of pillows, personally I like the hard one. No wifi in the room, only at the lobby. If you rent the router, you should be fine. The hotel provides free transfer to bus station and rope-way station, or basically anywhere around gora.

Reviewed August 02, 2015

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8.4
Excellent
Pascali from Canada
Solo traveler
Twin Room - Non Smoking
Stayed 2 nights in June 2018

Excellent”

A/C didn’t work at all in the room; had to sleep with window open. Called front desk and was told to turn the a/c dial on, which it was. There was no thermostat control in the room either. Front desk said they would turn down heat in the room but I saw no difference anyways. Also, charged a “hot spring” tax upon checkout; didn’t have this at any other hotels I stayed at which also had Onsens.

Reviewed June 08, 2018

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8.4
Excellent
Hsing-I from Taiwan
Group
Twin Room - Non Smoking
Stayed 1 night in June 2019

Not Bad”

It only took me a 3 minute-walk from Koen-Kami Station to get to the hotel. The room was large, neat and tidy. However, the hotel would ask for a extra fee for using their public hot spring, and it must be paid no matter to take a hot bath or not.

Reviewed July 03, 2019

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3.6
Susanti from Indonesia
Family with teens
Connecting Rooms for 4 People - Non-Smoking
Stayed 1 night in June 2018

not recommend”

we stayed for 1 night with 2 connecting room. my children 10 and 15 years old. the hotel quite close from Gora station. instead of walking to the hotel from Gora station..i suggest you to ride tram from Gora station and stop at the 2nd stop. then go out and walk down the stairs and U turn. on the way to hotel you will find another hotel that is newer that marroad hakone. the hotel is about 500m walking distance, right side. the hotel is sooo quiet. we thought that we only the customer there. since we check in and check out, we didnt meet another customer. the room is big and quite ok. clean enough but..still feels quite scary at night with the voice of the wind blows the branches of the trees. the hotel has onsen on the 1st floor. again...we are alone both in female n male onsen room. we spent only 5 mins in the onsen because it is not comfortable with the place. overall, i didnt recomment this hotel for those who carry children under 10. they might be crying and do not feel safe with the environment. price is also quite expensive.

Reviewed July 07, 2018

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8.8
Excellent
Jordan from United States
Group
Twin Room - Non Smoking
Stayed 1 night in July 2019

Excellent”

Loved the hot spring! It was great to be able to go there and straight back to the hotel room. Only con was that you had to have reservations for food

Reviewed July 11, 2019

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10.0
Exceptional
Susan
Solo traveler
Twin Room - Non Smoking
Stayed 2 nights in January 2020

Loved this place”

Lovely large room on the 4th floor with a view over Gora and the valley. The staff are very friendly and helpful. I requested the free shuttle service several times and they were always available immediately. If you are arriving by train with heavy luggage I'd definately recommend calling for the shuttle. Its a very steep walk. The onsen was fabulous and both times I used it I was the only person there. Using the shuttle or local bus service its easy to get to the main attractions. Highly recommend the Craft house and cafe at nearby Gora Park especially if the weather is wet!

Reviewed January 27, 2020

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7.6
Very good
Bayu from Indonesia
Family with young children
Twin Room - Non Smoking
Stayed 2 nights in June 2019

Vintage Hotel”

The hotel is 400 m away from closest cable car station, 2nd station from gora station. If you will staying here, i recommend to save their number because the offering shuttle service from gora station to hotel , vice versa. It is a vintage hotel and jungle is behind it with mountain view. There is onsen , outdoor and indoor. The room is so big for three people

Reviewed June 29, 2019

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6.0
Rosemary from Singapore
Family with teens
Japanese Western Non-Smoking
Stayed 1 night in November 2016

Short Quiet Vacation Stay”

It locates near Cable Car station, hot spring facilities good in the cold autumn season. Though not the best hot sprint hotel but good for a short stay in Hakone within walking distance to station. We enjoyed the stay as the rate is acceptable. Staff is friendly and helpful. Will come back here again.

Reviewed December 11, 2016

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6.4
Good
Constance from Singapore
Family with young children
Twin Room - Non Smoking
Stayed 1 night in December 2016

Very far from train station”

Very very long walk from cable car station to the hotel!!. No food served at the hotel restaurant , please eat your dinner somewhere else. Aircon not working in the room, staff insisted it is working and centrally controlled so room was stuffy! Onsen is public - male and female separated, it was very nice. Breakfast is not buffet style, individual set served and was very nice.

Reviewed December 26, 2016

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9.6
Exceptional
Kurniawati from Indonesia
Couple
Twin Room - Non Smoking
Stayed 1 night in March 2019

Great Onsen! highly recommended”

it was a very pleasant stay, I enjoyed beautiful mountain view and experience Japanese bathing culture in a very cool onsen.. the location is only 3 minutes walk from Koen Kami Station. P. S: Please kindly add some map direction in the station. me and my husband got lost at the very first time. oh yeah.. and thank you for your greeting cards of our first wedding anniversary. I'd love to stay here again on my next visit

Reviewed March 11, 2019

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9.2
Exceptional
Yuxuan from United States
Family with teens
Twin Room - Non Smoking
Stayed 1 night in October 2018

Excellent service”

Big thumbs up to the hotel's shuttle service! Free rides are provided to Sounsan station and Gora station. The onsen is also great! Enjoyed the stay there.

Reviewed October 15, 2018

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6.8
Good
Alicia from Singapore
Couple
Twin Room - Non Smoking
Stayed 1 night in November 2018

Not too convenient”

Far from Gora station, but hotel provides transport till 6pm daily. Breakfast was amazing! Room small and musty. Hot spring was ok.

Reviewed November 25, 2018

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