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Hotel Mass
Hotel Mass
Hotel Mass
Hotel Mass
Hotel Mass
Hotel Mass
Hotel Mass

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4.4

Review score

55 reviews

55 reviews

See map

6.9

Good

Location rating score

Parking
Available
Popular landmarks
Church of the Sacred Heart of Jesus 1.2 km
Arulmigu Manakula Vinayagar Temple 1.9 km
Sri Aurobindo Ashram 1.9 km
Eglise de Notre Dame des Anges 1.9 km
Rock Beach 2.0 km
French War Memorial 2.0 km
Seaside Promenade 2.0 km
Serenity Beach 5.0 km
Chunnambar Boat House 5.6 km
Paradise Beach 6.3 km
Nearby landmarks
Puducherry City Hospitals Pvt Ltd. 300 m
Varadaraja Perumal Temple 330 m
Sai kiruba hospital 450 m
odiansalai phc 510 m
AFT Ground 570 m
Arunachalam Stores 580 m
Anganvadi centre 610 m
Kuppammal memorial clinic 710 m
Esskay Pharmacy 730 m
Pondicherry Botanical Gardens 760 m

Hotel Mass

152 & 154 Maraimalai Adigal Salai , Near bus Stand, Pondicherry City Center, Pondicherry, India, 605001 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Pondicherry City Center part of Pondicherry, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Seaside Promenade. This 3-star property features restaurant to make your stay more indulgent and memorable.

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Highlights

760 meters to Pondicherry Botanical Gardens

Front desk [24-hour]

Airport transfer

Free Wi-Fi in all rooms!

Shops

Facilities

Front desk [24-hour]

Valet parking

Free Wi-Fi in all rooms!

Luggage storage

Cash withdrawal

Restaurants

Shops

Laundry service

Your dates are popular among travelersUsers are booking a place in Pondicherry every 5 minutes on Agoda.com
Value for money3.8
Distance to city center0.3 Km
Location rating6.9
Nearest airportPuducherry Airport (PNY)
Distance to airport3.7 km

Rooms available at Hotel Mass

Suite
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    Classic Room with Breakfast
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      Standard - Holidays
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        Standard Single Room.
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          Standard Room (Special Rate)
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            Deluxe - Holidays
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              Flight Plus Hotel Rate
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                Deluxe Room
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                  Classic Room
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                    Standard Room
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                      Frequently asked questions

                      What time is check-in and check-out at Hotel Mass?

                      Check-in is from 12:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

                      How do I get to Hotel Mass?

                      For those who wish to drive their own cars, Hotel Mass has a car park available for guests. Parking options include a full-service valet for total ease.

                      Is breakfast offered at Hotel Mass?

                      Adults can enjoy breakfast offered with an additional charge of 150 INR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

                      What are my dining options at Hotel Mass?

                      Hotel Mass features 3 on-site restaurants for your dining convenience.

                      What is the smoking policy at Hotel Mass?

                      Hotel Mass does permit smoking in some areas and is not 100% smoke-free.

                      What is the closest airport to Hotel Mass?

                      The closest airport is Puducherry Airport, 3.7 km away from Hotel Mass.

                      What is the closest train, metro, or bus station to Hotel Mass?

                      Puducherry Railway Station is the closest train, metro, or bus station, about 1.3 km away from Hotel Mass.

                      What restaurants are nearby Hotel Mass?

                      Hotel Mass is located in Pondicherry City Center, famous for good restaurants such as Sarvana Bhavan, Hotel Buhari Restaurant and Hotel Mass.

                      What popular shopping places are close to Hotel Mass?

                      Hotel Mass is located in Pondicherry City Center area which features shopping places such as Sunday Market and Takla Makan.

                      What are popular attractions near Hotel Mass?

                      Guests at Hotel Mass can easily visit Church of the Sacred Heart of Jesus, Pondicherry Botanical Gardens and Varadaraja Perumal Temple located in the Pondicherry City Center area.

                      What popular natural sightseeing spots are close to Hotel Mass?

                      Hotel Mass is located in the Pondicherry City Center area, which is famous for natural sightseeing destinations such as La Casita House of Latin American Arts & Culture and Oussudu WLS.

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                      Explore the neighborhood

                      What people love about Hotel Mass

                      • 8

                        Very good

                        "It was first hotel in Puducherry, I enjoyed my one night stay in std."

                        Ram

                        |

                        August 10, 2019

                      Property ranking|Compared to 534 Pondicherry properties
                      See all rankings
                      Room comfort score
                      5/10
                      Location score
                      6.9/10
                      Value for money score
                      3.8/10
                      Cleanliness score
                      3.8/10
                      Better than
                      91
                      %
                      of Pondicherry properties
                      Better than
                      78
                      %
                      of Pondicherry properties
                      Better than
                      71
                      %
                      of Pondicherry properties
                      Better than
                      71
                      %
                      of Pondicherry properties
                      Overall rating:

                      4.4

                      Review score
                      55 reviews
                      Cleanliness
                      3.8
                      Facilities
                      3.3
                      Location
                      6.9
                      Read all reviews >
                      More about Hotel Mass

                      More about Hotel Mass

                      Hotel Mass

                      Enjoy all the sightseeing options of Pondicherry with a stay at Hotel Mass. With its convenient location, you can easily access to the city's must-see destinations.
                      Hotel Mass offers impeccable service and all the essential amenities to travelers. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you plan to arrive by car, you'll appreciate the hotel's available parking, right on-site. The hotel provides front desk services such as luggage storage and safety deposit boxes for guests' convenience.
                      If you need, the tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like room service let you make the most of your room. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.


                      Dining and things to do

                      If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel.
                      Hotel Mass offers wonderful recreational facilities for guests to enjoy. Finish your vacation days right by dropping in at the salon. Pick up something memorable for yourself or those waiting for you back at home, at the shops.


                      Around the property

                      Take some time to explore Pondicherry during your stay at the hotel. Keep your vacation simple, with a visit to Paradise Beach just 6.4 km away, where the ocean breeze makes you instantly feel relaxed. Get a photograph of yourself in front of Chunnambar Boat House located 5.5 km away, a must-see for anyone visiting Pondicherry.


                      Reasons to stay here

                      Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 95% of the city's accommodation.
                      It's hard to beat the room comfort here, which is rated higher than 90% of other accommodations in Pondicherry.

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                      Amenities and facilities
                      Review score
                      Facilities

                      3.3

                      Most talked about facilities

                      Breakfast

                      6 mentions

                      Internet

                      2 mentions

                      Housekeeping

                      2 mentions

                      Food & Dining

                      1 mention

                      Languages spoken

                      • English
                      • Hindi
                      • Tamil

                      Internet access

                      • Free Wi-Fi in all rooms!
                      • Wi-Fi in public areas

                      Things to do, ways to relax

                      • Tours

                      Dining, drinking, and snacking

                      • Restaurants
                      • Room service

                      Services and conveniences

                      • Cash withdrawal
                      • Dry cleaning
                      • Elevator
                      • Laundry service
                      • Luggage storage
                      • Safety deposit boxes
                      • Salon
                      • Shops
                      • Smoking area

                      Access

                      • Front desk [24-hour]
                      • Pets allowed

                      Getting around

                      • Car park [on-site]
                      • Valet parking
                      Location
                      152 & 154 Maraimalai Adigal Salai , Near bus Stand, Pondicherry City Center, Pondicherry, India, 605001
                      Good
                      Location

                      6.9

                      Airports

                      • Puducherry Airport (PNY)
                        3.7 km
                      • Chennai International Airport (MAA)
                        124.2 km

                      Public transportation

                      • Puducherry Railway Station
                        1.4 km
                      • Marapalam Bus Stop
                        2.0 km

                      Hospital or clinic

                      • Puducherry City Hospitals Pvt Ltd.
                        300 m

                      Shopping

                      • Anokhi
                        1.8 km

                      Cash withdrawal

                      • ATM on-site
                      What's nearby

                      Popular landmarks

                      • Church of the Sacred Heart of Jesus
                        1.2 km
                      • Arulmigu Manakula Vinayagar Temple
                        1.9 km
                      • Sri Aurobindo Ashram
                        1.9 km
                      • Eglise de Notre Dame des Anges
                        1.9 km
                      • Rock Beach
                        2.0 km
                      • French War Memorial
                        2.0 km
                      • Seaside Promenade
                        2.0 km
                      • Serenity Beach
                        5.0 km
                      • Chunnambar Boat House
                        5.6 km
                      • Paradise Beach
                        6.3 km

                      Nearby landmarks

                      • Puducherry City Hospitals Pvt Ltd.
                        300 m
                      • Varadaraja Perumal Temple
                        330 m
                      • Sai kiruba hospital
                        450 m
                      • odiansalai phc
                        510 m
                      • AFT Ground
                        570 m
                      • Arunachalam Stores
                        580 m
                      • Anganvadi centre
                        610 m
                      • Kuppammal memorial clinic
                        710 m
                      • Esskay Pharmacy
                        730 m
                      • Pondicherry Botanical Gardens
                        760 m
                      Distances shown are straight-line distances on the map. Actual travel distances may vary.
                      Property policies
                      Children and extra beds

                      Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

                      All children are welcome.

                      Infant 0-1 year(s)
                      Stay for free if using existing bedding.
                      Baby cot/crib may be requested directly from the property.
                      Children 2-12 year(s)
                      Stay for free if using existing bedding.
                      If you need an extra bed, it will incur an additional charge.
                      Guests 13 years and older are considered as adults
                      Must use an extra bed which will incur an additional charge.
                      Others
                      • When booking more than 5 rooms, different policies and additional supplements may apply.
                      Some helpful facts

                      Check-in/Check-out

                      • Check-in from12:00
                      • Check-out until12:00

                      Getting around

                      • Airport transfer fee300 INR
                      • Distance from city center0.3 Km
                      • Travel time to airport (minutes)25

                      Extras

                      • Breakfast charge (unless included in room price)150 INR

                      The property

                      • Non-smoking rooms/floorsYes
                      • Number of bars/lounges1
                      • Number of floors6
                      • Number of restaurants3
                      • Number of rooms 112
                      • Room voltage220
                      • Year property opened1986
                      • Most recent renovation2011
                      Property announcements

                      Please note that any changes in tax structure due to government policies will result in revised taxes, which will be applicable to all reservations and will be charged additionally during check out.

                      Reviews of Hotel Mass from real guests

                      Provided by verified guests of Agoda
                      4.4
                      /
                      10
                      Review score
                      Cleanliness3.8
                      Facilities3.3
                      Location6.9
                      Room comfort and quality5.0
                      Service4.1
                      Value for money3.8
                      High score for Pondicherry
                      Rating
                      9+ Exceptional (0)
                      8-9 Excellent (1)
                      7-8 Very Good (2)
                      6-7 Good (3)
                      <6 Below Expectation (32)
                      Time of the year
                      Mar - May (6)
                      Jun - Aug (10)
                      Sep - Nov (7)
                      Dec - Feb (15)
                      All guests (55)

                      Show reviews that mention 

                      Showing 38 verified guest comments
                      12
                      8.4
                      Excellent
                      Rishabh from India
                      Couple
                      Stayed 1 night in February 2016

                      Good place to stay”

                      Perfect Location for stay in Pondicherry :)

                      Reviewed February 18, 2016

                      See room deals

                      Dear guest, Greetings for the day, Thanks a lot for your valuable stay with us we appreciate your valuable review, it will reach many travellers and this will make them to book with confident with us. Hope to get back you in our hotel again in your next visit to this destination, Have a nice day. Regards Management

                      Responded August 21, 2018
                      Hotel Mass
                      5.2
                      Hari from India
                      Solo traveler
                      Stayed 1 night in September 2018

                      Beware of online booking at this hotel.”

                      This hotel is located quite adjacent to the bus stand, and the beach is a few minutes walk from the hotel. Now this hotel has a really awful staff, the reason I will elaborate below. During weekends when there is heavy rush of travelers to Pondicherry, the hotel's can actually make a quite a lot of money by direct booking at their desk. So they try all kind of tricks to deny rooms booked through online sites. I was told that this hotel doesn't have AC rooms, on further questioning he said the AC is not working at present. I was told to contact the agoda support team to reassign a new hotel nearby. And there was no response from the Agoda support team. Thankfully being a frequent traveler I had expected some foul play beforehand & had booked a different hotel before itself. Mind u, none of the telephone numbers given on the hotel website actually works. So, 1. Don't book a hotel if you can't contact them and confirm 2. Be careful booking on weekends at Pondycherry

                      Reviewed October 01, 2018

                      See room deals

                      Dear guest, Greetings for the day, thanks a lot for your valuable stay with us, Please apology for the inconvinice case if any happened to you during your stay with our hotel, We assure and take your valuable points and we will rectify that issues and ensure you that will not happen your next day Hope to get back to you here in your next visit too. Thanks again Regards Management

                      Responded October 09, 2018
                      Hotel Mass
                      8.0
                      Excellent
                      Ram from India
                      Business traveler
                      Stayed 1 night in August 2019

                      Very good”

                      It was first hotel in Puducherry, I enjoyed my one night stay in std. room with a fan. Has limited facilities due to ongoing financial / legal issues with banker.

                      Reviewed August 10, 2019

                      See room deals

                      Dear Guest, We really appreciate and thank you for having time and sharing your review. Thank you for your positive feedback . The entire team thanking you for staying with us and we look forward to welcoming you back. Warm Regards Management

                      Responded August 17, 2019
                      Hotel Mass
                      3.2
                      Usha from India
                      Family with teens
                      Stayed 1 night in August 2019

                      The worst hotel i was recommended by Agoda.”

                      The worst hotel i was recommended by Agoda. hotel staff was extremely unprofessional. Breakfast Was included in my plan but they charge additional Money for Breakfast i will never visit again to hotel mass in my life and will not recommend to anyone to stay in this badly hotel.reception guy came to my room and ask for early checkout at 8.30 am but standard checkout time is 11.00 am but they forcefully check out room at 10.00am

                      Reviewed August 22, 2019

                      See room deals

                      Dear Guest, We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. We hope to resolve this to your benefit and earn you back as a customer. Warm Regards Management

                      Responded August 27, 2019
                      Hotel Mass
                      6.8
                      Good
                      Sajin from India
                      Couple
                      Stayed 1 night in August 2016

                      Adjustable, that's all”

                      1. Soap and Towel ware not kept in the bathroom. 2. Toilet drainage-hole was above the closet. So it was dreadful to sit on the closet. 3. Room was dusty. Dirt was covered when we walked inside the room bare-footed. 4. Rest everything was OK. Very close to the Bus Stand.

                      Reviewed August 29, 2016

                      See room deals

                      Dear guest, Greetings for the day, Thanks a lot for your valuable stay with us we appreciate your valuable review, it will reach many travellers and this will make them to book with confident with us. Hope to get back you in our hotel again in your next visit to this destination, Have a nice day. Regards Management

                      Responded August 21, 2018
                      Hotel Mass
                      4.0
                      Shantharama from India
                      Family with teens
                      Stayed 2 nights in December 2017

                      Very bad stay. Not a place to recommend to others for a decent stay.”

                      Very dirty rooms. Dirty bathrooms. No hot water coming. No staff response. Breakfast is OK. Food is very average. Never had such a bad experience. Cockroaches over the bed and on the floor. Unbelievable worst experience. The only thing I experienced was the great effort by the hotel manager Mr. Elengho to sort out the issues at his level. Because him we could somehow managed to stay there . You agoda people have cheated us by charging double the actual price of the hotel. I kindly request you to make the refund.

                      Reviewed December 26, 2017

                      See room deals

                      Dear guest, Greetings for the day, thanks a lot for your valuable stay with us, Please apology for the inconvinice case if any happened to you during your stay with our hotel, We assure and take your valuable points and we will rectify that issues and ensure you that will not happen your next day Hope to get back to you here in your next visit too. Thanks again Regards Management

                      Responded August 20, 2018
                      Hotel Mass
                      5.2
                      Jabbar from India
                      Family with young children
                      Stayed 5 nights in December 2018

                      Missing facilities”

                      I stayed with family with kids for 6 days, all days same break fast no change. No wifi in the room, no geyser in the bathroom. Stafff brought tea in smelly petrol cups. Staff were egoistic, you ask one thing you tell differently in different meaning. Suggest dont look for this hotel if you are planning with family. If you are backpackers dont mind anything then okie for you...

                      Reviewed January 01, 2019

                      See room deals

                      Dear guest, Greetings for the day, Thanks a lot for your valuable stay with us, Please apology for the inconvenience case if any happened during your stay with our hotel, We assure and take your valuable points and we will rectify that issues and ensure you that will not happen your next visit Hope to get back to you here in your next visit too. Thanks again Regards Management

                      Responded January 30, 2019
                      Hotel Mass
                      4.8
                      Samir from United Kingdom
                      Couple
                      Stayed 1 night in September 2017

                      Needs significant updating”

                      Whilst the location and service was good the hotel was in need of significant updating. When we entered the room the card power terminal was falling from the wall, the batteries fell from a broken remote for a TV with broken switches and the room was dark. The sheets were also stained and the walls appeared to have the stains of age. Quite a disappointment as the service and breakfast was good. I would much rather pay more for a much newer room closer to the historic centre.

                      Reviewed September 25, 2017

                      See room deals

                      Dear guest, Greetings for the day, thanks a lot for your valuable stay with us, Please apology for the inconvinice case if any happened to you during your stay with our hotel, We assure and take your valuable points and we will rectify that issues and ensure you that will not happen your next day Hope to get back to you here in your next visit too. Thanks again Regards Management

                      Responded August 20, 2018
                      Hotel Mass
                      5.6
                      Rajendran from India
                      Group
                      Stayed 1 night in December 2017

                      Poor room service & check in issues”

                      I would like to not recommend this hotel for stay, as the room service & reception staffs are not friendly and rude. had bad experience

                      Reviewed December 14, 2017

                      See room deals

                      Dear guest, Greetings for the day, thanks a lot for your valuable stay with us, Please apology for the inconvinice case if any happened to you during your stay with our hotel, We assure and take your valuable points and we will rectify that issues and ensure you that will not happen your next day Hope to get back to you here in your next visit too. Thanks again Regards Management

                      Responded August 20, 2018
                      Hotel Mass
                      5.3
                      Meera from United Kingdom
                      Family with teens
                      Stayed 7 nights in December 2015

                      No hot water or continental food ”

                      Staff were helpful when asked

                      Very Expensive for one week stay.Basic amenities (hot water, shampoos etc) were not given when hotel was less full.It should not be dicriminated as everyone pays full price.Refunds should have been given if policy changes to the capacity of people. Hospitality and training must be given to dining staff who stand and stare. Pillows gave stiff neck.

                      Reviewed January 07, 2016

                      See room deals

                      Dear guest, Greetings for the day, thanks a lot for your valuable stay with us, Please apology for the inconvinice case if any happened to you during your stay with our hotel, We assure and take your valuable points and we will rectify that issues and ensure you that will not happen your next day Hope to get back to you here in your next visit too. Thanks again Regards Management

                      Responded August 20, 2018
                      Hotel Mass
                      8.0
                      Excellent
                      Muralidhara from India
                      Business traveler
                      Stayed 2 nights in September 2016

                      Tourist”

                      The room needed sprucing up. Telephones are down

                      Reviewed September 28, 2016

                      See room deals

                      Dear guest, Greetings for the day, Thanks a lot for your valuable stay with us we appreciate your valuable review, it will reach many travellers and this will make them to book with confident with us. Hope to get back you in our hotel again in your next visit to this destination, Have a nice day. Regards Management

                      Responded August 20, 2018
                      Hotel Mass
                      3.2
                      Dhananjay from India
                      Family with young children
                      Stayed 2 nights in September 2017

                      Acceptable”

                      Absolute bizarre hotel. No etiquette of the hotel staff. tool 45 min for check-in. rooms were stinking. Electrical fittings. Restaurent ambienece is aweful. No service. if you ask for attending for any problem it will be days for the hotel. I am not biased in my review but I had many travellers who were staying in this hotel for these two days had the similar experience.

                      Reviewed October 03, 2017

                      See room deals

                      Dear guest, Greetings for the day, thanks a lot for your valuable stay with us, Please apology for the inconvinice case if any happened to you during your stay with our hotel, We assure and take your valuable points and we will rectify that issues and ensure you that will not happen your next day Hope to get back to you here in your next visit too. Thanks again Regards Management

                      Responded August 20, 2018
                      Hotel Mass
                      2.0
                      mohamed from India
                      Couple
                      Stayed 1 night in March 2019

                      Acceptable”

                      THE WORST HOTEL I WAS RECOMMENDED BY AGODA. NO AIRCONDITIONER IN ROOMS, NO TAPS WORKING IN BATHROOM NO FLUSH SYSTEM WORKING PROPERLY IN TOILETS NO FAN IS WORKING PROPERLY LIFT IS VERY OLD AND VERY SLOW AND UNCONDITIONAL NO GOOD ROOM SERVICE NO HOSPITALITY BY STAFF, I WILL NEVER VISIT AGAIN TO HOTEL MASS IN MY LIFE AND WILL NOT RECOMMEND TO ANY ONE TO STAY IN THIS BLADY HOTEL.

                      Reviewed March 07, 2019

                      See room deals

                      Dear guest, Greetings for the day, Thanks a lot for your valuable stay with us, Please apology for the inconvenience case if any happened during your stay with our hotel, We assure and take your valuable points and we will rectify that issues and ensure you that will not happen your next visit Hope to get back to you here in your next visit too. Thanks again Regards Management

                      Responded March 13, 2019
                      Hotel Mass
                      4.4
                      sajith from India
                      Family with young children
                      Stayed 2 nights in September 2017

                      not satisfied ”

                      Hotel has 2 buildings and they gave the older builing which was not maintained for online booking. Arrived about 6pm and had to wait for 1 hr for staff to clean and give the room. Room rates were cheaper than what Agoda sold the same for.

                      Reviewed October 04, 2017

                      See room deals

                      Dear guest, Greetings for the day, thanks a lot for your valuable stay with us, Please apology for the inconvinice case if any happened to you during your stay with our hotel, We assure and take your valuable points and we will rectify that issues and ensure you that will not happen your next day Hope to get back to you here in your next visit too. Thanks again Regards Management

                      Responded August 20, 2018
                      Hotel Mass
                      3.6
                      Mullaivalavan from India
                      Family with young children
                      Stayed 1 night in August 2018

                      Very Worst Stay of my Life”

                      We booked 5 rooms. Except the room size, there is no good thing to say. 1) Rooms are full of cockroaches even inside the Refrigerator too 2) No hot water in bathrooms, after complaining they offered a Immersion type Water Heater which is not working. Most importantly when I checked whether the water is getting hot, I got heavy electric shock and some how saved my life as I touched the water with swift move 3) Toilets are very ugly 4) Very poor Air conditioning 5) TVs are not working 6) Telephones are not working, we need to go down to the reception every time for everything 7) We booked an extra bed which they offered only at 11:30pm 8) Sofas are broken 9) Pillows are very nasty including pillow covers 10) No lights in the corridor & stinking with Alcohol & Cigarette smell 11) Only 1 lift is working that is also very small & slow 12) Rooms were allotted to us only after waiting for 2+ hours 13) Very few items in breakfast. There are still more to complain, but space is not enough.

                      Reviewed August 09, 2018

                      See room deals

                      Dear guest, Greetings for the day, thanks a lot for your valuable stay with us, Please apology for the inconvinice case if any happened to you during your stay with our hotel, We assure and take your valuable points and we will rectify that issues and ensure you that will not happen your next day Hope to get back to you here in your next visit too. Thanks again Regards Management

                      Responded August 20, 2018
                      Hotel Mass
                      6.4
                      Good
                      KRISHNAN from India
                      Solo traveler
                      Stayed 1 night in April 2019

                      No Ac Working Properly ”

                      I had booked Ac room but it was not working fine

                      Reviewed May 09, 2019

                      See room deals

                      Dear Guest, We really appreciate and thank you for having time and sharing your review Your suggestions regarding facilities, services, have been very useful in taking corrective measures to render better service and are grateful for your frank opinion and comments. We shall take corrective measures and assure you of a great experience the next time when you visit us. The entire team thanks you for staying with us and we look forward to welcoming you back. Warm Regards Management,

                      Responded May 20, 2019
                      Hotel Mass
                      5.6
                      Nitesh from India
                      Group
                      Stayed 1 night in January 2019

                      Seems like the hotel is going to shut down.”

                      They have reduced the staff and management is struggling. Rooms are ok not as shown in the picture.

                      Reviewed October 15, 2019

                      See room deals

                      3.2
                      DASAPRAKASH from India
                      Family with young children
                      Stayed 3 nights in June 2019

                      I'm booked hotel in air conditioning room they provide non AC room toltaly fad my hole family..”

                      Please agoda group make sure check the hotel present condition and booked accidentally.. very r very fad up and hotel crew not bother about guste..my family stay all my booking days with out AC..I'm not this hotel any my friend and relations..

                      Reviewed June 08, 2019

                      See room deals

                      Dear Guest, We really appreciate and thank you for having time and sharing your review Your suggestions regarding facilities, services, have been very useful in taking corrective measures to render better service and are grateful for your frank opinion and comments. We shall take corrective measures and assure you of a great experience the next time when you visit us. The entire team thanks you for staying with us and we look forward to welcoming you back. Warm Regards Management,

                      Responded June 10, 2019
                      Hotel Mass
                      4.8
                      Vengadaramanan from India
                      Family with young children
                      Stayed 2 nights in December 2017

                      Acceptable”

                      Lift was not working and I carried by child 4floors always. My room was not cleaned for the whole 2days. Morning breakfast was not good

                      Reviewed December 11, 2017

                      See room deals

                      Dear guest, Greetings for the day, thanks a lot for your valuable stay with us, Please apology for the inconvinice case if any happened to you during your stay with our hotel, We assure and take your valuable points and we will rectify that issues and ensure you that will not happen your next day Hope to get back to you here in your next visit too. Thanks again Regards Management

                      Responded August 20, 2018
                      Hotel Mass
                      2.4
                      HUTENDRA from India
                      Family with young children
                      Stayed 2 nights in December 2018

                      Worst hotel I ever stayed.”

                      Front desk receptionist are unprofessional .even prior booking they took half an hour to hand over the key.till that we waited at reception area even after long tired journy .rooms are foul smelling ,no bathroom kit ,water bottle & cockroaches roaming inside the room.old cable TV with regional channels only, bathroom was dirty . I have booked for 3 adult & one children with one extra bed .charges paid for that but after lot of follow up provided extra mattress only. Disappointed to book hotel from Agoda.

                      Reviewed December 29, 2018

                      See room deals

                      Dear guest, Greetings for the day, Thanks a lot for your valuable stay with us, Please apology for the inconvenience case if any happened during your stay with our hotel, We assure and take your valuable points and we will rectify that issues and ensure you that will not happen your next visit Hope to get back to you here in your next visit too. Thanks again Regards Management

                      Responded December 31, 2018
                      Hotel Mass
                      12
                      This is a popular property. Don't miss out!

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