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Exterior view, Hotel Niseko Alpen in Niseko
Japanese Western Style Room - Guestroom, Hotel Niseko Alpen in Niseko
a large building with a clock on the front of it, Hotel Niseko Alpen in Niseko
a young girl in a pink swimsuit in the pool, Hotel Niseko Alpen in Niseko
Swimming pool, Hotel Niseko Alpen in Niseko
a single tree in a field with a snow covered field, Hotel Niseko Alpen in Niseko
Hotel Niseko Alpen

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8.4

Excellent

312 reviews

312 reviews

Breakfast14
Housekeeping5
View1
See map
See map

9.5

Exceptional

Location rating score

Exceptional location
Parking
FREE
Nearby landmarks
Grand Hirafu Ace Pair Lift 1 110 m
Niseko Mountain Resort Grand Hirafu Ski Area 140 m
NAC Adventure Park 140 m
Welcome Center 240 m
Blo*Blo Gyoza Bar 240 m
Boot Solutions Niseko 340 m
Go Sno Ski School 370 m
Hirafu Holiday Pair 1 370 m
Go Snow 400 m
Ace Family Pair 410 m

Hotel Niseko Alpen

1-4-5-18, Niseko Hirafu,Kucchan-cho,Abuta-gun, Kutchan, Niseko, Japan, 044-0080 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Kutchan part of Niseko, this property puts you close to attractions and interesting dining options. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and indoor pool on-site.

Highlights

Front desk [24-hour]

Excellent breakfast

Free Wi-Fi in all rooms!

Sauna

Hot spring bath

Wellness

Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Eco & Adventure
Skiing
Workout and Leisure
Swimming pool [indoor]

Facilities

Car park

Free Wi-Fi in all rooms!

Front desk [24-hour]

Luggage storage

Contactless check-in/out

Swimming pool [indoor]

Sauna

Shops

This property is in high demand!

3 travelers have booked today.

Value for money8.0
Location rating9.5
Nearest airportOkadama Airport (OKD)
Distance to airport62.1 km

Rooms available at Hotel Niseko Alpen

Excellent
Room comfort & quality

8.3

Room
...
  • Room size: 94 m²/1012 ft²
  • Mountain view
  • 4 semi double beds
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Room
...
  • Room size: 58 m²/624 ft²
  • Mountain view
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Annupuri Suite Room
...
  • Room size: 94 m²/1012 ft²
  • Mountain view
  • 4 single beds
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Junior Suite with Mountain View
...
  • Room size: 57 m²/614 ft²
  • Mountain view
  • 2 single beds and 2 sofa be...
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Room Selected at Check-In
...
  • Room size: 20 m²/215 ft²
  • Shower and bathtub
  • 2 single beds
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Run of House for 1 Person - Non-Smoking
...
  • Room size: 22 m²/237 ft²
  • Non-smoking
  • 2 single beds and 1 futon
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Junior Suite with Mountain View
...
  • Room size: 57 m²/614 ft²
  • Mountain view
  • 2 double beds
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Room
...
  • Room size: 27 m²/291 ft²
  • Non-smoking
  • 3 single beds
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Twin Room
...
  • Room size: 23 m²/248 ft²
  • Shower and bathtub
  • 1 sofa bed and 2 single bed...
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Room
...
  • Room size: 23 m²/248 ft²
  • Mountain view
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Hotel Niseko Alpen?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hotel Niseko Alpen?

For those who wish to drive their own cars, Hotel Niseko Alpen has a car park right on site for maximum convenience. Parking is free for guests. If you're looking for an easy way to get around Niseko with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Hotel Niseko Alpen?

Wake up to a great buffet breakfast at Hotel Niseko Alpen. Adults can enjoy breakfast offered with an additional charge of 2700 JPY if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What is the smoking policy at Hotel Niseko Alpen?

Hotel Niseko Alpen does permit smoking in some areas and is not 100% smoke-free.

What is the closest train, metro, or bus station to Hotel Niseko Alpen?

Hirafu Train Station is the closest train, metro, or bus station, about 2.3 km away from Hotel Niseko Alpen.

What restaurants are nearby Hotel Niseko Alpen?

Hotel Niseko Alpen is located in Kutchan, famous for good restaurants such as Slalom Restaurant, Boyoso and Bang Bang.

What popular shopping places are close to Hotel Niseko Alpen?

Hotel Niseko Alpen is located in Kutchan area which features shopping places such as Boot Solutions Niseko.

What are popular attractions near Hotel Niseko Alpen?

Guests at Hotel Niseko Alpen can easily visit NAC Adventure Park, Ogawarashu Memorial Museum and Kutchan Natural History Museum located in the Kutchan area.

What popular natural sightseeing spots are close to Hotel Niseko Alpen?

Hotel Niseko Alpen is located in the Kutchan area, which is famous for natural sightseeing destinations such as Grand Hirafu Ace Pair Lift 1, Niseko Mountain Resort Grand Hirafu Ski Area and Go Sno Ski School.

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Explore the neighborhood

What people love about Hotel Niseko Alpen

  • 9.6

    Exceptional
    Cleanliness

    "The breakfast is good, the room is clean, and the private locker is fantastic."

    Michael

    |

    December 24, 2022

  • 10

    Exceptional
    Cleanliness

    "the hotel very clean."

    Lusy

    |

    January 30, 2019

  • 8.4

    Excellent
    Location

    "Absolutely fabulous location."

    Chi

    |

    January 15, 2023

Property ranking|Compared to 329 Niseko properties
See all rankings
Location score
9.5/10
Room comfort score
8.3/10
Service score
8.7/10
Couples review score
8.8/10
Better than
98
%
of Niseko properties
Better than
91
%
of Niseko properties
Better than
85
%
of Niseko properties
Better than
85
%
of Niseko properties
Overall rating:

8.6

Excellent
199 reviews
Cleanliness
8.7
Facilities
8.6
Location
9.5
Read all reviews >
More about Hotel Niseko Alpen

More about Hotel Niseko Alpen

Hotel Niseko Alpen

Every effort is made to make guests feel comfortable by providing the best in services and amenities. Keep up with all your communications easily with the hotel's free Wi-Fi. Taxi services provided by Hotel Niseko Alpen makes it easy to plan your day trips, sightseeing, and more around Niseko. Guests can enjoy free parking right at the hotel.
Front desk services including luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the hotel's ticket service and tours. Packing light is possible at Hotel Niseko Alpen thanks to the hotel's laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like daily housekeeping let you get the most out of your room time.
Forgot to pack something? All your last-minute needs can be fulfilled by the convenience stores, saving you time and hassle. Smoking is allowed only in the designated smoking areas provided by hotel.
Designed for comfort, all guestrooms offer a range of amenities to ensure a restful night. For your comfort, some rooms at the hotel are equipped with blackout curtains and air conditioning. Some rooms at Hotel Niseko Alpen even come with extra design features such as a separate living room. In-room entertainment amenities are available in some rooms and include television and cable TV.
In some select rooms, you can find a refrigerator and a coffee or tea maker at your disposal. Hotel Niseko Alpen also provides a hair dryer, toiletries and towels in bathrooms for select rooms.


Dining and things to do

Every day at Hotel Niseko Alpen begins with a delicious in-house breakfast. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's karaoke rooms. Hotel Niseko Alpen has vending machines for 24-hour available light snacks and/or drinks.
Hotel Niseko Alpen offers an excellent variety of recreational facilities. Indulge in winter's best and hit the slopes every day, made easier with ski slopes right on-site. End your days in total relaxation with a visit to the massage and sauna. Spend some time relaxing at the hotel's pool.
Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops available right on-site.


Reasons to stay here

Find some of the city's best deals here with rooms 97% cheaper than other options.
Find some excellent dining options here, where past guests have rated onsite or nearby dining better than 92% of the city's other accommodations.
Ranking higher than 98% of the city's accommodations options, this is a great choice for location.

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Amenities and facilities

Excellent
Facilities

8.6

Most talked about facilities

Breakfast

12 mentions

Swimming Pool

2 mentions

Housekeeping

2 mentions

Internet

1 mention

Languages spoken
  • English
  • Japanese
Internet access
  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Karaoke
  • Massage
  • Sauna
  • Skiing
  • Swimming pool [indoor]
  • Ticket services
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Daily disinfection in all rooms
  • Face coverings on staff
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Restaurants
  • Vending machine
Swimming & soaking
  • Hot spring bath
Services and conveniences
  • Contactless check-in/out
  • Convenience store
  • Daily housekeeping
  • Elevator
  • Facilities for disabled guests
  • Heating in public area
  • Invoice provided
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Shops
  • Smoking area
For the kids
  • Family room
  • Kids meal
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • CCTV outside property
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
Getting around
  • Car park [free of charge]
  • Car park [on-site]
  • Taxi service

Food and dining

Breakfast options
  • American
  • Asian

Location

1-4-5-18, Niseko Hirafu,Kucchan-cho,Abuta-gun, Kutchan, Niseko, Japan, 044-0080
Exceptional
Location

9.5

Airports
  • Okadama Airport (OKD)
    62.1 km
  • New Chitose Airport (CTS)
    81.2 km
Public transportation
  • Hirafu Train Station
    2.3 km
  • Niseko Annupuri Gondola
    4.5 km
Hospital or clinic
  • Niseko Physio
    550 m
Convenience store
  • On-site
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until11:00
Extras
  • Breakfast charge (unless included in room price)2700 JPY
The property
  • Number of floors4
  • Number of rooms 129
  • Year property opened1965
  • Most recent renovation2004

Reviews of Hotel Niseko Alpen from real guests

Provided by verified guests of Agoda
8.6
/
10
Cleanliness8.7
Facilities8.6
Location9.5
Room comfort and quality8.3
Service8.7
Value for money8.0
High score for Niseko
Rating
9+ Exceptional (38)
8-9 Excellent (29)
7-8 Very Good (19)
6-7 Good (4)
<6 Below Expectation (6)
Time of the year
Mar - May (16)
Jun - Aug (0)
Sep - Nov (7)
Dec - Feb (73)
All guests (199)
All room types
All languages

Show reviews that mention 

Showing 96 verified guest comments
12345
10.0
Exceptional
chia from Singapore
Family with young children
Standard Twin Room Nonsmoking
Stayed 5 nights in December 2018

Best choice in Hirafu”

Fantastic location just steps from Ace pair lift/lift pass counter. Complimentary ski lockers to stow equipment, and glove/boot driers in the cloakroom. Great breakfast. Good value lunches for that quick meal in between ski sessions. Ground floor cafe sells items from Milk Kobo, including the dreamy cheesecakes and drinking yogurt: saved us the bus trip! Restaurants were downhill from hotel, but not more than 10min walk away. And walking uphill after a big meal was good for digestion! Staff: adequate English, very obliging and helpful. To encourage green choices, 500Y voucher given to spend at the gift shop for every day we forgo housekeeping. Good sized rooms, but bed and pillows a bit hard. Onsen with outdoor section (roofed) overlooking the ski slope. Can get crowded 1-9pm when open to paying public. Value for money. Happy! Would stay again!!

Reviewed January 01, 2019

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10.0
Exceptional
YenTing from Taiwan
Group
Standard Twin Room Nonsmoking
Stayed 4 nights in January 2019

Perfect place at hirafu”

30secs walk to the lift and base, decent indoor/outdoor onsen, clean room, great japanese style breakfast, karaoke room for friends having fun, store with variety food and drinks/alcohol in the hotel, what more you can ask for a ski resort in niseko.

Reviewed January 31, 2019

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9.6
Exceptional
Cynthia from Australia
Family with young children
Junior Suite with Mountain View
Stayed 1 night in January 2019

Pleasantly surprised ”

Excellent. Can’t fault location, cleanliness & staff. Buffet breakfast included wide selection & plentiful. Onsen was clean & well maintained. Daily housekeeping efficient. Rooms were generously spacious with complimentary soaps/shampoos. Ski in & out. Couldn’t fault location.

Reviewed January 18, 2019

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10.0
Exceptional
Lusy from Indonesia
Family with young children
Standard Twin Room Nonsmoking
Stayed 1 night in December 2018

Love place...good onsen”

Very close to ski..and the hotel very clean...

Reviewed January 31, 2019

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9.6
Exceptional
Nur from Singapore
Group
Standard Twin Room Nonsmoking
Stayed 4 nights in March 2018

Amazing stay”

Location wise - really one of the best. You can literally ski/snowboard right up to the doorstep. Breakfast view of people skiing/snowboarding. Super amazing. Breakfast - Amazing. So many variety of Japanese dishes, one of the most memorable breakfasts I've had. Onsen was also great, option of both outdoors and indoors, not crowded.

Reviewed January 01, 2019

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9.2
Exceptional
Nicz from Philippines
Group
Twin Room
Stayed 2 nights in January 2020

Best place to ski in and out ”

Literally just beside the Grand Hirafu Base and Lift. You can ski in and out of it. There are also lockers available for use and onsen (available to non guest for a fee). Guests also can enjoy perks like 10% off on gear rental. Place is a bit old, though, but well maintained.

Reviewed February 01, 2020

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9.2
Exceptional
Christopher from Singapore
Family with young children
Stayed 3 nights in January 2020

Excellent location and good service!”

Excellent ski-in-ski-out location, near to the ski school, hirafu welcome centre where the airport buses stop, good Japanese Sushi restaurant, heated indoor Swimming pool and onsen. What more can we ask for. Highly recommended.

Reviewed January 28, 2020

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9.6
Exceptional
EE from Malaysia
Couple
Standard Twin Room Nonsmoking
Stayed 1 night in January 2019

Overall is Good”

Room is spacious, breakfast is good.

Reviewed January 08, 2019

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9.2
Exceptional
Michael from Singapore
Solo traveler
Room Selected at Check-In
Stayed 3 nights in March 2020

Exceptional”

Excellent location and well appointed rooms. Breakfast buffet spread is amazing.

Reviewed March 11, 2020

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8.4
Excellent
Brittany from Japan
Couple
Standard Twin Room Nonsmoking
Stayed 4 nights in December 2020

Hotel Niseko Alpen Review - Skiing Trip”

Great location! Right by the slopes, and the chairlifts, for skiing.

Reviewed January 03, 2021

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7.6
Very good
Hans from Philippines
Family with teens
Quadruple Room with Tatami Area and Extra Futon [BI]
Stayed 5 nights in February 2020

Hotel with excellent location but room for improvements ”

Niseko Alpen hotel is located very near the lifts. It provided reasonable service, good storage space for ski equipment, great onsen and excellent breakfast during our stay 5 nights stay. However, hotel facilities are getting a bit old: one example of this are the beds that are not particularly comfortable and the hard pillows. The two hotel restaurants and the cafe close too early at 9 pm. If some hotel improvements take place, value for money would increase manifold.

Reviewed February 26, 2020

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7.6
Very good
CAI from Singapore
Couple
Stayed 2 nights in December 2018

Building was a little too old”

Location is awesome (just right beside the Welcome Centre and skiing area), staffs were helpful too. The room was a little old though but it's clean. They have free onsen for you to use too so it's good. Breakfast buffet has a huge selection too.

Reviewed January 06, 2019

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10.0
Exceptional
John from United States
Group
Run of House for 1 Person - Non-Smoking
Stayed 5 nights in January 2018

FANTASTIC HOTEL”

Ski in and ski out. Huge pool and hot tub area. Saunas. Massage parlor. You have access to your own ski locker and the mountain offers night skiing. You name it this place has it. Located in Hirafu where all the night life is. It is across street from Welcome Center where the buses drop you off. Great value. Highly recommended. Would definitely stay here again when visiting Niseko. If you don’t want to be stuck at your hotel at night and having to resort to taking the bus into town, stay in Hirafu. For example, the travel agent tried to get us to stay at the Hilton. While it is a pretty hotel, there is literally nothing else around it. So at night when you get back you are stuck at the hotel unless you want to do a 20 minute bus ride each way to town. The Hotel Alpen exceeded expectations.

Reviewed January 15, 2018

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7.6
Very good
chuilee from Australia
Family with teens
Standard Twin Room Nonsmoking
Stayed 4 nights in January 2016

Skiers, beware! ”

Emergency services and response times for skiing accidents in Niseko/Hirafu was poor compared to other ski resorts I have been. Medical team took 15 mins to reach me while I froze and only because a family member went in search for help. No surveillance for skiers in trouble even in broad daylight. To be fair the hotel provided excellent support in FOC rides to and from the nearest hospital in Kutchan which is like 40 mins away in the icy conditions.Did not feel that Niseko had the best medical support in skiing emergencies. The hospital was rather well patronised by tourist skiers who had accidents. Hotel was fine, staff spoke English well enough, rooms rather small bathrooms even smaller and for the the price I paid, would have booked a 2 room apartment at the Vale. My advice for ski holidays is to check what the medical response and support is like at the ski resort, could save you some grief.

Reviewed April 06, 2016

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9.0
Exceptional
Dilokchai from Thailand
Couple
Standard Twin Room Nonsmoking
Stayed 3 nights in December 2015

very convenient locatiob. Very close to ski lift. ”

staff hospitality, hotel location, onsen

I love Niseko and definitely will go back to stay at Niseko Alpen hotel

Reviewed January 02, 2016

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8.8
Excellent
MEI from Hong Kong SAR, China
Family with teens
Japanese Western Style Room
Stayed 5 nights in December 2016

location, breakfast n ski storage”

pros: location great breakfast well designed ski lockers and spacious ski storage the sushi restaurant cons: lack of english speaking front desk staff breakfast only served from 7-9 which is not good for the late risers / stormy day i wanna make a complaint to Agoda here. When I booked my room, I specified 2 rooms for 4 ppl. But when I confirmed the booking, it stated 2 rooms for 6 ppl even I cancelled it and rebooked again. I sent a msg to ask Agoda if the rate would be cheaper for 4 ppl, I received no answer from them. I was hoping the hotel could rectify it on arrival but the hotel said it was the deal between Agoda and me and they could not refund the extra breakfast coupons to us. So 10 breakfast coupons were wasted which cost 23,000 yens. We know that in Japan the number of ppl stay in a room affects the room rate. For this, we are not happy about Agoda in this case.

Reviewed January 15, 2017

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8.0
Excellent
Shirley from Hong Kong SAR, China
Family with young children
Stayed 4 nights in December 2018

Dependable hotel”

We have stayed at the Alpen a few times and it never disappoints - good breakfast selection, useful shop with a wide variety of ski goods and convenience food for last minute purchases, comfortable onsen, massage service on sight, very professional room cleaning service, not to mention the ski in ski out location. Excellent for families for young kids - pricing is a bit steep but we will likely choose it again.

Reviewed December 25, 2018

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8.8
Excellent
Dirk from Germany
Couple
Standard Twin Room Nonsmoking
Stayed 5 nights in December 2017

Right at the ski lifts - perfect location for skiing holiday”

Expensive (as everywhere else in Niseko) but great facilities and super-convenient with cloak/locker room practically next to the ski lift up Hirafu slopes. Great onsen too!

Reviewed January 05, 2018

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7.6
Very good
michael from Indonesia
Family with young children
Run of House for 1 Person - Non-Smoking
Stayed 1 night in December 2017

Very good”

this hotel DOES NOT have a shuttle from Kutchan JR Station so we were a little bit disappointed because we saw the less exoensive hotels do have their own shuttle waiting in front of the station. also, for using the Ozen, you will be charged for the tax fee (300 Yen), should it be included with the room rates?

Reviewed January 03, 2018

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9.0
Exceptional
Dorothea from Germany
Family with teens
Japanese Western Style Room
Stayed 7 nights in January 2016

Great location for skiing”

the onsen in the hotel, ski in ski out location, breakfast buffet

it is a very good Hotel for skiing. The Hotel itself is a Little run down. Not all Restaurants were operating - it is sad that they did not use the beautiful rooms e.g. as guest Meeting Areas, they were just stacked with old furniture and thus looked a little trashy. But else we can recommend the Hotel to especially families.

Reviewed January 13, 2016

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