Hotel Royal Palm Lodge
Hotel Royal Palm Lodge
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"Location is good, price is good for budget travellers."

Swee H.

|

April 4, 2018

Standard Double Room - Bed Hotel Royal Palm Lodge
Standard Double Room - Bed
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Interior view Hotel Royal Palm Lodge
Interior view
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Exterior view Hotel Royal Palm Lodge
Exterior view
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Reception Hotel Royal Palm Lodge
Reception
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See map Hotel Royal Palm Lodge
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Excellent
Location
8.4
See all 36 photos Hotel Royal Palm Lodge
See all 36 photos
Removed from saved list
Value for money6.9
Location rating8.4
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport18.1 km
  • 210 meters to public transportation

  • Located in heart of Kuala Lumpur

  • Free Wi-Fi in all rooms!

  • Air conditioning

Room choices
This property is in high demand!Last booked 5 hours ago
Standard Double Room
Standard Double Room
...
  • Room size: 11 m²/118 ft²
  • Non-smoking
  • 1 double bed
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1 Person in Dormitory - Male Only
1 Person in Dormitory - Male Only
...
  • Room size: 11 m²/118 ft²
  • Balcony/terrace
  • 1 bunk bed
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Deluxe Double Room
Deluxe Double Room
...
  • Room size: 11 m²/118 ft²
  • Non-smoking
  • 1 queen bed
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1 Person in Dormitory - Female Only
1 Person in Dormitory - Female Only
...
  • Room size: 11 m²/118 ft²
  • Non-smoking
  • 1 bunk bed
Enter dates to see prices
1 Person in Dormitory - Mixed
1 Person in Dormitory - Mixed
...
  • Room size: 11 m²/118 ft²
  • Balcony/terrace
  • 1 bunk bed
Enter dates to see prices
Bed in 8-Bed Mixed Dormitory Room
Bed in 8-Bed Mixed Dormitory Room
...
  • Room size: 11 m²/118 ft²
  • Shower
  • 1 bunk bed
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Single Bed in Female Dormitory Room
Single Bed in Female Dormitory Room
...
  • Room size: 11 m²/118 ft²
  • Shower
  • 1 bunk bed
Enter dates to see prices
Single Bed in Male Dormitory Room
Single Bed in Male Dormitory Room
...
  • Room size: 11 m²/118 ft²
  • Shower
  • 1 bunk bed
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Standard Family Room
Standard Family Room
...
  • Room size: 13 m²/140 ft²
  • Non-smoking
  • 1 single bed and 1 double b...
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Single Room
Single Room
...
  • Room size: 8 m²/86 ft²
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What people love about the property

  • "Location is perfect in downtown ."

    JAVED

    |

    October 25, 2017

  • "Nice staff n value for money"

    AMY

    |

    September 26, 2017

  • "Good location."

    Michael

    |

    July 25, 2017

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More about Hotel Royal Palm Lodge

More about Hotel Royal Palm Lodge

"Nice location..."

bill

|

November 27, 2017

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

American cuisine
American cuisine
O'Coffee Club
20 m American
Fuel Shack Signature
120 m American, Fast food, Pizza
Outback Steakhouse
150 m American, Australian, European
Asian cuisine
Asian cuisine
BB Hailam Chicken Rice
40 m Asian, Malaysian
Express Teppanyaki
40 m Asian, Japanese
Instant Restaurant
60 m Asian, Chinese, Healthy
Chinese cuisine
Chinese cuisine
Hiding Mun Restaurant
80 m Chinese
Madras Lane Curry Laksa
90 m Chinese
Yan's Restaurant
100 m Chinese

What they offer

"Staff excellent and friendly"

laurie

|

December 4, 2017

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

Real reviews from real guests

Agoda Reviews (473)Booking.com Reviews (441)
Cleanliness6.0
Facilities5.6
Location8.4
Room comfort and quality5.8
Service6.3
Value for money6.9
Provided by verified guests of Agoda
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All guests (473)
All room types
Showing 318 verified guest comments
12345
4.8
ct from Brunei Darussalam
Group
Standard Double Room
Stayed 2 nights in November 2018
Acceptable”
This is out second time when webarrived they say the hotel full house.. no room for us..??? Even we have booking with agodan pay already, they didnt even reserved room for us.. very disapointed. They want us to stay at their another hotel which is we didnt want another location.. the staff very rude.. i force them to give us a room.. lastly i take a dome..
Reviewed November 14, 2018
2.0
jayffry from Malaysia
Couple
Standard Double Room
Stayed 1 night in November 2018
Disappointed”
Its really hard to find the place, only one staff working during check in, no towels (we requested but only provided 1 pc, coz staff said it was on laundry, it was only given on the 2nd request), need to request for remote controls for TV and AC and the make the stay more worsts, we do find bed bugs on bed when we check out. Gruesome...😡
Reviewed November 09, 2018
3.2
bella from Indonesia
Solo traveler
1 Person in Dormitory - Female Only
Stayed 2 nights in November 2018
Acceptable”
This is not recommend hostel, there is no wifi even the status stated wifi is available and free of charge,
Reviewed November 07, 2018
2.0
Vann from Philippines
Solo traveler
1 Person in Dormitory - Male Only
Stayed 5 nights in August 2018
Awful!”
The room is awful. Everything is undesirable!
Reviewed November 03, 2018
6.8
Good
Cornel from Indonesia
Business traveler
Standard Double Room
Stayed 2 nights in October 2018
Great location”
BB Plaza is closed (construction), mrt is there already yet no more shops is around that area. Location is for Alor mostly & maybe Lowyat that can go through Sungei Wang, berjaya times square. Walking distance too to pavilion, lot10 & fahrenheit. Room not much expectation except just for bed & bathroom temporary. If you seldom at room, this property might be good choice for you. Currency rate is high now. So, not much fun going to KL anymore these days. Hope everything will be better. Cheers. Thanks agoda!
Reviewed October 31, 2018
6.0
LE from Vietnam
Solo traveler
1 Person in Dormitory - Male Only
Stayed 2 nights in September 2018
Cheap price but not clean”
Cheap price but not clean, Staff is nos friendly. The restroom is dirty The room was so hot during the time the air_conditioning off
Reviewed October 25, 2018
2.8
Danyele from United Kingdom
Solo traveler
Standard Double Room
Stayed 1 night in October 2018
Filthy, bed-bug-ridden HELLHOLE”
On arrival, bed sheets were dirty with hair strands and pillows had ear wax stains. Woke up with large, itchy bug bites. Could hear the neighbour snoring through the wall. The doorbell echoes throughout the hotel at night as people come and go. The walls in the room were splattered with sticky, dried liquid. If you're ok with all that, the location is convenient. In summary, in 6 years,
Reviewed October 24, 2018
2.0
Hossam from Egypt
Solo traveler
1 Person in Dormitory - Female Only
Stayed 2 nights in October 2018
Acceptable”
So dirty place and I didn’t stay over there and I try to contact your customer service to got my money back but I clodint find anyone thanks and it’s bad experience
Reviewed October 21, 2018
2.0
Gohar from Pakistan
Solo traveler
1 Person in Dormitory - Female Only
Stayed 1 night in October 2018
Some Stupids work there”
Redpect: 0% Dorm: Dirtiest Luggage Protection: no lockers When asked: worst dealing Staff: bad bad bad Recommendationl: Never waste you money.
Reviewed October 21, 2018
6.8
Good
Jean from New Zealand
Solo traveler
Standard Double Room
Stayed 1 night in October 2018
Affordable stay but not so good customer service”
I got a great deal on the bookings i made for my friend, affordable prices, however, having security deposit (for damages etc) upon checking-in is NOT convenient as this should be done during check-out if they wish to charge the guests for any damages occurred. Outdated payment methods as they dont accept credit card and bank transfer payments. Not good system for an accommodation located in a city centre. A lady staff who assisted me over the phone wasn’t sounded welcoming at all and poor customer service and interaction. Quite not convinced to recommend to others.
Reviewed October 14, 2018
4.0
Hasman from Malaysia
Group
1 Person in Dormitory - Mixed
Stayed 4 nights in October 2018
Acceptable”
So smelly
Reviewed October 12, 2018
10.0
Exceptional
Jemuel from Malaysia
Solo traveler
1 Person in Dormitory - Male Only
Stayed 6 nights in September 2018
Exceptional”
Great location. Good price.. clean room. Frendly staff. The indian receptionist when first time you meet she looks like rude the way she talk but shes frendly. The housekeeping dont like the traveller putting rubbish inside the room.
Reviewed October 06, 2018
Dear Jemuel, Thank you for styaing at Royal Palm! We are happy to get a perfect rating for your stay with us! Please be assured that customer's satisfaction is our priority, therefor we keep our cleanliness standard high to create comfortable environment for all of our guest. We look forward to welcome you back. Best regards, Bella
Responded October 09, 2018
Hotel Royal Palm Lodge
5.6
Cheng from Malaysia
Solo traveler
1 Person in Dormitory - Male Only
Stayed 1 night in October 2018
Beside MRT ,covn.for travelling”
Blanket.bedsheet,pillow case not clean,no water heater for shower.
Reviewed October 06, 2018
Dear Cheng, Thank you for the review. We are happy to accomodate you in a place that you found strategic. We are very sorry to know that you did not get our usual cleanliness standard. We will work harder to ensure our guest could feel comfortable staying with us. We hope to welcome you back! Best regards, Bella - Royal Palm Lodge
Responded October 09, 2018
Hotel Royal Palm Lodge
2.8
LEEVERD from Malaysia
Solo traveler
Standard Double Room
Stayed 1 night in August 2018
Terrible Stay”
I have stayed in almost every part of KL. Both cheapest and expensive, but this hotel dont deserve a title 'hotel' at all. Room is small and dirty. No air circulation. Aircond warm. Blanket dirty and itchy. I checked in afternoon and checkout in the night. Find another place to stay. The worst experience i had in a long time.
Reviewed September 28, 2018
Dear Leeverd, Thank you for sharing your experience to us. We regret to hear that you did not enjoy your stay with us! We will work harder to improve our guest's experience at Royal Palm. We hope to see you again and provide you with better stay. Best regards, Bella
Responded October 09, 2018
Hotel Royal Palm Lodge
10.0
Exceptional
Muhammad from Malaysia
Solo traveler
1 Person in Dormitory - Mixed
Stayed 1 night in September 2018
Exceptional”
good services i love to stay here im long customer here every year i wil be at royalpalm good staff as special girl in recepetion nice..room n bed very clean..
Reviewed September 22, 2018
Dear Muhammad, Thank you for the perfect rating! We are very happy to know that you had a great stay at Royal Palm Lodge, especially with the service provided. We take customer's feedback very seriously for our improvement! We look forward to see you again. Bes tregards, Bella
Responded October 09, 2018
Hotel Royal Palm Lodge
10.0
Exceptional
Muhammad from Malaysia
Solo traveler
1 Person in Dormitory - Mixed
Stayed 1 night in September 2018
clean and cheap and in good location”
nice location and clean
Reviewed September 19, 2018
Dear Muhammad Shaban, Thank you for the positive feedback! We are happy to accomodate you at Royal Palm and give us such a high rating! We look forward to welcome you back whenever you visit the city! Best regards, Bella
Responded October 09, 2018
Hotel Royal Palm Lodge
10.0
Exceptional
Muhammad from Malaysia
Solo traveler
1 Person in Dormitory - Mixed
Stayed 1 night in September 2018
great value of money and clean ”
the place was clean , the staff friendly specially the indian girl and the location is very strategic. it locates in the heart of kuala lumpur and bukit bintang highy recommended
Reviewed September 19, 2018
Dear Muhammad, Thank you for the perfect score! We are more than delighted to know that you had a pleasant stay with us, especially with the location and service provided. We look forward to see you again! Best regards, Bella
Responded October 09, 2018
Hotel Royal Palm Lodge
2.0
Artur from Romania
Couple
Standard Double Room
Stayed 5 nights in September 2018
EVERYTHING DAMAGED! BEDBUGS AND SUPER RUDE STAFF!”
I NEVER SAW SOMETHING AS BAD AS THIS. EVERYTHING IS DAMAGED, FROM THE TOILET, SHOWER, OVERUSED BEDSHEETS WITH WHOLES, DAMAGED WALLS, DIRTY AND DUSTY AIRCON, DIRTY BLANKET, A LOT OF NOISE!!! AAAAAAND A LOOOOOOT OF BEEEDBUGSSS IN THE MATRESS, IN THE BED, ON THE FLOOR.. FOOD HIDDEN BEHIND THE BED AAAAND SUPER RUDEE STAFF!!!!!! I M TALKING ABOUT THE FILIPINO WOMAN WHO WAS THE HEAD OF THE STAFF (THE REST OF THE STAFF WERE COOL ESPECIALLY THE DUDE FROM AFRICA. DOOOO NOOOOOT BOOK THIS HOTEL! IS THE WORST NIGHTMARE!!! RESPECT TO AGODA WHO REFUNDED ME!
Reviewed September 09, 2018
Dear Artur, Thank you for reaching out to us. We appreciate you taking the time to review your stay at Royal Palm. Please accept our sincere apology for the inconveniences occurred during your stay that made your stay unpleasant. We can assure you that your feedback has been well noted and shared to the respective team for improvement. We will work harder to improve our guest's experience! We hope there is another chance to welcome you back and provide you with better stay. Best regards, Bella
Responded October 09, 2018
Hotel Royal Palm Lodge
5.2
Wayne from United Kingdom
Solo traveler
Standard Double Room
Stayed 2 nights in August 2018
Above average”
It was disappointing! The door bell is a no no! I stayed for 3 nights and it was bing bing bing bing constantly through the night. You cannot have a door bell beside guest bedrooms - very annoying! No cockroaches this time. It’s a little noisy but the staff are friendly. Aircon good but the WiFi was weak!
Reviewed September 08, 2018
Dear Wayne, Thank you for the feedback. We are very sorry for the inconveniences occurred during the stay, especially regarding the door bell. We have raised this concern to our higher management to be improved. We hope to see you again! Best regards, Bella
Responded October 09, 2018
Hotel Royal Palm Lodge
5.6
Francis from United Kingdom
Solo traveler
Deluxe Double Room
Stayed 6 nights in December 2017
Great location”
This place is difficult too locate,however prime position communicates brill. Station too monorail 5min walk shops bars. European fast food outlets that you will know close by.night market directly accroo road. Also couple of good bars just through market watch sport bar food ect. Love location hotel cheap but basic. Watch for add ons? Had me over for local tax which i understood to have already included. Can't BeLeave how easy public transport,&cheap. There is 6 free buses all colour coded take you all over the city! Yet tourist pay $54 for hop on open top bus? All in all love this location would stop here again cheap & cheerfully describes. Television on the wall is a ornament,so DON'T even try!😎🎐
Reviewed September 07, 2018
Dear Francis, Thank you for sharing your experience to us. We are surprised to know that you found the location of the property hard to locate, as we have received many feedback about the location being strategic. However, in the future, plese do not hesitate to contact us whenever you have issue like this and we will be happy to direct you to the property. On the other hand, thank you for staying with us. We look forward to see you again. Best regards, Bella
Responded October 09, 2018
Hotel Royal Palm Lodge
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