Hotel Shangri-La

Hotel Shangri-La

1301 Ocean Avenue, Santa Monica, Los Angeles (CA), United States, 90401
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Shangrila Room Hotel Shangri-La
Shangrila Room
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    Lobby Hotel Shangri-La
    Interior view Hotel Shangri-La
    Interior view Hotel Shangri-La
    Deluxe Ocean View King Room Hotel Shangri-La
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    Exterior view Hotel Shangri-La

    Guest reviews

    7.9
    Very good
    /10
    (167 reviews)See what guests said
    8.4
    Excellent

    "Great location."

    Andrew

    -

    November 4, 2016

    8.6
    Excellent room comfort and quality

    Property highlights

    • 190 meters to the beach

    • Located in heart of Los Angeles (CA)

    • Free Wi-Fi in all rooms!

    • Hot tub

    Exceptional
    Location
    9.2
    See map
    Exceptional location - 190 meters to the beach
    Popular neighborhood
    Nearby
    Popular
  • Fidelity Arts220 m
  • Bryan Kest Power Yoga220 m
  • Bronson Fine Arts230 m
  • Daniel Rolnik Gallery310 m
  • Santa Monica Beach340 m
  • Urban Outfitters360 m
  • Jurassic390 m
  • Adamm's Stained Glass & Art Glass Gallery450 m
  • Santa Monica Place460 m
  • BBC Vintage Clothing570 m
  • Value for money6.8
    Location rating9.2
    Nearest airportLos Angeles International Airport (LAX)
    Distance to airport12.0 km
    Select your room
    8.6
    Excellent
    Room comfort & quality
    Two-Bedroom Suite with Ocean View
    Two-Bedroom Suite with Ocean View
    ...
    • Room size: 111 m²/1195 ft²
    • Ocean view
    • 1 king bed & 1 king bed & 1...
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    One-Bedroom Suite with Kitchen
    One-Bedroom Suite with Kitchen
    ...
    • Room size: 56 m²/603 ft²
    • Partial ocean view
    • 1 king bed and 1 sofa bed
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    Terrace Suite
    Terrace Suite
    ...
    • Room size: 67 m²/721 ft²
    • Partial ocean view
    • 1 king bed & 1 sofa bed
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    One Bedroom Suite
    One Bedroom Suite
    ...
    • Room size: 56 m²/603 ft²
    • Partial ocean view
    • 1 king bed or 1 sofa bed
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    Deluxe Ocean View King Room
    Deluxe Ocean View King Room
    ...
    • Room size: 28 m²/301 ft²
    • Ocean view
    • 1 king bed
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    Shangrila Room
    Shangrila Room
    ...
    • Room size: 27 m²/291 ft²
    • City view
    • 1 king bed
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    DOUBLE DELUXE KING BED - ROOM ONLY
    DOUBLE DELUXE KING BED - ROOM ONLY
    ...
    • Bathtub
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    1 Bdrm w/ Kitchen Partial Ocean Excl. Amenity Fee Double
    1 Bdrm w/ Kitchen Partial Ocean Excl. Amenity Fee Double
    ...
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      SUITE ONE BEDROOM PARTIL OCEAN VIEW
      SUITE ONE BEDROOM PARTIL OCEAN VIEW
      ...
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        Partial Ocean View  1 Bedroom Suite Resort Fee Inclusive
        Partial Ocean View 1 Bedroom Suite Resort Fee Inclusive
        ...
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          More about Hotel Shangri-La

          More about Hotel Shangri-La

          An overview

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          What they offer

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          Nearest essentials

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          What to eat nearby

          American cuisine
          American cuisine
          Venice Ale House
          2.9 km American, Bar, Pub
          Candle Cafe & Grill
          2.9 km American, Bar, Cafe
          Firehouse
          2.9 km American, Cafe, Diner
          Mexican cuisine
          Mexican cuisine
          Baja Fresh
          2.8 km Mexican
          The Flyin' Jalapeno
          3.9 km Mexican
          Tortilla Grill
          4.1 km Mexican
          Asian cuisine
          Asian cuisine
          Restaurant Hama
          4.0 km Asian, Japanese, Sushi
          Shima
          4.2 km Asian, Healthy, Japanese
          Wabi-Sabi
          4.4 km Asian, Japanese, Sushi

          What's nearby

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          Property's guest policies

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          Some helpful facts

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          Real reviews from real guests

          Agoda Reviews (167)Booking.com Reviews (710)
          7.9
          /
          10
          Cleanliness8.2
          Facilities6.9
          Location9.2
          Room comfort and quality8.6
          Service8.2
          Value for money6.8
          Provided by verified guests of Agoda
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          All guests (167)
          All room types

          Show reviews that mention 

          Showing 111 verified guest comments
          12345
          8.4
          Excellent
          Erica from Australia
          Couple
          Shangrila Room
          Stayed 2 nights in September 2018
          Great location ”
          Not the standard of hotel we are accustomed to but it had everything we like. A gym, pool, roof top bar and room service. Food was nice, staff we’re nice and the pool area is lovely. Just wish the room was large enough to walk comfortably around the bed.
          Reviewed September 07, 2018
          8.0
          Excellent
          Ryan from United Kingdom
          Couple
          Shangrila Room
          Stayed 2 nights in September 2018
          First impressions good. Second not so good. ”
          Only stayed 2 nights and our welcome was excellent - mainly reception staff and Jean-paul (first impressions) it went down hill from there. Pool bar staff were unenthusiastic and the roof top bar staff were rude. As hotel guests it was disappointing that locals visiting for a quick view from the rooftop were offered table service yet we were ignored. That being said the security at the roof top were very friendly and helpful. In summary, a great location that wows with first impressions (including an amazing pool and roofttop bar. However, in a hotel guest services should be paramount. It was not. In terms of the room, ours was on the 3rd floor tucked in a corner. It was very small. We even had someone else’s old gym sock hidden inside the robe! It’s worth noting we booked via a deal on agoda - not sure if this knocked us down the Shangri-la’s pecking order! Worth a stay for the location if you can get a reasonable price and don’t mind average customer service.
          Reviewed September 15, 2018
          8.3
          Excellent
          Evelyn from Philippines
          Couple
          Stayed 2 nights in November 2014
          VEry Good Location”
          Accessible, very helpful staff, spacious
          At first, i expected the grand Shangrila Hotels type of structure, but it is not. A small hotel but clean and the location is perfect. The staff is great and very helpful. We were upgraded to the biggest room in the hotel with all the amenities of a serviced apartment. So, it was great, spacious and we had an awesome time.
          Reviewed December 28, 2014
          4.8
          Jeffrey from United States
          Family with young children
          One Bedroom Suite
          Stayed 2 nights in December 2018
          Freezing cold room, HVAC engineer couldn’t fix, ZERO compensation from front desk”
          We only stayed 2 nights. 2 main things that our reservations online didn’t tell us were: (1) There’s a $25 per day resort fee and (2) they charge $50 per day just to park your car. Our room the 1st night got down to about 58-60 degrees. One side of the room had functional heat so we made it blazing hot over there & kept the doors open so some of the heat would transfer. None of this was ideal because we had 3 small kids With us & once one of them is up, they in turn wake the others. The 2nd night wasn’t as bad only because it was warmer outside. Our room still got down to 62 degrees. We called the front desk both nights. The 2nd night, Eric the HVAC engineer (who was extremely genuine, polite, & nice) told us that he knew there was no way he could fix the unit that same night and he understood that we didn’t want to change the room so late at night with the kids being ready for bed. He said the office would certainly compensate us. Upon checkout, ZERO was done for us. Never again 4 us
          Reviewed December 09, 2018
          9.6
          Exceptional
          Harold from Canada
          Couple
          Shangrila Room
          Stayed 2 nights in July 2018
          Great Location! Helpful Staff! Small Rooms!”
          Would stay here again. Clean, safe, wonderful staff, right in the middle of everything Santa Monica. Only issue was that the room was very small. There were no luggage racks, or table, but small price to pay for the rest of greatness of this hotel.
          Reviewed July 19, 2018
          9.6
          Exceptional
          Phillip from Australia
          Couple
          Deluxe Ocean View King Room
          Stayed 2 nights in May 2018
          Safe and central”
          Stayed at the Shangri La for five nights, central to everything in LA. Great restaurants and shopping. Staff were great, especially Adrienne at the front desk. Pool was heated, and the food from the casual menu was exceptional.
          Reviewed June 03, 2018
          4.0
          Philippe from United Kingdom
          Business traveler
          Shangrila Room
          Stayed 1 night in April 2018
          Would not stay there again”
          First time for a long time that I was cold in a room! it was cold outside and barely warm enough inside. Room was overlooking traffic: noisy Lay out of the room is ill thought, making it difficult to move about the room and have a suitcase in it. Almost as bad as Parisian hotels. WiFi was not good enough I was charged a 25USD fee called "amenity fee", on top of the Agoda fee, which was not indicated at the time of booking. It looks like they make us pay twice for the soap and shower gel!!! LOL Service was nothing special, in fact amateurish. A complete rip-off of a hotel, with pretensions well above its abilities. Don't be fooled by the location: it is at the intersection of a boulevard and a big avenue: not really smart nor chic. I will not stay there again: too expensive for the quality.
          Reviewed April 29, 2018
          8.0
          Excellent
          Robert from United States
          Solo traveler
          Shangrila Room
          Stayed 1 night in December 2017
          Solid ”
          No problems
          Reviewed October 06, 2018
          3.2
          Jen from United Kingdom
          Couple
          Deluxe Ocean View King Room
          Stayed 4 nights in October 2018
          One of the worst hotels I’ve stayed at - terrible value for money”
          We booked the deluxe double ocean view and immediately disappointed with the room - really small/cramped, very very dated (cracked windows, chipped/battered furniture, the shower a mere dribble, air con didn’t work for more than 15 minutes..). Room was also single glazed so (together with the cracks down the window) made the room extremely noisy from the traffic below - complained immediately and staff did nothing until midday the next day when I was offered another room (lower to the road so noisier and barely any bigger). The general manager was very rude and when I tried to just cancel the booking (we were really unhappy with the hotel!l and wanted to move to any other hotel in Santa Monica!), she laughed and said it’s not refundable. The hotel is having a joke to offer rooms at this price for the quality of accomodation. They clearly acknowledged it themselves as a giant sign in the lobby apologising for the hotel saying it’s going under a makeover...!
          Reviewed October 19, 2018
          8.8
          Excellent
          Sumitro from Indonesia
          Group
          Shangrila Room
          Stayed 4 nights in January 2019
          Best view of Santa Monica beach”
          Old hotel but the view of the santa monica beach was great and the hotel just next (1 minute walking distance maybe less) to 3rd street promanade make it more great.
          Reviewed January 08, 2019
          8.8
          Excellent
          Sumitro from Indonesia
          Group
          One Bedroom Suite
          Stayed 2 nights in January 2019
          Best view of Santa Monica beach”
          Old Hotel but the view of santa monica beach is best and the hotel just next (1 minute walking maybe less) to the 3rd street promanade make the hotel location is great..
          Reviewed January 08, 2019
          9.2
          Exceptional
          Tony from United Kingdom
          Couple
          Shangrila Room
          Stayed 1 night in January 2019
          Very happy”
          Have used this hotel previously. As good as last time. Will use Shanghai-La again.
          Reviewed January 08, 2019
          9.6
          Exceptional
          Sally from New Zealand
          Couple
          Deluxe Ocean View King Room
          Stayed 8 nights in December 2018
          Exceptional”
          The friendly staff especially Adrienne the concierge and Chuck the hotel driver!! They made our stay such an event nothing was too much trouble!!!
          Reviewed December 19, 2018
          8.8
          Excellent
          Mariet from United States
          Solo traveler
          Deluxe Ocean View King Room
          Stayed 1 night in February 2017
          Needed 1 night visiting my daughter. ”
          Excellent staff and location. Building is older and room entrance is from outside like a motel but room was very clean and comfortable. I then stayed 3 nights at The Peninsula so not apples to apples.
          Reviewed February 07, 2017
          8.4
          Excellent
          Geri from New Zealand
          Solo traveler
          Deluxe Ocean View King Room
          Stayed 5 nights in November 2016
          Lovely few days”
          Had a great stay at Hotel Shangri-La. I was there for 5 nights and had a great room with a sea view - perfect to wake up to in the morning! The staff were lovely and very helpful. Pool area is lovely. Hotel Shangri-La is also in a fabulous location - right on Ocean Ave within easy walking distance of Santa Monicas shops and restraurants and the Pier. Great stay. Would recommmend.
          Reviewed November 21, 2016
          9.2
          Exceptional
          Sharon from Singapore
          Business traveler
          Shangrila Room
          Stayed 3 nights in November 2016
          Excellent Location”
          I booked a street view room yet could still see the ocean from the windows and was happy. Location is accessible to shops, restaurants and mall. Great service from staff I had met who were friendly and helpful throughout my stay.
          Reviewed November 19, 2016
          9.6
          Exceptional
          Keith from United Kingdom
          Couple
          Shangrila Room
          Stayed 2 nights in August 2016
          Hotel tries to offer so much”
          Hotel is in prime location stone throw from beech & shopping parade & Shopping Mall. Just 5 mins walk to famous pier but hotel staff are so kind & helpful apart from barman on roof top bar not got good word for them apart from ignorant but wouldn't let hem put me off going to stay again.
          Reviewed August 11, 2016
          9.2
          Exceptional
          Natalie from Australia
          Family with young children
          Shangrila Room
          Stayed 7 nights in June 2016
          Wonderful service great location!!! ”
          My husband,18mth old son and I just stayed and had a wonderful time. The service was fantastic and the meals in the restaurant were great. Would abousoulty recommend this hotel for any one visiting LA. Thank you for making our stay so stress free
          Reviewed July 05, 2016
          9.7
          Exceptional
          Jocelyn from Australia
          Couple
          Shangrila Room
          Stayed 2 nights in September 2015
          Fantastic hotel ”
          Amazing staff, location and facilities
          The staff were absolutely brilliant. They made us feel so special. They let us check in at 8am and gave us a free upgrade to an ocean view room (which had an absolutely amazing view!) Pool area was really nice. Photos don't do it justice. Location is unbeatable. Right near the beach, shops, restaurants, cinemas and Santa Monica pier. I will definitely be back!
          Reviewed September 09, 2015
          9.0
          Exceptional
          Matthew from Australia
          Couple
          Deluxe Ocean View King Room
          Stayed 3 nights in April 2015
          Great hotel, great location. ”
          Location of the hotel, great staff and good food.
          The Shangri-La was an excellent place to stay in Santa Monica. Right on the main road and only a short walk to the beach, pier and shops/restaurants We had a great time and the staff were very friendly and helpful. The bath/shower was very deep and might be hard to get into/out of if you were elderly. There was a foot stool provided however. Excellent view over the ocean and beach from the rooftop bar as well.
          Reviewed April 08, 2015
          12345
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          • Exceptional location
          • The Getty Center
          • 17th Street / SMC Light Rail Station is within 1.93 km