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Exterior view, Hotel Shirakaba-So in Matsumoto
Twin Room with Balcony, Hotel Shirakaba-So in Matsumoto
a bridge over a river with a mountain range, Hotel Shirakaba-So in Matsumoto
a painting of a dog in a mirror, Hotel Shirakaba-So in Matsumoto
a building with a sign on the side of it, Hotel Shirakaba-So in Matsumoto
Interior view, Hotel Shirakaba-So in Matsumoto
Interior view, Hotel Shirakaba-So in Matsumoto

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8.4

Excellent

449 reviews

449 reviews

See map

9.3

Exceptional

Location rating score

Exceptional location
Parking
Available
Popular landmarks
Kappa Bashi 60 m
Kyukamura Norikura Kogen 15.2 km
Kaichi Gakko Primary School 29.7 km
Matsumoto Castle 29.8 km
Nawate Shopping District 29.9 km
Yohashira Shrine 29.9 km
Nakamachi Street 30.0 km
Matsumoto Castletown Springs 30.1 km
Matsumoto City Museum of Art 30.5 km
Naraijuku 35.2 km
Nearby landmarks
Kappa Bridge 50 m
Kappa Bashi 60 m
Tashiro Pond 140 m
Kami Kochi Post Office 360 m
Kamikochi Information Center 360 m
Kamikochi Visitor Center 370 m
Kamikochi Tourism Center 390 m
Takezawa Shitsugen 510 m
Weston Relief 950 m
Tashiro Bridge 1.3 km

Hotel Shirakaba-So

4468 Azumi, Kamikochi, Kamikochi, Matsumoto, Japan, 390-1516 - See map

If you're looking for a ryokan with free Wi-Fi in all rooms, look no further. Conveniently situated in the Kamikochi part of Matsumoto, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Matsumoto Castle. Rated with 3 stars, this high-quality property provides guests with access to restaurant, steamroom and spa on-site.

Highlights

90 meters to Kappa Bashi

Excellent view

Free Wi-Fi in all rooms!

Steamroom

Daily housekeeping

Facilities

Pets allowed

Car park

Free Wi-Fi in all rooms!

Luggage storage

Spa

Steamroom

Restaurants

Shops

This property is in high demand!

8 travelers have booked today.

Value for money7.7
Distance to city center50km
Location rating9.3

Rooms available at Hotel Shirakaba-So

Excellent
Room comfort & quality

8.8

Twin Room with Balcony
...
  • Room size: 30 m²/323 ft²
  • Nature view
  • 2 semi double beds
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Room
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 2 semi double beds
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Japanese-Style Room with Mountain and River View
...
  • Room size: 28 m²/301 ft²
  • Mountain view
  • 3 futons
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Twin Room with Balcony
...
  • Room size: 30 m²/323 ft²
  • Balcony/terrace
  • 2 single beds and 1 sofa be...
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Budget Twin Room
...
  • Room size: 25 m²/269 ft²
  • Shower and bathtub
  • 1 sofa bed and 2 single bed...
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Standard Twin Room - Non-Smoking
...
  • Room size: 30 m²/323 ft²
  • Nature view
  • 1 sofa bed and 2 single bed...
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Twin Room with Mountain View
...
  • Room size: 30 m²/323 ft²
  • Mountain view
  • 1 sofa bed and 2 single bed...
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Japanese Style Room
...
  • Room size: 11 m²/118 ft²
  • Shared bathroom
  • 4 futons
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Twin Room
...
  • Room size: 30 m²/323 ft²
  • Mountain view
Enter dates to see prices
Twin Room
...
  • Room size: 30 m²/323 ft²
  • Mountain view
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Hotel Shirakaba-So?

Check-in is from 03:00 PM, and check-out is until 10:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The ryokan offers luggage storage to guests for before check-in and after check-out.

How do I get to Hotel Shirakaba-So?

For those who wish to drive their own cars, Hotel Shirakaba-So has a car park available for guests.

Is breakfast offered at Hotel Shirakaba-So?

Wake up to a great buffet breakfast at Hotel Shirakaba-So.

What are my dining options at Hotel Shirakaba-So?

Hotel Shirakaba-So features 2 on-site restaurants for your dining convenience.

What is the smoking policy at Hotel Shirakaba-So?

Hotel Shirakaba-So does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Hotel Shirakaba-So?

Hotel Shirakaba-So’s neighborhood is Kamikochi which includes popular restaurants such as Lobby Cafe Le Blanc, Cafeteria Trois Cinq and Kappa Shokudo.

What are popular attractions near Hotel Shirakaba-So?

Hotel Shirakaba-So is located in Kamikochi area, which is famous for attractions such as Kappa Bashi, Weston Relief and Hodaka Shrine Okumiya.

What popular natural sightseeing spots are close to Hotel Shirakaba-So?

Hotel Shirakaba-So is located within Kamikochi, which makes it conveniently close to natural sights including Mt. Tashiro and Mount Hotaka.

See map

Explore the neighborhood

What people love about Hotel Shirakaba-So

  • 9.2

    Exceptional
    Location

    "Best location, Good service."

    Wuttinun

    |

    November 11, 2022

  • 7.6

    Very good
    Location

    "Overall a nice hotel in a beautiful location."

    Matthew

    |

    November 16, 2020

  • 8.8

    Excellent
    Location

    "Great location at the bridge w/ perfect views in the morning."

    Paranee

    |

    October 24, 2019

Property ranking|Compared to 284 Matsumoto properties
See all rankings
Location score
9.3/10
Cleanliness score
8.9/10
Room comfort score
8.8/10
Service score
9/10
Better than
97
%
of Matsumoto properties
Better than
94
%
of Matsumoto properties
Better than
94
%
of Matsumoto properties
Better than
88
%
of Matsumoto properties
Overall rating:

8.6

Excellent
265 reviews
Cleanliness
8.9
Facilities
7.9
Location
9.3
Read all reviews >
More about Hotel Shirakaba-So

More about Hotel Shirakaba-So

Hotel Shirakaba-So

Enjoy all that Matsumoto has to offer with a stay at Hotel Shirakaba-So. With its convenient location, the hotel offers easy access to the city's must-see destinations.
Enjoy all that Hotel Shirakaba-So has to offer! Free internet access provided within the ryokan keeps you connected throughout your stay. For those driving their own car, parking is available for guests. Always get the assistance you need with front desk services including luggage storage.
Feel like doing nothing? Available services like room service and daily housekeeping let you get the most out of your time at the Hotel Shirakaba-So. For health reasons, smoking is not permitted anywhere inside the ryokan. For guests who would like to smoke, the designated smoking areas are available.
All guestrooms at Hotel Shirakaba-So provide guests with a range of amenities to ensure a restful night. Enjoy your stay even more at the ryokan, knowing that some selected rooms include air conditioning. Some rooms at Hotel Shirakaba-So are available with design features like a balcony or terrace. For a bit of entertainment, guests will find television and cable TV available in some selected rooms.
Don't worry about being thirsty as a refrigerator, instant coffee, instant tea and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the ryokan you'll find a hair dryer, bathrobes and towels available in some guest bathrooms.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Hotel Shirakaba-So. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the ryokan assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
At any time of the day or night, you can serve yourself a snack at the ryokan's vending machines.
Fill your days with the array of activities and facilities offered at Hotel Shirakaba-So. A relaxing end to every day is possible with a visit to the steam room and spa. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops.


Reasons to stay here

Guests who stayed here found it to be neat and tidy, scoring it above 93% of other accommodations in the city.
Guests who stayed at this ryokan have scored it higher than 96% of accommodations in the city.
According to guests who stayed here, this ryokan's room comfort is rated higher than 93% of other accommodations in Matsumoto.

Show less

Amenities and facilities

Very good
Facilities

7.9

Most talked about facilities

Food & Dining

4 mentions

Breakfast

3 mentions

Housekeeping

3 mentions

Internet

2 mentions

Languages spoken
  • English
  • Japanese
Internet access
  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Hiking
  • Spa
  • Steamroom
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Kitchen
  • Restaurants
  • Room service
  • Vending machine
Services and conveniences
  • Daily housekeeping
  • Elevator
  • Facilities for disabled guests
  • Heating in public area
  • Invoice provided
  • Luggage storage
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace
For the kids
  • Kids meal
Access
  • CCTV in common areas
  • CCTV outside property
  • Fire extinguisher
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Car park [on-site]

Food and dining

Restaurants on site
Restaurant
  • Cuisine: European, Japanese

Location

4468 Azumi, Kamikochi, Kamikochi, Matsumoto, Japan, 390-1516
Exceptional
Location

9.3

What's nearby

Popular landmarks
  • Kappa Bashi
    60 m
  • Kyukamura Norikura Kogen
    15.2 km
  • Kaichi Gakko Primary School
    29.7 km
  • Matsumoto Castle
    29.8 km
  • Nawate Shopping District
    29.9 km
  • Yohashira Shrine
    29.9 km
  • Nakamachi Street
    30.0 km
  • Matsumoto Castletown Springs
    30.1 km
  • Matsumoto City Museum of Art
    30.5 km
  • Naraijuku
    35.2 km
Nearby landmarks
  • Kappa Bridge
    50 m
  • Kappa Bashi
    60 m
  • Tashiro Pond
    140 m
  • Kami Kochi Post Office
    360 m
  • Kamikochi Information Center
    360 m
  • Kamikochi Visitor Center
    370 m
  • Kamikochi Tourism Center
    390 m
  • Takezawa Shitsugen
    510 m
  • Weston Relief
    950 m
  • Tashiro Bridge
    1.3 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-in until18:00
  • Check-out from06:00
  • Check-out until10:00
  • Reception open until22:00
Getting around
  • Distance from city center50km
  • Travel time to airport (minutes)90
Extras
  • Daily Internet/Wi-Fi fee0 YEN
The property
  • Non-smoking rooms/floorsNo
  • Number of floors3
  • Number of restaurants2
  • Number of rooms 55
  • Room voltage100
  • Year property opened1970
  • Most recent renovation1985

Reviews of Hotel Shirakaba-So from real guests

Provided by verified guests of Agoda
8.6
/
10
Cleanliness8.9
Facilities7.9
Location9.3
Room comfort and quality8.8
Service9.0
Value for money7.7
High score for Matsumoto
Rating
9+ Exceptional (62)
8-9 Excellent (32)
7-8 Very Good (22)
6-7 Good (13)
<6 Below Expectation (6)
Time of the year
Mar - May (20)
Jun - Aug (45)
Sep - Nov (70)
Dec - Feb (0)
All guests (265)
All room types
All languages

Show reviews that mention 

Showing 135 verified guest comments
12345
10.0
Exceptional
SHUEY from Singapore
Couple
Stayed 2 nights in October 2019

The Number 1 Choice”

Unparalled hospitality was what we experienced during our stay at the Biyu no yado ryokan in Yamanouchi, Nagano last month. Yukiko (the owner) and her team take pride in Omotenashi - service from the bottom of the heart. Yukiko is the most hands-on owner we have met. She leads by example, is fluent in English and personable. Typhoon Hagibis struck during our stay. Yukiko's assuring and warm disposition made us feel at home. She made her rounds to chat with each guest to see to our needs and concerns. Given the bad weather, all sight-seeing activities were cancelled and we had to stay indoors. Yukiko specially planned a 1.5 hours shopping trip to the nearest shopping mall, to liven up our spirit. Our onward journey as well as that of the other guests were disrupted due to the aftermath of Typhoon Hagibis (floods, landslides, roads closure and suspension of train and bus services). Everyone scrambled to make sense of how to deal with the situation. Yuk

Reviewed November 26, 2019

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10.0
Exceptional
BEE from Singapore
Couple
Standard Japanese-Style Room
Stayed 1 night in September 2019

Great place to stay”

Located right next to the Kappa bridge. Comfortable room. No aircon but there was a fan and heater. Meals were buffet. Not a large spread but nice food. Staff were friendly and helpful, spoke relatively fluent English.

Reviewed September 14, 2019

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9.6
Exceptional
Him from Hong Kong SAR, China
Group
Stayed 1 night in June 2019

Exceptional”

Good location and a store nearby. The most excellent part is the dinner which is amazing!

Reviewed June 17, 2019

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9.2
Exceptional
Melna from Japan
Family with young children
Twin Room with Balcony
Stayed 1 night in October 2021

Nice service and thank you for Muslim friendly meals”

Great locations! The staffs are friendly and so helpful. They provided muslim friendly dinner course for us. Thank you for the delicious meals.

Reviewed November 06, 2021

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9.2
Exceptional
Yvonne from Singapore
Group
Stayed 1 night in June 2019

Love the place and the view”

The place is just right next to the bridge and we have the stunning view of the river and the mountain, was really happy about it. The only draw back was very small onsen, but nevertheless, we really enjoyed our stay in the area.

Reviewed September 30, 2019

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9.2
Exceptional
Paranee from Thailand
Group
Stayed 1 night in October 2019

Great location at Kappabashi Bridge”

Perfect locations- wish we could book one more twin refurbish room as it's great.

Reviewed October 24, 2019

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8.8
Excellent
Paranee from Thailand
Group
Standard Japanese-Style Room
Stayed 1 night in October 2019

Best location at the busy bridge”

Went in autumn and the scenery around the hotel was best though it can get very crowded and touristy during the day when day trippers were gather around the bridge and got too noisy.

Reviewed October 25, 2019

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9.2
Exceptional
Watcharabul
Couple
Budget Twin Room
Stayed 1 night in July 2019

Great view of Hotaka mountain”

exceptional quality couldn't ask for more

Reviewed July 27, 2019

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8.8
Excellent
Paranee from Thailand
Group
Stayed 1 night in October 2019

Public bath was bit small”

Great location at the bridge w/ perfect views in the morning. Dinner was French and breakfast was buffet style. Wish the public bath could be larger.

Reviewed October 24, 2019

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8.4
Excellent
Wendy from Hong Kong SAR, China
Solo traveler
Beds Japanese Style
Stayed 1 night in November 2019

I don’t like tatami and the public bath. I feel a bit of uncomfortable and inconvenient. ”

The yukata is nice. Fun to try for the first time.

Reviewed November 08, 2019

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8.0
Excellent
Laura from Singapore
Solo traveler
Budget Twin Room
Stayed 2 nights in June 2019

Great Location, Friendly Staff and Excellent View!”

Surprised that my two nights stay include breakfast and dinner as it was not stated in the booking confirmation. Buffet breakfast and dinner if you stay for 2nd night, will be 7 course dinner. Excellent view of Mountain. Will stay here again if go Kamikochi

Reviewed June 20, 2019

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7.6
Very good
Matthew from Japan
Couple
Standard Twin Room - Non-Smoking
Stayed 1 night in November 2020

Beautiful hotel in beautiful location, but public bath restrictions and penny pinching make me hesitate to recommend it fully”

Overall a nice hotel in a beautiful location. Both dinner and breakfast were good too. Had to deduct one star for the below par public bath...firstly it's rather small, and secondly access was limited during my stay which meant I couldn't enjoy it to the full extent. While limiting access to the baths is understandable during Corona virus, it would have been nice if they could have told us when booking/reduced the price accordingly, as the baths were a main selling point; I was looking forward to a relaxing soak after a long day of hiking, but was left disappointed. Moreover, the room amenities were not stocked on arrival, and the staff wanted to charge ¥500 for a small portion of milk to add to my cup of tea! Neither are huge issues but considering the rather high price of the hotel, I expected better attention to detail and not to be "nickel and dimed" over a portion of milk.

Reviewed November 16, 2020

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8.0
Excellent
Kwan from China
Family with teens
Stayed 1 night in October 2018

Enjoy and Happy”

The rooms are nice, but the dinner was soso. Not choice in the mountains. Will book again if any chance

Reviewed May 13, 2019

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7.2
Very good
koravee from Thailand
Couple
Twin
Stayed 2 nights in September 2019

Nearest Ryokan from bus terminal.”

Im sure the breakfast on a terrace has the most stunning view of all Ryokan there. However the Onsen is so tiny. It can fit just 3-4 ppl and it’s indoor with no view either. Staff are quite helpful when check in but when we’re about to check out, they turned cold (especially the most senior guy, tall guy with big hair couldn’t be any colder when we ask for help about some info). Found it to be a bit betrayed when we paid almost $1,000 for two nights there. Most other staff are very helpful though. Not sure if we would stay here again. Mixed feelings. This Ryokan is only 10meters away from Kappa bridge. But you still need to walk about 300-400m from the bus terminal. So please pack light.

Reviewed September 24, 2019

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7.2
Very good
chelia from Japan
Solo traveler
Budget Twin Room
Stayed 1 night in October 2021

Mountain view is the best”

Mountain View and food is good Public ofuro is small

Reviewed October 16, 2021

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6.4
Good
Nakita from Japan
Solo traveler
Twin Room with Balcony
Stayed 1 night in May 2022

Average hotel, some poor/discriminatory staff”

Very overpriced hotel for what you get. It is more expensive than the Ritz Carlton in Tokyo. Unfortunately, I did not feel very welcomed as a Westerner and upon check in the older male member of staff acted like I had no reservation despite me showing the email. He evidently didn’t want to deal with me and handed me off to the other staff (who was the younger male and a lot kinder). Will be going back to Kamikochi but won’t stay here again

Reviewed May 24, 2022

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9.2
Exceptional
DAMRONG from Thailand
Solo traveler
Stayed 1 night in October 2018

Good location next to Kappa Bridge”

Good location next to Kappa Bridge(Kappabashi), approx. 300 m from bus station (not far for hotel in Kamikochi). Hotel is very beautiful,restaurant with great outside view, good public bath. The staff is very helpful, I like my Japanese style room. The only minus thing is there is no grilled meat in my dinner, the staff told me that because I stay 1 night, while the next table stay 2 nights(and they get grilled meat). .

Reviewed November 09, 2018

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9.6
Exceptional
Suzanne from France
Solo traveler
Stayed 1 night in May 2018

Kamikochi is breath-takingly beautiful”

Hotels in Kamikochi are more expensive than I paid elsewhere but worth it. Friendly staff speak good English. Buffet dinner and breakfast included good mini versions of western food as well as the Japanese. I arrived early and left late, no problem at keeping my luggage while I was out walking. They up-graded me to a japanese-style bedroom with view of the mountains, wow!

Reviewed June 12, 2018

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9.2
Exceptional
Katherine from Hong Kong SAR, China
Solo traveler
Budget Twin Room
Stayed 1 night in October 2017

Beautiful, perfect location”

Great service and unexpectedly awesome dinner was included, really felt like a special experience. Hotel is very cozy and location is perfect. Expensive, but that's how everything is in Kamikochi. If you're going to splurge and stay in the park, might as well stay here

Reviewed November 09, 2017

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8.4
Excellent
Alexander from United States
Couple
Stayed 1 night in July 2017

Kamikochi is beautiful and this is right in the middle”

Location couldn't be better, just 500m from the Kamikochi bus stop and visitor center, yet you feel like you're out in the wilderness. Staying in Kamikochi is not cheap (unless you get a tent) but $270 / night seemed a little high for just a tiny room with Tatami floor mats and futons. The staff are amazingly helpful throughout. Even though it's not an onsen, since its not a natural hot spring, the baths they have are still nice (though they really screwed up by having the steam on the windows cover the view).

Reviewed July 09, 2017

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