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Hyatt Regency Hakone Resort And Spa
Hyatt Regency Hakone Resort And Spa
Hyatt Regency Hakone Resort And Spa
Hyatt Regency Hakone Resort And Spa
Hyatt Regency Hakone Resort And Spa
Hyatt Regency Hakone Resort And Spa
Hyatt Regency Hakone Resort And Spa

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8.8

Excellent

470 reviews

470 reviews

Breakfast4
View2
Food & Dining1
See map

8.2

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Parking
FREE
Popular landmarks
Hakone Gōra Park 710 m
The Hakone Open-Air Museum 1.3 km
Pola Museum of Art 1.7 km
Hakone Ropeway 1.7 km
Ōwakudani 1.8 km
Hakone Venetian Glass Museum 2.6 km
Little Prince Museum 2.9 km
Sengokuhara 3.4 km
Hakone Shrine / Kuzuryu Shrine Singu 5.1 km
Odawara Castle 10.6 km
Nearby landmarks
Kami-Gora 290 m
Hakone Tozan Cable Car Nakagora Station 330 m
Sounzan 410 m
Hakone Meissen Antique Museum 470 m
Hakone Tozan Cable Car Koen Kami Station 520 m
Hakuundo Chaen 690 m
Hakone Gōra Park 710 m
Hakone Tozan Cable Car Koen Shimo Station 740 m
Hakone Museum of Photography 770 m
Nakamura-ya Granna 960 m

Hyatt Regency Hakone Resort And Spa

1320,Gora,Ashigara-Shimo-Gun, Hakone, Hakone, Japan, 250-0408 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Hakone, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous The Hakone Open-Air Museum. Rated with 4.5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Sparkling clean

Located in heart of Hakone

Front desk [24-hour]

Excellent room comfort & quality

290 meters to public transportation

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Important announcement -- "Due to the Coronavirus (COVID-19) circumstances, the hotel is taking multiple steps for customer’s wellbeing with precautionary measures including enhanced cleaning and sanitization procedures in all guestrooms, dining outlets and public spaces in an effort to maintain a safe environment."

Facilities

Front desk [24-hour]

Pets allowed

Car park

Shuttle service

Spa

Hot tub

Complimentary WIFi in all rooms

Check-in/out [express]

Your dates are popular among travelersUsers are booking a place in Hakone every 12 minutes on Agoda.com
Value for money8.1
Location rating8.2
Nearest airportHaneda Airport (HND)
Distance to airport75.1 km

Rooms available at Hyatt Regency Hakone Resort And Spa

Exceptional
Room comfort & quality

9.2

2 Twin Beds
...
  • Room size: 56 m²/603 ft²
  • Nature view
  • 2 double beds
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Executive Twin
...
  • Room size: 93 m²/1001 ft²
  • Nature view
  • 2 double beds and 1 sofa be...
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Twin Room with Tatami Area
...
  • Room size: 67 m²/721 ft²
  • Nature view
  • 2 double beds and 2 futons
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Deluxe Twin
...
  • Room size: 73 m²/786 ft²
  • Nature view
  • 2 double beds
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Twin Mountain View
...
  • Room size: 56 m²/603 ft²
  • Mountain view
  • 2 double beds
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Deluxe Twin Room - Dog Friendly
...
  • Room size: 72 m²/775 ft²
  • Nature view
  • 2 double beds and 1 sofa be...
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Twin Room
...
  • Room size: 56 m²/603 ft²
  • Mountain view
  • 2 semi double beds
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Room
...
  • Room size: 73 m²/786 ft²
  • Mountain view
  • 2 semi double beds
Enter dates to see prices
Executive Suite
...
  • Room size: 93 m²/1001 ft²
  • Mountain view
Enter dates to see prices
Twin Room
...
  • Room size: 73 m²/786 ft²
  • Mountain view
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Hyatt Regency Hakone Resort And Spa?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hyatt Regency Hakone Resort And Spa?

A stay at Hyatt Regency Hakone Resort And Spa also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Hyatt Regency Hakone Resort And Spa has a car park right on site for maximum convenience. Parking is free for guests.

Is breakfast offered at Hyatt Regency Hakone Resort And Spa?

Wake up to a great buffet breakfast at Hyatt Regency Hakone Resort And Spa. Adults can enjoy breakfast offered with an additional charge of 4396 JPY if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Hyatt Regency Hakone Resort And Spa?

Hyatt Regency Hakone Resort And Spa features 2 on-site restaurants for your dining convenience.

What is the smoking policy at Hyatt Regency Hakone Resort And Spa?

Hyatt Regency Hakone Resort And Spa does permit smoking in some areas and is not 100% smoke-free.

What is the closest train, metro, or bus station to Hyatt Regency Hakone Resort And Spa?

The closest train, metro, or bus station to Hyatt Regency Hakone Resort And Spa is Kami-Gora, 280 m away.

What restaurants are nearby Hyatt Regency Hakone Resort And Spa?

Restaurants including Paseo, Dining Room (French Cuisine) and Kodama are popular in Hyatt Regency Hakone Resort And Spa’s neighborhood which is known as Hakone.

What popular shopping places are close to Hyatt Regency Hakone Resort And Spa?

Shopping options in Hyatt Regency Hakone Resort And Spa’s Hakone neighborhood include Hakone Museum of Photography, Hatajuku Yosegi Kaikan and Hamamatsuya.

What are popular attractions near Hyatt Regency Hakone Resort And Spa?

Hyatt Regency Hakone Resort And Spa’s location in the Hakone neighborhood makes it close to famous attractions including The Hakone Open-Air Museum, Hakone Shrine / Kuzuryu Shrine Singu and Hakone Venetian Glass Museum.

What popular natural sightseeing spots are close to Hyatt Regency Hakone Resort And Spa?

Hyatt Regency Hakone Resort And Spa’s nearby natural sights include Mt. Kintoki, Chisuji Falls and Fuji-Hakone-Izu National Park located in the same Hakone area.

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Explore the neighborhood

What people love about Hyatt Regency Hakone Resort And Spa

  • 10

    Exceptional

    "Best service, good quality of food, perfect stay!"

    Ju

    |

    March 27, 2021

  • 8

    Very good

    "Overall, it was amazing stays in my holidays, great hospitality and brilliant foods and alcohol."

    TAKAHASHI

    |

    June 8, 2020

  • 8.4

    Excellent
    Spaciousness

    "There was one large room with a cooking island in the middle."

    AVINDER

    |

    November 13, 2019

Overall rating:

8.8

Excellent
470 reviews
Cleanliness
9.4
Facilities
8.9
Location
8.2
Read all reviews >
More about Hyatt Regency Hakone Resort And Spa

More about Hyatt Regency Hakone Resort And Spa

Hyatt Regency Hakone Resort And Spa

See more of Hakone and spend less time traveling through it, when you stay at Hyatt Regency Hakone Resort And Spa and experience all the benefits of a truly central location. The true local flavors and culture of Hakone are yours with a stay at Hyatt Regency Hakone Resort And Spa, located just 1.3 km from the famous The Hakone Open-Air Museum.
The superior services and facilities offered at Hyatt Regency Hakone Resort And Spa will make for a memorable stay. Stay connected throughout your stay with free internet access provided. Your explorations of Hakone can be assisted with the shuttle services available here. Parking is provided free of charge for guests.
You'll have no problem planning out your days and transportation needs with front desk services including concierge service, luggage storage and safety deposit boxes. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Hyatt Regency Hakone Resort And Spa. In-room conveniences such as room service and daily housekeeping will make staying in a great choice. Smoking may only take place in restricted designated areas.
Guests are guaranteed a comfortable stay while at Hyatt Regency Hakone Resort And Spa. To enhance your stay, some rooms at the hotel come with blackout curtains and air conditioning. The specially-designed rooms at Hyatt Regency Hakone Resort And Spa offer a layout option like a balcony or terrace. The hotel's in-room entertainment is second to none, with daily newspaper, in-room video streaming and cable TV provided to guests in select rooms.
You may be assured to know that a refrigerator, a coffee or tea maker, bottled water and mini bar are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries and towels provided in some of the guest bathrooms.


Dining and things to do

Wake up with no worries at Hyatt Regency Hakone Resort And Spa, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Once there, be sure to check out bar for some in-house nighttime fun.
Never let a day go wasted when you're at Hyatt Regency Hakone Resort And Spa with all the activities and facilities provided. Warm up at the end of the day with a visit to the massage, hot tub, spa and sauna. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops.


Around the property

With its convenient location, the hotel offers easy access to all Hakone has to offer. Tourists travel from around the world to see Hakone Ropeway, which is an easy visit just 1.7 km away. You're sure to want to visit Odawara Castle located 10.5 km away, among the most sought-after photographs for anyone visiting Hakone.

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Amenities and facilities
Excellent
Facilities

8.9

Most talked about facilities

Breakfast

4 mentions

Housekeeping

3 mentions

Internet

1 mention

View

1 mention

Languages spoken

  • English
  • Japanese

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Game room
  • Garden
  • Hot tub
  • Massage
  • Sauna
  • Spa

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Restaurants
  • Room service

Swimming & soaking

  • Hot spring bath

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Dry cleaning
  • Elevator
  • Food delivery
  • Grooming service
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Kids meal
  • Playground

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [free of charge]
  • Car park [on-site]
  • Shuttle service

Available in all rooms

  • A/C
  • Bathtub
  • Complimentary drinking water
  • Daily newspaper
  • Hair dryer
  • Non-smoking
  • Refrigerator
  • Towels
Food and dining
Restaurants on site

ダイニングルーム

  • Cuisine: European

ダイニングルーム 鮨

  • Cuisine: Sushi
Location
1320,Gora,Ashigara-Shimo-Gun, Hakone, Hakone, Japan, 250-0408
Excellent
Location

8.2

Airports

  • Haneda Airport (HND)
    75.1 km 1.7 hour drive
  • Mt. Fuji Shizuoka Airport (FSZ)
    93.1 km

Public transportation

  • Kami-Gora
    290 m
  • Hakone Tozan Cable Car Nakagora Station
    330 m

Hospital or clinic

  • Hakone Rehabilitation Hospital
    2.2 km

Convenience store

  • Lawson
    1.2 km

Cash withdrawal

  • ATM
    870 m
What's nearby

Popular landmarks

  • Hakone Gōra Park
    710 m
  • The Hakone Open-Air Museum
    1.3 km
  • Pola Museum of Art
    1.7 km
  • Hakone Ropeway
    1.7 km
  • Ōwakudani
    1.8 km
  • Hakone Venetian Glass Museum
    2.6 km
  • Little Prince Museum
    2.9 km
  • Sengokuhara
    3.4 km
  • Hakone Shrine / Kuzuryu Shrine Singu
    5.1 km
  • Odawara Castle
    10.6 km

Nearby landmarks

  • Kami-Gora
    290 m
  • Hakone Tozan Cable Car Nakagora Station
    330 m
  • Sounzan
    410 m
  • Hakone Meissen Antique Museum
    470 m
  • Hakone Tozan Cable Car Koen Kami Station
    520 m
  • Hakuundo Chaen
    690 m
  • Hakone Gōra Park
    710 m
  • Hakone Tozan Cable Car Koen Shimo Station
    740 m
  • Hakone Museum of Photography
    770 m
  • Nakamura-ya Granna
    960 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-5 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 6-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Western-styled cuisine is available for guests booking Half Board rooms. Also, guests can choose Sushi dinner for an additional fee of 1,130JPY/person and pay directly at the hotel.

    Dinner is served at 05:00 PM, 05:30 PM, 08:00 PM, and 08:30 PM. Guests are requested to inform the hotel of their preference in advance.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Extras

  • Breakfast charge (unless included in room price)4396 JPY

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors5
  • Number of restaurants2
  • Number of rooms 80
  • Room voltage100
  • Year property opened2005
  • Most recent renovation2006
Property announcements

Due to the Coronavirus (COVID-19) circumstances, the hotel is taking multiple steps for customer’s wellbeing with precautionary measures including enhanced cleaning and sanitization procedures in all guestrooms, dining outlets and public spaces in an effort to maintain a safe environment.

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

Reviews of Hyatt Regency Hakone Resort And Spa from real guests

Provided by verified guests of Agoda
8.7
/
10
Cleanliness9.4
Facilities8.9
Location8.2
Room comfort and quality9.2
Service9.3
Value for money8.1
High score for Hakone
Rating
9+ Exceptional (50)
8-9 Excellent (30)
7-8 Very Good (16)
6-7 Good (3)
<6 Below Expectation (9)
Time of the year
Mar - May (29)
Jun - Aug (23)
Sep - Nov (29)
Dec - Feb (27)
All guests (172)
All room types
All languages

Show reviews that mention 

Showing 108 verified guest comments
12345
9.0
Exceptional
Kai from Singapore
Group
Twin Mountain View
Stayed 2 nights in December 2012

One of the hotels that I adore”

Accessible, relaxing, beautiful, spa, nice amenities

The staff in the hotel are friendly and approachable and do not hesitate to assist you when you need help such as getting to laces around Hakone, erc. Rooms are big and the beds are comfortable. What I had enjoyed the most is the exclusiveness of the SPA and the private feel that it gives off. In short, I love my stay!! And definitely I'll come back to this hotel again.

Reviewed December 21, 2012

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9.3
Exceptional
Guillermo from Spain
Couple
Twin Mountain View
Stayed 1 night in September 2012

Lovely Hotel,Great Service”

Great Location and Great Rooms and Complimentary Champagne!

we stayed here for one night whilst sightseeing in hakone. upon check in we had been told that we had been upgraded to a deluxe room as it was our honeymoon - lovely touch. the room was lovely, large and clean with a great view. the bathroom was great as well included a little shower room with stall so you could sit whilst you showered (we had got used to this at the onsens!). in the evening there were complimentary drinks in the living room (we had champagne!) between 4-7pm and in the morning they did the same with juices and tea/coffee - very simple but excellent touch. staff were very friendly and efficient - it was very nice to have to collection from gora station and they also kept our bags whilst we went sightseeing and then delivered them back to gora station when we called to say we were there - again a small touch but was lovely service tip. would stay here again for sure.

Reviewed September 18, 2012

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8.4
Excellent
Nick from Australia
Couple
Twin Mountain View
Stayed 2 nights in April 2018

Excellent”

We stayed here in April. Hotel is located up in the hill of Hakone in a leafy part of town. Overlooks the hills. A few tasty restaurants around. Break down: - Room: Spacious with adjoining balcony. Rooms came with water, wifi, and tea/coffee - Bed: Comfortable. Had two double beds pushed together wasn't expected ideal. - Bathroom: Great and spacious - Restaurant: Great quality food. With 3 course meal and drinks it was around 200 AUD total. - Staff: Exceptional. Very friendly. - Location: We had a car so access wasn't an issue. Was removed from the main area of Hakone making it peaceful. - Facilities: Has a grand fire place with arranged free drinks for the guests which was great. The onsen was great too unfortunately was segregated by sex. - Extras: no gift on arrival as it was with other hotels as we were on out honeymoon Overall: We would consider staying here again. Would be nice if they had couple onsen facilities.

Reviewed May 05, 2018

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8.4
Excellent
AVINDER from India
Couple
2 Twin Beds
Stayed 2 nights in November 2019

Staff at restaurant needs to be better trained.”

While we enjoyed our stay at the Hyatt at Hakone, we were a disappointed with the service at the restaurant. We were the only guests from the sub-continent. When we went in " we were asked Western or Japanese ? We said we will decide after looking at the menu. We were seated. My wife wanted the Japanese menu, they said we would have to move to the Japanese section and there were no seats available. The maitre d" then asked us whether we were familiar with Western cuisine ? This was ridiculous. There was one large room with a cooking island in the middle. So I did not see how it mattered which cuisine we wanted. I have stayed and eaten in the best hotels and restaurants in Asia, Europe and the North America and to be asked whether we were familiar with Western cuisine was insulting. What if we were not ?Would we have been refused entry ?

Reviewed November 13, 2019

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8.8
Excellent
Geoffrey from United Kingdom
Couple
Twin Mountain View
Stayed 2 nights in May 2016

So beautiful and relaxing!”

We absolutely loved our stay at the Hyatt. It was incredibly relaxing. We made sure to use the onsen twice a day (at least) and we also enjoyed the public onsen (Tenzen). On our first night we ate at the sushi restaurant in the hotel because we had not seen the al a carte menu. It was ok but not amazing and was very expensive. The second night we ordered the wagyu beef from the al a carte menu and had it in our room. The meal was so delicious and the service incredible. They made up the table in the room with full table cloth and everything. It was a very enjoyable experience. Also, the complimentary drinks every evening from 4-7 was great and we drank a fair amount of champagne! The assistant manager of food and beverage was also incredibly helpful as he could see I was looking up things to do on my iPad and he came over and assisted and gave great suggestions. We will certainly be back and will probably stay longer than just two nights.

Reviewed June 01, 2016

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9.6
Exceptional
Karen from United States
Family with teens
Deluxe Twin
Stayed 1 night in May 2018

Exceptional”

Beautiful serene location. Spa and onsen highly recommended. The free “happy hour” from 4pm to 7pm was fabulous. Pretty good red wine and beautiful “living room” with large fireplace. Great hang out space. They have a shuttle to take you to other locations as it is fairly isolated from nearby attractions. The shuttle runs from 10am. We left at 9am for train station at Gora (a downhill steep walk, winding road and difficult with suitcases). It was a 20 minute wait for a taxi and the staff offered to take us before operating hours in the hotel car to the train station! Everyone there is extremely accommodating. Rooms are nice and bathrooms fabulous. You can lounge around all day in the “outdoor” kimono robe throughout the hotel. Suggest a minimum of 2 nights to really appreciate the surroundings.

Reviewed May 18, 2018

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9.3
Exceptional
Kai from Singapore
Family with teens
Twin Mountain View
Stayed 2 nights in December 2013

Enjoyable and relaxing!!”

Large room and ammenities, Hot spring, Food and staff

This is my fourth stay at the hotel although it is my second booking through Agoda. This is definitely one of my favourite hotel because the staffs are friendly and can converse well in English. Room service was excellent because of its punctuality. Hotel location was near to transport and the tourist locations can easily be accessible via the nearby cable car!! EXCELLENT!! The hot spring it self provides for a great deal of privacy unlike many of the other hot springs hotel around :)

Reviewed December 31, 2013

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9.0
Exceptional
Kim from Canada
Solo traveler
Twin Mountain View
Stayed 2 nights in December 2013

Relaxing”

Wonderful staff, onsen (hot tube), free drinks!

The staff were very attentive and helpful. There are free drinks from 4 - 7 pm in the dining room, which has a large wood burning fire place. The onsen (hot spring) is open 6am = midnight and is absolutely wonderful and relaxing. I would definitely stay here again if I return to Hakone.

Reviewed December 25, 2013

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7.7
Very good
Yuen from Hong Kong SAR, China
Group
Twin Mountain View
Stayed 1 night in September 2012

Lovely hotel with spacious room”

Big room, clean and staff that can speak good English

Very helpful staff who can speak fluent English enable seamless check-in. Onsen/SPA is small but good enough. Lack of food choice (only two restaurants) and there is absolutely limited restaurants nearby. Even if you drive 20min to Hakone. No free internet access in room or opening area is the biggest minus. Other than that I am happy with the stay. Really nice rooms and environment.

Reviewed October 03, 2012

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10.0
Exceptional
Greg from New Zealand
Couple
Twin Mountain View
Stayed 1 night in September 2014

Beautiful resort with great facilities”

Happy hour, onsen, quiet

We stayed for one night and were impressed with this resort. There is a free hotel shuttle that runs into town (the hotel is not walkable up the hill from Gora station) that drops you off at a gorgeous hotel with helpful staff. There is a happy hour between 4pm and 7pm where hotel guests have unlimited free alcoholic or nonalcoholic drinks and this was great. The onsen is clean and private and a relaxing experience. Loved it here.

Reviewed September 21, 2014

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8.8
Excellent
Shlomo from Israel
Family with teens
Stayed 1 night in April 2016

So beautiful hotel, huge rooms and great place”

The rooms are HUGE and beautiful !! Very comfortable hotel, great location and great atmosphere. I think the places is a bit pricey, but it is really beautiful. Wish they had some deals that includes breakfast in the deal, it is always separate there (I suppose this is another way to get more money out of the guests...) Breakfast is very good.

Reviewed June 05, 2016

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9.3
Exceptional
Jane from Australia
Couple
Twin Mountain View
Stayed 2 nights in June 2015

Worth the trek.”

Fabulous design and decor. Room size and design. The beauty of the surrounding area.

It was a bit of a trek up the mountain to get there, but well worth the trip. The hotel is stunningly designed and decorated. The rooms are huge and well equipped. All staff we encountered were friendly and helpful. The breakfast buffet was excellent, although quite busy being a weekend. We thoroughly enjoyed being spoilt in this beautiful setting after the bustle of Tokyo.

Reviewed June 22, 2015

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10.0
Exceptional
Kyle from United States
Family with young children
Deluxe Twin
Stayed 2 nights in December 2017

Great Stay”

Huge comfortable and clean rooms. Staff was flawless. They seemed to truly enjoy their work. The great service didn't seem forces or practice. They were a group of professionals. The spa did everything possible to accommodate our limited schedules. Lovely stay.

Reviewed January 03, 2018

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10.0
Exceptional
Magdalene from Singapore
Couple
Twin Mountain View
Stayed 1 night in October 2014

perfect stay”

lovely staff and big room

stayed 1 night and it was great, staff were extremely helpful, room was huge, and onsen/spa was relaxing. the drinks in the evening/morning was nice, especially after visiting the onsen. will definitely stay here again.

Reviewed October 12, 2014

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9.7
Exceptional
Andrew from United Kingdom
Family with young children
Twin Mountain View
Stayed 1 night in September 2015

Great relaxing hideaway”

Rooms, spa and peace

We had a nice stay with our two year old and loved the rooms and views over mountains and forests. The food and service were excellent. There are notices around the seating area implying young children aren't entirely welcome unless they behave but in reality everybody is friendly and accommodating. We would not hesitate to stay again and the rooms are excellent with lots of space.

Reviewed October 09, 2015

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8.4
Excellent
Shlomo from Israel
Group
Deluxe Twin
Stayed 1 night in April 2016

So beautiful hotel, huge rooms and great place.”

The rooms are HUGE and beautiful !! Very comfortable hotel, great location and great atmosphere. I think the places is a bit pricey, but it is really beautiful. Wish they had some deals that includes breakfast in the deal, it is always separate there (I suppose this is another way to get more money out of the guests...) Breakfast is very good.

Reviewed April 29, 2016

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8.0
Excellent
Luca from Italy
Couple
Twin Mountain View
Stayed 1 night in March 2017

Hyatt hospitality”

The hotel is close to kami-gora cable-car station, and just 5 minutes taxi ride from Gora station. Is a modern elegant building, the room are spacious and, of course, of highest standard. The hotel features a beautiful lounge, with a warm central fireplace, where you can enjoy free drinks between 16:00 and 19:00. The staff is very professional and some of them even friendly. I had a disappointment because one of the reception staff told me that to reach the hot spring I had to pass through the outside passage on LB floor, and it was very cold outside. Actually the hot spring is connected internally from the 1st floor lounge. I cannot understand what he had in his mind when told me to pass from outside.

Reviewed March 24, 2017

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9.3
Exceptional
Brent from Australia
Solo traveler
Twin Mountain View
Stayed 1 night in October 2012

Beautiful hotel in great location”

Onsen, Service and the room was Beautiful

I had a Great stay at this hotel, a tip is not to try and book a room here over the weekend as prices can be quite high due to the area been so close to Tokyo!

Reviewed October 10, 2012

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9.0
Exceptional
idan from Israel
Family with young children
Twin Mountain View
Stayed 2 nights in March 2015

Nice hotel in a good location”

Nice big rooms, view, modern and clean

Very nice hotel not far from train station which also offer free pick up from Gora Station. Good size of rooms with nice view, Onsen for male and female in the hotel. We like the complimentary drinks hotel offer every day between 4-7pm.

Reviewed March 14, 2015

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9.7
Exceptional
Emily from United States
Couple
Twin Mountain View
Stayed 1 night in January 2015

Amazing experience”

The staff, the room, the food

It was a gorgeous stay. The entire staff was very attentive to our needs, and addressed us in English everywhere we went. That was a surprise as we are used to being greeted in japanese, or having to wait just a minute to find an English speaking staff member. It was so nice, and we really appreciated that. The happy hour was beautiful, and again the staff went above and beyond. They moved us close to the fire as soon as there was a seat available. Everything about this hotel was gorgeous, and nothing disappointed. I'll definitely stay again!

Reviewed February 03, 2015

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