Hyatt Regency Kinabalu Hotel
Hyatt Regency Kinabalu Hotel
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"The location is great in city."

yanmei

|

April 7, 2018

Sea View King Bed - Guestroom Hyatt Regency Kinabalu Hotel
Sea View King Bed - Guestroom
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Lobby Hyatt Regency Kinabalu Hotel
Lobby
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Interior view Hyatt Regency Kinabalu Hotel
Interior view
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Interior view Hyatt Regency Kinabalu Hotel
Interior view
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Exceptional
Location
9.0
See all 65 photos Hyatt Regency Kinabalu Hotel
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Hyatt Regency Kinabalu Hotel

Exceptional location
- 90 meters from city center
- What's nearby?
Excellent
From 2519 reviewsSee what guests said
8.4
/
10
Excellent service
8.7
Recommended by 88% of guests
Value for money7.9
Location rating9.0
Nearest airportKota Kinabalu International Airport (BKI)
Distance to airport5.2 km
  • Free Wi-Fi in all rooms!

  • Sauna

  • Steamroom

  • Air conditioning

Room choices
8.6
Excellent
Room comfort & quality
This property is in high demand!Booked 25 times since yesterday
Executive Suite
Executive Suite
...
  • Room size: 94 m²/1012 ft²
  • City view
  • 1 king bed
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Club King
Club King
...
  • Room size: 46.3 m²/498 ft²
  • City view
  • 1 king bed
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Club Sea View
Club Sea View
...
  • Room size: 46.3 m²/498 ft²
  • Sea view
  • 2 single beds
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Club Twin
Club Twin
...
  • Room size: 46.3 m²/498 ft²
  • City view
  • 2 single beds
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Club Sea View King Bed
Club Sea View King Bed
...
  • Room size: 46.3 m²/498 ft²
  • Sea view
  • 1 king bed
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Sea View King Bed
Sea View King Bed
...
  • Room size: 42 m²/452 ft²
  • Sea view
  • 1 king bed
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Sea View Twin Bed
Sea View Twin Bed
...
  • Room size: 42 m²/452 ft²
  • Sea view
  • 2 single beds
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Regency Suite
Regency Suite
...
  • Room size: 92 m²/990 ft²
  • City view
  • 1 king bed
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Twin Room
Twin Room
...
  • Room size: 45.6 m²/491 ft²
  • Non-smoking
  • 2 single beds
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King Room
King Room
...
  • Room size: 45.6 m²/491 ft²
  • Non-smoking
  • 1 king bed
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Have a question for Hyatt Regency Kinabalu Hotel?

What people love about the property

  • "The room is spacious and provided all toiletries required."

    Yuh L.

    |

    December 15, 2017

  • "Comfortable bed, excellent bathroom."

    Greg

    |

    October 30, 2017

  • "The pool is quite nice here with views of the water."

    Harley

    |

    August 8, 2017

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More about Hyatt Regency Kinabalu Hotel

More about Hyatt Regency Kinabalu Hotel

"Clean, good choice for money-saver."

Kin Y.

|

December 28, 2017

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

"Super friendly staff...."

TAN

|

January 5, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

Real reviews from real guests

Agoda Reviews (2519)Booking.com Reviews (678)
8.4
/
10
Cleanliness8.6
Facilities8.1
Location9.0
Room comfort and quality8.6
Service8.7
Value for money7.9
Provided by verified guests of Agoda
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All guests (2519)
All room types
Showing 2196 verified guest comments
12345
8.4
Excellent
RIduan from Singapore
Couple
1 King City View
Stayed 1 night in November 2018
Excellent”
Parking is a little dodgy
Reviewed November 15, 2018
10.0
Exceptional
PREVINA from Malaysia
Couple
Club King
Stayed 2 nights in November 2018
Exceptional”
Nice hotel to stay, really enjoy n satisfied
Reviewed November 12, 2018
Dear PREVINA, Thank you very much for taking the time to provide us with comments about your recent stay at Hyatt Regency Kinabalu. Your comments regarding your stay experience are very much appreciated. We are delighted that you had enjoyed your stay pretty much. The positive feedback is definitely of greatest reward to what we've done. Thank you again for taking the time to share your valuable feedback with us. Look forward to welcoming you back at Hyatt Regency Kinabalu in the near future. Yours Sincerely, Ervina Masduki Marketing Communications Assistant Manager
Responded November 13, 2018
Hyatt Regency Kinabalu Hotel
10.0
Exceptional
tammy from Australia
Couple
1 King City View
Stayed 8 nights in October 2018
Fantastic location to markets - all an easy few min stroll. Aircon shoppimg at the doorstep .”
restaurants across the road - open late or room service at very affordable prices.
Reviewed November 09, 2018
Dear tammy, Thank you for your feedback regarding your recent stay at Hyatt Regency Kinabalu. I agree that Hyatt Regency Kinabalu offer a perfect location for our guests to explore the city and it is convenient for our guests as restaurants and shopping malls are a walking distance from the hotel. Once again, thank you for choosing Hyatt Regency Kinabalu as your preferred hotel in Kota Kinabalu and we hope to see you again in the future. Yours Sincerely, Ervina Masduki Marketing Communications Assistant Manager
Responded November 13, 2018
Hyatt Regency Kinabalu Hotel
6.0
Sarah from Australia
Solo traveler
Twin Room
Stayed 7 nights in October 2018
Good location, not good service”
This hotel has a fabulous location near markets, malls, the waterfront and Jesselton Jetty. Sadly it is let down by its staff. Trying to order a juice/food from the pool bar is difficult as it is often left unattended. The pool attendant will look on as you stand around waiting for service and do nothing to help you or contact a colleague. The tour desk is unhelpful and uninterested and the staff on the door have no idea where to recommend for eating, shopping, directions etc. The amount that I paid to stay here did not reflect the service I received and next time I will try Le Meridien.
Reviewed November 09, 2018
Dear Sarah, Thank you for taking your precious time to wrote us a review on Agoda regarding your recent stay at Hyatt Regency Kinabalu. I have to agree with you that the hotel’s central location provide the accessibility for our guest to nearby shopping malls, local market and restaurants. I would like to apologize for the inconveniences that you faced during your stay here at the hotel. We would like to assure you that we constantly strive to achieve the highest level of service and we truly regret that we fell short of our goal with you. In relation to your feedback, kindly be advised that we have shared your comments with relevant department managers to work towards the better quality of service. Please let us know on your next visit so that we are able to make your stay more comfortable and fulfilling. We look forward to welcoming you back again. Yours Sincerely, Ervina Masduki Marketing Communications Assistant Manager
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Hyatt Regency Kinabalu Hotel
8.8
Excellent
De from Malaysia
Solo traveler
Twin Room
Stayed 1 night in November 2018
Excellent”
Bed very comfortable, excellent soft sheets. But not the best pillows, they worked, but a bit on the soft side for my liking.
Reviewed November 07, 2018
Dear De, Thank you for taking the time to share your recent stay experience with us through Agoda review. I am happy to know that our bed condition able to provide you comfort throughout your stay. We look forward to your visit in future and thank you for choosing Hyatt Regency Kinabalu. Yours Sincerely, Ervina Masduki Marketing Communications Assistant Manager
Responded November 13, 2018
Hyatt Regency Kinabalu Hotel
8.4
Excellent
MICHELLE from Malaysia
Business traveler
Twin Room
Stayed 1 night in October 2018
Good for business trip”
The room is spacious and good for business trip as i can do my work comfortably. There are complimentary ice-cream from the cafe when you sign up as Hyatt member. Location is fine as can get food around easily which just walk around. Will come back.
Reviewed November 02, 2018
Dear MICHELLE, Thank you for taking your time to post your feedback on Agoda regarding your recent stay at Hyatt Regency Kinabalu. I am glad that our clean and spacious room provided you the utmost comfort to do your work as a business traveller. As a sign of gratitude for being our World of Hyatt member, we will give complementary 1 cup of gelato or rainbow latte. Aside from that, members will also receive complimentary 2 pieces of laundry per day. Our strategic location in the heart of the downtown has always been the plus point for both business & leisure travellers. Please do come visit us again in the near future as we will be glad to welcome you back here. Yours Sincerely, Ervina Masduki Marketing Communications Assistant Manager
Responded November 13, 2018
Hyatt Regency Kinabalu Hotel
8.4
Excellent
fenny from Malaysia
Family with young children
Twin Room
Stayed 1 night in August 2018
Good to stay”
The location is perfect, only hotel was old, everything is good
Reviewed October 21, 2018
Dear fenny, Thank you fenny for your positive review throughout your recent stay with us. The hotel offers a strategic location, being located at the heart of the city and is near to the local restaurants, currency exchange shops and popular malls, convenient for our guest to explore the city. Being the town’s first 5-star international hotel for almost 40 years, we are constantly upgrading the property to keep up with the trend and we are working hard to refurbish our premises image step by step. Rest assured that we truly value your comments as this will assist us to further improve the hotel’s overall facilities and services. Yours Sincerely, Ervina Masduki Marketing Communications Assistant Manager
Responded November 02, 2018
Hyatt Regency Kinabalu Hotel
8.0
Excellent
Jasmine from Singapore
Couple
1 King City View
Stayed 2 nights in October 2018
Second visit”
Very nice place. In town for a friend's wedding. Near to a couple of shopping malls and also eateries. Staff are attentive and friendly. Regret trying the city view this time as the sea view is way better!
Reviewed October 18, 2018
Dear Jasmine, Thank you for taking your time to review on your stay with us at Hyatt Regency Kinabalu. I agree that we offer the best in terms of location as we are located near malls and restaurants which is convenient for our guest to take advantage of and venture out into the city. I am also pleased to know that our service staffs are up to your expectations as we treat our guest as our top priority. Once again, thank you for choosing Hyatt Regency Kinabalu and we hope to see you again. Yours Sincerely, Ervina Masduki Marketing Communications Assistant Manager
Responded November 02, 2018
Hyatt Regency Kinabalu Hotel
9.6
Exceptional
mark from Philippines
Couple
Twin City View
Stayed 1 night in October 2018
the best in KK”
great location, well sized rooms, great view, a relaxing stay in KK
Reviewed October 16, 2018
Dear mark, Thank you for your personal feedback regarding your recent stay with us. I am pleased to know that you had a relaxing stay with us. Yes I agree with you that our location is convenient because our hotel is located at the heart of the city which makes travelling around much easier. Thank you for choosing Hyatt Regency Kinabalu as your most preferred hotel and we hope to hear from you soon. Yours Sincerely, Ervina Masduki Marketing Communications Assistant Manager
Responded November 02, 2018
Hyatt Regency Kinabalu Hotel
4.0
Chee from Malaysia
Solo traveler
1 King City View
Stayed 1 night in October 2018
Ever since it changed their management”
Ever since the hotel changed their management, the service quality was never up to its previous level. Originally booked a smoking room but no ash tray was found in the room, and took them an hour to have someone to send over an ash tray after I rang and request the delivery twice. The furniture in the room are old and tired, wooden handle underneath the sink is broken, rain shower not working. There are iron in the cabinet but no iron board. It cost RM90.00 for the buffet breakfast and not much choice at all, ordered coffee but never being served, the waitress pretend they didnt hear me and walk pass by even though I asked them for coffee. Buffet breakfast served by SPG hotel is only RM53.00, but Hyatt's RM90.00 you don't even bother being served as everyone choose to ignore you. The only good thing about the hotel is it is close to the old city centre. It is a great disappointment by Hyatt, and shall never stay in this hotel again.
Reviewed October 16, 2018
Dear Chee, Thank you for taking your time to share your last experience at Hyatt Regency Kinabalu. First and foremost, I would like to apologize for the inconveniences that you have experienced during your last stay as this is not the standard that we usually adhered to. Being the town’s first 5-star international hotel for almost 40 years, we are constantly upgrading the property to keep up with the trend and we are working hard to refurbish our premises image step by step. Rest assured that we truly value your comments as this will assist us to further improve the hotel’s facilities and services. I have already notified the Director of Food and Beverage and Assistant Director of Rooms regarding this situation so that we can improve our level of services to satisfy our guest. Please accept my sincere apologies and we will take note of this issue to make sure other guests would not face the same issue again. Yours Sincerely, Ervina Masduki Marketing Communications Assistant Manager
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Hyatt Regency Kinabalu Hotel
8.4
Excellent
Darlina from Malaysia
Couple
1 King City View
Stayed 1 night in September 2018
Helpful and friendly staff”
Convenient location
Reviewed October 05, 2018
Dear Darlina, Thank you for your kind feedback on your previous stay with us. I am very pleased to hear that our staff made your stay pleasant. At Hyatt Regency Kinabalu, we believe that providing the best services to our guests is a top priority. I am also pleased to know our hotel has put you at ease in term of locations as we are located in the heart of the city. We look forward to your next visit and thank you for choosing Hyatt Regency Kinabalu as your home away from home. Yours Sincerely, Ervina Masduki Marketing Communications Assistant Manager
Responded November 02, 2018
Hyatt Regency Kinabalu Hotel
8.0
Excellent
ismasuryati from Malaysia
Couple
Sea View King Bed
Stayed 1 night in September 2018
Nice place n good location ”
The room is spacious eventhough is old. Everything is good especially the pool view n sea behind. Just disappointed when I paid for the seaview but I got more roof view than the sea.
Reviewed October 02, 2018
Dear ismasuryati, Thank you for taking your time to share your personal review. I am happy to know you like our spacious room. Our sea view guestrooms are among the best with the panoramic view of the South China Sea, I hope you have witnessed the breath-taking sunset in the evening. We are sorry for the inconvenience you faced during your stay here. Rest assured that we truly value your comments as this will assist us to further improve the hotel’s overall facilities and services. Do come back and visit us again in the future. We will make sure that you have an amazing stay with us. Yours Sincerely, Ervina Masduki Marketing Communications Assistant Manager
Responded November 02, 2018
Hyatt Regency Kinabalu Hotel
9.2
Exceptional
Kurjanto from Singapore
Business traveler
Twin Room
Stayed 1 night in September 2018
Good location. Room size considered large ”
The location is perfect for business or leisure. The room size is large comparative to most other hotels.
Reviewed October 02, 2018
Dear Kurjanto, Thank you for sharing your recent experience with Hyatt Regency Kinabalu. I agree that our hotel is located with easy access to local attractions for our guests. I am most thrilled to see that our hotel rooms is large, spacious and fit your expectations. Thank you staying with us and we hope to welcome you again in future. Yours Sincerely, Ervina Masduki Marketing Communications Assistant Manager
Responded November 02, 2018
Hyatt Regency Kinabalu Hotel
8.4
Excellent
David from Malaysia
Business traveler
1 King City View
Stayed 1 night in September 2018
Good stay”
excellent loc and definitely lots of activities you can do as tourist
Reviewed September 24, 2018
Dear David, Thank you for taking your time to share your personal experience during your stay with us at Hyatt Regency Kinabalu. I see eye to eye with you on the fact that we are best in terms of location as it provides the convenience for our guest with nearby shopping malls, pharmacy and restaurants. Since the hotel location is at the city central, it is easier for tourist to plan for activities ranging from island hopping, discovering the varieties of food to visiting some historical landmarks. Thank you again for your review and do visit us again in the near future. Yours Sincerely, Ervina Masduki Public Relations Assistant Manager
Responded November 02, 2018
Hyatt Regency Kinabalu Hotel
10.0
Exceptional
Fadzidah
Business traveler
Sea View King Bed
Stayed 2 nights in September 2018
SHORT VISIT TO KK”
LUXURY HOTEL NICE VIEW CLEAN
Reviewed September 19, 2018
Dear Fadzidah, Thank you for sharing with us your personal review on your recent stay with us. I am happy that you enjoyed the overall condition of the hotel. I have to agree that the view we have facing the glorious South China Sea is breath-taking, especially during the sunset views. I am very happy that you enjoyed our service and please do come visit us again in the near future as we will be glad to welcome you back here. Yours Sincerely, Ervina Masduki Public Relations Assistant Manager
Responded October 02, 2018
Hyatt Regency Kinabalu Hotel
7.2
Very good
Christopher from Singapore
Solo traveler
Sea View King Bed
Stayed 3 nights in August 2018
Rooms are old, rest is fine”
This is an old hotel (1977) and in my room it showed. It also didn't match the photo which showed a floor-to-ceiling picture window with the sea view. I did have the sea view, but only half the size of window which also looked out onto some ugly roofing. Communal areas seem to have been refurbished, but obviously not all the rooms. My room was shabby and old, and I felt it was massively overpriced considering the low quality, and didn't reflect the Hyatt brand. On the plus side, staff were all very helpful and friendly, including the lady on the travel desk, and service was prompt throughout.
Reviewed August 30, 2018
Dear Christopher, Thank you for giving us your wonderful personal review regarding your recent stay at Hyatt Regency Kinabalu. I am sorry for the inconvenience that we caused during your stay. Having been established for almost 4 decades since 1977 and being the first international chain hotel in Kota Kinabalu, we have been constantly carrying out facelifts for the hotel to keep up with the trend and maintain the Hyatt brand standards. I can assured you that this is not the standards that the hotel normally adheres to. I am thrilled to hear that the services provided by our staff fulfilled your expectations. At Hyatt Regency Kinabalu, all our staff believe nothing but provide the best service as possible to our guests during their stay. Do come back and visit us again in the future. We will make sure that you have an amazing stay with us. Yours Sincerely, Ervina Masduki Public Relations Assistant Manager
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Hyatt Regency Kinabalu Hotel
10.0
Exceptional
Se
Solo traveler
Sea View Twin Bed
Stayed 2 nights in July 2018
Loved it”
The room was great for us. It was particulary spacious and the washroom was very good. Everything never made me regret the choice staying here during my trip.
Reviewed August 28, 2018
Dear Se, Thank you very much for spending your time to give us a 10.0 review regarding your recent stay at our hotel. I am overjoyed to hear that our room condition have exceeded your expectation and made your stay a comfortable one. At Hyatt Regency Kinabalu, we always strive to deliver our best as it is our top priority to ensure that guests satisfy with our service. Do come back and visit us again on your next travel to Kota Kinabalu and we will make sure you have another delightful stay. Yours Sincerely, Ervina Masduki Public Relations Assistant Manager
Responded September 05, 2018
Hyatt Regency Kinabalu Hotel
8.4
Excellent
JULIAN from Malaysia
Business traveler
Twin Room
Stayed 1 night in August 2018
Nice big rooms ”
Rooms were very large and staff were very friendly. The breakfast was excellent. However, the maintenance of the hotel is a bit off, several lightbulbs in my room were not working and the bathroom fittings in my room have seen better days, despite the hotel being renovated not too long ago. Also, swimming pool is a bit small. But nonetheless, had a very good stay here.
Reviewed August 18, 2018
Dear Julian, Thank you for choosing Hyatt Regency Kinabalu to host your stay and for taking your time to give us a review. I am happy to know that you are satisfied with the room size and our friendly staff. I apologized for the inconveniences that occurred during your stay, please know that this is not the standard we usually adhere to. Thank you for your feedback and we will take necessary action to make improvement on these inadequacies. We are looking forward to your visit in future. Yours Sincerely, Ervina Masduki Public Relations Assistant Manager
Responded August 29, 2018
Hyatt Regency Kinabalu Hotel
9.6
Exceptional
Claudine from Australia
Business traveler
Sea View King Bed
Stayed 2 nights in August 2018
Repeat customer in business ”
Rooms are nice and clean . The food choices for breakfast is good . Staff are friendly and accommodating
Reviewed August 13, 2018
Dear Claudine, Thank you for choosing Hyatt Regency Kinabalu to host your stay and for taking your time to give us a review. I am delighted to know that our room is nice and clean for you to stay. I am also glad that you enjoyed the wide variety of choices in our Tanjung Ria Kitchen during your breakfast buffet. I am also thrilled to hear that our service provided from our staff was helpful and it reached your expectations. Do come back and visit us again on your next travel to Kota Kinabalu and we will make sure you have another delightful stay. Yours Sincerely, Ervina Masduki Public Relations Assistant Manager
Responded August 29, 2018
Hyatt Regency Kinabalu Hotel
8.8
Excellent
Eng from Malaysia
Business traveler
Twin Room
Stayed 1 night in July 2018
alway my choice of hotel ”
hotel location is good
Reviewed August 10, 2018
Dear Eng, Thank you for your review about your recent stay with us. As our hotel is located in the city center, I see eye to eye with you on the fact that we are best in terms of location as it provides the convenience for our guest with nearby shopping malls, pharmacy and restaurants. Do come back and visit us again on your next travel to Kota Kinabalu and we will make sure you have another delightful stay. Yours Sincerely, Ervina Masduki Public Relations Assistant Manager
Responded August 15, 2018
Hyatt Regency Kinabalu Hotel
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