Ibis Casablanca City Center
Ibis Casablanca City Center
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"The rest of the staff were nice."

Jasmin

|

January 19, 2018

Standard Double Room - Bed Ibis Casablanca City Center
Standard Double Room - Bed
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Interior view Ibis Casablanca City Center
Interior view
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Interior view Ibis Casablanca City Center
Interior view
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Bathroom Ibis Casablanca City Center
Bathroom
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See map Ibis Casablanca City Center
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Excellent
Location
8.6
See all 35 photos Ibis Casablanca City Center
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Removed from saved list
Very good
From 169 reviewsSee what guests said
7.4
/
10
Very good cleanliness
7.7
Value for money7.1
Distance to city center1 Km
Location rating8.6
Nearest airportCasablanca - Mohamed V Airport (CMN)
Distance to airport25.8 km
  • Air conditioning

  • Daily housekeeping

  • Currency exchange

  • Bar

Room choices
Don't miss out!3 travelers have booked today.
Standard Double Room
Standard Double Room
...
  • Room size: 14 m²/151 ft²
  • Non-smoking
  • 1 double bed
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Standard 2 Single Beds
Standard 2 Single Beds
...
  • Room size: 14 m²/151 ft²
  • Non-smoking
  • 2 single beds
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Standard Room with 2 single beds
Standard Room with 2 single beds
...
  • Room size: 26 m²/280 ft²
  • Sea view
  • 2 single beds
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Standard Room With 2 Beds
Standard Room With 2 Beds
...
  • Room size: 26 m²/280 ft²
  • Non-smoking
  • 1 double bed
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Standard Single
Standard Single
...
  • Non-smoking
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Tripple Room Pool
Tripple Room Pool
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    Bed in dormitory MALE ROOM
    Bed in dormitory MALE ROOM
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      Basic Double
      Basic Double
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        Double Or Twin Deluxe
        Double Or Twin Deluxe
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          Bed in dormitory BUNK BED
          Bed in dormitory BUNK BED
          ...
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            What people love about the property

            • "Big bathroomQuite spacious for budget travellerFast FREE Wi"

              Muhammad N.

              |

              October 30, 2016

            • "Good location and service"

              Fang

              |

              September 19, 2016

            • "Good service and location"

              Fang

              |

              September 15, 2016

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            More about Ibis Casablanca City Center

            More about Ibis Casablanca City Center

            "I had a very pleasant stay."

            Sarah

            |

            January 1, 2017

            An overview

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            Nearest essentials

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
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            What they offer

            "Good location!!!"

            Yuk S.

            |

            September 30, 2017

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            Property's guest policies

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            Some helpful facts

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            Real reviews from real guests

            Agoda Reviews (169)Booking.com Reviews (1972)
            7.4
            /
            10
            Cleanliness7.7
            Facilities6.6
            Location8.6
            Room comfort and quality7.4
            Service6.8
            Value for money7.1
            Provided by verified guests of Agoda
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            All guests (169)
            All room types
            Showing 123 verified guest comments
            12345
            5.2
            Musharaf from Pakistan
            Couple
            Standard Double Room
            Stayed 1 night in November 2018
            Above average”
            we have used IBIS since 90s, but this IBIS was very different..not IBIS style and IBIS standard. AGODA must use some ethical and scales while grading hotels. This is so much important as we depend on such scales.
            Reviewed November 14, 2018
            8.0
            Excellent
            KWAN from Malaysia
            Group
            Standard 2 Single Beds
            Stayed 1 night in November 2018
            Good location ”
            Friendly staff, clean room, good location & walking distance to train station & Hassan II Mosque..will choose this hotel again if come back to Casablanca
            Reviewed November 12, 2018
            8.0
            Excellent
            KWAN from Malaysia
            Group
            Standard 2 Single Beds
            Stayed 1 night in November 2018
            Good location”
            Friendly staff, clean room, good location & walking distance to train station & Hassan II Mosque
            Reviewed November 12, 2018
            4.8
            Sook from Malaysia
            Business traveler
            Standard Double Room
            Stayed 1 night in October 2018
            Poor customer service and facilities”
            The staff are very rude.
            Reviewed November 08, 2018
            6.0
            Ka from Hong Kong
            Business traveler
            Standard Double Room
            Stayed 1 night in May 2018
            Above average”
            When I arrived at the hotel, it took me 10 minutes to wait for check in (there was only one front desk staff to check in and only 1 group ahead of us). When I got upstairs to the hotel room, the key card did not work, while the staff only speaks limited English, they tried to fix the key card for me but it did not work neither. It took me 3 trips to travel to the lobby and the room just to fix the card. The most horrible thing was, the housekeeping lady broke into my hotel room at 9am in the morning WITHOUT KNOCKING THE DOOR AND WE HAVE YET CHECKED OUT. She did not say sorry and ran away quickly. Didn't expect IBIS having such poor quality of service.
            Reviewed September 17, 2018
            3.6
            Zulfarudiani from Malaysia
            Solo traveler
            Standard 2 Single Beds
            Stayed 1 night in April 2018
            Acceptable”
            staff are more interested in themselves rather than entertaining the guest. the hotel room looks like bathroom-attached hostel. no toiletry, no water bottle and indifferent service. cam'on even Riad which is cheper provide better service
            Reviewed April 24, 2018
            Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
            Responded June 30, 2018
            Ibis Casablanca City Center
            8.8
            Excellent
            Fei from Singapore
            Solo traveler
            Standard Double Room
            Stayed 1 night in April 2018
            Convenient location next to Casa Port”
            The hotel is right next to Casa Port, which is convenient whether you're flying in to Casablanca (there's a direct train from the airport to Casa Port) or if you're arriving by train from other cities in Morocco (trains link Casa Port to Rabat, Fes and Marrakech, though you'll have to transfer at Casa Voyageurs for Fes and Marrakech). It's a 5-minute walk, and you don't even need directions because you can see the hotel from the train station.
            Reviewed April 10, 2018
            Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
            Responded June 30, 2018
            Ibis Casablanca City Center
            6.0
            Sze from Hong Kong
            Group
            Standard 2 Single Beds
            Stayed 1 night in October 2017
            Above average”
            Convenience for stopover stay.
            Reviewed April 05, 2018
            Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,
            Responded June 30, 2018
            Ibis Casablanca City Center
            7.6
            Very good
            Jasmin from Malaysia
            Solo traveler
            Standard Double Room
            Stayed 1 night in January 2018
            Convenient location; sketchy charges ”
            The hotel is standard fare. Clean. Small. Comfortable. I was charged 41 MAD for city tax. The next day, they asked me to pay again 26 MAD for city tax. I said I had already paid, but there was no record, no receipt. Also don't know why the charges kept changing. Older gentleman in grey suit charged me the first day. Otherwise, it was just a quick overnight stay. The rest of the staff were nice.
            Reviewed January 19, 2018
            Dear Jasmin , We thank you for having taken the time to write to us following your stay at ibis Casablanca City Center. You have a lukewarm memory of your stay and you rightly highlighted certain insufficiencies in the service that was provided to you, and I have been made aware of them. I attach considerable importance to correcting our mistakes, in order to improve the quality and you satisfaction. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence We hope that, following our improvements, we may count you among the guests of ibis hotels, despite your unsatisfactory experience.
            Responded January 24, 2018
            Ibis Casablanca City Center
            9.2
            Exceptional
            sungchan from South Korea
            Couple
            Standard Double Room
            Stayed 1 night in January 2018
            not much bad.”
            location was perfect. and easy to reach attraction place.
            Reviewed January 15, 2018
            Dear sungchan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
            Responded January 24, 2018
            Ibis Casablanca City Center
            6.8
            Good
            Raghied from Egypt
            Family with young children
            Standard Double Room
            Stayed 5 nights in June 2017
            Good hotel”
            Nice place, quite and clean
            Reviewed December 01, 2017
            7.6
            Very good
            BOMI from South Korea
            Solo traveler
            Standard 2 Single Beds
            Stayed 1 night in October 2017
            so so”
            Location is good, but it was hard to find the entrance of the hotel. Room condition is just fine, neat and clean. And the food at the lobby restaurant, it wasn't good..
            Reviewed October 25, 2017
            8.0
            Excellent
            Yuk from Hong Kong
            Couple
            Standard Double Room
            Stayed 1 night in September 2017
            Located mext to train station”
            Good location!!! Everything can be got within walking. But a bit of stint smell in the toilet and floor a bit dirty! Staff are helpful! Recommend to go breakfast outside.
            Reviewed September 30, 2017
            9.2
            Exceptional
            Jeanette from Philippines
            Couple
            Standard Double Room
            Stayed 2 nights in September 2017
            Centrally Located”
            The hotel is a good base towards the other lovely cities in Morocco. It's a business/budget hotel, so don't expect all amenities to be present. However, staff were friendly and tried their very best to meet our needs. Your view is the busy streets of Casablanca and the Casa Port Station. Their restaurant is acceptable with reasonably priced meals. Stayed here for 2 nights for our flight out of Morocco. Approx.45 mins to Mohammed V Airport.
            Reviewed September 29, 2017
            9.2
            Exceptional
            Rayan from Saudi Arabia
            Solo traveler
            Standard Double Room
            Stayed 4 nights in November 2015
            Great hotel”
            Simple and decent, really liked it.
            Reviewed June 03, 2017
            7.6
            Very good
            Yuxuan from China
            Couple
            Standard 2 Single Beds
            Stayed 1 night in April 2017
            All are good but the staff didn't seem too welcome and active”
            Location is good, not far from the station. Quiet at night. I didn't try food in the cafeteria.
            Reviewed May 31, 2017
            7.2
            Very good
            JEONGWOOK from South Korea
            Solo traveler
            Standard Double Room
            Stayed 2 nights in April 2017
            good location”
            very near from casa train station
            Reviewed May 30, 2017
            9.2
            Exceptional
            CORRADO from Italy
            Solo traveler
            Standard Double Room
            Stayed 1 night in March 2017
            Cheap and very central”
            Perfect for staying one night
            Reviewed March 26, 2017
            10.0
            Exceptional
            Glenn from Philippines
            Solo traveler
            Standard Double Room
            Stayed 1 night in March 2017
            Great location”
            Three minutes walk from Casa Port station. So if you are flying in from Casablanca Airport, take the train and alight at Casa Port (not Casa Voyageurs). The hotel itself is your usual Ibis hotel. Exactly the same.
            Reviewed March 04, 2017
            9.2
            Exceptional
            Sarah from Canada
            Solo traveler
            Standard Double Room
            Stayed 1 night in December 2016
            A very efficient stay”
            I stayed at the Ibis for a night as I needed to catch the train to the airport. The hotel was conveniently located and clean. My room was fairly quiet. I had a very pleasant stay.
            Reviewed January 01, 2017
            12345
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