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Activities, Hotel Indigo Karuizawa in Karuizawa
Standard Room, Hotel Indigo Karuizawa in Karuizawa
a living room filled with furniture and tables, Hotel Indigo Karuizawa in Karuizawa
Lobby, Hotel Indigo Karuizawa in Karuizawa
Interior view, Hotel Indigo Karuizawa in Karuizawa
a patio area with chairs, tables, and a window, Hotel Indigo Karuizawa in Karuizawa
a dining room table with chairs and umbrellas, Hotel Indigo Karuizawa in Karuizawa

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8.7

Excellent

480 reviews

480 reviews

Food & Dining1
Fitness Centre1
Housekeeping1
See map
See map

8.2

Excellent

Location rating score

Excellent location - Inside city center
Parking
FREE
Popular landmarks
Karuizawa prince shopping plaza 1.9 km
Karuizawa Taliesin 2.9 km
Hiroshi Senju Museum Karuizawa 3.0 km
Kyukaruizawa Ginza-dori 3.9 km
St.Paul's Catholic Church Karuizawa 4.0 km
Stone Church 5.1 km
Karuizawachurch 5.1 km
Harunire Terrace 5.1 km
Karuizawa Hoshino Area 5.5 km
Shiraito Falls 10.1 km
Nearby landmarks
Natural Leaf Michikusa Jikan 1.2 km
Alyeska Lift 1.3 km
Karuizawa Prince Hotel Golf Course 1.4 km
Seizan Golf Course 1.4 km
Sunrise Tennis Center 1.4 km
Prince Grand Resort Karuizawa 1.5 km
Usagiyama Lift 1.6 km
West High Speed Lift 1.7 km
Karuizawa 72 Golf Course 1.7 km
Heart Memory 1.7 km
Newly built in 2022

Hotel Indigo Karuizawa

18-39 Yashikizoe, Nagakura, Karuizawa-machi, Nagano, Karuizawa, Karuizawa, Japan, 389-0111 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Karuizawa, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Karuizawa prince shopping plaza. Rated with 4 stars, this high-quality property provides guests with access to restaurant and hot spring bath on-site.

Highlights

Sparkling clean

Inside city center

Check-in [24-hour]

Excellent room comfort & quality

Newly built

Hygiene Plus

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Car park

Shuttle service

Free Wi-Fi in all rooms!

Front desk [24-hour]

Sauna

Spa

Luggage storage

Car power charging station

This property is in high demand!

18 travelers have booked today.

Value for money8.2
Location rating8.2

Rooms available at Hotel Indigo Karuizawa

2 Twin Standard Private Garden
...
  • Room size: 32 m²/344 ft²
  • Garden view
  • 2 single beds
Enter dates to see prices
1 King Bed Standard Private Garden
...
  • Room size: 32 m²/344 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
1 King Bed Suite
...
  • Room size: 64 m²/689 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
2 Twin Bed Suite
...
  • Room size: 64 m²/689 ft²
  • Garden view
  • 2 single beds
Enter dates to see prices
Standard Room
...
  • Room size: 32 m²/344 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
2 Twin Bed Standard Garden View
...
  • Room size: 32 m²/344 ft²
  • Garden view
  • 2 single beds
Enter dates to see prices
2 Twin Standard River View
...
  • Room size: 32 m²/344 ft²
  • River view
  • 2 single beds
Enter dates to see prices
1 King Bed Standard Garden View
...
  • Room size: 32 m²/344 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
1 King Standard River View
...
  • Room size: 32 m²/344 ft²
  • River view
  • 1 king bed
Enter dates to see prices
2 Twin Standard Accessible River View
...
  • Room size: 32 m²/344 ft²
  • River view
  • 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Hotel Indigo Karuizawa?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hotel Indigo Karuizawa?

A stay at Hotel Indigo Karuizawa also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Hotel Indigo Karuizawa has a car park right on site for maximum convenience. Parking is free for guests. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Karuizawa with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Hotel Indigo Karuizawa?

Wake up to a great buffet breakfast at Hotel Indigo Karuizawa.

What are my dining options at Hotel Indigo Karuizawa?

Hotel Indigo Karuizawa features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. Dishes are served in buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients.

What is the smoking policy at Hotel Indigo Karuizawa?

Hotel Indigo Karuizawa does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Hotel Indigo Karuizawa?

The closest train, metro, or bus station is Karuizawa Train Station, 2.1 km away from Hotel Indigo Karuizawa.

What restaurants are nearby Hotel Indigo Karuizawa?

Hotel Indigo Karuizawa’s neighborhood is Karuizawa which includes popular restaurants such as Kawakamian, Pyrenees and Koshuen Karuizawa Main Store.

What popular shopping places are close to Hotel Indigo Karuizawa?

Located in the Karuizawa area, Hotel Indigo Karuizawa is close to great shopping choices like Karuizawa prince shopping plaza, Harunire Terrace and Natural Leaf Michikusa Jikan.

What are popular attractions near Hotel Indigo Karuizawa?

Hotel Indigo Karuizawa is located in Karuizawa area, which is famous for attractions such as Kyukaruizawa Ginza-dori, Stone Church and Karuizawachurch.

What popular natural sightseeing spots are close to Hotel Indigo Karuizawa?

Hotel Indigo Karuizawa is located within Karuizawa, which makes it conveniently close to natural sights including Shiraito Falls, Sengataki Fall and Karuizawa Yacho no Mori.

See map

Explore the neighborhood

What people love about Hotel Indigo Karuizawa

  • 9.6

    Exceptional
    Spaciousness

    "Room is spacious, clean and bed is comfortable."

    Chor

    |

    December 6, 2022

  • 10

    Exceptional
    Spaciousness

    "The room is spacious with a balcony where you can sit there for a tea or coffee any time."

    Lisa

    |

    January 1, 2023

  • 8.4

    Excellent
    Staff 

    "A nice & new & clean hotel with very friendly staffs will stay in hotel indigo if i go karuizawa again"

    Chan

    |

    January 24, 2023

Overall rating:

8.7

Excellent
480 reviews
Cleanliness
9.2
Facilities
8.8
Location
8.2
Read all reviews >
More about Hotel Indigo Karuizawa

More about Hotel Indigo Karuizawa

Hotel Indigo Karuizawa

Hotel Indigo Karuizawa, located in Karuizawa city center, is a popular choice for travelers. With its convenient location, the hotel offers easy access to the city's must-see destinations.
Enjoy all that Hotel Indigo Karuizawa has to offer! Free internet access provided within the hotel keeps you connected throughout your stay. Exploring Karuizawa is made even more convenient with the taxi and shuttle services available at the hotel. For guests arriving by car, parking is provided free of charge.
Always get the assistance you need with front desk services including concierge service and luggage storage. Cold evenings are even better than warm ones, when you can cozy up at the hotel's fireplace. For longer stays or whenever you need it, the laundry service keeps your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service and daily housekeeping let you get the most out of your time at the Hotel Indigo Karuizawa.
For health reasons, smoking is not permitted anywhere inside the hotel. For guests who would like to smoke, the designated smoking areas are available.
All guestrooms at Hotel Indigo Karuizawa provide guests with a range of amenities to ensure a restful night. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. Some rooms at Hotel Indigo Karuizawa are available with design features like a balcony or terrace. For a bit of entertainment, guests will find television available in some selected rooms.
Don't worry about being thirsty as a refrigerator is provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Hotel Indigo Karuizawa. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices.
Fill your days with the array of activities and facilities offered at Hotel Indigo Karuizawa. Burn off you vacation calories with a quick visit to the hotel's fitness facility.

Show less

Amenities and facilities

Excellent
Facilities

8.8

Languages spoken
  • English
  • Chinese [Mandarin]
  • Japanese
  • Korean
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Garden
  • Outdoor recreational features
  • Sauna
  • Spa
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Coffee shop
  • Restaurants
  • Room service [24-hour]
Swimming & soaking
  • Hot spring bath
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Fireplace
  • Food delivery
  • Heating in public area
  • Invoice provided
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Salon
  • Smoke-free property
  • Smoking area
  • Terrace
For the kids
  • Kids meal
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in [24-hour]
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Car park [free of charge]
  • Car park [on-site]
  • Car power charging station
  • Shuttle service
  • Taxi service

Location

18-39 Yashikizoe, Nagakura, Karuizawa-machi, Nagano, Karuizawa, Karuizawa, Japan, 389-0111
Excellent
Location

8.2

What's nearby

Popular landmarks
  • Karuizawa prince shopping plaza
    1.9 km
  • Karuizawa Taliesin
    2.9 km
  • Hiroshi Senju Museum Karuizawa
    3.0 km
  • Kyukaruizawa Ginza-dori
    3.9 km
  • St.Paul's Catholic Church Karuizawa
    4.0 km
  • Stone Church
    5.1 km
  • Karuizawachurch
    5.1 km
  • Harunire Terrace
    5.1 km
  • Karuizawa Hoshino Area
    5.5 km
  • Shiraito Falls
    10.1 km
Nearby landmarks
  • Natural Leaf Michikusa Jikan
    1.2 km
  • Alyeska Lift
    1.3 km
  • Karuizawa Prince Hotel Golf Course
    1.4 km
  • Seizan Golf Course
    1.4 km
  • Sunrise Tennis Center
    1.4 km
  • Prince Grand Resort Karuizawa
    1.5 km
  • Usagiyama Lift
    1.6 km
  • West High Speed Lift
    1.7 km
  • Karuizawa 72 Golf Course
    1.7 km
  • Heart Memory
    1.7 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 2-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-in until23:59
  • Check-out from11:00
  • Check-out until11:00
The property
  • Number of bars/lounges1
  • Number of restaurants1
  • Number of rooms 155
  • Year property opened2022

Reviews of Hotel Indigo Karuizawa from real guests

Provided by verified guests of Agoda
8.5
/
10
Cleanliness9.2
Facilities8.8
Location8.2
Service8.9
Value for money8.2
High score for Karuizawa
Rating
9+ Exceptional (38)
8-9 Excellent (9)
7-8 Very Good (8)
6-7 Good (1)
<6 Below Expectation (8)
Time of the year
Mar - May (1)
Jun - Aug (12)
Sep - Nov (25)
Dec - Feb (26)
All guests (149)
All room types
All languages
Showing 64 verified guest comments
1234
9.6
Exceptional
TSAI from Taiwan
Couple
2 Twin Standard River View
Stayed 1 night in January 2023

Exceptional”

Good

Reviewed February 01, 2023

See room deals

8.8
Excellent
Yvonne from Singapore
Family with teens
1 King Bed Standard River View
Stayed 2 nights in January 2023

Good stay and near to outlet stores”

The hotel is very clean and near to outlet stores. Staff is very friendly and hotel breakfast is good. The downsides are the timing and frequency for the hotel shuttle bus to the station and also lack of food choices during dinner time. If you missed the shuttle bus to the station then you have to take a taxi which typically cost about 1400yen.

Reviewed January 30, 2023

See room deals

8.4
Excellent
Chan from Hong Kong SAR, China
Group
1 King Bed Standard Garden View
Stayed 1 night in January 2023

very good”

a nice & new & clean hotel with very friendly staffs will stay in hotel indigo if i go karuizawa again

Reviewed January 25, 2023

See room deals

10.0
Exceptional
CHI from Hong Kong SAR, China
Family with young children
2 Twin Standard River View
Stayed 2 nights in December 2022

Good hotel”

everything is good.

Reviewed January 23, 2023

See room deals

10.0
Exceptional
Passareenun from Thailand
Family with young children
2 Twin Bed Standard River View
Stayed 2 nights in December 2022

Nice Place”

maids are friendly

Reviewed January 14, 2023

See room deals

10.0
Exceptional
Lisa from Hong Kong SAR, China
Couple
Upgraded Standard Room
Stayed 3 nights in December 2022

Excellent hotel - very comfortable ”

The hotel is new and well-furnished with very beautiful Christmas decorations! Absolutely stunning! The room is spacious with a balcony where you can sit there for a tea or coffee any time. The facilities in the hotel is great. The staff is friendly and helpful. Def one of the best hotels I have ever stayed! Would recommend it to anyone who are looking for a comfortable stay at Karuizawa:)

Reviewed January 01, 2023

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8.8
Excellent
Chun from Hong Kong SAR, China
Couple
1 King Bed Standard Garden View
Stayed 3 nights in December 2022

could be better”

Hardware is perfect and need to improve its software. staff may not be well trained for hotel in full house, and need to improve its english ability.

Reviewed January 01, 2023

See room deals

2.8
Chun from Hong Kong SAR, China
Couple
1 King Bed Standard Private Garden
Stayed 1 night in December 2022

Poor staff attitude”

Attitude of staff-in-charge, Angel, is rude. Overall the staff is not attentive and responsive.

Reviewed December 30, 2022

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10.0
Exceptional
Kwong from Hong Kong SAR, China
Business traveler
2 Twin Bed Standard Garden View
Stayed 1 night in November 2022

Excellent Hotel”

you can enjoy every minutes here,.

Reviewed December 29, 2022

See room deals

10.0
Exceptional
Kwong from Hong Kong SAR, China
Couple
2 Twin Bed Standard Garden View
Stayed 1 night in November 2022

Good”

Good and Good

Reviewed December 29, 2022

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9.2
Exceptional
Siu from Hong Kong SAR, China
Group
2 Twin Standard River View
Stayed 4 nights in December 2022

Exceptional”

Good

Reviewed December 22, 2022

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9.2
Exceptional
Ching from Hong Kong SAR, China
Solo traveler
2 Twin Bed Standard River View
Stayed 1 night in December 2022

New, comfortable and great hot bath”

- the hotel offers a few shuttle bus to and from the JR station but it’s a small limousine. I was lucky to get on it on both trips. For the trip when I checked out, I took one at 12 noon instead as the staff told me 11 am would be very full. - there was a fire alarm on 16 Dec night. All guests had to rush out to the lobby and it turned out to be a false alarm. It seems (on Agoda review) that this was not the first time that it happened, probably because of the fireplace in the hotel lobby. The incident was unfortunate but I was able to go back to my room after less than 5 minutes in the lobby. The hotel definitely has room for improvement on its fire alarm system. - the amenities and hot public bath are really good. The design of the room is impeccable and spacious. I also love the pajamas and coat and slippers provided so that I can wear them to the hot bath. - breakfast was great. I had to wait for about 30 min as it’s a Saturday morning at 930 am. But the hotel staff would call my room when it’s ready so it’s acceptable. Not too much variety of the food but the quality is good. - I had in room dining on my first night. The price is very reasonable and a lasagna costs about 3000 yen. It’s of standard western food quality and hot served. - there is a Lawson within 5 min walk. No other stores available but it’s sufficient as this is supposed to be a resort hotel. The Lawson is big and basically you can get everything you want / need there.

Reviewed December 18, 2022

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9.6
Exceptional
Chor from Singapore
Group
2 Twin Standard Accessible River View
Stayed 3 nights in November 2022

New hotel with Spacious room and great facilities ”

New hotel and nice environments. Room is spacious, clean and bed is comfortable. Great facilities like hot bath and gym.

Reviewed December 06, 2022

See room deals

10.0
Exceptional
David from Hong Kong SAR, China
Family with young children
Standard Room
Stayed 1 night in November 2022

Amazing beautiful hotel”

Food and staff were excellent, facilities amazing!!!

Reviewed November 29, 2022

See room deals

10.0
Exceptional
Sze from Hong Kong SAR, China
Solo traveler
Standard Room
Stayed 2 nights in November 2022

New and comfy hotel”

Something good: -Hotel staff (the male staff and Miss Yuka) are nice and attentive -Room and onsen are very clean and comfy -Breakfast is tasty -Super nice interior design and good for pictures Room for improvement: -The restaurant receptionist is not good at English so I felt I was not served with the same level of the local customers. No explanation for me when waiting for get in for breakfast. -Next day when I went back for dinner, the staff didn’t offer me a table and told me it’s full. I walked past the restaurant few times that night, not much customers. So I didn’t understand why he refused to let me in. -The shuttle bus service should be available during dinner time as some non drivers could have dinner outside the hotel too.

Reviewed November 22, 2022

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10.0
Exceptional
Thomas from United States
Solo traveler
Upgraded Standard Room
Stayed 4 nights in November 2022

Exceptional”

My experience at Hotel Indigo Karuizawa was great. The hotel staff at all levels were accommodating and friendly. As for the hotel, it was an amazing place. I will definitely return to stay.

Reviewed November 19, 2022

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8.8
Excellent
Wanqing from China
Family with teens
2 Twin Standard River View
Stayed 1 night in October 2022

Excellent”

Maybe because of the Covid, it feels like the hotel is not fully functioning. Shuttle bus is too infrequent, and you may need to wait in line for more than half hour if you took the shuttle bus to get there (as everyone else also arrived at the same time). The hot spring is pretty cool though.

Reviewed November 07, 2022

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10.0
Exceptional
Maria from Japan
Couple
1 King Bed Standard Garden View
Stayed 3 nights in October 2022

Will definitely come back!”

We've stayed at Hotel Indigo in Hakone and Karuizawa now, and we love both places! We appreciate the design that goes into every single area in the hotel. The bed is super comfortable. The staff responds to requests right away. Definitely coming back soon!

Reviewed October 21, 2022

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10.0
Exceptional
Wanyu from Taiwan
Family with teens
Standard Twin Room with River View and View Bath
Stayed 1 night in July 2022

Nice and comfortable !”

We are really happy to stay Hotel Indigo Karuizawa! New and comfortable! Everything is perfect. The staffs were so friendly.

Reviewed July 06, 2022

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7.6
Very good
nadiya from U.S. Virgin Islands
Family with young children
2 Twin Bed Standard Garden View
Stayed 1 night in June 2022

brand new at karuizawa ”

good room good atmosphere... we got upgraded too.. will recommend this hotel for sure

Reviewed June 28, 2022

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1234
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