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ITC Grand Central, a Luxury Collection Hotel, Mumbai
ITC Grand Central, a Luxury Collection Hotel, Mumbai
ITC Grand Central, a Luxury Collection Hotel, Mumbai
ITC Grand Central, a Luxury Collection Hotel, Mumbai
ITC Grand Central, a Luxury Collection Hotel, Mumbai
ITC Grand Central, a Luxury Collection Hotel, Mumbai
ITC Grand Central, a Luxury Collection Hotel, Mumbai

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8.7

Excellent

1,658 reviews

1,658 reviews

View4
Food & Dining3
Housekeeping3
See map

8.6

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Shree Siddhivinayak 2.2 km
Bandra-Worli Sea Link 4.4 km
Sri Sri Radha Gopinath Temple 5.5 km
Chhatrapati Shivaji Terminus 7.1 km
Marine Drive 7.4 km
Nariman Point 8.3 km
Gateway of India 8.5 km
Juhu Beach 9.1 km
Colaba 10.5 km
Elephanta Caves 10.5 km
Nearby landmarks
Gandhi Market 90 m
Hindmata Cloth Market 90 m
Parel Factory Outlet Market 90 m
Nare Park 150 m
Central Railway Sports Association 230 m
Dr Chetan Shetty- Birth & Beyond Clinic Clinic 350 m
Mahatma Gandhi Memorial Hospital 410 m
V/SHANTARAM HEALTH POST 470 m
KEM Hospital 470 m
K B H B Charitable Ophthalmic and E.N.T Hospital 470 m

ITC Grand Central, a Luxury Collection Hotel, Mumbai

Doctor Baba Saheb Ambedkar Road, Mumbai Central, Mumbai, India, 400012 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Mumbai Central part of Mumbai, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Gateway of India. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Sparkling clean

660 meters to public transportation

Front desk [24-hour]

Excellent room comfort & quality

Airport transport

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit

Facilities

Transport to airport

Bicycle rental

Valet parking

Complimentary WIFi in all rooms

Swimming pool [indoor]

Exercise area

Front desk [24-hour]

Check-in/out [express]

Your dates are popular among travelersUsers are booking a place in Mumbai every 2 minutes on Agoda.com
Value for money8.5
Location rating8.6
Nearest airportChhatrapati Shivaji Maharaj International Airport (BOM)
Distance to airport10.5 km

Rooms available at ITC Grand Central, a Luxury Collection Hotel, Mumbai

The Towers, Tower Lounge access level, Guest room
...
  • Room size: 31 m²/334 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Executive Club, Guest room, 1 King or Twin/Single Bed(s)
...
  • Room size: 29 m²/312 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
ITC One, Larger Guest room, 1 King, Mumbai Skyline view
...
  • Room size: 50 m²/538 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Executive Club Exclusive, Executive lounge access
...
  • Room size: 29 m²/312 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Executive Club Twin Room
...
  • Room size: 29 m²/312 ft²
  • 2 single beds
Enter dates to see prices
Executive Club Room
...
  • Room size: 29 m²/312 ft²
  • 2 single beds or 1 king bed
Enter dates to see prices
ITC One Room
...
  • Room size: 50 m²/538 ft²
  • 1 king bed
Enter dates to see prices
Tower Twin Room
...
  • Room size: 31 m²/334 ft²
  • 2 single beds
Enter dates to see prices
Tower Room
...
  • Room size: 31 m²/334 ft²
  • 2 single beds or 1 king bed
Enter dates to see prices
The Towers Twin Bed, Tower Lounge access level, Guest room
...
  • Room size: 31 m²/334 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at ITC Grand Central, a Luxury Collection Hotel, Mumbai?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to ITC Grand Central, a Luxury Collection Hotel, Mumbai?

ITC Grand Central, a Luxury Collection Hotel, Mumbai is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 2610 INR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, ITC Grand Central, a Luxury Collection Hotel, Mumbai has a car park right on site for maximum convenience. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Mumbai with private transportation, the hotel can arrange car rental for you.

Is breakfast offered at ITC Grand Central, a Luxury Collection Hotel, Mumbai?

Start your mornings right, with the continental and buffet breakfast options offered at ITC Grand Central, a Luxury Collection Hotel, Mumbai. Adults can enjoy breakfast offered with an additional charge of 1200 INR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at ITC Grand Central, a Luxury Collection Hotel, Mumbai?

ITC Grand Central, a Luxury Collection Hotel, Mumbai features 3 on-site restaurants for your dining convenience. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

What is the smoking policy at ITC Grand Central, a Luxury Collection Hotel, Mumbai?

ITC Grand Central, a Luxury Collection Hotel, Mumbai does permit smoking in some areas and is not 100% smoke-free.

What is the closest train, metro, or bus station to ITC Grand Central, a Luxury Collection Hotel, Mumbai?

The closest train, metro, or bus station is Mint Colony, 650 m away from ITC Grand Central, a Luxury Collection Hotel, Mumbai.

What restaurants are nearby ITC Grand Central, a Luxury Collection Hotel, Mumbai?

ITC Grand Central, a Luxury Collection Hotel, Mumbai’s neighborhood is Mumbai Central which includes popular restaurants such as Point of View, Hornby's Pavilion and Fredericks Lounge.

What popular shopping places are close to ITC Grand Central, a Luxury Collection Hotel, Mumbai?

Located in the Mumbai Central area, ITC Grand Central, a Luxury Collection Hotel, Mumbai is close to great shopping choices like High Street Phoenix, Gandhi Market and Parel Factory Outlet Market.

What are popular attractions near ITC Grand Central, a Luxury Collection Hotel, Mumbai?

ITC Grand Central, a Luxury Collection Hotel, Mumbai is located in Mumbai Central area, which is famous for attractions such as Bandra-Worli Sea Link, Sri Sri Radha Gopinath Temple and Mani Bhavan Gandhi Museum.

What popular beaches are close to ITC Grand Central, a Luxury Collection Hotel, Mumbai?

ITC Grand Central, a Luxury Collection Hotel, Mumbai is located in the Mumbai Central area, which includes Chowpatty Beach.

What popular natural sightseeing spots are close to ITC Grand Central, a Luxury Collection Hotel, Mumbai?

ITC Grand Central, a Luxury Collection Hotel, Mumbai is located within Mumbai Central, which makes it conveniently close to natural sights including Doongerwadi and Malabar Point.

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Explore the neighborhood

What people love about ITC Grand Central, a Luxury Collection Hotel, Mumbai

  • 9.2

    Exceptional

    "Without doubt we will stay here whenever we visit Bombay."

    Siddhartha

    |

    June 28, 2022

  • 10

    Exceptional

    "Very nice hotel my 5 times stay in tjis hotel i always keep on coming back because of the service and value for money"

    Michelle

    |

    May 31, 2022

  • 8.8

    Excellent
    Staff 

    "It was pleasant stay at hotel, with courteous staff."

    nagesh

    |

    May 31, 2022

Overall rating:

8.7

Excellent
1,658 reviews
Cleanliness
9.3
Facilities
8.8
Location
8.6
Read all reviews >
What travelers say they love:
Booked for a friend, he was happy with the stay.
K from India
Solo traveler
More about ITC Grand Central, a Luxury Collection Hotel, Mumbai

More about ITC Grand Central, a Luxury Collection Hotel, Mumbai

ITC Grand Central, a Luxury Collection Hotel, Mumbai

Make everyday special with all that Mumbai has to offer with a stay at ITC Grand Central, a Luxury Collection Hotel, Mumbai. Are you seeking the true Mumbai? Experiencing the best of the city's culture is easy with a stay at ITC Grand Central, a Luxury Collection Hotel, Mumbai, located merely 8.4 km from Gateway of India.
Enjoy all that ITC Grand Central, a Luxury Collection Hotel, Mumbai has to offer! Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Car hire services provided by ITC Grand Central, a Luxury Collection Hotel, Mumbai makes it easy to plan your day trips, sightseeing, and more around Mumbai.
For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's ticket service and tours. For longer stays or whenever you need it, the laundromat, dry cleaning service and laundry service keep your favorite travel outfits clean and available.
Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the ITC Grand Central, a Luxury Collection Hotel, Mumbai. For guests who would like to smoke, the designated smoking areas are available.
All guestrooms at ITC Grand Central, a Luxury Collection Hotel, Mumbai provide guests with a range of amenities to ensure a restful night. Enjoy your stay even more at the hotel, knowing that some selected rooms include air conditioning. For a bit of entertainment, guests will find cable TV available in some selected rooms. Don't worry about being thirsty as a refrigerator, a coffee or tea maker and mini bar are provided in some guestrooms.
Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries and bathrobes available in some guest bathrooms.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at ITC Grand Central, a Luxury Collection Hotel, Mumbai. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. Guests with dietary restrictions will appreciate a selection of cuisine types at ITC Grand Central, a Luxury Collection Hotel, Mumbai including halal options.
A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
Fill your days with the array of activities and facilities offered at ITC Grand Central, a Luxury Collection Hotel, Mumbai. A beach that's accessible right from the hotel puts you close to the ocean during your stay. A relaxing end to every day is possible with a visit to the massage, salon, steam room, spa and sauna. Don't forget to make a visit or two to the hotel's pool.
Burn off you vacation calories with a quick visit to the hotel's fitness facility. Family time on relaxed evenings is easy with the hotel's library and shared lounge and TV area.


Around the property

Don't spend all your time inside while in Mumbai! A full day's itinerary in ITC Grand Central, a Luxury Collection Hotel, Mumbai often starts with a stop at Marine Drive located 7.4 km away. Be sure to stop by Chhatrapati Shivaji Terminus located 7.1 km away, one of the most famous of all local landmarks.

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Amenities and facilities
Excellent
Facilities

8.8

Most talked about facilities

Food & Dining

2 mentions

Housekeeping

1 mention

Languages spoken

  • English
  • Hindi

Accessibility

  • Access all room by interior corridor
  • Accessibility for some meeting spaces
  • Accessible entrance to all on-site swimming pool
  • Accessible registration desk
  • Accessible rooms have doors 32-inch wide opening
  • Accessible route to the registration desk
  • Accessible vanities in all rooms
  • Adjustable height hand-held shower wand some rooms
  • Audible alarms in all guest rooms and suites
  • Audible alarms in all public hallways
  • Bathtub grab bars in all rooms
  • Deadbolts on all guest room and suites doors
  • Electronic room key
  • Elevator
  • Entirely Route to accessible guest rooms
  • Entrance to on-site business center
  • Entrance to on-site fitness center
  • Entrance to on-site spa
  • Flashing door knockers in some rooms
  • Hearing accessible rooms some rooms
  • Lever handles on all guest room doors
  • Lowered deadbolts on some guest room doors
  • Lowered electrical outlets in all rooms
  • Lowered view ports in some guest room doors
  • Main entrance
  • Mobility accessibility in some rooms
  • Non-slip grab bars in all bathrooms
  • On-site accessible restaurants / lounges
  • Roll-in shower in some rooms
  • Safety chains and/or latches on all guest doors
  • Self-closing doors on all guest rooms and suites
  • Toilet seat at wheelchair height -- some rooms
  • TTY/TTD compatibilty in some rooms
  • View ports in all guest room and suites doors
  • Visual alarms in all public hallways
  • Visual alarms in some guest rooms and suites

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Garden
  • Massage
  • On-site entertainment
  • Sauna
  • Spa
  • Steam room
  • Swimming pool [indoor]
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Happy hour
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Food delivery
  • Grooming service
  • Hair salon
  • Heating in public area
  • Ironing service
  • Laundromat
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoking area
  • Terrace

For the kids

  • Kids meal
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Bicycle parking
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Transport to airport
  • Valet parking

Sports equipment rental

  • Bicycle rental
Food and dining
Breakfast options
  • American
  • Continental
  • Vegetarian
  • Buffet
Restaurants on site

Kebabs and Kurries

  • Cuisine: Indian
  • Menu: A-la-carte

HORNBY'S PAVILION

  • Menu: Buffet, A-la-carte

SHANGHAI CLUB

  • Menu: A-la-carte
Location
Doctor Baba Saheb Ambedkar Road, Mumbai Central, Mumbai, India, 400012
Excellent
Location

8.6

Airports

  • Chhatrapati Shivaji Maharaj International Airport (BOM)
    10.5 km 41 min drive
  • Pune Airport (PNQ)
    122.0 km

Public transportation

  • Mint Colony
    660 m
  • Ambedkar Nagar
    680 m

Hospital or clinic

  • Dr Chetan Shetty- Birth & Beyond Clinic Clinic
    350 m

Shopping

  • Colaba Causeway
    9.1 km

Cash withdrawal

  • ATM
    580 m
What's nearby

Popular landmarks

  • Shree Siddhivinayak
    2.2 km
  • Bandra-Worli Sea Link
    4.4 km
  • Sri Sri Radha Gopinath Temple
    5.5 km
  • Chhatrapati Shivaji Terminus
    7.1 km
  • Marine Drive
    7.4 km
  • Nariman Point
    8.3 km
  • Gateway of India
    8.5 km
  • Juhu Beach
    9.1 km
  • Colaba
    10.5 km
  • Elephanta Caves
    10.5 km

Nearby landmarks

  • Gandhi Market
    90 m
  • Hindmata Cloth Market
    90 m
  • Parel Factory Outlet Market
    90 m
  • Nare Park
    150 m
  • Central Railway Sports Association
    230 m
  • Dr Chetan Shetty- Birth & Beyond Clinic Clinic
    350 m
  • Mahatma Gandhi Memorial Hospital
    410 m
  • V/SHANTARAM HEALTH POST
    470 m
  • KEM Hospital
    470 m
  • K B H B Charitable Ophthalmic and E.N.T Hospital
    470 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 3-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Rollaway bed fee: INR 2000.0 per night
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Airport transfer fee2610 INR
  • Travel time to airport (minutes)41

Extras

  • Breakfast charge (unless included in room price)1200 INR

The property

  • Number of bars/lounges3
  • Number of floors30
  • Number of restaurants3
  • Number of rooms 242
Property announcements

Guests must provide a valid form of government regulated identification (eg. passport, ID card, driver’s license, etc.) upon check-in.

3 Bar / Lounge :
1) Fredrick's Lounge - Club Cuisine, Finger Food
2) Point of View - Club Cuisine, Finger Food
3) Dublin - Club Cuisine, Finger Food

1 Chocolate Boutique :
1) Fabelle - The Chocolate Boutique

Please note that any changes in tax structure due to government policies will result in revised taxes, which will be applicable to all reservations and will be charged additionally during check out.

Reviews of ITC Grand Central, a Luxury Collection Hotel, Mumbai from real guests

Provided by verified guests of Agoda
8.7
/
10
Cleanliness9.3
Facilities8.8
Location8.6
Service9.1
Value for money8.5
High score for Mumbai
Rating
9+ Exceptional (35)
8-9 Excellent (8)
7-8 Very Good (5)
6-7 Good (2)
<6 Below Expectation (4)
Time of the year
Mar - May (16)
Jun - Aug (8)
Sep - Nov (9)
Dec - Feb (21)
All guests (189)
All room types
All languages

Show reviews that mention 

Showing 54 verified guest comments
123
9.2
Exceptional
Jose
Business traveler
Executive Club Exclusive, Executive lounge access
Stayed 3 nights in December 2019

A home in Mumbai.”

The ITC Mumbai is an elegant hotel on the outside, nice and and homey on the inside. The bed, pillows and linen are very comfortable. Truly a 5 star hotel.

Reviewed December 16, 2019

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Dear Guest, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit.

Responded January 07, 2021
ITC Grand Central, a Luxury Collection Hotel, Mumbai
8.4
Excellent
Shanna from Canada
Business traveler
Stayed 2 nights in September 2018

A little too much attention?”

Those who appreciate highly attentive service will like this hotel--for me, it was a bit too much. I had a drink at a bar and in that hour, six different hotel staff came by to ask me if I was enjoying myself IN ADDITION to the two people serving me. At the buffet, I couldn't help myself to food--I had to have someone there to collect the items for me. I also found the food to be outrageously expensive. I had rice and lentils one night--two of the cheapest foods on the planet--and paid roughly $26 Canadian--at least double or triple what I would pay for something like that at home. That said, the hotel is gorgeous, the staff really is extremely helpful, my room was luxurious, and the massage I had at the spa was the best massage of my life.

Reviewed October 07, 2018

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Dear Guest, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit.

Responded January 07, 2021
ITC Grand Central, a Luxury Collection Hotel, Mumbai
8.0
Excellent
Duraiswami from China
Couple
Executive Club Exclusive, Executive lounge access
Stayed 3 nights in November 2019

Pool renovation is something that should be shared on booking”

Although the ITC did offer a shuttle to get us to another hotel about 10 minutes away to use the pool (Four Seasons) it's not the same as being able to go down in the elevator for a quick swim since that commute and the fact that you're going to another hotel means you can't just throw a bathrobe over your swimming trunks and get it done quickly and easily. We stayed at the hotel 3 days, wanting to swim but somehow never quite having the time to spare to go to the other place because by the time you factor in the commute (10 min drive but waiting for a car to come around etc.) it's become an hour or more. Apart from that, super hotel. Great location, decent gym with an Olympic bar and weights - though no squat rack or bench press rack - but at least I could do deadlifts and stuff. Great breakfast. Lovely staff. Still pissed about the pool though.

Reviewed December 31, 2019

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Dear Guest, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. However on the outset we regret the issues you faced during your visit to the hotel. We have taken this up with the concerned department for effective measures.

Responded January 07, 2021
ITC Grand Central, a Luxury Collection Hotel, Mumbai
9.6
Exceptional
Nazia from India
Couple
Executive Club, Guest room, 1 King or Twin/Single Bed(s)
Stayed 3 nights in December 2020

First time meet after an year post covid”

Though we didn't get a smoking room but we got a free upgrade from hotel . Breakfast was awesome, view and stay was super fun. We really loved staying in ITC and will visit again .

Reviewed February 18, 2021

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Dear Guest, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. I am truly delighted to know that you had a memorable experience during your stay. Appreciation from our guest is what encourages us to strive for more and definitely motivates us to do our best always.

Responded February 22, 2021
ITC Grand Central, a Luxury Collection Hotel, Mumbai
10.0
Exceptional
Nazia from India
Couple
Executive Club, Guest room, 1 King or Twin/Single Bed(s)
Stayed 3 nights in February 2021

Valentine's week”

I received the most beautiful room with an exquisite view . Really loved the time spent . My partner was away due to sudden office meetings so I had to stay alone in the room but trust me I wasn't bored at all . I enjoyed the most just with the view and coziness in that room . A little tip : Ask for 1508 if you don't have issues with a smoking room .

Reviewed February 18, 2021

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Dear Guest, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit.

Responded February 22, 2021
ITC Grand Central, a Luxury Collection Hotel, Mumbai
10.0
Exceptional
Adnan from India
Couple
Executive Club, Guest room, 1 King or Twin/Single Bed(s)
Stayed 1 night in November 2020

An amazing experience”

The hotel was mind blowing. The facilities were on point. Our attendant, Kajol, helped us out tremendously. She made sure everything was perfect for us, and it was. This was one of the most memorable stay. A big thank you to Kajol for that.

Reviewed December 25, 2020

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Dear Guest, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit.

Responded January 07, 2021
ITC Grand Central, a Luxury Collection Hotel, Mumbai
9.2
Exceptional
Marcel from New Zealand
Business traveler
Stayed 2 nights in April 2018

Excellent, grand hotel”

Great place to stay. Room and facilities are excellent. Service was impeccable. Shout out to Piran from the lobby staff who went above and beyond the call of duty to help us track down somewhere to watch a football game. The building is beautiful and seems to be well located.

Reviewed April 25, 2018

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Dear Guest, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit.

Responded January 07, 2021
ITC Grand Central, a Luxury Collection Hotel, Mumbai
10.0
Exceptional
Sagar from India
Family with young children
Executive Club, Guest room, 1 King or Twin/Single Bed(s)
Stayed 1 night in November 2020

amazing experience ”

Pleasant stay . In this Covid situation I was paranoid to plan but this hotel has taken all preventative measures and I enjoyed my stay . Would really like to thanks Yash who assisted us during our stay

Reviewed November 21, 2020

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Dear Guest, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit.

Responded January 07, 2021
ITC Grand Central, a Luxury Collection Hotel, Mumbai
6.4
Good
REGU from Singapore
Couple
Executive Club, Guest room, 1 King, Mumbai Skyline view
Stayed 4 nights in December 2018

great service standards. rooms were old and tired. too expesive.”

Hotel is located in a very rough area. Room was pretty old. Toilet had a funky smell and the bath tub was dirty. Even the fridge didn't work. The state of the room didn't match the price paid. Food is really really expensive at this hotel. I recommend using the swiggy mobile app to order food in instead. Despite these cons, I must admit their staff are very service orientated and genuine. Overall I wouldn't stay here again if I had the choice.

Reviewed December 28, 2018

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Dear Guest, Greetings from ITC Grand Central, Mumbai At the outset, we would like to acknowledge receipt of your feedback and thank you for bringing this point to our notice. We regret the issues you faced during your visit to the hotel. We assure you that we are personally investigating this. Please accept our humble apology for the same; we have taken this up with the concerned department for effective measures.

Responded January 07, 2021
ITC Grand Central, a Luxury Collection Hotel, Mumbai
6.4
Good
Marcel from New Zealand
Business traveler
Executive Club Exclusive, Executive lounge access
Stayed 2 nights in April 2019

Starting to get a bit worn out”

This is the second time I've stayed at this hotel, one year apart, and to be honest, it is starting to look a bit worn. The rooms and the facilities just feel a bit tired, perhaps it needs a bit of work. Location is ok, but the immediate surrounds are not so nice. Not a bad option but I think they need some renovations.

Reviewed April 23, 2019

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Dear Guest, Greetings from ITC Grand Central, Mumbai At the outset, we would like to acknowledge receipt of your feedback and thank you for bringing this point to our notice. We regret the issues you faced during your visit to the hotel. We assure you that we are personally investigating this. Please accept our humble apology for the same; we have taken this up with the concerned department for effective measures.

Responded January 07, 2021
ITC Grand Central, a Luxury Collection Hotel, Mumbai
10.0
Exceptional
ANKIT from India
Couple
Executive Club, Guest room, 1 King or Twin/Single Bed(s)
Stayed 2 nights in December 2020

Had a great time @ ITC”

Covid precautions and protocols were handled exceptionally well. Team made the experience a memorable one. We guys enjoyed thoroughly.

Reviewed December 07, 2020

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Dear Guest, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit.

Responded January 07, 2021
ITC Grand Central, a Luxury Collection Hotel, Mumbai
9.6
Exceptional
MAMTA from India
Business traveler
Executive Club, Guest room, 1 King or Twin/Single Bed(s)
Stayed 1 night in December 2019

Very good staff at reception and Nikita was kind to upgrade me to a club room ,breakfast was good & ”

Location with garden view was lovely . Nikita at the lobby was really friendly and upgraded me to club room ,really appreciate

Reviewed January 01, 2020

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Dear Guest, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit.

Responded January 07, 2021
ITC Grand Central, a Luxury Collection Hotel, Mumbai
8.4
Excellent
Siva from Philippines
Business traveler
Stayed 2 nights in October 2018

Front desk not good and process takes too long”

CJ's staff excellent. Food choices is amazing. Room is so clean and nice. House keeping is fantastic.

Reviewed October 13, 2018

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Dear Guest, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit.

Responded January 07, 2021
ITC Grand Central, a Luxury Collection Hotel, Mumbai
10.0
Exceptional
Keyuri from India
Group
Executive Club, Guest room, 1 King or Twin/Single Bed(s)
Stayed 1 night in November 2020

Amazing Hospitality!!!”

Cleanliness standard is really appreciable. Also, food is amazing!!! Do try out their Dal Makhani!!

Reviewed December 14, 2020

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Dear Guest, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit.

Responded January 07, 2021
ITC Grand Central, a Luxury Collection Hotel, Mumbai
9.6
Exceptional
Arif from Bangladesh
Family with teens
Stayed 4 nights in September 2018

Exceptional”

Staff stood out Also the landscaping and interior

Reviewed September 30, 2018

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Dear Guest, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit.

Responded January 07, 2021
ITC Grand Central, a Luxury Collection Hotel, Mumbai
10.0
Exceptional
Jayesh from India
Couple
Executive Club, Guest room, 1 King or Twin/Single Bed(s)
Stayed 1 night in February 2021

Superb place and rooms”

Best service ever

Reviewed February 04, 2021

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Dear guest, greetings from ITC Grand Central! thank you for sharing your valuable feedback with us. Hope to welcome you back soon.

Responded February 08, 2021
ITC Grand Central, a Luxury Collection Hotel, Mumbai
9.6
Exceptional
shaan from India
Couple
Executive Club, Guest room, 1 King or Twin/Single Bed(s)
Stayed 1 night in December 2020

Exceptional”

value for money

Reviewed December 29, 2020

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Dear Guest, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit.

Responded January 07, 2021
ITC Grand Central, a Luxury Collection Hotel, Mumbai
2.0
Dr from India
Business traveler
Executive Club Exclusive, Executive lounge access
Stayed 2 nights in February 2020

Acceptable”

Room was not ready very unfriendly behaviour with front desk.

Reviewed February 12, 2020

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Dear Guest, Greetings from ITC Grand Central, Mumbai At the outset, we would like to acknowledge receipt of your feedback and thank you for bringing this point to our notice. We regret the issues you faced during your visit to the hotel. We assure you that we are personally investigating this. Please accept our humble apology for the same; we have taken this up with the concerned department for effective measures.

Responded January 07, 2021
ITC Grand Central, a Luxury Collection Hotel, Mumbai
9.2
Exceptional
Siddhartha from India
Family with young children
Executive Club Exclusive, Executive lounge access
Stayed 3 nights in June 2022

Superb Place”

Without doubt we will stay here whenever we visit Bombay.

Reviewed June 29, 2022

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Dear Guest, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours, Bhagwan Balani General Manager ITC Grand Central, Mumbai.

Responded June 30, 2022
ITC Grand Central, a Luxury Collection Hotel, Mumbai
9.6
Exceptional
SATYANARAYAN from India
Solo traveler
Executive Club, Guest room, 1 King or Twin/Single Bed(s)
Stayed 1 night in June 2022

Exceptional”

Ms. Sonal from Spa was very professional and know the therapy. She has a good knowledge on the same.

Reviewed June 20, 2022

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Dear Guest, Greetings from ITC Grand Central! Thank you for sharing your valuable feedback with us. We are truly delighted to know that you had a memorable experience during your visit. Responsibly yours, Bhagwan Balani General Manager ITC Grand Central, Mumbai.

Responded June 20, 2022
ITC Grand Central, a Luxury Collection Hotel, Mumbai
123
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