Kapuas Palace Hotel
Kapuas Palace Hotel
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Bed Kapuas Palace Hotel
Bed
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Lobby Kapuas Palace Hotel
Lobby
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Lobby Kapuas Palace Hotel
Lobby
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Swimming pool [outdoor] Kapuas Palace Hotel
Swimming pool [outdoor]
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Very good
Location
7.1
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Kapuas Palace Hotel

Recently renovated
Very good location
Have a question for Kapuas Palace Hotel?
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From 207 reviewsSee what guests said
6.4
Value for money6.7
Distance to city center2. Km
Location rating7.1
Nearest airportSupadio International Airport (PNK) - Indonesia
Distance to airport13.3 km
Has restaurantYes
  • Airport transfer

  • Free Wi-Fi in all rooms

  • Sauna

  • Air conditioning

Room choices
Don't miss out!9 travelers have booked today.
Deluxe
Deluxe
...
  • 36 m²/388 ft²
  • Smoking allowed
  • 1 double bed
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Deluxe Room Only - Hot Deal
Deluxe Room Only - Hot Deal
...
  • Pool view
  • 31 m²/334 ft²
  • 1 king bed
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Junior Deluxe
Junior Deluxe
...
  • Garden view
  • 32 m²/344 ft²
  • 1 double bed or 1 single be...
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Business Suite
Business Suite
...
  • Pool view
  • 62 m²/667 ft²
  • 1 double bed
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Superior 1 Single bed
Superior 1 Single bed
...
  • 32 m²/344 ft²
  • Smoking allowed
  • 2 single beds and 1 double ...
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Standard - Twin Bed
Standard - Twin Bed
...
  • City view
  • 32 m²/344 ft²
  • 2 single beds and 1 double ...
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Business Double Room
Business Double Room
...
  • 62 m²/667 ft²
  • Shower and bathtub
  • 1 king bed
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Standard With View Single
Standard With View Single
...
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    Deluxe With View Single
    Deluxe With View Single
    ...
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      Luxury Room - Pool View
      Luxury Room - Pool View
      ...
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        More about Kapuas Palace Hotel

        More about Kapuas Palace Hotel

        An overview

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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        What they offer

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        Some helpful facts

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        Real reviews from real guests

        Agoda Reviews (207)Booking.com Reviews (42)
        Read reviews from:
        Cleanliness5.9
        Facilities6.5
        Location7.1
        Room comfort and quality5.7
        Service6.6
        Value for money6.7
        Provided by verified guests of Agoda
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        Room type
        Standard - Twin Bed
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        Showing 159 verified guest comments
        12345
        6.4
        Good
        suherman from Indonesia
        Couple
        Standard - Twin Bed
        Stayed 1 night in July 2018
        hotel lama ditengah kota”
        hotel ini tergolong sudah tua, beberapa fasilitas tampak sidah rusak, air panas untuk mandi juga sudah tidak jalan, bahkan wc juga airnya sudah mengenang dilantai. telp di dalam ruangan saat telp ke operator, house keeping dll gak ada satupun yang angkat, dan lorong dari lobby menuju kamar pengap. kondisi kamar malam hari banyak polusi suara kelebihan hotel ini yaitu ada di jantung kota.
        Reviewed July 09, 2018
        5.6
        Molly from United Kingdom
        Couple
        Standard - Twin Bed
        Stayed 1 night in June 2018
        Very weird place, big empty spaces. Comfy beds. Pool left hair sticky for 5+ day, pool shower smelt”
        Huge wasted open spaces, comfy rooms, bathroom not so clean, needs a good scrub and hoover. Pool was nice but again not clean. Whatever is used to treat the pool is awful. Both of us have been left with a horrible sticky greasy feeling in our hair that has almost matted it for over 5 days and is only just beginning to fade. We have gone through several shampoo bottles to no avail. The pool shower area smelt overpoweringly of amonia/ urine. Not the kind of place you want to stand barefoot. Screaming kids running up and down the corridor woke us up several times in the morning. This shouldn’t be allowed. Better signage needed around the place and a more user friendly list of facilities and food options. We had a mess up with our Agoda booking which meant we couldn’t have the breakfast we expected, although the staff were helpful they didn’t offer for us to pay for breakfast or show us the options etc.
        Reviewed June 28, 2018
        5.2
        HENDRY from Indonesia
        Business traveler
        Standard - Twin Bed
        Stayed 1 night in June 2018
        Dirty”
        Dirty, lots of bug
        Reviewed June 21, 2018
        9.2
        Exceptional
        Julia from Indonesia
        Family with young children
        Standard - Twin Bed
        Stayed 1 night in June 2018
        Good service & Cheap.”
        Very Good guest service from the hotel staffs, friendly, helpful, they provided very great hospitality. Location is close to city. Even its Old hotel but they maintain those hotel facilities good enough. Bed, pillow, bedcover are good & clean but The sofa in the room it seems bit old need to clean it to avoid from cockroach hidding in the sofa, ehm.. I was there with my 2 nieces and mom, room is big enough, i will recommend this for the family stay. Its so comfortable. Sure, I will definetely be staying here again.
        Reviewed June 18, 2018
        8.0
        Excellent
        Jan from Indonesia
        Family with teens
        Standard - Twin Bed
        Stayed 1 night in April 2018
        Good Hotel”
        Good Hotel
        Reviewed May 04, 2018
        Dear Our Valuable Guest, Warmest Greeting from Kapuas Palace Hotel Pontianak. First of all, we would like do apology do delay in revert back your reviews. Thank your for staying with us. Should you have more inquiry, please do not hesitate to let us know. Best Regards, Hilda Asst. Front Office Manager
        Responded June 06, 2018
        Kapuas Palace Hotel
        9.2
        Exceptional
        Hendrik from Indonesia
        Couple
        Business Suite
        Stayed 1 night in April 2018
        Quite & Comfortable Hotel”
        noisy lift & breakfast is not good but the services & room condition is good. Has a large swimming pool. Next time must stay again
        Reviewed April 30, 2018
        Dear Our Valuable Guest, Warmest Greeting from Kapuas Palace Hotel Pontianak. First of all, we would like do apology do delay in revert back your reviews. We do apology you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know and Thank your for staying with us. Should you have more inquiry, please do not hesitate to let us know. Best Regards, Hilda Asst. Front Office Manager
        Show more
        Kapuas Palace Hotel
        5.2
        indita from Indonesia
        Family with young children
        Standard - Twin Bed
        Stayed 1 night in March 2018
        kamar mandi sangat kotor dan bau”
        kamar mandi drainase mampet dan bau jika hidupkan air di bathup lantai kmr mandi jd tergenang air yg keluar dr drainase bathup..kettle jug alas nya lepas walaupun msh hidup tp bs membahayakan tamu(bisa kesetrum)
        Reviewed April 03, 2018
        Dear Our Valuable Guest, Warmest Greeting from Kapuas Palace Hotel Pontianak. First of all, we would like do apology do delay in revert back your reviews. We do apology you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know and Thank your for staying with us. Should you have more inquiry, please do not hesitate to let us know. Best Regards, Hilda Asst. Front Office Manager
        Show more
        Kapuas Palace Hotel
        5.6
        Daniel from Indonesia
        Business traveler
        Superior 1 Single bed
        Stayed 1 night in November 2017
        Okay”
        Okay
        Reviewed March 21, 2018
        Dear Our Valuable Guest, Warmest Greeting from Kapuas Palace Hotel Pontianak. First of all, we would like do apology do delay in revert back your reviews. Thank your for staying with us. Should you have more inquiry, please do not hesitate to let us know. Best Regards, Hilda Asst. Front Office Manager
        Responded June 06, 2018
        Kapuas Palace Hotel
        8.0
        Excellent
        Imran from Malaysia
        Group
        Standard - Twin Bed
        Stayed 1 night in March 2018
        Classic Hotel with Good Facility”
        I managed to get 66 % promotion discount from original price. I would be upset if I had to pay full original price for this hotel, but with the discounted price, I am absolutely satisfied. The hotel located at quiet part of south Gadjah Mada Road, the northern part of the road is actually very busy. Food stalls, coffee shops and mini mart are available within walking distance. It is very suitable if you need peaceful sleep with basic amenities around. The hotel have very good facility, have swimming pool and gym. However, the Wifi is quite slow, and it is very confusing, not suitable for short traveling purpose. The room 224 is wide and very comfortable, however it seems quite old. Damp wall. There are cockroaches in room, and broken switch pipe, but I can tolerate this. It has good aircond and other equipment. My overall 1 day stay is nice and comfortable. Thank You.
        Reviewed March 17, 2018
        Dear Our Valuable Guest, Warmest Greeting from Kapuas Palace Hotel Pontianak. First of all, we would like do apology do delay in revert back your reviews. We do apology you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know and Thank your for staying with us. Should you have more inquiry, please do not hesitate to let us know. Best Regards, Hilda Asst. Front Office Manager
        Show more
        Kapuas Palace Hotel
        2.4
        Vun from Malaysia
        Group
        Standard - Twin Bed
        Stayed 3 nights in February 2018
        Acceptable”
        No gym facilities though mentioned. Feel cheated
        Reviewed March 01, 2018
        Dear Our Valuable Guest, Warmest Greeting from Kapuas Palace Hotel Pontianak. First of all, we would like do apology do delay in revert back your reviews. We do apology you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know and Thank your for staying with us. Should you have more inquiry, please do not hesitate to let us know. Best Regards, Hilda Asst. Front Office Manager
        Show more
        Kapuas Palace Hotel
        5.6
        Robert from Indonesia
        Solo traveler
        Superior 1 Single bed
        Stayed 1 night in January 2018
        Average, weird Hotel with unhelpful Staff”
        my superior room was comfortable, and because I was to tired to check out next day I wanted to extend my stay for one more night, but Hotel-Internet went down all morning and I could not re-book thru agoda.com again. The staff and the manager (he was dressed like a housekeeper -maybe he was the housekeeper?) where unhelpful and unmotivated about this and I did not want to book another night for a much higher rate at the reception .After telling the "so called manager"that in case the internet is not working again that I have no other choice than to checkout at 12, he sayed something in indonesian, (which I don´t understand), to the girl behind the reception and both laughed about me behind my back. At that moment I decided to checkout. It´ s really a strange hotel , at times it felt like being in the twilight zone. Its very difficult to describe, for me this huge dark hotel exude a spooky atmosphere, like in "The Shining"and it was a relief for me to move to another hotel.
        Reviewed January 23, 2018
        6.8
        Good
        Sony from Indonesia
        Couple
        Standard - Twin Bed
        Stayed 1 night in December 2017
        the Wifi connection is not good”
        pros: - the room is really nice, property all great - bed is comfy and quite large - breakfast food was good actually - also has a good swimming pool where you can have fun there. cons: - Wifi connection is super weak, even it's pop ups but there is no way you can connect to the wifi. - old thick TV, come on, all the hotels should use flat LCD nowadays, and you guys still use this kind of TV? - Electrical socket is hard to reach, i thought it's better when you put it in a reachable place such as close to the bed.
        Reviewed January 07, 2018
        8.0
        Excellent
        Lovita from Indonesia
        Solo traveler
        Standard - Twin Bed
        Stayed 2 nights in November 2017
        Good”
        Everything is good 👍🏻👍🏻👍🏻
        Reviewed January 05, 2018
        3.6
        tony from Indonesia
        Family with young children
        Standard - Twin Bed
        Stayed 1 night in January 2018
        bad hotel”
        room is dirty. they didnt change the blanket. condition of bathroom is worse. will not stay for next time.
        Reviewed January 03, 2018
        5.6
        eko from Indonesia
        Group
        Standard - Twin Bed
        Stayed 1 night in November 2017
        bad facilities on sanitary,no hot water (unfunctional) and flush toilet unfunctional”
        have a large room,and cHEAP, recommended for solo traveler
        Reviewed November 26, 2017
        10.0
        Exceptional
        Ryu from Malaysia
        Family with teens
        Standard - Twin Bed
        Stayed 2 nights in November 2017
        awesome...”
        i will choose it again next time.
        Reviewed November 18, 2017
        7.2
        Very good
        Fenner from Indonesia
        Business traveler
        Standard - Twin Bed
        Stayed 3 nights in August 2017
        Worth the Money”
        Good condition for one of the oldest hotel in Pontianak.
        Reviewed October 24, 2017
        6.8
        Good
        ANDRI from Indonesia
        Solo traveler
        Standard - Twin Bed
        Stayed 1 night in August 2017
        good”
        for all , i think great
        Reviewed August 30, 2017
        6.4
        Good
        DAYANG from Malaysia
        Couple
        Stayed 6 nights in April 2017
        Good”
        I love the hotel. Location was a bit remote. Takes quite a distance to walk to reach the town centre. Facilities were excellent but sad to say it's need a makeover BIG TIME. My room was big but the air conditioner was leaking, cracks in the bathroom, limited sports channel, bad TV reception and no info regarding hotels services is available. Luckily the staff was excellent. I had to leave earlier ( 2 days earler) than expected because of family emergency and the staff were a lot of help and quite friendly to arrange for my travel back home. Yeah, i would love to come back there with my family this time.
        Reviewed April 26, 2017
        6.8
        Good
        Hendy from Indonesia
        Group
        Superior 1 Single bed
        Stayed 3 nights in September 2015
        Old and silent”
        Not many people coming to this huge hotel. Maybe because of the distance, also room was dirty.
        Reviewed May 31, 2016
        12345
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