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KITA NO KAZE SARYO - ADULTS ONLY
KITA NO KAZE SARYO - ADULTS ONLY
KITA NO KAZE SARYO - ADULTS ONLY
KITA NO KAZE SARYO - ADULTS ONLY
KITA NO KAZE SARYO - ADULTS ONLY
KITA NO KAZE SARYO - ADULTS ONLY
KITA NO KAZE SARYO - ADULTS ONLY

Removed from saved list

8.9

Excellent

85 reviews

85 reviews

See map

8.5

Excellent

Location rating score

Excellent location - 2.57 kilometers from city center
Parking
FREE
Popular landmarks
Little Prince Museum 260 m
Hakone Venetian Glass Museum 450 m
Sengokuhara 1.1 km
Pola Museum of Art 1.1 km
Hakone Ropeway 2.3 km
Ōwakudani 2.5 km
Hakone Gōra Park 3.4 km
The Hakone Open-Air Museum 4.0 km
Hakone Shrine / Kuzuryu Shrine Singu 6.7 km
Odawara Castle 12.9 km
Nearby landmarks
Senkyoromae Bus Station 90 m
Sengokuhara Onsen 210 m
Little Prince Museum 260 m
Hakone Venetian Glass Museum 450 m
Shinanok Bus Station 460 m
Hakone Botanical Garden of Wetlands 580 m
Nagai Clinic 630 m
Sengokuhara Bunka Center Mae Bus Station 630 m
Lalique Museum Hakone 670 m
Shikikurabuhakonewanoka 700 m

KITA NO KAZE SARYO - ADULTS ONLY

934-29 Sengokuhara, Hakone-machi, Ashigarashimo-gun, Hakone, Hakone, Japan, 250-0631 - See map

This ryokan features free Wi-Fi in all rooms for easy connection, and car park free of charge. Conveniently situated in the Hakone part of Hakone, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous The Hakone Open-Air Museum. Rated with 4.5 stars, this high-quality property provides guests with access to massage, restaurant and indoor pool on-site.

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Highlights

Sparkling clean

90 meters to public transportation

Front desk [24-hour]

Excellent room comfort & quality

260 meters to Little Prince Museum

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit

Facilities

Front desk [24-hour]

Valet parking

Complimentary WIFi in all rooms

Contactless check-in/out

Swimming pool [indoor]

Spa

Shops

Coffee shop

Your dates are popular among travelersUsers are booking a place in Hakone every 12 minutes on Agoda.com
Value for money9.1
Location rating8.5
Nearest airportHaneda Airport (HND)
Distance to airport76.4 km

Rooms available at KITA NO KAZE SARYO - ADULTS ONLY

Exceptional
Room comfort & quality

10

Room
...
  • Room size: 64 m²/689 ft²
  • Smoking allowed
  • 4 futons
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Room
...
  • Room size: 64 m²/689 ft²
  • Non-smoking
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Room
...
  • Room size: 94 m²/1012 ft²
  • Non-smoking
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Room
...
  • Room size: 94 m²/1012 ft²
  • Non-smoking
Enter dates to see prices
Room
...
  • Room size: 94 m²/1012 ft²
  • Smoking allowed
Enter dates to see prices
Room
...
  • Room size: 64 m²/689 ft²
  • Non-smoking
  • 4 futons
Enter dates to see prices
Room
...
  • Room size: 64 m²/689 ft²
  • Smoking allowed
Enter dates to see prices
Room
...
  • Room size: 64 m²/689 ft²
  • Non-smoking
Enter dates to see prices
Suite - Non-Smoking
...
  • Room size: 64 m²/689 ft²
  • Garden view
  • 2 single beds and 1 futon
Enter dates to see prices
suite Smoking
...
  • Room size: 64 m²/689 ft²
  • Garden view
  • 2 single beds or 1 futon
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at KITA NO KAZE SARYO - ADULTS ONLY?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The front desk is always open, day or night.

How do I get to KITA NO KAZE SARYO - ADULTS ONLY?

For those who wish to drive their own cars, KITA NO KAZE SARYO - ADULTS ONLY has a car park right on site for maximum convenience. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Hakone with private transportation, the ryokan can arrange taxi service.

What are my dining options at KITA NO KAZE SARYO - ADULTS ONLY?

KITA NO KAZE SARYO - ADULTS ONLY features an on-site restaurant for your dining convenience.

What is the smoking policy at KITA NO KAZE SARYO - ADULTS ONLY?

KITA NO KAZE SARYO - ADULTS ONLY does not permit smoking in any of its rooms or indoor areas.

What is the closest train, metro, or bus station to KITA NO KAZE SARYO - ADULTS ONLY?

The closest train, metro, or bus station is Senkyoromae Bus Station, 80 m away from KITA NO KAZE SARYO - ADULTS ONLY.

What restaurants are nearby KITA NO KAZE SARYO - ADULTS ONLY?

KITA NO KAZE SARYO - ADULTS ONLY’s neighborhood is Hakone which includes popular restaurants such as Le Petit Prince, Irori Chaya and Kana.

What popular shopping places are close to KITA NO KAZE SARYO - ADULTS ONLY?

Located in the Hakone area, KITA NO KAZE SARYO - ADULTS ONLY is close to great shopping choices like Hakone Museum of Photography, Hamamatsuya and Hatajuku Yosegi Kaikan.

What are popular attractions near KITA NO KAZE SARYO - ADULTS ONLY?

KITA NO KAZE SARYO - ADULTS ONLY is located in Hakone area, which is famous for attractions such as The Hakone Open-Air Museum, Hakone Shrine / Kuzuryu Shrine Singu and Hakone Venetian Glass Museum.

What popular natural sightseeing spots are close to KITA NO KAZE SARYO - ADULTS ONLY?

KITA NO KAZE SARYO - ADULTS ONLY is located within Hakone, which makes it conveniently close to natural sights including Mt. Kintoki, Chisuji Falls and Fuji-Hakone-Izu National Park.

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Explore the neighborhood

What people love about KITA NO KAZE SARYO - ADULTS ONLY

  • 10

    Exceptional

    "Everything from the food, service and amenities was perfect."

    Wayne

    |

    December 13, 2021

  • 10

    Exceptional

    "Definitely will come back with someone next time I come back to Japan!"

    Jihwan

    |

    December 10, 2019

  • 10

    Exceptional

    "The food not only tasted incredible it also looked amazing."

    Jihwan

    |

    December 10, 2019

Property ranking|Compared to 444 Hakone properties
See all rankings
Value for money score
9.1/10
Room comfort score
10/10
Room size
68 sqm.
Cleanliness score
9.2/10
Better than
99
%
of Hakone properties
Better than
99
%
of Hakone properties
Bigger than
97
%
of Hakone properties
Better than
93
%
of Hakone properties
Overall rating:

8.9

Excellent
85 reviews
Cleanliness
9.2
Facilities
9.0
Location
8.5
Read all reviews >
More about KITA NO KAZE SARYO - ADULTS ONLY

More about KITA NO KAZE SARYO - ADULTS ONLY

KITA NO KAZE SARYO - ADULTS ONLY

Enjoy the best of Hakone and nearby adventures with a stay at KITA NO KAZE SARYO - ADULTS ONLY. Are you seeking the true Hakone? Experiencing the best of the city's culture is easy with a stay at KITA NO KAZE SARYO - ADULTS ONLY, located merely 4.0 km from The Hakone Open-Air Museum.
Enjoy all that KITA NO KAZE SARYO - ADULTS ONLY has to offer! Free internet access provided within the ryokan keeps you connected throughout your stay. Exploring Hakone is made even more convenient with the taxi services available at the ryokan. For guests arriving by car, parking is provided free of charge.
Feel like doing nothing? Available services like room service and daily housekeeping let you get the most out of your time at the KITA NO KAZE SARYO - ADULTS ONLY. For health reasons, smoking is not permitted anywhere inside the ryokan.
All guestrooms at KITA NO KAZE SARYO - ADULTS ONLY provide guests with a range of amenities to ensure a restful night. Enjoy your stay even more at the ryokan, knowing that some selected rooms include blackout curtains and air conditioning. Some rooms at KITA NO KAZE SARYO - ADULTS ONLY are available with design features like a balcony or terrace. For a bit of entertainment, guests will find television available in some selected rooms.
Don't worry about being thirsty as a refrigerator, a coffee or tea maker, bottled water, instant tea and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the ryokan you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms.


Dining and things to do

Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the ryokan assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
Fill your days with the array of activities and facilities offered at KITA NO KAZE SARYO - ADULTS ONLY. A relaxing end to every day is possible with a visit to the massage and spa. Don't forget to make a visit or two to the ryokan's pool. Family time on relaxed evenings is easy with the ryokan's library and shared lounge and TV area.
Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops and souvenir shops.


Around the property

An array of attractions are a must-see while visiting Hakone. Don't forget to stop by the most iconic landmark in the area, the famous Hakone Ropeway just 2.2 km away. Be sure to visit Odawara Castle located 12.9 km away, an item on every checklist of those who travel to Hakone.


Reasons to stay here

Find incredible value for money here, which is ranked better than 98% of the city's accommodation.
Compared to the city's accommodation options, this ryokan scored higher than 99% of them for food and dining.
According to guests who stayed here, this ryokan's room comfort is rated higher than 99% of other accommodations in Hakone.

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Amenities and facilities
Exceptional
Facilities

9

Most talked about facilities

Food & Dining

3 mentions

View

1 mention

Languages spoken

  • English
  • Chinese [Mandarin]
  • Japanese

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Massage
  • Spa
  • Swimming pool [indoor]
  • Swimming pool [outdoor]

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Kitchen
  • Restaurants
  • Room service

Swimming & soaking

  • Hot spring bath

Services and conveniences

  • Air conditioning in public area
  • Contactless check-in/out
  • Daily cleaning
  • Disabled facilities
  • Elevator
  • Gift/souvenir shop
  • Ironing service
  • Library
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room

Access

  • Adult-only property
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed

Getting around

  • Car park [free of charge]
  • Car park [on-site]
  • Taxi service
  • Valet parking

Available in all rooms

  • A/C
  • Bathrobes
  • Complimentary drinking water
  • Hair dryer
  • Refrigerator
  • Towels
Food and dining
Breakfast options
  • Asian
Restaurants on site

Kitanokaze-Saryou

  • Cuisine: Japanese
Location
934-29 Sengokuhara, Hakone-machi, Ashigarashimo-gun, Hakone, Hakone, Japan, 250-0631
Excellent
Location

8.5

Airports

  • Haneda Airport (HND)
    76.4 km
  • Mt. Fuji Shizuoka Airport (FSZ)
    92.1 km

Public transportation

  • Senkyoromae Bus Station
    90 m
  • Shinanok Bus Station
    460 m

Hospital or clinic

  • Nagai Clinic
    630 m

Convenience store

  • Lawson
    460 m

Cash withdrawal

  • ATM
    830 m
What's nearby

Popular landmarks

  • Little Prince Museum
    260 m
  • Hakone Venetian Glass Museum
    450 m
  • Sengokuhara
    1.1 km
  • Pola Museum of Art
    1.1 km
  • Hakone Ropeway
    2.3 km
  • Ōwakudani
    2.5 km
  • Hakone Gōra Park
    3.4 km
  • The Hakone Open-Air Museum
    4.0 km
  • Hakone Shrine / Kuzuryu Shrine Singu
    6.7 km
  • Odawara Castle
    12.9 km

Nearby landmarks

  • Senkyoromae Bus Station
    90 m
  • Sengokuhara Onsen
    210 m
  • Little Prince Museum
    260 m
  • Hakone Venetian Glass Museum
    450 m
  • Shinanok Bus Station
    460 m
  • Hakone Botanical Garden of Wetlands
    580 m
  • Nagai Clinic
    630 m
  • Sengokuhara Bunka Center Mae Bus Station
    630 m
  • Lalique Museum Hakone
    670 m
  • Shikikurabuhakonewanoka
    700 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

Minimum age of guests is: 13 year(s).

Others
  • Please check-in before 06:30 PM due to dinner preparations.
  • Guests with food allergies or preferences are advised to notify the property in advance via the Special Request box.
  • Guests who reserved a room with dinner must check in before 07:00 PM or dinner cannot be served and no refund provided.
  • The minimum age required to stay at this property is 13 years.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-in until18:00
  • Check-out until12:00

Extras

  • Daily Internet/Wi-Fi fee0 JPY

The property

  • Non-smoking rooms/floorsYes
  • Number of restaurants1
  • Number of rooms 10
  • Room voltage100
  • Most recent renovation2011

Parking

  • Daily parking fee0 JPY

Reviews of KITA NO KAZE SARYO - ADULTS ONLY from real guests

Provided by verified guests of Agoda
8.9
/
10
Cleanliness9.2
Facilities9.0
Location8.5
Room comfort and quality10.0
Service8.8
Value for money9.1
High score for Hakone
Rating
9+ Exceptional (12)
8-9 Excellent (4)
7-8 Very Good (4)
6-7 Good (1)
<6 Below Expectation (1)
Time of the year
Mar - May (5)
Jun - Aug (2)
Sep - Nov (6)
Dec - Feb (9)
All guests (41)
All room types
All languages

Show reviews that mention 

Showing 22 verified guest comments
12
10.0
Exceptional
Jihwan from United States
Solo traveler
Twin Room - Non-Smoking
Stayed 1 night in December 2019

Would rate 10/5 if I could!”

On my japan trip this year, I booked to Kita no Kaze Saryo for one night. The host were all very hospitable and made sure I was comfortable in my stay. The room I was staying in (Susuki) was incredible. The best part about this trip although has to be the kaiseki dinner. The food not only tasted incredible it also looked amazing. My only regret to my trip to Kita no Kaze Saryo would be traveling alone. Definitely will come back with someone next time I come back to Japan!

Reviewed December 10, 2019

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7.2
Very good
Susanna from Malaysia
Couple
Twin Room - Non-Smoking
Stayed 2 nights in November 2017

Location of Kita no Kaze Saryo.”

Kita no Kaze Saryo is a very exclusive Onsen resort, where there are only a few units available. The place is always full however you can hear laughters and satisfaction from other guests and yet to don't see them. The place is so discreet that you have your own privacy yet can feel the vibrant of the whole resort. Their omakase breakfast and dinner is to die for. The highlight of the stay is definitely the private onsen that is attached to your room. If planning to stay at this resort. May I suggest to go early as possible, as the resort is about an hour away from the main train station. There are buses every 15 minutes departing from the train station.

Reviewed December 04, 2017

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10.0
Exceptional
wai from United States
Couple
Twin Room - Non-Smoking
Stayed 1 night in May 2017

Exceptional”

Best experience in Hakone area! Super nice and have privacy!!

Reviewed June 05, 2017

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9.0
Exceptional
Kei from Hong Kong SAR, China
Family with teens
Superior Twin Room - Non-Smoking
Stayed 1 night in October 2015

By far one of the best in room private onsen”

Staff very helpful and polite! Food was delicious! Rooms very nice and clean

I was happy with my stay at this hotel! Everything was perfect! Food staff room onsen massage! I miss this place already! I had a private onsen with a huge outdoor area! It was so relaxing staying here! Food were decorated like an art piece! Made with the best seasonal food! My whole family enjoyed our stay! We regret not staying a bit longer.

Reviewed November 05, 2015

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8.8
Excellent
ANGELA from Hong Kong SAR, China
Couple
Superior - Non-Smoking
Stayed 1 night in September 2016

A decent and tastefully decorated hotel with excellent food and service”

My daughter and I stayed in "Suzuran" - a one-bedroom suite with a bamboo garden and open air hot spring bath. The room was very spacious and cozy. Meals were served in private rooms inside the restaurant. Both food and service were excellent. It was a memorable experience and we will definitely come back in future.

Reviewed September 10, 2016

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7.6
Very good
James from United Arab Emirates
Solo traveler
Twin Room - Non-Smoking
Stayed 1 night in May 2016

Excellent food, quiet & relaxing”

Food was amazing. Make sure to book the larger rooms if you want a "tatami" experience. Very private place... i.e. not the place if you prefer to be around others. I was disappointed that there were no views, but it was nonetheless very tranquil, quiet and peaceful.

Reviewed May 27, 2016

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8.8
Excellent
SHENG from China
Couple
Standard Suite
Stayed 4 nights in January 2016

Good choice for escape”

Long distance can not stop we choice this fantastic place again. Private place for peace-chasing couple tourists. Pls prepare enough space for delicious fresh food cause we could not eat them up every night there. Fresh air and beautiful forest in dream. Convenient to several famous art gallery.

Reviewed July 05, 2016

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8.4
Excellent
Sergey from United States
Couple
Superior - Non-Smoking
Stayed 1 night in October 2017

Excellent”

Great private bath, delicious dinner.

Reviewed October 26, 2017

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10.0
Exceptional
Wayne from Japan
Couple
Japanese-style Room with Open-air Bath (Hamanasu Type)
Stayed 1 night in December 2021

Exceptional”

This hotel is not cheap but it is worth every penny! Everything from the food, service and amenities was perfect. Can't recommend this place enough.

Reviewed December 13, 2021

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10.0
Exceptional
Tsai from Taiwan
Couple
Superior Twin Room - Non-Smoking
Stayed 2 nights in February 2016

This is a great resort. ”

1. Food is perfect. 2. Services r great. 3. It is a very private place.
Reviewed February 16, 2016

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9.6
Exceptional
KUMIKO from Japan
Couple
Superior Twin Room - Non-Smoking
Stayed 1 night in March 2022

最高でした!”

今回2階の広いベランダに露天風呂があるタイプの部屋にしたのですがかけ流しの温泉で入りたい時にいつでも入れるのがとても良かったです。 おかけで体の疲れがしっかり取れました! ラウンジではアルコールもソフトドリンクも飲み放題で、大好きなクラフトビールまで置いてあったので部屋に持っていって露天風呂に入りながら夢の晩酌も出来ました🎵 お食事も素材そのものの旨味を存分に活かされていてどれも見た目も味も大満足でした。ペアリングのワインも凄く美味しくて何から何まで感動続きの旅でした。

Reviewed April 03, 2022

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6.8
Good
Syouhei from Japan
Couple
suite Smoking
Stayed 1 night in March 2022

大変良いが、残念なポイントが……”

高級旅館であることから料理の質、サービス、落ち着いた宿泊となりました。 宿泊中に他の宿泊客に会うことも無く過ごせてこのコロナ禍でこれは大変良いと思えました。 ただ、今1つ残念だったのが従業員の質が良くないこと。 無料で受けられる貸切露天風呂の説明が一切ないこと、紅茶を注文したのにコーヒーがでたこと、予約した岩盤浴の時間になって伺っても手配がなかったこと、等々上記以外にも様々ありこちらとしてはこちらとしては次に何が起こるかハラハラでした。 その1点に目を瞑れば大変良い旅館なので、従業員の教育次第で更に良い旅館になると思います。 また箱根に来た際には宿泊をしたいと思います。

Reviewed March 15, 2022

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9.6
Exceptional
NAITO from Japan
Family with teens
Luxury Suite with Open-Air Bath - Smoking
Stayed 1 night in February 2022

素敵な宿”

家族でお邪魔しました。 食事がバラエティー豊かでお味はもちろんのこと、盛り付け、器も素敵でした。スタッフさんもみなさん感じが良く、また行きたいお宿です。

Reviewed March 04, 2022

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7.6
Very good
TOMOMI from Japan
Couple
Superior Twin Room - Non-Smoking
Stayed 1 night in May 2021

久しぶりのきたの風茶寮”

鈴木料理長のお料理、相変わらず美味しかったです。

Reviewed May 23, 2021

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9.2
Exceptional
YAMADA from Japan
Couple
Stayed 1 night in December 2019

箱根最高レベル”

スイートルームへの宿泊です。 料理は一品一品手の込んだモダンな懐石で、見た目にも楽しめました。 部屋付きの温泉も広めのスペースに椅子が用意されており、湯上りの体を冷まして、快適に温泉を楽しむことが出来ました。 部屋はとても綺麗で整っていて、室内にマッサージチェアがあり、完璧でした。 北海道に多くのホテルを持つグループとのことですが、このレベルを維持するのは凄いことだと思いました。

Reviewed December 31, 2019

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2.0
Nedkanok from Thailand
Couple
Suite with Semi Open-Air Bath - Smoking
Stayed 1 night in June 2017

สกปรก นรกจริงๆ ห้องทั้งเก่าและมีแมงมุมตั้งหลายตัว พนักงานเอาสเปรย์มาฉีดฆ่าแมลงมุมในห้องที่เราต้องนอนคืนนี้เลวร้ายที่สุด ชั่วมาก”

อย่าได้คิดจะมาเหยียบที่นี่เลย เลวร้ายมากๆ ทั้งห้องพัก ทั้งพนักงานที่แย่ๆ ไม่มีการเซอร์วิสมาย แต่ถ้าอยากมาหาประสบการณ์เกี่ยวกับแมงมุมก็ขอเรียนเชิญมาพักได้

Reviewed June 30, 2017

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9.6
Exceptional
Lai from China
Couple
Superior Twin Room - Non-Smoking
Stayed 1 night in December 2019

Exceptional”

服務設施及食物都非常有水準,混合意大利味道的日式菜。 房間裡更免費提供,啤酒4罐﹑水2枝及綠茶2枝。 房內的浴室更加了不起,加上一個露天溫泉,但留意這間酒店是沒有大浴池,適合喜歡在房間裡浸溫泉的人。 12歲以下小童恕不招待。

Reviewed December 17, 2019

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9.6
Exceptional
Jihyun from South Korea
Couple
Twin Room - Non-Smoking
Stayed 1 night in August 2016

가이세키요리가 맛있는 친절한 료칸”

가이세키요리가 맛있고 보기에도 아주 좋았습니다. 직원분들이 친절하셔서 언어의장벽을 뛰어넘을 수 있었습니다. 영어가 다소 안 통할 때도 있으므로 구글번역기가 있으면 좋을 것 같네요~^^시설이나 음식은 훌륭합니다!^^

Reviewed August 10, 2016

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7.6
Very good
YING from China
Couple
Superior Twin Room - Non-Smoking
Stayed 1 night in November 2019

酒店硬件设施不错,建议选择带有温泉的房间”

酒店最接近的巴士站是仙乡楼,步行100米左右即可到达,交通较为方便,去大涌谷和芦之湖等景点就在门口的巴士站坐车就可以了。我选择的是房间带有私人温泉的房间,这个非常方便,而且温泉也很舒服。 去年我曾经去到城崎入住差不多价格的温泉酒店,两家酒店相比,我更加喜欢城崎的酒店的服务和晚餐。下面是几点入住酒店的感受: 1、由于预订的时候我选择了“到店支付”,但是我却忘记携带信用卡了,我希望可以通过agoda进行扣款,经过沟通了一个小时,问题还是没有解决。我向酒店提出,能否取消我现在的订单,并且重新预订马上付费,酒店也表示不太清楚。接待的服务人员帮我拨打了agoda的客服,最终没有解决问题。就这样一个付款的问题,前前后后沟通了一个小时,我觉得太浪费时间,而且这种情况感觉酒店人员也不是特别清楚; 2、可能酒店的中国旅客不多,基本所有的资料都是日文,有英文的资料也不多。并且酒店人员的英文也不是特别好,所以双方沟通起来非常累; 3、对于预订酒店后,酒店人员的邮件回复非常不及时。由于当时预订想要更改时间,想和酒店人员邮件沟通,好像是隔了至少三四天的时间才收到回复; 4、晚餐和早餐不是特别符合我的口味。菜式都算是和食,但是有部分菜色口味比较一般,而且由于酒店人员英文也一般,所以介绍菜色的时候,我们只能够了解一个大概,比如这个是猪还是鱼,应该怎么吃。但是要了解每道菜还是有点困难的; 5、由于我第二天要退房去羽田机场,所以我提前在google查了路线之后,和酒店人员进一步核实。在仙乡楼是有巴士直达机场的,但是酒店人员和我说最早的一班是10:15,所以我们决定不乘坐机场巴士去机场。第二天早上在等巴士的时候,有一位在附近上班的日本人告诉我可以在对面站台乘坐机场巴士,我说酒店说这个巴士要十点后,所以来不及赶上航班。她告诉我是可以的,然后带我去到桃源台的终点站坐机场巴士去机场,而且经过仙乡楼的时候才九点多,并不是第一班车要十点后才到。

Reviewed November 26, 2019

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10.0
Exceptional
qiong from China
Couple
Stayed 1 night in February 2018

很好的感受”

炒好的 环境以及食物 服务都是一级棒

Reviewed April 22, 2018

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12
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