Exceptional”

So far quite happy wif the hotel service cleaniness of d room, location etc.. Just only the wireless connection is abit poor in the room. It will keep On disconnect or pop up incorrect password althg u key the correct one. For business working purposes abit struggling to use the wifi. Hope the hotel management will settle this issue. Otherwise the hotel environment and service is perfect. Thanks.

Exceptional”

Nice and clean. Good for a short vacation.

Nothing sensational ”

The only reason you'd want to come here is either 1) for the hot spring or 2) a place that is away from the bustling city area. Be prepared to stock up snacks as there is no convenience store nearby while the restaurant serves very basic meals. The saving grace is that the new place is new and the rooms are decently cozy. A fair warning: the aircon here somehow gets really dry for the skin. I hate to say this but the WiFi here is appalling. Provided password does not work and had to call front desk. Even with a new password, the connection is blotchy and fails to connect for a good number of times, not to mention how slow it can get. At least the WiFi got a little better later that night but I can't hide the fact this is infuriating.

Relaxing hotel”

Very spacious and cozy room. Only managed to connect to Wifi on our 2nd night after given another password. Breakfast however needs to be improve. Came at 9.45am however food almost empty. Saw several guest asking for replenishment. Not variety like KSL city. Pool side doesnt have a drainage so not sure how the pool was filtered. Probably good to have someone to oversee pool as i've seen kids dipping in their slippers through the pool. Hot spring is very enjoyable. Separate for male and female. Overall stay is definitely satisfied! Hope to return soon.

New & affordable hotel with nice hot spring pools”

Overall, the hotel was good and value for money. We like that it is still a new hotel so everything was still clean. However, one negative point is looong queue at the omelette and noodles station in the pool restaurant during breakfast. There was only 1 chef doing both. I suggest that you assign 1 chef each for the omelette and noodles station to cut the queue shorter. The kuay teow noodles done was also too salty n mushy to eat. The breakfast spread was also limited and waiters/chef were late to replenish. The same chef is also the one cooking the sausages & beef slices that’s why it takes so long to replenish. Talk about lack of manpower! Good thing the cash register guy helped out with cooking them. Another gripe about the hotel is the close proximity to a cemetery which we can see from our deluxe room window. Actually it’s just behind/beside the hotel. What we liked most are the indoor hot spring pools which you seldom find in other hotels.The outdoor pool was a bit cold.

Will definitely stay again”

What I like about the place is that there's a playground near the breakfast area so my husband and I can actually continue eating while the children played. The swimming pool is situated such that it doesn't get the direct sun so I didn't have to worry about getting sunburnt from being in the pool for too long. The hotel is about 10-15mins from Aeon Tebrau which has Fanpekka, a big indoor playground, and many dining and shopping options. What I didn't really like was that the staff was not friendly and helpful.

Nice new hotel ”

Stayed here n this offers better value than the ksl resort in town. Have to drive to this new hotel though as no buses

Great facility”

Good facility for a hotel room. I used the sauna and there is private pool for woman only.

Excellent”

Excellent hotel but wifi is very poor. Tried to connect my tablet and phone more than 10 times but could never connect due to weak signal and wrong passcode (despite staff insisting it is correct passcode)

Beautiful”

Hotel with great location - a few minutes away to AEON bandar dato Onn! Beautiful clean rooms, worth our money! Nice hot spring pool, it was super-syiok! Just the breakfast could be better. We were disappointed because lack of choices and had to wait for topups. Live stations was slow too, but still bearable. Will return but might think of choosing breakfast outside.

comfortable and nice view”

Nice hotel and view. They have provide me a baby cot and really nice service. The most nice is the hot spring and gym but residential and hotel guest is sharing the same facilities except hot spring.

EXCELLENT SERVICES”

STAFF WELCOME US WITH GREAT SERVICES .... CLEANLINESS IS AWESOME HOT SPRINGS MAKES MY DAY MORE REFERESHING IM SURE TO COME BACK AGAIN BECAUSE THE ROOM IS WELL DESIGN AND COSY HIGH STANDARD LOVE IT..... KSL HOT SPRING RESORT IS THE BEST

A good place chilling”

Location is far from amenities like shopping centres. You can drive out or grab. Near to pandan city and AEON Tebrau abt 10 mins drive. Sauna and hotsprings worth it foe chilling and SPA. Room is clean and comfortable and wifi is strong.

VERY NICE HOTEL AND SERVICE”

my second time here. all good except the cafe breakfast near the pool. it was open cafe so it was not very hygienic since the flies can fly freely to the food. it nice if they also provide a close area that safe for kids under 2.

Excellent”

I was given complimentary upgrade to executive suite and it's so nice!!! Love the lookthrough bathtub and shower. It's really value for money, would recommend this to my friends. Only bad thing is the wifi is weak and there isnt any room service but understandable hotel is still new so maybe they should consider having room service as we need to travel with car to go to nearest food place. Overall i enjoyed my stay and will come here again :)

Very good”

Pros: Rooms are new and large. Friendly staff. Got upgraded to deluxe room. Cons: Deluxe room smells like old wet socks. Not sure if its the aircon filter or carpet but even after daily housekeeping it still smelled. Wifi signal and reliability was poor.

Nice new hotel”

Reasonably priced, the hotel is quite new and clean Is far from shopping district and eateries Staff friendly but not very helpful. Called twice for room make up but didnt come Pool is big, Gym is small but for small workout is fine Shower room door not sealed properly, water kept seeping out during shower. Aircond on and off.

ok”

ok

Exceptional”

There’s no room service and as such, we have to travel out for dinner. Also the wine we bought from hotel cafe tasted like vinegar. So expensive 120ringgit and in the end we didn’t drink. Hope we can get refund.

Good”

A convenient hotel to stay when we visit our relatives. Stay a night during the CNY period. Hotel looks severely under staff, quite chaotic with masses of people checking-in. We waited quite awhile to be served, got our room key, queue a long time for the lift to the room. To our horror, it was already occupied by another guest. Once again, queue for the lift to head back to reception, wait to be served again and given another room on the same floor. After checking in the room, we drew the curtain and found us looking out at cemetery. It was a horror sight and we again went through the motion to change room. As it was fully booked, they gave us a smaller room instead. Overall, it was a touch and go experience, being new the room is clean but there are no other facilities that I would be interested to use in the hotel.