Luco Apartments @ Imperial Suites
Luco Apartments @ Imperial Suites
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"Nice location & environment was clean enough & huge space."

Margaret

|

March 20, 2018

3 Bedroom - Bedroom Luco Apartments @ Imperial Suites
3 Bedroom - Bedroom
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Lobby Luco Apartments @ Imperial Suites
Lobby
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Lobby Luco Apartments @ Imperial Suites
Lobby
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Swimming pool [outdoor] Luco Apartments @ Imperial Suites
Swimming pool [outdoor]
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Exceptional
Location
9.0
See all 55 photos Luco Apartments @ Imperial Suites
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Removed from saved list
Newly renovated
Excellent
From 87 reviewsSee what guests said
8.6
/
10
Excellent value for money
8.7
Recommended by 87% of guests
Value for money8.7
Location rating9.0
Nearest airportKuching International Airport (KCH)
Distance to airport2.8 km
  • Free Wi-Fi in all rooms!

  • Sauna

  • Currency exchange

  • Steamroom

Room choices
Three Bedroom Residence
Three Bedroom Residence
...
  • Room size: 140 m²/1507 ft²
  • Mountain view
  • 1 queen bed & 1 queen bed &...
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Five Bedroom Mountain View Penthouse
Five Bedroom Mountain View Penthouse
...
  • Room size: 185 m²/1991 ft²
  • Mountain view
  • 1 king bed & 1 king bed & 2...
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3 Queen Beds
3 Queen Beds
...
  • Room size: 120 m²/1292 ft²
  • City view
  • 1 queen bed & 1 queen bed &...
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4 Bedrooms
4 Bedrooms
...
  • Room size: 185 m²/1991 ft²
  • City view
  • 1 king bed & 1 king bed & 2...
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3 Bedroom
3 Bedroom
...
  • Room size: 120 m²/1292 ft²
  • Mountain view
  • 1 king bed & 1 king bed & 2...
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3 Bedroom Suite, Balcony
3 Bedroom Suite, Balcony
...
  • Room size: 150 m²/1615 ft²
  • Mountain view
  • 1 king bed & 2 single beds ...
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Three-Bedroom Suite
Three-Bedroom Suite
...
  • Room size: 140 m²/1507 ft²
  • Balcony/terrace
  • 1 king bed & 1 king bed & 1...
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Three Room Suite
Three Room Suite
...
  • Room size: 140 m²/1507 ft²
  • Mountain view
  • 1 king bed & 2 single beds ...
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3 Bedroom Suite
3 Bedroom Suite
...
  • Nature view
  • Balcony/terrace
  • 1 king bed & 1 king bed & 2...
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3 Rooms Suite
3 Rooms Suite
...
  • Mountain view
  • Balcony/terrace
  • 1 king bed & 2 semi double ...
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Have a question for Luco Apartments @ Imperial Suites?

What people love about the property

  • "Very comfortable to stay with big family."

    wong

    |

    November 8, 2017

  • "A well maintained apartment, very clean and comfortable to stay."

    Clara

    |

    October 26, 2017

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More about Luco Apartments @ Imperial Suites

More about Luco Apartments @ Imperial Suites

"The house is clean and fully furnish."

amnart B.

|

November 15, 2017

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

"Very comfortable"

wong

|

December 7, 2017

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (87)
8.6
/
10
Cleanliness8.6
Facilities8.5
Location9.0
Service8.5
Value for money8.7
Provided by verified guests of Agoda
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All guests (87)
All room types
Showing 39 verified guest comments
12
10.0
Exceptional
Elicebat from New Zealand
Family with young children
3 Rooms Suite
Stayed 2 nights in October 2018
Cleaned, complete and comfortable. ”
We were in a 3 bedroom for 7 adult. The washing machine with a dryer was a real bonus especially when you have children. The staff was superbly helpful and cheerful. Thanks Andy and Jack
Reviewed November 01, 2018
Liz! It was really a pleasure meeting you and your family. Thank you so much for introducing me to them. Thank you as well for taking the time to leave such a nice review about us. We always strive to provide the best service to our customers and always look forward to seeing you again! Sincerest, Andy H.H. Lau Guests Relations Manager
Responded November 03, 2018
Luco Apartments @ Imperial Suites
10.0
Exceptional
Ek from Malaysia
Family with teens
3 Bedroom Suite
Stayed 3 nights in October 2018
Worth for the value”
Good location and near to Boulevard Shopping Mall and is suitable for family to have short stay. Facilities is quit sufficient just that the toilet with no water hose and spray set for washing after pass feces. This can be improve.
Reviewed November 01, 2018
Ek! Thank you so much for taking the time to leave us such a good review score. I am glad you enjoyed your stay with Luco. We have more and more properties joining as partners and we look forward to provide you with a wider variety of properties to choose from. We promise to always provide you with the best service. We have taken your feedback and have improved on it and the next time you are back, you will most definitely have the facility that you requested. In the event that any of our customers require anything during their stay, feel free to request for it. We will try our best to provide it. Sincerest, Andy H.H. Lau Guests Relations Manager
Responded November 03, 2018
Luco Apartments @ Imperial Suites
9.6
Exceptional
Rui from Malaysia
Group
3 Bedroom Suite
Stayed 1 night in October 2018
Clean and comfortable”
Nice staff, comfortable
Reviewed October 25, 2018
It was such a pleasure meeting you Rui! Thank you so much for taking the time to leave us a review. Thank you also, for choosing Luco | Apartments @ Imperial Suites, Kuching. You were so nice to me and my team during your stay. We appreciate it very much. At Luco, we strive to provide the best customer service and maintain the highest of cleanliness standard to ensure that you have a pleasurable, comfortable and enjoyable stay. You can expect the same for any Luco | Apartments you choose to stay at in future! Till we meet again, Andy H.H. Lau Guests Relations Manager
Responded October 26, 2018
Luco Apartments @ Imperial Suites
9.6
Exceptional
Razariah from Malaysia
Family with teens
3 Rooms Suite
Stayed 1 night in October 2018
Exceptional”
Apartments is very nice, clean and fully furnish. the staff is very friendly and kind .
Reviewed October 22, 2018
Aza! Thank you so much for your review! It was such a pleasure meeting you and serving you :) I look forward to meeting and serving you in the near future. I am glad that you enjoyed staying at one of Luco | Apartments. There will always be a space for you at Luco ! Sincerest, Andy H.H. Lau Guest Relations Manager
Responded October 23, 2018
Luco Apartments @ Imperial Suites
9.2
Exceptional
Joseph from Malaysia
Group
3 Bedroom Suite
Stayed 2 nights in October 2018
Great affordable stay”
Nice and spacious place. This stay is not under Imperial Hotel management so the person in charge, Andy, met us personally for the check in and check out. Overall it’s a valued for money stay.
Reviewed October 15, 2018
Joseph! It was a pleasure meeting you. Thank you so much for choosing Luco. Yes, Luco is a property management company, we manage, maintain and service properties for property owners. All of our properties hold the highest standard of cleanliness and are managed with the same management style no matter which property and in which location. We aim to provide top notch personalised hospitality services as well as maintain the highest cleanliness standard and at the same time keep the prices for our services affordable and reasonable. Thank you so much for choosing Luco and whenever you stay at a Luco | Property, you will be sure to received the same quality and standard you have received as the first time you checked in :) Sincerest, Andy H.H. Lau Guests Relations Manager
Responded October 15, 2018
Luco Apartments @ Imperial Suites
10.0
Exceptional
dyaz from Malaysia
Family with young children
3 Bedroom Suite
Stayed 1 night in September 2018
Staff Good & Friendly. Services is the best. ”
Everything is good. Just parking car only need extra. If family using 2 cars. But for us, staying this apartment is best and good. Thanks to Andy, because he is the best staff from Luco Vision that very friendly and good in help. So, this place are very very recommended for big families come and stay here.
Reviewed October 01, 2018
Wani! Thank you so so much for your review. It was such a pleasure meeting you and your family! I am so glad you enjoyed your time at Luco | Apartments and I will see you very soon! You were so kind and nice. Thank you for this. Yes, for parking, there is only one complimentary parking per apartment unit. However, parking is only RM2.00 per entry into the carpark. Again, thank you so much Wani! Sincerest, Andy H.H. Lau
Responded October 01, 2018
Luco Apartments @ Imperial Suites
10.0
Exceptional
leo from Malaysia
Business traveler
3 Bedroom Suite
Stayed 1 night in September 2018
Excellent place for relaxing and family travelling”
5 star service from 1st day until check out. Thanks and look forward to come again.
Reviewed September 19, 2018
Mr Leo! Thank you so much for your honest review. Yes, it was a personal welcome and a personal goodbye. We have shared a few things together and I am so glad to have met you :) Thank you so much for your time and also your business. I look forward to serving you again in future. Sincerest, Andy H.H. Lau
Responded September 19, 2018
Luco Apartments @ Imperial Suites
10.0
Exceptional
suhailia from Malaysia
Family with young children
3 Bedroom Suite
Stayed 1 night in September 2018
Exceptional”
great place, clean house,good location with high speed internet,good host and value for money..recomended for big family
Reviewed September 18, 2018
Thank you so much for your review Ms Suhailia. It was a pleasure serving you and your friends. We look forward to your return and to serve you again. Yours sincere, Andy H.H. Lau
Responded September 19, 2018
Luco Apartments @ Imperial Suites
4.8
sie from Malaysia
Family with young children
3 Bedroom Suite
Stayed 1 night in September 2018
First class facilities and charges, third class service (or worst)”
Apartment condition is good and well maintained. Hidden charges at check in without explanation or prior notice. Collecting deposit RM 300 plus SST RM 18.20 but no receipt given when asking for receipt. Staff in charge named Sherry promises to return deposit with receipt upon check out disappear and not contactable upon check out. Tried for for more than 2 hours but no body answer phone. Manage to find CEO of Luco Vision Sdn Bhd called Andy Lau through search at Luco Vision Sdn Bhd facebook and subsequently manage to solve it but delayed departure by over 2 hour. Staff involved-at least be contactable and explain appropriately.
Reviewed September 16, 2018
Ms Sie, Thank you so much for your review and I would like to truly apologize again. I am truly truly sorry. We never impose hidden charges to our guests and it is supposed to be informed to all guests before check-in. I sincerely apologize on this. We do have a receipt book and there was no reason for a member of my team to forget, but I will make sure that this never happens again in future. We are new to this SST thing and we are trying our best to keep up. I apologize on behalf of my team and I promise this will never happen again. And as promised, we are still in contact through social media to solve the issue. I want to thank you again for this review as it is reviews like these that allow us to constantly improve. Yours sincere, Andy H.H. Lau
Responded September 18, 2018
Luco Apartments @ Imperial Suites
10.0
Exceptional
Nur from Malaysia
Family with young children
3 Bedroom Suite
Stayed 1 night in July 2018
Good Service”
very good service here. mr yahud so nice. apartment very huge. thanks. will come again
Reviewed August 19, 2018
Thank you very much for your review Ms.Nur and appreciate your valuable feedback! It was a pleasure to serve you and we look forward to your next stay with us!
Responded August 28, 2018
Luco Apartments @ Imperial Suites
7.6
Very good
Lee from Malaysia
Group
Stayed 1 night in January 2018
Good place to stay especially for family ”
The room is big comfy and clean. Location is good. Shopping mall is downstairs and there're food courts nearby and walkable.
Reviewed June 17, 2018
Thank you so much for your review Mr Lee. It was a pleasure serving you and we appreciate your valuable feedback! We look forward to your next visit.
Responded August 03, 2018
Luco Apartments @ Imperial Suites
4.4
Siva from Singapore
Group
3 Bedroom Suite
Stayed 5 nights in March 2018
Acceptable”
Very complicated hecking in and out
Reviewed April 06, 2018
Dear Siva. Thank you so much for your valuable. We have taken the necessary steps to ensure that our guests will not encounter this problem anymore! We apologize for your experience and look forward to the next time you visit! We promise that you will have a 10/10 experience in future!
Responded August 03, 2018
Luco Apartments @ Imperial Suites
7.6
Very good
NAZRATUL from Malaysia
Family with young children
3 Bedroom
Stayed 1 night in March 2018
good”
good
Reviewed March 27, 2018
Thank you so much for your feedback Nazratul! We look forward to your next visit.
Responded August 03, 2018
Luco Apartments @ Imperial Suites
7.6
Very good
Lee from Malaysia
Group
3 Bedroom
Stayed 1 night in March 2018
Very good”
Nice and clean place, value for money, however I dont understand why the laundry area is locked so cannot have access to washing machine, the area looks like a storage place.
Reviewed March 22, 2018
Thank you so much for your valuable feedback Mr Lee, Since we are a service apartment, we go provide mops, vacuums, laundry are and detergent to all our guests. We are sorry if the door was accidentally locked, our ground team is always available for situations like this. So in the case any door accidentally gets locked, guests can call our ground team at any time to solve the issue. Now, we are calling guests a few hours after their check in to ask if there is anything they need or any assistance they may require. We want to ensure that all our guests have a most pleasant stay. We have made major changes to our management in hopes of serving you better.
Responded August 03, 2018
Luco Apartments @ Imperial Suites
8.8
Excellent
Margaret from Malaysia
Group
3 Bedroom
Stayed 1 night in March 2018
EXcellent apartment”
nice location & environment was clean enough & huge space. If Boulevard there had some cinema then it will perfect .
Reviewed March 20, 2018
Thank you so much Ms Margaret for your review. We appreciate it a lot and are looking forward to serving you in the near future!
Responded August 03, 2018
Luco Apartments @ Imperial Suites
10.0
Exceptional
Chee from Malaysia
Family with young children
3 Bedroom Suite
Stayed 3 nights in February 2018
Execellent location and worth for money”
First stay and quite surprised with the space of the apartment. Everything keep very well and worth for the moeny.
Reviewed February 22, 2018
Mr Chee, thank you so much for your great review! Yes, to the amazement of most of our guests, the apartment is really huge! It is also comfortable. And we thank you so much for leaving us a review that can express that. We look forward to serving you on your next stay with us.
Responded August 03, 2018
Luco Apartments @ Imperial Suites
6.0
Yaw from Malaysia
Business traveler
Stayed 1 night in January 2018
Nice ”
Nil
Reviewed February 06, 2018
Mr Yaw, thank you so much for your review. We appreciate all types of feedback as it helps us improve on our services. We have made major changes on: 1) Customer Service 2) Customer Experience Our more recent guest have expressed their positive experiences with us, however, we are still constantly growing and learning on how to make our services even better than yesterday. We look forward to serving you even better when you return.
Responded August 03, 2018
Luco Apartments @ Imperial Suites
8.8
Excellent
Eric from Malaysia
Business traveler
3 Rooms Suite
Stayed 1 night in December 2017
Satisfy for our stay and still have room for improving”
For overall, price was acceptable, comfort and location was good. Just want to suggest, each bedroom try to provide more than 2 pillow and a mirror will be better. Always alert with "ghost booking" which from different OTA, because not all guest are easy to nego with especially from oversea. I will be back again, good stay for us.
Reviewed January 15, 2018
We have called you directly for improvements that can be made on our services and customer experience. As you were a customer relations manager before, we learnt a lot from you. I would like to say thank you again for leaving such a good rating review. And we have taken your feedback and improved on them. It is because of people like you that we can continue growing and improving. Looking forward to serving you in your next visit, Eric.
Responded August 03, 2018
Luco Apartments @ Imperial Suites
9.2
Exceptional
Kardi from Indonesia
Family with teens
Stayed 1 night in December 2017
Exceptional”
Good facilities
Reviewed January 05, 2018
Kardi! Thank you so much for your 9.2 rating review. And for taking the time to leave a review. I would like to say that we have since improved alot on our service as well as customer experience. And would like to welcome you back at any time when you come back to Kuching. Thank you again, Kardi!
Responded August 03, 2018
Luco Apartments @ Imperial Suites
8.4
Excellent
Ahmad from Malaysia
Family with teens
3 Bedroom Suite
Stayed 2 nights in December 2017
Spacey & Convenient”
Pros: - Spacious and clean - Easy access to the mall (convenient) - Great and simple check-out system (RM300 deposit was returned on the same day) - Mr Wong was very helpful during check-in Cons: - The TV channels were very poor (no ASTRO, etc.) - Finding a parking space for the rental car was quite difficult especially when there were a lot of patrons to the mall
Reviewed January 05, 2018
Ahmad! A very big thank you for taking the time to leave a review for us. Firstly, we would like to say that we have improved vastly on our customer service and experience. And by experience, one of them includes the addition of extra TV channels, we have installed Hypp TV in all of our units so that our all our guests can enjoy watching movies and news from the Hypp TV service. Secondly, we would like to apologize for the limited parking space. At times the mall does get overcrowded, especially during the holidays. And seeing that the Apartment is attached to the mall, this was what cause the problem (like you have mentioned). We would like to share that the mall's parking basement is also attached to the apartment's parking basement in hopes to provide the convenience to Apartment guests. Although the parking basement is huge, this problem still persists in very peak seasons (i.e December, CNY and Hari Raya), however we are trying our very best to fix this.
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Luco Apartments @ Imperial Suites
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