Makati Shangri-La Manila Hotel
Makati Shangri-La Manila Hotel
See all 42 photos

"Love the gym, sauna and jacuzzi."

Lea

April 23, 2018

Fitness center Makati Shangri-La Manila Hotel
Fitness center
See all 42 photos
Lobby Makati Shangri-La Manila Hotel
Lobby
See all 42 photos
Interior view Makati Shangri-La Manila Hotel
Interior view
See all 42 photos
Interior view Makati Shangri-La Manila Hotel
Interior view
See all 42 photos
See map Makati Shangri-La Manila Hotel
See map
Exceptional
Location
9.3
See all 42 photos Makati Shangri-La Manila Hotel
See all 42 photos
Removed from saved list

Makati Shangri-La Manila Hotel

Exceptional location
Stay in the heart of Manila - See what's nearby
Excellent
From 1114 reviewsSee what guests said
8.9
Recommended by 90% of guests
  • 620 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Heart of the city

Room choices
9.1
Exceptional
Room comfort & quality
This property is in high demand!Last booked 1 hour ago
Horizon Club Deluxe Twin Room
Horizon Club Deluxe Twin Room
...
  • 38 m²/409 ft²
  • Executive lounge access
  • 2 double beds
Enter dates to see prices
Horizon Club Deluxe King Room
Horizon Club Deluxe King Room
...
  • 38 m²/409 ft²
  • Executive lounge access
  • 1 super king bed
Enter dates to see prices
Deluxe
Deluxe
...
  • City view
  • 44 m²/474 ft²
  • 1 king bed or 2 single beds
Enter dates to see prices
Deluxe Suite
Deluxe Suite
...
  • City view
  • 74 m²/797 ft²
  • 1 king bed
Enter dates to see prices
Executive Room
Executive Room
...
  • City view
  • 56 m²/603 ft²
  • 1 king bed or 2 single beds
Enter dates to see prices
Horizon Deluxe (Access to Horizon Club Lounge)
Horizon Deluxe (Access to Horizon Club Lounge)
...
  • City view
  • 44 m²/474 ft²
  • 2 single beds or 1 double b...
Enter dates to see prices
Executive Room - Staycation Special Promo
Executive Room - Staycation Special Promo
...
  • City view
  • 56 m²/603 ft²
  • 1 super king bed
Enter dates to see prices
Deluxe - Min. 7 nights
Deluxe - Min. 7 nights
...
  • City view
  • 44 m²/474 ft²
  • 2 double beds
Enter dates to see prices
Superior
Superior
...
  • City view
  • 40 m²/431 ft²
  • 1 king bed or 2 single beds
Enter dates to see prices
Hao Hua Fang  Deluxe Room
Hao Hua Fang Deluxe Room
...
  • 38 m²/409 ft²
  • Non-smoking
Enter dates to see prices
Have a question for Makati Shangri-La Manila Hotel?
Up to 30% off with Agoda Insider Deals!

Prices drop the moment you sign in!

Sign in now
More about Makati Shangri-La Manila Hotel

More about Makati Shangri-La Manila Hotel

"Nice selection of foods."

Reviewed April 1, 2018

Byron from Philippines

|

Family with young children

An overview

Show more

Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show less

What to eat nearby

Filipino cuisine
Filipino cuisine
Vatel Restaurant Manila
3.1 km Filipino, French, Mediterranean
iBread
4.9 km Filipino
Hizon's Cakes & Pastries
5.5 km Filipino
Asian cuisine
Asian cuisine
Spices
110 m Asian, Indian, Thai
Pagstop Lounge
240 m Asian
Nihonbashi Tei
930 m Asian, Japanese, Sushi
Chinese cuisine
Chinese cuisine
Hap Chan Tea House
3.6 km Chinese
Joward's Hotpot and Seafoods Restaurant
4.7 km Chinese, Seafood
China Place
4.8 km Chinese

What they offer

"Good location."

david from Philippines

|

Family with young children
Show less

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
Show more

Property's guest policies

Show more

Some helpful facts

Show more

Real reviews from real guests

Agoda Reviews (1114)Booking.com Reviews (1172)
8.9
Cleanliness9.1
Facilities8.7
Location9.3
Room comfort and quality9.1
Service9.1
Value for money8.0
Provided by verified guests of Agoda
Filter guest comments by:
Language
English
日本語
한국어
العربية
more
Room type
Deluxe
Executive Room
Horizon Deluxe (Access to Horizon Club Lounge)
Superior
more
Search reviews
Now you can search for any keyword within the reviews
Showing 722 verified guest comments
12345
9.6
Exceptional
SONIA from Hong Kong
Business traveler
Deluxe
Stayed 2 nights in September 2018
excellent staff who went beyond their way to help”
Precious and her colleagues in the hospitality club floor were so helpful with rebooking our flights since ours was cancelled due to a typhoon. excellent stay! will def be back
Reviewed September 17, 2018
8.8
Excellent
Geryl from Philippines
Couple
Superior
Stayed 2 nights in August 2018
Excellent”
Great location, definitely will be staying back again..
Reviewed September 11, 2018
8.0
Excellent
Gaylord from Philippines
Family with young children
Superior
Stayed 2 nights in August 2018
Gold but old”
What makes this hotel great is the staff. They have the best people in the hotel industry. What’s not working for them really is the old carpet, furnitures, bathroom fixtures, etc. Pls be very careful when booking their rooms. Check the fine print for further taxes and charges. The base rate of rooms are cheap, but after the taxes and other charges included, it doesn’t come out as cheap anymore. And sometimes that doesn’t even come wih breakfast. So the final cost is just as expensive as the other hotels in the area, but they’re staff is still the best.
Reviewed September 06, 2018
9.6
Exceptional
ABDUL from Malaysia
Family with young children
Superior
Stayed 1 night in August 2018
Great Hotel”
We had a great time in Makati Shangri-La. They allow us early check-in & extra an hour late check-out since our flight is at 5pm Special thanks to Ms Alexa who assist us for check-in and ensure we had a suitable room for our family of five. Location is great since it is a walking distance to shopping mall and easy to find food.
Reviewed August 25, 2018
Dear ABDUL, Thank you for taking the time to share your Makati Shangri-La, Manila experience with us. We are more than grateful for your kind appreciation towards our gestures of hospitality — and we agree, Alexa is truly an asset to have on our team! Your kind commendation certainly serve as a motivation for all of us to strive harder in achieving our goal of turning each moment memorable. If you're traveling in our area again soon, please don't hesitate to give us a call. All the best, Your Makati Shangri-La, Manila Family
Responded August 29, 2018
Makati Shangri-La Manila Hotel
9.6
Exceptional
Simeon from Philippines
Family with young children
Executive Room
Stayed 1 night in December 2017
100%”
Excellent. We stayed here on New Year's Eve. We enjoyed their facilities specially the spa room. Their swimming pool is too cold though, so we didn't get to swim longer. Room service are A+++, you can even ask them to tidy up the room even in the wee hours. The bathroom is very spacious.
Reviewed August 12, 2018
Dear Simeon, Thank you for sharing your Makati Shangri-La, Manila experience with us. We are truly delighted to know that you had a wonderful experience with us and enjoyed the service provided by our team, as well as our facilities. Please know that it is always our intention to have our guests carry with them a delightful memory of their stay. We have taken note of your comments regarding our pool, and will discuss this with the teams involved. Once again, thank you and we look forward to welcoming you back on your next visit.  All the best, Your Makati Shangri-La, Manila Family
Responded August 29, 2018
Makati Shangri-La Manila Hotel
9.6
Exceptional
Leandro from Philippines
Group
Superior
Stayed 1 night in August 2018
Friendly Front Desk”
Mr. Carl Anthony Reyes at the front desk made easier for our group our check in process. He was charming, amiable, friendly, and helpful. We will definitely stay at the Makati Shang again.
Reviewed August 12, 2018
Dear Leandro, Thank you for sharing your Makati Shangri-La, Manila experience with us. We truly appreciate your positive feedback — and we agree, Mr. Carl Reyes is truly an asset to have on our team. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back soon. All the best, Your Makati Shangri-La, Manila Family
Responded August 29, 2018
Makati Shangri-La Manila Hotel
8.0
Excellent
jemilyn from Italy
Couple
Deluxe
Stayed 2 nights in July 2018
the hotel is perfect.clean,elegant,breakfast was amazing.”
hotel was perfect,the room was too cold for us but its ok.a little bit pricey about the food but as expected cause its a 5star hotel.nice and friendly staff.will surely comeback again
Reviewed July 31, 2018
Dear Jemilyn, Thank you for sharing your Makati Shangri-La, Manila experience with us. We appreciate your positive feedback about our hotel. We're happy that you enjoyed your stay. We do take pride in catering to our guests' needs the best way we can. It was our pleasure to be of service and to ensure that you had nothing less than a grand experience with us. We look forward to welcoming you back soon. Take care! All the best, Your Makati Shangri-La, Manila Family
Responded August 07, 2018
Makati Shangri-La Manila Hotel
9.6
Exceptional
Joseph from United States
Business traveler
Superior
Stayed 3 nights in July 2018
Great”
Great stay. Has everything. Staff very helpful.
Reviewed July 22, 2018
Thank you for taking the time to share your Makati Shangri-La, Manila experience with us, Joseph. We are pleased to know that our staff made your stay pleasant. It was our pleasure to be of service and to ensure that you had nothing less than a grand experience with us. If you're traveling in our area again soon, please don't hesitate to give us a call. All the best, Your Makati Shangri-La, Manila Family
Responded July 26, 2018
Makati Shangri-La Manila Hotel
8.8
Excellent
anne from Philippines
Family with young children
Superior
Stayed 1 night in June 2018
Still a very satisfactory experience”
The value of this hotel is still all about its location. Although the hotel could use more updating and the lobby chairs could use some replacements, it's still value for money. I wold still stay here if i have the chance.
Reviewed July 19, 2018
Thank you for sharing your Makati Shangri-La, Manila experience with us, Anne. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the hotel that need updating. In taking great care of our hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. We look forward to welcoming you back soon. Take care! All the best, Your Makati Shangri-La, Manila Family
Responded July 26, 2018
Makati Shangri-La Manila Hotel
8.4
Excellent
david from Philippines
Couple
Stayed 1 night in July 2018
Location”
Good location. Rooms a bit tired. Service good. Stayed here many times.
Reviewed July 17, 2018
Thank you for taking the time to share your Makati Shangri-La, Manila experience with us, David. We are delighted to know that our hotel's central location was of convenience to you. It was our pleasure to be of service and to ensure that you had nothing less than a grand experience with us. We look forward to welcoming you back soon. Have a wonderful week ahead! All the best, Your Makati Shangri-La, Manila Family
Responded July 26, 2018
Makati Shangri-La Manila Hotel
10.0
Exceptional
WILLIAM from United States
Business traveler
Stayed 3 nights in July 2018
Exceptional”
I really nice place to visit. Recommend all my friends visitthere
Reviewed July 17, 2018
Thank you for the perfect rating and for taking the time to share your experience with us, William. We appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling in our area again soon, please don't hesitate to give us a call. All the best, Your Makati Shangri-La, Manila Family
Responded July 26, 2018
Makati Shangri-La Manila Hotel
4.8
Robert from Philippines
Couple
Deluxe
Stayed 2 nights in June 2018
vry disapointing. hotel badly nid up grade. fud at buffet cold! chek in 2 slow.”
im a reg guest at shangri la arnd asia. dis 1 vry disapointing. even d parking 4 guest not convenient. chek in vry slow. d rm badly nid renovate specialy d bathrm! brkfast buffet food cold!
Reviewed July 07, 2018
Thank you for sharing your Makati Shangri-La, Manila experience with us, Robert. We would like to extend our sincerest apologies for your negative experience concerning all the issues you have faced during your stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We will discuss these issues internally so we can further improve our service standards to you, our valued guest. We hope there will be other opportunities for you to visit us in the future and allow us to regain your trust. All the best, Your Makati Shangri-La, Manila Family
Responded July 30, 2018
Makati Shangri-La Manila Hotel
10.0
Exceptional
Angelo from United States
Solo traveler
Superior
Stayed 2 nights in June 2018
Excellent all around”
Makati shangri-la exceeded my expectations from a hotel. The optional included breakfast and lounge I feel were worth the extra money. The breakfast buffet was delicious and worth the extra fee on top of our fairly decently priced room considering the type of hotel. All staff members were extremely helpful and friendly. They were courteous and would pause whatever they were doing in hallways to greet you with a friendly smile and hello. I felt very well taken care of and did not once feel in lack of services. Wifi at the hotel was readily available. The in house gym was more than ample with a large floor space, machines, dumbells, squat racks, more or less all you’d need to get a decent workout in. There’s also a nice pool and tennis court on the same floor. Though you are paying a premium price, it’s still significantly cheaper than I would have for such a hotel in another country. Its a steal at the price we paid. I’d love to return again, and in fact plan to.
Reviewed July 03, 2018
Thank you for the perfect rating and for taking the time to share your Makati Shangri-La, Manila experience with us, Angelo. We are glad that our hotel facilities, services and central location suited your stay well. We are thrilled knowing that we were able to exceed your expectations. This is an affirmation and encouragement for us to continue in giving our best service to you, our valued guest. If you're traveling in our area again soon, please don't hesitate to give us a call. All the best, Your Makati Shangri-La, Manila Family
Responded July 26, 2018
Makati Shangri-La Manila Hotel
9.2
Exceptional
Sheila from Philippines
Family with young children
Superior
Stayed 2 nights in March 2018
highly recommended”
rooms looked old needs to renovate. overall, superb service
Reviewed June 22, 2018
Dear Sheila, Thank you for taking your valuable time to post your review. We are glad to know that you had a delightful experience. It was our pleasure to be of service and to ensure that you had nothing less than a grand experience with us. We look forward to welcoming you soon on your next stay at Makati Shangri-La, Manila. Sincerely, Your Makati Shangri-La, Manila Family
Responded June 26, 2018
Makati Shangri-La Manila Hotel
6.0
Arriane from Philippines
Couple
Superior
Stayed 2 nights in June 2018
Above average”
It was a pleasant stay. Just needs a bidet in every room.
Reviewed June 20, 2018
Thank you for taking your valuable time to post your review Arriane. We are glad to know that you had a delightful experience. We have noted your suggestion and we will forward it to the department concerned. We look forward to welcoming you again on your next visit at Makati Shangri-La, Manila. Sincerely, Your Makati Shangri-La, Manila Family
Responded June 26, 2018
Makati Shangri-La Manila Hotel
9.6
Exceptional
ELIZABETH from Philippines
Group
Deluxe Suite
Stayed 2 nights in June 2018
Excellent”
Just 1 will be to install bidet.
Reviewed June 16, 2018
Thank you for taking your valuable time to post your review Elizabeth. We are glad to know that you had a delightful experience. It was our pleasure to be of service and to ensure that you had nothing less than a grand experience with us. Your suggestion will be forwarded to the department concerned. We look forward to welcome you again on your next visit to Makati Shangri-La, Manila. Sincerely, Your Makati Shangri-La, Manila Family
Responded June 26, 2018
Makati Shangri-La Manila Hotel
10.0
Exceptional
Rei from Japan
Family with teens
Deluxe
Stayed 2 nights in May 2018
Very great stay!!”
I love this hotel more than anything and it’s bear shopping mall as well, The staff, the rooms the location perfect! It’s just an old hotel so the architecture is pretty antique.
Reviewed May 25, 2018
Thank you for taking your valuable time to post your review Rei. We are glad to know that you had a delightful experience. It was our pleasure to be of service and to ensure that you had nothing less than a grand experience with us. We look forward to welcome you again on your next visit to Makati Shangri-La, Manila. Sincerely, Your Makati Shangri-La, Manila Family
Responded June 26, 2018
Makati Shangri-La Manila Hotel
7.2
Very good
Raymund from Philippines
Family with young children
Superior
Stayed 2 nights in May 2018
Very good”
The place were nice. Close to the Mall.. We stayed for 2 days.. Just a note: Please make sure your blanket, bed sheet or your room is properly cleaned/set-up. We requested to replace the linen/blanket on our 2nd day.. but we found out that the blanket and bedsheet were not replaced.. They just fold and fixed it to look like it was being replaced. The 2nd time I called the housekeeping dept, was the only time they really replaced the bedsheet/linen with a new one. Since it was also our anniversary, they told us that they will set up our room. But I was disappointed that when we come back, they just fold the blanket and thats it.. no surprise set up for our Anniversary. To be fair, they give us a wine and Anniversary cake for our celebration and we are thankful for that.
Reviewed May 21, 2018
Dear Raymund, I appreciate your feedback and sharing your experience at Makati Shangri-La. I sincerely apologize for all the shortcomings of our service staff. I have discussed these issues internally so we can further improve our service standards to you, our valued guest. I hope there will be other opportunities to visit us in the future and allow us to regain your trust. Sincerely, Your Makati Shangri-La, Manila family
Responded June 26, 2018
Makati Shangri-La Manila Hotel
9.6
Exceptional
LAT from Philippines
Family with teens
Stayed 1 night in April 2018
Very good”
The bathroom could use a little upgrade.
Reviewed May 03, 2018
Dear LAT, Thank you for the excellent rating. It was our pleasure to be of service and to ensure that you had nothing less than a grand experience with us. We look forward to welcoming you soon during your next visit to Manila. Sincerely, Your Makati Shangri-La, Manila Family
Responded June 26, 2018
Makati Shangri-La Manila Hotel
10.0
Exceptional
alfredo from Australia
Family with young children
Horizon Deluxe (Access to Horizon Club Lounge)
Stayed 2 nights in April 2018
Exceptional”
Great location, staff, cleanliness and amenities . Would stay again.
Reviewed April 29, 2018
Dear Alfredo, Thank you for the excellent rating. It was our pleasure to be of service and to ensure that you had nothing less than a grand experience with us. We look forward to welcoming you soon during your next visit to Manila. Sincerely, Your Makati Shangri-La, Manila Family
Responded June 26, 2018
Makati Shangri-La Manila Hotel
12345
This is a popular property. Don't miss out!

Back to search results

Back to room choices

|

Dismiss