Marina Tower Waikiki
Marina Tower Waikiki
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"The location is perfect and we got the room with spectacular..."

ely

May 10, 2018

Partial Ocean View - Room amenities Marina Tower Waikiki
Partial Ocean View - Room amenities
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Lobby Marina Tower Waikiki
Lobby
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Lobby Marina Tower Waikiki
Lobby
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Interior view Marina Tower Waikiki
Interior view
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Very good
Location
7.5
See all 33 photos Marina Tower Waikiki
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Marina Tower Waikiki

Very good location
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Review score
From 194 reviewsSee what guests said
5.5
Value for money5.4
Distance to city center0.2 Miles
Location rating7.5
Nearest airportHonolulu International Airport (HNL)
Distance to airport9.9 km
Has restaurantYes
  • 530 meters to the beach

  • Free Wi-Fi in all rooms!

  • Hot tub

  • Air conditioning

Room choices
5 travelers are looking at this property right nowBook now before it's too late!
Sea View
Sea View
...
  • Ocean view
  • 34.37 m²/370 ft²
  • 1 queen bed or 1 king bed
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Partial Ocean View
Partial Ocean View
...
  • Partial ocean view
  • 36 m²/388 ft²
  • 1 queen bed or 1 king bed
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Studio Kitchenette Deluxe Ocean View
Studio Kitchenette Deluxe Ocean View
...
  • 36 m²/388 ft²
  • Shower
  • 1 king bed
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Standard City View
Standard City View
...
  • City view
  • 36 m²/388 ft²
  • 2 single beds or 1 double b...
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Queen Room
Queen Room
...
  • 36 m²/388 ft²
  • Shower
  • 1 king bed
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Studio With Kitchenette
Studio With Kitchenette
...
  • Kitchenette
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studio partial ocean view
studio partial ocean view
...
  • Kitchenette
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Studio Deluxe Ocean View
Studio Deluxe Ocean View
...
  • Kitchenette
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Studio Partial Ocean View Kitchenette
Studio Partial Ocean View Kitchenette
...
  • Kitchenette
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Studio With Kitchenette
Studio With Kitchenette
...
  • Kitchenette
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More about Marina Tower Waikiki

More about Marina Tower Waikiki

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (194)Booking.com Reviews (1179)
5.5
Review score
Cleanliness5.2
Facilities4.2
Location7.5
Room comfort and quality6.0
Service5.1
Value for money5.4
Provided by verified guests of Agoda
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Sea View
Partial Ocean View
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Showing 161 verified guest comments
12345
4.0
Lauren from Australia
Solo traveler
Partial Ocean View
Stayed 1 night in September 2018
Shocking service, attitude and poor room qualtiy”
Pros- only pro is the area Cons - check in is at 4pm and i requested on email for early check in, they replied saying fine. I turned up and no one was there. As an aussie i had no phone number to call off, had to borrow the amenity staffs phone to call the office and then they let me in. I had 2 separate booking for 1 night each back to back and i requested these be in the same soon. The room key stopped working and i had to go and get a different key to lock in. The lifts were shut down due to a storm and i had to cart 2 big bags down 10 floors and one of the staff saw me and did not off assistance, i had arranged for the staff to meet me in the foyer for baggage check minding so they knew the situation i was in. When i go to the bottom i had to wait 40 minutes and call them before they turned up - i had called them before i left the room confirming i would meet them in the foyer at a certain time. I would give the staff zero stars if i could. The room conditions were shocking.
Reviewed September 14, 2018
2.0
Caroline from France
Solo traveler
Sea View
Stayed 1 night in September 2018
Got charged lot of money ”
The room looks really old. No one was there and we was waiting for 20 mins for someone as no reception. I got charged on credit card lot of money and waiting now on agoda and the hotel to know why I got charged as I paid my room through the website
Reviewed September 09, 2018
8.0
Excellent
Marites from United States
Business traveler
Sea View
Stayed 1 night in August 2018
Ok”
Ok
Reviewed August 17, 2018
5.2
Cynthia from Federated States of Micronesia
Business traveler
Standard City View
Stayed 1 night in August 2018
great location but unfriendly staff”
this establishment is not like before where you are greeted with friendly staff. The lady receptionist made me want to change hotel by the way she handles check-in not just to me, but other non-english speakers - she needs a customer service training.
Reviewed August 12, 2018
4.4
Judith from Australia
Solo traveler
Standard City View
Stayed 8 nights in July 2018
Terrible Beds, No TV signal, Plumbing problems with shower, 30 min wait for 1 lift servicing 40 floo”
Terrible Beds, No TV signal, Plumbing problems with shower, 30 min wait for 1 lift servicing 40 floors, Demands of large deposit for keys , late check in, A so called resort fee which there is no information on & its so called for wifi,pool etc ....Even though wifi is advertised as free. Rude and stand over staff.
Reviewed July 27, 2018
4.0
Kim from United States
Couple
Sea View
Stayed 2 nights in July 2018
Never again”
Amenities such as tennis court and pool were locked up. You had to pay $26.00 at night for mandatory valet parking when we parked our own car bcuz the one guy wasn't always available. Valet... Whatever. The elevator was so look slow you had to sit down to wait for it and it was so hot in it it became claustrophobic. It also stopped on floors where nobody was getting in or out. Annoying. The front desk was a picnic bench in the parking area with a old fashioned manual credit card gadget. You get one roll of toilet paper and the key card only worked when it wanted it too. Other than that the room was ok.
Reviewed July 25, 2018
6.0
Gaurav from India
Business traveler
Partial Ocean View
Stayed 1 night in July 2018
Good spacious room with amenities, poor staff approachability, not a regular hotel”
It is value for money lodging if you book in time and around 100$. Well, if you are imagining a hotel with front desk and hospitable welcome. Forget it! This property only serves a single purpose, providing a functional room for stay. On arrival, even to enter the building you may need to call a number who will provide a code. Then you have to go fur hunting for a locker to get your access keys. After 10 pm no one picks the phone and if someone picks it the problem remain unresolved. At checkout, we had no idea to whom to handover the keys and where to keep the bags as our flight was delayed. The person ( ? Manager) on helpline was not helpful and asked us to pay additional resort fee which was never mentioned at the time of booking. ( This is not a resort either) We have mixed feelings , but it does the job of a comfortable stay in Waikiki with some hiccups.
Reviewed July 24, 2018
4.8
Nicolas from United States
Business traveler
Sea View
Stayed 4 nights in July 2018
Too bad”
Old or older setting. No change of towels or bed sheets unless you call, wait, and if you are lucky and someone picks up the phone then you'd have to wait for the next day for the service. The view is very nice. Only one elevator works for 40 floors. Only 1 person (on the phone) servicing 40 floors. No check-in desk. I waited 1/2hr for someone to come and check me in, transaction was done outside on a table. Plumbing, sink, furniture old and not very clean. A bit dusty. Walls need painting and shower area is too small and not very well cleaned. 1 small soap, 1 small shampoo sample. Overall disappointing experience, too bad, with more staff who care about the place it could be a very good deal. $15+tax per day for amenity above and beyond room charge. I guess you get what you pay for, for it 's lower cost than Hilton etc., and again the view and location are indeed very nice. It seems the owners paid a hefty to sum to get the prime location, but they cheapened on everything else.
Reviewed July 23, 2018
5.6
Joongbae from South Korea
Business traveler
Partial Ocean View
Stayed 8 nights in June 2018
Location is not bad, but you should notice this...”
I had arrived the residence at around noon and my intension was to ask them to keep my luggages before the check-in. But I had to wait outside of the residence until a lady showed up at 4PM for check-in process. Why wait 4 hours outside? It's simply because there is no office for the residence. I couldn't go anywhere with my luggages. That's why I had to wait outside of the residence for 4 hours. And when I checked-in, she asked me $15/day (+taxes) for residence fee, although I prepaied everything. What is residence fee? They should have informed us this extra fee by the time of pre-payment.
Reviewed July 15, 2018
4.4
Joanne from Australia
Family with teens
Partial Ocean View
Stayed 1 night in July 2018
$200 taken from your credit card when you check in. You get it back..in five days! ”
Very concerning that they take $200 from your credit card when you check in and won’t refund it when you check out. It takes up to five days to be refunded! Seems to be an unloved hotel. Uncaring and disinterested customer service. Uncomfortable bedding and average rooms. No front desk! We had to ‘check in’ in the car park. When we got to the hotel there was no one there, so we had to call them and someone came down. It was dark and I felt very uncomfortable handing my credit card over to someone who had just turned up, with nothing to really identify themselves as hotel staff. You also can’t check out. You just leave your room keys in the room and go.
Reviewed July 13, 2018
5.2
Raza from South Korea
Business traveler
Sea View
Stayed 4 nights in June 2018
they ask for money which is not mentioned on website.”
In different kind of charges they asked me to pay almost 300 USD for 5 nights. and a go through lot of stress because my whole trip was paid by my department and that amount was extra which is not mentioned anywhere on website.
Reviewed July 09, 2018
6.0
Scott from United States
Business traveler
Sea View
Stayed 1 night in June 2018
They nickel and dimes us to death. Internet never worked and my biz is based on a connection. ”
They want you to check in late (after 4:00) and maids knocked on my door by 10:00am! In the literature it says check in and out at 12:00. Our soap had a black hair in it !! You can never get a hold of anyone that can actually help with important issues like adding an extra nights stay.
Reviewed June 30, 2018
3.6
Janiya from United States
Business traveler
Partial Ocean View
Stayed 2 nights in June 2018
Do Not book this place THIS IS NOT A HOTEL!”
Although the price was cheap, which is what we shop for, this place is worst than money worth. There is no lobby I met a lady on the bench outside asking for my card information for room key. There is a resort fee but no resort smh . LOOKS like a scam. THIS IS NOT THE HOTEL YOU ARE YOU EXPECTING! It’s not a even a hotel! The room was dirty mold on ceiling and in shower. The bed only had a sheet and was dirty. Carpet is nasty, Room does have Kitchenette but furniture was ripped. The elevator is broken so you have to use stairs or wait 30 mins. A complete horrible experience and waist of 300 bucks.
Reviewed June 21, 2018
3.2
jessica from United States
Couple
Sea View
Stayed 2 nights in June 2018
The only thing good was the view. Sort of ”
No front desk staff
Reviewed June 19, 2018
6.0
Norm from Australia
Couple
Standard City View
Stayed 2 nights in May 2018
Room badly in need of refurbishing, found it awkward with no full time reception ”
The room we were given was not the one they had booked for us because we arrived very early morning, were jet lagged after 10+ hours and as check in wasn’t until 4pm. We did appreciate being given the room mid morning but it left a bit to be desired, at the time we just needed to lie down! I’m not sure if no receptionist is normal? There was an outside check in portable counter but we only saw someone there late evening. Admittedly there was a phone number to call.
Reviewed June 11, 2018
6.4
Good
Ian from New Zealand
Couple
Studio Deluxe Ocean View
Stayed 2 nights in May 2018
GB's Cruising”
Great location, but it's very shabby and there's no check-in reception, you can only check in at 4pm when the agent turns up to give you a key, but we phoned and she came down 4hrs early which was good, it's a managed apartment block so wasn't clearly promoted as such. Our room was on the 34th floor with an outstanding view. We were comfortable and had a good time in Hawaii
Reviewed June 07, 2018
3.6
Jean from United States
Business traveler
Sea View
Stayed 7 nights in May 2018
In Hindsight...”
I have travelled widely and visited and stayed at many and diverse hotels. There is no hard and fast formula for describing what makes a great hotel. This can be very subjective, but there are some fundamentals that we should always count on. Whatever the price, setting or location of any place we visit, we must feel good to be there. Unfortunately, we did not have this experience at experience at the Marina Tower Waikiki. Apart from the geographic location, everything else was abhorrent.
Reviewed June 02, 2018
4.8
Yasushi from Japan
Couple
Sea View
Stayed 7 nights in May 2018
There is an extra payment”
This time I stayed with my wife for a week; the person to check-in wasn’t very polite and made us pay extra for unknown reason. Plus the parking part I didn’t know it was valet parking they made a scratch on the car and insurance didn’t cover for the big scratch mark and I had to pay more. Also it’s not a hotel; they should write down condominium instead. We stayed at the 39th floor; only two elevators and 1 was broke at the time we went and had to wait 20~30 minutes each time for the elevator to come.
Reviewed May 30, 2018
5.6
Tom from Australia
Couple
Sea View
Stayed 14 nights in May 2018
Your room isn't serviced regularly, hidden charges on resort fees ”
They don't tell you parking is $28 USD per night, can't check in until 4pm
Reviewed May 25, 2018
4.8
Maria from Australia
Couple
Sea View
Stayed 2 nights in May 2018
Do not recommend ”
Location was good and the bed was comfortable. Poor service and unprofessional as check out was at 11 a.m at at 10.15 staff knocked on the requesting for keys to be handed over. I requested a receipt for stay and I was informed it would be emailed and this did not occur. 2 follow ups were required before a receipt was provided. There is no office to go doen stairs to speak with staff. There was a hidden cost of $15.70 per day which was not communicated in any form until arrival at premises. Further there was mound in the shower.
Reviewed May 21, 2018
12345
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