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Mercure Koh Chang Hideaway (SHA Extra Plus)
Mercure Koh Chang Hideaway (SHA Extra Plus)
Mercure Koh Chang Hideaway (SHA Extra Plus)
Mercure Koh Chang Hideaway (SHA Extra Plus)
Mercure Koh Chang Hideaway (SHA Extra Plus)
Mercure Koh Chang Hideaway (SHA Extra Plus)
Mercure Koh Chang Hideaway (SHA Extra Plus)

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8.1

Excellent

3,032 reviews

3,032 reviews

View20
Beach16
Housekeeping15
See map

7.5

Very good

Location rating score

Very good location
Parking
FREE
Popular landmarks
Mu Ko Chang National Park View Point 3.7 km
Kai Bae Beach 4.0 km
Ban Chang Thai - Elephant Camp 7.8 km
Klong Plu Waterfall 8.3 km
White Sand Beach 11.9 km
Ban Kwan Chang 14.2 km
Nearby landmarks
Muay Thai 280 m
Tree Top Adventure Park Koh Chang 310 m
Bai Lan Bay 380 m
BB GYM 1.3 km
Buddy Drugstore 1.4 km
Tha Nam Beach 1.9 km
BB Divers at Bang Bao Bay 1.9 km
Bang Bao Pier And Fishing Village 2.4 km
Bang Bao Pier 2.6 km
Klong Kloi Beach 2.9 km

Mercure Koh Chang Hideaway (SHA Extra Plus)

111,1 Moo Koh Chang Tai Amphur Koh Chang, Bai Lan Bay, Koh Chang, Thailand, 23170 - See map

In addition to the standard of SHA, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Bai Lan Bay part of Koh Chang, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Klong Plu Waterfall. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Check-in [24-hour]

Airport transport

Excellent breakfast

Excellent view

Private beach

SHA Certified

Prevent the spread of COVID-19 with public and firms’ health safety measures.

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information."

Facilities

Front desk [24-hour]

Transport to airport

Bicycle rental

Car park

Swimming pool [indoor]

Exercise area

Shuttle service

Complimentary WIFi in all rooms

Your dates are popular among travelersUsers are booking a place in Koh Chang every 7 minutes on Agoda.com
Value for money8.2
Distance to city center10. Km
Location rating7.5
Nearest airportTrat Airport (TDX) - Thailand
Distance to airport32.7 km

Rooms available at Mercure Koh Chang Hideaway (SHA Extra Plus)

Excellent
Room comfort & quality

8.7

Pool Villa with King Bed
...
  • Room size: 123 m²/1324 ft²
  • Garden view
  • 1 king bed
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Deluxe Ocean View Room with 1 King Bed
...
  • Room size: 52 m²/560 ft²
  • Ocean view
  • 1 king bed
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Superior Room with 1 King Size Bed
...
  • Room size: 50 m²/538 ft²
  • Garden view
  • 1 king bed
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Standard room with 1 king bed
...
  • Room size: 24 m²/258 ft²
  • Non-smoking
  • 1 king bed
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Standard Room with 2 Single Beds
...
  • Room size: 24 m²/258 ft²
  • Non-smoking
  • 2 single beds
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Deluxe Pool Access Room
...
  • Room size: 50 m²/538 ft²
  • Pool view
  • 2 single beds or 1 king bed
Enter dates to see prices
Superior Room With 2 Single Beds
...
  • Room size: 50 m²/538 ft²
  • Garden view
  • 2 single beds
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Deluxe Room With 2 Single Beds, Ocean View
...
  • Mountain view
  • Balcony/terrace
  • 2 single beds
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Deluxe Room with Ocean View
...
  • Room size: 52 m²/560 ft²
  • Balcony/terrace
  • 2 single beds or 1 king bed
Enter dates to see prices
Superior Room
...
  • Room size: 50 m²/538 ft²
  • Balcony/terrace
  • 1 king bed or 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Mercure Koh Chang Hideaway (SHA Extra Plus)?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Mercure Koh Chang Hideaway (SHA Extra Plus)?

Mercure Koh Chang Hideaway (SHA Extra Plus) is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 2500 THB. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Mercure Koh Chang Hideaway (SHA Extra Plus) has a car park right on site for maximum convenience. Parking is free for guests. If you're looking for an easy way to get around Koh Chang with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Mercure Koh Chang Hideaway (SHA Extra Plus)?

Start your mornings right, with the à la carte, continental and buffet breakfast options offered at Mercure Koh Chang Hideaway (SHA Extra Plus). Asian breakfast is available for guests. There's an additional charge of 460 THB for adults and 230 THB for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Mercure Koh Chang Hideaway (SHA Extra Plus)?

Mercure Koh Chang Hideaway (SHA Extra Plus) features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including international and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like coffee or tea and desserts are served using only quality ingredients.

Can business events be hosted at Mercure Koh Chang Hideaway (SHA Extra Plus)?

On-site venues and convenient event services make Mercure Koh Chang Hideaway (SHA Extra Plus) an ideal choice for hosting events such as conferences and meetings. The 2 venues can accommodate up to 200 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Mercure Koh Chang Hideaway (SHA Extra Plus)?

Mercure Koh Chang Hideaway (SHA Extra Plus) does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Mercure Koh Chang Hideaway (SHA Extra Plus)?

Mercure Koh Chang Hideaway (SHA Extra Plus)’s neighborhood is Bai Lan Bay which includes popular restaurants such as Lucky Gecko Garden, Tamarin restaurant and Lisca Beach.

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Explore the neighborhood

What people love about Mercure Koh Chang Hideaway (SHA Extra Plus)

  • 8.4

    Excellent
    Spaciousness

    "Nice rooms, good size."

    Marte

    |

    July 20, 2022

  • 9.2

    Exceptional

    "A very nice and tranquille beach resort."

    WeiHan

    |

    December 13, 2021

  • 9.6

    Exceptional

    "Great hotel, nice view, good food, convenient parking lot, private, quite."

    Chanuphan

    |

    January 16, 2021

Overall rating:

8.1

Excellent
3,032 reviews
Cleanliness
8.5
Facilities
8.3
Location
7.5
Read all reviews >
What travelers say they love:
The staffs were very polite and helpful.
Nattamon from Thailand
Family with young children
More about Mercure Koh Chang Hideaway (SHA Extra Plus)

More about Mercure Koh Chang Hideaway (SHA Extra Plus)

Mercure Koh Chang Hideaway (SHA Extra Plus)

Wake up to a magical day and enjoy all that Koh Chang offers with a stay at Mercure Koh Chang Hideaway (SHA Extra Plus).
The facilities and services provided by Mercure Koh Chang Hideaway (SHA Extra Plus) ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi and car hire services to help you get to where you want to go in Koh Chang.
Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's tours. The hotel even offers a fireplace for a warm atmosphere on chilly nights.
The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. The hotel is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.
Experience high-quality room facilities during your stay at Mercure Koh Chang Hideaway (SHA Extra Plus). The hotel provides air conditioning in some rooms for the benefit of guests. Some selected rooms at Mercure Koh Chang Hideaway (SHA Extra Plus) include a balcony or terrace, as part of the room design. Some selected rooms have daily newspaper and cable TV to keep guests entertained.
The hotel also provides guests with a refrigerator, a coffee or tea maker, bottled water and mini bar in some rooms. Mercure Koh Chang Hideaway (SHA Extra Plus) also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the hotel's karaoke rooms and bar. If you're truly selective about eating, you'll be grateful for the in-house BBQ facilities available here.
To fill your days, be sure to check out the fantastic facilities offered at Mercure Koh Chang Hideaway (SHA Extra Plus). The hotel's host of recreational offerings ensures you have plenty to do during your stay. Be sure to enjoy the accessible beach nearby. Pamper and indulge yourself with a visit to the massage, hot tub, steam room, spa and sauna. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps.
The hotel's the poolside bar allows you to have the most casual of cocktail times with a mellow drink. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. Hot days can be cool fun with water activities like snorkeling, non-motorized water sports and diving.


Around the property

This is your chance to explore all that Koh Chang has to offer. Sit on the sand or sip a drink in leisure at White Sand Beach located 14.1 km away. The most well-known nearby local attraction is Mu Ko Chang National Park View Point which is located just about 3.7 km away.

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Amenities and facilities
Excellent
Facilities

8.3

Most talked about facilities

Swimming Pool

60 mentions

Beach

56 mentions

Food & Dining

26 mentions

Breakfast

26 mentions

Languages spoken

  • English
  • Thai

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Diving
  • Exercise area
  • Garden
  • Hot tub
  • Karaoke
  • Massage
  • Pool with view
  • Private beach
  • Sauna
  • Snorkeling
  • Spa
  • Steam room
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Tours
  • Water sports (non-motorized)

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Coffee shop
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Daily cleaning
  • Disabled facilities
  • Dry cleaning
  • Elevator
  • Fireplace
  • Food delivery
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Playground
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Bicycle parking
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Transport to airport

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • A/C
  • Coffee/tea machine
  • Complimentary drinking water
  • Hair dryer
  • Individual air conditioning
  • Lock box in room
  • Mini bar
  • Refrigerator
  • Wi-Fi [complimentary]
Food and dining
Breakfast options
  • American
Restaurants on site

The Bay Restaurant

  • Cuisine: American
  • Menu: Buffet, A-la-carte
Location
111,1 Moo Koh Chang Tai Amphur Koh Chang, Bai Lan Bay, Koh Chang, Thailand, 23170
Very good
Location

7.5

Airports

  • Trat Airport (TDX) - Thailand
    32.7 km
  • Battambang Airport (BBM) - Cambodia
    158.6 km

Hospital or clinic

  • Buddy Drugstore
    1.4 km

Convenience store

  • 7 Eleven
    2.3 km

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Mu Ko Chang National Park View Point
    3.7 km
  • Kai Bae Beach
    4.0 km
  • Ban Chang Thai - Elephant Camp
    7.8 km
  • Klong Plu Waterfall
    8.3 km
  • White Sand Beach
    11.9 km
  • Ban Kwan Chang
    14.2 km

Nearby landmarks

  • Muay Thai
    280 m
  • Tree Top Adventure Park Koh Chang
    310 m
  • Bai Lan Bay
    380 m
  • BB GYM
    1.3 km
  • Buddy Drugstore
    1.4 km
  • Tha Nam Beach
    1.9 km
  • BB Divers at Bang Bao Bay
    1.9 km
  • Bang Bao Pier And Fishing Village
    2.4 km
  • Bang Bao Pier
    2.6 km
  • Klong Kloi Beach
    2.9 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Children 0-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Breakfast is available at the hotel at an additional charge. Please contact the hotel reception for more information.
  • A security deposit of THB 1000 per night is required upon check-in for charges or damages during the stay and will be refunded upon departure.
  • Breakfast price (optional for guests who book on Room only rate):
    - THB 460 per adult per meal
    - THB 230 per child per meal
  • Maximum 2 children under 12 years old stay for free if using existing bed. Any additional child will be charged an extra fee.
  • For guests booking a room with breakfast included. one child under 12 years old will receive breakfast free of charge.
    Extra fees for extra beds and breakfast will be collected at the property.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Airport transfer fee2500 THB
  • Distance from city center10. Km
  • Travel time to airport (minutes)60

Extras

  • Breakfast charge (unless included in room price)460 THB

The property

  • Number of bars/lounges3
  • Number of floors3
  • Number of restaurants1
  • Number of rooms 141
  • Year property opened2007
  • Most recent renovation2017
Property announcements

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related to hotel operations and preventative measures.

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Reviews of Mercure Koh Chang Hideaway (SHA Extra Plus) from real guests

Provided by verified guests of Agoda
8.1
/
10
Cleanliness8.5
Facilities8.3
Location7.5
Room comfort and quality8.7
Service8.5
Value for money8.2
High score for Koh Chang
Rating
9+ Exceptional (464)
8-9 Excellent (399)
7-8 Very Good (392)
6-7 Good (131)
<6 Below Expectation (185)
Time of the year
Mar - May (551)
Jun - Aug (264)
Sep - Nov (339)
Dec - Feb (417)
All guests (2,273)
All room types
All languages

Show reviews that mention 

Showing 1,571 verified guest comments
12345
8.7
Excellent
Jaydeep from India
Family with young children
Superior Room with 1 King Size Bed
Stayed 1 night in July 2012

Lovely hotel and Truly Hideaway ...”

Nice rooms with service and pool access, The room and hotel decoration is good

my Son, my wife and i really enjoyed our stay at the mercure koh chang hideaway. its truly hideaway...The hotel situate quite far from community its located in Aow Bailan which is quite and private and peacefull and took about half an hour drive from pier (25 to 30 KM). If you want to get the real relax in a peaceful atmosphea, this hotel might be the place you are looking for but if you expect the nightlife, this might not be the good place for you.take your car to this hotel is recommended hotel is a really nice place, we had a lovely and relaxing time here, the hotel is great with nice rooms and lovely swimming pools. the staff were very friendly and helpful. we would definitely recommend staying at the mercure koh chang hideaway. The private beach isnt as nice as in advertised on photo beach with lots of rocks, not very safe to swim.

Reviewed July 13, 2012

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9.3
Exceptional
Steve from Canada
Family with teens
Stayed 1 night in December 2011

Amazing Resort”

Beautiful rooms, Beautiful beach and pools, a great place to relax and appreciate luxurious surroundings

staying at the mercure koh chang hideaway was on our list of highlights. we had an amazing room that opened on the beach and our adult kids had a room that opened on to the the pool we were all thrilled by our rooms and the amazing beauty all around. we would definitely recommend staying at the mercure koh chang hideaway.

Reviewed January 03, 2012

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9.0
Exceptional
Rebecca from United Kingdom
Couple
Pool Villa with King Bed
Stayed 7 nights in March 2014

A beautiful "Hideaway"”

Our beautiful pool villa, the main swimming pool, beach

We had a wonderful stay at mercure, it really was a hideaway for us. Our villa was situated in beautiful grounds, which felt like we were really hidden away from it all in a jungle style surrounding, we particularly enjoyed the outdoor jacuzzi and the private swimming pool. The jaccuzzi was just what we needed after a long days travel down to Koh Chang. The private pool was just he right size and perfect for an evening dip, as there were pool lights. The pool was kept very clean, and a guy came and cleaned it daily removing all leaves and insects etc. Our room was huge! The ceilings were very high which have the villa a great feeling of space. The bathroom was clean and very modern with a his and hers sink and a huge shower which easily fits 2 people. These villas are definatley aimed at couples! The bed was four poster and very beautiful when the sheer drapes hung down. Bed was very comfy and huge! Mini bar was well stocked and there was also a wine fridge with all sorts of wines and Prosecco, chargeable on your bill at the end of the stay. We loved to sunbathe on the beach which was right in front of the hotel, but near enough to go between sea and pool. The main swimming pool itself was stunning, in a beautiful emerald green colour. The pool is surrounded by plenty of sunbeds and umbrellas and also jaccuzzis for anyone to use, which is really lovely when it's happy hour (between 3-5pm) and all drinks and cocktails are buy one get one free. Perfect to have a jacuzzi and a few cocktails as the sun starts to lower.

Reviewed March 30, 2014

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10.0
Exceptional
Niki from Netherlands
Couple
Pool Villa with King Bed
Stayed 3 nights in June 2014

Ultimate leisure, beach, get away hotel”

Beach, poolvilla, hotel design

We had an amazing stay at the Mercure Hideaway. We booked a pool villa but it was under renovation so we got a free update to a beachfront pool villa. The villa was amazing, so much space and such a nice design. The hotel is being maintained quite well (in the low season they renovate certain rooms). The restaurant is also very nice. We liked that you could choose your food from a big selection and then they would charcoal-grill it for you. Steak, lobster, shrimp, red snapper, you name it, and not very expensive either! The hotel has a very nice design and the beach is clean and quiet (it's a hideaway hotel, so no other hotels in the vicinity). We want to come back next time we go to Ko Chang!

Reviewed August 04, 2014

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7.7
Very good
Ivan from Spain
Couple
Pool Villa with King Bed
Stayed 3 nights in December 2013

Soak yourself 24 hours a day”

Pool vila pool and jacuzzi, restaurants nearby and spacious room

Mercure Koh Chang Hideaway is a hotel that was better of what I expected but worse of what it could've been with little effort. We stayed at Pool Villa, which the entry to our room was a little creepy, but inside the room you find it is really spacious, high ceilings, lot of natural light and a very decent private pool and jacuzzi waiting for you outside. The furniture is what you would expect from this kind of hotel: modern and somehow kind of boring. So modern that some areas of the room are not really properly lit by the lamps. As it is winter, water on the pool was a bit cold, but nothing you can do about it but have patience and courage. On the other hand, jacuzzi can be used with hot water, which was kind of awesome. Furniture inside and outside the room is a little disappointing, as there is no dinning table, the sofa is a little sad and not comfortable at all and, outside, next to your private pool, you will only find a single chair with a little table and a huge cushion where you can not even lay properly. A pair of hammocks would've do the trick. Also a sunshade. Breakfast buffet has some different choices for you, but I recommend you to book without breakfast, as you can get cheaper prices just across the corner. You can still pay it once to try it out. The beach is friendly and swimmable, enough sand, no rocks, no waves and clean water. And you can also go explore on a kajak for 200 THB (1 hour). Staff seems to follow the rhythm of the island which is basically slow (not counting the crazy taxi rides on the hill, which is scary fast). For instance, you may need to wait up to one hour for your dish on the nearby restaurants.

Reviewed December 26, 2013

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8.7
Excellent
Robert from United States
Couple
Stayed 2 nights in January 2012

Tranquil Resort”

Private beach and very quiet and relaxing

my wife and i really enjoyed our stay at the mercure koh chang hideaway. the private beach is really nice and the place is very quiet. even though there were other guests at the resort you always felt like you had the place to yourself. the staff was very friendly and courteous. i do recommend this resort to anyone that loves a nice view and peace and quiet.

Reviewed February 04, 2012

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9.3
Exceptional
ALIA from Australia
Group
Superior Room With 2 Single Beds
Stayed 2 nights in May 2015

Beautiful hotel”

Secluded beach, buffet and staff

It was a beautiful hotel. The dining service was very good, the rooms were great and the pools right outside our room (we were given the ground floor right near buffet with a spectacular view) was amazing. The only things I would say were this side of Koh Chang beach can be divided into 3 section, very busy and touristy or half touristy and half peaceful/secluded and completely secluded. Mercure is in the completely secluded part which at times felt very quiet and missing people. There were a lot of mosquitos in my room and I get bitten a lot and of course watch out for the little geckos scattered on the dining hall ceiling (which is really everywhere you go) and sometimes in your room.

Reviewed June 26, 2015

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8.3
Excellent
Benjamin from Australia
Group
Stayed 3 nights in March 2012

Nice Resort-with private beach”

Palatial rooms

Mercure Hideaway Koh Chang Resort is a really nice place.The rooms and resort itself are large,but there never seems to feel like it is too overcrowded.High ceilings and a view of the pool make for a really nice feel, although some may experience privacy issues with the bathrooms as they are only seperated by a screen! Staff were really good,paying just the right amount of attention.The two-for-one cocktail hour is good value and you can have them on your own private beach.A nice place overall to relax and unwind.

Reviewed July 01, 2012

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8.7
Excellent
george from United Kingdom
Couple
Deluxe Ocean View Room with 1 King Bed
Stayed 8 nights in December 2012

great hotel, lovely staff”

location and outlook to sea

My wife and I had a very enjoyable stay at the Mercure Hideaway. The staff are attentive and helpful. The location is very quiet and may not suit some people, but if a relaxing place to recharge the batteries is required, then this is it. However I was confused by the hotel website's claim that airport transfers were available. It appeared that like other facilities such as pool, spa and gym these would be available to all guests. I was surprised therefore that we were not met at the airport and had to arrange and pay for our own transport.The hotel said that although transfers can be arranged, these would have to be reserved and paid for...which was not clear online. A charge for wi-fi use was however made clear on the same page. Another surprise was the price of 2,000 BHT (£40)for a rather ordinary Chilean red wine...and a 400BHT charged for corkage if you want to purchase wine elsewhere.I think this may have contributed to a very empty restaurant most evenings. These things did not spoil our holiday...we had a really wonderful time and I would return and recommend it to friends. A big thankyou to the local Thais who were fantastic. It really is "the land of smiles".

Reviewed December 31, 2012

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10.0
Exceptional
Tatjana from United States
Solo traveler
Superior Room With 2 Single Beds
Stayed 2 nights in November 2013

They upgraded me to a pool villa for my birthday!!”

The upgrade, the staff, the coffee bar

I was upgraded from the superior room to a pool villa...it was my birthday! They even sent staff to my room with a lit birthday cake and sang to me! The room was spectacular and the whole experience was sublime. I recommend the Mercure to anyone traveling to Koh Chang (an island by the way..not a city) I was VERY happy, and will return there on my next excursion to KC :)

Reviewed November 07, 2013

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8.0
Excellent
Mary from United States
Couple
Pool Villa with King Bed
Stayed 1 night in December 2013

Pool Villa Luxury”

lots of privacy, great pool villa, nice grounds

This was our thirdt stay at the Pool Villa at the Mercure Koh Chang. We live in Bangkok and go here as a nice getaway. We had friends in town and we treated them to a weekend here and they were really impressed. The pool villa is really romantic with a small private pool, waterfall, outdoor shower and jacuzzi. We never want to leave the room when we're here and only go to eat dinner at Bang Bao pier (one short hilly drive away). The beach in front is nice but a bit on the smaller side. It's also one of the last hotels on this beach so the only people that use it are hotel guests. I've never eaten at the restaurant though; we looked at the menu and the prices were ridiculous!

Reviewed December 20, 2013

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9.3
Exceptional
ian from United Kingdom
Couple
Deluxe Pool Access Room
Stayed 1 night in September 2013

Unbelievable room”

Room, pool, beach

We booked this hotel last minute after deciding to visit the island of koh Chang earlier than planned, we arrived around 7pm and checked in with in 10 minutes then shown to our room which my wife absolutely loved. We open the patio doors and we had 2 steps out to the pool shared with around a 10 other rooms but being out of season there was only about 3 occupied. The pool was perfect and got the sun at around 9.am we checked out at 12 as we had other accommodation booked for the rest of our stay on the island. It was sad to leave and for a short notice cheep deal this place was 10 out 10 in our eyes

Reviewed September 25, 2013

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9.0
Exceptional
Roger from United Kingdom
Couple
Stayed 3 nights in May 2012

Quiet retreat”

Nice accommodation

My wife and I live in Bangkok but go away a couple of times a month to escape the hustle and bustle and oppressive heat of the metropolis. This was our first visit to Koh Chang and the first thing you notice is that the proximity of the hotel to the sea keeps things cool. The hotel itself is modern and in a good state of repair. The room was nice and big with a jacuzzi and huge balcony. Both swimming pools were clean and the main pool by the hotel`s private beach had plenty of sun loungers and staff on duty. The beach was sandy and very clean and the gardens were lush. The hotel and surroundings were very quiet. Only downside was that breakfast wasn`t included and for the sake of all those staff on duty in the restaurant it wouldn`t cost much to include it as the restaurant was empty at breakfast time.

Reviewed June 05, 2012

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8.7
Excellent
Mark from Switzerland
Couple
Pool Villa with King Bed
Stayed 2 nights in September 2013

Wonderful hotel in fantastic surroundings”

Great room with private swimming pool, wonderful hotel swimming pool and great design of hotel and its gardens

We really enjoyed the stay at the Mercure at Koh Chang. The pool villa room, the hotel and its gardens are really nice. However, the hotel is located rather far away of shops, public restaurants and any ATM. The beach looks very nice, but its not well suited for swimming due to many rocks and corals which hurt the feet.

Reviewed October 09, 2013

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9.0
Exceptional
Allan from United Kingdom
Couple
Superior Room with 1 King Size Bed
Stayed 2 nights in March 2014

The Perfect Hideaway”

Private beach, secluded and private location, giant bathtubs

I've stayed on koh Chang a number of times and have never been able to escape the brash backpacker type beach resorts. At Mercure we escape from it all, private beach romantic seclusion yet a minute walk find outside restaurants and night life if your looking for it. Amazing value for money.

Reviewed April 11, 2014

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10.0
Exceptional
Marko from Finland
Couple
Stayed 3 nights in January 2013

Perfect and relaxing!”

Fantastic layout, perfect pool and professional staff and management,

This must be the best Mercure that Accor has got. This hotel can clearly compete with the Thai brands like Centara and Anantara. This hotel is more like the Accor luxury brand Sofitel. We had a ocean view room, that was simply fantastic, clean, spacious and super bed. If you would get the same quality of sleep in all Mercures. Accor and Mercure could start their own bedding standard compared with Four Seasons. The pool area and surroundings are exquisite. The restaurants and bars offer extremely good Thai and Western foods. "Life is Magnifique"

Reviewed April 04, 2013

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9.7
Exceptional
SHRIKANT from India
Couple
Stayed 3 nights in January 2013

True luxury by the ocean!!”

Hotel design, pool access room, pool by the sea, private beach

Had been to Thailand to celebrate my wife's birthday and Ko Chang was the most amazing and fulfilling holiday that we ever had.. Mercure has quality standards and it shows everywhere, in the design, rooms, staff, service, cleanliness, amenities, spa.. Everything was like a dream.. Our room was amazing and had direct access to the pool...it was like having your own private pool..we would swim there and order drinks and food..felt like heaven!! The staff is great and friendly.. There is another pool by the beach..and the sea has a breathtaking sunset..to experience such beauty in nature was amazing!! The entire feel of the resort adds to the natural beauty of the place.. It surely is luxury at its best!!

Reviewed February 04, 2013

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7.7
Very good
Siobhan from United Kingdom
Couple
Stayed 3 nights in April 2013

A beautiful hotel with great facilities”

The pools, the design and the beach

The Mercure Koh Chang was a thoroughly relaxing and enjoyable stop. The hotel looks beautiful and makes you feel special being inside it (however this could be improved by having the pool lit up and generally more lighting at night - it's too dark and loses some atmosphere then). I had a deluxe pool room which was delightful. The pools are warm and lovely and the beach is nice and quiet too. Location of hotel isn't great as it's rather out the way but it is possible to get taxis. Kareoke bar and poolside happy hour are great!

Reviewed April 13, 2013

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9.7
Exceptional
Sirima from Thailand
Couple
Deluxe Ocean View Room with 1 King Bed
Stayed 3 nights in December 2013

Great moment”

Beach font, pool view, nice sunset

The hotel is located near the end of Koh Chang. We find out that everything we want is there! Nice room, large balcony and swinging chair is provided at balcony! A nice and relaxing bathtub. We stay there 3 nights and completely relax and peaceful. We enjoy the beach view in the morning and afternoon but no chance for the pool since it crowd! However, just sit at the balcony that perfect!

Reviewed December 19, 2013

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8.4
Excellent
Marte from Norway
Family with young children
Deluxe Room With 2 Single Beds, Pool Access
Stayed 6 nights in July 2022

Nice hotel in a quiet place in Koh Chang!”

We had the hotel almost by our selfs. Nice rooms, good size. We had the pool access, and the kids loved it. Nice food and great breakfast. Excellent service in the restaurant. Beach was not nice, not like expected. Rocks and cliffs everywhere, not a beach really. Pool nice, but closed a few days due to renovations. Unfortunately the hole hotel and the area all around Koh Chang was empty due to the covid and the time of year. Would be great to go there when things are up and running again.

Reviewed July 20, 2022

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Dear Mr.Marte, We are very much appreciated your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive comments. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that we would have an opportunity to welcome you back to our Mercure Koh Chang Hideaway for your next holidays. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

Responded July 22, 2022
Mercure Koh Chang Hideaway (SHA Extra Plus)
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