Mercure Kota Kinabalu City Centre
Mercure Kota Kinabalu City Centre
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"The view from its rooftop pool is magnificent!"

Mohd A.

|

April 29, 2018

Superior Room, 1 K Bed, City View - Room plan Mercure Kota Kinabalu City Centre
Superior Room, 1 K Bed, City View - Room plan
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Interior view Mercure Kota Kinabalu City Centre
Interior view
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Swimming pool [outdoor] Mercure Kota Kinabalu City Centre
Swimming pool [outdoor]
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Swimming pool [outdoor] Mercure Kota Kinabalu City Centre
Swimming pool [outdoor]
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See map Mercure Kota Kinabalu City Centre
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Excellent
Location
8.5
See all 34 photos Mercure Kota Kinabalu City Centre
See all 34 photos
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What guests are saying:
wow so nice to stay there
Brian from Australia
Couple
Nice rooms, great view from pool, breakfasts are ok but same things everyday. will definitely stay there again.
Maksym from Vietnam
Couple
ROOM WAS BIG, SERVICE WAS REALLY GOOD...
Ahmad from Malaysia
Couple
executive suite is big and has a kitchen and dining table with a living room. Room is clean and has a good view of the ocean. location is good as walking distance to gaya street and jesselton point.
yuang from Brunei Darussalam
Couple
My boss very happy with the service of the staff. Keep it up
Alicia from Malaysia
Business traveler
We had a problem with the booking. thanks to Mr Maxwell, the duty manager, who upgraded our room with superb view.
Fui from Malaysia
Family with young children
Hotel is quite new. Service is basic. Room is small but comfy. Overall a good stay!
Min from Malaysia
Business traveler
Some room toilet set up is less privacy of sharing room with another person. other wise the hotel is nice with friend staff,good food and good environment.
Filex from Malaysia
Business traveler

Mercure Kota Kinabalu City Centre

Excellent location
- Inside city center
- What's nearby?
Excellent
From 752 reviewsSee what guests said
8.2
/
10
Excellent cleanliness
8.4
Recommended by 88% of guests
Value for money8.0
Distance to city center0.1km
Location rating8.5
Nearest airportKota Kinabalu International Airport (BKI)
Distance to airport5.3 km
  • Airport transfer

  • Located in heart of Kota Kinabalu

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
This property is in high demand!Booked 27 times since yesterday | 22 travelers are looking at this property right now
2 Bedroom Suite
2 Bedroom Suite
...
  • Room size: 80 m²/861 ft²
  • Sea view
  • 1 king bed or 2 single beds
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1 Bedroom Suite
1 Bedroom Suite
...
  • Room size: 63 m²/678 ft²
  • Sea view
  • 1 king bed
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3 Bedroom Suite
3 Bedroom Suite
...
  • Room size: 112 m²/1206 ft²
  • Sea view
  • 1 king bed or 2 single beds
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Two-Bedroom Suite (4 Adults)
Two-Bedroom Suite (4 Adults)
...
  • Room size: 80 m²/861 ft²
  • Shower
  • 2 super king beds or 2 sing...
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Superior Room, 1 K Bed, City View
Superior Room, 1 K Bed, City View
...
  • Room size: 25 m²/269 ft²
  • City view
  • 2 single beds
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Executive Suite
Executive Suite
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 king bed
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Superior Room With 1 King Size Bed
Superior Room With 1 King Size Bed
...
  • Room size: 29 m²/312 ft²
  • No Windows view
  • 1 king bed
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Three-Bedroom Suite (5 Adults)
Three-Bedroom Suite (5 Adults)
...
  • Room size: 112 m²/1206 ft²
  • Shower and bathtub
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Superior Room 2 single Beds
Superior Room 2 single Beds
...
  • Room size: 29 m²/312 ft²
  • Sea view
  • 2 single beds
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Three-Bedroom Suite (4 Adults)
Three-Bedroom Suite (4 Adults)
...
  • Room size: 112 m²/1206 ft²
  • Shower
  • 1 king bed and 1 super king...
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Have a question for Mercure Kota Kinabalu City Centre?

What people love about the property

  • "Hotel was nice as it was just open."

    Daniel

    |

    March 19, 2018

  • "The room is very nice with comfortable beds."

    JUDY

    |

    March 18, 2018

  • "Overall good, will come back again"

    Sau W.

    |

    February 6, 2018

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More about Mercure Kota Kinabalu City Centre

More about Mercure Kota Kinabalu City Centre

"Bed was really comfortable and overall a very relaxing stay"

Dickson

|

April 16, 2018

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

"The bed is very comfortable and the room is nice ."

maurice

|

April 22, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

Real reviews from real guests

Agoda Reviews (752)Booking.com Reviews (784)
8.2
/
10
Cleanliness8.4
Facilities7.8
Location8.5
Service8.3
Value for money8.0
Provided by verified guests of Agoda
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All guests (752)
All room types
Showing 289 verified guest comments
12345
9.2
Exceptional
Chang from Singapore
Couple
Superior Room With 1 King Size Bed
Stayed 1 night in November 2018
Exceptional”
Great location for foodies as some of the best local food you can find is just walking distance away. Staff was friendly and helpful upon request. Facilities were great for my night stay. Will be back again!
Reviewed November 15, 2018
6.0
Helena from Singapore
Couple
Executive Suite
Stayed 4 nights in August 2018
Disappointed with the duty manager.”
Disappointed with duty manager 1st night already night-mate bathroom flooded & no soap dispenser. This is the international hotel standard only 3star. Complain to the duty manager supposed to change our room,never come back to us .We call the front desk next morning no one are informed about our room need to be change.
Reviewed November 13, 2018
6.8
Good
Chyan from Malaysia
Group
Three-Bedroom Suite (5 Adults)
Stayed 2 nights in November 2018
Great location”
Good place to stay with family.Nice and spacey room.About 5 minutes walk to Gaya Street.
Reviewed November 05, 2018
Dear Chyan, Thank you for staying with Mercure Kota Kinabalu City Centre! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Mercure Team
Responded November 13, 2018
Mercure Kota Kinabalu City Centre
10.0
Exceptional
Abg from Malaysia
Solo traveler
Superior Room, 1 K Bed, City View
Stayed 1 night in November 2018
Excellent”
I checked in around 8 pm and they upgraded my room which I didnt expect it. The room is clean, good facilities and breakfast has lots of selection. The hotel staff is very friendly and approachable. Would highly recommend this hotel and I'm sure will stay here again next time my visit to KK.
Reviewed November 05, 2018
Dear Abg, We very much appreciate your comments regarding your stay at the Mercure Kota Kinabalu City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Mercure Team
Responded November 10, 2018
Mercure Kota Kinabalu City Centre
4.0
Yen from Malaysia
Solo traveler
Superior Room, 1 K Bed, City View
Stayed 1 night in October 2018
Horrible staff ”
Booked for a superior room, King Bed. Upon arrival, I found out that it was actually just 2 single beds combined as one. Definitely not what I booked for. Went to the reception and was informed by the manager that it's "Hollywood King". Ultimately, she said that it is the marketing department's responsibility to make sure accurate information is being published with 3rd party (in this context, Agoda). Erm hello? Last I check, you guys are within the same organisation and lack of communication cross division is least of a customers' concern. The manager at Mercure gave me an ultimatum, if I wanted an actual King Size bed, I'd need to downgrade to a room that is about half the size, of course, with no refund. Please enlighten me what sort of a customer service is that! Complete BS. Her tone and attitude was unacceptable.
Reviewed October 31, 2018
Dear Mdm Yen, Thank you for staying with us recently and for taking the time to give your valuable feedback. Please allow us to sincerely apologised for the inconvenience and disappointment with regards to your rooms and the services that you received. Rest assured that we have taken the appropriate action with my colleagues concerned in this area and have also alerted our department heads to conduct intensive training to ensure all of our guest serve appropriately. Thank you for your patronage and feedback. Regards, Fatzlinah Sabri Front Office Manager
Responded November 10, 2018
Mercure Kota Kinabalu City Centre
6.0
Mohd from Malaysia
Business traveler
Superior Room With 2 Single Beds
Stayed 1 night in August 2018
Above average”
Nice pool and gym is quite small.
Reviewed October 30, 2018
Dear Mohd, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Mercure Team
Responded October 30, 2018
Mercure Kota Kinabalu City Centre
7.6
Very good
SIN from Malaysia
Business traveler
Superior Room 2 single Beds
Stayed 1 night in June 2018
good location”
weird toilet
Reviewed October 29, 2018
Dear SIN, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Mercure Team
Responded October 30, 2018
Mercure Kota Kinabalu City Centre
6.8
Good
Yi from Malaysia
Business traveler
Superior Room With 1 King Size Bed
Stayed 1 night in October 2018
Clean and new hotel”
This hotel is quite strategically located in the city centre. It is clean and new. Rooms are somewhat basic and some of the rooms have no windows - something to look out for.
Reviewed October 25, 2018
Dear Yi, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We do have rooms with window upon request and subject to and is subject to availability. We thank you very much for your patronage and hope we will have the opportunity of welcoming you again at Mercure Kota Kinabalu City Centre in the near future. Sincerely, The Mercure Team
Responded October 30, 2018
Mercure Kota Kinabalu City Centre
9.2
Exceptional
ChuHui from Singapore
Couple
Superior Room, 1 K Bed, City View
Stayed 1 night in October 2018
Good view”
Room is very clean. But not tat big. Staffs are very friendly n help me upgrade to same room type without any charges. From room can view sea directly! Will come bk again~
Reviewed October 23, 2018
Dear ChuHui, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Mercure Team
Responded October 30, 2018
Mercure Kota Kinabalu City Centre
9.6
Exceptional
Roziah from Brunei Darussalam
Solo traveler
Superior Room With 2 Single Beds
Stayed 1 night in October 2018
excellent stay at the Mercure - will definitely return!”
Super fast check in with a much appreciated room upgrade. Reception staff were v professional n helpful. Room was clean with super comfy bed n excellent hot shower. Good breakfast selection. Thank you for making my short stay in KK memorable. Will definitely choose to stay at the Mercure when i return to KK again in the future.
Reviewed October 22, 2018
Dear Roziah, Thank you for taking the time to share your experience with us. We are delighted to hear that you has a pleasant stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and look forward to having you back with us at Mercure Kota Kinabalu City Centre. Sincerely, The Mercure Team
Responded October 30, 2018
Mercure Kota Kinabalu City Centre
6.0
fenny from Malaysia
Family with young children
Superior Room With 2 Single Beds
Stayed 1 night in August 2018
Normal only, nothing special ”
No comment, nothing special
Reviewed October 21, 2018
Dear Fenny, Thank you for staying with us. We appreciate your feedback and hope we will have the opportunity to welcome you again at Mercure Kota Kinabalu City Centre in the near future. Sincerely, The Mercure Team
Responded October 25, 2018
Mercure Kota Kinabalu City Centre
8.8
Excellent
mazlan from Malaysia
Family with young children
Superior Room 2 single Beds
Stayed 1 night in October 2018
Fully satistfied!”
Staff at receptionist (Malini) were excellent! Room also nice and clean. View from room also nice. Facility (gym and swimming pool) although small but acceptable. Breakfast not much choice but still acceptable. Nice experience. In sha Allah will come again. Thank you.
Reviewed October 15, 2018
Dear Mazlan, Thank you so much for your kind words, Mazlan. We really appreciate you taking the time out to share your experience with us—and we agree, Marlini is truly a gem to have on our team! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to having you back at Mercure Kota Kinabalu City Centre in the near future. Best regards, The Mercure Team
Responded October 19, 2018
Mercure Kota Kinabalu City Centre
6.8
Good
Nicole from Malaysia
Family with teens
Three-Bedroom Suite (5 Adults)
Stayed 1 night in September 2018
Generally Satisfactory”
We are a family of five and booked a Three Bedroom Suite during our stay in Kota Kinabalu. The location is superb with hot spots within walking distance. There are lots of eateries situated nearby and very convenient to access. The staffs are being friendly and helpful. Breakfast with lots of choices and delicious. The room is well kept and cozy. However, showering is unsatisfactory and uncomfortable as the hot water pressure is weak and water temperature control is not easy. Our booked room has three bathrooms altogether, but there is only one that is working in a better condition comparing to the rest. Hopefully this can be improve in near future. Overall is a good stay.
Reviewed October 15, 2018
Dear Nicole, Thank you for taking the time to tell us about your experience at the Mercure Kota Kinabalu City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team
Responded October 17, 2018
Mercure Kota Kinabalu City Centre
6.8
Good
KHAI from Malaysia
Business traveler
Superior Room With 1 King Size Bed
Stayed 1 night in October 2018
Good Location and that's it”
Good location. Other than that, it is just a normal and basic hotel. The sound proof is terrible. Breakfast isn't any good and you can forget about buying the breakfast.
Reviewed October 11, 2018
Dear Khai, Thank you for taking the time to tell us about your experience at the Mercure Kota Kinabalu City Centre. It is with great regret to hear that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the soundproofing issue and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team
Responded October 17, 2018
Mercure Kota Kinabalu City Centre
6.0
David from Singapore
Business traveler
Superior Room, 1 K Bed, City View
Stayed 2 nights in October 2018
Above average”
Small bathroom, but ok for a couple of nights.
Reviewed October 11, 2018
Dear David, Thank you for staying with us. We appreciate your feedback and hope we will have the opportunity to welcome you again at Mercure Kota Kinabalu City Centre. Sincerely, The Mercure Team
Responded October 13, 2018
Mercure Kota Kinabalu City Centre
9.2
Exceptional
Ng from Malaysia
Couple
Executive Suite
Stayed 2 nights in October 2018
Good location Hotel”
Location is good, near key jetty, shopping mall and downtown. Executive Suite room is small, soundproofing is not well done you can heard a lot traffic noise from morning till mid night. Breakfast is not good at all.
Reviewed October 07, 2018
Dear Ng, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, The Mercure Team
Responded October 13, 2018
Mercure Kota Kinabalu City Centre
10.0
Exceptional
Hu from Malaysia
Couple
Superior Room, 1 K Bed, City View
Stayed 1 night in September 2018
Great hospitality from the staff, I just LOVED it! ”
Extremely pleased with my stay here. Reception staff was extremely friendly and helpful on all manners. It’s a fairly new hotel, hence everything else in a good condition. 5 min walking distance to jetty if you are planning for island hopping. There is a mall nearby known as Suria Sabah and down the road there is a street known as Gaya street. It’s a must to visit their Sunday market if you happened to spend you weekend in Sabah. Overall good stay, money well spent and I would love to come back again.
Reviewed October 01, 2018
Dear Hu, We very much appreciate your comments regarding your stay at the Mercure Kota Kinabalu City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Mercure Team
Responded October 02, 2018
Mercure Kota Kinabalu City Centre
9.2
Exceptional
Kim from Malaysia
Business traveler
Superior Room With 1 King Size Bed
Stayed 2 nights in September 2018
Confortable Room”
Hotel located at the end of Gaya street but no problem since the city is quite small. Very near to Suria Mall. Room is big & breakfast selection is good.
Reviewed October 01, 2018
Dear Kim, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Mercure Team
Responded October 02, 2018
Mercure Kota Kinabalu City Centre
7.2
Very good
Tan from Malaysia
Couple
1 Bedroom Suite
Stayed 2 nights in August 2018
nice green view ”
comfortable and quiet location .
Reviewed September 30, 2018
Dear Tan, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Mercure Team
Responded October 02, 2018
Mercure Kota Kinabalu City Centre
7.2
Very good
NORHIDAYAH from Malaysia
Family with young children
Superior Room With 1 King Size Bed
Stayed 1 night in September 2018
Very good”
The room king bed is huge enough. But I dont feel comfortable with the open style washroom. The breakfast is good except for the donut and croissant. Very cold and hard.
Reviewed September 29, 2018
Dear NORHIDAYAH, Thank you for taking the time to tell us about your experience at the Mercure Kota Kinabalu City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We ask you kind understanding and assure you that your comments have been of value to us to provide the best possible standards to our guests at all times. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team
Responded October 02, 2018
Mercure Kota Kinabalu City Centre
12345
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