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Mercure Kuala Lumpur Shaw Parade
Mercure Kuala Lumpur Shaw Parade
Mercure Kuala Lumpur Shaw Parade
Mercure Kuala Lumpur Shaw Parade
Mercure Kuala Lumpur Shaw Parade
Mercure Kuala Lumpur Shaw Parade
Mercure Kuala Lumpur Shaw Parade

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8.5

Excellent

1,729 reviews

1,729 reviews

Housekeeping109
Breakfast36
View23
See map

8.3

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
Available
Walkable places
Berjaya Time Square Theme Park

280 m

Jalan Pudu Road

300 m

Berjaya Times Square

310 m

Golden Screen Cinemas in Golden Triangle

310 m

Cosmo's World

320 m

Popular landmarks
Jalan Alor

850 m

Pavilion Kuala Lumpur

1.0 km

KLCC - Bukit Bintang Pedestrian Walkway

1.5 km

Aquaria KLCC

1.5 km

Menara Kuala Lumpur

1.7 km

Closest landmarks
Golds

90 m

Sport toto

320 m

White Smile

340 m

Wings

340 m

Sixty Nine Bistro

350 m

Mercure Kuala Lumpur Shaw Parade

152, Jalan Changkat Thambi Dollah, Bukit Bintang, Kuala Lumpur, Malaysia, 55100 - See map

Make your best journey to Kuala Lumpur with the promised standard of ALLSAFE, and enjoy free Wi-Fi in all rooms. Strategically situated in Bukit Bintang, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Petronas Twin Towers. Rated with 4 stars, this high-quality property provides guests with access to restaurant, fitness center and outdoor pool on-site.

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Highlights

Located in heart of Kuala Lumpur

Check-in [24-hour]

Excellent room comfort & quality

Airport transport

Excellent breakfast

ALLSAFE

Your Health and Safety are our Absolute Priority

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information."

Facilities

Front desk [24-hour]

Transport to airport

Car park

Complimentary WIFi in all rooms

Exercise area

Swimming pool [outdoor]

Check-in/out [express]

Luggage storage

This property is in high demand!

11 travelers have booked today.

Value for money8.7
Distance to city center5 KM
Location rating8.3
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport17.7 km

Rooms available at Mercure Kuala Lumpur Shaw Parade

Executive Room 1 Queen Bed
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Deluxe Room
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 double bed
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Deluxe Twin Beds
...
  • Room size: 25 m²/269 ft²
  • City view
  • 2 single beds
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Privilege Room
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 double bed
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Superior Queen Suite
...
  • Room size: 53 m²/570 ft²
  • Outdoor view
  • 1 queen bed
Enter dates to see prices
Superior Suite
...
  • Room size: 52 m²/560 ft²
  • Bathtub
  • 1 queen bed
Enter dates to see prices
Deluxe Twin Room
...
  • Room size: 25 m²/269 ft²
  • Shower
  • 2 single beds
Enter dates to see prices
Privilege Double Room
...
  • Room size: 25 m²/269 ft²
  • Shower
  • 1 king bed
Enter dates to see prices
Deluxe Double Room
...
  • Room size: 25 m²/269 ft²
  • Shower
  • 1 king bed
Enter dates to see prices
Superior Suite with Queen Bed
...
    Enter dates to see prices

    Frequently asked questions

    What time is check-in and check-out at Mercure Kuala Lumpur Shaw Parade?

    Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to Mercure Kuala Lumpur Shaw Parade?

    Mercure Kuala Lumpur Shaw Parade is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 180 MYR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Mercure Kuala Lumpur Shaw Parade has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for a fee of 10 MYR per day. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Kuala Lumpur with private transportation, the hotel can arrange taxi service.

    Is breakfast offered at Mercure Kuala Lumpur Shaw Parade?

    Wake up to a great continental breakfast at Mercure Kuala Lumpur Shaw Parade. Halal breakfast is available for guests. There's an additional charge of 50 MYR for adults and 24 MYR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

    What are my dining options at Mercure Kuala Lumpur Shaw Parade?

    Mercure Kuala Lumpur Shaw Parade features 3 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including international and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

    Can special events be hosted at Mercure Kuala Lumpur Shaw Parade?

    Your special occasion or event can be hosted at one of the 4 versatile venues. You may choose an indoor venue for your special gathering. Large events and gatherings such as private events can be hosted at Mercure Kuala Lumpur Shaw Parade. Small or intimate events like birthday parties, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration and audio-visual equipment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations, food and beverage and flower petals are available upon request.

    Can business events be hosted at Mercure Kuala Lumpur Shaw Parade?

    On-site venues and convenient event services make Mercure Kuala Lumpur Shaw Parade an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. The venue available at the hotel can accommodate up to 100 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

    What is the smoking policy at Mercure Kuala Lumpur Shaw Parade?

    Mercure Kuala Lumpur Shaw Parade does not permit smoking in any of its rooms, but allows smoking in designated areas.

    What is the closest train, metro, or bus station to Mercure Kuala Lumpur Shaw Parade?

    The closest train, metro, or bus station to Mercure Kuala Lumpur Shaw Parade is Imbi Monorail Station, 430 m away.

    What restaurants are nearby Mercure Kuala Lumpur Shaw Parade?

    Restaurants including Keong Kee Herbal Soup, Purple Cane and hee lai ton (pudu) sdn bhd are popular in Mercure Kuala Lumpur Shaw Parade’s neighborhood which is known as Bukit Bintang.

    What popular shopping places are close to Mercure Kuala Lumpur Shaw Parade?

    Shopping options in Mercure Kuala Lumpur Shaw Parade’s Bukit Bintang neighborhood include Pavilion Kuala Lumpur, Berjaya Times Square and Sungei Wang Plaza.

    What are popular attractions near Mercure Kuala Lumpur Shaw Parade?

    Mercure Kuala Lumpur Shaw Parade’s location in the Bukit Bintang neighborhood makes it close to famous attractions including Berjaya Time Square Theme Park, Bintang Walk and Museum of Illusions.

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    See map

    Explore the neighborhood

    What people love about Mercure Kuala Lumpur Shaw Parade

    • 9.6

      Exceptional
      Staff 

      "Lovely hotel with nice views, facilities and staff."

      Chelsie

      |

      August 6, 2022

    • 7.6

      Very good
      Staff 

      "Staff were friendly."

      CLARENCE

      |

      August 5, 2022

    • 10

      Exceptional
      Location

      "Room is clean, strategic location, complimentary breakfast cannot comment too much."

      Daryl

      |

      August 5, 2022

    Overall rating:

    8.5

    Excellent
    1,729 reviews
    Cleanliness
    8.9
    Facilities
    8.3
    Location
    8.3
    Read all reviews >
    What travelers say they love:
    Good, adequate, clean and comfortable
    GIM from Singapore
    Family with older children
    More about Mercure Kuala Lumpur Shaw Parade

    More about Mercure Kuala Lumpur Shaw Parade

    Mercure Kuala Lumpur Shaw Parade

    See the best of Kuala Lumpur with a stay at Mercure Kuala Lumpur Shaw Parade, which puts you right in the city center amidst the many sights and landmarks. With its convenient location, you can easily access to the city's must-see destinations. Explorers need the best transportation options, and Terminal Bersepadu Selatan is just 6.8 km away from Mercure Kuala Lumpur Shaw Parade, giving your stay the added convenience of accessing one of the city's main transportation systems.
    The range of services provided by Mercure Kuala Lumpur Shaw Parade ensures all travelers get the most out of their stay. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi services to help you find what you want in Kuala Lumpur.
    Parking is always available, provided by the hotel for their driving guests. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's tours. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less.
    In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. The hotel is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.
    Guestrooms at Mercure Kuala Lumpur Shaw Parade are fitted with all the amenities travelers need. The hotel provides linen service and air conditioning in some rooms for the benefit of guests. Some selected rooms have television and cable TV to keep guests entertained. The hotel also provides guests with a coffee or tea maker, bottled water and mini bar in some rooms.
    Mercure Kuala Lumpur Shaw Parade also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


    Dining and things to do

    Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Mercure Kuala Lumpur Shaw Parade is ready to serve your most specific needs. A selection of food types including halal options is available for guests with dietary restrictions.
    Have fun at night with your travel companions right at the hotel's bar.
    Mercure Kuala Lumpur Shaw Parade promises you a fun-packed holiday with a variety of activities and facilities. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps. The hotel's the poolside bar allows you to have the most casual of cocktail times with a mellow drink. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy.
    Have some relaxing fun with family and friends at the shared lounge and TV area.


    Around the property

    Visit the sights and local attractions of Kuala Lumpur during your stay at the hotel. Pose in front of Menara Kuala Lumpur located 1.6 km away, and you can always show your friends the time you went to Kuala Lumpur.

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    Amenities and facilities
    Excellent
    Facilities

    8.3

    Most talked about facilities

    Housekeeping

    57 mentions

    Breakfast

    52 mentions

    Swimming Pool

    19 mentions

    Food & Dining

    8 mentions

    Languages spoken

    • English
    • Chinese [Cantonese]
    • Chinese [Mandarin]
    • Hindi
    • Malay
    • Tamil

    Accessibility

    • Wheelchair accessible

    Internet access

    • Complimentary WIFi in all rooms
    • Internet services
    • Wi-Fi in public areas

    Things to do, ways to relax

    • Exercise area
    • Golf course [on-site]
    • Swimming pool [outdoor]
    • Tours

    Cleanliness and safety

    • Anti-viral cleaning products
    • Body thermometer
    • Breakfast in room
    • Breakfast takeaway service
    • Cashless payment service
    • Daily disinfection in all rooms
    • Daily disinfection in common areas
    • Doctor/nurse on call
    • Face coverings on staff
    • First aid kit
    • Free face masks
    • Guest rooms seal after sanitization
    • Hand sanitizer
    • Hot water linen and laundry washing
    • Hygiene certification
    • Individually-wrapped food options
    • Physical distancing of at least 1 meter
    • Room sanitization opt-out available
    • Rooms sanitized between stays
    • Safe dining setup
    • Sanitized kitchen and tableware items
    • Shared stationery removed
    • Staff trained in safety protocol
    • Sterilizing equipment
    • Temperature check for guests and staff

    Dining, drinking, and snacking

    • Alcohol
    • Alternative meal arrangement
    • Bar
    • Bottle of water
    • Coffee shop
    • Poolside bar
    • Restaurant [halal]
    • Restaurants
    • Room service [24-hour]

    Services and conveniences

    • Air conditioning in public area
    • Concierge
    • Contactless check-in/out
    • Currency conversion service
    • Daily cleaning
    • Disabled facilities
    • Dry cleaning
    • Elevator
    • Food delivery
    • Invoice provided
    • Ironing service
    • Laundry service
    • Luggage storage
    • Meeting/banquet facilities
    • Safety deposit boxes
    • Smoke-free property
    • Smoking area
    • Terrace

    For the kids

    • Family room
    • Kids meal
    • Swimming pool [kids]

    Access

    • CCTV in common areas
    • CCTV outside property
    • Check-in/out [express]
    • Check-in [24-hour]
    • Fire extinguisher
    • Front desk [24-hour]
    • Non-smoking rooms
    • Pets allowed
    • Safety/security feature
    • Security [24-hour]
    • Smoke alarms

    Getting around

    • Car park [nearby]
    • Car park [on-site]
    • Parking [paid]
    • Taxi service
    • Transport to airport

    Available in all rooms

    • A/C
    • Complimentary drinking water
    • Iron and ironing board
    • Mini bar
    • Wi-Fi [complimentary]
    Food and dining
    Restaurants on site

    Chorak Restaurant

    • Cuisine: American, Asian
    • Menu: Buffet, A-la-carte
    Location
    152, Jalan Changkat Thambi Dollah, Bukit Bintang, Kuala Lumpur, Malaysia, 55100
    Excellent
    Location

    8.3

    Airports

    • Sultan Abdul Aziz Shah Airport (SZB)
      17.7 km 38 min drive
    • Kuala Lumpur International Airport (KUL)
      44.2 km 54 min drive

    Public transportation

    • Imbi Monorail Station
      440 m 12 min walk
    • LRT Train Station - Pudu
      590 m 14 min walk

    Hospital or clinic

    • White Smile
      340 m

    Shopping

    • Pavilion Kuala Lumpur
      1.0 km

    Convenience store

    • 7 Eleven
      50 m 1 min drive

    Cash withdrawal

    • ATM
      150 m 3 min walk
    What's nearby

    Popular landmarks

    • Jalan Alor
      850 m
    • Pavilion Kuala Lumpur
      1.0 km
    • KLCC - Bukit Bintang Pedestrian Walkway
      1.5 km
    • Aquaria KLCC
      1.5 km
    • Menara Kuala Lumpur
      1.7 km
    • Chinatown - Kuala Lumpur
      1.7 km
    • KLCC Park
      1.8 km
    • Central Market
      2.0 km
    • Petronas Twin Towers
      2.0 km
    • KL Bird Park
      2.7 km

    Nearby landmarks

    • Golds
      90 m
    • Berjaya Time Square Theme Park
      280 m
    • Jalan Pudu Road
      300 m
    • Berjaya Times Square
      310 m
    • Golden Screen Cinemas in Golden Triangle
      310 m
    • Cosmo's World
      320 m
    • Ampang Bowl
      320 m
    • Sport toto
      320 m
    • Cosmo’s World Theme Park Theatre
      330 m
    • JoJoBa Spa
      330 m
    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Property policies
    Children and extra beds

    Extra beds vary by room. Please check each room's capacity for details.

    All children are welcome.

    Infant 0-2 year(s)
    Stay for free if using existing bedding.
    Baby cot/crib available upon request
    Children 3-17 year(s)
    Stay for free if using existing bedding.
    If you need an extra bed, it will incur an additional charge.
    Guests 18 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • The credit card used for payment at the time of booking must be shown upon check-in. If the credit card holder is not checking in at the property, a credit card authorization will be made upon arrival.
    • The property will pre-authorize the provided credit or debit card upon check-in.
    • When booking 6 or more rooms, special policies may apply.
    Some helpful facts

    Check-in/Check-out

    • Check-in from15:00
    • Check-out until12:00

    Getting around

    • Airport transfer fee180 MYR
    • Distance from city center5 KM
    • Travel time to airport (minutes)45

    Extras

    • Breakfast charge (unless included in room price)50 MYR
    • Daily Internet/Wi-Fi fee0 MYR

    The property

    • Local Tax ID/ Rental License6% GST
    • Non-smoking rooms/floorsno
    • Number of bars/lounges1
    • Number of floors12
    • Number of restaurants3
    • Number of rooms 213
    • Room voltage220
    • Year property opened2016
    • Most recent renovation2016

    Parking

    • Daily parking fee10 MYR
    Property announcements

    Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

    In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

    The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related to hotel operations and preventative measures.

    Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

    Reviews of Mercure Kuala Lumpur Shaw Parade from real guests

    Provided by verified guests of Agoda
    8.5
    /
    10
    Cleanliness8.9
    Facilities8.3
    Location8.3
    Service8.7
    Value for money8.7
    High score for Kuala Lumpur
    Rating
    9+ Exceptional (262)
    8-9 Excellent (88)
    7-8 Very Good (103)
    6-7 Good (31)
    <6 Below Expectation (33)
    Time of the year
    Mar - May (182)
    Jun - Aug (162)
    Sep - Nov (99)
    Dec - Feb (74)
    All guests (1,344)
    All room types
    All languages

    Show reviews that mention 

    Showing 516 verified guest comments
    12345
    9.6
    Exceptional
    Yuh from Malaysia
    Business traveler
    Deluxe Double Room
    Stayed 3 nights in January 2018

    Compliment to Mercure kuala lumpur shaw parade ”

    Compliment to Mercure Kuala Lumpur Shaw parade I’ve stayed there 3 times ever since they’ve opened. I'm impressed by the hotel helper and the duty manager. They were helpful and found my money, the money is found along with the packet that was used to hold my money. I request them to keep the packet and the money till my next visit. and they said they will do so . Many thanks to them. I will recommend this hotel to my friends and family for sure

    Reviewed January 07, 2018

    See room deals

    Dear Yuh, Thank you for the amazing review. I am glad that my team achieved superior level of service delivery. We hope that you will come and stay with us again soon. Sincerely, General Manager

    Responded January 12, 2018
    Mercure Kuala Lumpur Shaw Parade
    10.0
    Exceptional
    Anna-Carina from Germany
    Couple
    Deluxe Double Room
    Stayed 2 nights in October 2017

    Great as always”

    We've stayed here twice now and loved our stay both times. Brand new hotel at the quiet end of Bukit Bintang. Short drive to KL Central, walk to eat street Jalan Alor. Nice modern rooms, good wifi and A/C, lovely rooftop pool. It's like a 5 star hotel without the price tag... We also love Ali's Food Corner for cheap and delicious eats. Mercure Shaw Parade is our go to hotel when in KL. Only let down is the heavily overpriced beer at the pool!!

    Reviewed October 28, 2017

    See room deals

    Dear Anna-Carina, Thank you for staying with us during your recent trip to Kuala Lumpur. I am really glad to read that you have very much enjoyed all our facilities. I will look into the points that you have shared with regards to the overpriced beer at the pool. We look forward to welcoming you back in the near future. Regards, General Manager

    Responded November 02, 2017
    Mercure Kuala Lumpur Shaw Parade
    9.2
    Exceptional
    Lisa from Australia
    Group
    Deluxe Room
    Stayed 1 night in March 2018

    Big rooms, comfy beds, lovely rooftop pool!”

    We booked Mercure Shaw Parade on opening prices, so got a great deal. Check-in is friendly, you're seated instead of standing at a counter. Staff all very friendly. Our rooms were clean, fresh, modern, comfortable. The bed was heaven!!! Bathroom also a good size with very good shower pressure and plenty of hot water. Loved the small rooftop pool and poolside bar - very relaxing with great views!

    Reviewed May 15, 2018

    See room deals

    Dear Lisa, Thank you for staying with us during your recent trip to Kuala Lumpur. We are glad to have been a part of your visit and it makes me really happy that you enjoyed your stay at our hotel. Rest assure that i will pass your comments to the whole team. We look forward to welcoming you back. Warm Regards, General Manager

    Responded May 23, 2018
    Mercure Kuala Lumpur Shaw Parade
    9.6
    Exceptional
    Chong from Malaysia
    Business traveler
    Deluxe Room
    Stayed 1 night in April 2017

    A hotel fit for everything ”

    As the title goes the hotel fits every aspect of traveler. Value for money with slightly priced above rm200 you get a four star international hotel. The location is superb which located in the heart of KUala lumpur. Nearby, you will find a lot of restaurants and convenient store. Easy access to transportation. light rail transit and monorail just a stone throw away. Big shopping malls like Kuala Lumpur time square, lot 10., the branded and high end mall star hill and pavilion are within walking distance. The only set back was the buffet breakfast which was not really have a many choices. Anyway with this kind of price I can't expect they can offer a great buffet. I will give a 9.5 out of 10 for the price and the standard of the hotel been offered.

    Reviewed April 17, 2017

    See room deals

    10.0
    Exceptional
    Listya from Indonesia
    Group
    Deluxe Room
    Stayed 2 nights in June 2017

    no complaints, worth all the way”

    I did my visit to KL in June 2017 and stayed in Mercure Shaw Parade. Just hop off in Berjaya Times Square and walked to the back of the building, the hotel was really easy to find. All facilities were great, enjoyed all my times when we were there, definitely warm staff and delicious breakfast. It was worth all the way.

    Reviewed December 19, 2017

    See room deals

    Dear Listya, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Cindy Yeoh General Manager

    Responded December 21, 2017
    Mercure Kuala Lumpur Shaw Parade
    8.0
    Excellent
    CHEE from Malaysia
    Solo traveler
    Deluxe Twin Beds
    Stayed 2 nights in March 2017

    Nice hotel ever for me in KL”

    Personally, i prefer to choose hotel around bukit bintang high street within a price range RM150-220, this hotel just at the back of Time Square, (10 mins walking to bukit bintang). The hotel very new very clean very big room, the first 20 hours since i checked in, i never step out from the room due to very comfortable. I recommmend you all to to stay in this hotel when going to Kuala Lumpur. You guys would not regreat, promise !!

    Reviewed March 14, 2017

    See room deals

    9.6
    Exceptional
    Suk from Singapore
    Couple
    Deluxe Room
    Stayed 2 nights in August 2018

    Clean and Convenient”

    After I read all the reviews about this hotel I decided to give it a try. I have not been to KL since 2011. Surprisingly the hotel is really clean and convenient. Walking distance to Berjaya Time Square (abt 5mins) and Bukit Bintang area like Lot 10 and Pavilion. The room is clean and nice. The bed is comfortable. The check in counter staff are friendly. They also offer free shuttle service to Petaling Street and Pavilion but you need to inform them in advance so that they can make arrangement. Overall I'm satisfied with the hotel.

    Reviewed August 13, 2018

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    Dear Suk, Thank you for the lovely review. We're glad to have been a part of your visit and it makes me really happy that you enjoyed your stay in our hotel. A lot of changes happened in Kuala Lumpur since your last visit in 2011, in fact the hotel itself is a new kids on the block. Rest assure i will pass your comments to the whole team especially front desk and we look forward to welcoming you back. Sincerely, General Manager

    Responded August 15, 2018
    Mercure Kuala Lumpur Shaw Parade
    10.0
    Exceptional
    Joelle from Malaysia
    Couple
    Deluxe Room
    Stayed 2 nights in May 2019

    Love this hotel ”

    Hotel is very strategically located cos its near to ICC Pudu and its lower ground building are shopping and eating places. The staffs were very friendly and pleasant people. We stayed in the deluxe room. Its really really very nice to stay in. The comfy huge bed and soft pillows!! Plus you get to take many selfie at nice places cos you can directly see twin Tower and kl Tower and some tall colourful building through the windows. Breakfast is the usual type in hotels. Overall,i would definitely return to stay here again if there's any function in Pudu or bukit bintang place.

    Reviewed May 27, 2019

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    9.2
    Exceptional
    Anna-Carina from Germany
    Couple
    Deluxe Room
    Stayed 4 nights in June 2017

    Modern clean and tidy with awesome pool”

    Good location, at the far end of Bukit Bintang, opposite Berjaya Time Square. We loved sitting at Ali's food corner, eating tandoori chicken and watching the world go by. The hotel pool is very nice, and the room was great too. Large in size, very clean and modern furniture, with a comfy bed. The only thing lacking a little was the breakfast, with food often being finished and not enough Western style choices (no cold cuts of meat etc). Overall a great hotel, we would definitely come back next time we stay in KL.

    Reviewed July 01, 2017

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    Dear Anna-Carina , We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff and we will strive to continuously improve the quality of our services from our guests constructive feedbacks. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

    Responded November 12, 2018
    Mercure Kuala Lumpur Shaw Parade
    10.0
    Exceptional
    Mohamad from Singapore
    Solo traveler
    Deluxe Twin Beds
    Stayed 3 nights in May 2017

    Clean And New Hotel”

    Hotel was 5 mins walk from Berjaya Times Square and 10 mins walk from the bustling Bukit Bintang Area. Breakfast was good. Room is clean. Everything was positive except for the fact that 1 staff knock on my door despite having a Do Not Disturb sign on my door. It would have been good if they could just call.

    Reviewed May 10, 2017

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    Dear , We very much appreciate your perfect score comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff and we will strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

    Responded November 12, 2018
    Mercure Kuala Lumpur Shaw Parade
    7.6
    Very good
    Ingrid from Slovakia
    Solo traveler
    Deluxe Double Room
    Stayed 2 nights in May 2017

    Modern, clean. ”

    Rooms nice, not smelly, hotel is modern and clean. I did not like the area much, its behind the times square mall, not really bukit bintang, i guess hence the relatively cheap price for such good quality. I had money gone from the room, it was a very small amout, so did not bother putting it in the safe, still, i put ut aside for taxi so i dont spend it and wont have to take out cash on my last day. I reporzed to the reception at check out? They said they will have to investigate who entered the room. Clearly there were cleaners, but then if they dont admit to it, its my word against theirs. Anyway, never heard the about the resúts of the investigation. They said itll take 24hrs, i left 2 days ago. The staff i was dealing with was polite, but they did not offer anything to compemsate the inconvenience caused by what happened. I was very upset.

    Reviewed May 06, 2017

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    10.0
    Exceptional
    cherie from Malaysia
    Solo traveler
    Deluxe Twin Room
    Stayed 3 nights in April 2017

    Best hotel i have stayed during the trip”

    Once I entered the hotel, I was greeted by everyone with a smile, which I find it very welcoming. The receptionist, CJ was really helpful and the processing was really hassle free. During the three nights stay, I was greeted by every staff whenever I met anyone, which I find the service is really top-notch. When I press 'Do not disturb' button to avoid any housekeeping for my room during my three-night stay, staff were kind and considerate enough to ring my door and asked me if I need any replenishment, which I felt very warm despite away from home. Thanks Mercure! Will definitely come back again! :)

    Reviewed April 22, 2017

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    10.0
    Exceptional
    Wenda from Malaysia
    Family with young children
    Deluxe Twin Beds
    Stayed 1 night in December 2018

    Awesome hotel”

    The room is clean, beds are comfortable. Breakfast is awesome. Location is good. Staffs are friendly. Will definitely come back on my next trip to Kuala Lumpur

    Reviewed December 25, 2018

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    Dear Wenda, We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback and that you enjoyed the breakfast spread. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

    Responded January 11, 2019
    Mercure Kuala Lumpur Shaw Parade
    8.8
    Excellent
    John from United States
    Couple
    Deluxe Twin Beds
    Stayed 7 nights in May 2018

    An excellent hotel!”

    The Mercure hotel is easily a 9.5 star hotel. The rooms are large with very comfortable beds and pillows, Bathroom is great. Breakfast buffet has something for everyone, Air conditioning and TV are very good. The rooftop pool is a great place to escape the heat and have some drinks. All staff are excellent! My wife was very impressed with the recycle bins adjacent to the elevators. It is in an excellent location just behind the Bejaya Times Square shopping complex. Less than ten minutes easy walking to hundreds of restaurants food courts and shopping. The Imbi Monorail station in front of Times square gives you great access to the rest of KL. We will return in November!

    Reviewed May 28, 2018

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    Dear John, Thank you for the amazing review. It was a real honor to recently have you stay with us. Needless to say we are thrilled that everything went well and our staff made your experience even better. We look forward to welcome you back again soon. Sincerely, Cindy Yeoh General Manager

    Responded May 30, 2018
    Mercure Kuala Lumpur Shaw Parade
    9.6
    Exceptional
    jithin from India
    Couple
    Deluxe Room
    Stayed 2 nights in February 2018

    Exceptional”

    We stayed in Mercure only for a night and were happy with our stay. It is conveniently located right next to Berjaya Times Square and offers excellent views of the 'Exchange 106' which is under construction. The staff at the reception were friendly and professional. The room was comfortable with all amenities and was very clean. The buffet breakfast included in the booking had a reasonably good spread and was good. Not able to comment on the facilities in the hotel as our stay was short.

    Reviewed March 11, 2018

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    Dear jithin, Thank you very much for your lovely review on our hotel. Thank you for staying with us and i hope your experience on this occasion will bring you back for another level of experience on Mercure Kuala Lumpur Shaw Parade. Sincerely, General Manager

    Responded March 12, 2018
    Mercure Kuala Lumpur Shaw Parade
    8.4
    Excellent
    Chong from Malaysia
    Solo traveler
    Deluxe Room
    Stayed 1 night in April 2017

    Great location value for money ”

    The pros Location is excellent just stone throw away from big mall like pavilion, Fahrenheit, lot ten, sungai wang, star hill. If u want to go to klcc you need to take taxi. Surrounding you will find plenty of eateries and most selling chinese food, real china cuisine from china like hunan n north eastern china not the Malaysian Chinese food. Breakfast was ok. Not much variety like the name mercure which suppose to be. Mercure Bangkok beat his cousin in KL flat in term of breakfast. Room was clean n staff are nice too. Only draw back was the hotel guest need to pay parking

    Reviewed April 28, 2017

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    10.0
    Exceptional
    Anna-Carina from Australia
    Couple
    Deluxe Room
    Stayed 2 nights in October 2019

    Best value for money in KL”

    We always stay at the Mercure when in KL, which is at least once a year. We love the fact it’s near local eateries and only a 15MYR cab ride from KL Sentral. The rooms are 5 star and staff always superb. Lovely roof top pool. Only downer are the prices for drinks at bar. Other than that: Thumbs up!

    Reviewed October 14, 2019

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    Dear Anna-Carina, We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager

    Responded December 26, 2019
    Mercure Kuala Lumpur Shaw Parade
    10.0
    Exceptional
    Siti from Singapore
    Couple
    Deluxe Room
    Stayed 3 nights in April 2017

    Thoughtful stay”

    Spacious room, facilities good, variety halal breakfast and nice theme. Staff knocked on my hotel door as i accidentally did not switched off my do not disturb mode, worrying if i need anything to be replenished. Good job there. Infact, ive never experienced that throughout i travelled. Thanks Mercure! Good job and keep up!

    Reviewed May 02, 2017

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    9.6
    Exceptional
    vidyarini from Indonesia
    Group
    Deluxe Twin Beds
    Stayed 4 nights in December 2019

    Nice place to stay in KL”

    The hotel is conveniently located to Bukit Bintang with few supermarket across the road and places to eat...the breakfast is good and facility worthy it

    Reviewed January 02, 2020

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    7.2
    Very good
    Agnes from Australia
    Family with young children
    Deluxe Twin Beds
    Stayed 5 nights in June 2018

    Very good”

    new hotel, though the location is in bukit bintang area but it's quite far from the main attractions. when we first checked in, we found a blood stain on the towel and personally i found that disgusting. quality control of the housekeeping is not great. i expected more from a big chain hotel like mercure. we stayed for 5 nites. 3 out of 5 nites we'd get a hand towel and bath mat. some other times we had to request them - a bit disappointing.

    Reviewed June 20, 2018

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    Dear Agnes, Thank you for staying with us during your recent trip to Kuala Lumpur. I would like first to apologize with the experience you encountered during your stay here. I have shared your review with the housekeeping manager to ensure this will not happen again to other valued guest. I sincerely hope that you will accept our apology and consider staying at Mercure in the future so we can show you that we are the excellent choice for all of your future stays. Sincerely, General Manager

    Responded July 06, 2018
    Mercure Kuala Lumpur Shaw Parade
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