Mercure Pontianak Hotel
Mercure Pontianak Hotel
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Superior King Room - Guestroom Mercure Pontianak Hotel
Superior King Room - Guestroom
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Interior view Mercure Pontianak Hotel
Interior view
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Interior view Mercure Pontianak Hotel
Interior view
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Swimming pool Mercure Pontianak Hotel
Swimming pool
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Excellent
Location
8.3
See all 30 photos Mercure Pontianak Hotel
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Mercure Pontianak Hotel

Excellent location
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Very good
From 685 reviewsSee what guests said
7.9
Recommended by 94% of guests
Value for money7.8
Distance to city center6,7 km
Location rating8.3
Nearest airportSupadio International Airport (PNK) - Indonesia
Distance to airport12.4 km
Has restaurantYes
  • Airport transfer

  • Free Wi-Fi in all rooms

  • Currency exchange

  • Air conditioning

Room choices
7.9
Very good
Room comfort & quality
Superior King Room
Superior King Room
...
  • 22 m²/237 ft²
  • Shower
  • 1 king bed or 1 double bed
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Deluxe Twin Room
Deluxe Twin Room
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  • Pool view
  • 25 m²/269 ft²
  • 1 double bed or 1 king bed
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Superior Twin Room
Superior Twin Room
...
  • 22 m²/237 ft²
  • Shower
  • 1 double bed or 1 king bed
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King Suite with Sofa
King Suite with Sofa
...
  • Pool view
  • 50 m²/538 ft²
  • 1 king bed or 1 double bed
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Deluxe King Room
Deluxe King Room
...
  • Pool view
  • 25 m²/269 ft²
  • 1 king bed or 1 double bed
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Double Or Twin Deluxe
Double Or Twin Deluxe
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  • 25 m²/269 ft²
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Double Or Twin Superior
Double Or Twin Superior
...
  • 22 m²/237 ft²
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Deluxe Room with 1 King-Size Bed
Deluxe Room with 1 King-Size Bed
...
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    Suite with 1 King bed + Sofa
    Suite with 1 King bed + Sofa
    ...
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      Superior Single
      Superior Single
      ...
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        More about Mercure Pontianak Hotel

        More about Mercure Pontianak Hotel

        An overview

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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        What they offer

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        Guest policies

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        Some helpful facts

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        Real reviews from real guests

        Agoda Reviews (685)Booking.com Reviews (126)
        7.9
        Very good
        Read reviews from:
        Cleanliness8.1
        Facilities7.6
        Location8.3
        Room comfort and quality7.9
        Service8.0
        Value for money7.8
        Provided by verified guests of Agoda
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        Showing 575 verified guest comments
        12345
        10.0
        Exceptional
        Trina from United States
        Group
        Superior King Room
        Stayed 1 night in June 2018
        Very comfortable and convenient”
        The Mercure was wonderful - very comfortable for Western travelers, very friendly and helpful staff, delicious and affordable breakfast with a wide variety of options. The location is great too, pretty close to the airport and the boat dock, and right next door to the big shopping mall.
        Reviewed July 02, 2018
        9.2
        Exceptional
        Gloria from Malaysia
        Family with young children
        Superior King Room
        Stayed 3 nights in June 2018
        Near to mall”
        The hotel is near to Ayani Mega Mall. However it’s not linked to the hotel. U need to walk out of the hotel and walk two blocks down to reach the mall. The hotel itself is rated 4 star. There are smoking floors and non-smoking ones so make sure u get the one u need upon check-in. I got a smoking floor and the smell was horrible as I’m not a smoker and bringing small children. Requested to change to non-smoking floor thereby n it was a stark difference from the smoking floor, with clean air on the whole floor. Aircond is warm on a hot day. Housekeeping is well done. They provide 2 towels, 2 small towels, 1 set of toothbrush+paste only, 1 shower gel, 1 shampoo, coffee n tea set. Breakfast food is mostly local food with little American breakfast menu. 4-star is overrated but I will still go there for the location, having seen the surroundings of Aston hotel which is like a ghost town at night. Overall I think it’s one of the best hotel u can get in a quaint small town as Pontianak.
        Reviewed June 19, 2018
        10.0
        Exceptional
        Patrick from United Kingdom
        Business traveler
        Superior King Room
        Stayed 2 nights in May 2018
        Wonderful Service Friendliest Staff”
        I satyed in the Mercure having been working in villages around two hours away from pontianak as I wanted a clean place where I could work in relative comfort for a couple of days before leaving Indonesia. The mercure proved an excellent choice. The staff were fantastic and nothibng was too much trouble for them. The room was spotlessly clean bed was comfortable. Easily the nicest place I stayed in in over two months travelling through Indonesia and Malaysia. Excellent wi fi and great atmosphere. I would recommend it to anyone travelling in this part of the world.
        Reviewed June 04, 2018
        8.0
        Excellent
        Colin from Brunei Darussalam
        Couple
        Deluxe Twin Room
        Stayed 1 night in April 2018
        great quite hotel”
        Hotel is near by a mall. just walk a block away.
        Reviewed May 20, 2018
        8.4
        Excellent
        Colin from Brunei Darussalam
        Group
        Superior Twin Room
        Stayed 3 nights in April 2018
        Some maintenance needed & great quiet place near mall”
        Door hinge needs oil because squeak sound when entering the room. Washroom door lock need to be adjust because cannot lock. Wardrobe needs some cloth hanger because it’s empty. Room is great,clean, WiFi connection is good. Hotel location to mall is just few mins walk. Overall don’t mind coming back here again. Hope they can improve a little bit more.
        Reviewed April 20, 2018
        Dear Mr. Colin, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager
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        Mercure Pontianak Hotel
        9.2
        Exceptional
        Edwin from Malaysia
        Business traveler
        Superior King Room
        Stayed 1 night in April 2018
        Very Nice Hotel and Staffs”
        The staffs were extraordinary especially the manager Ferry Fahlevy an awesome guy, he went all out to give me the best room. will surely visit this hotel again.
        Reviewed April 19, 2018
        6.4
        Good
        Eddy from Singapore
        Couple
        Superior King Room
        Stayed 2 nights in April 2018
        Good hotel & near Mega mall”
        Good hotel to stay, friendly staffs but need to upgrade as it’s getting old. Hotel is just a few minutes walk to Mega mall.
        Reviewed April 09, 2018
        Dear Mr. Eddy, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our staffs.. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. with kindest regards, Sylvi Anggreani, Guest Experience Manager
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        Mercure Pontianak Hotel
        7.2
        Very good
        ZAFRUL from Malaysia
        Couple
        Superior King Room
        Stayed 2 nights in April 2018
        Good hotel”
        Hotel was nice. But a little bit far from city centre. Have to walk a little bit to ayani mega mall since d hotel have stupid policy that not allowed GRAB or GO-CAR to pick up passenger from hotel. Have to use the convensional taxi bit of course it will cost u alot.
        Reviewed April 08, 2018
        Dear Mr. Zafrul, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center.. It is always a pleasure to receive a feedback. We do apologize for the our policy about online taxi. Actually the taxi can pick up you from outside of the hotel. We really sorry for your dissappointed. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager
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        Mercure Pontianak Hotel
        8.0
        Excellent
        Frederik from Germany
        Solo traveler
        Superior King Room
        Stayed 3 nights in February 2018
        Very good”
        Pool and gym nice, furniture a bit old
        Reviewed March 13, 2018
        Dear Mr. Frederik, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our pool and gym. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. with kindest regards, Sylvi Anggreani, Guest Experience Manager
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        Mercure Pontianak Hotel
        6.0
        STEPHEN from Malaysia
        Couple
        Deluxe King Room
        Stayed 2 nights in February 2018
        Disappointing Facilities and Location”
        This hotel is NOT 4-star! I would rate at 3-star. Firstly, the location is a long way from the centre of town but as a plus point it is next door to the Ayani Mega Mall (not really 'mega'). There are no Metered Taxis or buses available to get into town so have to rely on arranging car service through hotel or pre-booking car hire OR walking. There are no small cafes/warongs near the hotel so you have to rely on the more expensive restaurants in the mall or hotel for meals. The hotel is clean and quite modern, including the room. However, the fridge in the room was not plugged in and more importantly there was no information available in the room about hotel facilities and especially no details of restaurant menu and room service. The medium sized outdoor swimming pool was cloudy.....the filtration system needs better maintenance. I would not recommend staying here if you are a tourist....too far from town or the limited attractions in Pontianak. OK for business.
        Reviewed March 03, 2018
        Dear Mr. Stephen, First of all, we would like to thank you for taking the time to tell us about your experience at the Mercure Pontianak City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sylvi Anggreani, Guest Experience Manager
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        Mercure Pontianak Hotel
        8.4
        Excellent
        CHANDRA from Indonesia
        Business traveler
        Superior Twin Room
        Stayed 1 night in November 2017
        Nice hotel, good location”
        Nice
        Reviewed February 26, 2018
        Dear Mr. Chandra, Thank you so much for letting know your experience at Mercure Pontianak City Centre. We are glad that you have a pleasant stay here, we hope to see you very soon. Regards, Sylvi Anggreani, Guest Experience Manager
        Responded February 28, 2018
        Mercure Pontianak Hotel
        8.0
        Excellent
        EFFENDY from Indonesia
        Family with young children
        Deluxe King Room
        Stayed 5 nights in February 2018
        Very good”
        Good location because it is strategically located on main road in Pontianak and very close to the well known shopping mall Ayani Megamall. Front desk and security staffs were polite and helpful. Room service and laundry were also noted satisfactory. Nevertheless, the room cleaning service was disaappointed due to (1) room and toilet were not really clean, (2) shower gel and hand towel were not automatically refilled until we asked them to refill it. For the room, I would say that the bedding was not met my expectation because it was felt too hard and uncomfortable. Room temperature was very cold. Furthermore, there is no attention to detail from the hotel management such as the window glass on exterior side was full with mildew. Breakfast was offered with many choices of local cuisine. Nonetheless, since you have visited Pontianak, it would be not compelete without trying the authentic local foods. Parking space is very adequate thus park and ride was made effortlessly.
        Reviewed February 21, 2018
        Dear Mr. Effendy, Warmest greeting from Mercure Pontianak City Centre.. Thank you so much for sharing your experience staying at our hotel. I've been sharing your comment with our staff, so we can improve our product and service. Once again, thank you so much for your comment. We hope your next visit will be more pleasant than before. Regards, Sylvi Anggreani, Guest Experience Manager
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        Mercure Pontianak Hotel
        8.0
        Excellent
        URIF from Indonesia
        Business traveler
        Superior Twin Room
        Stayed 3 nights in January 2018
        good”
        good
        Reviewed January 31, 2018
        Dear Mr. Urif, Warmest greeting from Mercure Pontianak.. We very much appreciate for choosing to stay with us and you have enjoy your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager
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        Mercure Pontianak Hotel
        8.0
        Excellent
        abdul from Malaysia
        Family with young children
        Deluxe King Room
        Stayed 1 night in May 2017
        good hotel and nice place”
        easy to matahari mall just walking.
        Reviewed January 22, 2018
        Dear Mr. Abdul, Warmest greeting from Mercure Pontianak.. We very much appreciate for choosing to stay with us and you have enjoy your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager
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        Mercure Pontianak Hotel
        7.2
        Very good
        Paul from Indonesia
        Couple
        Superior King Room
        Stayed 2 nights in January 2018
        Hard Bed, no pool”
        The bed was very uncomfortable. The pool was being worked on, so it was not available.
        Reviewed January 21, 2018
        Dear Mr. Paul, Warmest greeting from Mercure Pontianak.. First of all, we would like to thank you for choose and stay with Mercure Pontianak, also for sharing your experience. We apologize for your inconvenience about the bed and for don't have an opportunity for using our swimming pool. We ensure you that we already taking necessary step to avoid the same things happen again in the future. We hope you give us the opportunity again to welcoming you again in Mercure Pontianak. Sincerely, Sylvi Anggreani, Guest Experience Manager
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        Mercure Pontianak Hotel
        9.2
        Exceptional
        nispiani from Indonesia
        Business traveler
        Superior King Room
        Stayed 2 nights in January 2018
        Good location”
        This hotel is located in central of pontianak, its near to mall of pontianak, this is recomanded hotel for you
        Reviewed January 09, 2018
        Dear Nispiani, Warmest greeting from Mercure Pontianak.. We very much appreciate for choosing to stay with us and you have recommended our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager
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        Mercure Pontianak Hotel
        7.2
        Very good
        Mizen from South Africa
        Couple
        Deluxe King Room
        Stayed 6 nights in January 2018
        Learning experience”
        I'm not sure what happened between agoda and the hotel but I had a special request that had a list of things on it. Unfortunately only one thing was attended to,I wasn't made aware that the hotel couldn't cater to the rest of the special request. I did leave contacts details expressing if they needed more information to contact me. I also emailed the hotel twice and to this day still waiting for a response. The room was booked for 2 guests but upon arrival the room had toiletries etc for only one(they did speedily correct it when I told them). The service in general is good, in house purchases (breakfast etc) is pricey. Just walk to mall next door for better prices. The room itself was ok, except for the shower door that was scrapping the floor(hinge issue) and the bottom of the mirror having mold like spots. Its location is ideal, but I'll try a different hotel next time.
        Reviewed January 08, 2018
        Dear Mr. Mizen, Warmest greeting from Mercure Pontianak.. First of all, we would like to thank you for choose and stay with Mercure Pontianak, also for sharing your experience. We apologize for your inconvenience about the miss-communication about your request. we ensure you that we already taking necessary step to avoid the same things happen again in the future. We hope you give us the opportunity again to welcoming you again in Mercure Pontianak. Sincerely, Sylvi Anggreani, Guest Experience Manager
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        Mercure Pontianak Hotel
        9.6
        Exceptional
        Hipani from Malaysia
        Couple
        Superior King Room
        Stayed 4 nights in December 2017
        Excellent Stay”
        Excellent and nice stay
        Reviewed December 28, 2017
        Dear Hipani, Warmest greeting from Mercure Pontianak.. We very much appreciate for choosing to stay with us and you have enjoy your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager
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        Mercure Pontianak Hotel
        8.8
        Excellent
        DALITA from Malaysia
        Couple
        Superior Twin Room
        Stayed 1 night in December 2017
        Good and comfy room”
        Good location and comfortable room.
        Reviewed December 25, 2017
        Dear Mrs. Dalita, Warmest greeting from Mercure Pontianak.. We very much appreciate for choosing to stay with us and you have enjoy your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager
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        Mercure Pontianak Hotel
        10.0
        Exceptional
        Kenndy from Indonesia
        Solo traveler
        Superior Twin Room
        Stayed 5 nights in June 2017
        Comfy Stay”
        The room is very clean, the staff and housekeeping service are friendly and professional.
        Reviewed December 20, 2017
        Dear Mr. Kenndy, Warmest greeting from Mercure Pontianak.. We very much appreciate for choosing to stay with us and you have enjoy your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sylvi Anggreani, Guest Experience Manager
        Show more
        Mercure Pontianak Hotel
        12345
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