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Mercure Resort Sanur
Mercure Resort Sanur
Mercure Resort Sanur
Mercure Resort Sanur
Mercure Resort Sanur
Mercure Resort Sanur
Mercure Resort Sanur

Removed from saved list

7.7

Very good

1,630 reviews

1,630 reviews

Beach27
Housekeeping16
Shops7
See map

8.1

Excellent

Location rating score

Excellent location - 230 meters to the beach
Excellent for walking
Parking
FREE
Walkable places
Sanur Beach

230 m

Bali International Diving Professionals (BIDP)

350 m

Blanjong Inscription

360 m

Bali Aqua Diving

410 m

Bali Scuba

420 m

Popular landmarks
Nusa Dua Beach

9.1 km

Kuta Beach

9.4 km

Waterbom Bali

9.5 km

Seminyak Beach

11.1 km

Tanah Lot Temple

20.8 km

Closest landmarks
Power Of Now (Yoga)

190 m

Semawang Beach

230 m

Tirta Pool

560 m

Chilean Conslulate

580 m

Honorary Consulate of Czech Republic

580 m

Mercure Resort Sanur

Jalan Mertasari, Sanur, Bali, Indonesia, 80228 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Sanur part of Bali, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sacred Monkey Forest Sanctuary. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

980 meters to Sanur Beach

Check-in [24-hour]

Airport transfer

230 meters to the beach

Currency exchange

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information"

Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Car park

Kids club

Fitness center

Shuttle service

Free Wi-Fi in all rooms!

This property is in high demand!

5 travelers have booked today.

Value for money7.8
Distance to city center10 km
Location rating8.1
Nearest airportNgurah Rai International Airport (DPS)
Distance to airport10.4 km

Rooms available at Mercure Resort Sanur

Very good
Room comfort & quality

7.9

Superior Twin Room
...
  • Room size: 32 m²/344 ft²
  • Garden view
  • 2 single beds
Enter dates to see prices
Superior King Room
...
  • Room size: 32 m²/344 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Deluxe King Room
...
  • Room size: 42 m²/452 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Deluxe Twin Room
...
  • Room size: 42 m²/452 ft²
  • Garden view
  • 2 single beds
Enter dates to see prices
Executive Room 2 Single Beds
...
  • Room size: 42 m²/452 ft²
  • Garden view
  • 2 single beds
Enter dates to see prices
Family Room, 1 king-size bed and 1 bunk bed
...
  • Room size: 88 m²/947 ft²
  • Garden view
Enter dates to see prices
Executive Room with 1 King Bed
...
  • Room size: 42 m²/452 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Family King Room
...
  • Room size: 88 m²/947 ft²
  • Garden view
  • 1 king bed and 1 sofa bed
Enter dates to see prices
Tranquil Getaway Package at Superior Room
...
  • Room size: 32 m²/344 ft²
  • Garden view
  • 1 queen bed or 2 single bed...
Enter dates to see prices
Family Room with Bunk Bed
...
  • Room size: 88 m²/947 ft²
  • Shower
  • 1 bunk bed and 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Mercure Resort Sanur?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Mercure Resort Sanur?

Mercure Resort Sanur is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 30 USD. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Mercure Resort Sanur also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Mercure Resort Sanur has a car park right on site for maximum convenience. Parking is free for guests. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Bali with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Mercure Resort Sanur?

Wake up to a great buffet breakfast at Mercure Resort Sanur. Adults can enjoy breakfast offered with an additional charge of 20 USD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Mercure Resort Sanur?

Mercure Resort Sanur features an on-site restaurant for your dining convenience. Dishes are served in a la carte during opening hours. Light meal like coffee or tea is served using only quality ingredients.

Can special events be hosted at Mercure Resort Sanur?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Mercure Resort Sanur. Small or intimate events like birthday parties and honeymoons can also be accomodated. Services for wireless internet and event decoration are offered to help your event go smoothly.

Can business events be hosted at Mercure Resort Sanur?

On-site venues and convenient event services make Mercure Resort Sanur an ideal choice for hosting events such as seminars and meetings. An extensive range of facilities and services including projector or LED display, free Wi-Fi and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Mercure Resort Sanur?

Mercure Resort Sanur does permit smoking in some areas and is not 100% smoke-free.

What restaurants are nearby Mercure Resort Sanur?

Restaurants including Flames, Gardenia Cafe and Pandawa Restaurant are popular in Mercure Resort Sanur’s neighborhood which is known as Sanur.

What popular shopping places are close to Mercure Resort Sanur?

Shopping options in Mercure Resort Sanur’s Sanur neighborhood include Hardys Sanur Shopping Square, Pasar Sindu and Batik Popiler 2.

What are popular attractions near Mercure Resort Sanur?

Mercure Resort Sanur’s location in the Sanur neighborhood makes it close to famous attractions including Blanjong Inscription, Pura Dalem Pengembak and Ghostbird + Swoon.

What popular beaches are close to Mercure Resort Sanur?

Mercure Resort Sanur’s Sanur neighborhood also includes Sanur Beach, Mertasari Beach and Semawang Beach.

What popular natural sightseeing spots are close to Mercure Resort Sanur?

Mercure Resort Sanur’s nearby natural sights include Bali International Diving Professionals (BIDP), Bali Aqua Diving and Bali Scuba located in the same Sanur area.

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See map

Explore the neighborhood

What people love about Mercure Resort Sanur

  • 10

    Exceptional

    "Great stay would definitely book again"

    Eileen

    |

    July 26, 2022

  • 7.6

    Very good
    Cleanliness

    "stuff very kind and clean rooms, free water!"

    Natalia

    |

    July 10, 2022

  • 10

    Exceptional
    Location

    "Very close to many cafes and restaurants."

    Joakim

    |

    May 31, 2022

Overall rating:

7.7

Very good
1,630 reviews
Cleanliness
7.7
Facilities
7.6
Location
8.1
Read all reviews >
More about Mercure Resort Sanur

More about Mercure Resort Sanur

Mercure Resort Sanur

When you are looking for comfortable and convenient accommodations in Bali, make Mercure Resort Sanur your home away from home. A stay at Mercure Resort Sanur ensures an easy access to the lively city and all of its wonders.
The superior services and facilities offered at Mercure Resort Sanur will make for a memorable stay. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Bali can be assisted with taxi, car hire and shuttle services available.
Parking is provided free of charge for guests. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The hotel's tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Mercure Resort Sanur.
In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice. You can also get small travel items and sundries at the convenience stores without having to leave the Mercure Resort Sanur. Smoking may only take place in restricted designated areas.
Guests are guaranteed a comfortable stay while at Mercure Resort Sanur. To enhance your stay, some rooms at the hotel come with linen service, blackout curtains and air conditioning. The specially-designed rooms at Mercure Resort Sanur offer a layout option like a balcony or terrace. The hotel's in-room entertainment is second to none, with television and cable TV provided to guests in select rooms.
You may be assured to know that a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms.


Dining and things to do

Wake up with no worries at Mercure Resort Sanur, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Once there, be sure to check out bar for some in-house nighttime fun.
Never let a day go wasted when you're at Mercure Resort Sanur with all the activities and facilities provided. While you're there, be sure to take some time to explore the easily accessible beach. Warm up at the end of the day with a visit to the massage, hot tub, spa and sauna. The many offerings at Mercure Resort Sanur ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool.
The poolside bar at Mercure Resort Sanur gives you a great reason to spend more time in your swimsuit. Stay wet and wild with fun family water activities like fishing, snorkeling, non-motorized water sports, motorized water sports, surfing, diving and wind surfing. You won't need to go far to experience fun water sports, with the convenience of canoes provided. Test your skills! Get competitive with your travel group or other guests, at the hotel's ping-pong table, yoga room and tennis court.
No need to go anywhere after dinner -- play with friends or family at the library, games room and shared lounge and TV area. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops and souvenir shops.


Around the property

With its convenient location, the hotel offers easy access to all Bali has to offer. Sometimes the best vacation days are spent doing nothing. With Kuta Beach located 9.4 km away, you can turn a sunny day into a perfect chill out with sand and surf.

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Amenities and facilities
Very good
Facilities

7.6

Most talked about facilities

Beach

175 mentions

Swimming Pool

78 mentions

Breakfast

49 mentions

Housekeeping

37 mentions

Languages spoken

  • English
  • French
  • Indonesian

Outdoor

  • Bicycles

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Canoeing
  • Dart board
  • Diving
  • Fishing
  • Fitness center
  • Game room
  • Garden
  • Hiking
  • Hot tub
  • Massage
  • On-site entertainment
  • Sauna
  • Snorkeling
  • Spa
  • Surfing lessons
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Table tennis
  • Tennis court
  • Tours
  • Water sports (motorized)
  • Water sports (non-motorized)
  • Wind surfing
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Infirmary
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Kids meal
  • Playground
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • CCTV in common areas
  • Check-in/out [express]
  • Check-in [24-hour]
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • Accessible by stairs
  • Air conditioning
  • Audible alarm
  • Balcony/terrace
  • Blackout curtains
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • Daily housekeeping
  • Desk
  • Exterior corridor
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Lever handle on door
  • Linens
  • Mini bar
  • Mirror
  • Non-smoking
  • Private bathroom
  • Satellite/cable channels
  • Sewing kit
  • Shower
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Telephone
  • Toiletries
  • Towels
  • Umbrella
  • Wake-up service
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Buffet
Restaurants on site

Pandawa Restaurant

  • Cuisine: Asian, Indonesian, International
  • Menu: Buffet, A-la-carte
Location
Jalan Mertasari, Sanur, Bali, Indonesia, 80228
Excellent
Location

8.1

Airports

  • Ngurah Rai International Airport (DPS)
    10.4 km 26 min drive
  • Banyuwangi Airport (BWX)
    109.8 km

Public transportation

  • Bemo Kreneng Bus Terminal
    6.7 km 26 min drive
  • Tegal Sari Bus Terminal
    7.3 km 29 min drive

Hospital or clinic

  • Rumah Sakit Umum Daerah Bali Mandara
    850 m

Shopping

  • Beachwalk Shopping Center Kuta
    9.3 km

Convenience store

  • On-site

Cash withdrawal

  • ATM
    420 m 7 min walk
What's nearby

Popular landmarks

  • Sanur Beach
    230 m
  • Nusa Dua Beach
    9.1 km
  • Kuta Beach
    9.4 km
  • Waterbom Bali
    9.5 km
  • Seminyak Beach
    11.1 km
  • Tanah Lot Temple
    20.8 km
  • Sacred Monkey Forest Sanctuary
    21.2 km
  • Uluwatu Temple
    22.9 km
  • Campuhan Ridge Walk
    22.9 km
  • Tegallalang Rice Terrace
    30.8 km

Nearby landmarks

  • Power Of Now (Yoga)
    190 m
  • Sanur Beach
    230 m
  • Semawang Beach
    230 m
  • Bali International Diving Professionals (BIDP)
    350 m
  • Blanjong Inscription
    360 m
  • Bali Aqua Diving
    410 m
  • Bali Scuba
    420 m
  • Diving-Indo
    470 m
  • Tirta Pool
    560 m
  • Chilean Conslulate
    580 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • One child under 12 years old stays for free if using existing bedding.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00
  • Reception open until00:00

Getting around

  • Airport transfer fee30 USD
  • Distance from city center10 km
  • Travel time to airport (minutes)30

Extras

  • Breakfast charge (unless included in room price)20 USD
  • Daily Internet/Wi-Fi fee0 USD

The property

  • Non-smoking rooms/floorsYES
  • Number of bars/lounges3
  • Number of floors3
  • Number of restaurants1
  • Number of rooms 189
  • Room voltage220
  • Year property opened1989
  • Most recent renovation2004

Parking

  • Daily parking fee0 USD
Property announcements

Nyepi Religious Day

Please be informed that Bali island celebrates Nyepi (Silent) Day each year on below dates. The Nyepi (Silent) Day is a day of absolute silence throughout the island. No outdoor activities are allowed including check in and check out from hotels. March 23, 2012 | March 12, 2013 | March 31, 2014 | March 21, 2015 | March 9, 2016 | March 28, 2017

Nyepi Day

Please be informed that Bali island celebrates Nyepi (Silent) Day each year on below dates. The Nyepi (Silent) Day is a day of absolute silence throughout the island. No outdoor activities are allowed including check in and check out from hotels.
Dates affected: March 17, 2018 | March 7, 2019 | March 25, 2020 | March 14, 2021 | March 3, 2022 | March 22, 2023

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information

Due to COVID-19 circumstances a dedicated hotline has been made available to guests in order to answer questions and best prepare their stay

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Reviews of Mercure Resort Sanur from real guests

Provided by verified guests of Agoda
7.7
/
10
Cleanliness7.7
Facilities7.6
Location8.1
Room comfort and quality7.9
Service7.8
Value for money7.8
High score for Bali
Rating
9+ Exceptional (188)
8-9 Excellent (282)
7-8 Very Good (358)
6-7 Good (185)
<6 Below Expectation (172)
Time of the year
Mar - May (355)
Jun - Aug (315)
Sep - Nov (224)
Dec - Feb (291)
All guests (1,279)
All room types
All languages

Show reviews that mention 

Showing 1,185 verified guest comments
12345
10.0
Exceptional
benoit from Canada
Solo traveler
Superior King Room
Stayed 2 nights in June 2019

Super nice hotel”

This hotel is very nice, clean and pleasant to be. I had a superior room on the second floor with view on a very pleasant garden. The hotel is quiet, clean and perfect to relax. Swimming pool was great, tons of restaurants around. The breakfast was very good with real croissant or Balinese food. The beach is very nice, no killer waves like Kuta. Sanur is way more pleasant than Kuta. Genius coffee on the property’s is very nice, try their Balinese duck ! It was super good. In one word if you need days off to relax go for this hotel.

Reviewed July 05, 2019

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Dear benoit, Thank you for choosing Mercure Resort Sanur for your recent stay in Bali. We are very excited to know that you had a perfect stay with us. We are proud to hear that our garden, swimming pool and breakfast meet your expectation. Your superb feedback really motivate us to keep up our performance and service to the guest. We are looking forward to welcoming you back in the soonest. Sincerely, Eka Handayani Guest Experience Manager

Responded July 07, 2019
Mercure Resort Sanur
10.0
Exceptional
Maria from Indonesia
Couple
Superior King Room
Stayed 3 nights in March 2020

lovely resort”

a quiet place but so many we can do. swimming in a calm pool, sunbathing at the private beach, cycling, jogging, playing tennis, or relaxing at spa. so peaceful, natural, and comfortable

Reviewed March 15, 2020

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Dear Maria, We much appreciate for sharing your experience during your stay at Mercure Resort Sanur. We truly delighted to know that you have a wonderful experience during your stay with us. I have share your valuable feedback with my team and I am sure it will motivate them to keep up their performance. Thank you very much for sharing your experience, we looking forward to welcoming you back again in the near future. Sincerely, Eka Handayani Guest Experience Manager

Responded October 01, 2020
Mercure Resort Sanur
10.0
Exceptional
Joakim from Australia
Couple
Deluxe King Room
Stayed 3 nights in May 2022

Exceptional”

Great location on beach with very good swimmingon the high tide . Very close to many cafes and restaurants. Enjoy the beach walkway which is 5 km.

Reviewed May 31, 2022

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Dear Joakim, Thank you for sharing your experience while staying at Mercure Bali Sanur Resort. We are glad to hear that you had a wonderful stay with us. I believe your feedback will motivate our teams to strive to provide the best service for every guest. For your safety and comfort we have put in place strict measures adhering to both governmental requirements and ACCOR's ALLSAFE sanitary guidelines. Thus we are looking forward to welcome you back in the near future. Best regards, Mercure Bali Sanur Resort team

Responded June 14, 2022
Mercure Resort Sanur
9.6
Exceptional
Peter from Indonesia
Family with teens
Superior King Room
Stayed 5 nights in December 2019

Mercure Sanur”

Great hotel. Very clean. Quiet. Friendly staff. Safe and secure. 15 minute walk along the beach to the town area.

Reviewed December 21, 2019

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Dear Peter, Thank you for choosing Mercure Resort Sanur for your recent stay in Bali. We are glad to know that you had a memorable stay and beautiful day with us. Your great feedback really motivate us to keep up our performance and service to the guest. We are looking forward to welcoming you back in the soonest. Sincerely, Eka Handayani Guest Experience Manager

Responded December 24, 2019
Mercure Resort Sanur
9.6
Exceptional
Maxi from Germany
Family with young children
Superior King Room
Stayed 10 nights in April 2018

Excellent mid range choice for families - beach front.”

This is a quiet resort with stunning gardens. It's an older style property with friendly staff, mostly European clientele. Great base at the Southern end of Sanur.

Reviewed January 02, 2019

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Dear Maxi, Thank you for sharing your experience during your stay at Mercure Resort Sanur. It such a pleasure to know that you have a pleasant stay with us. Knowing that you were enjoyed our hotel facilities and service rendered by our staff is truly rewarding. I am sure that it will motivate them to keep up their performance. We are looking forward to welcoming you back again in the close future. Sincerely, Eka Handayani Guest Experience Manager

Responded January 11, 2019
Mercure Resort Sanur
9.6
Exceptional
Emma from United Kingdom
Family with young children
Executive Room with 1 King Bed
Stayed 12 nights in May 2019

Perfect”

The staff were wonderful Perfect location

Reviewed June 17, 2019

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Dear Emma, Thank you for choosing Mercure Resort Sanur for your recent stay in Bali! It's a pleasant to know that you had a perfect experience stay and our staff friendliness meet your expectation. Your superb feedback really motivate us to keep up our performance and service to our guest. We are looking forward to welcoming you back in the next nearest future. Sincerely, Eka Handayani Guest Experience Manager

Responded June 29, 2019
Mercure Resort Sanur
8.4
Excellent
Paula from Indonesia
Couple
Superior King Room
Stayed 3 nights in April 2022

Friendly and Helpful Staff, Breakfast is limited but OK”

Good location, beachfront view. All rooms have nice garden view. The staff is extremely friendly and helpful. The choice of breakfast is still limited due to limited occupancy hotel. but its still quite good .

Reviewed April 23, 2022

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Dear Paula, Thank you for sharing your experience while staying at Mercure Bali Sanur Resort. We are glad to hear that you had a wonderful stay with us. I believe your feedback will motivate our teams to strive to provide the best service for every guest. We take note on your comment in regard with our breakfast selection, it has been shared with our Food & Beverage team for their consideration and improvement in the future. For your safety and comfort we have put in place strict measures adhering to both governmental requirements and ACCOR's ALLSAFE sanitary guidelines. Thus we are looking forward to welcome you back in the near future. Best regards, Mercure Bali Sanur Resort team

Responded April 28, 2022
Mercure Resort Sanur
7.6
Very good
Natalia from Singapore
Solo traveler
Deluxe King Room
Stayed 5 nights in July 2022

The hotel old and breakfast terrible, but stuff very kind and clean rooms ”

The hotel old and breakfast terrible, very poor, cabbage, eggs, few fruits, cheapest bread. No gym. Broken roads in garden with construction and mess. Beach dirty, but it’Bali. But stuff very kind and clean rooms, free water! That’s cool. My advice to hotel, at least make good breakfast and do some renovation, buy new something or paint it. Overall hotel rooms good, but outside everything very old and boring.

Reviewed July 11, 2022

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Dear Natalia, Sunny Greeting from Mercure Bali Sanur Resort, Thank you for staying with us and write a review following your recent stay. I am saddened to read that your stay with us was not up to your expectations. However we are glad to hear that you enjoy the room and the services rendered. Thank you so much for your kind advice for our breakfast and all of our entire team looking forward to welcoming you back. Warm Regards Dayu Purba Asst. Guest Experience Manager

Responded August 17, 2022
Mercure Resort Sanur
8.4
Excellent
Fek from Indonesia
Family with young children
Superior King Room
Stayed 2 nights in July 2022

Location”

PRos: Loaction next to beach

Reviewed July 14, 2022

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Dear Fek, Sunny greeting from Mercure Bali Sanur Resort. Thank you so much for taking the time to write your review and share our resort location . All of our entire team looking forward to welcoming you back in near future. Warm Regards, Dayu Purba Asst. Guest Experience Manager

Responded August 17, 2022
Mercure Resort Sanur
8.4
Excellent
Fek from Indonesia
Family with young children
Superior King Room
Stayed 1 night in July 2022

Extended 1 night”

Extended for 1 night

Reviewed July 15, 2022

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Dear Fek, Sunny Greeting from Mercure Bali Sanur Resort. Thank you so much for taking the time to leave us an good ratting. We really appreciate your business and your extend stay. All of our entire team cannot wait to welcoming you back soon Warm Regards, Dayu Purba Asst. Guest Experience Manager

Responded August 17, 2022
Mercure Resort Sanur
6.8
Good
igo from Australia
Couple
Deluxe King Room
Stayed 2 nights in May 2022

Love the private beach, but sadly the hotel is a bit of a run down”

Overall its great. The hotel has a private beach, which is the start of the 5 KM beach walk along the sanur beach. Its not just your typical hotel, but its a resort with villas and a beach house, where most guest spend their time on the pool or have breakfast. Sadly, the resort is a bit of a run down. Its rather old, and lacking maintenance in almost everywhere. Perhaps we were visiting Bali just after the Australia border had just opened and Bali tourism was just beginning to restart. The resort was almost empty. Regardless we love the resort and will definitely stay again given the chance in the future.

Reviewed May 10, 2022

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Dear igo, Thank you for sharing your experience while staying at Mercure Bali Sanur Resort. We are glad to hear that you had a wonderful stay with us. I believe your feedback will motivate our teams to strive to provide the best service for every guest. We take note on your comment is regard with the resort condition, we have shared your comment with the team for our consideration and improvement in the future. For your safety and comfort we have put in place strict measures adhering to both governmental requirements and ACCOR's ALLSAFE sanitary guidelines. Thus we are looking forward to welcome you back in the near future. Best regards, Mercure Bali Sanur Resort team

Responded May 11, 2022
Mercure Resort Sanur
6.8
Good
Eva from Spain
Solo traveler
Superior Twin Room
Stayed 1 night in November 2021

More expected from a Mercure hotel”

Covid restrictions for travelling and tourism are still very much affecting occupancy of hotels in Bali. The advantage is that you can enjoy hotels nearly for yourself and for a cheaper price, but in my expirience in this case, still expensive in this case for what you get. Personal attention is not at its best at the moment, with unclarity and contradictions in some things, like for example saying first breakfast was included and the following morning saying it was not. For the price i paid, and with plenty of hotels in Sanur beach, i would try somewhere else next time.

Reviewed November 24, 2021

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Dear Eva, Thank you for sharing your stay experience with Mercure Resort Sanur. Please accept our sincere apologies that your current stay didn't met your expectation. We take note your concern about the breakfast issue. Please rest assured, your feedback has been shared to our management for evaluation and further action. We hope this will not alter your confidence to our hotel and that you will give us another chance to welcome you again in the future. For your safety and comfort we have put in place strict measures adhering to both governmental requirements and ACCOR's ALLSAFE sanitary guidelines. Thus we are looking forward to welcome you back in the near future. Warm regards, Windarti Eka P. Room Division Manager

Responded November 30, 2021
Mercure Resort Sanur
6.0
Siti from Australia
Family with young children
Superior King Room
Stayed 3 nights in June 2019

So so hotel”

The cleanliness of the rooms weren’t so great. Everything looks old and dated. Didn’t even have a lamp in our room. Breakfast spread was excellent though and the location is great too.

Reviewed June 27, 2019

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Dear Siti, Thank you for your stay with Mercure Resort Sanur! We are proud to know that your breakfast experience meet your expectation. We take note your concern about our cleanliness and it has been shared to our related department for our evaluation and improvement. We are looking forward to welcoming you back in the next nearest future. Sincerely, Eka Handayani Guest Experience Manager

Responded June 27, 2019
Mercure Resort Sanur
6.4
Good
HIROMITSU from Japan
Couple
Deluxe King Room
Stayed 1 night in August 2019

no teeth brush”

any teeth brushes are not served.

Reviewed August 30, 2019

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Dear Hiromitsu, Thank you for your stay with Mercure Resort Sanur. Your constructive feedback really help us to improve our performance and service. Kindly to inform, we provide tooth brush by request. We always deliver superior service for our guest. We are looking forward to welcoming you back in the nearest future. Sincerely, Eka Handayani Guest Experience Manager

Responded November 22, 2019
Mercure Resort Sanur
4.4
Stefano from Italy
Couple
Superior King Room
Stayed 3 nights in October 2019

Not good”

Mainly old guests, small and old rooms

Reviewed October 23, 2019

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Dear Stefano, Thank you for sharing your truly experience stay with Mercure Resort Sanur. Please accept our sincere apologies about our room did not meet your expectation. Kindly to inform, we do refurbishment our room and other facilities alternately for better experience stay. We are an authentic traditional resort with quite and relax place to stay. Your constructive feedback really motivate us to keep up our performance and service to the guest. We hope you can give us another chance to serve you the real standard service of Mercure Resort Sanur. Sincerely, Eka Handayani Guest Experience Manager

Responded November 22, 2019
Mercure Resort Sanur
10.0
Exceptional
Rendy from Indonesia
Family with young children
Superior King Room
Stayed 1 night in July 2014

The great and beautiful hotel”

breakfast, area hotel and room

The Mercure Sanur hotel is a good hotel and most beautiful area in Sanur. we always stay there because all is in Mercure Sanur hotel is great. We like almost in there and we always stay there if we travelling in Bali..I have good and nice memory in the Mercure Sanur hotel special for my birthday at July, 29 last year..The manager hotel give us the room nearly pool side and kids club and nearly beach..so I think is a beautiful moment at my birthday..in the afternoon we can ride bicycle for the hotel area..and looking for sunset. all in The Mercure Sanur hotel is good..beautiful moment..Thank you Agoda for choose the Mercure Sanur hotel for value the money and good location.

Reviewed June 03, 2015

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10.0
Exceptional
Elizabeth from United States
Family with young children
Deluxe King Room
Stayed 2 nights in January 2014

We LOVE the Mercure!”

fantastic pools, shaded beach area, lots of space for young children to explore

Our stay was fantastic - this was our second stay at Mercure Sanur. We were upgraded unexpectedly to a very spacious beach front suite. It was lovely as we had an upstairs and downstairs. The hotel provided a baby travel cot for our youngest child. The Mercure is at the end of the beach walk and so it is nice and quiet for families. The grounds are stunning with so many different types of flowers and trees. We ate breakfast once at the hotel and another time just out the front at the Gardenia Cafe - one of our favorites. The Mercure is right on the beach... a fantastic choice for families with young children visiting Bali.

Reviewed January 27, 2014

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10.0
Exceptional
Joanne from Australia
Solo traveler
Superior King Room
Stayed 7 nights in July 2012

Lovely room & quiet location”

Lovely room, quiet location & pool

The mercure sanur was everything I wanted & needed for my recovery trip to Bali. The location at furthest south location of sanur was perfect. I love the path along all the hotels and beach to sanur with many cheap eateries to choose from along way. Yoga hut on property and lovely pool with plenty of deck chairs. After the week at sanur mercure I had planned seminyak for a week but lasted only 2 days before returning to sanur.

Reviewed July 17, 2012

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9.7
Exceptional
Joseph from United Kingdom
Couple
Stayed 6 nights in April 2010

Beautiful Resort!”

Beautiful resort with friendly staff and good customer service
The water pressure in the shower in one of the rooms was a bit too low

This is not a hotel but a clean and beautifully designed resort with nicely done landscaped gardens, 3 pools and a private beach. We were 2 families and our rooms on the second level of a bungalow were spacious, clean and well maintained. Free Wi-Fi with strong signal (in our rooms at least). Excellent customer service, very friendly and very helpful staff. We really enjoyed our stay in the Mercure Resort Sanur and will recommend it to our friends.

Reviewed April 20, 2010

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10.0
Exceptional
Les from United States
Couple
Stayed 1 night in August 2009

Pleasant Stay at Mercure Sanur”

Warm reception, pleasant staff, good location and good food.
The spa was fully booked during our 1 night stay.

We were pleasantly surprised during our most recent stay at Mercure Sanur. We have stayed here previously in April 2008. This visit was much more pleasant. The staff was much more friendly. Everyone greeted us with a smile and a kind word. The food was better this time as well. The room was clean and spacious. The Mercure is in a great location and we enjoyed a walk along the beach path that's right in front of the hotel. The hotel spa was fully booked, but the concierge made arrangements for us to go to another spa for a massage. So glad we gave the Mercure Sanur a second chance during this vacation.

Reviewed August 05, 2009

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