Ming Garden Hotel & Residences
Ming Garden Hotel & Residences
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9.6
Exceptional

"Very friendly staff and clean room"

Aluwi

|

May 3, 2018

Superior - Bed Ming Garden Hotel & Residences
Superior - Bed
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Lobby Ming Garden Hotel & Residences
Lobby
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Fitness center Ming Garden Hotel & Residences
Fitness center
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Very good
Location
7.2
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What guests are saying:
excellent service... in-room dining is great too
Vincent from Singapore
Business traveler
My first choice to choose to stay in this hotel whenever I travel to Kota Kinabalu. The hospitality from the staffs makes me feel comfortable to stay here. See you again on this Saturday
Lee from Malaysia
Solo traveler
Excellent Breakfast, Closed to Shopping Complex.
Asrul from Brunei Darussalam
Family with young children
The room is huge with good amenities. Comfortable and clean bed and bathroom. The breakfast is superb! Just to improve the aircond as water leaked and dropped on the carpet.
MUHAMMAD from Malaysia
Couple
Excellent
Norzaman from Brunei Darussalam
Family with young children
I don't understand why your toilet door can't be lock.. I am with young children and feel so insecure doing my business in the toilet..
romelia from Malaysia
Family with young children
wonderful stay
Nurazrina from Malaysia
Family with young children
Room is clean, service is prompt, and located within 6mins walk8ng distance to Imago Mall.
Vincent from Singapore
Business traveler
Food need to improve
Nurul from Malaysia
Business traveler

Ming Garden Hotel & Residences

Very good location
- Inside city center
- What's nearby?
Very good
From 5134 reviewsSee what guests said
7.6
/
10
Very good cleanliness
7.9
Recommended by 88% of guests
Value for money7.7
Distance to city center0.5 KM
Location rating7.2
Nearest airportKota Kinabalu International Airport (BKI)
Distance to airport3.6 km
  • 280 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Located in heart of Kota Kinabalu

Select your room
7.9
Very good
Room comfort & quality
This property is in high demand!Booked 12 times since yesterday | 14 travelers are looking at this property right now
2 Bedroom Residence
2 Bedroom Residence
...
  • Room size: 74 m²/797 ft²
  • City view
  • 1 single bed and 1 double b...
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Premier
Premier
...
  • Room size: 29 m²/312 ft²
  • City view
  • 2 single beds or 1 double b...
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1 Bedroom Residence
1 Bedroom Residence
...
  • Room size: 44 m²/474 ft²
  • River view
  • 2 single beds or 1 double b...
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Deluxe
Deluxe
...
  • Room size: 26 m²/280 ft²
  • City view
  • 2 single beds or 1 double b...
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Superior
Superior
...
  • Room size: 26 m²/280 ft²
  • City view
  • 2 single beds or 1 double b...
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Suite Deluxe One Bedroom
Suite Deluxe One Bedroom
...
  • Room size: 29 m²/312 ft²
  • Balcony/terrace
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Suite Superior One Bedroom
Suite Superior One Bedroom
...
  • Room size: 29 m²/312 ft²
  • Kitchenette
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Standard 2 Bedroom Suite
Standard 2 Bedroom Suite
...
  • Balcony/terrace
  • Shower
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Double Two Bedrooms
Double Two Bedrooms
...
  • Balcony/terrace
  • Kitchenette
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Premium Single
Premium Single
...
  • Shower
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What people love about the property

  • 8.0
    Very good

    "Helpful staff and good Breakfast."

    Davinder

    |

    April 22, 2018

  • 10.0
    Exceptional

    "The staff at Ming is VERY friendly and helpful!"

    Michelle

    |

    July 13, 2017

  • 10.0
    Exceptional

    "Is worth a stay here, staff is nice and very quiet"

    KA H.

    |

    January 24, 2017

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More about Ming Garden Hotel & Residences

More about Ming Garden Hotel & Residences

8.8
Excellent

"Food was nice n variety, good ambience, spacious room and cl..."

reefza

|

April 4, 2018

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

8.0
Very good

"Clean, big room, great breakfast"

najla

|

April 6, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

Real reviews from real guests

Agoda Reviews (5134)Booking.com Reviews (828)
7.6
/
10
Cleanliness7.9
Facilities7.6
Location7.2
Room comfort and quality7.9
Service7.8
Value for money7.7
Provided by verified guests of Agoda
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All guests (5134)
All room types
Showing 4023 verified guest comments
12345
8.8
Excellent
MARCELLA from Malaysia
Family with teens
Superior
Stayed 3 nights in December 2018
Late check in”
We arrive at 4pm and thought that the room was ready if we come late and already paid..unfortunately we have to wait for 30 minutes to get into the room..it upset me because i am tired, heavily pregnant and wait in the long queue...finally we get into the room but the room given was far..but, in the good sides, the breakfast was excellent and beyond my expectation...kudos to that
Reviewed January 17, 2019
10.0
Exceptional
Vincent from Singapore
Business traveler
1 Bedroom Residence
Stayed 2 nights in January 2019
Good service”
Usual hotel in KK
Reviewed January 15, 2019
10.0
Exceptional
Vincent from Singapore
Business traveler
Deluxe
Stayed 2 nights in January 2019
Lovely hotel”
Usual hotel in KK
Reviewed January 15, 2019
10.0
Exceptional
Vincent from Singapore
Business traveler
1 Bedroom Residence
Stayed 2 nights in January 2019
Lovely stay, good service”
Usual hotel in KK
Reviewed January 15, 2019
4.8
Chee from Singapore
Couple
Superior
Stayed 3 nights in September 2018
Ok hotel”
Hotel abit outdated. although opposite a mall, no proper pedestrian crossing, very danger to walk across the main road.
Reviewed January 17, 2019
9.6
Exceptional
Fadzillah from Malaysia
Family with young children
Superior
Stayed 1 night in October 2018
Good value for money ”
Our 2nd time here. Nice & informative from frontline to the cafe staff. The housekeeping also. Everyone always with sweet smile. Our booking was upgraded to residence suite. Thank you so much. My MIL enjoy staying there too. Surely will come back soon because my lil one love swimming in the pool. 👍👍👍
Reviewed December 10, 2018
4.8
Wen from Malaysia
Solo traveler
Deluxe
Stayed 3 nights in January 2019
Horrible Experience !!!!!”
Hotel Restaurant Queue for Breakfast Fight for food with big group of tour guest Quality of food served not worth the price.....
Reviewed January 10, 2019
8.8
Excellent
Katherine from Malaysia
Family with young children
Superior
Stayed 2 nights in December 2018
Excellent”
Right opposite to Imago Mall. Easy access to everywhere. Just use Grab and you can easily go to any destination within few minutes.
Reviewed December 27, 2018
8.8
Excellent
mishar from Malaysia
Business traveler
Superior
Stayed 1 night in December 2018
Excellent”
Hotel staff helpful and fast check in registration.
Reviewed December 26, 2018
8.8
Excellent
Muhammad from Brunei Darussalam
Family with young children
Superior
Stayed 1 night in December 2018
Good area, good food!”
Area near to famous Imago Mall, many Korean during our nights here....
Reviewed December 21, 2018
5.2
Zaline from Malaysia
Couple
Superior
Stayed 1 night in November 2018
Upgrade but unpleasant stay”
Was arrived early around 12pm (under special requests) upon check in room was upgraded. Walking into room, (is a residences !) not happy at all because old room compare to the hotel one (based on previous experienced). During our stays, water heater not hot at night and morning 😔, keetle not working at all 😔. Did officials complaints upon check out. Advise from me say no to Ming Garden Residences.
Reviewed December 03, 2018
10.0
Exceptional
Wong from Malaysia
Solo traveler
Superior
Stayed 3 nights in November 2018
very close to famous shopping mall imago”
imago shopping mall just beside the road only, best location to have a nice shopping tour. If hotel can set up a free bus ride for pick up from hotel and drop off at imago shopping mall, then should be 100% wonderful and greatly appreciate for that
Reviewed November 24, 2018
5.6
Suraini from Malaysia
Family with teens
Superior
Stayed 2 nights in November 2018
Good hotel but the service to attend our complaint is not professional done.”
I lost one t-shirt (a white Hard Rock Cafe t-shirt) that I left in the guest area of the room. I had contacted the housekeeping & manager to help me in finding the t-shirt but they said not found. Until I checked out no action taken and even I have to make a new complaint at the reception. No appropriate action done until today.
Reviewed November 09, 2018
9.6
Exceptional
MUHAMAD from Malaysia
Family with young children
Superior
Stayed 1 night in May 2018
Bilik besar dan selesa, tetapi”
Kemudahan hotel yg sempurna dan cantik. Staff sgt membantu apa bila anak sy terjatuh dalam bilil dan mengalami pendarahan, malangnya hotel tiada kenderaan utk membawa ke hospital.. terpaksa menunggu taxi ke hospital.
Reviewed May 15, 2018
Hi En. Muhamad, Salam sejahtera dari Ming Garden Hotel & Residences, Kota Kinabalu! Terima kasih kerana mengambil masa untuk memberikan ulasan mengenai pengalaman anda di hotel kami baru-baru ini. Bagi pihak pengurusan hotel saya ingin memohon maaf atas segala kesulitan yang dihadapi. Sebagai sebuah penubuhan bertaraf 4-bintang, kami berasa kecewa apabila menerima maklum balas mengenai perkhidmatan kami yang tidak memenuhi jangkaan anda, dengan pastinya kami akan mengambil tindakan untuk penambahbaikan. Kami berharap agar anda akan memberi kami peluang sekali lagi untuk mempamerkan tahap perkhidmatan kami yang biasanya diakui terbaik oleh semua tetamu hotel kami. Sekali lagi, kami memohon maaf atas segala kesulitan dan kami berharap anda akan kembali dan memberikan kami peluang sekali lagi untuk menebus kesilapan kami. Yang Benar, Shauntay Dawn Pengurus Komunikasi
Responded June 28, 2018
Ming Garden Hotel & Residences
8.8
Excellent
MU'AZ from Malaysia
Business traveler
Superior
Stayed 2 nights in April 2018
Ming Garden Exceptional”
This was a steal for me and my friend. Located within walking distance to Imago and few mins away from other attractions by car, this hotel really sets itself as a must place to stay. I booked the superior room and it was spacious and well maintained. Comfy bed and pillows and a nice bathroom. I also requested for an ironing service and they were able to provide one. Breakfast was variety to choose from and they also had mini confectionary and bar. Other facilities like pool and gym was well maintained. There was a lot of tourist during my visit so it was a bit crowded. One thing they should upgrade is the gym to a bigger space area in future. Overall satisfied and returning soon
Reviewed April 11, 2018
8.0
Excellent
Adelima from Malaysia
Couple
Superior
Stayed 2 nights in March 2018
Very good”
stayed for 2 night with my sister, the only thing i was dissapointed that i was given primier lounge room with internal buiding view. try to change but staff said not possible. water pressure not that strong enough and there's water leaking from the ceiling shower
Reviewed April 02, 2018
4.8
Ming from Singapore
Couple
Superior
Stayed 8 nights in September 2018
Housekeeping needs to be improved ”
We booked Ming Hotel & Residences for 8 nights stay. When we first checked, we realised there were no shower gel and hand towels. The next 2 days, the situation remains unchanged. Bath towels were not replaced and same for the shower gel was not refilled. We realised glasses that we have used were not washed properly. We have to call the housekeeping department for 4 days. On the 4th day, when we returned back to the room, we noticed used towels were thrown in the room and no replacement bath towels and hand towels. we decided to see the duty manager and to highlight the past 4 days experienced at the hotel. Only after that we see that efforts were then put in to ensure the room is clean and properly clean up.
Reviewed September 28, 2018
Dear Guest, Thank you for your review! It is indeed a pleasure having you with us. We have noted on your concerns and have notified our Management Team on this matter. Rest assured that we will do necessary adjustments for improvements. We appreciate your feedback and looking forward to welcoming you back to Ming Garden Hotel & Residences soon! Warm regards, Shauntay Dawn Communications Manager
Responded October 08, 2018
Ming Garden Hotel & Residences
6.4
Good
Sirajul from Brunei Darussalam
Family with young children
Superior
Stayed 3 nights in September 2018
Recommended if you have own transport”
Near to main shopping and tourist attractions but it’s on the other side of a very busy highway, very difficult and dangerous to cross as no designated pedestrian crossing. Otherwise, decent facilities and cleanliness.
Reviewed September 16, 2018
Dear Guest, Greetings from Ming Garden Hotel & Residences! I am happy to hear that you enjoyed your stay. I can only thank you for your feedback, to know that we were able to ensure your moments with us were memorable for all the right reasons is just truly wonderful. Your suggestions of improvement towards our offerings and services are most appreciated. Rest assured that we will take necessary measures for future improvements. With this being said, we hope to be able to welcome you back to Ming Garden Hotel & Residences in the not too distant future. Best regards, Shauntay Dawn Communications Manager
Responded October 08, 2018
Ming Garden Hotel & Residences
8.0
Excellent
Corinna from Malaysia
Couple
Superior
Stayed 1 night in September 2018
Clean room and washroom which am very particular about.”
Only 1 thing am not satisfied was that the room I stayed had a leaking air-conditioned water. It's annoying during the night I was waken up by the sound of dripping water. Apart from this, the room is ok n cosy bed.
Reviewed September 12, 2018
Dear Guest, Thank you for your review! It is indeed a pleasure having you with us. We have noted on your concerns and have notified our Executive Housekeeper on this matter. Rest assured that we will do necessary adjustments for improvements. We appreciate your feedback and looking forward to welcoming you back to Ming Garden Hotel & Residences soon! Warm regards, Shauntay Dawn Communications Manager
Responded September 13, 2018
Ming Garden Hotel & Residences
7.6
Very good
Randell from Hong Kong
Group
Superior
Stayed 2 nights in July 2018
Good staff - Systems require improvement”
Staff are highly commendable for this hotel. But I guess the way they present their rooms on Agoda needs to be improved as Twin OR Double bed is quite misleading. They should separate the two to avoid confusion at point of check in and to manage guests' expectations.
Reviewed July 24, 2018
Dear Guest, Warmest greetings from Ming Garden Hotel & Residences, Kota Kinabalu! Thank you for taking the time to provide your feedback of your recent stay. On behalf of the entire team I would like to apologize in regards to your experience during your stay with us. As a 4-Star establishment with numerous Tourism awards under our belt, we are disappointed to hear about your experiences but still extremely appreciative of your feedback, rest assured we will take necessary action for improvement. We hope that you will give us another opportunity in the near future to display our level of services & personal attendance for what we are normally acknowledged for and which is our strength. Once again, we are truly sorry for all the inconvenience caused and we hope one day you will return and give us a chance to redeem ourselves. Regards, Shauntay Dawn Communications Manager
Responded July 24, 2018
Ming Garden Hotel & Residences
12345
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  • Very good location
  • Night Market
  • South Bus Terminal is within 0.28 km