Ming Garden Hotel & Residences
Ming Garden Hotel & Residences
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"Very friendly staff and clean room"

Aluwi

|

May 3, 2018

Superior - Bed Ming Garden Hotel & Residences
Superior - Bed
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Lobby Ming Garden Hotel & Residences
Lobby
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Fitness center Ming Garden Hotel & Residences
Fitness center
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Pool Ming Garden Hotel & Residences
Pool
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Very good
Location
7.2
See all 34 photos Ming Garden Hotel & Residences
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What guests are saying:
Very Good Hotel for relaxing far away from City
Logeshwaran from Malaysia
Couple
Kemudahan hotel yg sempurna dan cantik. Staff sgt membantu apa bila anak sy terjatuh dalam bilil dan mengalami pendarahan, malangnya hotel tiada kenderaan utk membawa ke hospital.. terpaksa menunggu taxi ke hospital.
MUHAMAD from Malaysia
Family with young children
Staffs there were friendly and helpful.. Keep up the good work guys !!
Desmond from Malaysia
Solo traveler
It’s a old hotel, but apparently they have redecorated with new fashion. Good location. Service is average, some good some bad
Junyu from China
Solo traveler
Very friendly staff and clean room
Aluwi from Malaysia
Business traveler
Just like a beautiful garden, this hotel features so many amazing attributes from accommodation, to facilities, and most especially the food.
Mark from Philippines
Solo traveler
room was clean, facilities good, staffs very friendly, breakfast good.
REGINA from Malaysia
Family with young children
Love the room. was given a standard room but i booked for premier. However as soon as i addressed my concern,the duty manager immediately upgraded us to executive suite. thank you. surely will stay here again
Khatizah from Brunei Darussalam
Family with young children
Free upgrade to suite. Perfect for a stop in kk with car. Opposite mall.
Helen from Brunei Darussalam
Family with young children
everything are perfect... food was nice n variety, good ambience, spacious room and clean.
reefza from Malaysia
Family with teens

Ming Garden Hotel & Residences

Very good location
- Inside city center
- What's nearby?
Very good
From 5028 reviewsSee what guests said
7.6
/
10
Very good room comfort and quality
7.9
Recommended by 88% of guests
Value for money7.7
Distance to city center0.5 KM
Location rating7.2
Nearest airportKota Kinabalu International Airport (BKI)
Distance to airport3.6 km
  • 280 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Located in heart of Kota Kinabalu

Room choices
7.9
Very good
Room comfort & quality
This property is in high demand!Booked 14 times since yesterday | 14 travelers are looking at this property right now
2 Bedroom Residence
2 Bedroom Residence
...
  • Room size: 74 m²/797 ft²
  • City view
  • 1 single bed and 1 double b...
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Premier
Premier
...
  • Room size: 29 m²/312 ft²
  • City view
  • 2 single beds or 1 double b...
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1 Bedroom Residence
1 Bedroom Residence
...
  • Room size: 44 m²/474 ft²
  • River view
  • 2 single beds or 1 double b...
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Deluxe
Deluxe
...
  • Room size: 26 m²/280 ft²
  • City view
  • 2 single beds or 1 double b...
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Superior
Superior
...
  • Room size: 26 m²/280 ft²
  • City view
  • 2 single beds or 1 double b...
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Suite Deluxe One Bedroom
Suite Deluxe One Bedroom
...
  • Room size: 29 m²/312 ft²
  • Balcony/terrace
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suite executive
suite executive
...
  • Room size: 65 m²/700 ft²
  • Bathtub
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Suite Superior One Bedroom
Suite Superior One Bedroom
...
  • Room size: 29 m²/312 ft²
  • Kitchenette
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Standard 2 Bedroom Suite
Standard 2 Bedroom Suite
...
  • Balcony/terrace
  • Shower
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Double Two Bedrooms
Double Two Bedrooms
...
  • Balcony/terrace
  • Kitchenette
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Have a question for Ming Garden Hotel & Residences?

What people love about the property

  • "All staff member were wonderful and friendly"

    HERRLY

    |

    December 25, 2017

  • "All staff member were wonderful and friendly."

    HERRLY

    |

    December 25, 2017

  • "Overall best experience"

    Mahadevan

    |

    November 24, 2017

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More about Ming Garden Hotel & Residences

More about Ming Garden Hotel & Residences

"Food was nice n variety, good ambience, spacious room and cl..."

reefza

|

April 4, 2018

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

"Clean, big room, great breakfast"

najla

|

April 6, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

Real reviews from real guests

Agoda Reviews (5028)Booking.com Reviews (836)
7.6
/
10
Cleanliness7.9
Facilities7.6
Location7.2
Room comfort and quality7.9
Service7.8
Value for money7.7
Provided by verified guests of Agoda
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All guests (5028)
All room types
Showing 3990 verified guest comments
12345
8.4
Excellent
ARTHUR from Malaysia
Business traveler
Superior
Stayed 2 nights in November 2018
Wonderful stay”
The room was great with an excellent view ... food was great but the aircond was kinda warm for the restaurant especially during morning breakfast when its packed with guest
Reviewed November 17, 2018
5.6
Suraini from Malaysia
Family with teens
Superior
Stayed 2 nights in November 2018
Good hotel but the service to attend our complaint is not professional done.”
I lost one t-shirt (a white Hard Rock Cafe t-shirt) that I left in the guest area of the room. I had contacted the housekeeping & manager to help me in finding the t-shirt but they said not found. Until I checked out no action taken and even I have to make a new complaint at the reception. No appropriate action done until today.
Reviewed November 09, 2018
6.4
Good
Tracy from Malaysia
Couple
Superior
Stayed 2 nights in April 2018
Location was not as good as expected”
The hotel is quite isolated and there is a huge highway between the hotel and imago. But taxis and grab cars are easy to get, so it is not too bad.
Reviewed October 30, 2018
Dear Guest, It was a pleasure having you with us and thank you for taking the time to review your stay at Ming Garden Hotel & Residences. I am delighted to know that you enjoyed your recent stay with us and sincerely appreciate you taking the time to post a review of your experience. Thank you again for sharing your experience with us. We look forward to having the pleasure of welcoming you back again in the future. With best regards, Shauntay Dawn Communications Manager
Responded October 30, 2018
Ming Garden Hotel & Residences
10.0
Exceptional
Vincent from Singapore
Business traveler
Deluxe
Stayed 1 night in October 2018
Exceptional service”
excellent service... in-room dining is great too
Reviewed October 25, 2018
Dear Guest, Thank you for your review and ratings! We appreciate your feedback on our services and hospitality. We look forward to welcoming you back to Ming Garden Hotel & Residences soon! Thanks, Shauntay Dawn Communications Manager
Responded October 30, 2018
Ming Garden Hotel & Residences
6.4
Good
CHEE from Malaysia
Family with young children
Superior
Stayed 2 nights in October 2018
good location, ”
Overall is good, room and bed is big enough for 2 adults and 1 baby, location also near to Gaya street, Imago Shopping mall, but hotel looks a bit old
Reviewed October 22, 2018
Dear Guest, Greetings from Ming Garden Hotel & Residences! I am happy to hear that you enjoyed your stay. I can only thank you for your feedback, to know that we were able to ensure your moments with us were memorable for all the right reasons is just truly wonderful. Your suggestions of improvement towards our offerings and services are most appreciated. Rest assured that we will take necessary measures for future improvements. With this being said, we hope to be able to welcome you back to Ming Garden Hotel & Residences in the not too distant future. Best regards, Shauntay Dawn Communications Manager
Responded October 30, 2018
Ming Garden Hotel & Residences
8.8
Excellent
Lee from Malaysia
Solo traveler
Superior
Stayed 2 nights in October 2018
Nice and idea place to stay”
My first choice to choose to stay in this hotel whenever I travel to Kota Kinabalu. The hospitality from the staffs makes me feel comfortable to stay here. See you again on this Saturday
Reviewed October 18, 2018
Dear Guest, Thank you so much for your kind review. We are glad to know that you had a great stay with us and we appreciate you being one of our loyal patrons. Looking forward to serving you again in the future! Regards, Shauntay Dawn Communications Manager
Responded October 22, 2018
Ming Garden Hotel & Residences
6.0
Zhi from Malaysia
Solo traveler
Deluxe
Stayed 2 nights in October 2018
It was okay ”
Overall it was okay, but I believe they should use a better bed sheet as it gave me the itch (my skin is more sensitive)
Reviewed October 17, 2018
Dear Guest, Thank you for your review! It is indeed a pleasure having you with us. We have noted on your concerns and have notified our Management Team on this matter. Rest assured that we will do necessary adjustments for improvements. We appreciate your feedback and looking forward to welcoming you back to Ming Garden Hotel & Residences soon! Warm regards, Shauntay Dawn Communications Manager
Responded October 17, 2018
Ming Garden Hotel & Residences
9.2
Exceptional
MUHAMMAD from Malaysia
Couple
1 Bedroom Residence
Stayed 1 night in October 2018
Wonderful stay”
The room is huge with good amenities. Comfortable and clean bed and bathroom. The breakfast is superb! Just to improve the aircond as water leaked and dropped on the carpet.
Reviewed October 16, 2018
Dear Guest, Thank you for your review! It is indeed a pleasure having you with us. We have noted on your concerns and have notified our Engineering Team on this matter. Rest assured that we will do necessary adjustments for the air-conditioners. We appreciate your feedback and looking forward to welcoming you back to Ming Garden Hotel & Residences soon! Warm regards, Shauntay Dawn Communications Manager
Responded October 17, 2018
Ming Garden Hotel & Residences
6.8
Good
Sarah
Family with teens
Superior
Stayed 1 night in October 2018
Good location ”
Pros : Price is reasonable. Breakfast was good. It is near to Imago shopping mall. Cons : Connection between the room and the shower space is by a glass wall. Though it's foggy, kinda not suitable if you are traveling with your family/parents. Awkward.
Reviewed October 11, 2018
Dear Guest, Thank you for your review! It is indeed a pleasure having you with us. We have noted on your concerns and have notified our Management Team on this matter. We are currently in the midst of renovating our rooms which includes upgrading of the bathroom and shower glass. We appreciate your feedback and looking forward to welcoming you back to Ming Garden Hotel & Residences soon! Warm regards, Shauntay Dawn Communications Manager
Responded October 17, 2018
Ming Garden Hotel & Residences
8.4
Excellent
romelia from Malaysia
Family with young children
2 Bedroom Residence
Stayed 1 night in October 2018
Ok but”
I don't understand why your toilet door can't be lock.. I am with young children and feel so insecure doing my business in the toilet..
Reviewed October 11, 2018
Dear Guest, Thank you for your review. We understand the frustration faced by your kind self in regards to the bathroom door lock. Rest assured our hotel is now in the midst of upgrading room by room facilities and we are happy to announce that this includes the guest bathroom as well. Your suggestions of improvement towards our offerings and services are most appreciated. We hope to be able to welcome you back to Ming Garden Hotel & Residences in the not too distant future. Best regards, Shauntay Dawn Communications Manager
Responded October 11, 2018
Ming Garden Hotel & Residences
10.0
Exceptional
Asrul from Brunei Darussalam
Family with young children
Superior
Stayed 3 nights in December 2017
Breakfast”
Excellent Breakfast, Closed to Shopping Complex.
Reviewed October 09, 2018
Dear Guest, It was a pleasure having you with us and thank you for taking the time to review your stay at Ming Garden Hotel & Residences. I am delighted to know that you enjoyed your recent stay with us and sincerely appreciate you taking the time to post a review of your experience. Thank you again for sharing your experience with us. We look forward to having the pleasure of welcoming you back again in the future. With best regards, Shauntay Dawn Communications Manager
Responded October 11, 2018
Ming Garden Hotel & Residences
7.2
Very good
Andy from Malaysia
Business traveler
Deluxe
Stayed 1 night in October 2018
Overall my sty is ok ”
The hotel car Park abit dark
Reviewed October 06, 2018
Dear Guest, Thank you for your review and ratings! We appreciate your feedback on our services and hospitality. We look forward to welcoming you back to Ming Garden Hotel & Residences soon! Thanks, Shauntay Dawn Communications Manager
Responded October 08, 2018
Ming Garden Hotel & Residences
4.8
Ming from Singapore
Couple
Superior
Stayed 8 nights in September 2018
Housekeeping needs to be improved ”
We booked Ming Hotel & Residences for 8 nights stay. When we first checked, we realised there were no shower gel and hand towels. The next 2 days, the situation remains unchanged. Bath towels were not replaced and same for the shower gel was not refilled. We realised glasses that we have used were not washed properly. We have to call the housekeeping department for 4 days. On the 4th day, when we returned back to the room, we noticed used towels were thrown in the room and no replacement bath towels and hand towels. we decided to see the duty manager and to highlight the past 4 days experienced at the hotel. Only after that we see that efforts were then put in to ensure the room is clean and properly clean up.
Reviewed September 28, 2018
Dear Guest, Thank you for your review! It is indeed a pleasure having you with us. We have noted on your concerns and have notified our Management Team on this matter. Rest assured that we will do necessary adjustments for improvements. We appreciate your feedback and looking forward to welcoming you back to Ming Garden Hotel & Residences soon! Warm regards, Shauntay Dawn Communications Manager
Responded October 08, 2018
Ming Garden Hotel & Residences
7.2
Very good
Petra from China
Solo traveler
Deluxe
Stayed 4 nights in September 2018
Good value for money, plesant stay. ”
Even thou a cleanliness of room is not perfect, hotel stay itself is a good value of money. Rooms are spacious, including apartments with two bedrooms and bathrooms, small open kitchen area leading to a small living room with balcony. Suitable for families and friends traveling together. Speed of Wifi in hotel is fast, breakfast offer a really huge and colourful selection of different types of food, and cuisiness. Location is more and less in city centre. Hotel facilities also offer a small indoor pool, bar, cafe, restaurant with quality food. Staff is really friendly and polite, ready to help all the time. Highly recommending for travellers to Kota Kinabalu.
Reviewed September 19, 2018
Dear Guest, It was a pleasure having you with us and thank you for taking the time to review your stay at Ming Garden Hotel & Residences. I am delighted to know that you enjoyed your recent stay with us and sincerely appreciate you taking the time to post a review of your experience. Thank you again for sharing your experience with us. We look forward to having the pleasure of welcoming you back again in the future. With best regards, Shauntay Dawn Communications Manager
Responded October 08, 2018
Ming Garden Hotel & Residences
6.4
Good
Sirajul from Brunei Darussalam
Family with young children
Superior
Stayed 3 nights in September 2018
Recommended if you have own transport”
Near to main shopping and tourist attractions but it’s on the other side of a very busy highway, very difficult and dangerous to cross as no designated pedestrian crossing. Otherwise, decent facilities and cleanliness.
Reviewed September 16, 2018
Dear Guest, Greetings from Ming Garden Hotel & Residences! I am happy to hear that you enjoyed your stay. I can only thank you for your feedback, to know that we were able to ensure your moments with us were memorable for all the right reasons is just truly wonderful. Your suggestions of improvement towards our offerings and services are most appreciated. Rest assured that we will take necessary measures for future improvements. With this being said, we hope to be able to welcome you back to Ming Garden Hotel & Residences in the not too distant future. Best regards, Shauntay Dawn Communications Manager
Responded October 08, 2018
Ming Garden Hotel & Residences
5.2
Mei from Malaysia
Family with young children
Deluxe
Stayed 1 night in September 2018
No hot services formy room 785!!”
The technician said it takes 15 mins to heat up t water...I checked in somewhere around 10pm with exhausted mind n body.. Together with little boy at 1.5 years old. I keep waiting for hot water to get my shower done so that I can rest early. It was so disappointed, I gv up to call technician, end up I boil hot water n wipe my son's body in washing basin.. Myself n hubby simply had a bath with cold water at 11pm. Been staying so many hotels, this is the first time I facing no hot water service. I donno how to recommend to my Frens.
Reviewed September 14, 2018
Dear Guest, Thank you for your review! It is indeed a pleasure having you with us. We have noted on your concerns and have notified our Management Team on this matter. Rest assured that we will do necessary adjustments for improvements. We appreciate your feedback and looking forward to welcoming you back to Ming Garden Hotel & Residences soon! Warm regards, Shauntay Dawn Communications Manager
Responded October 08, 2018
Ming Garden Hotel & Residences
8.0
Excellent
Corinna from Malaysia
Couple
Superior
Stayed 1 night in September 2018
Clean room and washroom which am very particular about.”
Only 1 thing am not satisfied was that the room I stayed had a leaking air-conditioned water. It's annoying during the night I was waken up by the sound of dripping water. Apart from this, the room is ok n cosy bed.
Reviewed September 12, 2018
Dear Guest, Thank you for your review! It is indeed a pleasure having you with us. We have noted on your concerns and have notified our Executive Housekeeper on this matter. Rest assured that we will do necessary adjustments for improvements. We appreciate your feedback and looking forward to welcoming you back to Ming Garden Hotel & Residences soon! Warm regards, Shauntay Dawn Communications Manager
Responded September 13, 2018
Ming Garden Hotel & Residences
8.0
Excellent
Melanie from Malaysia
Group
Superior
Stayed 3 nights in September 2018
Quite a pleasant stay.”
Hotel is just opposite to KK's biggest shopping mall (Imago), within 5mins drive to KK's city centre (Waterfront). Staff are quite nice & friendly.
Reviewed September 10, 2018
Dear Guest, Thank you for your review and ratings! We appreciate your feedback on our services and hospitality. We look forward to welcoming you back to Ming Garden Hotel & Residences soon! Thanks, Shauntay Dawn Communications Manager
Responded September 11, 2018
Ming Garden Hotel & Residences
6.4
Good
Chong from Malaysia
Business traveler
Superior
Stayed 1 night in August 2018
Decent place ”
Overall decent stay . However location was quite far from shopping malls , restaurants - not within walking distance
Reviewed September 08, 2018
Dear Guest, Thank you for your review! It is indeed a pleasure having you with us. Please note that for the safety and ease of foot travel for our guests, the hotel provides hourly shuttle bus services to and from the city linking to major shopping malls in Kota Kinabalu. We appreciate your feedback and looking forward to welcoming you back to Ming Garden Hotel & Residences soon! Warm regards, Shauntay Dawn Communications Manager
Responded September 10, 2018
Ming Garden Hotel & Residences
9.2
Exceptional
Norzaman from Brunei Darussalam
Family with young children
Superior
Stayed 2 nights in September 2018
95”
Excellent
Reviewed September 08, 2018
Dear Guest, Thank you for your review! It is indeed a pleasure having you with us. We appreciate your feedback and looking forward to welcoming you back to Ming Garden Hotel & Residences soon! Warm regards, Shauntay Dawn Communications Manager
Responded September 10, 2018
Ming Garden Hotel & Residences
12345
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