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Lobby, Mitsui Garden Hotel Kumamoto in Kumamoto
Semi-Double Smoking, Mitsui Garden Hotel Kumamoto in Kumamoto
a living room filled with furniture and a large window, Mitsui Garden Hotel Kumamoto in Kumamoto
a kitchen area with a counter, chairs, and a counter top, Mitsui Garden Hotel Kumamoto in Kumamoto
Lobby, Mitsui Garden Hotel Kumamoto in Kumamoto
a hotel room with a bed, chair and a television, Mitsui Garden Hotel Kumamoto in Kumamoto
a building with a sign on the side of it, Mitsui Garden Hotel Kumamoto in Kumamoto

Removed from saved list

8.3

Excellent

4,686 reviews

4,686 reviews

Housekeeping50
Shops26
Breakfast17
See map

8.5

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
Available
Walkable places
Higo no Satoyama Gallery

70 m

Karashima Park

180 m

Shinshigai Shotengai

200 m

Shower Dori Street

230 m

Sunroad Shinshigai

290 m

Popular landmarks
Kato Kiyomasa Statue

580 m

Sakuranobaba Johsaien

700 m

Shimotori Shotengai

780 m

Kumamon Square

890 m

Kumamoto Castle

950 m

Closest landmarks
Hakuai-kai Hospital

110 m

Karashima common Parking

200 m

Keitokukaku Hospital

400 m

SAKURA MACHI Kumamoto

420 m

Sugimura Hospital

460 m

Mitsui Garden Hotel Kumamoto

1-20 Konyaima-machi, Chuo-ku, Kumamoto, Kumamoto, Kumamoto, Japan, 860-0012 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Kumamoto, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Kumamoto Castle. This 3.5-star property features restaurant to make your stay more indulgent and memorable.

Highlights

Located in heart of Kumamoto

Front desk [24-hour]

Excellent breakfast

190 meters to public transportation

Inside city center

Hygiene Plus

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Car park

Free Wi-Fi in all rooms!

Luggage storage

Contactless check-in/out

Restaurants

Laundry service

Safety deposit boxes

This property is in high demand!

14 travelers have booked today.

Value for money8.3
Distance to city center2 km
Location rating8.5
Nearest airportKumamoto Airport (KMJ)
Distance to airport15.4 km

Rooms available at Mitsui Garden Hotel Kumamoto

Very good
Room comfort & quality

7.7

Twin Room - Kuma Room
...
  • Room size: 21 m²/226 ft²
  • Street view
  • 2 single beds
Enter dates to see prices
Comfort Queen Room - Non-Smoking
...
  • Room size: 15 m²/161 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Single - Non-Smoking
...
  • Room size: 14 m²/151 ft²
  • City view
  • 1 semi double bed
Enter dates to see prices
Single - Smoking
...
  • Room size: 14 m²/151 ft²
  • City view
  • 1 single bed
Enter dates to see prices
Semi-Double Non-Smoking
...
  • Room size: 14 m²/151 ft²
  • City view
  • 1 semi double bed
Enter dates to see prices
Double Room - Smoking
...
  • Room size: 14 m²/151 ft²
  • Street view
  • 1 double bed
Enter dates to see prices
Twin Non-Smoking
...
  • Room size: 21 m²/226 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Triple - Non-Smoking
...
  • Room size: 22 m²/237 ft²
  • City view
  • 2 semi double beds and 1 so...
Enter dates to see prices
Kumamon Theme Twin Room
...
  • Room size: 21 m²/226 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Triple Room - Kuma Room
...
  • Room size: 22 m²/237 ft²
  • Street view
  • 1 sofa bed and 2 single bed...
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Mitsui Garden Hotel Kumamoto?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Mitsui Garden Hotel Kumamoto?

For those who wish to drive their own cars, Mitsui Garden Hotel Kumamoto has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for a fee of 1100 JPY per day. If you're looking for an easy way to get around Kumamoto with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Mitsui Garden Hotel Kumamoto?

Wake up to a great buffet breakfast at Mitsui Garden Hotel Kumamoto. Adults can enjoy breakfast offered with an additional charge of 1650 JPY if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Mitsui Garden Hotel Kumamoto?

Mitsui Garden Hotel Kumamoto features an on-site restaurant for your dining convenience. Dishes are served in buffet during opening hours.

What is the smoking policy at Mitsui Garden Hotel Kumamoto?

Mitsui Garden Hotel Kumamoto does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What is the closest train, metro, or bus station to Mitsui Garden Hotel Kumamoto?

Karashimacho Tram Station is the closest train, metro, or bus station, about 180 m away from Mitsui Garden Hotel Kumamoto.

What restaurants are nearby Mitsui Garden Hotel Kumamoto?

Mitsui Garden Hotel Kumamoto is located in Kumamoto, famous for good restaurants such as Suganoya, Yokobachi and Sairo.

What popular shopping places are close to Mitsui Garden Hotel Kumamoto?

Located in the Kumamoto area, Mitsui Garden Hotel Kumamoto is close to great shopping choices like Shimotori Shotengai, Kamitori Shopping Street and Tsuruya Department Store.

What are popular attractions near Mitsui Garden Hotel Kumamoto?

Guests at Mitsui Garden Hotel Kumamoto can easily visit Kumamoto Castle, Suizenji Jojuen Garden and Sakuranobaba Johsaien located in the Kumamoto area.

What popular natural sightseeing spots are close to Mitsui Garden Hotel Kumamoto?

Mitsui Garden Hotel Kumamoto is located in the Kumamoto area, which is famous for natural sightseeing destinations such as Ochozu no Mori, Kinpo Zan and Unganji - Reigando Cave.

See map

Explore the neighborhood

What people love about Mitsui Garden Hotel Kumamoto

  • 10

    Exceptional
    Staff 

    "Clean Good location near kumamoto castle,tram,shopping mall Good service Good staff Staff can speak english and help us to find the waku waku 1 day pass"

    niswadee

    |

    January 3, 2023

  • 10

    Exceptional
    Cleanliness

    "Room is in decent size, clean."

    Shujing

    |

    November 20, 2022

  • 10

    Exceptional
    Location

    "Great location in the center and very close to a tram stop."

    Petra

    |

    January 3, 2023

Property ranking|Compared to 315 Kumamoto properties
See all rankings
Cheapest price score
Cleanliness score
8.6/10
Value for money score
8.3/10
Service score
8.7/10
Better than
99
%
of Kumamoto properties
Better than
92
%
of Kumamoto properties
Better than
90
%
of Kumamoto properties
Better than
88
%
of Kumamoto properties
Overall rating:

8.4

Excellent
4,455 reviews
Cleanliness
8.6
Facilities
8.0
Location
8.5
Read all reviews >
What travelers say they love:
Staff is polite and good buffet breakfast.
Wai from Malaysia
Solo traveler
More about Mitsui Garden Hotel Kumamoto

More about Mitsui Garden Hotel Kumamoto

Mitsui Garden Hotel Kumamoto

Mitsui Garden Hotel Kumamoto is the perfect choice for travelers who want to take in the sights and sounds of Kumamoto. Experience an urban escape in Kumamoto with a stay at Mitsui Garden Hotel Kumamoto, with its exceptional location right in the city center.
Mitsui Garden Hotel Kumamoto offers impeccable service and all the essential amenities to travelers. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. Taxi services provided by the hotel make exploring Kumamoto even more convenient. If you plan to arrive by car, you'll appreciate the hotel's available parking, right on-site.
The hotel provides front desk services such as luggage storage and safety deposit boxes for guests' convenience. Staying for a long time, or just need clean clothes? laundromat, dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like daily housekeeping let you make the most of your room. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Each guestroom at Mitsui Garden Hotel Kumamoto is furnished and equipped with handy amenities. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. In-room entertainment such as television and cable TV is provided for guests in some selected rooms. The hotel also offers a refrigerator, bottled water and instant tea in some rooms for when you feel like it is needed.
Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Mitsui Garden Hotel Kumamoto. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. Mitsui Garden Hotel Kumamoto has vending machines for 24-hour available light snacks and/or drinks.


Around the property

One doesn't need to look far as the hotel enjoys close proximity to sightseeing options and local attractions. The best way to remember your time in Kumamoto is with a nice gift at Shimotori Shotengai located about 780 m away.


Reasons to stay here

Rooms don't get much cheaper than here, being less than 99% of the city's accommodation.
This hotel beats 90% of accommodations in the city on value for money.
This hotel scores higher than 91% of the city's accommodations for cleanliness.

Show less

Amenities and facilities

Very good
Facilities

8

Most talked about facilities

Housekeeping

35 mentions

Breakfast

30 mentions

Car Park

4 mentions

Food & Dining

2 mentions

Languages spoken
  • English
  • Japanese
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Restaurants
  • Vending machine
Services and conveniences
  • Air conditioning in public area
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Grooming service
  • Heating in public area
  • Invoice provided
  • Laundromat
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoking area
For the kids
  • Kids meal
Access
  • CCTV in common areas
  • CCTV outside property
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Car park [charges apply]
  • Car park [nearby]
  • Car park [on-site]
  • Taxi service

Food and dining

Restaurants on site
Garden Cafe
  • Cuisine: European, Japanese
  • Menu: A-la-carte

Location

1-20 Konyaima-machi, Chuo-ku, Kumamoto, Kumamoto, Kumamoto, Japan, 860-0012
Excellent
Location

8.5

Airports
  • Kumamoto Airport (KMJ)
    15.4 km 54 min drive
  • Saga Airport (HSG)
    54.5 km
Public transportation
  • Karashimacho Tram Station
    180 m
  • Keitokukomae Tram Station
    220 m
Hospital or clinic
  • Hakuai-kai Hospital
    110 m
Shopping
  • Shimotori Shotengai
    780 m
Convenience store
  • Lawson
    300 m
Cash withdrawal
  • ATM
    240 m

What's nearby

Popular landmarks
  • Shinshigai Shotengai
    200 m
  • Kato Kiyomasa Statue
    580 m
  • Sakuranobaba Johsaien
    700 m
  • Shimotori Shotengai
    780 m
  • Kumamon Square
    890 m
  • Kumamoto Castle
    950 m
  • Kato Shrine
    1.1 km
  • Former Hosokawa Mansion
    1.4 km
  • JR Kumamoto Station
    1.8 km
  • Suizenji Jojuen Garden
    2.8 km
Nearby landmarks
  • Higo no Satoyama Gallery
    70 m
  • Hakuai-kai Hospital
    110 m
  • Karashima Park
    180 m
  • Karashimacho Tram Station
    180 m
  • Karashima common Parking
    200 m
  • Shinshigai Shotengai
    200 m
  • Keitokukomae Tram Station
    220 m
  • Shower Dori Street
    230 m
  • Sanko Bus
    270 m
  • Sunroad Shinshigai
    290 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Others
  • Kumamon Theme Twin Room is the only room type which is decorated by Kumamon stuff.
    Guests must check the room type name before booking.
    Kumamon Room is subjected to availability.
  • The property will only accept the number of guests (children included) indicated on the booking voucher. Any additional guest checking in cannot be accommodated.
  • Children 3-5 years old will be charged JPY 715 for breakfast per day.
  • Smoking and non-smoking room requests are subject to availability upon check-in.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-in until23:59
  • Check-out until11:00
Getting around
  • Distance from city center2 km
  • Travel time to airport (minutes)50
Extras
  • Breakfast charge (unless included in room price)1650 JPY
The property
  • Non-smoking rooms/floorsyes
  • Number of floors11
  • Number of restaurants1
  • Number of rooms 226
  • Room voltage100
  • Year property opened1991
  • Most recent renovation2017
Parking
  • Daily parking fee1100 JPY

Property announcements

Thank you very much for staying at Mitsui Garden Hotel Kumamoto.
Due to the temporary closure of our partners, we will stop accepting laundry services during the following period.
*Discontinuance period*
From 10:00 p.m. on Saturday, January 28, 2023 to 8:00 p.m. on Sunday, February 5, 2023
It will resume on Monday, February 6th, 2023 in the morning.
We apologize for the inconvenience and ask for your understanding.

Reviews of Mitsui Garden Hotel Kumamoto from real guests

Provided by verified guests of Agoda
8.4
/
10
Cleanliness8.6
Facilities8.0
Location8.5
Room comfort and quality7.7
Service8.7
Value for money8.3
High score for Kumamoto
Rating
9+ Exceptional (638)
8-9 Excellent (269)
7-8 Very Good (341)
6-7 Good (90)
<6 Below Expectation (136)
Time of the year
Mar - May (395)
Jun - Aug (309)
Sep - Nov (393)
Dec - Feb (377)
All guests (4,455)
All room types
All languages

Show reviews that mention 

Showing 1,474 verified guest comments
12345
10.0
Exceptional
yuen from Hong Kong SAR, China
Couple
Semi-Double Non-Smoking
Stayed 1 night in March 2019

nice hotel”

Nice location where it's close to kumamoto castle and shopping street where you can find nice restaurants and shops. Airport bus is about 4 mins walk, so really convenient located. Hotel is very nice with Kumamoto bears around which I am sure will have to take pictures with. Room is clean and nice, hotel staffs were friendly and helpful. They tried to help you and answer your questions to the best they can.

Reviewed March 29, 2019

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Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. Appreciate your valuable feedback. We are looking forward to welcoming you on your next stay with us. Mitsui Garden Hotel Kumamoto Front Manager

Responded July 05, 2019
Mitsui Garden Hotel Kumamoto
10.0
Exceptional
YIN from Hong Kong SAR, China
Solo traveler
Stayed 2 nights in October 2019

Excellent service”

I was welcomed with a warm heart, politeness and smile at reception. Staff would bow to customers there. Room is clean and tidy. Breakfast is yummy. The miso soup and dumpling いきなり団子 are outstanding. I drank the tap water in room, Kumamoto water is pure and sweet !!! Impressive!! Hotel provides eco service which is good to environment 優しいね。Definitely will come back :) thank you.

Reviewed October 18, 2019

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Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. Appreciate your valuable feedback. Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us. Mitsui Garden Hotel Kumamoto Front Manager

Responded March 01, 2020
Mitsui Garden Hotel Kumamoto
10.0
Exceptional
Ross from Australia
Couple
Comfort Queen Room - Non-Smoking
Stayed 4 nights in January 2019

Great Hotel in a good location”

We spent 4 nights here recently and enjoyed it. Staff were helpful and friendly with reasonable english skills and the room was comfortable and of a good size (for Japan). Breakfast had a good variety of Japanese and Western foods and some local specialties to try too. Only a 200 metres from a Tram stop that takes you to the JR Station and a short walk to the main shopping/dining district too. Definitely will stay here again on our next visit.

Reviewed February 06, 2019

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Thank you for your stay at Mitsui Garden Hotel Kumamoto for your recent stay in Japan. We have read your comments about the hotel and we greatly appreciate that you took the time to write them. We are very glad to read that you enjoyed our convenient location and our hotel hospitality. The location is also very close to the fantastic area where many Japanese restaurants and shops are there so that you can enjoy eating and shopping. We take a good notice of your feedback regarding our breakfast which is combines a variety of western and healthy Japanese dishes to start lovey day. We hope you will try their wonderful dishes for your next visit. Your feedback is highly appreciated and we look forward to welcoming you back to the Mitsui Garden Hotel Kumamoto once again. Mitsui Garden Hotel Kumamoto Front Manager

Responded February 17, 2019
Mitsui Garden Hotel Kumamoto
10.0
Exceptional
Jessica from Malaysia
Family with teens
Twin Non-Smoking
Stayed 3 nights in March 2019

Exceptional”

The staff was so nice to help us to change to a bigger room for the three of us. The room was spacious and clean. The location is good where restaurants and convenience stores are within walking distance. There is a bus stop right in front of the hotel. And the main bus station is also not far. Overall, we had a good experience at the hotel.

Reviewed June 16, 2019

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Thank you for your stay at Mitsui Garden Hotel kumamoto and sharing your evaluation. We are pleased to hear that you were satisfied our service. We are proud to get a good score from you. We look forward to welcoming you back to the Mitsui Garden Hotel kumamoto once again.   Mitsui Garden Hotel kumamoto Front Office Manager

Responded April 18, 2020
Mitsui Garden Hotel Kumamoto
10.0
Exceptional
Kwok from Hong Kong SAR, China
Couple
Comfort Queen Room - Non-Smoking
Stayed 1 night in July 2019

Good place to stay in Kumamoto ”

We got the place with a last minute discounted price. Was trying to book Dormy Inn Kumamoto since it has its own hot springs but it was full. Ended up is a pretty decent stay, with a famous fried pork chop restaurant within a walking distance of less than 5 minutes. Parking costs 1,100 yen for a day and you have to take the car out when you check out. So if you want to walk around the city you have to find somewhere to park. The wifi is good and hotel facilities are all up to standard.

Reviewed July 23, 2019

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Thank you for your stay at Mitsui Garden Hotel Kumamoto and sharing your evaluation. We are pleased to hear that you were satisfied our service. We are proud to get a good score from you. We look forward to welcoming you back to the Mitsui Garden Hotel Kumamoto once again. Mitsui Garden Hotel Kumamoto Front Office Manager

Responded April 15, 2020
Mitsui Garden Hotel Kumamoto
10.0
Exceptional
Alexis from Japan
Family with teens
Triple - Non-Smoking
Stayed 2 nights in November 2020

Wonderful stay ”

Mitsui Gardens made our stay in Kumamoto wonderful. The hotel is centrally located to everything we need. Restaurants, coffee shops or drugstores are within walking distance. The hotel is clean and the staffs are helpful .

Reviewed November 29, 2020

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Thank you for staying with us and your kind review and recommendation. We appreciate your valuable feedback. We are looking forward to your visit again in near future. Mitsui Garden Hotel Kumamoto Front Manager

Responded December 08, 2020
Mitsui Garden Hotel Kumamoto
10.0
Exceptional
Lok from Hong Kong SAR, China
Couple
Semi-Double Non-Smoking
Stayed 1 night in January 2019

Exceptional”

The room is clean and equipped well. It's small but it's normal in Japan. The staff is very helpful. The parking lot in the hotel was full and the staff guided us to the parking lot nearby and taught us how to park and pay.

Reviewed June 02, 2019

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Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. Appreciate your valuable feedback. We are looking forward to welcoming you on your next stay with us. Mitsui Garden Hotel Kumamoto Front Manager

Responded July 09, 2019
Mitsui Garden Hotel Kumamoto
10.0
Exceptional
Yen from Malaysia
Family with teens
Semi-Double Non-Smoking
Stayed 2 nights in December 2019

Nice Hotel with carpark”

Staffs are nice and hotel is clean. Near to shopping center. There is parking near hotel but it always full, they will lead you to park at a place that only 10 minutes walk.

Reviewed December 30, 2019

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Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. Appreciate your valuable feedback. Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us. Mitsui Garden Hotel Kumamoto Front Manager

Responded March 01, 2020
Mitsui Garden Hotel Kumamoto
9.6
Exceptional
Chun from Hong Kong SAR, China
Group
Triple - Non-Smoking
Stayed 1 night in June 2019

You can’t expect more at this price.”

The experience was good even though I just stayed for one night. The room and hotel, in general, clean, tidy, and comfortable. The concierge provided good service with courtesy and smile. The breakfast was goo d too! Although it does not have a lot of choices, the foods are tasty. I don’t have any complaints about this stay while I just stayed for a night and they provided an exceptional service. Worth to try!

Reviewed June 30, 2019

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Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us: and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us. Mitsui Garden Hotel Kumamoto Front Manager

Responded July 09, 2019
Mitsui Garden Hotel Kumamoto
10.0
Exceptional
Monique from Australia
Couple
Comfort Queen Room - Non-Smoking
Stayed 1 night in May 2019

Good hotel and location”

Location was convenient to the tram, restaurants, shops and Kumamoto Castle. The rooms were clean and comfortable and staff were incredibly friendly and helpful.

Reviewed May 28, 2019

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Thank you for your stay at Mitsui Garden Hotel kumamoto and sharing your evaluation. We are pleased to hear that you were satisfied our service. We are proud to get a good score from you. We look forward to welcoming you back to the Mitsui Garden Hotel kumamoto once again. Mitsui Garden Hotel kumamoto Front Office Manager

Responded April 20, 2020
Mitsui Garden Hotel Kumamoto
10.0
Exceptional
Kitman from Hong Kong SAR, China
Family with young children
Semi-Double Non-Smoking
Stayed 2 nights in December 2018

Very nice hotel”

Hotel staffs are very nice, nice room, very clean, neat and tidy. Location is acceptable. Must choose this hotel again.

Reviewed January 08, 2019

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Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us. and appreciate your valuable feedback on our rooms and amenities as well as our services. We have been trying all our best to provide excellent service to every customer who visit here in happily with comfortable stay. Your valuable feedback is highly valued by us and is very important for the hotel to keep improving our service quality. Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us. Mitsui Garden Hotel Kumamoto Front Manager

Responded January 15, 2019
Mitsui Garden Hotel Kumamoto
10.0
Exceptional
hoishan from Hong Kong SAR, China
Family with teens
Twin Room - Kuma Room
Stayed 2 nights in May 2019

Exceptional”

The staff was really nice and helpful and the cleanliness of our room was always up to standard. The air-conditionar not cold during mid-night and morning time, keep sweating during sleep.

Reviewed May 21, 2019

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Dear Sir / Madam, Thank you for staying with us and your kind review and recommendation. We appreciate your valuable feedback. We are looking forward to your visit again in near future. The air conditioners in this hotel is centrally controlled. So we cannot manipulate them in each. When you feel hot, please turn off the air conditioner. In the end, we are sorry for the late reply. Mitsui Garden Hotel Kumamoto Front Manager

Responded April 20, 2020
Mitsui Garden Hotel Kumamoto
10.0
Exceptional
Kitman from Hong Kong SAR, China
Family with young children
Semi-Double Non-Smoking
Stayed 1 night in January 2019

Good service ”

Hotel staffs are very nice, nice room, very clean, neat and tidy. Location is acceptable. Must choose this hotel again.

Reviewed January 08, 2019

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Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us. and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us. Mitsui Garden Hotel Kumamoto Front Manager

Responded January 15, 2019
Mitsui Garden Hotel Kumamoto
10.0
Exceptional
Esther from Japan
Couple
Semi-Double Non-Smoking
Stayed 1 night in January 2021

Best choice of hotel near kumamoto shotengai”

This was my second stay at this hotel. The cleanliness of the room is spotless as always and the staffs were very helpful.

Reviewed January 25, 2021

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Dear Sir./Madam Thank you for choosing Mitsui Garden Hotel Kumamoto. We glad to hear you had satisfied to staying with us. We will continue to serve everyone for their " memorable hotel" We are waiting for your next use. Thank you for your post. Mitsui Garden Hotel Kumamoto Front Manager

Responded January 28, 2021
Mitsui Garden Hotel Kumamoto
10.0
Exceptional
Christine from Taiwan
Solo traveler
Double Room - Smoking
Stayed 1 night in August 2019

Nice and clean”

Room amenities are good. Staff very friendly and helpful. Close to the shopping streets and the castle. Very convenient!

Reviewed August 31, 2019

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Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us: and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us. Mitsui Garden Hotel Kumamoto Front Manager

Responded March 01, 2020
Mitsui Garden Hotel Kumamoto
10.0
Exceptional
Peck from United Kingdom
Family with young children
Twin Non-Smoking
Stayed 2 nights in March 2020

Very helpful Reception staff”

We had to change our flights due to COVID19. The reception staff were exceptional in their customer service. Holding on to calls to the airlines for a long time until we got through and speaking on our behalf as we do not speak Japanese. Thank you.

Reviewed March 28, 2020

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Dear Sir / Madam, Thank you for staying with us and your kind review and recommendation. We appreciate your valuable feedback. We are looking forward to your visit again in near future. In the end, we are sorry for the late reply. Mitsui Garden Hotel Kumamoto Front Manager

Responded April 17, 2020
Mitsui Garden Hotel Kumamoto
10.0
Exceptional
Ee from Malaysia
Couple
Semi-Double Non-Smoking
Stayed 3 nights in April 2019

Nice stay at Kumamoto”

Location is good, 5 mins to city tram station and Shimotori shopping area with eatery around. Room is small, though sufficient for our stay. I especially love the shampoo and conditioner provided.

Reviewed April 11, 2019

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Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. Appreciate your valuable feedback. We are looking forward to welcoming you on your next stay with us. Mitsui Garden Hotel Kumamoto Front Manager

Responded July 05, 2019
Mitsui Garden Hotel Kumamoto
9.6
Exceptional
Brandon from Singapore
Couple
Semi-Double Non-Smoking
Stayed 2 nights in April 2019

Conveniently Located Hotel”

If you are driving and looking for a carpark, the hotel has a rotary lift carpark system. It is not free but it's affordable. You can leave the car and walk to the nearby shopping streets in the evening. It's a mere 10 mins walk to get there. Breakfast is a good spread with local dishes explained on a small card in front of the dishes. Rooms are kept tidy at all times with very polite and hardworking house-keeping staffs! There's also a huge Kumamon sitting on the sofa of the hotel lobby. Good for a keepsake picture!

Reviewed July 09, 2019

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Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us: and appreciate your valuable feedback on our rooms and amenities as well as our services. We prepare a breakfast buffet with a varieties of 30 Japanese and Western style dishes. They include local Kumamoto dishes made from locally sourced ingredients for guests to enjoy. Also,the Kuma-mon sitting on a lobby sofa is limited one, Please take a photo. For the Kuma-mon lover, We recommend stay at Kuma-themed room. There also is Kuma-mon in the room. Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us. Mitsui Garden Hotel Kumamoto Front Manager

Responded July 11, 2019
Mitsui Garden Hotel Kumamoto
10.0
Exceptional
WING from Hong Kong SAR, China
Couple
Semi-Double Non-Smoking
Stayed 1 night in August 2019

Exceptional”

Very convenient location. Neat, tidy and cosy room. 2 luggage can be opened at the same time. The staff is friendly, nice and helpful. Highly recommended

Reviewed August 30, 2019

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Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us: and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage and we are looking forward to welcoming you on your next stay with us. Mitsui Garden Hotel Kumamoto Front Manager

Responded March 01, 2020
Mitsui Garden Hotel Kumamoto
10.0
Exceptional
LIM from Malaysia
Group
Semi-Double Non-Smoking
Stayed 1 night in October 2019

kumamoto~ nice location”

got 2 free kumamoto gifts from hotel by uploading photo to SNS. overall stay was good, walking distance to a newly open shopping mall & castle.

Reviewed October 28, 2019

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Dear Sir / Madam, Thank you for staying with us and your kind review and recommendation. We appreciate your valuable feedback. We are looking forward to your visit again in near future. Mitsui Garden Hotel Kumamoto Front Manager

Responded October 31, 2019
Mitsui Garden Hotel Kumamoto
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