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Mitsui Garden Hotel Sapporo
Mitsui Garden Hotel Sapporo
Mitsui Garden Hotel Sapporo
Mitsui Garden Hotel Sapporo
Mitsui Garden Hotel Sapporo
Mitsui Garden Hotel Sapporo
Mitsui Garden Hotel Sapporo

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8.6

Excellent

6,622 reviews

6,622 reviews

Housekeeping112
Shops19
Breakfast15
See map

9

Exceptional

Location rating score

Exceptional location - Inside city center
Exceptional for walking
Parking
Available
Walkable places
KONAMI Sports club

40 m

Satsueki Bridge

200 m

Taiyo no Hiroba

220 m

Daimaru Sapporo

230 m

TOUMAN FUJIYA

230 m

Popular landmarks
Sapporo Underground Pedestrian Space

370 m

Hokkaido University

470 m

Clock Tower (Tokei-dai)

680 m

Odori Park

750 m

Sapporo TV Tower

970 m

Closest landmarks
Big Shine 88

100 m

Tonan Hospital

190 m

APIA

300 m

Bokka Statue

310 m

Maruumiya Paseo shop

310 m

2021

Mitsui Garden Hotel Sapporo

6-18-3 Kitagojo-nishi, Chuo-ku, Sapporo, Sapporo, Japan, 060-0005 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Sapporo, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Odori Park. Rated with 4 stars, this high-quality property provides guests with access to massage and spa on-site.

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Highlights

390 meters to public transportation

Front desk [24-hour]

Excellent breakfast

Inside city center

290 meters to Hokkaido Government Office

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances, certain public facilities and areas may be closed in accordance with government directives. Please contact the property for more information."

Facilities

Valet parking

Free Wi-Fi in all rooms!

Front desk [24-hour]

Luggage storage

Contactless check-in/out

Golf course [on-site]

Spa

Restaurants

This property is in high demand!

22 travelers have booked today.

Value for money8.4
Distance to city center1 km
Location rating9.0
Nearest airportOkadama Airport (OKD)
Distance to airport5.7 km

Rooms available at Mitsui Garden Hotel Sapporo

Excellent
Room comfort & quality

8.6

Moderate Twin Room - Non-Smoking
...
  • Room size: 23 m²/248 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Moderate Queen Room - Non-Smoking
...
  • Room size: 18 m²/194 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Moderate Queen Room - Smoking
...
  • Room size: 18 m²/194 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Standard Double Room - Non-Smoking
...
  • Room size: 16 m²/172 ft²
  • City view
  • 1 single bed
Enter dates to see prices
Standard Double Room - Smoking
...
  • Room size: 16 m²/172 ft²
  • City view
  • 1 single bed
Enter dates to see prices
Moderate Twin Room - Smoking
...
  • Room size: 23 m²/248 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Triple Smoking
...
  • Room size: 23 m²/248 ft²
  • City view
  • 3 single beds
Enter dates to see prices
Moderate Double Room with 2 Single Beds - Smoking
...
  • Room size: 18 m²/194 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Moderate Double Room with 2 Single Beds - Non-Smoking
...
  • Room size: 18 m²/194 ft²
  • City view
  • 1 single bed and 1 double b...
Enter dates to see prices
Triple - Non-Smoking
...
  • Room size: 23 m²/248 ft²
  • City view
  • 3 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Mitsui Garden Hotel Sapporo?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Mitsui Garden Hotel Sapporo?

For those who wish to drive their own cars, Mitsui Garden Hotel Sapporo has a car park right on site for maximum convenience. Parking is available for a fee of 1500 JPY per day. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Sapporo with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Mitsui Garden Hotel Sapporo?

Start your mornings right, with the continental and buffet breakfast options offered at Mitsui Garden Hotel Sapporo. Adults can enjoy breakfast offered with an additional charge of 1620 JPY if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Mitsui Garden Hotel Sapporo?

Mitsui Garden Hotel Sapporo features an on-site restaurant for your dining convenience. Western cuisine is available for guests. Dishes are served in buffet during opening hours.

What is the smoking policy at Mitsui Garden Hotel Sapporo?

Mitsui Garden Hotel Sapporo does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest airport to Mitsui Garden Hotel Sapporo?

The closest airport is Okadama Airport, 5.6 km away from Mitsui Garden Hotel Sapporo.

What is the closest train, metro, or bus station to Mitsui Garden Hotel Sapporo?

Sapporo Train Station is the closest train, metro, or bus station, about 380 m away from Mitsui Garden Hotel Sapporo.

What restaurants are nearby Mitsui Garden Hotel Sapporo?

Mitsui Garden Hotel Sapporo is located in Sapporo, famous for good restaurants such as Ramen Shingen, Soup Curry & Dining Suage+ and Menya Saimi.

What popular shopping places are close to Mitsui Garden Hotel Sapporo?

Located in the Sapporo area, Mitsui Garden Hotel Sapporo is close to great shopping choices like Tanukikoji Shopping Street, Sapporo Factory and Stellar Place Sapporo.

What are popular attractions near Mitsui Garden Hotel Sapporo?

Guests at Mitsui Garden Hotel Sapporo can easily visit Odori Park, Clock Tower (Tokei-dai) and Hokkaido Government Office located in the Sapporo area.

What popular natural sightseeing spots are close to Mitsui Garden Hotel Sapporo?

Mitsui Garden Hotel Sapporo is located in the Sapporo area, which is famous for natural sightseeing destinations such as Mt. Moiwa, Kokuei Takino Suzuran Hillside National Park and Sapporo Teine.

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Explore the neighborhood

What people love about Mitsui Garden Hotel Sapporo

  • 9.6

    Exceptional

    "The stay exceeded my expectations."

    Yusuke

    |

    August 28, 2022

  • 9.2

    Exceptional
    Location

    "Close to JR station, many business travelers"

    Kwong

    |

    July 4, 2022

  • 10

    Exceptional
    Location

    "Highly recommended ! amazing hotel, near all services, few minutes walk to Sapporo station, restaurants and shopping."

    Agnes

    |

    April 22, 2022

Property ranking|Compared to 990 Sapporo properties
See all rankings
Location score
9/10
Room comfort score
8.6/10
Cheapest price score
Cleanliness score
8.8/10
Better than
94
%
of Sapporo properties
Better than
94
%
of Sapporo properties
Better than
92
%
of Sapporo properties
Better than
91
%
of Sapporo properties
Overall rating:

8.6

Excellent
6,622 reviews
Cleanliness
8.8
Facilities
8.3
Location
9.0
Read all reviews >
What travelers say they love:
The hotel staff speaking English and well supported to assis...
Prapoj from Thailand
Couple
More about Mitsui Garden Hotel Sapporo

More about Mitsui Garden Hotel Sapporo

Mitsui Garden Hotel Sapporo

Wake up in the heart of Sapporo and get the most of your urban escape with a comfortable stay at Mitsui Garden Hotel Sapporo. This hotel is the perfect spot from which to explore amazing attractions.
Take advantage of a wealth of unrivaled services and amenities at Mitsui Garden Hotel Sapporo. Stay connected throughout your stay with free internet access provided. Your explorations of Sapporo can be assisted with the taxi services available here. Parking is provided for guests by the hotel.
The hotel provides front desk services such as luggage storage for guests' convenience. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Mitsui Garden Hotel Sapporo. The hotel's daily housekeeping will make staying in a great choice. The hotel is entirely non-smoking.
Smoking may only take place in restricted designated areas.
Guestrooms are fitted with all the amenities you need for a good night's sleep. To enhance your stay, some rooms at the hotel come with blackout curtains and air conditioning. The hotel's in-room entertainment is second to none, with television, in-room video streaming and cable TV provided to guests in select rooms. You may be assured to know that a refrigerator and a coffee or tea maker are available in some select rooms.
You can stay fresh and clean with a hair dryer and toiletries provided in some of the guest bathrooms.


Dining and things to do

Wake up with no worries at Mitsui Garden Hotel Sapporo, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Vending machines are on 24 hours a day, so you can grab a snack at any time of day or night.
Throughout the day, you can enjoy the activities offered at Mitsui Garden Hotel Sapporo. Warm up at the end of the day with a visit to the massage and spa. Test your skills! Get competitive with your travel group or other guests, at the hotel's golf course on site. No need to go anywhere after dinner -- play with friends or family at the library.


Around the property

Venture outside Mitsui Garden Hotel Sapporo and explore Sapporo during your stay. You're sure to want to visit Clock Tower (Tokei-dai) located 680 m away, among the most sought-after photographs for anyone visiting Sapporo. Photograph yourself in front of Hokkaido Government Office located 290 m away, which people travel great distances to see.


Reasons to stay here

Spend less here on rooms than you would at 90% of other accommodations in the city.
Travelers who stayed here really appreciated the location, scoring it better than 94% of the city's other options.
This accommodation beats more than 94% of competition in the city on room comfort.

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Amenities and facilities
Excellent
Facilities

8.3

Most talked about facilities

Housekeeping

115 mentions

Breakfast

38 mentions

Internet

14 mentions

Food & Dining

7 mentions

Languages spoken

  • English
  • Japanese

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Golf course [on-site]
  • Massage
  • Spa

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Coffee shop
  • Kitchen
  • Restaurants
  • Vending machine

Services and conveniences

  • Air conditioning in public area
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Food delivery
  • Grooming service
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Postal service
  • Smoke-free property
  • Smoking area

For the kids

  • Family room

Access

  • CCTV in common areas
  • Fire extinguisher
  • Front desk [24-hour]
  • Pets allowed

Getting around

  • Car park [charges apply]
  • Car park [on-site]
  • Taxi service
  • Valet parking
Food and dining
Restaurants on site

ノルド・リビナ

  • Cuisine: European, Japanese
  • Menu: A-la-carte
Location
6-18-3 Kitagojo-nishi, Chuo-ku, Sapporo, Sapporo, Japan, 060-0005
Exceptional
Location

9

Airports

  • Okadama Airport (OKD)
    5.7 km
  • New Chitose Airport (CTS)
    42.1 km

Public transportation

  • Sapporo Train Station
    380 m 3 min drive
  • Sapporo Station
    380 m

Hospital or clinic

  • Tonan Hospital
    190 m

Shopping

  • Tanukikoji Shopping Street
    1.1 km

Convenience store

  • Lawson
    40 m 2 min drive

Cash withdrawal

  • ATM
    60 m 1 min walk
What's nearby

Popular landmarks

  • Hokkaido Government Office
    290 m
  • Sapporo Underground Pedestrian Space
    370 m
  • Hokkaido University
    470 m
  • Clock Tower (Tokei-dai)
    680 m
  • Odori Park
    750 m
  • Sapporo TV Tower
    970 m
  • Tanukikoji Shopping Street
    1.1 km
  • Susukino
    1.3 km
  • Mt. Moiwa
    5.3 km
  • Shiroi Koibito Park
    6.7 km

Nearby landmarks

  • KONAMI Sports club
    40 m
  • Big Shine 88
    100 m
  • Tonan Hospital
    190 m
  • Satsueki Bridge
    200 m
  • Taiyo no Hiroba
    220 m
  • Daimaru Sapporo
    230 m
  • TOUMAN FUJIYA
    230 m
  • Kita no Mother and Child Statue
    260 m
  • Karafuto Kankei Museum
    290 m
  • Sapporo Ekimaedori
    290 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-6 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 7 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Please note that there is no connecting room in the hotel.
  • Please note that access to Hotel Lounge is included in the room rate.
  • Guests with a tattoo may not be permitted to enter public bathing areas and other public facilities.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until11:00

Getting around

  • Distance from city center1 km
  • Travel time to airport (minutes)40

Extras

  • Breakfast charge (unless included in room price)1620 JPY
  • Daily Internet/Wi-Fi fee0 JPY

The property

  • Non-smoking rooms/floorsYes
  • Number of floors14
  • Number of restaurants1
  • Number of rooms 247
  • Room voltage100
  • Year property opened2010

Parking

  • Daily parking fee1500 JPY
Property announcements

Due to COVID-19 circumstances, certain public facilities and areas may be closed in accordance with government directives. Please contact the property for more information.

・Notice of implementation of exterior wall construction work
Date: September 5, 2022 (Monday) -December 15, 2022 (Thursday)
Time: 11:00 AM - 04:00 PM (planned)
Please close curtain if staying in the room while construction for your privacy.
There might be noise occur during inspection.

#Hot Water Supply Maintenance Work Date: November 14, 2022 Outage Time: 11:00AM to 03:00PM Due to the work, hot water supply will be suspended throughout the building. We sincerely apologize for your inconvenience and kindly ask for your understanding. *Water supply will be available during the work. #Public Bath Operation Time Ordinary Time: 6:00AM to 09:00AM, 03:00PM to 01:00AM Modified Time: 6:00AM to 09:00AM, 05:00PM to 01:00 PM #Air Conditioning System Maintenance and Inspection Date: November 14, 2022 Outage Time: 11:00AM to 02:00PM Due to the maintenance and inspection, air conditioning will be suspended throughout the building. We sincerely apologize for your inconvenience and kindly ask for your understanding.

Reviews of Mitsui Garden Hotel Sapporo from real guests

Provided by verified guests of Agoda
8.6
/
10
Cleanliness8.8
Facilities8.3
Location9.0
Room comfort and quality8.6
Service8.7
Value for money8.4
High score for Sapporo
Rating
9+ Exceptional (841)
8-9 Excellent (373)
7-8 Very Good (446)
6-7 Good (113)
<6 Below Expectation (92)
Time of the year
Mar - May (432)
Jun - Aug (399)
Sep - Nov (464)
Dec - Feb (570)
All guests (4,672)
All room types
All languages

Show reviews that mention 

Showing 1,865 verified guest comments
12345
10.0
Exceptional
ROBYN from Australia
Family with teens
Stayed 4 nights in April 2019

Fantastic service and new central hotel”

Location is the best, a few steps away from JR Sapporo station and restaurants/cafes/shops. I am a return traveller and this time I travelled with family of 4, including 2 elderly. The hotel staff were hospitable, friendly, polite and helpful, especially with assisting me with an onsen booking. They also noted down all my needs before my arrival and were able to satisfy my requests and even wow’ed me with extra service. All staff were friendly and polite, even the floor staff. Rooms were clean and amenities were complete. You can even use their breakfast room after hours to make a cup of tea/coffee. I would recommend this hotel to those travelling with children/elderly or those who want to stay close to Sapporo station

Reviewed April 23, 2019

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Thank you for your stay at Mitsui Garden Hotel Sapporo and sharing your evaluation. We are pleased to hear that you were satisfied our service. We are proud to get a good score from you. Your feedback is highly appreciated and we look forward to welcoming you back to the Mitsui Garden Hotel Sapporo once again.  Front Office Manager

Responded April 23, 2019
Mitsui Garden Hotel Sapporo
10.0
Exceptional
Wong from Singapore
Couple
Stayed 2 nights in November 2019

Good sized clean rooms and near to Station”

Clean, reasonable sized room with good sound insulation. Reasonable sized toilet/bath tub. 5 mins walk to station. Helpful reception staff and able to help us deposit luggage for 1 day as travelling to another area. Pleasantly surprised when offered free room upgrade on return few nights stay. Would be perfect if hotel provide mineral water. Highly recommended 👍👍👍

Reviewed November 09, 2019

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Thank you for your stay at Mitsui Garden Hotel Sapporo and taking a time for sharing your comment. We are pleased to hear that you were satisfied our service. Our staffs listen carefully to all comments and feedback from our guests to make sure that we can improve our services for the better everyday. One again, your feedback is highly appreciated and we look forward to welcoming you back to the Mitsui Garden Hotel Sapporo in the future. Front Office Manager

Responded November 09, 2019
Mitsui Garden Hotel Sapporo
10.0
Exceptional
Yeo from Singapore
Group
Moderate Twin Room - Non-Smoking
Stayed 3 nights in March 2020

Good location and Very big room with toilet”

Hotel is very convenient as it is near to train station and shopping malls such as Daimaru just right behind. Which means you can shop and eat around. Airport shuttle bus is just within 5mins walk. I love the room as it is huge and toilet as well! Toilet comes with a bathtub. Definitely worth staying here. Hotel staff were polite and helpful too. Sadly due to COVID-19, we didn't manage to use Onsen and Refreshment services. Check out on the last day was smooth and easy, done within seconds. Highly recommend this hotel!

Reviewed April 07, 2020

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Thank you for your stay at Mitsui Garden Hotel Sapporo and taking a time for sharing your comment. We are very glad to read that you enjoyed our convenient location and our hotel facility. However,we apologize for the inconvenience caused by the large public bath area not being available due to COVID-19. Our staffs listen carefully to all comments and feedback from our guests to make sure that we can improve our services for the better everyday. As we sincerely hope that you will continue to stay with us in the future. Front Office Manager

Responded April 18, 2020
Mitsui Garden Hotel Sapporo
10.0
Exceptional
Juzain from Singapore
Couple
Moderate Double Room with 2 Single Beds - Smoking
Stayed 1 night in December 2018

Not far from the train station and covenient”

You just need to walk about 5-10 min and you will reach this place.. The issue I had was in winter, it was hard to drag my luggage there but I made it. Room was spacious and clean. The breakfast was all right but could be better really. Free coffee and stuff at the lobby area.

Reviewed February 10, 2019

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Thank you for your stay at Mitsui Garden Hotel Sapporo. And we appreciate your precious comment. We hope you had enjoyed trip in Japan. We are glad to hear that you were satisfied with our convenient location which is one of the selling points. With regards to breakfast,We will endeavor to offer you a better it. Your comments have been shared with all of our team members and it is an encouragement to us all. Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in the future. Front Office Manager

Responded February 11, 2019
Mitsui Garden Hotel Sapporo
10.0
Exceptional
Randall from United States
Couple
Moderate Twin Room - Non-Smoking
Stayed 4 nights in June 2019

Great Location ”

The hotel is in a great location just 2 short blocks away from JR Sapporro Station. Walking distance to many restaurants and deaprtment stores and is an ideal place to stay when you are in Sapporo. Walking distance to Odori Park and other venues. I would highly recomment staying here because even if you go there in the winter, you a very close to all underground passageways.

Reviewed June 09, 2019

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Thank you for your stay at Mitsui Garden Hotel Sapporo and taking the time to provide the review for your recent stay.our location is very convenient from JR station and shopping mall. So,it's expand your choice to go other cities near Sapporo. There is much to see near our hotel, including The Clock Tower, that is a symbol of Sapporo. Also, there are many attractions for tourists to enjoy, the Sapporo Snow festival in the winter and many places for outdoor activities around the city.Your comments have been shared with all of our team members and it is an encouragement to us all. Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in the future. Front Office Manager

Responded June 10, 2019
Mitsui Garden Hotel Sapporo
10.0
Exceptional
Wei from Singapore
Solo traveler
Stayed 1 night in January 2019

Very clean hotel at a good location”

the hotel facilities were very good and the room was very clean n tidy. Near to the train station and shopping street with lots of food option

Reviewed October 13, 2019

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Thank you for your stay at Mitsui Garden Hotel Sapporo and taking the time to provide the review for your recent stay. We are very glad to read that you enjoyed our convenient location and our hotel hospitality. We will continue to serve everyone for their " memorable hotel" We are waiting for your next use. Thank you for your post. Front Office Manager

Responded October 14, 2019
Mitsui Garden Hotel Sapporo
10.0
Exceptional
Rina from United States
Couple
Moderate Queen Room - Non-Smoking
Stayed 4 nights in September 2019

3 weeks in japan”

Last night in Tokyo and in Japan befor flying out of Narita. Hotel is within 2 blocks of Tokyo station. Our room was a queen bed, non smoking with fridge and massage chair. It was clean and quiet.

Reviewed September 25, 2019

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Thank you for your stay at Mitsui Garden Hotel Sapporo and sharing your evaluation. We are pleased to hear that you were satisfied our service. We are proud to get a good score from you. Your feedback is highly appreciated and we look forward to welcoming you back to the Mitsui Garden Hotel Sapporo once again.  Front Office Manager

Responded September 30, 2019
Mitsui Garden Hotel Sapporo
10.0
Exceptional
Manita from Thailand
Solo traveler
Moderate Double Room with 2 Single Beds - Non-Smoking
Stayed 2 nights in March 2019

Superb location and value for money”

The location is amazing, literally 2-3 mins walk from JR SAPPORO. Great for every types of traveller. For its price, super worth it. Rooms are not big but fully equipped with all the necessities. Pajamas (onsen clothes) were comfy too! Would recommend for everyone to go to.

Reviewed April 04, 2019

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Thank you for your stay at Mitsui Garden Hotel Sapporo for your recent stay in Japan. We have read your comments about the hotel and we greatly appreciate that you took the time to write them. We are glad to hear that you were satisfied with our convenient location which is one of the selling points. However, we are disappointed to learn that our hotel did not live up to your expectations. All our rooms are equipped with windows, and we can open a little, and we have got a variety size of rooms from 18㎡to 42㎡. It would be great if you could take a larger space room into your consideration in your next visit for your luxury and superior stay. Once again, we appreciate for the comment you gave us and are very much looking forward to welcoming you again soon. Front office Manager

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Mitsui Garden Hotel Sapporo
9.6
Exceptional
ChengYen from Taiwan
Solo traveler
Standard Semi-Double - Non-Smoking
Stayed 2 nights in April 2019

As much as it's almost perfect. I still wanna say something.”

During making a reservation, Agoda allowed and confirmed me to book non-smoking room for 2 nights. However, after I arrived, the hotel claimed that I booked "smoking" room instead of non-smoking one. I wasted at least half an hour to explain and even printscreened the Agoda confirmation email to send their duty manager to solve this problem. Luckily in the end I got non-smoking room. However, the experience could be better from the start! About this hotel itself, I got to say... it's really worthy! Everything including the space of the room, the amenities, the housekeeping, and even the breakfast is beyond my expectation! The public shower is opened from 6am-9am, and 3pm-1am. This time I couldn't use it once, but I believe they would definitely provide a really good environment! Parking here could be little bit inconvenient. However, you could park at the "Big Shine North Article 4". And pay ¥1500 for one day at the front deskof the hotel.

Reviewed April 30, 2019

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Thank you for your stay at Mitsui Garden Hotel Sapporo for your recent stay in Japan. We have read your comments about the hotel and we greatly appreciate that you took the time to write them. We are sorry that unpleasant experiences you encounterd when your check in. We'd like to extend our apologies for any inconvenience due to our setting error. Please accept our sincere apologies. The person in charge has inspected and the system has already been restored. Thank you for letting us know about our failt. We will strengthen the system inspection work more than ever so that there will not be such a thing again. We have taken up and shared your feedback to relevant departments for improvements. Again, your feedback is highly appreciated and we look forward to welcoming you to the Mitsui Garden Hotel Sapporo. Front Office Manager

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Mitsui Garden Hotel Sapporo
10.0
Exceptional
Wai from Hong Kong SAR, China
Couple
Moderate Queen Room - Non-Smoking
Stayed 1 night in September 2019

Good service and close to station”

The service is good. We request the upper floor when reserve the room. They really provide the upper floor when we check in. Hotel provides free coffee and tea. They also provide Onsen in the hotel. We just stay one night and it's really Good for us.

Reviewed September 12, 2019

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Thank you for your stay at Mitsui Garden Hotel Sapporo and sharing your evaluation. We are pleased to hear that you were satisfied our service. We are proud to get a good score from you. Your feedback is highly appreciated and we look forward to welcoming you back to the Mitsui Garden Hotel Sapporo once again.  Front Office Manager

Responded September 13, 2019
Mitsui Garden Hotel Sapporo
10.0
Exceptional
Saki from Japan
Solo traveler
Moderate Double Room with 2 Single Beds - Non-Smoking
Stayed 1 night in February 2020

Amazing Staff”

The front staff was simply some of the best I’ve dealt with. Very polite and elegant, and even offered to move me to a different room than I originally booked (twin to double). I always have a fantastic time at Mitsui Grup hotels but this time was exceptionally good.

Reviewed February 21, 2020

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Thank you very much for taking your time to share your feedback for your recent stay at Mitsui Garden Sapporo. We are glad to hear that you satisfied our hospitality and also you have a good time with our group hotel. Our staffs listen carefully to all comments and feedback from our guests to make sure that we can improve our services for the better everyday. As we sincerely hope that you will continue to stay with us in the future.  Front Office Manager

Responded February 22, 2020
Mitsui Garden Hotel Sapporo
9.6
Exceptional
Shiou from Singapore
Solo traveler
Stayed 2 nights in March 2019

This will be the first review I have given because I was totally blown away with the service.”

Hotel was clean, bonus to have a communal bath. Great location, within 4-5 min walking distance to JR station, daimaru, Tokyu hands ... etc The hotel staffs also took me to JR station to catch a train to airport because I had 4 pieces of luggage with me. I totally did not expect this level of service & hope travellers do not take advantage of the staffs like I did ; )

Reviewed March 09, 2019

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Thank you for your stay at Mitsui Garden Hotel Sapporo and taking the time to provide the review for your recent stay. We are also regret to learn staff's information failed to your expectation at this time. When there is a lot of baggage, a taxi is convenient but expensive, so we suffer from a guide, too. Your comments have been shared with all of our team members and it is an encouragement to us all. Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in the future.    Front Office Manager

Responded March 09, 2019
Mitsui Garden Hotel Sapporo
10.0
Exceptional
SIMONE from Thailand
Couple
Standard Double Room - Smoking
Stayed 1 night in June 2019

excellent Onsen opens from 6am to9am, 3pm to 23:00”

From JR Saporo Station platform, use WEST exit to main floor, THEN SOUTH exit, DAMARU shopping Mall on RIGHT, go outside the station turn RIGHT, 1 block/pass CENTURY hotel/Lawson/7 eleven, walk 1 more block, hotel is at the corner.

Reviewed June 20, 2019

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Thank you for your stay at Mitsui Garden Hotel Sapporo for your recent stay in Japan. We have read your comments about the hotel and we greatly appreciate that you took the time to write them. We are very glad to read that you enjoyed our convenient location and our hotel hospitality. As you know, our location is very convenient from JR station (it takes only 5 minutes) and shopping malls. So,it's expand your choices to go other cities near Sapporo. Also, The former Hokkaido Government office garden which located about 3 minutes' walk from our hotel is overflowing with greenery, quiet and a calm place. Moreover,the location is also very close to the fantastic areas where many Japanese restaurants and shops are After you had a great time sighseeing, we have public bath on the 2nd floor, it is not very big, but big enough to strech your legs. We are glad to hear that you were satisfied with our service, and looking forward to welcoming you -Front Office Manager

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Mitsui Garden Hotel Sapporo
10.0
Exceptional
Charles from Philippines
Business traveler
Triple - Non-Smoking
Stayed 4 nights in April 2019

Great hotel with Onsen”

Clean and comfortable. I like the blinds and windows, completely light proof and sound proof!

Reviewed April 27, 2019

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Thank you for your stay at Mitsui Garden Hotel Sapporo and taking a time for sharing your comment. We are very glad to read that you enjoyed our hotel public bath, cleaning, and room facility. With regards to room, we try to keep the hotel room clean and comfortable. I'm glad you are satisfied. As additional information, our public bath is not natural hot spring, but it is spacious enough for several people.There are even 7 individual washing booth. You can experience very relaxing time that you can't experience when you only use unit bath especially after a long sightseeing walk. We know it's not very big bathtub but it is cozy and well equiped. Opening time of public bath 15:00-25:00, 6:00-9:00. Your feedback is highly appreciated and we look forward to welcoming you to the Mitsui Garden Hotel Sapporo. Front office Manager

Responded April 27, 2019
Mitsui Garden Hotel Sapporo
10.0
Exceptional
Mei from Hong Kong SAR, China
Family with teens
Moderate Double Room with 2 Single Beds - Non-Smoking
Stayed 2 nights in June 2019

Excellent ”

Good location Friendly staffs Room is rather too small for 2 people but the place is clean. Overall,.excellent

Reviewed July 06, 2019

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Thank you for your stay at Mitsui Garden Hotel Sapporo and sharing your evaluation. We are pleased to hear that you were satisfied our service. We are proud to get a good score from you. But We regret to hear that you were unsatisfied with your room size. Your feedback is highly appreciated and we look forward to welcoming you back to the Mitsui Garden Hotel Sapporo once again.   Front Office Manager

Responded July 06, 2019
Mitsui Garden Hotel Sapporo
10.0
Exceptional
Agnes from Japan
Couple
Standard Double Room - Non-Smoking
Stayed 3 nights in April 2022

Best location! ”

Highly recommended ! amazing hotel, near all services, few minutes walk to Sapporo station, restaurants and shopping. Delicious breakfast, free coffee, onsen bath & accommodating staff.

Reviewed April 22, 2022

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Thank you for your stay at Mitsui Garden Hotel Sapporo and taking a time for sharing your comment. It seems like you had a comfortable stay during this visit, and we are very happy to read it. These compliments from our customers are our greatest encouragement. We will continue to devote ourselves to becoming a hotel that can be used repeatedly, while listening to your opinions, so we look forward to your continued support of Mitsui Garden Hotel Sapporo. Thank you for your valuable opinion. Mitsui Garden Hotel Sapporo Manager

Responded April 27, 2022
Mitsui Garden Hotel Sapporo
10.0
Exceptional
Joyce from Singapore
Family with teens
Moderate Double Room with 2 Single Beds - Non-Smoking
Stayed 1 night in June 2019

Exceptional”

Love the length of the doorway! Able to fold down 2 luggage easily. 1 double and 1 single easily can sleep with 3 pax. Powerpoint beside bedside and only hotel that provide shower cap 😍.

Reviewed June 16, 2019

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Thank you for your stay at Mitsui Garden Hotel Sapporo and taking a time for sharing your comment.We are very glad to read that you enjoyed our room.We will continue to serve everyone for their " memorable hotel" We are waiting for your next use. Thank you for your post. Front Office Manager

Responded June 16, 2019
Mitsui Garden Hotel Sapporo
10.0
Exceptional
SIMONE from Thailand
Couple
Standard Double Room - Non-Smoking
Stayed 2 nights in June 2019

Excellent”

From JR Sapporo station Exit: West then South exit Damaru shopping center on ur right Out the main square GO Right 2 street lights , Hotel on right side

Reviewed June 16, 2019

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Thank you for your stay at Mitsui Garden Hotel Sapporo and taking the time to provide the review for your recent stay.We are very glad to read that you enjoyed our convenient location.Our staffs listen carefully to all comments and feedback from our guests to make sure that we can improve our services for the better everyday. As we sincerely hope that you will continue to stay with us in the future.  Front Office Manager

Responded June 16, 2019
Mitsui Garden Hotel Sapporo
9.6
Exceptional
Tse from Hong Kong SAR, China
Couple
Moderate Queen Room - Non-Smoking
Stayed 3 nights in October 2019

This is a great experience to stay in Mitsui garden hotel in Sapporo!”

The location of Mitsui Garden hotel is closed to Sapporo JR Station with walking 5-6 minutes! A large bookstore is next to the hotel with Starbucks! It’s so convenient to books and coffee lovers! Diamaru is located next to Sapporo JR Station . The buffet breakfast is delicious with lots of choices in western and Japanese style! The staff of the hotel are so polite!

Reviewed November 01, 2019

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Thank you for your stay at Mitsui Garden Hotel Sapporo and we appreciate your precious comment. We are very glad to read that you enjoyed our convenient location, breakfast and our hotel hospitality. In addition, we provide free coffee, tea and greentea for our guests between 3pm-11pm. If you come to Sapporo next time and chance to stay our hotel, we hope you enjoy there. Our staffs listen carefully to all comments and feedback from our guests to make sure that we can improve our services for the better everyday. As we sincerely hope that you will continue to stay with us in the future.  Front Office Manager

Responded November 01, 2019
Mitsui Garden Hotel Sapporo
10.0
Exceptional
Heem from Singapore
Couple
Stayed 3 nights in October 2019

Very nice hotel near Sapporo station”

Very clean and attentive staff. Would come back.

Reviewed November 12, 2019

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Thank you for your stay at Mitsui Garden Hotel Sapporo and taking the time to provide the review for your recent stay. We are very glad to read that you enjoyed our convenient location and our hotel hospitality. We will continue to serve everyone for their "" memorable hotel"". We are waiting for your next use. Thank you for your post. Front Office Manager

Responded November 13, 2019
Mitsui Garden Hotel Sapporo
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