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Oaks Casuarina Santai Resort
Oaks Casuarina Santai Resort
Oaks Casuarina Santai Resort
Oaks Casuarina Santai Resort
Oaks Casuarina Santai Resort
Oaks Casuarina Santai Resort
Oaks Casuarina Santai Resort

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8.7

Excellent

1,836 reviews

1,836 reviews

Swimming Pool10
Housekeeping10
Food & Dining3
See map

8.8

Excellent

Location rating score

Excellent location
Parking
FREE
Nearby landmarks
Raggedy Anne Boutique 4.2 km
Rose Lane Health & Wellness 4.3 km
Gold Coast Airport 15.4 km
Ballina Byron Gateway Airport 60.4 km
Lismore Airport 67.4 km
Brisbane Airport 109.6 km
Clarence Valley Regional Airport 171.3 km
Caloundra Airport 172.6 km
Toowoomba City Aerodrome 182.8 km
Toowoomba Wellcamp Airport 192.6 km

Oaks Casuarina Santai Resort

9 Dianella Drive, Casuarina Beach , Casuarina, Kingscliff, Australia, 2487 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Casuarina part of Kingscliff, this property puts you close to attractions and interesting dining options. Rated with 4.5 stars, this high-quality property provides guests with access to massage, hot tub and indoor pool on-site.

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Highlights

Excellent room comfort & quality

Free Wi-Fi in all rooms!

Hot tub

Sauna

Air conditioning

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit

Facilities

Car park

Free Wi-Fi in all rooms!

Check-in/out [express]

BBQ facilities

Swimming pool [indoor]

Spa

Bicycles

Luggage storage

Cheaper than 99% of all properties in Kingscliff in the last 24 hoursCompared to 151 Kingscliff properties at Agoda for various dates
Value for money8.9
Location rating8.8

Rooms available at Oaks Casuarina Santai Resort

Exceptional
Room comfort & quality

9.5

Studio
...
  • Room size: 55 m²/592 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
2-Bedroom Executive Apartment
...
  • Room size: 175 m²/1884 ft²
  • Balcony/terrace
  • 1 king bed or 2 single beds...
Enter dates to see prices
1-Bedroom Family
...
  • Room size: 100 m²/1076 ft²
  • Balcony/terrace
  • 2 king beds
Enter dates to see prices
Studio Pool View
...
  • Room size: 51 m²/549 ft²
  • Pool view
  • 1 king bed
Enter dates to see prices
2-Bedroom Apartment
...
  • Room size: 100 m²/1076 ft²
  • Balcony/terrace
  • 1 king bed or 2 single beds...
Enter dates to see prices
Courtyard Studio
...
  • Room size: 52 m²/560 ft²
  • Courtyard view
  • 1 king bed
Enter dates to see prices
One Bedroom Family Apartment
...
  • Room size: 75 m²/807 ft²
  • Shower
  • 2 king beds
Enter dates to see prices
Studio Apartment
...
  • Room size: 52 m²/560 ft²
  • Shower
  • 1 king bed
Enter dates to see prices
Studio Courtyard Apartment
...
  • Room size: 52 m²/560 ft²
  • Shower
  • 1 king bed
Enter dates to see prices
Studio Pool Apartment
...
  • Room size: 51 m²/549 ft²
  • Shower
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Oaks Casuarina Santai Resort?

Check-in is from 02:00 PM, and check-out is until 10:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The serviced apartment offers luggage storage to guests for before check-in and after check-out.

How do I get to Oaks Casuarina Santai Resort?

For those who wish to drive their own cars, Oaks Casuarina Santai Resort has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Self-parking is conveniently available at the serviced apartment.

What is the smoking policy at Oaks Casuarina Santai Resort?

Oaks Casuarina Santai Resort does not permit smoking in any of its rooms or indoor areas.

What restaurants are nearby Oaks Casuarina Santai Resort?

Oaks Casuarina Santai Resort is located in Casuarina, famous for good restaurants such as Spice Den and Casuarina Sandbar + Grill.

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Explore the neighborhood

What people love about Oaks Casuarina Santai Resort

  • 9.2

    Exceptional

    "Great place to stay"

    Anthony

    |

    May 18, 2022

  • 9.6

    Exceptional

    "Sister weekend away- perfect."

    Kelly

    |

    April 11, 2022

  • 9.6

    Exceptional

    "It was better than we had expected."

    Shannan

    |

    February 20, 2022

Property ranking|Compared to 151 Kingscliff properties
See all rankings
Value for money score
9/10
Cleanliness score
9.4/10
Room comfort score
9.5/10
Cheapest price score
Better than
99
%
of Kingscliff properties
Better than
99
%
of Kingscliff properties
Better than
99
%
of Kingscliff properties
Better than
99
%
of Kingscliff properties
Overall rating:

8.7

Excellent
1,836 reviews
Cleanliness
9.4
Facilities
9.0
Location
8.8
Read all reviews >
What travelers say they love:
The rooms are spacious & clean.
Eliza from Australia
Family with young children
More about Oaks Casuarina Santai Resort

More about Oaks Casuarina Santai Resort

Oaks Casuarina Santai Resort

Take advantage of a wealth of unrivaled services and amenities at Oaks Casuarina Santai Resort. Stay connected throughout your stay with free internet access provided. Parking is provided free of charge for guests. You'll have no problem planning out your days and transportation needs with front desk services including luggage storage and safety deposit boxes.
Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Oaks Casuarina Santai Resort. The serviced apartment's daily housekeeping will make staying in a great choice. The serviced apartment is entirely non-smoking.
Guestrooms are fitted with all the amenities you need for a good night's sleep. To enhance your stay, some rooms at the serviced apartment come with linen service and air conditioning. The specially-designed rooms at Oaks Casuarina Santai Resort offer a layout option like a balcony or terrace. The serviced apartment's in-room entertainment is second to none, with television and cable TV provided to guests in select rooms.
You may be assured to know that a refrigerator and a coffee or tea maker are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries and towels provided in some of the guest bathrooms.


Dining and things to do

The serviced apartment even has in-house cooking amenities such as BBQ facilities for its most selective guests.
Throughout the day, you can enjoy the activities offered at Oaks Casuarina Santai Resort. While you're there, be sure to take some time to explore the easily accessible beach. Warm up at the end of the day with a visit to the massage, hot tub, spa and sauna. The serviced apartment's on-site pool invites you every day for a cooling dip or a few refreshing laps.
Stay wet and wild with fun family water activities like fishing, surfing and diving. Test your skills! Get competitive with your travel group or other guests, at the serviced apartment's hiking trails.


Reasons to stay here

This serviced apartment's facilities score higher than 99% of accommodations in the city.
Travelers keen on cleanliness will enjoy staying here, where cleanliness scores higher than 99% of other options in the city.
This accommodation beats more than 99% of competition in the city on room comfort.

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Amenities and facilities
Excellent
Facilities

9

Most talked about facilities

Swimming Pool

11 mentions

Beach

4 mentions

Internet

3 mentions

View

3 mentions

Languages spoken

  • English

Outdoor

  • Bicycles

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Diving
  • Fishing
  • Game room
  • Garden
  • Hiking
  • Hot tub
  • Massage
  • Sauna
  • Spa
  • Surfing lessons
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • BBQ facilities
  • Kitchen
  • Restaurants

Services and conveniences

  • Air conditioning in public area
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Heating in public area
  • Invoice provided
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Salon
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room

Land sports

  • Golf course (within 3 km)

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Fire extinguisher
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]

Available in all rooms

  • Air conditioning
  • Balcony/terrace
  • Clothes dryer
  • Coffee/tea maker
  • Dishwasher
  • Free bottled water
  • Kitchenette
  • Linens
  • Microwave
  • Non-smoking
  • Satellite/cable channels
  • Shower
  • Slippers
  • Telephone
  • Toiletries
  • Towels
  • Washing machine
  • Wi-Fi [free]
Food and dining
Restaurants on site

The Spice Den

  • Cuisine: Thai
  • Menu: Buffet
Location
9 Dianella Drive, Casuarina Beach , Casuarina, Kingscliff, Australia, 2487
Excellent
Location

8.8

Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-2 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 3 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Bathrooms in Courtyard Studio rooms may provide either enabled shower facilities, or shower and spa bath. Bathroom configuration will not be guaranteed when reserving these rooms.
  • All Courtyard Studio rooms are located near the stairs and restaurant; hence, they may be disturbed by noise.
  • A credit card security deposit of AUD 1 is required upon check-in for charges or damages during the stay and will be refunded upon departure.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until10:00

The property

  • Local Tax ID/ Rental LicenseStra exempted
  • Number of rooms 69
Property announcements

There is a construction for the Town Centre underway near the property. There will be some areas affected by noise during the time. Kindly contact the property for more information.

The elevators is undergoing maintenance on October 24, 2022, to December 18, 2022, in the western building. During this period, the property will provide an alternative venue for guests to use the stairwell access guestroom in the upper level. Kindly contact the property for more details.

Legal information
The New South Wales Government has issued a mandatory code of conduct applying to short-term rental accommodations (“STRAs”). The code of conduct includes the rights and obligations of those hosting STRAs and those permitted to use STRAs as guests, in addition to a complaints process.

Reviews of Oaks Casuarina Santai Resort from real guests

Provided by verified guests of Agoda
9.0
/
10
Cleanliness9.4
Facilities9.0
Location8.8
Room comfort and quality9.5
Service9.2
Value for money8.9
High score for Kingscliff
Rating
9+ Exceptional (57)
8-9 Excellent (11)
7-8 Very Good (9)
6-7 Good (5)
<6 Below Expectation (4)
Time of the year
Mar - May (14)
Jun - Aug (21)
Sep - Nov (21)
Dec - Feb (30)
All guests (172)
All room types
All languages

Show reviews that mention 

Showing 86 verified guest comments
12345
10.0
Exceptional
Robyn from Australia
Family with teens
Studio
Stayed 1 night in December 2021

Great for a family or friends”

Very spacious for a studio with a spa bath and a lovely shower. Could see the lovely pool outside which look so inviting but I have stayed at so many resorts or hotels but this one was one of the best because the kitchen came with everything even a dish washer but if you would like to cook - very well equipped and good utensils. The king size bed is one of the most comfortable one we have slept on for ages and the pillows were nice as well. Overall will definitely try to come back and stay longer as it is one of the best resorts I have stayed in for a long time.

Reviewed December 26, 2021

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Dear Robyn, Thank you for taking the time to share your experience at Santai. We appreciate your feedback and are delighted to learn that you enjoyed your stay, your room and the facilities, and that we met your expectations. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Kind regards, Guest Services

Responded April 20, 2022
Oaks Casuarina Santai Resort
10.0
Exceptional
Deborah from Australia
Group
Studio Pool View
Stayed 1 night in June 2020

Great stay ”

Lovely rooms clean and spacious and the facilities were amazing the restaurant spice den has great food and staff but beware of very rude restaurant manager Scott , how he keeps his staff I don’t know, he definetly lacks customer service skills.

Reviewed June 11, 2020

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Dear Deborah, Thank you for taking the time to review your recent stay with us. We are thrilled to hear you enjoyed your stay and room the rooms to be lovely, clean and spacious with all the facilities you would need. Its great to hear you enjoyed the food at Spice Den but we are sorry to hear you had a bad experience with the restaurant manager. We look forward to welcoming you back in the near future for another memorable stay. Kind regards Oaks Santai Guest Relations

Responded September 12, 2020
Oaks Casuarina Santai Resort
10.0
Exceptional
Susanne from Australia
Business traveler
Studio
Stayed 2 nights in May 2021

Beautiful spot to relax ”

Very spacious room & big comfortable bed. Great to have a fully equipped kitchen as well 👌 The pool is just stunning.

Reviewed May 17, 2021

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Dear Susanne, Thank you for taking the time to review your recent stay at Oaks Casuarina Santai Resort. We are pleased to hear that you enjoyed your stay and look forward to welcoming you back soon. Many thanks, Jessie

Responded May 19, 2021
Oaks Casuarina Santai Resort
9.6
Exceptional
Helen
Family with teens
Studio
Stayed 3 nights in January 2019

Fantastic Getaway”

This resort is fantastic - beautiful pool area with lots of sun lounges and seating available around pool in sun and shade. There is a superb restaurant (Spice Den) on site and you can get delivered to your room. (Be aware they are closed Monday, Tuesday and Wednesday. So no food or drinks can be ordered on these days whilst you are lounging around pool). Would be great if you could order a drink and snack on these days too. There is a Coles and variety shops a few minutes walk away. Our room was the Studio but was ample in size - even with rollaway for our son. Don't hesitate to go to Oaks Sentai for a relaxing break.

Reviewed January 24, 2019

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10.0
Exceptional
Renee from Australia
Family with young children
Studio
Stayed 1 night in June 2021

I’m back in Bali! ”

Wow I loved our one night stay. Just beautifully designed, I felt like I was treated to a night back in Bali. I will be back for a longer stay hopefully so I can make use of more of your facilities next time.

Reviewed June 16, 2021

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Dear Renee, Thank you for reviewing you recent stay here with us. We are thrilled to see that you had a wonderful, relaxing stay, and felt like you were back in Bali. We look forward to welcoming you for a longer stay in the future. Kind regard, Guest Relations

Responded June 18, 2021
Oaks Casuarina Santai Resort
10.0
Exceptional
Emma from Australia
Family with young children
1-Bedroom Family
Stayed 7 nights in January 2019

Wonderful resort”

We loved our stay here. Quiet, fantastic pool, great rooms. Lovely Thai restaurant which will deliver to your room. Great breakfast at Tucker just a few minutes walk. Can’t wait to return.

Reviewed January 15, 2019

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Dear Emma, Thank you for taking the time to review your stay with us. We are thrilled to hear you enjoyed your stay and found the resort quiet with great pools and great room. We are also pleased to hear you enjoyed the restaurant onsite during your stay. We look forward to welcoming you back again for another memorable stay. Kind regards Oaks Santai Guest Relations

Responded February 18, 2021
Oaks Casuarina Santai Resort
9.6
Exceptional
Shannan from Australia
Couple
Studio Pool View
Stayed 2 nights in February 2022

Perfect place to relax”

We stayed here for the first time, for our anniversary. It was better than we had expected. Poolside room was perfect as we spent most of our weekend by the pool. Room was very spacious, clean and comfortable. Spice Den restaurant was absolutely incredible. We will rebook again for next year.

Reviewed February 20, 2022

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Dear Shannan, Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your room, your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Kind regards, Guest Services

Responded April 20, 2022
Oaks Casuarina Santai Resort
10.0
Exceptional
Donna from Australia
Couple
Courtyard Studio
Stayed 2 nights in February 2022

Value for money!”

A fantastic resort and location. LOVED our room and inclusions. Also car parking. Will definitely be back! Have stayed elsewhere in this area but this is a clear winner!

Reviewed February 05, 2022

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Dear Donna, Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed everything about your stay and we met your expectations with your room and resort facilities. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Kind regards, Guest Services

Responded April 20, 2022
Oaks Casuarina Santai Resort
10.0
Exceptional
Wendy from Australia
Couple
Courtyard Studio
Stayed 2 nights in September 2020

Beautiful place to stay ”

Check in was so easy Great place to stay Fantastic. Clean and tidy Could not vault the room.

Reviewed September 05, 2020

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Dear Wendy, Thank you for taking the time to review your recent stay with us! We are thrilled to hear you enjoyed your stay and found the checking to be so easy. Its great to hear you found the room to be clean and tidy as we are taking extra care during the current times to ensure the safety of all our guests. We look forward to welcoming you back to the resort in the near future for another memorable stay. Kind regards Oaks Santai Guest Relations

Responded September 12, 2020
Oaks Casuarina Santai Resort
10.0
Exceptional
Carolyn from Australia
Couple
Studio
Stayed 2 nights in February 2021

Amazing 2 Night Stay”

Wonderful room, found out it was the honeymoon suite. Great value for money. Will be back.

Reviewed February 17, 2021

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Dear Carolyn, Thank you for taking the time to review your recent stay with us. We are thrilled to hear you enjoyed your stay and found the room to be wonderful. We look forward to welcoming you back for another great stay. Kind regards Oaks Santai Guest Relations

Responded February 18, 2021
Oaks Casuarina Santai Resort
9.6
Exceptional
Kelly from Australia
Couple
Studio Pool View
Stayed 2 nights in April 2022

Perfect getaway”

Sister weekend away- perfect. Superb restaurant and stunning location. Ubers a little scarce so be aware of that if you go out. Highly recommend.

Reviewed April 11, 2022

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Dear Kelly, Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Kind regards, Guest Services

Responded April 20, 2022
Oaks Casuarina Santai Resort
9.2
Exceptional
Man from Australia
Couple
Courtyard Studio
Stayed 1 night in June 2019

What a lovely retreat! ”

Good location. Minutes to the beach and restaurants. Beautiful design with central swimming pool. Room is nice and clean. The only one inconvenient thing is the restaurant within the resort doesnt open on monday and tuesday. You have to drive out for meals somewhere else.

Reviewed June 13, 2019

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Thank you for your recent review of Oaks Santai Resort. We are pleased to hear you enjoyed your stay with us and appreciate your positive feedback about our spacious, clean rooms and location. We apologise for the Spice Den restaurant not being open on those nights and wish to advise they are a third party restaurant and not owned by Oaks. We hope to welcome you back to Oaks Santai Resort in the near future. Kind regards, Guest Relations Oaks Santai Resort

Responded June 14, 2019
Oaks Casuarina Santai Resort
10.0
Exceptional
Jordana from Australia
Couple
Courtyard Studio
Stayed 1 night in February 2020

Amazing”

Best hotel

Reviewed February 24, 2020

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Dear Jordana, Thank you for taking the time to review your stay with us. We are pleased to hear you enjoyed your stay with us and we look forward to welcoming you back for another memorable stay. Kind regards Oaks Santai Guest Relations

Responded September 12, 2020
Oaks Casuarina Santai Resort
9.2
Exceptional
Kellie from Australia
Solo traveler
Courtyard Studio
Stayed 5 nights in May 2021

Great”

Traveled up for a wedding and the staff were fantastic went out of their way to make my stay enjoyable

Reviewed May 09, 2021

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Dear Kellie, Thank you for taking the time to review your recent stay here with us. We are thrilled to see that you had a memorable stay here with us and that the staff took great care of you. We hope to welcome you again in the near future. Kind regards, Guest Relations Oaks Casuarina Santai Resort

Responded May 24, 2021
Oaks Casuarina Santai Resort
9.2
Exceptional
Anthony from Australia
Couple
Studio
Stayed 4 nights in May 2022

Exceptional”

Great place to stay

Reviewed May 19, 2022

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Dear Anthony, Thank you for taking the time to review your recent stay here with us. We are thrilled to see you enjoyed your time, and hope to welcome you back in the future. Kind regards, Guest Relations

Responded August 09, 2022
Oaks Casuarina Santai Resort
7.6
Very good
Fiona from Australia
Couple
Courtyard Studio
Stayed 1 night in March 2019

Very good”

Disappointed that I booked 2 rooms and they were on different sides of the resort, not together. One room was absolutely beautiful with huge spa, large fridge cookwear and lovely balcony overlooking the beautiful pool, while the other room was a disabled room with no views, fenced in balcony, small fridge and no spa. We paid exactly the same amount of money.

Reviewed March 24, 2019

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Dear Fiona, Thank you for taking the time to review your recent stay at Oaks Casuarina Santai Resort. We are saddened to hear that you were not satisfied with your stay. Our studio courtyard apartments can be a disabled apartment with no spa bath as per our website description. If you wish to have a spa bath please book a Studio Apartment instead. We can not guarantee rooms side by side however if you wish this in the future please feel free to call days ahead so that we can try to arrange this for you. Many thanks, Guest relations.

Responded May 19, 2021
Oaks Casuarina Santai Resort
7.2
Very good
Jennifer from Australia
Couple
1-Bedroom Family
Stayed 3 nights in May 2022

Lacks attention to detail”

This resort has great bones and nice common areas but is lacking in maintenance and attention to detail. Every last light was blazing and the unnecessary aircon was at full power in every room upon arrival. The room was sparsely and cheaply furnished. And why bother having a coffee machine at all if you provide one with instant coffee pods?

Reviewed May 23, 2022

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Dear Jennifer, Thank you for taking the time to review your recent stay here with us. We are saddened to hear that you did not enjoy your stay. Your feedback has been shared with our team in regard to the lights and air conditioner, so we can ensure they are corrected moving forward. Kind regards, Guest Relations

Responded August 09, 2022
Oaks Casuarina Santai Resort
6.8
Good
Jesse from Australia
Couple
Studio
Stayed 4 nights in December 2021

Stay over nye 2022”

Pros: good location, nice rooms. Cons: kids overtake the pool & spa area, your room only receives turn down if you stay over 5 nights, overpriced restaurant with below averages cocktails and average food.

Reviewed January 02, 2022

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Dear Jesse, Thank you for taking the time to review your stay here with us. We are glad to see you enjoyed your room and our location on the Tweed Coast. We are saddened to hear that you felt the kids staying at the resort monopolised the pool and spa areas. Though we are an unserviced apartments, we do offer guests to collect towels and amenities free of charge from reception, regardless of how many nights they are here with us. Spice Den is managed by a Third Party, but we can pass your feedback on to them. Thank you again for your feedback. Kind regards, Guest Relations

Responded January 27, 2022
Oaks Casuarina Santai Resort
6.4
Good
Clare from Australia
Family with young children
2-Bedroom Executive Apartment
Stayed 1 night in August 2020

Nice pool ”

It is a bit out of the way in suburbia. The rooms have no slippers of robes which u would expect from a retreat

Reviewed September 22, 2020

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Hi Clare, Thank you for reviewing your recent stay here with us. We are thrilled to hear that you enjoyed our luxurious pool areas. As a resort located on the Tweed Coast, we are in the perfect location for a quiet getaway that isnt too far from the local airport. It was a pleasure having you stay with us and we hope to welcome you again in the future. Kind regards, Guest Relations Oaks Casuarina Santai Resort

Responded November 15, 2020
Oaks Casuarina Santai Resort
5.6
Tessa from Australia
Couple
Courtyard Studio
Stayed 2 nights in June 2022

If you like extremely firm beds, this is for you”

We wouldn't recommend this place due to a few things. One being how hard the bed was. There are a few things the hotel needs to fix. From the outside it looks like a beautiful 5 star resort but with the issues it really brings this place down. We won't stay again

Reviewed June 05, 2022

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Dear Tessa, We are saddened to hear you did not enjoy your overall stay. You will be pleased to know that we have refurbishments happening at the hotel, in guest rooms specifically. This was scheduled last year, however shipments were severely delayed. We hope you reconsider staying in the future so we can give you the true Santai experience. Kind regards, Guest relations

Responded August 09, 2022
Oaks Casuarina Santai Resort
12345
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