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Onsen Hotel Gorakan
Onsen Hotel Gorakan
Onsen Hotel Gorakan
Onsen Hotel Gorakan
Onsen Hotel Gorakan
Onsen Hotel Gorakan
Onsen Hotel Gorakan

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9.1

Exceptional

559 reviews

559 reviews

See map

9.5

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Nakamura-ya Granna

90 m

Hakone Museum of Photography

150 m

Ginkatsu-kobo

190 m

Gora Station

90 m

Hakone Tozan Cable Car

90 m

Popular landmarks
Hakone Gōra Park

300 m

The Hakone Open-Air Museum

700 m

Pola Museum of Art

2.5 km

Hakone Ropeway

2.6 km

Ōwakudani

2.6 km

Closest landmarks
Hakone Gōra Park

300 m

Miyaginohayakawa River Bank

340 m

Gora Onsen

440 m

Hakuundo Chaen

460 m

Chokoku no Mori Train Station

590 m

Onsen Hotel Gorakan

1320-241 Gora, Hakone-machi, Ashigarashimo-gun, Hakone, Hakone, Japan, 250-0408 - See map

This ryokan features free Wi-Fi in all rooms for easy connection, and car park free of charge. Strategically situated in Hakone, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous The Hakone Open-Air Museum. Rated with 3 stars, this high-quality property provides guests with access to massage, restaurant and hot spring bath on-site.

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Highlights

Sparkling clean

Located in heart of Hakone

Excellent breakfast

110 meters to public transportation

Inside city center

100% of staff fully vaccinated

100% of on-site staff have received all necessary vaccination shots for COVID-19.

Facilities

Car park

Complimentary WIFi in all rooms

Luggage storage

Breakfast [free]

Spa

Restaurants

Bar

Laundry service

Your dates are popular among travelersUsers are booking a place in Hakone every 12 minutes on Agoda.com
Value for money9.0
Distance to city center1.0Km
Location rating9.5
Nearest airportHaneda Airport (HND)
Distance to airport74.3 km

Rooms available at Onsen Hotel Gorakan

Japanese Style - 10sqm
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  • Room size: 10 m²/108 ft²
  • Mountain view
  • 2 futons
Enter dates to see prices
Japanese Style - 13sqm
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  • Room size: 13 m²/140 ft²
  • Mountain view
  • 4 futons
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Traditional Room(2 Twin Futons)
...
  • Room size: 10 m²/108 ft²
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Traditional Room(4 Twin Futons)
...
  • Room size: 17 m²/183 ft²
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Traditional Room A
...
  • Room size: 10 m²/108 ft²
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Main Building Standard Japanese-Style Room 10 to 15 Sq M
...
  • Non-smoking
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Main Building Standard Japanese-Style Room 10 to 15 Sq M
...
  • Non-smoking
Enter dates to see prices
Japanese-Style Room
...
  • Non-smoking
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Standard Japanese-Style Room
...
  • Non-smoking
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Room standard
...
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    Frequently asked questions

    What time is check-in and check-out at Onsen Hotel Gorakan?

    Check-in is from 03:00 PM, and check-out is until 10:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The ryokan offers luggage storage to guests for before check-in and after check-out.

    How do I get to Onsen Hotel Gorakan?

    For those who wish to drive their own cars, Onsen Hotel Gorakan has a car park right on site for maximum convenience. Parking is free for guests.

    What is the smoking policy at Onsen Hotel Gorakan?

    Onsen Hotel Gorakan does permit smoking in some areas and is not 100% smoke-free. The ryokan offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

    What is the closest train, metro, or bus station to Onsen Hotel Gorakan?

    The closest train, metro, or bus station to Onsen Hotel Gorakan is Gora Station, 90 m away.

    What restaurants are nearby Onsen Hotel Gorakan?

    Restaurants including Marmie Kitchen, Meshidokorodaiwa and Yamaroku are popular in Onsen Hotel Gorakan’s neighborhood which is known as Hakone.

    What popular shopping places are close to Onsen Hotel Gorakan?

    Shopping options in Onsen Hotel Gorakan’s Hakone neighborhood include Hakone Museum of Photography, Hatajuku Yosegi Kaikan and Hamamatsuya.

    What are popular attractions near Onsen Hotel Gorakan?

    Onsen Hotel Gorakan’s location in the Hakone neighborhood makes it close to famous attractions including The Hakone Open-Air Museum, Hakone Shrine / Kuzuryu Shrine Singu and Hakone Venetian Glass Museum.

    What popular natural sightseeing spots are close to Onsen Hotel Gorakan?

    Onsen Hotel Gorakan’s nearby natural sights include Mt. Kintoki, Chisuji Falls and Fuji-Hakone-Izu National Park located in the same Hakone area.

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    Explore the neighborhood

    What people love about Onsen Hotel Gorakan

    • 10

      Exceptional

      "The food is great as well."

      AJ

      |

      October 15, 2020

    • 8.8

      Excellent

      "Great and nice experience!"

      Sharon

      |

      March 9, 2020

    • 9.6

      Exceptional

      "Thoroughly enjoyed our stay here."

      Jie

      |

      January 2, 2020

    Property ranking|Compared to 443 Hakone properties
    See all rankings
    Value for money score
    9/10
    Location score
    9.5/10
    Cleanliness score
    9.3/10
    Service score
    9.4/10
    Better than
    98
    %
    of Hakone properties
    Better than
    97
    %
    of Hakone properties
    Better than
    96
    %
    of Hakone properties
    Better than
    93
    %
    of Hakone properties
    Overall rating:

    9.1

    Exceptional
    559 reviews
    Cleanliness
    9.3
    Facilities
    8.7
    Location
    9.5
    Read all reviews >
    What travelers say they love:
    I will definitely come back with family or friends one day!
    Wei from China
    Solo traveler
    More about Onsen Hotel Gorakan

    More about Onsen Hotel Gorakan

    Onsen Hotel Gorakan

    Enjoy your best urban adventure ever at Onsen Hotel Gorakan, with its special, travel-minimizing location right in the city center, allowing you more time to see all that Hakone has to offer. Are you seeking the true Hakone? Experiencing the best of the city's culture is easy with a stay at Onsen Hotel Gorakan, located merely 690 m from The Hakone Open-Air Museum.
    All offerings provided by Onsen Hotel Gorakan help to ensure a pleasant stay for all travelers. Free internet access provided within the ryokan keeps you connected throughout your stay. For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including luggage storage and safety deposit boxes.
    For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like daily housekeeping let you get the most out of your time at Onsen Hotel Gorakan. For guests who would like to smoke, the designated smoking areas are available.
    A range of amenities is offered in guestrooms at Onsen Hotel Gorakan. Enjoy your stay even more at the ryokan, knowing that some selected rooms include linen service and air conditioning. For a bit of entertainment, guests will find television available in some selected rooms. Don't worry about being thirsty as a refrigerator, a coffee or tea maker and instant tea are provided in some guestrooms.
    Bathroom amenities are just as important as others, and at the ryokan you'll find a hair dryer, toiletries and towels available in some guest bathrooms.


    Dining and things to do

    Every day at Onsen Hotel Gorakan begins with a delicious complimentary breakfast. A number of great dining options at the ryokan assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar. At any time of the day or night, you can serve yourself a snack at the ryokan's vending machines.
    A day in will be as fun as a day out with ranges of recreational activities offered at Onsen Hotel Gorakan. A relaxing end to every day is possible with a visit to the massage and spa. Family time on relaxed evenings is easy with the ryokan's shared lounge and TV area.


    Around the property

    An array of attractions are a must-see while visiting Hakone. Don't forget to stop by the most iconic landmark in the area, the famous Hakone Ropeway just 2.5 km away. Be sure to visit Odawara Castle located 9.7 km away, an item on every checklist of those who travel to Hakone.


    Reasons to stay here

    Find incredible value for money here, which is ranked better than 98% of the city's accommodation.
    Guests who stayed here found it to be neat and tidy, scoring it above 95% of other accommodations in the city.
    Guests who stayed at this ryokan have scored it higher than 97% of accommodations in the city.

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    Amenities and facilities
    Excellent
    Facilities

    8.7

    Most talked about facilities

    Food & Dining

    23 mentions

    Breakfast

    17 mentions

    Housekeeping

    12 mentions

    Languages spoken

    • English
    • Japanese

    Internet access

    • Complimentary WIFi in all rooms
    • Wi-Fi in public areas

    Things to do, ways to relax

    • Massage
    • Spa

    Cleanliness and safety

    • Body thermometer
    • Daily disinfection in all rooms
    • Daily disinfection in common areas
    • Doctor/nurse on call
    • First aid kit
    • Hand sanitizer
    • Hot water linen and laundry washing
    • Physical distancing of at least 1 meter
    • Rooms sanitized between stays
    • Safe dining setup
    • Staff trained in safety protocol
    • Sterilizing equipment
    • Temperature check for guests and staff

    Dining, drinking, and snacking

    • Bar
    • Breakfast [free]
    • Restaurants
    • Vending machine

    Swimming & soaking

    • Hot spring bath

    Services and conveniences

    • Daily cleaning
    • Dry cleaning
    • Elevator
    • Laundry service
    • Luggage storage
    • Safety deposit boxes
    • Smoking area

    Access

    • Pets allowed

    Getting around

    • Car park [free of charge]
    • Car park [on-site]

    Available in all rooms

    • A/C
    • Complimentary drinking water
    • Desk
    • Hair dryer
    • Individual air conditioning
    • Lock box in room
    • Mirror
    • Non-smoking
    • Refrigerator
    • Smoking allowed
    • Toiletries
    • Towels
    • TV
    Location
    1320-241 Gora, Hakone-machi, Ashigarashimo-gun, Hakone, Hakone, Japan, 250-0408
    Exceptional
    Location

    9.5

    Airports

    • Haneda Airport (HND)
      74.3 km 1.6 hour drive
    • Mt. Fuji Shizuoka Airport (FSZ)
      93.9 km 1.9 hour drive

    Public transportation

    • Gora Station
      90 m
    • Hakone Tozan Cable Car
      90 m

    Hospital or clinic

    • Hakone Rehabilitation Hospital
      2.8 km

    Convenience store

    • Lawson
      580 m

    Cash withdrawal

    • ATM
      70 m
    What's nearby

    Popular landmarks

    • Hakone Gōra Park
      300 m
    • The Hakone Open-Air Museum
      700 m
    • Pola Museum of Art
      2.5 km
    • Hakone Ropeway
      2.6 km
    • Ōwakudani
      2.6 km
    • Hakone Venetian Glass Museum
      3.2 km
    • Little Prince Museum
      3.5 km
    • Sengokuhara
      4.2 km
    • Hakone Shrine / Kuzuryu Shrine Singu
      5.5 km
    • Odawara Castle
      9.7 km

    Nearby landmarks

    • Nakamura-ya Granna
      90 m
    • Gora Station
      90 m
    • Hakone Tozan Cable Car
      90 m
    • Hakone Museum of Photography
      150 m
    • Hakone Tozan Cable Car Koen Shimo Station
      170 m
    • Ginkatsu-kobo
      190 m
    • Hakone Gōra Park
      300 m
    • Miyaginohayakawa River Bank
      340 m
    • Hakone Tozan Cable Car Koen Kami Station
      410 m
    • Gora Onsen
      440 m
    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Property policies
    Children and extra beds

    Extra beds vary by room. Please check each room's capacity for details.

    All children are welcome.

    Others
    • Check-in is between 03:00 PM and 06:00 PM. Arriving outside the mentioned check-in hours is not allowed.
    • Early check-in is not possible.
    • Luggage storage service is available only from 10:00 AM on the check-in date.
    • The dinner is Kaiseki (traditional Japanese cuisine).
    • Breakfast time starts at 08:00 AM onwards.
    • Children 6 years and over are considered as adults.
    • Children 3-5 years old will be charged JPY 5,000 for breakfast when using existing bedding.
    • Children under 3 years old will be charged JPY 2,000 per child per night when using existing bedding.
    • Children under 3 years old will be charged JPY 3,000 per child per night with extra bedding and breakfast provided.
    • When booking for 6 or more rooms, different policies and additional supplements may apply. This policy is imposed by the property.
    • It is not acceptable to change the number of guests on arrival day. Please inform the property in advance if there is any change. If the number of guests changes upon arrival, the property cannot provide the room and/or meal.
    • Guests who reserved a room with dinner must check in before 07:30 PM or dinner cannot be served and no refund provided.
    • The property does not offer vegetarian meals.
    • Dinner is served from 06:00 PM to 06:30 PM.
    • The property provides Japanese style dinner and breakfast with meat or fish.
    • Children 6 years and over are considered as adults.
    • Any additional guest is subject to an additional charge.
    • When booking 6 or more rooms, special policies may apply.
    Some helpful facts

    Check-in/Check-out

    • Check-in from15:00
    • Check-in until18:00
    • Check-out until10:00
    • Reception open until22:00

    Getting around

    • Distance from city center1.0Km

    Extras

    • Daily Internet/Wi-Fi fee0 JPY

    The property

    • Non-smoking rooms/floorsNo
    • Number of bars/lounges0
    • Number of floors2
    • Number of restaurants0
    • Number of rooms 7
    • Room voltage100
    • Year property opened1975
    • Most recent renovation2005

    Parking

    • Daily parking fee0 JPY

    Reviews of Onsen Hotel Gorakan from real guests

    Provided by verified guests of Agoda
    9.1
    /
    10
    Exceptional
    Cleanliness9.3
    Facilities8.7
    Location9.5
    Service9.4
    Value for money9.0
    High score for Hakone
    Rating
    9+ Exceptional (213)
    8-9 Excellent (48)
    7-8 Very Good (29)
    6-7 Good (9)
    <6 Below Expectation (6)
    Time of the year
    Mar - May (70)
    Jun - Aug (72)
    Sep - Nov (98)
    Dec - Feb (65)
    All guests (559)
    All room types
    All languages

    Show reviews that mention 

    Showing 305 verified guest comments
    12345
    9.6
    Exceptional
    Rebecca
    Group
    Japanese Style - 13sqm
    Stayed 1 night in March 2019

    Great ryokan experience!”

    This was my first time in a ryokan, and I thought the whole experience was wonderful. I was looking for a traditional inn, with tatami mats and yakuta robes, and Onsen Hotel Gorakan really delivered. The best part is the private onsen time that is included in your stay. The one downside is that the toilet is far from your room. If you don't speak Japanese, then it is probably helpful to know a little bit about ryokans beforehand, as not much is explained otherwise. Everything was clean and well kept. The staff was super nice and friendly. The meals were a fixed menu and were delicious and quite sizable--we were stuffed! You eat in the dining room but have your own table. Be sure to be punctual--one of the staff banged on our door when we were a couple minutes late! :) I probably wouldn't do many nights, just because I like to be able to nap and make my own schedule, but the location is great--partway through the Hakone loop, so you don't have to do the whole loop at once.

    Reviewed March 31, 2019

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    10.0
    Exceptional
    Eric from Malaysia
    Solo traveler
    Japanese Style - 10sqm
    Stayed 1 night in June 2017

    Authentic Ryokan Experience with Super Food”

    Take the underpass on the right of Gora Station just as you exit. And Onsen Gorakan is a minute walk away. You may only get your room 3pm onwards but the staff was very accommodating. Staff very kindly offered to look after my luggage early morning before check in so I can go explore Hakone comfortably. Dinner will be promptly served either at 6 or 6.30pm (you decide upon check in) You'll be in for a treat. Meticulously prepared food, not less than any high end restaurant out there. For the price we pay, value is ridiculously good. Shower is traditionally communal. Each room gets 40mins to use its private room onsen bath. Highly recommended.

    Reviewed June 28, 2017

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    10.0
    Exceptional
    Joey from Singapore
    Couple
    Japanese Style - 13sqm
    Stayed 2 nights in April 2017

    Wonderful experience”

    If you are looking for a true onsen ryokan experience, this is the right place. We booked the room with breakfast and dinner provided, japanese cuisine includes some raw fish. You can also book the private onsen or use the public onsen which is open 24 hours. Please do respect the property and the owners, lower down your volume. Get the Hakone 2 or 3 days pass if you will be travelling around as it includes the various transportation provided near the hotel. We really enjoyed our stay and will definitely come back again if we are in Hakone.

    Reviewed May 09, 2017

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    10.0
    Exceptional
    Chin from Japan
    Group
    Japanese Style - 10sqm
    Stayed 1 night in January 2018

    Exceptional”

    This place is great, I highly recommend it! Dinner starts at either 6 or 6:30pm. They will let you know when you check-in. Most things in the area close around 4-5 so don't feel like you'll be missing out by having to return to the hotel. Breakfast is 8am. The food will be served in the dining hall, not your room. While you eat, the staff will take out and put away your futons, so you don't have to deal with all of that stuff. You are allowed a 40min private onsen which you can schedule when you check in. You will need a key which you will get from the reception. Please be aware this isn't necessarily strict. My friend and I reserved a 8:30pm time slot; however, the people before us were late to dinner and their bath time so our slot got pushed back to 9. The location is also excellent as it's in the middle of everything in Hakone and by the station. You'll leave the station, turn right and go down the underpass tunnel. Turn left and head up the hill. It's the yellow building!

    Reviewed January 09, 2018

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    10.0
    Exceptional
    Li from Malaysia
    Couple
    Japanese Style - 10sqm
    Stayed 1 night in April 2017

    Great onsen hotel ”

    It's my most enjoyable stay in hakone . This is a small hotel that near to train station . There's private onsen and Public onsen . Due to there's limited room and guest in this hotel , basically there's no much crowd at the onsen . Feeling relax . The meal that serve is superb . Totally will come back again if I visit hakone . Recommended .

    Reviewed April 18, 2017

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    8.8
    Excellent
    E from Malaysia
    Couple
    Japanese Style - 13sqm
    Stayed 2 nights in January 2018

    Great place to relax and be taken care of”

    This hotel is about 3 minutes walk away from Gora station so it is very convenient if you are planning to do the Hakone loop. The food is delicious and the staff is very helpful. There is not much to do around the hotel at night, so we just bought some beers and snacks from a vending machine and chilled out in our rooms after dinner. There are two private onsens and a male and female public onsen. The staff do not speak much English but you can get by with very basic Japanese phrases, hand gestures and Google Translate.

    Reviewed January 17, 2018

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    10.0
    Exceptional
    Shen-Tzu from Taiwan
    Group
    Japanese Style - 10sqm
    Stayed 2 nights in October 2016

    Marvelous host and meals ”

    1. Kyoko san from Gora Kan will answer all the questions in fluent written English. 2. kaiseki-ryōri during our stay are very tasty and very traditional. 3. Love the private bath and onsen (hot spring). 4. All the hosts and staffs are very nice and friendly, they keep in mind all the needs the guests have, and will provide different meal courses during your stay. 5. Very near Gora Station. 6. It is a traditional Ryokan with stairs, advice-able to travel light and use baggage delivery service from Hakone-Yumoto. 7. If one can speak some Japanese, it will be much easier to communicate with them and enjoy more of traditional Japanese style onsen ryokan. Will love to go back!

    Reviewed October 27, 2016

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    9.6
    Exceptional
    Wonkwon from South Korea
    Group
    Japanese Style - 13sqm
    Stayed 1 night in August 2018

    Very nice onsen hotel at a good location”

    The food here in Onsen Hotel Gorakan is great. I would like to recommend include Kaiseki dinner and Breakfast on your plan. The food is superb and delicious. The hotel is located within 3 minute distance from Gora station. Furthermore the onsen here is amazing. Staffs were friendly and always there to help customers. I would like to come back here again next time.

    Reviewed August 29, 2018

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    9.6
    Exceptional
    Michelle from Singapore
    Couple
    Japanese Style - 10sqm
    Stayed 1 night in November 2017

    Exceptional”

    The accomodation is near Gora station, however, it is at the other side of the station (if you a dragging a luggage, you may need to walk a bigger loop, or be prepared to carry the luggage up and down some stairs for the shortcut). Every guest room is entitled to a private onsen (1 x only). Service was also excellent. As we arrived before check-in time, we left our baggage at the reception while we toured Hakone. Upon returning, our baggage was already brought to the room. During dinner, the staff also helped lay out the futon. Food wise was delectable, although it would be better if there was an English "menu" to know what we were having. The staff knows limited spoken English though, but it did not deter them from providing the best service as possible.

    Reviewed November 14, 2017

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    10.0
    Exceptional
    Sik from Singapore
    Group
    Japanese Style - 10sqm
    Stayed 1 night in September 2019

    A wonderful experience!”

    This stay was a great value for money! The two very kind and pleasant ladies who ran this inn prepared a wonderful course dinner and breakfast, and it was extremely nice that we got to experience a private onsen at no additional charge. This place is also conveniently located 2 mins walk away from Gora Station, from which you can take the Tozan Train directly to Hakone Yumoto Station. This is a great choice if you'd like to experience traditional japanese food and room at a more affordable cost, and I will highly recommend anyone to visit it!

    Reviewed September 13, 2019

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    8.8
    Excellent
    Lydia from United States
    Couple
    Japanese Style - 10sqm
    Stayed 1 night in October 2019

    Excellent”

    Nice place to stay in Hakone Gora area. The location was excellent - you can easily walk to the Gora station, as well as a few shops and the Hakone Open Air Museum. Staff did not speak much English, but were still very accommodating. The meals were really unique and carefully prepared and presented. Rooms were clean and spacious, and the onsen was a highlight!

    Reviewed October 27, 2019

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    10.0
    Exceptional
    Linda from Singapore
    Solo traveler
    Japanese Style - 10sqm
    Stayed 1 night in November 2018

    Very convenient location, 300m from Gora station”

    This is a small cozy onsen ryokan, very convenient location. From gora station, take the underpass below the station, turn left and walk about 100m slight upslope. The ryokan strictly receives guests after 3pm, place is locked and no one answers prior. There are lockers (big & small) or luggage deposits at the station, so quite easy. Bus stops are right in front of the station information center. Ask for bus map and booklet with timetable at the Odakyu Hakone counter.

    Reviewed December 08, 2018

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    8.8
    Excellent
    Peter from United Kingdom
    Couple
    Japanese Style - 10sqm
    Stayed 1 night in September 2017

    Great experience”

    Stayed for one night while spending 2 days in hakone area. Great introduction to the Japanese experience and culture. We arrived early and got straight into the room which was great. Food was very well prepared and presented. Staff very friendly. Private and shared onsen available. The private onsen was extremely hot verging on piping hot! Apart from this we had a great stay and an ideal location for time in this area.

    Reviewed September 12, 2017

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    8.8
    Excellent
    Diong from Singapore
    Family with teens
    Japanese Style - 13sqm
    Stayed 2 nights in November 2018

    Excellent”

    The location is next to Gora station which is pretty convenient for travelling around Hakone. The breakfast and dinner were delicious and well served. The staffs were friendly. Indoor onsen(public) and outdoor onsen(private)were fairly good. Booking the private onsen is requested where you need the key to enter.

    Reviewed November 29, 2018

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    9.6
    Exceptional
    Jennifer from United Kingdom
    Couple
    Japanese Style - 13sqm
    Stayed 1 night in April 2018

    Lovely traditional onsen ryokan ”

    Very personable stay here in Hakone and very well looked after. A very filling dinner (beautifully created!) and breakfast in Japanese kaiseki style. Bonus here was the private open air onsen that we got to use for an hour. Great place, would come here again.

    Reviewed April 11, 2018

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    10.0
    Exceptional
    STEVE from Singapore
    Couple
    Japanese Style - 13sqm
    Stayed 1 night in October 2019

    Excellent Location and Superb Accomodation”

    The location is perfect! Just a few steps away from Gora Station. We enjoyed the private onsen experience! And the kaiseki dinner was superb! Prepared and served to perfection! Will definitely consider staying here again on our future trip to Hakone.

    Reviewed November 02, 2019

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    9.2
    Exceptional
    Yong from Singapore
    Couple
    Japanese Style - 13sqm
    Stayed 1 night in February 2018

    Great Hospitality”

    Hakone is a beautiful place, but getting some proper food can be challenging. Luckily we went for the dinner option at the hotel and the food served was nothing short of master chef standard, beautifully plated and tasted great too. Rooms were clean, and the service were very thoughtful as well. Highly recommended for a one night stay.

    Reviewed February 17, 2018

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    10.0
    Exceptional
    Nicole from Hong Kong SAR, China
    Group
    Japanese Style - 13sqm
    Stayed 1 night in June 2017

    excellent service with extraodinary dinner and breakfast available”

    We stayed for one night for hot spring and two meals. We didn't expect to have such an exquisite fine dining and breakfast served by very welcoming Japanese staffs. The people are very thoughtful and passionate who are very willing to adhere to our needs. There are public and private hot springs and you can make a reservation for hot springs when you check in. You can also leave the baggage there for free upon arrival and departure. The location is also very well situated; it's just next to the Gora station, which means you can take the tram and train very conveniently. It's also close to the Gora Park, which is definitely a very nice place indeed. The place is larger than we expected (we are family of 4 and we lived quite comfortably, not a small place as it mentioned.) It's also very clean and tidy as expected. If we are visiting Hakone again, we will definitely stay here again!

    Reviewed June 12, 2017

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    9.2
    Exceptional
    Steve from United States
    Group
    Japanese Style - 10sqm
    Stayed 1 night in October 2019

    Doing their best”

    Considering it was the aftermath of typhoon Hagibis, these ladies did a wonderful job. The highlight was the Kaiseki dinner which the presentation equaled the exquisite taste. Keep in mind they will lay your bedding while at the meal service. Breakfast also amazing for those like me with a taste for Japanese cuisine. Chose the private bath with my SO while other family members used the public bath. I think the staff was so busy, they forgot to let me know the water temperature was not adequate. The public side was better. Location a stone's throw from Gora station with many shops nearby. With the ropeway, railway, and lake boats out of operation we could not really sightsee much but we did get a small break from weather to view Gora park. Would love to return and be able to enjoy the full Hakone experience.

    Reviewed October 22, 2019

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    10.0
    Exceptional
    Hudson from Singapore
    Couple
    Japanese Style - 10sqm
    Stayed 2 nights in February 2017

    Great location, love the private Onsen”

    Great location near Gora stop, love the private onsen. Very beautiful Kaiseki breakfast and dinner. Would come back again to Hakone and stay longer.

    Reviewed February 17, 2017

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