Travelling to Malaysia? Read all updated requirements before you book.
Pacific Express Hotel Chinatown
Pacific Express Hotel Chinatown
Pacific Express Hotel Chinatown
Pacific Express Hotel Chinatown
Pacific Express Hotel Chinatown
Pacific Express Hotel Chinatown
Pacific Express Hotel Chinatown

Removed from saved list

7.8

Very good

874 reviews

874 reviews

See map

8.7

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
Available
Walkable places
Petaling Street Market

60 m

Petaling Street (KL Chinatown)

60 m

Lost In China Town

90 m

Sze Ya Temple

120 m

Sin Sze Si Ya Temple

120 m

Popular landmarks
Central Market

220 m

Chinatown - Kuala Lumpur

320 m

Menara Kuala Lumpur

1.1 km

KL Bird Park

1.1 km

Jalan Alor

1.3 km

Closest landmarks
Kheng Dental Surgery

80 m

Reggae Bar

150 m

Syarikat M. S. Ally Sdn. Bhd.

160 m

Net Youth Resources

160 m

Klinik Pergigian Cahaya Suria

190 m

Pacific Express Hotel Chinatown

Wisma Fui Chui KL, No 32 Jalan Tun Tan Cheng Lock, Chinatown, Kuala Lumpur, Malaysia, 50050 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Chinatown, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Petronas Twin Towers. This 3-star property features restaurant to make your stay more indulgent and memorable.

Show more

Highlights

Located in heart of Kuala Lumpur

Check-in [24-hour]

390 meters to public transportation

Inside city center

170 meters to Central Market

100% of staff fully vaccinated

100% of on-site staff have received all necessary vaccination shots for COVID-19.

Facilities

Front desk [24-hour]

Car park

Complimentary WIFi in all rooms

Luggage storage

Contactless check-in/out

Shops

Coffee shop

Laundry service

Your dates are popular among travelersPopular destination! Properties in Kuala Lumpur are being booked every minute!
Value for money7.9
Distance to city center5km
Location rating8.7
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport16.2 km

Rooms available at Pacific Express Hotel Chinatown

Standard Double - Without window
...
  • Room size: 16 m²/172 ft²
  • Non-smoking
  • 1 queen bed
Enter dates to see prices
Superior Double
...
  • Room size: 21 m²/226 ft²
  • Non-smoking
  • 1 queen bed
Enter dates to see prices
Premier Quad
...
  • Room size: 29 m²/312 ft²
  • Non-smoking
  • 2 queen beds
Enter dates to see prices
Superior Twin
...
  • Room size: 21 m²/226 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Standard Twin Room without Window
...
  • Room size: 16 m²/172 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Deluxe Triple
...
  • Room size: 28 m²/301 ft²
  • Non-smoking
  • 1 single bed and 1 queen be...
Enter dates to see prices
Eco-Stay Package - Standard Twin Room (No Window)
...
  • Room size: 16 m²/172 ft²
  • Shower
  • 2 single beds
Enter dates to see prices
Standard Double Room
...
  • Room size: 16 m²/172 ft²
Enter dates to see prices
Eco-Stay Package - Superior Double Room
...
  • Room size: 21 m²/226 ft²
Enter dates to see prices
Eco-Stay Package - Superior Twin Room
...
  • Room size: 21 m²/226 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Pacific Express Hotel Chinatown?

Check-in is from 03:00 PM, and check-out is until 01:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Pacific Express Hotel Chinatown?

For those who wish to drive their own cars, Pacific Express Hotel Chinatown has a car park right on site for maximum convenience. Parking is available for a fee of 10 MYR per day. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Kuala Lumpur with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Pacific Express Hotel Chinatown?

Start your mornings right, with the continental and buffet breakfast options offered at Pacific Express Hotel Chinatown. Adults can enjoy breakfast offered with an additional charge of 25 MYR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What is the smoking policy at Pacific Express Hotel Chinatown?

Pacific Express Hotel Chinatown does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Pacific Express Hotel Chinatown?

The closest train, metro, or bus station to Pacific Express Hotel Chinatown is Pudu Sentral Bus Terminal, 340 m away.

What restaurants are nearby Pacific Express Hotel Chinatown?

Restaurants including Million Castle Seafood Restaurant, Shin Kee Beef Noodle Specialist and Koong Woh Tong are popular in Pacific Express Hotel Chinatown’s neighborhood which is known as Chinatown.

What popular shopping places are close to Pacific Express Hotel Chinatown?

Shopping options in Pacific Express Hotel Chinatown’s Chinatown neighborhood include Junk Book Store, Gadis Manis and Gilasco.

What are popular attractions near Pacific Express Hotel Chinatown?

Pacific Express Hotel Chinatown’s location in the Chinatown neighborhood makes it close to famous attractions including Chinatown - Kuala Lumpur, Kuala Lumpur City Gallery and Merdeka Square.

Show more questions
See map

Explore the neighborhood

What people love about Pacific Express Hotel Chinatown

  • 7.2

    Very good
    Location

    "Strategic location and nice staff.Thank you for your service"

    Elisa

    |

    July 30, 2022

  • 8

    Very good
    Location

    "Perfectly located right opposite china town."

    lee

    |

    July 25, 2022

  • 8

    Very good
    Cleanliness

    "Super near China town Clean room Got water machine outside can refill water"

    bernice

    |

    July 20, 2022

Property ranking|Compared to 6,796 Kuala Lumpur properties
See all rankings
Cheapest price score
Location score
8.7/10
Service score
8/10
Cleanliness score
7.8/10
Better than
97
%
of Kuala Lumpur properties
Better than
95
%
of Kuala Lumpur properties
Better than
93
%
of Kuala Lumpur properties
Better than
92
%
of Kuala Lumpur properties
Overall rating:

7.8

Very good
874 reviews
Cleanliness
7.8
Facilities
7.2
Location
8.7
Read all reviews >
What travelers say they love:
Will definitely book here again soon.
MAYER from Malaysia
Solo traveler
More about Pacific Express Hotel Chinatown

More about Pacific Express Hotel Chinatown

Pacific Express Hotel Chinatown

For travelers who want to take in the sights and sounds of Kuala Lumpur, Pacific Express Hotel Chinatown is the perfect choice. Its convenient location right in the city center allows you more time to see all that Kuala Lumpur has to offer. Are you seeking the true Kuala Lumpur? Experiencing the best of the city's culture is easy with a stay at Pacific Express Hotel Chinatown, located merely 2.1 km from Petronas Twin Towers. Access is everything, and you'll get the most of while staying only 7.6 km from Terminal Bersepadu Selatan and its easy transportation options.
All offerings provided by Pacific Express Hotel Chinatown help to ensure a pleasant stay for all travelers. Free internet access provided within the hotel keeps you connected throughout your stay. Exploring Kuala Lumpur is made even more convenient with the taxi and car hire services available at the hotel. For those driving their own car, parking is available for guests.
Always get the assistance you need with front desk services including concierge service, luggage storage and safety deposit boxes. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like room service and daily housekeeping let you get the most out of your time at the Pacific Express Hotel Chinatown. All your minor, last-minute needs can be taken care of by the convenience stores without having to go anywhere.
For health reasons, smoking is not permitted anywhere inside the hotel. For guests who would like to smoke, the designated smoking areas are available.
A range of amenities is offered in guestrooms at Pacific Express Hotel Chinatown. Enjoy your stay even more at the hotel, knowing that some selected rooms include air conditioning. For a bit of entertainment, guests will find television available in some selected rooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries and towels available in some guest bathrooms.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Pacific Express Hotel Chinatown. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. At Pacific Express Hotel Chinatown you can even have groceries delivered to your room with their convenient service.
A day in will be as fun as a day out with ranges of recreational activities offered at Pacific Express Hotel Chinatown. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops.


Around the property

An array of attractions are a must-see while visiting Kuala Lumpur. Be sure to visit Menara Kuala Lumpur located 1.0 km away, an item on every checklist of those who travel to Kuala Lumpur.


Reasons to stay here

Find rooms here that are cheaper than 94% of all other options in the city.
Compared to the city's accommodation options, this hotel scored higher than 92% of them for food and dining.
Guests who stayed at this hotel have scored it higher than 94% of accommodations in the city.

Show more
Amenities and facilities
Very good
Facilities

7.2

Most talked about facilities

Car Park

2 mentions

Swimming Pool

1 mention

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Malay

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Cleanliness and safety

  • Body thermometer
  • Daily disinfection in all rooms
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Safe dining setup
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Coffee shop
  • Grocery delivery
  • Restaurants
  • Room service

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Dry cleaning
  • Elevator
  • Food delivery
  • Ironing service
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Family room

Access

  • CCTV in common areas
  • Check-in [24-hour]
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [on-site]
  • Parking [paid]
  • Rental car
  • Taxi service

Available in all rooms

  • A/C
  • Carpeting
  • Clothes rack
  • Complimentary drinking water
  • Desk
  • Hair dryer
  • Individual air conditioning
  • Iron and ironing board
  • Linens
  • Non-smoking
  • Phone
  • Private bathroom
  • Safety/security feature
  • Shower
  • Smoke alarm
  • Toiletries
  • Towels
  • Trash cans
  • TV [flat screen]
  • Wake up call
  • Wi-Fi
Food and dining
Breakfast options
  • Continental
Restaurants on site

Restaurant

  • Cuisine: Asian, International
  • Menu: Buffet
Location
Wisma Fui Chui KL, No 32 Jalan Tun Tan Cheng Lock, Chinatown, Kuala Lumpur, Malaysia, 50050
Excellent
Location

8.7

Airports

  • Sultan Abdul Aziz Shah Airport (SZB)
    16.2 km
  • Kuala Lumpur International Airport (KUL)
    44.9 km

Public transportation

  • Pudu Sentral Bus Terminal
    340 m
  • Puduraya Bus Terminal
    380 m

Hospital or clinic

  • Kheng Dental Surgery
    80 m

Shopping

  • Pavilion Kuala Lumpur
    1.8 km

Convenience store

  • On-site

Cash withdrawal

  • ATM
    140 m
What's nearby

Popular landmarks

  • Central Market
    220 m
  • Chinatown - Kuala Lumpur
    320 m
  • Menara Kuala Lumpur
    1.1 km
  • KL Bird Park
    1.1 km
  • Jalan Alor
    1.3 km
  • Pavilion Kuala Lumpur
    1.8 km
  • KLCC - Bukit Bintang Pedestrian Walkway
    1.9 km
  • Aquaria KLCC
    2.0 km
  • Petronas Twin Towers
    2.1 km
  • KLCC Park
    2.2 km

Nearby landmarks

  • Petaling Street Market
    60 m
  • Petaling Street (KL Chinatown)
    60 m
  • Kheng Dental Surgery
    80 m
  • Lost In China Town
    90 m
  • Sze Ya Temple
    120 m
  • Sin Sze Si Ya Temple
    120 m
  • Chinese Wholesale Cheap Food
    130 m
  • Mydin Sinar Kota
    140 m
  • Reggae Bar
    150 m
  • Syarikat M. S. Ally Sdn. Bhd.
    160 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-17 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 18 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out from12:00
  • Check-out until13:00
  • Reception open until00:00

Getting around

  • Distance from city center5km
  • Travel time to airport (minutes)60

Extras

  • Breakfast charge (unless included in room price)25 MYR

The property

  • Non-smoking rooms/floorsno
  • Number of floors5
  • Number of rooms 211
  • Year property opened1992
  • Most recent renovation2018

Parking

  • Daily parking fee10 MYR

Reviews of Pacific Express Hotel Chinatown from real guests

Provided by verified guests of Agoda
7.8
/
10
Cleanliness7.8
Facilities7.2
Location8.7
Service8.0
Value for money7.9
High score for Kuala Lumpur
Rating
9+ Exceptional (46)
8-9 Excellent (14)
7-8 Very Good (23)
6-7 Good (6)
<6 Below Expectation (32)
Time of the year
Mar - May (19)
Jun - Aug (44)
Sep - Nov (32)
Dec - Feb (26)
All guests (275)
All room types
All languages

Show reviews that mention 

Showing 121 verified guest comments
12345
7.2
Very good
Athirah
Couple
Standard Twin Room without Window
Stayed 1 night in July 2019

DECENT HOTEL”

I usually stay in Pacific Express Central Market but since it was fully occupied that day, I book my stay here. The room & facilities are different from the other. No complimentary coffee sachets but cups, jug & water bottle was there. Guest would have to fetch themselves hot water at the water dispenser. For bathroom amenities, there is only one bar soap & 2 in 1 body wash & shampoo dispenser attached. No hot shower controller, the temperature is fixed. Major water leakage coming out from the shower & pipe hose (Room 8405). Thin duvet & hard mattress. Limited TV channels. My room is with window facing Chinatown. For tourist, they might find this hotel at a strategic location. Anyways, the staff are cheerful despite handling many guests at one time alone.

Reviewed July 29, 2019

See room deals

Thank you for choosing to stay with us. The problems you mentioned have been addressed to the senior management team for immediate action and rectification. I apologize for the shortfall in our service and I do appreciate all feedback as we are very focused on improving our service, and we wish to improve the experience for all guests.

Responded September 10, 2019
Pacific Express Hotel Chinatown
9.6
Exceptional
Chun from Malaysia
Couple
Standard Double - Without window
Stayed 2 nights in September 2019

New and Nice”

Everything is still new and clean. Housekeeping is doing good works. Daily change of bed sheet and towel. Iron and hot drinking water dispenser are located at corridor each floor. Awesome location - easy to find food and public transport. Texas Chicken and 7-11 just at ground floor. Hotel has coffee house too. Chinatown is just across the road. Walking distance to Dataran Merdeka for marathon event. Good security - you need access card to enter your floor and room. Air conditional working well. Will come again.

Reviewed October 01, 2019

See room deals

Thank you for staying with us and we hope to welcome you back.

Responded October 02, 2019
Pacific Express Hotel Chinatown
9.6
Exceptional
Kong from Singapore
Group
Superior Double
Stayed 1 night in October 2019

Amazing Stay at Pacific Express Hotel Chinatown”

Had an amazing stay at this brand new hotel right outside the the bustling Chinatown. Location was great but what impressed us was the staff at the front desk. Their service level was top notch and were always eager to help. Will definitely stay here our next trip to KL.

Reviewed October 06, 2019

See room deals

Thank you for staying with us and we hope to welcome you back.

Responded October 17, 2019
Pacific Express Hotel Chinatown
9.6
Exceptional
Nur from Malaysia
Solo traveler
Superior Double
Stayed 1 night in December 2020

Perfect!”

I can say this was the best service i had ever experienced. The staffs were very helpful and polite. I can choose wherever room i want - which floor, type of bed, how big. Plus, the staff allowed me to enter back my room for zohor prayer at 1.15pm although i had checked out. The room and toilet was spacious, clean, carpetted, had electric kettle. There were many marts nearby and 7eleven was just outside the lobby. There were 2 lrt stations that accessible by foot, lrt pasar seni (5 min walk) and lrt masjid jamek (10 min walk). The hotel was just opposite the petaling street. So, beware if you walk at late night as there were many homeless. Overall, i really enjoyed my stay here and would love to go again in future. Keep up your good service :)

Reviewed December 22, 2020

See room deals

Thank you for choosing to stay with us and we hope we will able to welcome you back.

Responded December 28, 2020
Pacific Express Hotel Chinatown
10.0
Exceptional
Anderson from Malaysia
Business traveler
Superior Double
Stayed 1 night in July 2020

Extended Stay Here ”

What a great pleasure to share this great hotels with others. Due to Covid-19 travel restriction, I was on call daily to check for travel itinerary. But, it seems to be another extended day here. Definitely gonna recommend this place for their great services. Friendly staffs, great location and cleanliness is up to standard. Cheers!

Reviewed July 31, 2020

See room deals

Thank you so much for choosing to stay with us and we appreciate your support during this difficult time. We hope to welcome you back again soon and until then, stay healthy and happy!

Responded October 08, 2020
Pacific Express Hotel Chinatown
8.0
Excellent
vinoth from Malaysia
Solo traveler
Standard Double - Without window
Stayed 1 night in September 2019

Stayed alone for transit a night”

Stayed a night. Was cheaper to book and get the room through agoda rather than get it from the reception. Price was almost half price difference. Great location as got lots to see nearby. I have only one complaint as the air cond takes a long time to cool the room, and its a pity as everything else is good with this place. Recommend for couples too

Reviewed October 16, 2019

See room deals

Thank you for staying with us and we hope to welcome you back.

Responded October 17, 2019
Pacific Express Hotel Chinatown
8.8
Excellent
Jenny
Group
Standard Double - Without window
Stayed 1 night in November 2019

cleanness ”

affordable price but the carpet in the room need vacuum more because the carpet is a bit dirty but totally nice place to staff and the room size also big and nice.

Reviewed November 27, 2019

See room deals

Thank you for choosing to stay with us and we will take note on your comment for improvement.

Responded December 02, 2019
Pacific Express Hotel Chinatown
10.0
Exceptional
Nurul from Malaysia
Couple
Standard Double - Without window
Stayed 1 night in August 2020

Exceptional”

best,selesa. for solo blik luas n bersih. good choice n murah..parking area tu mahal sbb kena cari sdiri. once dah check in rupanya hotel provide parking untuk guest.harga semalaman for parking rm10

Reviewed August 24, 2020

See room deals

Thank you for choosing to stay with us and we hope we will able to welcome you back.

Responded August 25, 2020
Pacific Express Hotel Chinatown
8.0
Excellent
Nitya from Malaysia
Family with teens
Stayed 2 nights in April 2019

Strategic location”

He hotel located right in the mid point for tourist attraction spots. Walking distance to China Town, Indian street and also Central market

Reviewed May 02, 2019

See room deals

Thank you for sharing the feedback in regards to your recent stay with us. We are happy to learn that you have an enjoyable stay experience and that our facilities and services matched up to your expectation.

Responded September 10, 2019
Pacific Express Hotel Chinatown
8.0
Excellent
SWET from Malaysia
Family with young children
Stayed 1 night in September 2019

Requires Improvement”

We stayed in triple room. It comes with limited power sockets design, which provides 2 power sockets only while 1 of it is malfunctioned. The toilet is clean but there is smell from drain hole. The bathroom drain hole is clogged. Overall, the room is acceptable but its facilities require improvement.

Reviewed September 30, 2019

See room deals

Thank you for your comment. We have taken note on your feedback for immediate repair and improvement.

Responded October 02, 2019
Pacific Express Hotel Chinatown
10.0
Exceptional
Saswine from Malaysia
Family with young children
Superior Double
Stayed 1 night in October 2019

Great place to stay”

Everything is perfect,but the parking fees u have to pay by ur own,the rooms are really nice n comfort,overall is nice..

Reviewed November 02, 2019

See room deals

Thank you for staying with us.

Responded November 04, 2019
Pacific Express Hotel Chinatown
10.0
Exceptional
Mohd from Malaysia
Couple
Superior Double
Stayed 1 night in December 2020

Value for money hotel”

Clean, tidy, spacious room, near public transport, restaurant and convenient store

Reviewed December 22, 2020

See room deals

Thank you for choosing to stay with us and we hope we will able to welcome you back.

Responded December 28, 2020
Pacific Express Hotel Chinatown
9.2
Exceptional
lay from Malaysia
Solo traveler
Stayed 1 night in September 2019

very clean hotel”

location good with environment clean but just a bit traffic jam at that area

Reviewed October 01, 2019

See room deals

Thank you for staying with us.

Responded October 02, 2019
Pacific Express Hotel Chinatown
9.2
Exceptional
Anthony from Philippines
Solo traveler
Standard Double - Without window
Stayed 1 night in November 2019

Value for Money”

Nice location and clean hotel👍

Reviewed November 04, 2019

See room deals

Thank you for staying with us.

Responded November 04, 2019
Pacific Express Hotel Chinatown
6.8
Good
Zarith from Malaysia
Couple
Standard Double - Without window
Stayed 1 night in October 2019

Great stay but maintenance taking too long”

Clean and new amenities in the room. However, electricity power shutdown was conducted in the night of our stay which took so long for the power to be back up. Maybe one off maintenance but that was the only downside of the stay

Reviewed October 24, 2019

See room deals

Thank you for your feedback and sharing with us here.

Responded October 31, 2019
Pacific Express Hotel Chinatown
8.8
Excellent
Ronimilia from Malaysia
Solo traveler
Standard Double - Without window
Stayed 1 night in November 2019

Hotel is practical place to live or stay”

its near to everything lime food and shopping arcade and etc

Reviewed November 07, 2019

See room deals

Thank you for staying with us. We are glad that you like our convenient location.

Responded November 11, 2019
Pacific Express Hotel Chinatown
6.0
Hilmi from Indonesia
Couple
Standard Double - Without window
Stayed 3 nights in September 2019

receptionist not polite..”

receptionist not polite, and not even say hi, just keep quite until he ask for money... just trained or change the receptionist and im sure the review of this hotel will be better..

Reviewed October 01, 2019

See room deals

Thank you for staying with us and we will take note on your comment to improve our service.

Responded October 02, 2019
Pacific Express Hotel Chinatown
7.2
Very good
KWANG from Malaysia
Couple
Standard Double - Without window
Stayed 1 night in September 2019

Great Location”

- Strategic Location at China Town/Petalling Street. - Room Big - Less Pillow - Parking RM10 P/day if u r driving

Reviewed September 30, 2019

See room deals

Thank you for staying with us.

Responded October 02, 2019
Pacific Express Hotel Chinatown
8.8
Excellent
TAN from Malaysia
Group
Stayed 2 nights in December 2018

Not bad ”

Overall not bad. Value for this price

Reviewed January 25, 2019

See room deals

Thank you for sharing the feedback in regards to your recent stay with us. We are happy to learn that you have an enjoyable stay experience and that our facilities and services matched up to your expectation.

Responded September 10, 2019
Pacific Express Hotel Chinatown
5.6
Leow from Singapore
Solo traveler
Standard Twin Room without Window
Stayed 5 nights in September 2019

Disappointing House Keeper”

Floor toilet not replaced and refuse not disposed for 3 days until I told the house keeping staff who claimed other staff serviced my room. Pillow cases and bed sheet not replaced for the entire 6 days stay. The carpet floor never vacuum at all and with red colour stained infront of the bed area that can cause confusing feeling. This hotel was selected because newly complete refurished and excellent location. During my stay I experienced big groups for 1-night stopover stay. The reception lady staff was helpful and good PR. Recommend to friends on ONLY SHORT-TERM STAY (only for the room).

Reviewed September 26, 2019

See room deals

We truly value your opinion and your comments have been communicated to all team members to ensure that we continue to refine our guest experience.

Responded September 30, 2019
Pacific Express Hotel Chinatown
12345
This is a popular property. Don't miss out!

Back to search results

Back to room choices

|

Dismiss