Pan Borneo Hotel Kota Kinabalu
Pan Borneo Hotel Kota Kinabalu
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10.0
Exceptional

"The room very big, clean and convenient"

nurul I.

|

April 2, 2018

Deluxe Room - Bed Pan Borneo Hotel Kota Kinabalu
Deluxe Room - Bed
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Lobby Pan Borneo Hotel Kota Kinabalu
Lobby
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Lobby Pan Borneo Hotel Kota Kinabalu
Lobby
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Swimming pool Pan Borneo Hotel Kota Kinabalu
Swimming pool
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See map Pan Borneo Hotel Kota Kinabalu
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Very good
Location
7.3
See all 6 photos Pan Borneo Hotel Kota Kinabalu
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What guests are saying:
Very clean and big room.
Nur A. from Singapore
Family with young children
Good place to stay.
syafiq from Malaysia
Business traveler
The room is huge n very clean. Breakfast is good and alot of food. Very good location. A lot of restaurants. Near shopping complex like Giant, Survey, Kaison. Will stay here again next vacation.
Suzilah from Brunei Darussalam
Family with young children
very nice staff.. always smile
Jasmin from Malaysia
Family with young children
It's location isn't the most trending in the city, but it is only a 10 minute drive to the city centre. It's attached to a small mall of sorts. The room was clean, staffs are great, service was good. Didn't try the pool but it looked nice. Breakfast was okay too.
Anif from Malaysia
Solo traveler
Best for family with young children.
THAM from Malaysia
Family with young children
New hotel with clean surroundings. Cheap rates too. Buffet was so-so but you can order better food on the menu. Service was very efficient too. Location is a bit distant from most of the happening places in KK but there is a bus service available.
RYAN from Philippines
Business traveler
COULDNT ASK FOR MORE . LARGE SWIMMING POOL WITH KID'S POOL TOO. THEY EVEN PUT A LIFE GUARD AROUND THE POOL. HOTEL CAFE AND GYM WERE NEARBY THE POOLS WHICH IS VERY STRATEGIC. HIGHLY RECOMMENDED OTHER THOUGH ITS LOCATION QUITE FAR FROM KOTA KINABALU CENTRE.
Voo from Malaysia
Family with young children
Excellent
From 458 reviewsSee what guests said
8.0
/
10
Excellent room comfort and quality
8.9
Recommended by 92% of guests
Value for money8.3
Distance to city center10.3 km
Location rating7.3
Nearest airportKota Kinabalu International Airport (BKI)
Distance to airport5.7 km
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Daily housekeeping

Select your room
8.9
Excellent
Room comfort & quality
This property is in high demand!Last booked 8 hours ago | 5 travelers are looking at this property right now
Deluxe Room
Deluxe Room
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 single beds or 1 king bed
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Family Room - 2 x Double bed
Family Room - 2 x Double bed
...
  • Room size: 34 m²/366 ft²
  • City view
  • 2 king beds
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Executive Room
Executive Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed or 2 single beds
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Superior Room
Superior Room
...
  • Room size: 30 m²/323 ft²
  • Pool view
  • 2 single beds or 1 king bed
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Executive Suite
Executive Suite
...
  • Room size: 56 m²/603 ft²
  • Partial sea view
  • 1 king bed
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Family Room Executive
Family Room Executive
...
  • Room size: 34 m²/366 ft²
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Double Or Twin Run Of House
Double Or Twin Run Of House
...
  • Room size: 30 m²/323 ft²
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Family Room - 1 Double 1 Single Bed
Family Room - 1 Double 1 Single Bed
...
  • Room size: 34 m²/366 ft²
  • Partial sea view
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Suite Standard
Suite Standard
...
  • Room size: 32 m²/344 ft²
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Family Room
Family Room
...
  • Shower
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What people love about the property

  • 9.6
    Exceptional

    "The room was clean, staffs are great, service was good."

    Anif

    |

    September 28, 2016

  • 8.0
    Very good

    "Overall nice place to stay."

    Azizul A.

    |

    December 27, 2016

  • 10.0
    Exceptional

    "Afordable nice and everything convilenient"

    Mohd S.

    |

    February 3, 2017

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More about Pan Borneo Hotel Kota Kinabalu

More about Pan Borneo Hotel Kota Kinabalu

8.0
Very good

"Strategic location with big swimming pool."

Hsiao H.

|

June 9, 2016

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

9.6
Exceptional

"Spacious room, polite staffs"

Stacia

|

September 13, 2016

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

Real reviews from real guests

Agoda Reviews (458)Booking.com Reviews (421)
8.0
/
10
Cleanliness8.4
Facilities8.1
Location7.3
Room comfort and quality8.9
Service8.2
Value for money8.3
Provided by verified guests of Agoda
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Showing 256 verified guest comments
12345
9.6
Exceptional
Ayub from Malaysia
Family with young children
Family Room - 2 x Double bed
Stayed 1 night in December 2018
Good 5 stars hotel ”
Good choice of 5 stars hotel and given free buffet breakfast which variety of choices. Staffs are friendly esp at the pool side. Bank and restaurants are available near the hotel’s entrance. For tourists, you can take a ride to Kota Kinabalu city via taxi or grab. Just around 10 mins during normal hours. Just a suggestion, better book via Trivago. It’s cheaper than others.
Reviewed December 22, 2018
Dear Mr. Ayub, Warmest greetings from Pan Borneo Hotel Kota Kinabalu, Sabah! We would like to take a minute to thank you for your review on Agoda.com. Thank you for your feedback and support and we look forward to welcoming you back anytime soon!
Responded January 02, 2019
Pan Borneo Hotel Kota Kinabalu
5.6
Nur from Malaysia
Family with young children
Family Room - 2 x Double bed
Stayed 1 night in December 2018
Dissapoinment.. ”
Stay here for one night for family day event but quite disappointed with this hotel. During check in, we have to wait for more than an hour to get our room ready until my little children gets bored and tired of waiting and we're was'nt really being entertained by the staff. Food was average and so are the hotel fascilities. With this price, we can get other hotel with even better service and fascilities. I don't think we'll be staying here again.
Reviewed January 01, 2019
Dear Ms/Mr, Warmest greetings from Pan Borneo Hotel Kota Kinabalu, Sabah! We would like to take a minute to thank you for your review on Agoda.com. Please know that we are taking this feedback seriously and will take all the necessary actions to improve our service in the near future. Once again thank you for your feedback and support and we look forward to welcoming you back anytime soon!
Responded January 02, 2019
Pan Borneo Hotel Kota Kinabalu
9.6
Exceptional
Dk from Malaysia
Family with young children
Deluxe Room
Stayed 1 night in December 2018
Great Stay”
The room is spacious, facilities good except the fridge is not working. The room description somehow shows a bath tub and shower bathroom but i've given room with shower only. The breakfast services could be improved more as they ran out of spoons, cups, bowls and more and they took times to prepare it
Reviewed December 11, 2018
Dear Ms. Dk, Warmest greetings from Pan Borneo Hotel Kota Kinabalu, Sabah! We would like to take a minute to thank you for your review on Agoda.com. Thank you for your feedback and support and we look forward to welcoming you back anytime soon!
Responded January 02, 2019
Pan Borneo Hotel Kota Kinabalu
9.2
Exceptional
lau from Malaysia
Group
Family Room - 2 x Double bed
Stayed 1 night in December 2018
Great hotel with friendly service”
I was impressed with the facilities of the hotel; comfortable beds, stunning swimming pool, great gym etc. this hotel also connected with an old shopping mall, you can get to find open-air halal restaurant but the food are quite pricey. there's nothing much shops in the shopping mall, mostly Malay fashion boutiques, shoes shops and handphone gadgets shop. It's a great stay there if you have your own transportation to travel around in sabah.
Reviewed December 09, 2018
Dear Mr. Lau, Warmest greetings from Pan Borneo Hotel Kota Kinabalu, Sabah! We would like to take a minute to thank you for your review on Agoda.com. Thank you for your feedback and support and we look forward to welcoming you back anytime soon!
Responded January 02, 2019
Pan Borneo Hotel Kota Kinabalu
8.4
Excellent
THAM from Malaysia
Family with young children
Family Room - 2 x Double bed
Stayed 1 night in December 2018
Good location”
Our children so happy cause kidz sabah just above the hotel
Reviewed January 02, 2019
Dear Ms/Mr. Tham, Warmest greetings from Pan Borneo Hotel Kota Kinabalu, Sabah! We would like to take a minute to thank you for your review on Agoda.com. Thank you for your feedback and support and we look forward to welcoming you back anytime soon!
Responded January 02, 2019
Pan Borneo Hotel Kota Kinabalu
9.2
Exceptional
ZAKARIA from Malaysia
Family with teens
Superior Room
Stayed 1 night in December 2018
Exceptional”
The staffs should be more friendly and should be not acted as celebrities....
Reviewed January 01, 2019
Dear Mr. Zakaria, Warmest greetings from Pan Borneo Hotel Kota Kinabalu, Sabah! We would like to take a minute to thank you for your review on Agoda.com. Please know that we are taking this feedback seriously and will take all the necessary actions to improve our service in the near future. Once again thank you for your feedback and support and we look forward to welcoming you back anytime soon!
Responded January 02, 2019
Pan Borneo Hotel Kota Kinabalu
10.0
Exceptional
shahmin from Malaysia
Family with young children
Executive Suite
Stayed 2 nights in September 2018
Friendly staf”
I came earlier n want to check in early, at first i need to pay extra but it is quite expensive for me, but their staf really consider me as i bring baby and give me check in early without pay extra money, i never been treat like this.. very awesome
Reviewed October 06, 2018
Dear Ms. Shahmin, Warmest greetings from Pan Borneo Hotel Kota Kinabalu, Sabah! We would like to take a minute to thank you for your review on Agoda.com. Thank you for your feedback and support and we look forward to welcoming you back anytime soon!
Responded November 02, 2018
Pan Borneo Hotel Kota Kinabalu
10.0
Exceptional
Sylvia from Malaysia
Family with young children
Family Room - 2 x Double bed
Stayed 1 night in September 2018
excellent place”
great place for holiday with young children. The pool is suitable for children to swim. The only regret is other guest are not concern with personal hygiene. simply throw spit everywhere including the inside the pool. Maybe hotel should post more strict rules n regulation for all guest especially international guest.
Reviewed September 17, 2018
Dear Ms. Sylvia, Warmest greetings from Pan Borneo Hotel Kota Kinabalu, Sabah! We would like to take a minute to thank you for your review on Agoda.com. Thank you for your feedback and support and we look forward to welcoming you back anytime soon!
Responded September 19, 2018
Pan Borneo Hotel Kota Kinabalu
10.0
Exceptional
Sylvia from Malaysia
Family with young children
Deluxe Room
Stayed 1 night in August 2018
The room is comfortable enough for small family. The pool is well maintain and suitable for kids.”
Very comfortable to stay. The pool is excellent. But breakfast food need improvement. The porridge is very watery.. the coffee does not taste good. The omellete station was not efficient. My daughter has been standing there for a long time but was not serve, instead the girl keep on giving other people who are not queing... But one staff name Arnold if not mistaken from the pool side was very helpful and went out of his duty to entertain us and giving big"doplhin 'pelampung' for the kids to play around.
Reviewed August 24, 2018
Dear Ms. Sylvia, Warmest greetings from Pan Borneo Hotel Kota Kinabalu, Sabah! We would like to take a minute to thank you for your review on Agoda.com. Please know that we are taking this feedback seriously and will take all the necessary actions to improve our service in the near future. Once again thank you for your feedback and support and we look forward to welcoming you back anytime soon!
Responded August 24, 2018
Pan Borneo Hotel Kota Kinabalu
8.0
Excellent
Nashrun from Malaysia
Family with young children
Family Room - 2 x Double bed
Stayed 1 night in August 2018
Best experienced”
Booked family room and we get free 2 voucher to enter playground. Highly recommended to bring your kids here. Pools area very clean. Dinner buffet was okey, love the lamb honey. Special thanks to lobby lounge staff Ms. Venus for patiently entertain my 2 girls during karaoke time. Will visit again next time.
Reviewed August 21, 2018
Dear Mr. Nashrun, Warmest greetings from Pan Borneo Hotel Kota Kinabalu, Sabah! We would like to take a minute to thank you for your review on Agoda.com. Thank you for your feedback and support and we look forward to welcoming you back anytime soon!
Responded August 24, 2018
Pan Borneo Hotel Kota Kinabalu
4.4
MARLINA from Singapore
Family with teens
Family Room - 2 x Double bed
Stayed 4 nights in December 2018
Overall stay”
Room is big & comfortable. Staff was friendly. Breakfast quality was bad. Can be improved on it..
Reviewed January 04, 2019
10.0
Exceptional
ROSLI from Malaysia
Family with young children
Executive Suite
Stayed 1 night in November 2018
Satisfactory”
Satisfactory
Reviewed December 31, 2018
Dear Mr. Rosli, Warmest greetings from Pan Borneo Hotel Kota Kinabalu, Sabah! We would like to take a minute to thank you for your review on Agoda.com. Thank you for your feedback and support and we look forward to welcoming you back anytime soon!
Responded January 02, 2019
Pan Borneo Hotel Kota Kinabalu
9.2
Exceptional
Dr from Malaysia
Family with young children
Superior Room
Stayed 1 night in December 2018
Good ”
Good
Reviewed December 21, 2018
8.8
Excellent
Dr from Malaysia
Family with young children
Superior Room
Stayed 1 night in December 2018
Good”
Good place for vacation
Reviewed December 19, 2018
Dear Ms/Mr. Dr, Warmest greetings from Pan Borneo Hotel Kota Kinabalu, Sabah! We would like to take a minute to thank you for your review on Agoda.com. Thank you for your feedback and support and we look forward to welcoming you back anytime soon!
Responded January 02, 2019
Pan Borneo Hotel Kota Kinabalu
7.6
Very good
Ruzaidah from Malaysia
Business traveler
Deluxe Room
Stayed 1 night in December 2018
For holiday, yes. Work, no. ”
I went to stay for 5 nights. And made my booking through Agoda website. The only problem is when I asked for receipt the management didn't aware of this. I am truly disappointed as I need to make claims for my stay. Basically the management (the in-charge on that time) told me that if I made my booking and pay through Agoda, I couldn't get any receipt as they didn't receive any money. I am totally shocked and asked them if they can prepare receipt for me. The manager told me, in a not so polite way, in front of the hotel staff, that he have been working in different hotels and never any hotel give any receipt if the payment was made through website. Then when I show him that Agoda didn't prepare receipt (i choose to pay at the hotel), he said that there is nothing he can do, and turn his back on me. I told him I made the payment at the hotel. Then only the staff check details on their computer and print out the receipt. So for business stay and need to make claims, avoid this hotel.
Reviewed December 13, 2018
Dear Ms. Ruzaidah, Warmest greetings from Pan Borneo Hotel Kota Kinabalu, Sabah! We would like to take a minute to thank you for your review on Agoda.com. Please know that we are taking this feedback seriously and will take all the necessary actions to improve our service in the near future. Once again thank you for your feedback and support and we look forward to welcoming you back anytime soon!
Responded January 02, 2019
Pan Borneo Hotel Kota Kinabalu
10.0
Exceptional
Khoo from Singapore
Family with young children
Family Room - 2 x Double bed
Stayed 1 night in November 2018
A decent hotel that is kid-friendly”
Pan Borneo has everything that a hotel is. A swimming pool, decent breakfast, good room, efficient & helpful staffs. My room key was not working, the front desk staff immediately took to walking together with me to my room to give it a check, which is very helpful. If there is something that you really need me to pick on, then maybe it would be good if they could keep the lights at the hallway of our room on at all times. It was dark even for a daytime. Otherwise, everything inside my room was fine. I got a room facing the road, my kid had a great time counting the passing cars. Noise level at my room is plausible. But I'm sure you can request a room with Windows facing the pool, at your preference
Reviewed November 23, 2018
Dear Mr. Khoo, Warmest greetings from Pan Borneo Hotel Kota Kinabalu, Sabah! We would like to take a minute to thank you for your review on Agoda.com. Thank you for your feedback and support and we look forward to welcoming you back anytime soon!
Responded December 03, 2018
Pan Borneo Hotel Kota Kinabalu
8.0
Excellent
SZE from Malaysia
Family with young children
Family Room - 2 x Double bed
Stayed 1 night in July 2018
Kids friendly hotel with good playground ”
This is a kids friendly hotel which they have a playground suitable for age 1-12 years old as it have 2 sections for young children and an older children. If you book a family room then you will have free entry to the playground otherwise you have to pay a fee. Their staff were friendly, they given me a strong smelly smokey room up on check in, i feedback to them, immediately they changed me a new room. My room was included breakfast, be prepared yourself to have it before 930am otherwise the food finished will not be refilled anymore. Overall the room is comfortable and clean.
Reviewed July 03, 2018
Dear Mr/Ms. SZE, Warmest greetings from Pan Borneo Hotel Kota Kinabalu, Sabah! We would like to take a minute to thank you for your review on Agoda.com. Thank you for your feedback and support and we look forward to welcoming you back anytime soon!
Responded July 11, 2018
Pan Borneo Hotel Kota Kinabalu
8.8
Excellent
Darlene from Philippines
Couple
Deluxe Room
Stayed 3 nights in June 2018
Best value for money and staff hospitality”
Hotel: Very near to the airport, far from town. It was very nice of them to provide free airport transfer and city shuttle. We were given a huge and clean Deluxe room, the pool is nice, gym is decent and has good daylight coming in and overlooking city view. Breakfast could be improved by adding more options and the television channels were very limited but overall our stay was great. Staff: This property is very lucky to have the most accommodating & helpful staff. They provided exceptional service and gave us a really good 1st impression of Kota Kinabalu as it was our first time to visit the place. Special thanks most of all to Arthur, Faizal and the other Concierge staff (sorry I'm bad w/ names). Also, the people from Front Desk, F&B and Sales & Marketing were very polite and approachable. Check in process was a breeze. All in all, we really enjoyed our stay. Kudos to everyone.
Reviewed July 03, 2018
Dear Ms. Darlene, Warmest greetings from Pan Borneo Hotel Kota Kinabalu, Sabah! We would like to take a minute to thank you for your review on Agoda.com. Thank you for your feedback and support and we look forward to welcoming you back anytime soon!
Responded July 03, 2018
Pan Borneo Hotel Kota Kinabalu
8.8
Excellent
Shirley from Malaysia
Family with young children
Superior Room
Stayed 1 night in May 2018
Breakfast need to improve!”
Overall are okay but breakfast need to improve. breakfast was said until 19.30am however at 10am food no longer available and most of the food were left over and no top up! Guest stay with kids usually tend to wake up late since it is holiday season! Should top up the breakfast up till 10.20 at least!!
Reviewed June 01, 2018
Dear Ms. Shirley, Warmest greetings from Pan Borneo Hotel Kota Kinabalu! We would like to thank you for taking the time to review our hotel on Agoda.com. We appreciate your feedback on this matter, and we would like to sincerely apologize for the many shortcomings during your stay with us. Please know that we are taking this feedback seriously and will take all the necessary actions to improve our service in the near future. Once again thank you for your feedback and support! We would be very delighted to welcome you back again anytime soon!
Responded June 11, 2018
Pan Borneo Hotel Kota Kinabalu
10.0
Exceptional
nurul from Malaysia
Couple
Deluxe Room
Stayed 1 night in March 2018
satisfied.. everything was so good.. ”
stay for 2 days 1 night.. late checkout until 6pm (payable). everything was great.. staff very friendly.. the room very big, clean and convenient. they have concierge servis.. so dont worry if u want to go to airport.. location very strategic. near to mall, bank, shops and just 4 km to airport. will repeat staying here.
Reviewed April 02, 2018
12345
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Pan Borneo Hotel Kota Kinabalu
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  • Very good location
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