Pan Borneo Hotel Kota Kinabalu
Pan Borneo Hotel Kota Kinabalu
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"The room very big, clean and convenient"

nurul I.

|

April 2, 2018

Deluxe Room - Bed Pan Borneo Hotel Kota Kinabalu
Deluxe Room - Bed
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Lobby Pan Borneo Hotel Kota Kinabalu
Lobby
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Lobby Pan Borneo Hotel Kota Kinabalu
Lobby
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Swimming pool Pan Borneo Hotel Kota Kinabalu
Swimming pool
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See map Pan Borneo Hotel Kota Kinabalu
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Very good
Location
7.2
See all 48 photos Pan Borneo Hotel Kota Kinabalu
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What guests are saying:
Best for family with young children.
THAM from Malaysia
Family with young children
The room is huge n very clean. Breakfast is good and alot of food. Very good location. A lot of restaurants. Near shopping complex like Giant, Survey, Kaison. Will stay here again next vacation.
Suzilah from Brunei Darussalam
Family with young children
staff service need to improve
Shirley from Malaysia
Family with young children
Except for repeated choices of breakfast. This place has a reasonable rate to stay if you have your own transportation.
Rebecca from Malaysia
Family with teens
Need to improve cleanliness
zulhairi from Malaysia
Family with young children
New Hotel ,Very Clean Room & Swimming pool, Friendly staff, Near Airport,24hrs Mini mart Nearby,Good Breakfast, Kid's Playground at 2nd Floor. Good Hospitality
Hj from Brunei Darussalam
Family with young children
deluxe room has no hairdryer. apart from that, all are nice.
ARIANI from Malaysia
Family with young children
+Provided sahur +Love the food here +Nice staff and helpfully. ........ - Not found yet.
IBRAHIM from Malaysia
Business traveler
the hotel is nice and clean..but they serve the same food everyday :(
Maryjon from Philippines
Couple
Very good
From 395 reviewsSee what guests said
7.9
/
10
Excellent room comfort and quality
8.9
Recommended by 91% of guests
Value for money8.3
Distance to city center10.3 km
Location rating7.2
Nearest airportKota Kinabalu International Airport (BKI)
Distance to airport5.7 km
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Daily housekeeping

Room choices
8.9
Excellent
Room comfort & quality
This property is in high demand!Booked 70 times this week
Deluxe Room
Deluxe Room
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 single beds or 1 king bed
Enter dates to see prices
Family Room - 2 x Double bed
Family Room - 2 x Double bed
...
  • Room size: 34 m²/366 ft²
  • City view
  • 2 king beds
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Executive Room
Executive Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed or 2 single beds
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Superior Room
Superior Room
...
  • Room size: 30 m²/323 ft²
  • Pool view
  • 2 single beds or 1 king bed
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Executive Suite
Executive Suite
...
  • Room size: 56 m²/603 ft²
  • Partial sea view
  • 1 king bed
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Family Room Executive
Family Room Executive
...
  • Room size: 34 m²/366 ft²
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Double Or Twin Run Of House
Double Or Twin Run Of House
...
  • Room size: 30 m²/323 ft²
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Family Room - 1 Double 1 Single Bed
Family Room - 1 Double 1 Single Bed
...
  • Room size: 34 m²/366 ft²
  • Partial sea view
Enter dates to see prices
Suite Standard
Suite Standard
...
  • Room size: 32 m²/344 ft²
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Family Room
Family Room
...
  • Shower
Enter dates to see prices

What people love about the property

  • "Overall room is spacious and comfortable."

    Fatin N.

    |

    September 8, 2017

  • "Good place to stay."

    syafiq

    |

    May 16, 2017

  • "Very clean and big room."

    Nur A.

    |

    May 7, 2017

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More about Pan Borneo Hotel Kota Kinabalu

More about Pan Borneo Hotel Kota Kinabalu

"Staff was friendly and helpful."

Wai C.

|

October 31, 2017

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

"The hotel is nice and clean"

Maryjon

|

November 23, 2017

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

Real reviews from real guests

Agoda Reviews (395)Booking.com Reviews (383)
7.9
/
10
Cleanliness8.3
Facilities8.0
Location7.2
Room comfort and quality8.9
Service8.1
Value for money8.3
Provided by verified guests of Agoda
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All guests (395)
All room types
Showing 235 verified guest comments
12345
9.2
Exceptional
YIH from Malaysia
Family with young children
Family Room - 2 x Double bed
Stayed 3 nights in November 2018
Worth for money”
-15mins to town -surrounding by many convenient store
Reviewed November 20, 2018
7.2
Very good
Aziz from Malaysia
Business traveler
Superior Room
Stayed 2 nights in November 2018
ok”
ok
Reviewed November 09, 2018
Dear Mr. Aziz, Warmest greetings from Pan Borneo Hotel Kota Kinabalu, Sabah! We would like to take a minute to thank you for your review on Agoda.com. Thank you for your feedback and support and we look forward to welcoming you back anytime soon!
Responded November 16, 2018
Pan Borneo Hotel Kota Kinabalu
7.2
Very good
Ibs from Malaysia
Business traveler
Superior Room
Stayed 2 nights in November 2018
Clean and friendly ”
Clean n frendly food not good
Reviewed November 08, 2018
Dear Mr/Ms, Warmest greetings from Pan Borneo Hotel Kota Kinabalu, Sabah! We would like to take a minute to thank you for your review on Agoda.com. Please know that we are taking this feedback seriously and will take all the necessary actions to improve our service in the near future. Once again thank you for your feedback and support and we look forward to welcoming you back anytime soon!
Responded November 16, 2018
Pan Borneo Hotel Kota Kinabalu
8.4
Excellent
Nur from Malaysia
Family with teens
Family Room - 2 x Double bed
Stayed 2 nights in October 2018
Very friendly staff! Thanks for the pleasant stay”
Location is only 10-15 min driving to town center. Recommended for those who want to stay away from the hustling city and of course the friendly staff! I feel welcomed.
Reviewed November 05, 2018
Dear Ms. Nur, Warmest greetings from Pan Borneo Hotel Kota Kinabalu, Sabah! We would like to take a minute to thank you for your review on Agoda.com. Thank you for your feedback and support and we look forward to welcoming you back anytime soon!
Responded November 16, 2018
Pan Borneo Hotel Kota Kinabalu
8.0
Excellent
Mohd from Malaysia
Family with young children
Deluxe Room
Stayed 1 night in October 2018
Very good”
Staff was friendly and helpful especially Miss Valerie.
Reviewed October 29, 2018
Dear Mr. Mohd, Warmest greetings from Pan Borneo Hotel Kota Kinabalu, Sabah! We would like to take a minute to thank you for your review on Agoda.com. Thank you for your feedback and support and we look forward to welcoming you back anytime soon!
Responded November 02, 2018
Pan Borneo Hotel Kota Kinabalu
8.4
Excellent
Krishnan from Malaysia
Group
Deluxe Room
Stayed 1 night in October 2018
Excellent”
2nd time staying here - helpful and friendly staff, great location.
Reviewed October 26, 2018
Dear Mr. Krishnan, Warmest greetings from Pan Borneo Hotel Kota Kinabalu, Sabah! We would like to take a minute to thank you for your review on Agoda.com. Thank you for your feedback and support and we look forward to welcoming you back anytime soon!
Responded November 02, 2018
Pan Borneo Hotel Kota Kinabalu
10.0
Exceptional
Nooriyanty from Malaysia
Family with young children
Family Room - 2 x Double bed
Stayed 2 nights in October 2018
nice vacation we had in this trip”
we are so happy.. tq pan borneo
Reviewed October 24, 2018
Dear Ms. Nooriyanty , Warmest greetings from Pan Borneo Hotel Kota Kinabalu, Sabah! We would like to take a minute to thank you for your review on Agoda.com. Thank you for your feedback and support and we look forward to welcoming you back anytime soon!
Responded November 02, 2018
Pan Borneo Hotel Kota Kinabalu
10.0
Exceptional
Nooriyanty from Malaysia
Family with young children
Family Room - 2 x Double bed
Stayed 1 night in October 2018
nice place”
not bad
Reviewed October 24, 2018
10.0
Exceptional
shahmin from Malaysia
Family with young children
Executive Suite
Stayed 2 nights in September 2018
Friendly staf”
I came earlier n want to check in early, at first i need to pay extra but it is quite expensive for me, but their staf really consider me as i bring baby and give me check in early without pay extra money, i never been treat like this.. very awesome
Reviewed October 06, 2018
Dear Ms. Shahmin, Warmest greetings from Pan Borneo Hotel Kota Kinabalu, Sabah! We would like to take a minute to thank you for your review on Agoda.com. Thank you for your feedback and support and we look forward to welcoming you back anytime soon!
Responded November 02, 2018
Pan Borneo Hotel Kota Kinabalu
3.6
Eirene from Indonesia
Family with young children
Family Room - 2 x Double bed
Stayed 2 nights in September 2018
Terrible! Worst stay ever :(”
We booked 2 nights in family room. Highlights: 1.Only 2 FREE tickets given for kids playzone,no matter how many nights u book! 2.Welcome drinks were super sweet orange syrup drink, not worth for ur sugar level! 3.Room service sent an iron only 30mt after 2 requests were made. 4.Breakfast is totally lousy, esp the chinese food section. Go out to kopitiam wud be much better option! 5. the nearest parking lots with the entrance are dedicated for high level staffs and function guests, NOT hotel guests. we need to walk under the rain to reach out car. 6.Room is NOT sound proof at all! First nite: 8pm sound-check from the above hall, 11pm laughters and chats from the guests next door, 5am noise from the mosque,whole night outside traffic! Second day: Whole afternoon of loud qasidah music from the above hall (kids nap time!) 7-11pm the sound of people with mics, some songs, After midnite sounds of karaoke. We made complains, and promised 1 night refund, but during checkout they cancelled it
Reviewed September 23, 2018
Dear Eirene, Warmest greetings from Pan Borneo Hotel Kota Kinabalu! We would like to thank you for taking the time to review our hotel on Agoda.com. We appreciate your feedback on this matter, and we would like to sincerely apologize for the many shortcomings during your stay with us. Please know that we are taking this feedback seriously and will take all the necessary actions to improve our service in the near future. Once again thank you for your feedback and support! We would love to hear more from you. Please let us know how we can contact you through email or mobile number so that we can send you a proper apology.
Responded October 02, 2018
Pan Borneo Hotel Kota Kinabalu
9.6
Exceptional
aidiezal from Malaysia
Family with young children
Deluxe Room
Stayed 1 night in September 2018
good”
good
Reviewed September 17, 2018
Dear Mr. Aidiezal, Warmest greetings from Pan Borneo Hotel Kota Kinabalu, Sabah! We would like to take a minute to thank you for your review on Agoda.com. Thank you for your feedback and support and we look forward to welcoming you back anytime soon!
Responded September 19, 2018
Pan Borneo Hotel Kota Kinabalu
10.0
Exceptional
Sylvia from Malaysia
Family with young children
Family Room - 2 x Double bed
Stayed 1 night in September 2018
excellent place”
great place for holiday with young children. The pool is suitable for children to swim. The only regret is other guest are not concern with personal hygiene. simply throw spit everywhere including the inside the pool. Maybe hotel should post more strict rules n regulation for all guest especially international guest.
Reviewed September 17, 2018
Dear Ms. Sylvia, Warmest greetings from Pan Borneo Hotel Kota Kinabalu, Sabah! We would like to take a minute to thank you for your review on Agoda.com. Thank you for your feedback and support and we look forward to welcoming you back anytime soon!
Responded September 19, 2018
Pan Borneo Hotel Kota Kinabalu
5.2
Stanslaus from Malaysia
Family with young children
Superior Room
Stayed 1 night in May 2018
Nice”
Good but traffic jam for traveler by own car.
Reviewed September 13, 2018
Dear Mr. Stanslaus, Warmest greetings from Pan Borneo Hotel Kota Kinabalu, Sabah! We would like to take a minute to thank you for your review on Agoda.com. Thank you for your feedback and support and we look forward to welcoming you back anytime soon!
Responded September 19, 2018
Pan Borneo Hotel Kota Kinabalu
8.0
Excellent
ismail from Malaysia
Family with young children
Family Room - 2 x Double bed
Stayed 1 night in September 2018
Nice hotel”
Everything was great except for the bathroom. Floods on the bathroom floor.
Reviewed September 10, 2018
Dear Mr. Ismail, Warmest greetings from Pan Borneo Hotel Kota Kinabalu, Sabah! We would like to take a minute to thank you for your review on Agoda.com. Please know that we are taking this feedback seriously and will take all the necessary actions to improve our service in the near future. Once again thank you for your feedback and support and we look forward to welcoming you back anytime soon!
Responded September 13, 2018
Pan Borneo Hotel Kota Kinabalu
3.6
ZHI from Malaysia
Solo traveler
Superior Room
Stayed 1 night in September 2018
Poor service”
The seat for breakfast is limited. I went quite early but is already fully occupied, there are quite a number of seat behind but I saw the signboard of Section Closed at the side so I was forced to sit outside. Then the staff came and told that we are not allowed to sit outside, I asked her where should I sit since inside is fully occupied, then she bring me to the seat behind. However in less than 10min another staff came and pull the signboard of Section Closed to the centre. What does it means? On top of that, the hotel is very far away from the town.
Reviewed September 08, 2018
Dear Mr/Ms. Zhi, Warmest greetings from Pan Borneo Hotel Kota Kinabalu, Sabah! We would like to take a minute to thank you for your review on Agoda.com. Please know that we are taking this feedback seriously and will take all the necessary actions to improve our service in the near future. Once again thank you for your feedback and support and we look forward to welcoming you back anytime soon!
Responded September 13, 2018
Pan Borneo Hotel Kota Kinabalu
2.8
Mohd from Malaysia
Group
Superior Room
Stayed 1 night in September 2018
bad service”
Bad service and too slow
Reviewed September 06, 2018
Dear Mr. Mohd, Warmest greetings from Pan Borneo Hotel Kota Kinabalu, Sabah! We would like to take a minute to thank you for your review on Agoda.com. Please know that we are taking this feedback seriously and will take all the necessary actions to improve our service in the near future. Once again thank you for your feedback and support and we look forward to welcoming you back anytime soon!
Responded September 13, 2018
Pan Borneo Hotel Kota Kinabalu
8.8
Excellent
Foo from Singapore
Couple
Superior Room
Stayed 1 night in August 2018
Excellent”
Good service, polite. Except restaurant ( breakfast) staff
Reviewed August 25, 2018
Dear Mr. Foo, Warmest greetings from Pan Borneo Hotel Kota Kinabalu, Sabah! We would like to take a minute to thank you for your review on Agoda.com. Please know that we are taking this feedback seriously and will take all the necessary actions to improve our service in the near future. Once again thank you for your feedback and support and we look forward to welcoming you back anytime soon!
Responded August 28, 2018
Pan Borneo Hotel Kota Kinabalu
7.6
Very good
Matthias from Malaysia
Couple
Deluxe Room
Stayed 1 night in August 2018
Not worth taking the breakfast package.”
Room is clean and comfortable but regular checking by the maintenance crew on the air condition outlet should be every week. Room wasn't cold and found out the air outlet was blocked due to build up of dust. Breakfast was a very very basic as the only meat that was available is a normal chicken sausages, not enough variety.
Reviewed August 25, 2018
Dear Mr. Matthias, Warmest greetings from Pan Borneo Hotel Kota Kinabalu, Sabah! We would like to take a minute to thank you for your review on Agoda.com. Please know that we are taking this feedback seriously and will take all the necessary actions to improve our service in the near future. Once again thank you for your feedback and support and we look forward to welcoming you back anytime soon!
Responded August 28, 2018
Pan Borneo Hotel Kota Kinabalu
10.0
Exceptional
Sylvia from Malaysia
Family with young children
Deluxe Room
Stayed 1 night in August 2018
The room is comfortable enough for small family. The pool is well maintain and suitable for kids.”
Very comfortable to stay. The pool is excellent. But breakfast food need improvement. The porridge is very watery.. the coffee does not taste good. The omellete station was not efficient. My daughter has been standing there for a long time but was not serve, instead the girl keep on giving other people who are not queing... But one staff name Arnold if not mistaken from the pool side was very helpful and went out of his duty to entertain us and giving big"doplhin 'pelampung' for the kids to play around.
Reviewed August 24, 2018
Dear Ms. Sylvia, Warmest greetings from Pan Borneo Hotel Kota Kinabalu, Sabah! We would like to take a minute to thank you for your review on Agoda.com. Please know that we are taking this feedback seriously and will take all the necessary actions to improve our service in the near future. Once again thank you for your feedback and support and we look forward to welcoming you back anytime soon!
Responded August 24, 2018
Pan Borneo Hotel Kota Kinabalu
8.0
Excellent
Nashrun from Malaysia
Family with young children
Family Room - 2 x Double bed
Stayed 1 night in August 2018
Best experienced”
Booked family room and we get free 2 voucher to enter playground. Highly recommended to bring your kids here. Pools area very clean. Dinner buffet was okey, love the lamb honey. Special thanks to lobby lounge staff Ms. Venus for patiently entertain my 2 girls during karaoke time. Will visit again next time.
Reviewed August 21, 2018
Dear Mr. Nashrun, Warmest greetings from Pan Borneo Hotel Kota Kinabalu, Sabah! We would like to take a minute to thank you for your review on Agoda.com. Thank you for your feedback and support and we look forward to welcoming you back anytime soon!
Responded August 24, 2018
Pan Borneo Hotel Kota Kinabalu
12345
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