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Pan Pacific Melbourne
Yarra Suite - Bedroom, Pan Pacific Melbourne in Melbourne
a city at night with a large body of water, Pan Pacific Melbourne in Melbourne
a living room filled with furniture and a large window, Pan Pacific Melbourne in Melbourne
a woman is standing in front of a glass door, Pan Pacific Melbourne in Melbourne
Fitness center, Pan Pacific Melbourne in Melbourne
Balcony/terrace, Pan Pacific Melbourne in Melbourne

Removed from saved list

8.8

Excellent

6,540 reviews

6,540 reviews

See map
See map

9

Exceptional

Location rating score

Exceptional location - 350 meters from city center
Popular neighborhood
Popular landmarks
SEA LIFE Melbourne Aquarium 830 m
Eureka Skydeck 1.3 km
National Gallery of Victoria 1.6 km
Block Arcade 1.7 km
Queen Victoria Market 2.0 km
Shrine of Remembrance 2.1 km
Royal Botanic Gardens Victoria 2.3 km
Melbourne Cricket Ground (MCG) 2.8 km
Melbourne Museum 3.1 km
Melbourne Zoo 4.6 km
Nearby landmarks
DFO South Wharf 70 m
Melbourne Maritime Museum 190 m
Melbourne Convention and Exhibition Centre 190 m
South Wharf Retail Car Park 200 m
Seafarers Bridge 200 m
Polly Woodside - Melbourne's Tall Ship Story 250 m
Exhibition Centre Underground Parking 300 m
Mission to Seafarers 320 m
Kangan Institute 400 m
World Trade Centre 430 m

Pan Pacific Melbourne

2 Convention Centre Place , Melbourne CBD, Melbourne, Australia, 3000 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Melbourne CBD part of Melbourne, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Royal Botanic Gardens Victoria. Rated with 5 stars, this high-quality property provides guests with access to restaurant and fitness center on-site.

Highlights

Sparkling clean

Located in heart of Melbourne

Check-in [24-hour]

Excellent room comfort & quality

Airport transfer

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Fitness center

Free Wi-Fi in all rooms!

Check-in/out [express]

Luggage storage

This property is in high demand!

3 travelers have booked today.

Value for money8.6
Distance to city center1 km
Location rating9.0
Nearest airportEssendon Airport (MEB)
Distance to airport11.9 km

Rooms available at Pan Pacific Melbourne

Excellent
Room comfort & quality

9

2-Bedroom Bay View Suite
...
  • Room size: 76 m²/818 ft²
  • Harbor view
  • 1 king bed & 1 king bed or ...
Enter dates to see prices
2-Bedroom City Skyline View Suite
...
  • Room size: 76 m²/818 ft²
  • City view
  • 1 king bed & 1 king bed or ...
Enter dates to see prices
Pacific Club King
...
  • Room size: 38 m²/409 ft²
  • River view
  • 1 king bed
Enter dates to see prices
Special Offer - Two-Bedroom Suite Family Package
...
  • Room size: 76 m²/818 ft²
  • 2 bathrooms
  • 2 single beds & 1 king bed
Enter dates to see prices
Yarra Suite
...
  • Room size: 76 m²/818 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Panoramic Suite with Club Lounge Access
...
  • Room size: 68 m²/732 ft²
  • River view
  • 1 king bed
Enter dates to see prices
Premier King City Skyline View Room
...
  • Room size: 38 m²/409 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Yarra Suite with Club Lounge Access
...
  • Room size: 76 m²/818 ft²
  • River view
  • 1 king bed
Enter dates to see prices
Deluxe Twin
...
  • Room size: 38 m²/409 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Deluxe King
...
  • Room size: 38 m²/409 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Pan Pacific Melbourne?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Pan Pacific Melbourne?

Pan Pacific Melbourne is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 110 AUD. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Pan Pacific Melbourne also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Pan Pacific Melbourne has a car park that's close to the hotel. Parking is available for a fee of 59 AUD per day. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Melbourne with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Pan Pacific Melbourne?

Start your mornings right, with the à la carte, continental and buffet breakfast options offered at Pan Pacific Melbourne. A selection of food types including western and full american breakfast options is available for guests. There's an additional charge of 39 AUD for adults and 19 AUD for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Pan Pacific Melbourne?

Pan Pacific Melbourne features an on-site restaurant for your dining convenience. Meals served include breakfast and dinner. You can pick and choose from a wide array of cuisines including international and western. Dishes are served in a la carte during opening hours. Light meal like soup, coffee or tea and desserts are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

Can special events be hosted at Pan Pacific Melbourne?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Pan Pacific Melbourne. Small or intimate events like honeymoons can also be accomodated. Audio-visual equipment service is offered to help your event go smoothly.

Can business events be hosted at Pan Pacific Melbourne?

On-site venues and convenient event services make Pan Pacific Melbourne an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 40 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Pan Pacific Melbourne?

Pan Pacific Melbourne does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Pan Pacific Melbourne?

The closest train, metro, or bus station to Pan Pacific Melbourne is Southern Cross Railway Station, 790 m away.

What restaurants are nearby Pan Pacific Melbourne?

Restaurants including Chin Chin, Stalactites and Delhi Rocks are popular in Pan Pacific Melbourne’s neighborhood which is known as Melbourne CBD.

What popular shopping places are close to Pan Pacific Melbourne?

Shopping options in Pan Pacific Melbourne’s Melbourne CBD neighborhood include Block Arcade, Melbourne Central and DFO South Wharf.

What are popular attractions near Pan Pacific Melbourne?

Pan Pacific Melbourne’s location in the Melbourne CBD neighborhood makes it close to famous attractions including Eureka Skydeck, National Gallery of Victoria and SEA LIFE Melbourne Aquarium.

What popular natural sightseeing spots are close to Pan Pacific Melbourne?

Pan Pacific Melbourne’s nearby natural sights include Richmond Rowing Club, Mercantile Rowing Club and Melbourne Grammar Rowing Club located in the same Melbourne CBD area.

See map

Explore the neighborhood

What people love about Pan Pacific Melbourne

  • 10

    Exceptional
    Staff 

    "Staff were attentive and friendly and the room was clean and spacious for 2 adults and 2 young children."

    Thelesa

    |

    January 21, 2023

  • 9.6

    Exceptional
    Staff 

    "The room its so clean and all the staff very helpful thank youuu so muchhhh ! Hope u guys for the better ❤️"

    Isabel

    |

    December 25, 2022

  • 10

    Exceptional
    Location

    "Good location as well."

    Jill

    |

    October 22, 2022

Property ranking|Compared to 1,446 Melbourne properties
See all rankings
Room comfort score
9/10
Cleanliness score
9.2/10
Service score
9.1/10
Value for money score
8.6/10
Better than
98
%
of Melbourne properties
Better than
97
%
of Melbourne properties
Better than
96
%
of Melbourne properties
Better than
95
%
of Melbourne properties
Overall rating:

8.9

Excellent
2,334 reviews
Cleanliness
9.2
Facilities
8.7
Location
9.0
Read all reviews >
What travelers say they love:
Breakfast is fantastic - ask for the valet parking and break...
Jessica from Australia
Family with young children
More about Pan Pacific Melbourne

More about Pan Pacific Melbourne

Pan Pacific Melbourne

Pan Pacific Melbourne is a distinct addition to Melbourne and a smart choice for travelers. This hotel is in the vicinity of popular city attractions, conveniently located for travelers to explore. Enjoy more possibilities on your vacation at Pan Pacific Melbourne, with its convenient location just 2.2 km from the Royal Botanic Gardens Victoria. Access is everything, and you'll get the most of while staying only 1.6 km from Flinders Street Railway Station and its easy transportation options.
All offerings provided by Pan Pacific Melbourne help to ensure a pleasant stay for all travelers. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Melbourne is made even more convenient with the taxi, car hire and shuttle services available at the hotel.
For those driving their own car, parking is available for guests. Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's ticket service and tours. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available.
Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Pan Pacific Melbourne. All your minor, last-minute needs can be taken care of by the convenience stores without having to go anywhere. For health reasons, smoking is not permitted anywhere inside the hotel. For guests who would like to smoke, the designated smoking areas are available.
A range of amenities is offered in guestrooms at Pan Pacific Melbourne. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. For a bit of entertainment, guests will find daily newspaper, television, in-room video streaming and cable TV available in some selected rooms. Don't worry about being thirsty as a refrigerator, a coffee or tea maker, instant coffee, instant tea and mini bar are provided in some guestrooms.
Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms. Don't forget to visit the exquisite executive lounge to enjoy the luxury services and atmosphere.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Pan Pacific Melbourne. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar and casino.
A day in will be as fun as a day out with ranges of recreational activities offered at Pan Pacific Melbourne. Burn off you vacation calories with a quick visit to the hotel's fitness facility. Family time on relaxed evenings is easy with the hotel's shared lounge and TV area. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops.


Around the property

An array of attractions are a must-see while visiting Melbourne. Cheer on the local team at Melbourne Cricket Ground (MCG) located 2.7 km away, or just buy some authentic gear and memorabilia to show your support. Be sure to stop by Eureka Skydeck located 1.2 km away, one of the most famous of all local landmarks.


Reasons to stay here

Compared to the city's accommodation options, this hotel scored higher than 99% of them for food and dining.
Guests who stayed here found it to be neat and tidy, scoring it above 97% of other accommodations in the city.
According to guests who stayed here, this hotel's room comfort is rated higher than 98% of other accommodations in Melbourne.

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Amenities and facilities

Excellent
Facilities

8.7

Most talked about facilities

Breakfast

154 mentions

Housekeeping

57 mentions

View

47 mentions

Swimming Pool

29 mentions

Languages spoken
  • English
  • Arabic
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Dutch
  • Filipino
  • French
  • German
  • Hindi
  • Indonesian
  • Italian
  • Japanese
  • Korean
  • Latvian
  • Polish
  • Portuguese
  • Russian
  • Sinhala
  • Spanish
  • Thai
  • Turkish
  • Vietnamese
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Casino
  • Fitness center
  • Ticket services
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
For the kids
  • Babysitting service
  • Family room
  • Kids meal
Land sports
  • Golf course (within 3 km)
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [charges apply]
  • Car park [nearby]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking
Available in all rooms
  • Air conditioning
  • Blackout curtains
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Dishwasher
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Kitchenette
  • LAN Internet in room [charges apply]
  • LAN Internet in room [free]
  • Microwave
  • Mini bar
  • Non-smoking
  • On-demand movies
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Slippers
  • Telephone
  • Toiletries
  • Wi-Fi [charges apply]
  • Wi-Fi [free]

Food and dining

Breakfast options
  • American
  • Continental
  • Vegetarian
  • Vegan
  • Full English/Irish
  • Gluten-free
Restaurants on site
Dock 37 Bar and Kitchen
  • Cuisine: Seafood, Grill/BBQ, Australian
  • Menu: Buffet, A-la-carte

Location

2 Convention Centre Place , Melbourne CBD, Melbourne, Australia, 3000
Excellent
Location

9

Airports
  • Essendon Airport (MEB)
    11.9 km
  • Melbourne Airport (MEL)
    19.9 km
Public transportation
  • Public Transportation Victoria
    610 m
  • Southern Cross Railway Station
    790 m
Hospital or clinic
  • Capsule Pharmacy
    500 m
Shopping
  • Block Arcade
    1.7 km
Convenience store
  • On-site
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • SEA LIFE Melbourne Aquarium
    830 m
  • Eureka Skydeck
    1.3 km
  • National Gallery of Victoria
    1.6 km
  • Block Arcade
    1.7 km
  • Queen Victoria Market
    2.0 km
  • Shrine of Remembrance
    2.1 km
  • Royal Botanic Gardens Victoria
    2.3 km
  • Melbourne Cricket Ground (MCG)
    2.8 km
  • Melbourne Museum
    3.1 km
  • Melbourne Zoo
    4.6 km
Nearby landmarks
  • DFO South Wharf
    70 m
  • Melbourne Maritime Museum
    190 m
  • Melbourne Convention and Exhibition Centre
    190 m
  • South Wharf Retail Car Park
    200 m
  • Seafarers Bridge
    200 m
  • Polly Woodside - Melbourne's Tall Ship Story
    250 m
  • Exhibition Centre Underground Parking
    300 m
  • Mission to Seafarers
    320 m
  • Kangan Institute
    400 m
  • World Trade Centre
    430 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until11:00
Getting around
  • Airport transfer fee110 AUD
  • Distance from city center1 km
  • Travel time to airport (minutes)30
Extras
  • Breakfast charge (unless included in room price)39 AUD
  • Daily Internet/Wi-Fi fee0 AUD
The property
  • Local Tax ID/ Rental License75118585792
  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors15
  • Number of restaurants1
  • Number of rooms 396
  • Room voltage240
  • Year property opened2009
  • Most recent renovation2018
Parking
  • Daily parking fee59 AUD

Reviews of Pan Pacific Melbourne from real guests

Provided by verified guests of Agoda
8.9
/
10
Cleanliness9.2
Facilities8.7
Location9.0
Room comfort and quality9.0
Service9.1
Value for money8.6
High score for Melbourne
Rating
9+ Exceptional (690)
8-9 Excellent (268)
7-8 Very Good (218)
6-7 Good (60)
<6 Below Expectation (65)
Time of the year
Mar - May (286)
Jun - Aug (318)
Sep - Nov (282)
Dec - Feb (415)
All guests (2,334)
All room types
All languages

Show reviews that mention 

Showing 1,301 verified guest comments
12345
10.0
Exceptional
JOHAN from Indonesia
Family with young children
Family Queen Room
Stayed 2 nights in June 2019

Perfect hotel. Best hotel 2019”

I really like this hotel. We stay 6 nights. We really like this hotel. Surround with shopping mall and resto. Clean 100% Perfect. Location 95%. Next door is big factory outlet and surround with resto. Little bit far away from station. Bedroom very comfort and very clean 100% comfort anf 100% clean. Very good Management, they very profesional, at 5am morning hotel sent me letter after we decided extend our stay, they tell me for keep stay at my room now and no need packing my stuff , they so care and details with customer. Hotel also give me more time for packing even more than check out time, im really appreciate for that . Spacious room. Very nice interior design and modern. I very very recommend this hotel for holiday. And we will come back stay there when we coming again. 100% Love this hotel

Reviewed July 03, 2019

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Dear Johan, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivery exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them. We are indeed superbly located next to DFO, close to free tram stops, CBD and the entertainment precinct, and I am very pleased you find it extremely convenient. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

Responded July 04, 2019
Pan Pacific Melbourne
10.0
Exceptional
WAI from Hong Kong SAR, China
Family with teens
Family Queen Room
Stayed 4 nights in June 2019

Whole-hearted 5 star services ”

My trip to Melbourne is to celebrate my 23rd wedding anniversary. However, after 2 days sightseeing, my daughter aged 15 started to have high fever for 2 days. When we need help, Pan pacific really provide their greatest support to us. That’s what 5-star hotel meant to be. Thank you for the whole-hearted services of Mr. Craig Bonnor and his team, especially Ms Supriya who managed to call the doctor to come to our room for consultation, asked conceige to buy us medicine, managed to send breakfast & food to our room etc....etc.... Thank you for your care & thank you for your patience & thank you for your smiley face to comfort us. Thank you 🙏🏻

Reviewed July 04, 2019

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Thank you very much for posting a review following your recent 23rd wedding anniversary stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to Supriya and the team. We greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

Responded July 09, 2019
Pan Pacific Melbourne
10.0
Exceptional
Jessica from Australia
Family with young children
2-Bedroom Bay View Suite
Stayed 1 night in May 2022

Love this hotel! Will be back! ”

As a young family of four, we love Pan Pacific. It’s luxury vibe offers two bedroom suites which are hard to come by in Melbourne cbd. Just steps away from atmospheric bars and restaurants, an early dinner with kiddies is easily done within a stones throw. A mini mart downstairs makes it easy to pick up snacks and refreshments for your stay. And just a short walk from Southbank and all it has to offer. With two young kids (and a stroller) we easily walked into the cbd and back for sights and a day out. The staff at Pan Pacific are so incredibly accomodating and when they can will adjust your checkin and checkout time to suit your plans. Breakfast is fantastic - ask for the valet parking and breakfast package. We will be back! Luxury feel for a great price point.

Reviewed May 08, 2022

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Dear Jessica, Thank you very much for posting your feedback on your recent stay at Pan Pacific Melbourne. As part of the Pan Pacific brand, we are passionate about delivering exceptional guest experiences and I was delighted to learn that you were very happy with our service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them. We are indeed superbly located next to DFO and close to the entertainment precinct, and I am very pleased you find it extremely convenient. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, David Tonkin General Manager Pan Pacific Melbourne

Responded May 09, 2022
Pan Pacific Melbourne
10.0
Exceptional
KEE from Malaysia
Couple
Premier King City Skyline View Room
Stayed 4 nights in September 2019

Highly recommended Hotel in Melbourne”

We stayed in this 5-star-hotel for 4 nights and the experience is simply amazing. This hotel is superb and clean. Location is strategic with 2 minutes walking distance to DFO. Buffet breakfast is just fantastic with variety of choices including western and Asian cuisine. Fruits mixer machine is a plus point and we loved it very much!!! We will definitely stay in this hotel again during our next visit

Reviewed September 17, 2019

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Dear Kee, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. We are indeed superbly located next to DFO and close to the entertainment precinct, and I am very pleased you find it extremely convenient. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

Responded September 24, 2019
Pan Pacific Melbourne
10.0
Exceptional
Rose from Australia
Couple
Deluxe King
Stayed 6 nights in January 2019

We loved staying at Pan Pacific Melbourne!”

We had a very comfortable and enjoyable stay at the Pan Pacific. The hotel is close to the city and public transport (the hotel is even right next to a DFO) they offer an awesome breakfast buffet and the staff are very friendly and helpful- we were even given complimentary early checkin and late checkout, which made our stay that bit more enjoyable.

Reviewed January 11, 2019

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Dear Rose, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them. We are indeed superbly located next to the DFO, close to free tram stops, CBD and the entertainment precinct, and I am very pleased you find it extremely convenient. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

Responded January 21, 2019
Pan Pacific Melbourne
10.0
Exceptional
ChinPing from Singapore
Couple
Deluxe King
Stayed 2 nights in January 2019

Great location, value for money (if you booked in advance) & very clean room”

Easy access from and to airport via car. For pple who wish to do self-Drives in OZ this hotel is great as you do not need to drive into those busy small lanes in the city and plenty of car park lots at the convention centre with discount card from the hotel it reduces your car park rate to half for over night parking.

Reviewed January 05, 2019

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Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

Responded January 09, 2019
Pan Pacific Melbourne
10.0
Exceptional
Philip from Australia
Solo traveler
Premier King City Skyline View Room
Stayed 1 night in August 2019

Great location ”

Great location! Rooms have a good view of the yarra river! Checking in and checking out is easy and Efficient. Rooms a clean and very comfortable and quiet Parking is easy across the road in the DFO with a discount from pam pacific hotel, 24 per day

Reviewed September 06, 2019

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Dear Philip, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them. We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, close to free tram stops, CBD and the entertainment precinct, and I am very pleased you find it extremely convenient. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

Responded September 09, 2019
Pan Pacific Melbourne
10.0
Exceptional
To from Hong Kong SAR, China
Family with young children
2-Bedroom Bay View Suite
Stayed 3 nights in April 2019

Wonderful stay with kids - two bedrooms ”

Downstair is DFO outlet which is very convenient . but the carpark need to pay for parking AUD 24. Breakfast is super nice and the room are clean and comfy. The bed is a bit too soft for me but still fine. I love the place

Reviewed April 29, 2019

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Dear To, Thank you so much for taking the time to review your recent stay at Pan Pacific Melbourne. I was delighted to see that you enjoyed your stay and had a wonderful time. Once again, thank you for your feedback and we look forward to welcoming you back to the Pan Pacific Melbourne in the not too distant future! Sincerely, Supriya Rana Guest Relations Supervisor Pan Pacific Melbourne

Responded May 02, 2019
Pan Pacific Melbourne
10.0
Exceptional
efren from Philippines
Family with teens
Family Queen Room
Stayed 3 nights in December 2018

GREAT HOTEL with great staff”

Its our first time to stay in Pan Pacific Hotel and you easily distinguished their excellent hotel and service given from the employees. The moment we step inside you can feel the atmosphere of a welcoming spirit of Pan Pacific. Service, service, service.... is truly what makes this hotel great. Smiling staffs, they are all conversationalist, we love it! Well trained staffs, congratulations!

Reviewed January 06, 2019

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Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

Responded January 09, 2019
Pan Pacific Melbourne
10.0
Exceptional
Vanessa from Australia
Couple
Deluxe Room
Stayed 1 night in December 2021

Wedding Weekend”

Stayed for a wedding in docklands. The staff were brilliant and very accommodating, we had to coordinate quite a bit throughout the weekend and the staff couldn't have been more helpful. The rooms were lovely and clean. Location was excellent

Reviewed December 06, 2021

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Dear Vanessa, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them. We are indeed superbly located next to DFO and close to the entertainment precinct, and I am very pleased you find it extremely convenient. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, David Tonkin General Manager Pan Pacific Melbourne

Responded December 08, 2021
Pan Pacific Melbourne
10.0
Exceptional
Xavier from Australia
Couple
Deluxe King
Stayed 1 night in December 2019

Can not fault. Simply brilliant”

Fantastic experience. Had our honeymoon night here. Excellent location. Room was spotless. Felt so comfortable. Didn't have the sterile feeling which added to the comfort. Would stay again with no hesitation.

Reviewed December 16, 2019

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Dear Xavier, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

Responded December 30, 2019
Pan Pacific Melbourne
10.0
Exceptional
Cindy from Australia
Business traveler
Deluxe Twin
Stayed 1 night in July 2019

Clean, quiet and great breakfast ”

We had limited time in our shared room but were extremely happy with facilities and comfort. The staff were wonderfully helpful and allowed us some extra time to checkout. The buffet breakfast was phenomenal! There really was something to cater to everyone.

Reviewed August 01, 2019

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Dear Cindy, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

Responded August 02, 2019
Pan Pacific Melbourne
10.0
Exceptional
DONGMING
Couple
Premier King City Skyline View Room
Stayed 2 nights in May 2019

THE BED IS SOOOOOO COMFORTABLE”

The room is nice. You could have a good view of the sunrise Melbourne and sunset Melbourne just sitting next to the window. Most of all, their bed is sooooooo comfortable that I have really good sleep for two nights.

Reviewed May 21, 2019

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Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotels' standard of service. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

Responded May 23, 2019
Pan Pacific Melbourne
10.0
Exceptional
Jo from Australia
Couple
Premier King City Skyline View Room
Stayed 1 night in January 2022

Can’t wait to return”

This hotel was fabulous from the moment we walked in, until the moment we left. The staff were so friendly and attentive, the room was super comfortable, location is excellent and the buffet breakfast was delicious. Looking forward to our next visit.

Reviewed January 06, 2022

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Dear Jo, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them. We are indeed superbly located next to DFO and close to the entertainment precinct, and I am very pleased you find it extremely convenient. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, David Tonkin General Manager Pan Pacific Melbourne

Responded January 07, 2022
Pan Pacific Melbourne
10.0
Exceptional
Shaun from Thailand
Couple
Deluxe Room
Stayed 1 night in February 2022

Always an excellent stay”

My wife and I always stay here when in Melbourne - it still has a 'brand new' feeling, it's clean, in an excellent location and the staff are always very friendly and helpful. Always our first choice when in town

Reviewed March 23, 2022

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Dear Shaun, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them. We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, close to the entertainment precinct. I am very pleased you find it extremely convenient. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, David Tonkin General Manager Pan Pacific Melbourne

Responded March 24, 2022
Pan Pacific Melbourne
10.0
Exceptional
heather from Australia
Group
Family Queen Room
Stayed 1 night in November 2021

Girls Weekend ”

Beautiful hotel, and staff were amazing. Had a great stay in our favourite part of town!! Comfiest bed ever! And a complimentary bottle of bubbles for my friends birthday. Just lovely. Was a little disappointed the breakky buffet was too busy, we missed out on attending. We were turned away. In room breakky was nice, but was looking forward to sitting in the restaurant and enjoying breakky.

Reviewed November 15, 2021

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Dear Heather, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them. However, I have noted your comments on our breakfast. We sincerely regret the inconvenience and disappointment caused. Please be assured we are addressing your comments to prevent any such repetition in the future for our guests’ best interest and to ensure that our guests' experience is of the quality that is expected of the Pan Pacific brand The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, David Tonkin General Manager Pan Pacific Melbourne

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Pan Pacific Melbourne
10.0
Exceptional
Prakash from Singapore
Family with young children
Family Queen Room
Stayed 7 nights in April 2019

Excellent Stay”

Good spread at breakfast. Child Friendly. Rooms were large and comfortable. Luxurious. Sleep was good. Service was excellent. Carpark at the Convention centre was convenient. Shopping at DFO was great.

Reviewed May 02, 2019

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Dear Prakash, Thank you so much for taking the time to review your recent stay at Pan Pacific Melbourne. I was delighted to see that you enjoyed your stay and had a wonderful time, particularly enjoying our breakfasts and child-friendly amenities! Once again, thank you for your feedback and we look forward to welcoming you back to the Pan Pacific Melbourne in the not too distant future. Sincerely, Supriya Rana Guest Relations Supervisor Pan Pacific Melbourne

Responded May 07, 2019
Pan Pacific Melbourne
10.0
Exceptional
Robert from United States
Couple
Family Queen Room
Stayed 3 nights in February 2019

Pan Pacific Hotel Melbourne”

Stayed there because we had stayed at their Singapore facility ans were very pleased with that experience. This is an excellent facility with friendly and helpful staff and a convenient location. It is adjacent to the Melbourne Convention Center. Location as good with many restaurants and other places within an easy walk. Taxi fare from the airport to the hotel averages around $65AUD.

Reviewed February 08, 2019

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Dear Robert, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them. We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, close to free tram stops, CBD and the entertainment precinct, and I am very pleased you find it extremely convenient. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

Responded February 11, 2019
Pan Pacific Melbourne
10.0
Exceptional
Rosana from Indonesia
Family with teens
Family Queen Room
Stayed 3 nights in December 2018

Excellent !”

We stayed for 3 days in a family room with 1 double bed and 1 single bed for our daughter. Hotel is great, location is next to DFO and Melbourne Convention Centre in South Wharf. However you should walk quite a bit to get to the nearest tram stop to get to CBD. Buffet breakfast is also great, with many choices of meals available. Will be back to this hotel for our next visit!

Reviewed January 09, 2019

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Dear Rosana, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. We are indeed superbly located next to the Melbourne Convention & Exhibition Centre and DFO, and I am very pleased you find it extremely convenient. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

Responded January 21, 2019
Pan Pacific Melbourne
10.0
Exceptional
Marlene from Australia
Couple
Deluxe King
Stayed 1 night in December 2019

Fab place to stay”

Our 2nd time staying here. This time we paid extra to be upgraded & were rewarded with an amazing view of beautiful Melbourne. The checkin staff were very friendly & the room spotlessly clean. Will be back!

Reviewed December 22, 2019

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Dear Marlene, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them. The team and I greatly appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne

Responded December 30, 2019
Pan Pacific Melbourne
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