Pan Pacific Perth
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8.5 Excellent location
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8.5Location
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Pan Pacific Perth

Stay in the heart of Perth
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Excellent
From 1210 reviewsSee what guests said
8.2
88% would recommend to a friend
  • Heart of the City

  • Free Wi-Fi in all rooms

  • Currency exchange

  • Steamroom

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Room choices
Presidential Suite
...
  • City view
  • 172 m²/1851 ft²
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Deluxe King Room
...
  • City view
  • 29 m²/312 ft²
  • 1 king bed
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Pacific Club King Room
...
  • City view
  • 38 m²/409 ft²
  • 1 king bed
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Premier
...
  • City view
  • 39 m²/420 ft²
  • 1 king bed
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Pacific Club Suite
...
  • City view
  • 50 m²/538 ft²
  • 1 king bed
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Deluxe Twin Room
...
  • No view
  • 29 m²/312 ft²
  • 2 double beds
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Executive King Room
...
  • City view
  • 38 m²/409 ft²
  • 1 king bed
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Suite River View
...
  • River view
  • 60 m²/646 ft²
  • 1 king bed
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Verified guest reviews

Agoda Reviews (1210)Booking.com Reviews (2611)
8.2
Excellent
Filter by guest type:
Cleanliness8.4
Facilities8.0
Location8.5
Room comfort and quality8.1
Service8.4
Value for money7.7
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Showing 959 verified guest comments
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10.0
Alan from Australia
Business traveler
Deluxe Twin Room
Stayed 1 night in February 2018
Top Notch
Pleasant stay. Comfortable room, friendly staff, modern clean décor. No complaints.
Reviewed February 19, 2018
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6.8
Christopher from United Kingdom
Solo traveler
Deluxe King Promo
Stayed 4 nights in February 2018
Rather dated five star hotel with inconsistent service
Restaurant and bar service very poor. Rooms tired and not as clean as they should be. Front desk staff and concierge very helpful
Reviewed February 17, 2018
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7.2
Frans from Netherlands
Couple
Deluxe King Room
Stayed 3 nights in February 2018
Nice hotel but take into considaration that the room was a little bit old fashioned but nice.
Excellent breakfast buffet! Life cooking available and lots of fresh juices. Within 15 minutes walk in city centre is ok. Free bushstop around the corner as well an Irish pub... Across the street North look for the Heineken sign as nice restaurant.
Reviewed February 14, 2018
Dear Frans, As we always strive to meet and hopefully exceed the expectations of our guests, we are grateful to receive your encouraging review of our services and operations. Our team is keen to receive feedback from our guests so we have been prompt with sharing the contents of your survey with the relevant departments. Thank you for choosing to stay with us. We look forward to welcoming you again and the opportunity of extending our warm Pan Pacific Perth hospitality. Best regards, General Manager
Responded February 14, 2018
Pan Pacific Perth
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7.2
Deborah from Australia
Couple
Deluxe King Room
Stayed 1 night in February 2018
outdated
rooms need an upgrade, but the buffet breakfast was excellent and would recommend that.
Reviewed February 06, 2018
Dear Deborah, As we always strive to meet and hopefully exceed the expectations of our guests, we are grateful to receive your encouraging review of our services and operations. Our team is keen to receive feedback from our guests so we have been prompt with sharing the contents of your survey with the relevant departments. Thank you for choosing to stay with us. We look forward to welcoming you again and the opportunity of extending our warm hospitality. Best regards, General Manager
Responded February 07, 2018
Pan Pacific Perth
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8.8
Stephen from Thailand
Couple
Pacific Club King Room
Stayed 1 night in February 2018
Only one night but was great. Upgraded room and was well worth it. Location was good.
Location was good. Easy walk to shops and plenty to do.
Reviewed February 03, 2018
Dear Stephen, We are delighted to read that you have enjoyed your stay albeit shortly. It is also great to read that you were pleased with the location of the hotel, it is indeed quite close to the city centre and other Perth attractions. Thank you for your review and we all look forward to welcoming you back. Best regards, General Manager
Responded February 07, 2018
Pan Pacific Perth
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7.2
Theresa from Australia
Couple
Deluxe King Room
Stayed 2 nights in January 2018
Very good
The hotel was at capacity and couldn't cope........ lots of queuing........ lifts...... breakfast.......parking.........front desk.........
Reviewed February 02, 2018
Dear Theresa, Whilst we pride ourselves in offering luxury, style, and comfort with the promise of a stimulating and enriching experience, we are saddened to read that a few aspects of your stay did not meet your expectations or live up to our service standards. We are constantly exploring ideas and looking for inspirational ways to improve our services and operations, thus, we thank you for taking the time to write us a review and your valued feedback has been shared with the team. I understand that we cannot reverse your experience, however I would like to take this opportunity to offer our sincere apologies for the inconveniences encountered during your stay. We do hope that you give us the opportunity of welcoming you again and the opportunity of extending our warm hospitality. Best regards, General Manager
Responded February 07, 2018
Pan Pacific Perth
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8.0
MOHAMMED from Australia
Couple
Deluxe King Room
Stayed 2 nights in January 2018
excellent staff
good location, could improve better parking facilities
Reviewed February 01, 2018
Dear Mohammed, We are delighted you were pleased with the location of the hotel and with our associates' level of service. Thank you for your review and we all look forward to welcoming you back! Best regards, General Manager
Responded February 01, 2018
Pan Pacific Perth
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5.6
Brad from Australia
Couple
Executive King Room
Stayed 1 night in January 2018
Not so Executive Room
The staff were very nice. The room was not what you expect. I understand pictures and reality are always different. But this room was nothing like the pictures. To be honest i was pretty disappointed that $230 got me that kind of quality. There was no bathtub. There was not one similarity in the room to the pictures except the bed. The fittings and bathroom was nothing like it. Considering it was my annoversary with my partner i was hoping for a little more class (like the photos) So i don't recommend the pan pacific perth due to my experience and failing to meet my expectation as a 5 star hotel
Reviewed January 28, 2018
Dear Brad, Whilst we pride ourselves in offering luxury, style, and comfort with the promise of a stimulating and enriching experience, we are saddened to read that a few aspects of your stay did not meet your expectations or live up to our service standards. We ensure that photos and room types in our websites are appropriate and relevant, thus we have forwarded this feedback to the relevant department for review. Our sincere apologies for any inconvenience caused. We do hope that you give us the opportunity of welcoming you again and the opportunity of extending our warm hospitality. Best regards, General Manager
Responded February 07, 2018
Pan Pacific Perth
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8.8
bradley from Australia
Couple
Deluxe King Room
Stayed 1 night in January 2018
Excellent
Worthwhile upgrade to the new premium rooms on higher floors, modern and clean. Quick check in and nice breakfast. Our only issue after returning from cricket at the WACA the restaurant closes at 10pm on a Saturday night! (really).......I guess there is room service. If looking for a swim the pool is small for a large hotel and its a battle for the pool lounges.
Reviewed January 26, 2018
Dear Bradley, We are delighted to read that you were pleased with your upgrade and found the room to be modern and clean. It is also great to read of your seamless arrival experience and that you enjoyed the breakfast buffet. Thank you for taking the time to write us a review, we appreciate feedback from all our valued guests. All of us look forward to your return visit. Best regards, General Manager
Responded January 29, 2018
Pan Pacific Perth
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9.6
Nicholas from United Kingdom
Couple
Deluxe Twin Room
Stayed 2 nights in January 2018
Great hotel in a super location
We had an upgrade to room 815 for 30 dollars a night which is well worth it. Thanks to Dan and Patrick for their help over our stay. Only downside is the size and temperature of the outdoor pool. Otherwise everything was excellent.
Reviewed January 24, 2018
Dear Nicholas, As we always strive to meet and hopefully exceed the expectations of our guests, we are grateful to receive your encouraging review of the level of service you received from our associates, especially from Dan and Patrick. Our team is keen to receive feedback from our guests so we have been prompt with sharing the contents of your survey with the relevant departments. All of us look forward to your return visit! Best regards, General Manager
Responded January 29, 2018
Pan Pacific Perth
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12345
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