Peerless Inn

Booked Peerless Inn for six nights on January 20th The following morning (January 21st) called Agoda to cancel this booking. However, I was told that the hotel will not refund the money if I didn’t show up at the Peerless Inn. I went to the Peerless Inn around 12:00 pm on the 21st and checked in. The room, including bedding and towels, were horrible to look at. I met with the COO (Mr Maity) and explained that due to last minute family related issues I will not be able to stay there. I was willing to pay for the first and second night as a penalty. After long discussion and arguments, Mr Maity offered/waived only two nights stay out of six nights that I had paid for. I believe he wanted to squeeze all the money as he could because I was a foreigner. Moreover, I have serious concern how Agoda has rated this property as a four star hotel? Agoda has changed me more than what I had agreed to while booking online. Need clarification from Agoda on price differences asap.

It is a great place. The staff are courteous, knowledgeable in what to do to offer the guests a comfortable stay. I strongly recommend this place and I will return to Peerless Inn the next time I am in town.👍 w/r Jai Prakash Canada

good

We stayed for 2days. the staff were unprofessional and not very helpful the room that we stayed were damp and had carpet that maybe dated back to per-historic time. the worst was the washroom, they didn't supply any tooth brush no toothpaste, no body lotion,no shampoo and no slippers, the fittings were of 16th century. overall was a very disappointing stay. i hope they take care of this thing as the location is grate and more visitors will be very please to stay if this problems taken care of. wish the well in future and hope to visit them in future.

We were advised to request for rooms in the New building. Were granted our request after some "resistance". No complaints on cleanliness etc., except that the rooms could have been better done. They do not provide bathroom consumables (other than soap in dispensers) - have to ask for them. All things considered, a good option in Central Kolkata to stay for business or personal visits. Breakfast options are fine (though not excellent).

Location is great, the people are greater and the Food is greatest. The family took three rooms, stayed for five nights and there were three events. Entire team, led by the boss, was out there to offer personalised attention and outstanding support. Much thanks Suraj & Team. Some of you made us real nostalgic. Take care.

It's breakfast is very good. staff is helpful. I'm particularly impressed by the help of Suraj of Banquet and business centre. He literally went out of his way to book the train ticket for me. Another staff is Rupa of Oceanic restaurant. Her helpful attitude and smiling face made my stay very pleasant every morning during breakfast. thank you

The location, restaurant and staff were good. There were no toiletries in the bathroom like Toothpaste, Toothbrush, Mini Soap Bar, Body Lotion, Cotton Buds etc. A hotel with this price range are expected to provide these items.....

This was my second time I stayed this property. As my previous experience was better, I visited again with couple but failed to meet my expectations. I felt this time that they treat Agoda customers differently, my perception may wrong but this was the fact. I might think twice to visit them again.

rooms were not very clean

As I kept getting closer to the location on my way to the hotel, I started having doubts about the quality of the property as it was located in a very busy old school market. But the hotel very well managed to exceed the expectations. The British architecture and interior gives it a very elegant feel from the inside. If you walk outside there is a new market bazaar with British-era buildings in the background.; gives a feeling of nostalgia. The food is very good (and very expensive, one plain tawa roti costs 100 rs.), complimentary breakfast was filling (although lacking in variety). I stayed in a premium room, it was clean and comfortable and moderately spacious. Didn't get a chance to test the room service as it was a one-night business stay. Check-in and check-out was prompt as well. I doubt if I will stay there again as it is very far from my office location in Salt Lake sector, but I definitely recommend to other travellers looking to stay around that area.

Pros 1. Located right in New Market Cons 1. Hotel is old with dated furnishings 2. Cleanliness leaves much to be desired - there were clumps of hair on the floor of our room 3. WiFi is relatively unstable

The dirtiest hotel room we have ever experienced. The carpet floor, furniture and the bed frame and under the bed was filthy with dirt, hairs and dust looked like it had been forgotten about by the cleaner. The bathroom sink blocked and tap doesn't work properly. Had to speak to the manager to change the room to the new room.

We have stayed at this property, 2007, 2009, 2013, 2017.. Unfortunately this property is a disappointment in every aspect. Staff , cleanliness, rooms, food everything gets a BIG 0 .... Location is excellent but everything else is a big disappointment.... Bathroom was smelling of swerage, when asked staff was told exhaust is broken has issues will need to be fixed Management is aware but will take time 😳😳😳🇮🇳🇮🇳🇮🇳🇮🇳

I booked my room without breakfast so that i can sleep as long as I want. But a lady from room service called me at 8:30 am (out of love and caring) and asked me whether I would like to place any order for my breakfast!!!!

Good bar. Oceanus is a good restaurant. Beds were comfortable. The air-conditioning was nicely regulated. The bathroom was awful compared to the rest of the ambiance. The fittings and lighting were poor. A very poor blot on an otherwise good experience. Pricing in the restaurant and bar needs to be looked at very closely. Quite dear, notwithstanding the 20% discount coupons handed over during check-in. Happy hours should be increased to 21:00 for the benefit of the thirsty business travellers. Overall — 4½ 🌟

Booked a Premier room. Despite 10pm arrival the room was not ready. Trainee Manager on desk at time was not interested. Eventually got an executive room in old block - mould on room wall and in bathroom - smelt musty. Next day staff were more attentive. Moved us to a room in the newer block in hotel - the intended premier room. Room very good. Bathrooms (drains) in other group members' rooms smelt though rooms and bathrooms were clean. Room staff and waiters very helpful and attentive. Breakfast good though chaotic. Drinking water provided was not in sealed bottles though hotel said it was filtered. Didn't risk it so bought some.

Those who likes shopping specially from Bangladesh will find this hotel great. For new market area..bangla restaurants..metro..all within reach...

Good hotel, good environment and very good services the staffs provided with us

Wonderful hotel, wonderful location. The staff’s service is also superb.