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a building that has a lot of windows in it, Posada El Refugio in Bacalar
King Room, Posada El Refugio in Bacalar
a bathroom with a sink and a mirror, Posada El Refugio in Bacalar
a white toilet sitting in a bathroom next to a sink, Posada El Refugio in Bacalar
a large umbrella sitting on top of a lush green hillside, Posada El Refugio in Bacalar
a beach with trees and a blue sky, Posada El Refugio in Bacalar
a large umbrella sitting under a tree in a grassy area, Posada El Refugio in Bacalar

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5.5

Review score

91 reviews

91 reviews

See map

4

Review score

Location rating score

Parking
FREE
Nearby landmarks
Fuerte de San Felipe 950 m
Cocalitos 2.1 km
Chetumal International Airport 20.9 km
Corozal Airport 33.9 km
Orange Walk Airport 73.9 km
Caye Caulker Airport 112.2 km
Caye Chapel Airport 116.7 km
Philip S. W. Goldson International Airport 128.1 km
Hector Silva Airstrip 162.7 km
Matthew Spain Airport 179.3 km

Posada El Refugio

Colonia Mario Villanueva Madrid avenida 3 esquina 36, Mario Villanueva Madrid, Bacalar, Mexico, 77930 - See map

Conveniently situated in the Mario Villanueva Madrid part of Bacalar, this property puts you close to attractions and interesting dining options.

Highlights

Front desk [24-hour]

Free Wi-Fi in all rooms!

Air conditioning

Daily housekeeping

Balcony/terrace

Announcements by hotel (1)
Please inform Posada El Refugio in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions. In the event of an early departure, the property will charge you the full amount for your stay. This property will not accommodate hen, stag or similar parties. This property is located in a residential area and guests are asked to refrain from excessive noise. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Facilities

Pets allowed

Car park

Free Wi-Fi in all rooms!

Front desk [24-hour]

Luggage storage

Check-in/out [private]

Tours

Wi-Fi in public areas

Value for money3.5
Location rating4.0

Rooms available at Posada El Refugio

8-Bed Mixed Dormitory Room
...
  • Room size: 14 m²/151 ft²
  • Garden view
  • 8 single beds
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Triple Room
...
  • Room size: 13 m²/140 ft²
  • Garden view
  • 1 single bed and 1 double b...
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King Room
...
  • Room size: 13 m²/140 ft²
  • Garden view
  • 1 king bed
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Quadruple Room
...
  • Room size: 13 m²/140 ft²
  • Garden view
  • 2 double beds
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Double Room
...
  • Garden view
  • Balcony/terrace
  • 1 double bed
Enter dates to see prices
Room Assigned on Arrival
...
    Enter dates to see prices

    Frequently asked questions

    What time is check-in and check-out at Posada El Refugio?

    Check-in is from 01:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The inn offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to Posada El Refugio?

    For those who wish to drive their own cars, Posada El Refugio has a car park available for guests. Parking is free for guests.

    What is the smoking policy at Posada El Refugio?

    Posada El Refugio does permit smoking in some areas and is not 100% smoke-free.

    See map

    Explore the neighborhood

    Overall rating:

    5.5

    Review score
    91 reviews
    Cleanliness
    3.0
    Facilities
    3.5
    Location
    4.0
    Read all reviews >
    More about Posada El Refugio

    More about Posada El Refugio

    Set in Bacalar, Posada El Refugio offers a garden. There is a terrace and guests can make use of free WiFi and free private parking. At the inn, all rooms are fitted with a patio with a garden view. Featuring a private bathroom with a bidet and free toiletries, certain units at Posada El Refugio also have a city view. The units feature bed linen. An American breakfast is available every morning at the accommodation. Speaking English and Spanish at the 24-hour front desk, staff are always at hand to help. The nearest airport is Chetumal International Airport, 36 km from Posada El Refugio.

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    Amenities and facilities

    Review score
    Facilities

    3.5

    Languages spoken
    • English
    • Spanish
    Internet access
    • Free Wi-Fi in all rooms!
    • Internet services
    • Wi-Fi in public areas
    Things to do, ways to relax
    • Garden
    • Tours
    Cleanliness and safety
    • Anti-viral cleaning products
    • Body thermometer
    • Cashless payment service
    • Doctor/nurse on call
    • First aid kit
    • Guest rooms seal after sanitization
    • Hand sanitizer
    • Hot water linen and laundry washing
    • Individually-wrapped food options
    • Physical distancing of at least 1 meter
    • Professional-grade sanitizing services
    • Protective screens in common areas
    • Room sanitization opt-out available
    • Rooms sanitized between stays
    • Safe dining setup
    • Sanitized kitchen and tableware items
    • Shared stationery removed
    • Staff trained in safety protocol
    • Temperature check for guests and staff
    Dining, drinking, and snacking
    • Shared kitchen
    Services and conveniences
    • Air conditioning in public area
    • Contactless check-in/out
    • Daily housekeeping
    • Elevator
    • Food delivery
    • Luggage storage
    • Smoking area
    • Terrace
    For the kids
    • Family room
    Access
    • CCTV in common areas
    • Check-in/out [private]
    • Fire extinguisher
    • Front desk [24-hour]
    • Non-smoking rooms
    • Pets allowed
    Getting around
    • Car park [free of charge]
    Available in all rooms
    • Accessible vanities
    • Air conditioning
    • Balcony/terrace
    • Free bottled water
    • Linens
    • Private bathroom
    • Safety/security feature
    • Shower
    • Sleep comfort items
    • Socket near the bed
    • Tile/marble flooring
    • Toiletries

    Location

    Colonia Mario Villanueva Madrid avenida 3 esquina 36, Mario Villanueva Madrid, Bacalar, Mexico, 77930
    Review score
    Location

    4

    Property policies

    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    All children are welcome.

    Children 0-6 year(s)
    Stay for free if using existing bedding.
    If you need an extra bed, it will incur an additional charge.
    Guests 7 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • When booking more than 5 rooms, different policies and additional supplements may apply.

    Some helpful facts

    Check-in/Check-out
    • Check-in from13:00
    • Check-in until17:00
    • Check-out from11:30
    • Check-out until12:00

    Property announcements

    Please inform Posada El Refugio in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions. In the event of an early departure, the property will charge you the full amount for your stay. This property will not accommodate hen, stag or similar parties. This property is located in a residential area and guests are asked to refrain from excessive noise. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

    Reviews of Posada El Refugio from real guests

    Provided by verified guests of Agoda
    3.8
    /
    10
    Review score
    Cleanliness3.0
    Facilities3.5
    Location4.0
    Service5.0
    Value for money3.5
    High score for Bacalar
    Rating
    9+ Exceptional (0)
    8-9 Excellent (0)
    7-8 Very Good (0)
    6-7 Good (1)
    <6 Below Expectation (2)
    Time of the year
    Mar - May (0)
    Jun - Aug (0)
    Sep - Nov (0)
    Dec - Feb (3)
    All guests (4)
    All room types
    All languages
    Showing 3 verified guest comments
    6.8
    Good
    Adrian from United Kingdom
    Solo traveler
    Double Room
    Stayed 1 night in February 2022

    I would stay here again”

    The hotel is basic and looks untidy but the staff were very kind and helpful and I enjoyed my stay very much. You have use of a kitchen which was very helpful and there is a nice restaurant around the corner and small shop. Very close to the lagoon and short walk to centre of town. For the price I paid I would happily stay there again.

    Reviewed March 02, 2022

    See room deals

    3.6
    Nina from Switzerland
    Couple
    Double Room
    Stayed 1 night in December 2019

    Superloud place with drunken guests”

    Positive: it was a hotel Negative: filthy room with an absolutely uncomfortable matress with springs in it, absolutely not recommended for two persons. The pillows smelled like unwashed hair, part of the light bulb was brocken. The water in the room is next to non existent, mostly drops, if you are lucky frequent drops. Water in the shower is either liquid lava or cold but no mix possible. No A/C but a supernoisy fan and a ton of moscitos in the room, freely passing below the roof and through the holes in the moscito nets. About six meters next the room is the hotel bar/club, which played music and karaoke until 4 in the morning. Sleeping was impossible with that noise level. To the hotel belongs a pack of dogs which bark 24/7 also with pleasure during the night. A lot of drunken guests and/ or bums that visit the place keep the teenage security girl busy as she tries to push them away from the place at 3 a.m. In sum: if you‘re looking for a night without sleep with an unbelievable sound level and rooms that match the comfort with an rotten open air matress below a bridge, you just found your perfect place! PS: we tried to talk to the staff but they were neither during the night nor in the morning available.

    Reviewed December 26, 2019

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    2.0
    christina from Canada
    Solo traveler
    8-Bed Mixed Dormitory Room
    Stayed 1 night in February 2020

    Acceptable”

    Ce n'est pas un hôtel, mais un refuge. Une dernière option . Hôtel sale, pas entretenue, odeur de fosse septique dans la chambre, porte de la chambre qui ne ferme pas et ne barre pas ( non sécuritaire) . On m'offre un lit sale. Je dois demander à ce que La chambre soit fait. La pire auberge que j'ai vu. Trop cher pour ce que c'est. Dommage car l'auberge est très bien situé, à 1 minutes du lac .

    Reviewed March 01, 2020

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