Promenade Hotel Tawau
Promenade Hotel Tawau
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8.0
Very good

"Overall it was a pleasant stay in Promenade hotel."

CHAI

|

April 9, 2018

Superior - Room plan Promenade Hotel Tawau
Superior - Room plan
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Lobby Promenade Hotel Tawau
Lobby
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Lobby Promenade Hotel Tawau
Lobby
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Fitness center Promenade Hotel Tawau
Fitness center
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See map Promenade Hotel Tawau
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Very good
Location
7.4
See all 6 photos Promenade Hotel Tawau
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What guests are saying:
The room is nice, full with facilities.
MOHD I. from Malaysia
Couple
Very Good, and safe.
Edwin from Malaysia
Solo traveler
it was a good hotel, staff was polite & friendly during check in & out, hotel is clean with a nice coffee shop at the lobby
Asmalee from Brunei Darussalam
Business traveler
Happy 10th anniversary!!. Love the gift.
Royani from Malaysia
Family with young children
Thanks God they have a walk in fridge so that i can keep my seafood plus they are friendly and helpful staff
Noorul from Malaysia
Family with teens
good location, nice staff
Ai from Taiwan
Group
Excellent service from the front desk officer, great location and attached with the shopping mall.
YheePoah from Singapore
Business traveler
strategically located in the city
Seah from Malaysia
Couple
Very good
From 2487 reviewsSee what guests said
7.3
/
10
Very good service
7.4
Recommended by 80% of guests
Value for money7.4
Distance to city center0.5 km
Location rating7.4
Nearest airportTawau Airport (TWU)
Distance to airport25.2 km
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Hot tub

Select your room
This property is in high demand!Booked 24 times since yesterday
Junior Suite
Junior Suite
...
  • Room size: 46.78 m²/504 ft²
  • Street view
  • 1 king bed or 2 single beds
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Superior
Superior
...
  • Room size: 28 m²/301 ft²
  • Street view
  • 1 king bed or 2 single beds
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Deluxe Double or Twin Room
Deluxe Double or Twin Room
...
  • Room size: 28.95 m²/312 ft²
  • Street view
  • 2 single beds or 1 king bed
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Double Deluxe
Double Deluxe
...
  • Shower
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Double room - De Luxe
Double room - De Luxe
...
  • Shower
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Deluxe Room
Deluxe Room
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  • Shower
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Twin room - De Luxe
Twin room - De Luxe
...
  • Shower
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Deluxe Single
Deluxe Single
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    Deluxe Double
    Deluxe Double
    ...
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      DOUBLE DELUXE - BED AND BREAKFAST
      DOUBLE DELUXE - BED AND BREAKFAST
      ...
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        Have a question for Promenade Hotel Tawau?

        What people love about the property

        • 9.2
          Exceptional

          "Good value hotel with supermarket & cafes adjacent."

          Gregory

          |

          January 3, 2017

        • 10.0
          Exceptional

          "It was a pleasure and nice hotel."

          shahrill

          |

          March 16, 2018

        • 10.0
          Exceptional

          "Breakfast was tasty."

          Mohd F.

          |

          December 29, 2017

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        More about Promenade Hotel Tawau

        More about Promenade Hotel Tawau

        8.8
        Excellent

        "The breakfast is very nice."

        Chang

        |

        February 5, 2017

        An overview

        Located at Kuhara, Promenade Hotel Tawau features business-class accommodation in the center of the Tawau Division in Sabah. The tallest in Sabah, the hotel is located adjacent to Eastern Plaza Shopping Center, the biggest shopping center in Tawau. The hotel, close to the town center, features rooms and suites with 4-star amenities that cater to both leisure and business travelers. Guests staying here can enjoy great accessibility to places like Tawau Hill Park, Shan Sui Golf & Country Club, as well as world-class diving sites like Sipadan and Mabul Islands.Promenade Hotel Tawau assures maximum pleasure, convenience, and unforgettable memories.

        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
        Show less

        What they offer

        9.6
        Exceptional

        "Good location, nice staff"

        Ai L.

        |

        April 27, 2018

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        Property's guest policies

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        Some helpful facts

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        Announcements

        From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.
        The property will be a smoke-free property beginning January 1st, 2019.

        Real reviews from real guests

        Agoda Reviews (2487)Booking.com Reviews (725)
        7.3
        /
        10
        Cleanliness7.1
        Facilities7.0
        Location7.4
        Room comfort and quality7.3
        Service7.4
        Value for money7.4
        Provided by verified guests of Agoda
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        All guests (2487)
        All room types

        Show reviews that mention 

        Showing 1297 verified guest comments
        12345
        8.0
        Excellent
        NOOR from Malaysia
        Family with young children
        Junior Suite
        Stayed 1 night in October 2018
        The Best Hotel in Tawau”
        As the tittle suggested, Promenade Tawau really is the best hotel in Tawau in my opinion. Same building with a shopping complex is just a plus and daily Night Market nearby is just an excellent bonus. Recommended.
        Reviewed October 28, 2018
        Dear Noor, Thank you for staying at Promenade Hotel Tawau recently. Thank you for your compliment on our hotel. Yes, our hotel’s strategic location is the perfect based for one’s business or leisure adventure as it is affixed to the largest shopping mall in Tawau. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
        Responded December 28, 2018
        Promenade Hotel Tawau
        9.2
        Exceptional
        JUMRIANTI from Malaysia
        Business traveler
        Superior
        Stayed 1 night in December 2018
        Satisfied ”
        All servis & room in good conditions
        Reviewed January 08, 2019
        8.0
        Excellent
        Nora from Malaysia
        Couple
        Superior
        Stayed 1 night in September 2018
        Can be better if...”
        ... they refurbished their tired room. The room that i got was very damp & humid. The windows cannot be closed properly while the bathroom stinks. Also it would be wise for them to install some cctv cameras facing the parking bay inside the building so patrons will feel more secure. But other than the above, everything else was ok & appreciate the gift that they'd given me for their anniversary
        Reviewed September 09, 2018
        Dear Nora, Thank you for staying at Promenade Hotel Tawau recently. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
        Responded December 28, 2018
        Promenade Hotel Tawau
        3.6
        Rachael from Malaysia
        Family with young children
        Superior
        Stayed 1 night in January 2019
        Dirty, poor and won't go anymore... ”
        DIRTY - kettle is dirty, carpet is dirty, towel are dirty and smelly. POOR Facilities - In house customer still need to pay RM2 "PER ENTRY" for car pack. No tooth paste and tooth brush, no hand towel and even the kettle also need to request from Housekeeping. POOR Service - no bellboy assist when we loading our luggage.
        Reviewed January 08, 2019
        9.2
        Exceptional
        mohd from Malaysia
        Business traveler
        Superior
        Stayed 1 night in November 2018
        Exceptional”
        The room is very clean and the staff very helpful
        Reviewed January 04, 2019
        8.4
        Excellent
        Nurul from Malaysia
        Family with young children
        Deluxe Double or Twin Room
        Stayed 1 night in December 2018
        Nice and warm hotel.”
        Breakfast is good and delicious. Staff are friendly. They charge the parking for rm2 but with unlimited time and also first come first serve parking. Overall, just a nice place to chill at Tawau.
        Reviewed December 30, 2018
        Dear Nurul, Thank you for staying at Promenade Hotel Tawau recently. We appreciate your compliments and constructive feedbacks as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. Rest assured that we will continue to strive for greater service excellence in order to keep up with the demand of our valued guests. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
        Responded January 04, 2019
        Promenade Hotel Tawau
        2.8
        Wei from Malaysia
        Business traveler
        Superior
        Stayed 1 night in November 2018
        Magic carpet stains”
        Carpet stains needs to be addressed as the current carpet colour is on the lighter shade of white hence any stains are very visible. Loud air cond compressor from nearby mall making it very hard should you need to take a quick afternoon nap. Nice view of the bay and tawau town. Chef's brown bread is my top pick for breakfast and again cleanliness of the cups needs to be improved.
        Reviewed November 18, 2018
        Dear Wei, Thank you for staying at Promenade Hotel Tawau recently. We appreciate your compliments and constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
        Responded December 28, 2018
        Promenade Hotel Tawau
        7.6
        Very good
        KAREN from Malaysia
        Business traveler
        Superior
        Stayed 1 night in August 2018
        Very good”
        Room was spacious. Location beside a night market. Weird noises at around 12 midnight and 3 a.m. Sounded like noisy kids playing in the hallway. The hotel gifted us half a kilo of anchovies which was really good because anchovies are quite pricey. The staff are very friendly and helpful.
        Reviewed November 13, 2018
        Dear Karen, Thank you for staying at Promenade Hotel Tawau recently. We appreciate your compliments on our room, which is complete with contemporary design, complimentary Wi-Fi connectivity and room amenities. Thank you for your compliments on our team of service personnel. We are confident that your kind words would boost their morale and motivate them to excel in performing their duties and responsibilities. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. Rest assured that we will continue to strive for greater service excellence in order to keep up with the demand of our valued guests. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
        Responded December 28, 2018
        Promenade Hotel Tawau
        4.8
        Thien from Malaysia
        Business traveler
        Superior
        Stayed 3 nights in August 2018
        Nice gym. Old hotel”
        Definitely would need a renovation. Food sux, service is not up to hotel standard, didn't even know how to handle a comment when I told them the steak was chewy and soup was too salty. Gym is nice though.
        Reviewed October 25, 2018
        Dear Thien, Thank you for staying at Promenade Hotel Tawau recently. We are glad to know that you liked our gym facility. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
        Responded December 28, 2018
        Promenade Hotel Tawau
        9.2
        Exceptional
        Muhammad from Malaysia
        Business traveler
        Superior
        Stayed 2 nights in July 2018
        The most pleasant stay in tawau”
        This is my first time staying at this hotel while in tawau. Based on my experience, this is the best hotel at tawau so far. The price is cheap, with good breakfast, and accommodation like gym is very good for me compared to the other hotel that offered similar price but without breakfast and other accommodation. I would love to visit this hotel again in future if I going back to Tawau. My only complaint is that, the cleaning staff not clean the room enough, in my first day I found that the dust bin is not empty and still have garbage I guess from previous visitor
        Reviewed July 05, 2018
        Dear Sir/Ms, Thank you for staying at Promenade Hotel Tawau recently. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your goodself. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
        Responded July 12, 2018
        Promenade Hotel Tawau
        8.4
        Excellent
        MOHAMAD from Malaysia
        Family with young children
        Deluxe Double or Twin Room
        Stayed 1 night in June 2018
        Ancient luxury”
        I heard this hotel is the grandest in Tawau. So here's my review Pro Luxury hotel Nice breakfast Polite staff Con Car parking is a bit confusing and dark and may dangerous No sign at all at your lift Ancient room
        Reviewed June 24, 2018
        Dear Sir/Ms, Thank you for staying at Promenade Hotel Tawau recently. Thank you for your compliments on our breakfast and staffs. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your goodself. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
        Responded July 12, 2018
        Promenade Hotel Tawau
        8.0
        Excellent
        CHAI from Malaysia
        Business traveler
        Superior
        Stayed 2 nights in April 2018
        2 night stays for working purpose in Tawau”
        I got the price around rm140 per night on agoda for a twin single bed room. Room size is rather big and comfortable, view outside the window is nice. Breakfast starts at 6.30 morning and gym is free for hotel guests. Parking is free at the Eastern plaza mall, but parking lots in front of the hotel charge rm2 per entry. Smoking-free rooms are limited to 13th and 14th floors only. Cleanliness of the room is satisfactory but the light in the room is a bit too dim if you want to work or do some reading. Overall it was a pleasant stay in Promenade hotel.
        Reviewed April 09, 2018
        Dear Sir/Ms, Thank you for staying at Promenade Hotel Tawau recently. We appreciate your compliments on our room, which is complete with contemporary design, complimentary Wi-Fi connectivity and room amenities. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your goodself. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
        Responded July 13, 2018
        Promenade Hotel Tawau
        3.6
        Norazme from Malaysia
        Couple
        Superior
        Stayed 1 night in December 2018
        Acceptable”
        Very bad room conditions
        Reviewed December 29, 2018
        Dear Norazme, Thank you for staying at Promenade Hotel Tawau recently. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. Rest assured that we will continue to strive for greater service excellence in order to keep up with the demand of our valued guests. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
        Responded January 04, 2019
        Promenade Hotel Tawau
        5.2
        Syamsul from Malaysia
        Couple
        Superior
        Stayed 1 night in December 2018
        No free parking ”
        RM2 parking per entry
        Reviewed December 26, 2018
        Dear Syamsul, Thank you for staying at Promenade Hotel Tawau recently. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
        Responded December 28, 2018
        Promenade Hotel Tawau
        7.2
        Very good
        Nur from Malaysia
        Family with young children
        Deluxe Double or Twin Room
        Stayed 1 night in December 2018
        Very good”
        Reception staff accommodating and friendly.
        Reviewed December 23, 2018
        Dear Nur, Thank you for staying at Promenade Hotel Tawau recently. Thank you for your compliments on our team of service personnel who rendered professional and excellent services. We are confident that your kind words would boost their morale and motivate them to excel in performing their duties and responsibilities. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
        Responded December 28, 2018
        Promenade Hotel Tawau
        2.8
        FEEI from Malaysia
        Business traveler
        Superior
        Stayed 2 nights in October 2018
        Acceptable”
        There is an ant in the room and when we get the house keeping to clear it and they want to spray with aerosolI and I told them I will suffered from asthmatic and no other solutions Only empty tissue box and their didn’t replace it even though we stay 2 night and no drinking water supply on the second day
        Reviewed October 13, 2018
        5.6
        Thien from Malaysia
        Business traveler
        Superior
        Stayed 3 nights in July 2018
        cleanliness room for improvement ”
        Hotel is so worn out. In need to have renovation. The first night the room i was assigned with broken windows, the windows were widely opened when I went in. Lights in the room couldn't turn on, like haunted place. So scary. I wanted to change room but they said they r fully booked.
        Reviewed August 04, 2018
        Dear Thien, Thank you for staying at Promenade Hotel Tawau recently. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your good-self. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
        Responded December 27, 2018
        Promenade Hotel Tawau
        2.0
        Sabrina from United Kingdom
        Group
        Superior
        Stayed 3 nights in July 2018
        Very dirty and smelled of smoke all the time ”
        This place was apparently the best place to stay in Tawau which says a lot. It was rated four stars but really like a 1 star place. Our room smelled of smoke and the floor was so dirty we had to wear our flip flops on. Also, the staff were not really helpful and we had to ask for toilet paper several times before someone got it for us. Our beds were not made up either. We had to ask for this as well. The cafe seats on the ground floor were so dirty and everywhere smelled of smoke. I would not recommend anyone to stay here. It is also so far away from Semporna port.
        Reviewed July 27, 2018
        Dear Sabrina, Thank you for staying at Promenade Hotel Tawau recently. We appreciate your constructive feedback as they gave us the opportunity to gauge the consistency of our services and facilities provided to our valued guests such as your goodself. We wish to apologize for the inconvenience and discomfort caused. The relevant heads of departments have been tasked to ensure that issues raised are looked into for improvement purposes. Thank you for your attention. Have a nice day. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
        Responded December 27, 2018
        Promenade Hotel Tawau
        10.0
        Exceptional
        SITI from Malaysia
        Family with young children
        Superior
        Stayed 1 night in November 2018
        Great”
        Great room and the staff are very friendly
        Reviewed December 07, 2018
        10.0
        Exceptional
        M from Malaysia
        Couple
        Superior
        Stayed 1 night in November 2018
        good”
        very good
        Reviewed November 13, 2018
        Dear Sir/Ms, Thank you for staying at Promenade Hotel Tawau recently. We look forward to another opportunity to be of service to you again in the near future. Regards, Anita Chung Group Director of Sales & Marketing [Promenade Hotel Kota Kinabalu, SABAH | Promenade Hotel Tawau, SABAH | Promenade Hotel Bintulu, SARAWAK]
        Responded December 28, 2018
        Promenade Hotel Tawau
        12345
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