Travels during Covid”

We arrived on 10 February 2022 At Phuket International Airport. It was well organised and our papers checked prior to presenting them to Immigration. After PCR test Twinpalms transport took us to the hotel. There we were met by “Mr Chin” who guided us through booking in. Our standard room was fine and we had to remain there until our Covid result came through at 20.00. After that we were free to go out. For some reason we had failed to include breakfast for the first 3 days but we went on the beach and found good coffee and fresh fruit. Thereafter we went into a deluxe room and daily breakfast. We always found a place by the pool to relax. All the food was excellent including room service and the pool bar. I had a mishap with my shampoo and conditioner which is being rectified by housekeeping. All in all only praise for the Twinpalms. We are now in apartment for the rest of our 6 week vacation. Enjoy.

Gorgoeus, relaxing, most amazing pool”

Staff really helpful, the pool is just amazing, so big and beautiful. Great location, 2 min walk to Surin beach and well placed to get around the island. Hotel happy to offer recommendations of things to go. Highly recommend

Великолепно”

We stayed with a big party for a wedding. The restaurant options were expensive but nice to have to suit all the different age and tastes. We got massage and laundry offsite which was cheaper and within very close walking distance. The kids loved the pool.

Великолепно”

Lovely staffs and great resort. Everything about the place is really nice but the only con is the beach is not a private beach. But the pros beat that. Will definitely return to stay here.

Amazing place”

Stunning hotel super close to Surin Beach. The pool area with the palms in the sunlight without a doubt a magical place. A silent gem to relax and calm down.

Wow”

I think it is the Best value for money you can get. And i have been in a lot of hotels

Великолепно”

Truely exquisite place I've ever stayed. Perfect!! Just perfect.

Великолепно”

Can’t find any complaint. Congratulations !! 😊 I was so happy to stay there :)

Lovely hotel in a less-than-picturesque area”

I like Twinpalms Phuket a lot, but it's the location that I have a bigger issue with. Surin beach is really just one of the poorer beaches in Phuket (the huge sewer pipe visible from the beach is just...ugh), and the area around the hotel just is not particularly picturesque or attractive, with many derelict convenience stores and generic tourist fare shops and restos surrounding the property. As for the hotel itself, I enjoyed my room immensely - it's large and well-appointed with lots of ports of plugging in devices. Love the bathtub, and the bar/coffee area next to the door is a good idea. Bed is comfy, and the room itself is quiet, even if you can open the porch wide to overlook the pool. Service is fine - some staff interaction were a bit awkward (they seem a bit over-attentive at times), but overall no real issues. Vans are available to take you to other beaches as well as the other Twinpalms property, MontAzure. Weirdly, I ended up spending quite a bit of time at MontAzure as I liked the beach and restaurant there (Shimmer) more. Which really highlights once again the main issue with Twinpalms Phuket - the area is just not all that attractive. Plus points however to Wagyu Steakhouse, which I did enjoy. I think next time I'll try staying at MontAzure!

Honeymoon Twinpalms”

Fantastic stay at Twinpalms. A bit on the expensive side (restaurants) , but overall good value. Excellent for couples. Very friendly staff. A hotel that goes above and beyond for guests comfort.

Travelling to Phuket”

Getting to Phuket was a hassle, having to apply for the Thailand Pass, PCR tests etc. However having got to Thailand we enjoyed our stay at Twinpalms. My only negative observation is that the hotel is "a little tired". But after 2 years of Covid that perhaps is to be expected. Everything else was great, staff, food, swimming pool, access to the beach and local restaurants. Enjoy

Would book again”

Lots of pool area to swim in. Very clean, staff is on point (very helpful). Duplex units have their own private pool which is great if you have kids. Breakfast is very good and foods offered change or rotate over time. Fresh made smoothies. Would book again, no question.

Twin Palms Surin”

Great hotel, staff and facilities really worth a visit

Nice place, feels very luxurious”

would stay here again!

Отлично”

Privilege with free shuttles to the hotel private clubs, CATCH Beach Club located at Bang Thao beach and HQ Club at Kamala Beach

Had a very pleasant stay. ”

We got a very nice large room facing the pool with a very good view. Also, the shuttle to the beach was excellent and had a very happy stay to remember.

A great designer hotel”

Always my safe bet to return here over 15 yrs. Original design & good styling do last but some in-room equipment can be a lot better.

One star for service”

We pulled into the hotel to get checked in, and my wife had to let herself out of the car and I had to park the car and carry the baggage upstairs myself. After dinner I pulled in front to drop her off and the staff saw us and moved to the side an behind a van so they did not have to help her get out of the car with her accessories. If this was a 1 to 3 star hotel I would not say a word, but this is one of the highest rated hotels in Phuket. They did not help her once, in or out of the car.

Breakfast ”

Not much variates in the breakfast

Good but not great ”

The hotel itself is not very cozy. Looks more like a big hotel with little privacy and lacks overall coziness. Everything seems to be centered around the reception. The pool while nice is just after the reception. Lagoon rooms offer no provably whatsoever. The good thing about Twinpalms is the catch Beach Club if you are into beach clubs. I prefer more se life’s boutique type hotels where subtle attention and related facilities provide guests with a more unique experience.