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Rusutsu Resort Hotel & Convention
Rusutsu Resort Hotel & Convention
Rusutsu Resort Hotel & Convention
Rusutsu Resort Hotel & Convention
Rusutsu Resort Hotel & Convention
Rusutsu Resort Hotel & Convention
Rusutsu Resort Hotel & Convention

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8.3

Excellent

528 reviews

528 reviews

Children's activities7
Shops2
View2
See map

8.6

Excellent

Location rating score

Excellent location
Parking
FREE
Nearby landmarks
West Gondola 90 m
West 2nd Quad 180 m
West 1st Quad 270 m
Rusutsu Resort 420 m
Rusutsu Ski Resort 420 m
Rusutsu Resort Hotel & Convention 420 m
West Tiger Pair Lift 780 m
Tower Pair Lift 1.6 km
East Gondola 1 1.6 km
East Gondola 2 1.7 km
2020

Rusutsu Resort Hotel & Convention

13, Aza Izumikawa, Rusutsu-mura, Abuta-gun, Hokkaido, Rusutsu, Niseko, Japan, 048-1711 - See map

Get your trip off to a great start with a stay at this property, which offers car park free of charge. Conveniently situated in the Rusutsu part of Niseko, this property puts you close to attractions and interesting dining options. Rated with 4 stars, this high-quality property provides guests with access to restaurant, hot tub and indoor pool on-site.

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Highlights

Front desk [24-hour]

Airport transfer

Hot tub

Currency exchange

Sauna

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Sauna
Spa
Eco & Adventure
Canoeing
Hiking
Horseback riding
See all amenities
Workout and Leisure
Swimming pool [indoor]

Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Car park

Swimming pool [indoor]

Golf course [on-site]

Shuttle service

Luggage storage

This property is in high demand!

13 travelers have booked today.

Value for money7.7
Distance to city center75 km
Location rating8.6
Nearest airportOkadama Airport (OKD)
Distance to airport56.1 km

Rooms available at Rusutsu Resort Hotel & Convention

Excellent
Room comfort & quality

8.5

Mountain View Junior Suite for 4 People - Non-Smoking
...
  • Room size: 66 m²/710 ft²
  • Mountain view
  • 2 single beds & 1 double be...
Enter dates to see prices
Mountain View Junior Suite for 3 People - Non-Smoking
...
  • Room size: 66 m²/710 ft²
  • Mountain view
  • 2 single beds & 1 double be...
Enter dates to see prices
Standard Twin Room - Non-Smoking
...
  • Room size: 33 m²/355 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Mountain View Junior Suite for 2 People - Non-Smoking
...
  • Room size: 66 m²/710 ft²
  • Mountain view
  • 2 single beds & 1 double be...
Enter dates to see prices
Standard Triple Room Non-Smoking
...
  • Room size: 33 m²/355 ft²
  • Non-smoking
  • 3 single beds
Enter dates to see prices
Standard Twin Room with Extra Bed - Non-Smoking
...
  • Room size: 33 m²/355 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Standard Triple Room with Extra Bed - Non-Smoking
...
  • Room size: 33 m²/355 ft²
  • Non-smoking
  • 3 single beds
Enter dates to see prices
Junior Suite for 4 People - Non-Smoking
...
  • Room size: 66 m²/710 ft²
  • Street view
  • 2 single beds & 2 single be...
Enter dates to see prices
Junior Suite for 2 People - Non-Smoking
...
  • Room size: 66 m²/710 ft²
  • Street view
  • 2 single beds & 2 single be...
Enter dates to see prices
Junior Suite for 3 People - Non-Smoking
...
  • Room size: 66 m²/710 ft²
  • Street view
  • 2 single beds & 2 single be...
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Rusutsu Resort Hotel & Convention?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Rusutsu Resort Hotel & Convention?

Rusutsu Resort Hotel & Convention is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 3500 JPY. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Rusutsu Resort Hotel & Convention also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Rusutsu Resort Hotel & Convention has a car park right on site for maximum convenience. Parking is free for guests. Self-parking is conveniently available at the hotel.

Is breakfast offered at Rusutsu Resort Hotel & Convention?

Wake up to a great buffet breakfast at Rusutsu Resort Hotel & Convention. There's an additional charge of 3300 JPY for adults and 2117 JPY for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Rusutsu Resort Hotel & Convention?

Rusutsu Resort Hotel & Convention features on-site restaurants for your dining convenience. Meals served include breakfast and dinner. Western cuisine is available for guests. Dishes are served in a la carte and buffet during opening hours. Light meal like desserts and salad are served using only quality ingredients. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

Can business events be hosted at Rusutsu Resort Hotel & Convention?

On-site venues and convenient event services make Rusutsu Resort Hotel & Convention an ideal choice for hosting events such as seminars, conferences and meetings.

What is the smoking policy at Rusutsu Resort Hotel & Convention?

Rusutsu Resort Hotel & Convention does permit smoking in some areas and is not 100% smoke-free.

What restaurants are nearby Rusutsu Resort Hotel & Convention?

Rusutsu Resort Hotel & Convention is located in Rusutsu, famous for good restaurants such as Rusutsu Resort Main Dining Bellevue, Kanten and Italian Restaurant Costa Terraza.

What popular shopping places are close to Rusutsu Resort Hotel & Convention?

Rusutsu Resort Hotel & Convention is located in Rusutsu area which features shopping places such as Michinoeki 230 Rusutsu and Sato no Eki Hot Kimobetsu.

What are popular attractions near Rusutsu Resort Hotel & Convention?

Rusutsu Resort Hotel & Convention is located in Rusutsu area, which is famous for attractions such as Rusutsu Resort, Rusutsu Resort Hotel & Convention and Setsugekkaro.

What popular natural sightseeing spots are close to Rusutsu Resort Hotel & Convention?

Rusutsu Resort Hotel & Convention is located within Rusutsu, which makes it conveniently close to natural sights including West Gondola, West 2nd Quad and West 1st Quad.

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Explore the neighborhood

What people love about Rusutsu Resort Hotel & Convention

  • 9.6

    Exceptional
    Staff 

    "The staff were extremely helpful, the breakfast was excellent, and the atmosphere was good."

    Dale

    |

    May 7, 2022

  • 9.2

    Exceptional
    Cleanliness

    "the new onsen facility, Kotobuki no Yu, was brand new, clean, and wonderfully designed."

    Katsunori

    |

    May 5, 2021

  • 7.6

    Very good
    Spaciousness

    "3-bed room was ok - slightly bigger than the last trip with a better view."

    Soo

    |

    December 21, 2020

Property ranking|Compared to 302 Niseko properties
See all rankings
Room comfort score
8.5/10
Location score
8.6/10
Cleanliness score
8.7/10
Service score
8.6/10
Better than
91
%
of Niseko properties
Better than
86
%
of Niseko properties
Better than
84
%
of Niseko properties
Better than
82
%
of Niseko properties
Overall rating:

8.4

Excellent
438 reviews
Cleanliness
8.7
Facilities
8.6
Location
8.6
Read all reviews >
What travelers say they love:
The room was good size and very clean.
luay from Australia
Family with young children
More about Rusutsu Resort Hotel & Convention

More about Rusutsu Resort Hotel & Convention

Rusutsu Resort Hotel & Convention

Travelers are guaranteed to have a hassle-free stay with all the amenities and services provided by Rusutsu Resort Hotel & Convention. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Niseko can be assisted with the shuttle services available here.
Parking is provided free of charge for guests. You'll have no problem planning out your days and transportation needs with front desk services including luggage storage and safety deposit boxes. Wear your favorite outfits again and again thanks to the laundromat and dry cleaning service offered at Rusutsu Resort Hotel & Convention. The hotel's daily housekeeping will make staying in a great choice.
You can also get small travel items and sundries at the convenience stores without having to leave the Rusutsu Resort Hotel & Convention. Smoking may only take place in restricted designated areas.
Rooms at Rusutsu Resort Hotel & Convention are designed with the guest in mind. To enhance your stay, some rooms at the hotel come with linen service and air conditioning. The specially-designed rooms at Rusutsu Resort Hotel & Convention offer a layout option like a separate living room. Some rooms have television to keep guests entertained.
You may be assured to know that a refrigerator is available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms.


Dining and things to do

Wake up with no worries at Rusutsu Resort Hotel & Convention, where breakfast can be provided in house. Throughout your stay, choose from a variety of delicious dining options at the hotel. Rusutsu Resort Hotel & Convention is ready to serve your most specific needs. A selection of food types including halal options is available for guests with dietary restrictions. Once there, be sure to check out bar for some in-house nighttime fun.
Vending machines are on 24 hours a day, so you can grab a snack at any time of day or night.
Whether you're looking for an adventure or are just looking for a way to unwind after a hard day, Rusutsu Resort Hotel & Convention has a range of activities that will meet your needs. The hotel's host of recreational offerings ensures you have plenty to do during your stay. Your winter escape is made perfect with ski slopes, ski equipment rentals and ski lessons provided. Warm up at the end of the day with a visit to the hot tub, spa and sauna. The many offerings at Rusutsu Resort Hotel & Convention ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool.
Stay wet and wild with fun family water activities like fishing. You won't need to go far to experience fun water sports, with the convenience of canoes provided. Stay active in holiday style with sporty activities including horse riding. Test your skills! Get competitive with your travel group or other guests, at the hotel's ping-pong table, tennis court, golf course on site and hiking trails.
No need to go anywhere after dinner -- play with friends or family at the games room. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops and souvenir shops.


Reasons to stay here

Spend less here on rooms than you would at 98% of other accommodations in the city.
Verified reviews for this hotel's food and dining options score it better than 90% of accommodations in the city.
This accommodation beats more than 91% of competition in the city on room comfort.

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Amenities and facilities
Excellent
Facilities

8.6

Most talked about facilities

Food & Dining

16 mentions

Swimming Pool

9 mentions

Breakfast

5 mentions

Housekeeping

4 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • Japanese
  • Korean

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Wi-Fi in public areas

Things to do, ways to relax

  • Canoeing
  • Fishing
  • Game room
  • Garden
  • Golf course [on-site]
  • Hiking
  • Horseback riding
  • Hot tub
  • Public bath
  • Sauna
  • Skiing
  • Ski lessons
  • Spa
  • Swimming pool [indoor]
  • Table tennis
  • Tennis court

Cleanliness and safety

  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Restaurant [halal]
  • Restaurants
  • Vending machine

Swimming & soaking

  • Hot spring bath

Services and conveniences

  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Gift/souvenir shop
  • Laundromat
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Ski service
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Playground

Land sports

  • Golf course (within 3 km)

Access

  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Shuttle service

Sports equipment rental

  • Bicycle rental
  • Ski equipment rentals

Available in all rooms

  • Air conditioning
  • Free bottled water
  • Non-smoking
  • Refrigerator
Location
13, Aza Izumikawa, Rusutsu-mura, Abuta-gun, Hokkaido, Rusutsu, Niseko, Japan, 048-1711
Excellent
Location

8.6

Airports

  • Okadama Airport (OKD)
    56.1 km
  • New Chitose Airport (CTS)
    64.5 km

Public transportation

  • Hirafu Train Station
    18.2 km

Convenience store

  • On-site
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 2-5 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Additional charge per night for extra persons will be required upon check-in.
  • The property provides shuttle bus service from/to New Chitose Airport at an additional charge.
    In order to reserve the transfer, please inform the property of your arrival details by 5:00 PM, 7 days prior to arrival.
  • Airport transfer is available at an additional charge. Guests are able to contact the property after receiving booking confirmation.
  • Baby cot is available at an additional charge.
  • Children under 6 years old stay for free if using existing bed.
  • Children 0-3 years old stay for free using existing bed can attend the leisure activities when parents accompanied. Meals are charged depending on the restaurant.
  • Children 4-5 years old stay for free using existing bed will not include any amenities, meals and leisure activities tickets.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until11:00
  • Reception open until12:00

Getting around

  • Airport transfer fee3500 JPY
  • Distance from city center75 km
  • Travel time to airport (minutes)90

Extras

  • Breakfast charge (unless included in room price)3300 JPY
  • Daily Internet/Wi-Fi fee0 JPY

The property

  • Non-smoking rooms/floorsyes
  • Number of bars/lounges2
  • Number of floors9
  • Number of restaurants12
  • Number of rooms 537
  • Room voltage100
  • Year property opened1989
  • Most recent renovation2008

Parking

  • Daily parking fee0 JPY
Property announcements

Buffet breakfast is offered at JPY 3,025 per adult and JPY 2,117 per child.

Reviews of Rusutsu Resort Hotel & Convention from real guests

Provided by verified guests of Agoda
8.4
/
10
Cleanliness8.7
Facilities8.6
Location8.6
Room comfort and quality8.5
Service8.6
Value for money7.7
High score for Niseko
Rating
9+ Exceptional (76)
8-9 Excellent (44)
7-8 Very Good (53)
6-7 Good (16)
<6 Below Expectation (13)
Time of the year
Mar - May (28)
Jun - Aug (22)
Sep - Nov (17)
Dec - Feb (135)
All guests (438)
All room types
All languages

Show reviews that mention 

Showing 202 verified guest comments
12345
10.0
Exceptional
Craig from United States
Couple
Standard Twin Room - Non-Smoking
Stayed 3 nights in February 2019

Amazing Resort!”

This place has everything and anything you could want during your stay. The location is beyond perfect for a day of skiing. For those not wanting to ski, there are still many options available to keep you entertained.

Reviewed February 02, 2019

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Dear our valued guest, Thank you for choosing our hotel and staying with us. We also sincerely appreciate for your great feedback. We are glad to hear you enjoyed not only skiing but also whole experience here, in Rusutsu! As you mentioned, there are many unique activities and various facilities available in the resort. We will keep making our best efforts for all guests to stay more comfortable and enjoyable and look forward to welcoming you again in future. Warmest regards, Rusutsu Resort Hotel & Convention

Responded February 23, 2019
Rusutsu Resort Hotel & Convention
10.0
Exceptional
Evelyn from Philippines
Family with young children
Standard Twin Room with Extra Bed - Non-Smoking
Stayed 2 nights in December 2019

A great place to spend quality time with your family ”

We had a great family bonding time with our children and grandchildren! We love playing in the snow and the kids love the carousel!

Reviewed December 31, 2019

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Dear Evelyn, We sincerely thank you for choosing Rusutsu Resort and appreciate taking your precious time to share your experience with us. We are glad to hear you and your family had enjoyed playing with powder snow here, in Rusutsu and the kids loved the Carousel in the hotel. We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future. Warmest regards, Rusutsu Resort Hotel & Convention

Responded January 02, 2020
Rusutsu Resort Hotel & Convention
10.0
Exceptional
Luke from United States
Couple
Standard Twin Room - Non-Smoking
Stayed 3 nights in March 2020

Magical Experience ”

This place is magical. It is beautiful and has so many cool features to offer. The restaurants are great. The Onsen is unreal. And on top of it all, it is located right next to the chairlift.

Reviewed March 17, 2020

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Dear Luke, We sincerely thank you for choosing Rusutsu Resort and appreciate your positive feedback. We are pleased to hear you enjoyed staying with us including meals at restaurants and our new “Hot spring – Kotobuki” (onsen). We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future. Warmest regards, Rusutsu Resort Hotel & Convention

Responded April 22, 2020
Rusutsu Resort Hotel & Convention
10.0
Exceptional
Jonelle from Singapore
Family with young children
Standard Twin Room - Non-Smoking
Stayed 2 nights in December 2019

Great winter vacation place”

Very scenic.... nice views... good for kids to play with lotsa snow... if not doing ski.. can play sleigh or tube slide too...

Reviewed December 07, 2019

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Dear Jonelle, We sincerely thank you for choosing Rusutsu Resort and appreciate your positive comment. We are happy to hear you enjoyed beautiful nature here in Rusutsu and hope you had great winter experiences. We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future. Happy holidays, we hope the New Year 2020 brings many blessings and much love to you. Warmest regards, Rusutsu Resort Hotel & Convention

Responded December 11, 2019
Rusutsu Resort Hotel & Convention
9.6
Exceptional
luay from Australia
Family with young children
Standard Triple Room with Extra Bed - Non-Smoking
Stayed 4 nights in February 2019

Great place great location ”

The room was good size and very clean. There are restaurants however most things open late and some times for a short duration, you can’t buy coffee in the morning! But these are minor complains the place is nice and well setup and I would go there again

Reviewed February 18, 2019

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Dear our valued guest, We sincerely thank you for choosing Rusutsu Resort and appreciate positive feedback. We are glad to hear you liked our resort and hopefully had a great winter experience here, in Rusutsu. Regarding operation hours of restaurants you mentioned, we will share your valued feedback with the related department and management team to provide the best hotel experience in future. We will keep making our best efforts for all guests to stay more comfortable and enjoyable and look forward to welcoming you again in future. Warmest regards, Rusutsu Resort Hotel & Convention

Responded February 25, 2019
Rusutsu Resort Hotel & Convention
9.6
Exceptional
Derrick from Singapore
Family with young children
Junior Suite for 4 People - Non-Smoking
Stayed 3 nights in March 2019

Deluxe family room”

Huge and comfortable room. Big resort with everything you need, no worries if you have young children. Will stay here again.

Reviewed March 28, 2019

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Dear Derrick, We sincerely thank you for choosing Rusutsu Resort and appreciate taking your precious time to share your experience with us. As you mentioned, our Deluxe Family room is spacious (66 sq.m) with 4 single beds, which is suitable for family with children. We are glad to hear you wish to stay with us again. We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again, hopefully near future. Rusutsu Resort Hotel & Convention

Responded May 03, 2019
Rusutsu Resort Hotel & Convention
9.6
Exceptional
John from South Africa
Family with young children
Standard Twin Room - Non-Smoking
Stayed 9 nights in January 2020

Amazing for kids and skiing adults”

This was the second time in Rusutsu, the previous time we stayed in the Westin. Great location for skiing and amazing facilities for young kids. We had a great time.

Reviewed January 27, 2020

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Dear John, We sincerely thank you for coming back to Rusutsu Resort and appreciate taking your precious time to share your feedback. We are glad to hear you and your family enjoyed skiing here, in Rusutsu. We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future. Warmest regards, Rusutsu Resort Hotel & Convention

Responded January 28, 2020
Rusutsu Resort Hotel & Convention
9.6
Exceptional
Grace from Philippines
Family with teens
Standard Triple Room with Extra Bed - Non-Smoking
Stayed 2 nights in April 2019

Best Ski Resort Hotel”

Wow, this hotel has everything! Restaurants of varied themes and dishes, mini theme park, complete resort facilities (With cable car!), shops, and light show at night!

Reviewed April 16, 2019

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Dear Grace, We sincerely thank you for choosing Rusutsu Resort and appreciate your positive feedback. We are happy to hear you felt our hotel was "Best Ski Resort Hotel". We hope you enjoyed not only ski but also various facilities both inside and outside the hotel in our resort. We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again, hopefully soon. Rusutsu Resort Hotel & Convention

Responded May 03, 2019
Rusutsu Resort Hotel & Convention
10.0
Exceptional
Archan from Thailand
Family with teens
Japanese Style Room for 3 People
Stayed 1 night in October 2019

Exceptional”

Limited entrance in low season may effect guest in walking along too far corridor.

Reviewed October 14, 2019

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Dear our valued guest, We sincerely thank you for choosing Rusutsu Resort and appreciate your comment. However, we are apologize for the inconvenience due to the low season. We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future. Warmest regards, Rusutsu Resort Hotel & Convention

Responded December 09, 2019
Rusutsu Resort Hotel & Convention
9.2
Exceptional
Louisa from Hong Kong SAR, China
Family with young children
Standard Twin Room with Extra Bed - Non-Smoking
Stayed 2 nights in February 2019

Family oriented ski resort ”

Good choice for family with young children as they have double deck merry go round (free for unlimited rides), game room (100 yen per game in general) and swimming pool with slides if they don’t want ski. They also have varieties of restaurants/ cafes offering Japanese noodles / rice, sandwiches , burgers, pizza apart from buffet or BBQ. In short, the Resort is kids friendly! They have free shuttle to Sapporo which has to book with hotel in advance.

Reviewed February 14, 2019

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Dear our valued guest, We sincerely thank you for choosing Rusutsu Resort and appreciate positive feedback. We hope you and your family had a great resort experience both inside and outside the hotel. As you mentioned, we have various facilities and menus which most kids like, including outdoor and indoor activities. During green season (from late April to late October), amusement park opens and various summer activities available. If you have another chance to visit Hokkaido, please try staying with us during summer, cool and comfortable season. We will keep making our best efforts for all guests to stay more comfortable and enjoyable and look forward to welcoming you again in future. Warmest regards, Rusutsu Resort Hotel & Convention

Responded February 25, 2019
Rusutsu Resort Hotel & Convention
9.6
Exceptional
Dale from Japan
Couple
Standard Twin Room
Stayed 1 night in May 2022

Great value for money”

The staff were extremely helpful, the breakfast was excellent, and the atmosphere was good.

Reviewed May 07, 2022

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Dear Dale, We sincerely thank you for choosing Rusutsu Resort and appreciate your feedback. We are glad to hear you enjoyed staying with us and spring experiences, here in Rusutsu. We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future. Warmest regards, Rusutsu Resort Hotel & Convention

Responded May 17, 2022
Rusutsu Resort Hotel & Convention
9.2
Exceptional
Katsunori from Japan
Family with young children
Standard Twin Room - Non-Smoking
Stayed 1 night in May 2021

New onsen facility”

The resort itself had a Showa atmosphere. Pretty oldish. The room was clean but smelt a bit old. But the new onsen facility, Kotobuki no Yu, was brand new, clean, and wonderfully designed.

Reviewed May 05, 2021

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Katsunori 様 このたびはルスツリゾートにご宿泊いただき誠にありがとうございます。 また、ご感想をお寄せいただき重ねて御礼申し上げます。 「ルスツ温泉・・ことぶきの湯」をお褒めいただき大変嬉しく存じます。ごゆっくりと旅の疲れを癒していただけたなら幸いです。 施設・お部屋等につきまして、いただいたコメントを関連部署・マネジメントチームに共有し、今後の更なる改善のため参考とさせていただきます。 これからもスタッフ一同さらに精進いたしますので、引き続きルスツリゾートをご愛顧賜りますようお願い申し上げます。 ご投稿ありがとうございました。 ルスツリゾートホテル&コンベンション

Responded May 06, 2021
Rusutsu Resort Hotel & Convention
9.2
Exceptional
Mund from Malaysia
Family with young children
Standard Twin Room with Extra Bed - Non-Smoking
Stayed 3 nights in December 2019

Great ski resort ”

Everything under one roof and free carousel for the kids. Recommended to travel from 7 Dec onwards as not all restaurant open for dinner during our stay. You can walk out of the resort for 5 minutes will have Seicomart and 7-11 as well.

Reviewed December 08, 2019

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Dear Mund, We sincerely thank you for choosing Rusutsu Resort and appreciate for taking your precious time to share your feedback. Hopefully, you had the great winter experiences here, in Rusutsu. However, we are apologize for the inconvenience by that not all restaurants were open due to the beginning of the season. We will share your feedback with our management team for improvement of our service. We look forward to welcoming you again in future and wishing you a joyful festive season and a very prosperous New Year 2020. Warmest regards, Rusutsu Resort Hotel & Convention

Responded December 11, 2019
Rusutsu Resort Hotel & Convention
9.6
Exceptional
Paul from United States
Solo traveler
STANDARD TWIN ROOM NON SMOKING
Stayed 3 nights in February 2019

Nice hotel with good restaurants”

Definitely Need to improve Wi-Fi service at South side Hotel

Reviewed February 22, 2019

See room deals

Dear our valued guest, Thank you for choosing and staying at Rusutsu Resort Hotel & Convention and staying. We also appreciate positive feedback. However, we apologize for the inconvenience caused regarding Wi-Fi connection. We will share your comment with our related department ant management team to improve our service quality, and will keep making our best efforts for all guests to stay more comfortable and enjoyable. We are definitely glad to have next chance to welcome you back in future. Warmest regards, Rusutsu Resort Hotel & Convention

Responded February 25, 2019
Rusutsu Resort Hotel & Convention
9.2
Exceptional
Mark from Philippines
Family with young children
Standard Triple Room with Extra Bed - Non-Smoking
Stayed 1 night in February 2020

Awesome place. My kids enjoyed our stay at the hotel. And we will definitely come back again nxtyr. ”

There should have cartoon network, disney channel that is in english language on the tv channel.

Reviewed February 29, 2020

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Dear Mark, We sincerely thank you for choosing Rusutsu Resort and appreciate your feedback. We are glad to hear your children enjoyed staying with us and you wished to come back again. Regarding feedback about TV channel, we will share your comment with the related department to improve our service quality and keep making our best efforts for all guests to stay more enjoyable. We look forward to welcoming you again in future. Warmest regards, Rusutsu Resort Hotel & Convention

Responded April 22, 2020
Rusutsu Resort Hotel & Convention
8.4
Excellent
Jieying from Singapore
Family with young children
Standard Twin Room - Non-Smoking
Stayed 5 nights in December 2019

Family friendly but dated rooms ”

Great resort for family with young kids. Many child friendly facilities in the resort - the kids went on the carousel countless times! There was also a newly renovated day care center, which is a great option for parents who would like to go on the slopes. Cons - rooms are dated, and the toilet didn’t smell great, even after it was cleaned.

Reviewed December 23, 2019

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Dear Jieying, We sincerely thank you for choosing Rusutsu Resort and appreciate your feedback. We are glad to hear your kids enjoyed Carousel. However, we apologize for the inconvenience you mentioned especially about toilet. We definitely take significant feedback from you into our consideration for the best experience of all guests who stay with us. We hope we could have a chance to welcoming you again in future. Wishing you a joyful festive season and a very prosperous New Year 2020. Warmest regards, Rusutsu Resort Hotel & Convention

Responded December 25, 2019
Rusutsu Resort Hotel & Convention
8.8
Excellent
Caroline from Australia
Couple
Stayed 3 nights in February 2019

Wifi not good ”

The wifi was not good, it kept cutting out and sometimes I couldn’t connect at all. Location is good for ski access. Onsen was good. At night it was noisy outside our room. Beds were hard and rice pillow was horrid.

Reviewed March 03, 2019

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Dear Caroline, We sincerely thank you for choosing Rusutsu Resort and appreciate your comment. However, we are apologize for the inconvenience caused you mentioned. We will take your feedback about facilities and food into our consideration for the improvement in future. We look forward to welcoming you again hopefully next winter. Warmest regards, Rusutsu Resort Hotel & Convention

Responded April 25, 2019
Rusutsu Resort Hotel & Convention
8.4
Excellent
Beng from Singapore
Family with young children
Japanese Style Room for 4 People
Stayed 5 nights in December 2019

Good place to learn skiing ”

big Resorts and u just need to park your ski gears at the locker and bring it out to ski right outside the resorts . is convenient . They have ski lessons for younger kids and for older as well. 2 onsen in the resorts itself and is really good to deep inside the onsen after skiing . There is 2 convenient stall just across the road. Few restaurants inside the resorts. Free monorail to Westin hotel where they have a big place to play snow and dog sledding. Will definitely be back again.

Reviewed December 22, 2019

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Dear Beng, We sincerely thank you for choosing Rusutsu Resort and appreciate your feedback. Hopefully, you had great winter experiences here, in Rusutsu. We are glad to hear you enjoyed our “Hot spring – Kotobuki” (onsen) after skiing. We look forward to welcoming you again in future. Happy holidays, we hope the New Year 2020 brings many blessings and much love to you. Warmest regards, Rusutsu Resort Hotel & Convention

Responded December 25, 2019
Rusutsu Resort Hotel & Convention
9.2
Exceptional
Lie from Australia
Family with young children
Standard Triple Room Non-Smoking
Stayed 5 nights in January 2019

Great Resort - Fantastic Powder Snow”

Resort is really child friendly

Reviewed January 07, 2019

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Dear our valued guest, We sincerely thank you for your stay with us and we really appreciate your feedback. We are glad to hear that you could enjoyed superfine powder snow here, in Rusutsu and felt our resort was “really child friendly”. We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future. Rusutsu Resort Hotel & Convention

Responded January 14, 2019
Rusutsu Resort Hotel & Convention
8.4
Excellent
Lo from Indonesia
Couple
Standard Twin Room - Non-Smoking
Stayed 3 nights in January 2020

Excellent”

Depends on which building your room is in, it took a long walk from our room to the ski locker room! Make sure not to forget any of your gear before leaving your room! There are a number of restaurants but most of them are very expensive!

Reviewed April 03, 2020

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Dear Lo, We sincerely thank you for choosing Rusutsu Resort and appreciate your valued feedback. We hope you had great snow experiences and enjoyed beautiful nature here, in Rusutsu. However, we regret price range of our restaurants could not met your expectation. We will share you feedback with our restaurants and management team to provide the best experience of all guests who stay with us. We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future. Warmest regards, Rusutsu Resort Hotel & Convention

Responded April 24, 2020
Rusutsu Resort Hotel & Convention
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