Sand & Sandals Desaru Beach Resort & Spa
Sand & Sandals Desaru Beach Resort & Spa
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"Friendly staff and made the family feel very welcome"

Angus

|

May 7, 2018

Deluxe Pool View - Guestroom Sand & Sandals Desaru Beach Resort & Spa
Deluxe Pool View - Guestroom
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Lobby Sand & Sandals Desaru Beach Resort & Spa
Lobby
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Interior view Sand & Sandals Desaru Beach Resort & Spa
Interior view
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Restaurant Sand & Sandals Desaru Beach Resort & Spa
Restaurant
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See map Sand & Sandals Desaru Beach Resort & Spa
See map
Very good
Location
7.9
See all 39 photos Sand & Sandals Desaru Beach Resort & Spa
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What guests are saying:
Family Karaoke Room would be nice
Anisa from Malaysia
Family with young children
The place is newly renovated. Swimming pool is very nice. And of course the clear waters of desaru beach
Adeline from Malaysia
Family with young children
Will definitely come again!
Dayana from Malaysia
Family with young children
the service was got. beachfront. but too pricey. even tv channel was having a bad signal.
krishna from Malaysia
Family with young children
Very satisfied with the service, cleanliness, food.
ABDULLAH from Malaysia
Family with young children
Good for children. My nephew loves the swimming pool, especially the 'jacuzzi' type near the bar. The game room should put in more arcade games. everything is great, including the staffs.
Md from Singapore
Family with young children
good environment and staff, thumb up!
Too from Malaysia
Family with young children
Staff are friendly. All is ok, except the building and room maintenance need to improve. Housekeeping also need improvement.
Boon from Singapore
Couple
resort yg dah upgrade baru memang selesa dan berbaloi. Bilik besar dan puas hati.
SHIRLEYNA from Malaysia
Family with young children
Very good
From 1205 reviewsSee what guests said
7.4
/
10
Very good facilities
7.5
Recommended by 80% of guests
Value for money7.1
Location rating7.9
  • Airport transfer

  • Private beach

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
This property is in high demand!Booked 25 times last 48 hours | 35 travelers are looking at this property right now
Suite
Suite
...
  • Room size: 85 m²/915 ft²
  • Beach view
  • 1 king bed
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Family Suite Pool View
Family Suite Pool View
...
  • Room size: 85 m²/915 ft²
  • Pool view
  • 2 single beds & 1 king bed
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Superior Room
Superior Room
...
  • Room size: 55 m²/592 ft²
  • Nature view
  • 2 single beds
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Family Suite Garden View
Family Suite Garden View
...
  • Room size: 85 m²/915 ft²
  • Garden view
  • 2 single beds & 1 king bed
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Deluxe Room with Private Pool
Deluxe Room with Private Pool
...
  • Room size: 55 m²/592 ft²
  • Beach view
  • 1 king bed
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Romantic Deluxe with Private Pool
Romantic Deluxe with Private Pool
...
  • Room size: 55 m²/592 ft²
  • Balcony/terrace
  • 1 super king bed
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Deluxe Sea View
Deluxe Sea View
...
  • Room size: 55 m²/592 ft²
  • Beach view
  • 1 king bed
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Deluxe Garden View
Deluxe Garden View
...
  • Room size: 55 m²/592 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Premium Deluxe with Private Garden
Premium Deluxe with Private Garden
...
  • Room size: 55 m²/592 ft²
  • Balcony/terrace
  • 1 super king bed
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Deluxe Pool View
Deluxe Pool View
...
  • Room size: 55 m²/592 ft²
  • Pool view
  • 1 king bed
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Have a question for Sand & Sandals Desaru Beach Resort & Spa?

What people love about the property

  • "Breakfast very nice n yummy ."

    TAN

    |

    April 25, 2018

  • "Nice hotel with great live bandStaff helpful Great breakfast"

    Cassandra

    |

    April 22, 2018

  • "Wonderful service provided by the staff."

    KOH

    |

    April 18, 2018

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More about Sand & Sandals Desaru Beach Resort & Spa

More about Sand & Sandals Desaru Beach Resort & Spa

"Nice to stay..."

Jeffrey

|

April 27, 2018

An overview

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What they offer

"For me it was great and my family enjoyed our staycation."

Lawrence

|

April 30, 2018

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Property's guest policies

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Some helpful facts

The property

Number of rooms : 208

Announcements

From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

Real reviews from real guests

Agoda Reviews (1205)Booking.com Reviews (803)
7.4
/
10
Cleanliness7.3
Facilities7.5
Location7.9
Service7.3
Value for money7.1
Provided by verified guests of Agoda
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All guests (1205)
All room types
Showing 568 verified guest comments
12345
8.0
Excellent
Lee from Singapore
Family with young children
Superior Room
Stayed 2 nights in November 2018
Awesome place that could do with a little more maintenance”
It’s our 2nd time there. However, the children’s playroom is not maintained properly (balls in the kids playroom were either burst, lost or not replaced). Machines in the game room were 50% out of order. Staff service at the cafe was very slow and the cafe didn’t even open at its stated time of 10am. Toilet taps weren’t secure and were loose. Wish the management could do some proper maintenance of an otherwise awesome beach resort.
Reviewed November 13, 2018
6.4
Good
Low from Singapore
Group
Deluxe Garden View
Stayed 2 nights in December 2017
Spacious”
Quite a nice spacious resort. Cleanliness can be improved.
Reviewed November 12, 2018
7.2
Very good
Jing from Malaysia
Group
Family Suite Garden View
Stayed 1 night in November 2018
Very good”
family room with more light will be good.
Reviewed November 11, 2018
5.2
Chandran from Malaysia
Family with teens
Superior Room
Stayed 3 nights in November 2018
Very bad maintainence”
Food too expensive . Heater problem . Water licking . Room very dusty . Bed curtain very smelly .
Reviewed November 10, 2018
10.0
Exceptional
Izzet from Malaysia
Family with young children
Premium Deluxe with Private Garden
Stayed 1 night in November 2018
Great Resort”
Would recommend to anyone for this place
Reviewed November 09, 2018
10.0
Exceptional
Izzet from Malaysia
Family with young children
Deluxe Pool View
Stayed 1 night in November 2018
Great Resort”
Lovely hotel overall, our room facing the beach is awesome Love the gaming room for kids
Reviewed November 09, 2018
4.0
Nongnapas from Singapore
Family with young children
Superior Room
Stayed 2 nights in August 2018
not worth our money ”
so poor breakfast.
Reviewed November 09, 2018
6.8
Good
Jeffrey from Singapore
Couple
Superior Room
Stayed 2 nights in November 2018
Enviroment”
Nice beaches, nice staff, spacious room nice facility. Rather far away from city.
Reviewed November 09, 2018
6.0
Yew from Singapore
Family with young children
Superior Room
Stayed 1 night in November 2018
Above average”
The hotel room is clean but the TV no sound. After told the management, no one come to service it! The pool is nice and the beach is clean too.
Reviewed November 07, 2018
3.6
Tan from Singapore
Family with young children
Premium Deluxe Garden View
Stayed 2 nights in November 2018
Overrated Resort”
The only good thing about the resort was the room. It is relatively nice and spacious which my son enjoy walking around in the room all day. Apart from that, everything seems to be overrated. The pool is nice but seems to be quite dirty and poorly maintained. Breakfast was bad on one of the morning where all the food has run out at 9:30am. The entire spread literally left with a few slices of bread and jam. Almost all the food trays are empty which is really disappointing. We also have a terrible experience with the restaurant Spices and Herbs. Waited for 1 good long hour with only 2 orange juices served. Checked numerous times with the crew but no one ever bother to get back to us where the restaurant is only barely half filled. Guests that came in 30 minutes after us received their food while we are left stomping out of the restaurant with an empty belly. Overall really bad experience and will never return to this resort given the price you pay with such horrendous services.
Reviewed November 07, 2018
6.8
Good
Aster from Malaysia
Family with young children
Deluxe Garden View
Stayed 1 night in October 2018
Excellent place for family & Private Beach”
Overall is okay. Hotel is nearby the sea, but room facilities were a bit old and smelly. Hope management can improve.
Reviewed November 03, 2018
7.6
Very good
NURHIDAYAH from Singapore
Family with young children
Deluxe Garden View
Stayed 2 nights in October 2018
Very good”
There is a small playground for kids below 10 years old. There is an arcade too that opens 24 hours. Hotel is near the beach but we didnt get a chance to go to the beach so im not too sure if they offer any water sports. I will give rating 7/10 for this hotel
Reviewed October 31, 2018
7.6
Very good
Asyik from Singapore
Family with young children
Deluxe Sea View
Stayed 1 night in September 2018
Reasonably priced and private beach!”
My family and I loved this place!!! Private beach, playroom for the kids, big and clean swimming pool and spacious room. Thou note that the room is not 100% clean (expected since its by the beach), staff tried but can be better in terms of trying to help, and if you don't have your own transportation, only place to get food will be the in-house restaurant with flies everywhere. No Grab but you can get contact number for local taxis. You will GET, and have to CALL them YOURSELVES coz that's as far as they will go to help you:)
Reviewed October 31, 2018
8.0
Excellent
kahar from Singapore
Family with young children
Superior Room
Stayed 2 nights in October 2018
Check in & out very slow service”
Pool
Reviewed October 30, 2018
9.2
Exceptional
Jemima from Singapore
Family with young children
Family Suite Garden View
Stayed 2 nights in October 2018
Don't fear the bad reviews”
We booked this hotel despite the bad reviews (which honestly scared us) but we had a really great stay. We drove up, didn't arrive too early as the check-in time was 3pm (we were showed our rooms immediately with no issues). The actual room was true to the photos, and was clean and spacious. We didn't dine at any of the restaurants in the hotel and we see that many of the bad reviews were about the service. If you drive up, drive out to eat! Hotel breakfast was sufficient though nothing mind-blowing, and we went down at about 9.30am with still plenty left to eat. We loved that this hotel has direct beach access, great facilities (the arcade and toddler playroom were a hit) and 24-hour room service. The only downside, if one, was that the air conditioning was extremely noisy even when fan speed was set to low. We traveled with a 5-year-old and 6-year-old, and both kids had a blast and were sad to depart. This resort is a 5-minute drive from the new Adventure Waterpark. We'll be back!
Reviewed October 29, 2018
10.0
Exceptional
Mohammad from Malaysia
Family with young children
Premium Deluxe Garden View
Stayed 2 nights in August 2018
Good value for the price paid”
Stayed for a long weekend stay for our anniversary. The price of the room is on higher end comparing to other hotel around the same area. With the price range, the hotel is less occupied comparatively which is good for a vacation. Room was upgraded to ground floor with garden. It was a nice gesture. Room was clean, spacious and the outdoor bathtub was just amazing. Only problem was that since we were on the ground floor with garden attached straight to the pool, we tend to come in through the balcony. But there was no floor mat given. So we were sort of make the tiles of the whole room wet. Pool was clean and big with water slides. Gymnasium might need an update. The only machines working was 2 treadmills and free weights. Breakfast spread was good but very limited seatings and sort of understaffed. There was not enough staff to clean the tables, to add on buffets, and there was not even a person at the counter to seat people. In the end, people were just flocking in but had no where to seat. We noticed there was a new breakfast wing under construction which may alleviate this problem. There were flies problem too. Management must look into this to improve. The play area for my 2 year old was perfect. With slides, and trampoline. My son really enjoyed it. There was a thai street restaurant next door. But it just take a short ride to the town with a car. Food price around the area is a bit expensive due to oil and gas industrial area nearby. Overall, it was a good stay and i might come back later.
Reviewed October 28, 2018
7.2
Very good
Firdaus from Singapore
Family with young children
Deluxe Room with Private Pool
Stayed 2 nights in October 2018
New experience & ambience”
Great experience with the sea view as we took with the personal pool. Pool was big and room was very cozy. Overall its a pleasant stay for us. Highlly recommend
Reviewed October 25, 2018
Dear Encik Firdaus, Thank you so much for your lovely review on your recent stay with us and we truly appreciate for recommending us. We are already eager to welcome you back for another Sand and Sandals experience. Thank you & warm regards, Gavin Yew General Manager
Responded October 27, 2018
Sand & Sandals Desaru Beach Resort & Spa
4.4
Mitsuyo from Singapore
Couple
Deluxe Pool View
Stayed 1 night in October 2018
スタッフに元気がない No energy from staff who work there ”
The room improved and now much better. The towel looks tiring. It is better to use a little new towel. The rest. for breakfast is also improved however staff don't say any word such as "good morning" when guests enter to the rest. So no energy... As a guest, we would like to hear a nice greeting. I would say over priced.
Reviewed October 22, 2018
Dear Ms Mitsuyo, Thank you so much for staying with us. It is unfortunate to note the negative impression reflected on this occasion. We would like to assure you that your constructive feedback has been duly noted and will be addressed with the team as a priority for immediate remedial action to enhance our service levels as expected by our valued guests. My team and I sincerely look forward to the opportunity of welcoming you back in the near future to serve you better. Thank you & warm regards, Gavin Yew General Manager
Responded October 27, 2018
Sand & Sandals Desaru Beach Resort & Spa
3.2
Teoh from Singapore
Couple
Superior Room
Stayed 1 night in October 2018
The room is dirty. Many ants and poo smell. The blanket has dirt.”
This hotel is underrating. The building is old. Room has many ants and smelly. A Malay lady also did not fully brief during check in. Not telling us about wifi and breakfast. Overall not worth for the price. Quite disappointed.
Reviewed October 22, 2018
Dear Mr Teoh, Thank you so much for staying with us. It is unfortunate to note the negative impression reflected on this occasion. We would like to assure you that your constructive feedback has been duly noted and will be addressed with the team as a priority for immediate remedial action to enhance our service levels as expected by our valued guests. My team and I sincerely look forward to the opportunity of welcoming you back in the near future to serve you better. Thank you & warm regards, Gavin Yew General Manager
Responded October 27, 2018
Sand & Sandals Desaru Beach Resort & Spa
4.0
Wilson from Singapore
Family with young children
Superior Room
Stayed 1 night in October 2018
Totally disappointing”
When I checked in at around 12pm, we were told we can only check in at 3pm due to room is not ready. Recep will call us Ok, fine. We go for lunch and wait till 2 pm. I went to counter and check again, surprisingly room is ready but no one call. We proceed to our room 301 and we are very disappointed. Dust and spider web is everywhere. The room is like abandon for few months without cleaning at all. Floor is dirty. My family keep on sneezing when in the room. Call to recep and request to change room immediately. (I can provide picture of the room condition if requested.) Is the room worth the money? No, not at all. I paid RM600++ for a room with a single bed. I rather top up a bit to go for lotus desaru or hard rock hotel nearby. Definitely not coming back.
Reviewed October 22, 2018
Dear Mr Wilson, Thank you for your feedback. We sincerely apologize for the unpleasant experience you encountered during your last stay with us. We do appreciate your kind patience and understanding as we continue to improve our services to the level that you as our valuable guest so rightfully deserve. Thank you for your patronage and we look forward to welcoming you back again soon. With regards, Gavin Yew General Manager
Responded October 27, 2018
Sand & Sandals Desaru Beach Resort & Spa
12345
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