Sand & Sandals Desaru Beach Resort & Spa
Sand & Sandals Desaru Beach Resort & Spa
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8.0
Very good

"Friendly staff and made the family feel very welcome"

Angus

|

May 7, 2018

Deluxe Pool View Sand & Sandals Desaru Beach Resort & Spa
Deluxe Pool View
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Lobby Sand & Sandals Desaru Beach Resort & Spa
Lobby
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Interior view Sand & Sandals Desaru Beach Resort & Spa
Interior view
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 Sand & Sandals Desaru Beach Resort & Spa
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See map Sand & Sandals Desaru Beach Resort & Spa
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Very good
Location
7.9
See all 6 photos Sand & Sandals Desaru Beach Resort & Spa
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What guests are saying:
Lacation. Staff. Facilities. Rooms are within our expectation
Noor from Singapore
Family with young children
Lovely hotel overall, our room facing the beach is awesome Love the gaming room for kids
Izzet from Malaysia
Family with young children
Very nice hotel with great facilities
Helmi from Malaysia
Business traveler
Room are newly renovated. Wifi is slow but still functioning. Food is average but can drive out for other food nearby.
Gim from Singapore
Family with young children
if you looking for a place to chill with your love ones, this place is great.
Nor from Singapore
Couple
pretty expensive for just an okay hotel. Breakfast need to improve. not a variety of food but love the pool and the beach! room is nice but toilet can be more for what we paid.
izyan from Singapore
Family with young children
Would recommend to anyone for this place
Izzet from Malaysia
Family with young children
Low key environment Clean waters Right on the beach
Sreenivasan from Malaysia
Family with teens
Very good
From 1368 reviewsSee what guests said
7.4
/
10
Very good facilities
7.5
Value for money7.1
Location rating7.9
  • Airport transfer

  • Private beach

  • Currency exchange

  • Free Wi-Fi in all rooms!

Select your room
This property is in high demand!Booked 25 times in the last 2 days | 17 travelers are looking at this property right now
Suite
Suite
...
  • Room size: 85 m²/915 ft²
  • Beach view
  • 1 king bed
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Family Suite Pool View
Family Suite Pool View
...
  • Room size: 85 m²/915 ft²
  • Pool view
  • 2 single beds & 1 king bed
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Superior Room
Superior Room
...
  • Room size: 55 m²/592 ft²
  • Nature view
  • 2 single beds
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Family Suite Garden View
Family Suite Garden View
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  • Room size: 85 m²/915 ft²
  • Garden view
  • 2 single beds & 1 king bed
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Deluxe Room with Private Pool
Deluxe Room with Private Pool
...
  • Room size: 55 m²/592 ft²
  • Beach view
  • 1 king bed
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Romantic Deluxe with Private Pool
Romantic Deluxe with Private Pool
...
  • Room size: 55 m²/592 ft²
  • Balcony/terrace
  • 1 super king bed
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Deluxe Sea View
Deluxe Sea View
...
  • Room size: 55 m²/592 ft²
  • Beach view
  • 1 king bed
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Deluxe Garden View
Deluxe Garden View
...
  • Room size: 55 m²/592 ft²
  • Garden view
  • 1 king bed
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Premium Deluxe with Private Garden
Premium Deluxe with Private Garden
...
  • Room size: 55 m²/592 ft²
  • Balcony/terrace
  • 1 super king bed
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Deluxe Pool View
Deluxe Pool View
...
  • Room size: 55 m²/592 ft²
  • Pool view
  • 1 king bed
Enter dates to see prices
Have a question for Sand & Sandals Desaru Beach Resort & Spa?

What people love about the property

  • 9.2
    Exceptional

    "We thoroughly had a great and enjoyable stay."

    Ong

    |

    March 14, 2018

  • 10.0
    Exceptional

    "Staffs are friendly and polite."

    Fauzi

    |

    November 5, 2017

  • 9.6
    Exceptional

    "Room is extremely spacious and comfy."

    Ang

    |

    January 6, 2018

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More about Sand & Sandals Desaru Beach Resort & Spa

More about Sand & Sandals Desaru Beach Resort & Spa

10.0
Exceptional

"Good value for money"

Werner

|

April 16, 2018

An overview

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What they offer

8.0
Very good

"Amazing location."

David

|

March 27, 2018

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Property's guest policies

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Some helpful facts

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Announcements

From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

Real reviews from real guests

Agoda Reviews (1368)Booking.com Reviews (932)
7.4
/
10
Cleanliness7.3
Facilities7.5
Location7.9
Service7.3
Value for money7.1
Provided by verified guests of Agoda
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All guests (1368)
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Show reviews that mention 

Showing 633 verified guest comments
12345
9.6
Exceptional
Kee from Singapore
Solo traveler
Superior Room
Stayed 1 night in January 2019
Hotel is very new”
Hotel is new. Room is big. Direct access from hotel to the beach.
Reviewed January 19, 2019
8.8
Excellent
Mohammad from Singapore
Family with young children
Deluxe Garden View
Stayed 2 nights in October 2018
Big spacious room”
Check-in was unpleasant. Lobby was surprisingly quiet and rooms were not ready until 2pm. TV was spoilt and was replaced only on the second night. On the good side, room was spacious with a big bathroom. Breakfast was nice too! Staffs should be more polite and cheerful.
Reviewed November 26, 2018
9.6
Exceptional
cecelia from Singapore
Solo traveler
Superior Room
Stayed 1 night in November 2018
A stay to heal your soul”
I had a room with a swing in the garden outside the room and i was able to walk to the beach from the garden gate without needing to turn 1 big round from the main room door. It was wonderful being able to swing yourself gazing up to the starry skies or having a good read by the beach while enjoying the live band music from the bar. Will definitely go back again.
Reviewed November 17, 2018
9.2
Exceptional
Jemima from Singapore
Family with young children
Family Suite Garden View
Stayed 2 nights in October 2018
Don't fear the bad reviews”
We booked this hotel despite the bad reviews (which honestly scared us) but we had a really great stay. We drove up, didn't arrive too early as the check-in time was 3pm (we were showed our rooms immediately with no issues). The actual room was true to the photos, and was clean and spacious. We didn't dine at any of the restaurants in the hotel and we see that many of the bad reviews were about the service. If you drive up, drive out to eat! Hotel breakfast was sufficient though nothing mind-blowing, and we went down at about 9.30am with still plenty left to eat. We loved that this hotel has direct beach access, great facilities (the arcade and toddler playroom were a hit) and 24-hour room service. The only downside, if one, was that the air conditioning was extremely noisy even when fan speed was set to low. We traveled with a 5-year-old and 6-year-old, and both kids had a blast and were sad to depart. This resort is a 5-minute drive from the new Adventure Waterpark. We'll be back!
Reviewed October 29, 2018
6.4
Good
Seet from Singapore
Group
Superior Room
Stayed 3 nights in December 2018
Spacious rooms but housekeeping and food below expectations ”
We booked 4 rooms but when we arrived at 3.30 pm 2 of the rooms weren’t available till 4.30 pm. Rooms were spacious and had sea view. However, housekeeping was struggling to clean and replenish items daily due to year end peak demand. Got to remind them to clean up and supply items like towels, toilet papers, tissue box, etc. Breakfast area was so crowded. There weren’t enough seats and food items ran out fast. But, kudos to the team of chefs and serving staff who kept their cool and tried their best to clear tables and re-stock food. Nasi goreng at Herbs & Spices restaurant was very good. But, beef rendang was disappointing - it was a soupy dish of beef slices, not the spicy, flavorful and delicious chunky beef coated with grated coconut which we expected of Malaysian beef rendang. We decided to eat out as there were some nice seafood restaurants near the shopping mall as well as at Sungai Rengit. I lost a room access card but hotel agreed to waive the RM50 fee after my appeal and considering the rooms weren’t ready for our check-in.
Reviewed January 02, 2019
4.0
Thiagu from Malaysia
Couple
Superior Room
Stayed 1 night in December 2018
Not Worth It”
At the price of the hotel room, it is absolutely not up to the expectation. Hotel room was not properly clean. Lots of spider webs, stain on the floor dust everywhere. Room size is big but to empty. Furniture not properly design to utilize the room space. Toilet was newly refurbish but the toilet seat cover have stain thats unable to remove.
Reviewed January 01, 2019
4.0
Lawrence from Singapore
Family with teens
Superior Room
Stayed 3 nights in December 2018
Not worth the money spent. ”
House keeping didn't come through out our 4 days 3 night stay. Even we called to the house keeping, they also never turn up to clean the room. We have to go to the lobby reception to feedback the situation, then, they come. Breakfast is bad and not hygiene, many flies flying around. Only the reception staff is friendly and welcome us. The in-house restaurant is expensive and not searving the food you expect. The recreation activities are all closed , staff say toTo me this is like a 2 star hotel and is overpriced and over rated.
Reviewed December 26, 2018
9.2
Exceptional
Saiful from Singapore
Family with young children
Superior Room
Stayed 2 nights in December 2018
One of the best short holiday”
Driving up to desaru was about an hours drive from JB central, view was great. The hotel room was spacious, accommodation was good with a good range of morning breakfast spread, swimming pool is okay, 'Live band ' daily was good, about 10mins drive to the main shops with lots of foods, groceries and stuffs. However, Wifi was out of range by the time reach the room, we had to go to lobby area to get connected, the sea sports was suspended due to the high waves but is still available on the next resort. Alot of nice attractions around but be prepared to drive, like the seafood, a must try restaurant.
Reviewed December 23, 2018
10.0
Exceptional
Syahrul from Malaysia
Family with young children
Superior Room
Stayed 1 night in January 2019
Great and beautiful hotel”
2nd time being here. Staff was great, room clean, breakfast awsome and nice place. Only one thing to improve, please speedup check in process, quite slow.
Reviewed January 13, 2019
10.0
Exceptional
Jaeson from Malaysia
Couple
Superior Room
Stayed 1 night in April 2018
Awesome Get away”
Time to relax by the beach
Reviewed January 09, 2019
9.6
Exceptional
Tingting from Singapore
Couple
Superior Room
Stayed 1 night in September 2018
Many Activities & Decent Breakfast”
Many activities for hotel guests even though beach was closed. Huge room. Decent breakfast.
Reviewed January 09, 2019
8.0
Excellent
Tricia from Singapore
Family with young children
Superior Room
Stayed 2 nights in December 2018
Very good”
A resort for getaway. The nearest alternative resort to the new adventure park other than Hard Rock. CLean and quiet resort..
Reviewed January 18, 2019
8.4
Excellent
Sarah from Malaysia
Couple
Superior Room
Stayed 1 night in September 2018
Awesome vacation/anniversary”
Stayed 1 night recently and had a very enjoyable time. Had a room upgrade (king canopy bed with bathtub at the balcony) which was definitely a plus. Pro: 1. large bedroom with bathtub 2. view was amazing. make sure to catch the sunrise. had an opportunity to watch full moon reflected of the sea and I was speechless. 3. fairly clean private beach. be cautious while swimming because of strong current 4. swimming pool is large enough with jacuzzi pool 5. facilities such as gym, game room, japanese restaurant cons: 1. limited tv channel. for some reasone some of the channels froze. (sound only) 2. did not get to swim in swimming pool on the last day because the staffs were cleaning the pool. thankfully the jacuzzi pool was available 3. breakfast was so so. noodle dish was quite nasty. 4. slow check-in. I suggest the reception staffs prepare room key before the guests arrived so everything will be ready . no need to wait. other hotels do this so it is quite convenient
Reviewed September 27, 2018
Dear Ms Sarah, Thank you so much for taking the time to share your detailed feedback and observations, which are useful for our continuous improvement. On a positive note, we are glad that you've had an overall enjoyable stay with us. We hope to have another opportunity to welcome you back in the time to come to make your return visit a more enjoyable one. Thank you & warm regards, Gavin Yew General Manager
Responded October 07, 2018
Sand & Sandals Desaru Beach Resort & Spa
9.2
Exceptional
Dinalita from Malaysia
Family with young children
Deluxe Room with Private Pool
Stayed 1 night in August 2018
Kids love the hotel”
Nice swimming pool for kids but no beach time as the beach was closed for reconstruction. The private room with pool was really awesome especially at night time you can enjoy swimming to the open sky (partly covered). Kids really loving it.
Reviewed August 27, 2018
8.4
Excellent
Nurfarina from Singapore
Family with teens
Superior Room
Stayed 1 night in July 2018
LOVE THE LOCATION!!!!!!”
ITS NOT AS BAD AS WHAT THE REVIEW SAYS!!!!!! It was a great stay for our weekend getaways. Love love the beach as there are lot of facilities for the guest. Would come again for sure however I was disappointed that this resort does not have watersports comparing with other resort nearby and we encounter about 4 small cockroaches which make us uncomfortable especially during sleeping.
Reviewed August 20, 2018
8.0
Excellent
Chia from Malaysia
Family with teens
Superior Room
Stayed 1 night in July 2018
Need have lifeguard at swimming pool, and the restaurant has alot flies. ”
the swimming pool need to clearly label out the deepness of the water . 2 times a kid drown infront of me in 2 days i staying there. And the cleanliness of the room and restaurant need to improve. The room is abit dusty, and the restaurant has alot flies when i having my dinner and breakfast at there.
Reviewed August 01, 2018
10.0
Exceptional
Izdiani from Malaysia
Group
Superior Room
Stayed 1 night in January 2019
Great”
Beautiful environment specially at night at beach area, the staffs always smile & polite, good breakfast choise. Great experience stayed in Sand & Sandals 👍🏼👍🏼
Reviewed January 16, 2019
6.0
Avas from Singapore
Family with teens
Superior Room
Stayed 2 nights in December 2018
Above average”
Breakfast buffet has fallen from old days of Pulai Spring in term of quality. Overall, price went up for the renovated sites, but cleanliness of place is terrible. Stinky bedroom flooring, uncomfortable to walk bare footed.
Reviewed December 12, 2018
9.6
Exceptional
Bee from Singapore
Family with young children
Superior Room
Stayed 2 nights in November 2018
great place for old folks and young kids”
this is our 3d2n family getaway. we had 11 members from 3 years old to 70 plus years old. the compound is huge. there is a small indoor playground. a live band pub which is children friendly and elderly friendly. there is also a game room, variety is limited but we all had fun. slow pace. there are a few pool areas catered for people who wish to do laps and children area, there is also a Jacuzzi pool. overall very good experience. breakfast can be improved thou.
Reviewed November 22, 2018
5.6
Jihan from Malaysia
Group
Deluxe With View Double
Stayed 2 nights in November 2018
Nice place but the service not worth the amount you pay”
The place was beautiful however alot of things should be improve to meet the price being paid. 90% of the machine in the game room were out of service, receptionist was not informative about the facilities during check in (e.g wifi details, breakfast location, etc) there were construction near the sea sport that spoilt the garden view.
Reviewed November 20, 2018
12345
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  • Very good location