Shangri-La Hotel Guangzhou
Shangri-La Hotel Guangzhou
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"All was great Thank you !"

Mazen

|

April 12, 2018

Premier River View - Guestroom Shangri-La Hotel Guangzhou
Premier River View - Guestroom
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Lobby Shangri-La Hotel Guangzhou
Lobby
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Interior view Shangri-La Hotel Guangzhou
Interior view
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Interior view Shangri-La Hotel Guangzhou
Interior view
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See map Shangri-La Hotel Guangzhou
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Excellent
Location
8.1
See all 64 photos Shangri-La Hotel Guangzhou
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Removed from saved list
Excellent
From 450 reviewsSee what guests said
8.6
/
10
Exceptional cleanliness
9.2
Recommended by 90% of guests
Value for money8.1
Distance to city center6.5 km
Location rating8.1
Nearest airportGuangzhou Baiyun International Airport (CAN)
Distance to airport32.7 km
  • 530 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
8.9
Excellent
Room comfort & quality
This property is in high demand!Last booked a few minutes ago
Deluxe River View
Deluxe River View
...
  • Room size: 45 m²/484 ft²
  • River view
  • 2 double beds and 1 king be...
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Executive River View
Executive River View
...
  • Room size: 44 m²/474 ft²
  • River view
  • 2 single beds or 1 double b...
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Premier River View
Premier River View
...
  • Room size: 42 m²/452 ft²
  • River view
  • 2 single beds or 1 king bed
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Deluxe
Deluxe
...
  • Room size: 44 m²/474 ft²
  • City view
  • 2 single beds and 1 king be...
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Horizon Deluxe Room
Horizon Deluxe Room
...
  • Room size: 44 m²/474 ft²
  • City view
  • 2 single beds or 1 double b...
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Family Room
Family Room
...
  • Room size: 87 m²/936 ft²
  • Non-smoking
  • 1 super king bed
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Horizon Deluxe Twin Room with Riverview
Horizon Deluxe Twin Room with Riverview
...
  • Room size: 44 m²/474 ft²
  • Shower and bathtub
  • 2 single beds
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Executive Suite
Executive Suite
...
  • Room size: 87 m²/936 ft²
  • River view
  • 1 king bed
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Horizon Deluxe King Room with Riverview
Horizon Deluxe King Room with Riverview
...
  • Room size: 44 m²/474 ft²
  • Shower and bathtub
  • 1 super king bed
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Single Premier River View
Single Premier River View
...
  • Room size: 44 m²/474 ft²
  • Shower and bathtub
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What people love about the property

  • "Excellent staff and great restaurants in the Hotel."

    Michael

    |

    December 5, 2016

  • "Clean and comfortable"

    Thananuch

    |

    August 27, 2016

  • "The hotel is very good"

    Sathaporn

    |

    April 3, 2016

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More about Shangri-La Hotel Guangzhou

More about Shangri-La Hotel Guangzhou

"Breakfast very good !"

SUI M.

|

February 4, 2017

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Chinese cuisine
Chinese cuisine
Jin JiaLi Restaurant
380 m Chinese
Zheng Ji Yuan Lin Mei Shi
820 m Chinese
BiaoShu Restaurant (YuanCun)
860 m Chinese, Fast food
American cuisine
American cuisine
Ajisen Ramen (Tian Yu)
4.8 km American, Asian
Feeling Coffee Bar
4.9 km American, Bar, European
Ebony
5.2 km American, Asian, European
Fast food
Fast food
McDonald's (BaoLi ShiJie MaoYi Center)
550 m Fast food, Indian
Yi Ke
550 m Fast food
McDonald's (HuiZhanZhongXin Phase 1)
730 m Fast food

What they offer

"Very good service:)"

Huang

|

April 4, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (450)Booking.com Reviews (659)
8.6
/
10
Cleanliness9.2
Facilities8.7
Location8.1
Room comfort and quality8.9
Service9.0
Value for money8.1
Provided by verified guests of Agoda
All languages
All guests (450)
All room types
Showing 327 verified guest comments
12345
7.6
Very good
Deepak from India
Family with young children
Deluxe River View
Stayed 3 nights in March 2018
Very good”
There was no Indian food .
Reviewed October 13, 2018
10.0
Exceptional
Terrance from United States
Family with young children
Deluxe
Stayed 1 night in October 2018
Exceptional”
We have stayed at the shangri-la before. This time was drying the holiday and check-in was nearly an hour. We had booked two rooms and one wasn’t ready and we had to wait another hour. It was a bit frustrating, but again it was during th holiday so I do have a sense of understanding. We did enjoy our stay. Rooms a decent size and the outdoor pool is always relaxing. Breakfast buffet is really worth the money. We will stay there again, but probably not during a holiday.
Reviewed October 06, 2018
8.0
Excellent
Agha from Pakistan
Couple
Deluxe
Stayed 8 nights in July 2018
Very good”
An excellent hotel having all the facilities and a friendly staff to make our stay pleasant and comfortable.. The hotel is very clean and well kept with a great pool and a large garden in the back. The lounge on the 34th floor has a breathtaking view of the Pearl River and the city’s skyline.
Reviewed August 07, 2018
Dear Guest, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us. We are delighted to know you had a pleasant stay with us. Your recognition is a great motivator for us to continue to provide our heart-felt hospitality, and it will be gladly shared with all our colleagues. We look forward to welcoming you back on your next visit here. Warm regards, Shangri-La Hotel Guangzhou at your service team
Responded August 13, 2018
Shangri-La Hotel Guangzhou
6.8
Good
chu from Malaysia
Family with young children
Deluxe
Stayed 2 nights in July 2018
so much trouble with this Shangri-La hotel ”
First of all, we went with one 4 months baby, one kid, 3 adults. 2 days before the departure, we sent a message to book the shuttle bus. However, when we arrived, we couldn't find the pickup point of shuttle bus. We used the Map which provided by hotel to inquiry many local people to guide us the location, but the Map is so fuzzy. I tried to call the reception, but the line is busy all the time. I've dropped my phone number when we make the reservation. At last, we could talk to reception and they asked us to go to the place where the driver is waiting for. However, there was a big rain (typhoon). At that kind of serious weather, I think with a 5 star hotel will come to pick us up instead of asking us to go some place without any rain shelter along the way. It took 15 mins walking to there because we were not familiar with the place. Of course, all of us were wet as a drowned rat. When we arrived at the hotel, they explained a staff did not go to pickup place because of the bad weath
Reviewed July 19, 2018
Dear Guest, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us. First and foremost please accept our sincere apology for the inconvenience caused to you. We are a company that believes in quality and feedback like yours will certainly help us in improving in our service to guests. We have shared the issues you mentioned to related departments for further actions. Please rest assured that such a thing will not happen again, as our commitment is to bring our distinctive “hospitality from the heart”. We really hope that this incidental experience will not undermine your trust in us and cordially look forward to welcoming you back in the nearest future.
Responded August 03, 2018
Shangri-La Hotel Guangzhou
9.2
Exceptional
Rivaldy from Indonesia
Couple
Deluxe
Stayed 1 night in December 2017
Great hotel by class”
Amazing hotel garden, its huge. Awesome staff, it was clean and comfortable.
Reviewed July 03, 2018
Dear Guest, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us. We are delighted to know you had a pleasant stay with us. Your recognition is a great motivator for us to continue to provide our heart-felt hospitality, and it will be gladly shared with all our colleagues. We look forward to welcoming you back on your next visit here. Warm regards, Shangri-La Hotel Guangzhou at your service team!
Responded July 16, 2018
Shangri-La Hotel Guangzhou
10.0
Exceptional
Mazen from Lebanon
Business traveler
Deluxe
Stayed 3 nights in April 2018
Great Stay in a Great Hotel !”
All was great, especially Housekeeping staff were very nice ! All was great Thank you !
Reviewed April 12, 2018
Dear Guest, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us. We are delighted to know you had a pleasant stay with us. Your recognition is a great motivator for us to continue to provide our heart-felt hospitality, and it will be gladly shared with all our colleagues. We look forward to welcoming you back on your next visit here. Warm regards, Shangri-La Hotel Guangzhou at your service team!
Responded April 17, 2018
Shangri-La Hotel Guangzhou
6.8
Good
Jacob from Qatar
Business traveler
Deluxe River View
Stayed 6 nights in March 2018
CIFF Exhibition attendee”
The price of the room and food is quite high, even the services are quite high, if you have an early check in or check out the hotel tends to charge rack rate for half a day, rather than what you booked online with. The location is perfect for the Exhibition as it is a stone throw away with to and fro shuttle service and back entrance towards hall way 9.1 onwards. Room service does not have pizza, so it might leave you confused a bit on what to get. Best is to get breakfast at the hotel rather than pay for it online, more expensive as part of the room. During the fairs all food, rates are doubled, evening meal is the most expensive one. Other than this excellent hotel for my purpose, will stay again for exhibition purpose only, as commuting in China during rush hour can be a pain. If given a choice Shangri La is better than Westin or Langham around the same area.
Reviewed April 10, 2018
Dear guests, Thank you for staying at Shangri-La Hotel, Guangzhou, and feedback on your experience. We attach great importance to the food variety and prices you have raised and will discuss with relevant departments for better improvement. Looking forward to your visit to Shangri-La Hotel, Guangzhou. We look forward to welcoming you back on your next visit here. Warm regards, Shangri-La Hotel Guangzhou at your service team!
Responded April 11, 2018
Shangri-La Hotel Guangzhou
9.2
Exceptional
Robert from Australia
Business traveler
Horizon Deluxe Room
Stayed 3 nights in April 2018
Exceptional”
If you can get it on special it is excellent value if attending an exhibition in Guangzhou. The staff were excellent and pleasant. Rob
Reviewed April 08, 2018
Dear Guest, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us. We are delighted to know you had a pleasant stay with us. Your recognition is a great motivator for us to continue to provide our heart-felt hospitality, and it will be gladly shared with all our colleagues. We look forward to welcoming you back on your next visit here. Warm regards, Shangri-La Hotel Guangzhou at your service team!
Responded April 11, 2018
Shangri-La Hotel Guangzhou
10.0
Exceptional
Tan from Vietnam
Business traveler
Deluxe River View
Stayed 2 nights in April 2018
Great service”
Great service nice staffs
Reviewed April 08, 2018
Dear Guest, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us. We are delighted to know you had a pleasant stay with us. Your recognition is a great motivator for us to continue to provide our heart-felt hospitality, and it will be gladly shared with all our colleagues. We look forward to welcoming you back on your next visit here. Warm regards, Shangri-La Hotel Guangzhou at your service team!
Responded April 11, 2018
Shangri-La Hotel Guangzhou
10.0
Exceptional
Huang from Taiwan
Business traveler
Deluxe River View
Stayed 1 night in March 2018
Cozy like at home”
All of stuffs are very helpful and always wearing smiles. Very good service:)
Reviewed April 04, 2018
Dear Guest, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us. We are delighted to know you had a pleasant stay with us. Your recognition is a great motivator for us to continue to provide our heart-felt hospitality, and it will be gladly shared with all our colleagues. We look forward to welcoming you back on your next visit here. Warm regards, Shangri-La Hotel Guangzhou at your service team!
Responded April 11, 2018
Shangri-La Hotel Guangzhou
6.4
Good
ALAN from Australia
Business traveler
Horizon Deluxe Room
Stayed 4 nights in March 2018
Disappointed Shangrila standard ”
Shangrila hotels are losing their panache you are not consistent with service and quality. I think I will be looking elsewhere maybe Westin hotels.
Reviewed March 22, 2018
Dear Guest, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us. We will report the issue you have mentioned here to the related department to follow up. Once again, thank you for staying with us and looking forward to welcoming you to experience Shangri-La hospitality again. Warm regards, Shangri-La Hotel Guangzhou at your service team!
Responded March 27, 2018
Shangri-La Hotel Guangzhou
8.0
Excellent
Nicholas from Malaysia
Business traveler
Premier River View
Stayed 1 night in March 2018
good”
good
Reviewed March 15, 2018
Dear Guest, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us. We are delighted to know you had a pleasant stay with us. Your recognition is a great motivator for us to continue to provide our heart-felt hospitality, and it will be gladly shared with all our colleagues. We look forward to welcoming you back on your next visit here. Warm regards, Shangri-La Hotel Guangzhou at your service team!
Responded March 16, 2018
Shangri-La Hotel Guangzhou
7.2
Very good
Man from Hong Kong
Family with young children
Deluxe River View
Stayed 2 nights in February 2018
Very good”
stayed there during chinese new year it seems that the hotel is not prepared for handling high occupancy period took us more than an hour more than the checkin time to wait for the room to be prepared. the hotel is like in the middle of no where so all u could do is sitting/standing in the already crowded lobby to wait for it. we have ordered 2 rooms with twin beds side by side but turned out the only rooms available would be 2 consecutive rooms with one king sized bed or we have to go for separate rooms with twin beds. we asked for extra blankets and they told us they are running out of blankets. the overall service was actually a bit disappointing from a ShangriLa hotel.
Reviewed February 24, 2018
Dear Guest, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us. We will report the issue you have mentioned here to the related department to follow up. Once again, thank you for staying with us and looking forward to welcoming you to experience Shangri-La hospitality again. Warm regards, Shangri-La Hotel Guangzhou at your service team!
Responded February 26, 2018
Shangri-La Hotel Guangzhou
10.0
Exceptional
Sean from Australia
Family with young children
Deluxe
Stayed 3 nights in December 2017
Exceptional”
Stayed 3 nights before Christmas. Spectacular Christmas lights in the garden near the pool area. Staff are very friendly and helpful. The kids were given two panda mascots on
Reviewed February 13, 2018
Dear Guest, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us. We are delighted to know you had a pleasant stay with us. Your recognition is a great motivator for us to continue to provide our heart-felt hospitality, and it will be gladly shared with all our colleagues. We look forward to welcoming you back on your next visit here. Warm regards, Shangri-La Hotel Guangzhou at your service team!
Responded February 13, 2018
Shangri-La Hotel Guangzhou
8.4
Excellent
Swee from Malaysia
Couple
Deluxe
Stayed 1 night in November 2017
Classic and clean hotel, friendly and professionally helpful staff but night time sing is below par.”
The crowd confirms the singing session is unattractive and way below China standard of music. No value for money and bad selection.
Reviewed November 10, 2017
Dear Guest, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us. We look forward to welcoming you back on your next visit here. Warm regards, Shangri-La Hotel Guangzhou at your service team!
Responded November 13, 2017
Shangri-La Hotel Guangzhou
7.2
Very good
Hyacinth from Philippines
Business traveler
Deluxe
Stayed 2 nights in December 2016
Old Shangrila Hotel but still Beautiful”
It was one of the oldest Shangrila Hotels I have tried in the word, but the staff is great and very professional. Food was awesome too and the room, although old was very very comfortable and spacious. Just quite far to my business meetings,.
Reviewed October 23, 2017
Dear Guest, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us. Kindly note that our complimentary shuttle bus (with wi-fi) can take you to and from the city’s key locations including the East Railway Station... Hope that you may make use of it next time. I'm thrilled to know you enjoyed our overall facilities and services, and will be very glad to pass your compliments to our colleague. We look forward to welcoming you back on your next visit here. Warm regards, Shangri-La Hotel Guangzhou at your service team!
Responded October 24, 2017
Shangri-La Hotel Guangzhou
10.0
Exceptional
Terrance from United States
Family with young children
Deluxe River View
Stayed 1 night in October 2017
Excellent Staycation ”
Our visit was during the October holiday in China. We spent a night to get away and to enjoy some good food. We had room service, which was prompt and did not disappoint. The breakfast buffet is excellent and will become a restaurant we go to on the weekends when cereal and toast won't cut it. The outdoor pool is fantastic and open until 10pm, although you must swim with a swim cap which was the first time I've ever had to wear one. Overall, the service is fantastic and its earned 5 Stars are definitely deserved. Will 100% return!!!
Reviewed October 09, 2017
Dear Guest, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us. We are delighted to know you had a pleasant stay with us. Your recognition is a great motivator for us to continue to provide our heart-felt hospitality, and it will be gladly shared with all our colleagues. We look forward to welcoming you back on your next visit here. Warm regards, Shangri-La Hotel Guangzhou at your service team!
Responded October 10, 2017
Shangri-La Hotel Guangzhou
8.4
Excellent
Marie from Australia
Family with young children
Deluxe
Stayed 3 nights in August 2017
Excellent”
If you plan to stay here, make sure to plan your itinerary carefully as it is very far from a lot of places. Feels like it is in the middle of nowhere. Although location is very far from CBD, the hotel itself is very grand. A lot of things to do in the hotel already. Swimming pools are very good. Breakfast buffet was excellent. Staff very friendly. Not all can speak fluent english though but they make sure they help you out the best way they can. Make sure to use their complimentary transportation to and fro the hotel. It will save you hassle of catching taxi.
Reviewed September 11, 2017
Dear Guest, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us. We are delighted to know you had a pleasant stay with us. Your recognition is a great motivator for us to continue to provide our heart-felt hospitality, and it will be gladly shared with all our colleagues. We look forward to welcoming you back on your next visit here. Warm regards, Shangri-La Hotel Guangzhou at your service team!
Responded September 11, 2017
Shangri-La Hotel Guangzhou
10.0
Exceptional
LEE from Taiwan
Business traveler
Deluxe River View
Stayed 1 night in September 2017
very good”
very good
Reviewed September 04, 2017
Dear Guest, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us. We are delighted to know you had a pleasant stay with us. Your recognition is a great motivator for us to continue to provide our heart-felt hospitality, and it will be gladly shared with all our colleagues. We look forward to welcoming you back on your next visit here. Warm regards, Shangri-La Hotel Guangzhou at your service team!
Responded September 05, 2017
Shangri-La Hotel Guangzhou
6.8
Good
hye from South Korea
Family with young children
Deluxe
Stayed 1 night in June 2017
Service was very slow. Took 30min to receive my luggauge to the room. ”
Restaurant credit was not able to use properly. It was not captured it in the final invoice but staff kept saying it was used. Hard to understand how it works
Reviewed July 02, 2017
Dear Guest, Thank you for choosing Shangri-La Hotel, Guangzhou and for sharing your comments on your recent stay with us. We will report the issue you have mentioned here to the related department to follow up. Once again, thank you for staying with us and looking forward to welcoming you to experience Shangri-La hospitality again. Warm regards, Shangri-La Hotel Guangzhou at your service team!
Responded July 03, 2017
Shangri-La Hotel Guangzhou
12345
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