Shangri-La Hotel
Shangri-La Hotel
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Deluxe - Bed Shangri-La Hotel
Deluxe - Bed
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Lobby Shangri-La Hotel
Lobby
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Lobby Shangri-La Hotel
Lobby
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Interior view Shangri-La Hotel
Interior view
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Location
Excellent
8.3
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Shangri-La Hotel

Excellent location
Stay in the heart of Surabaya
Have a question for Shangri-La Hotel?
Excellent
From 464 reviewsSee what guests said
8.4
Recommended by 94% of guests
  • Airport transfer

  • Heart of the city

  • Currency exchange

  • Free Wi-Fi in all rooms

Room choices
8.5
Excellent
Room comfort & quality
Don't miss out!7 travelers have booked today.
Horizon Deluxe
Horizon Deluxe
...
  • City view
  • 35 m²/377 ft²
  • 1 queen bed
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Executive King Bed
Executive King Bed
...
  • City view
  • 49 m²/527 ft²
  • 1 king bed
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Deluxe
Deluxe
...
  • City view
  • 35 m²/377 ft²
  • 2 single beds and 1 double ...
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Executive Suite
Executive Suite
...
  • 180 m²/1938 ft²
  • Executive lounge access
  • 1 super king bed
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Horizon Executive
Horizon Executive
...
  • 49 m²/527 ft²
  • Shower
  • 1 super king bed
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Double Or Twin Executive
Double Or Twin Executive
...
  • 49 m²/527 ft²
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Single Executive
Single Executive
...
  • 36 m²/388 ft²
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Single Deluxe
Single Deluxe
...
  • 36 m²/388 ft²
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Double Or Twin Deluxe
Double Or Twin Deluxe
...
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    Single Deluxe
    Single Deluxe
    ...
    • 36 m²/388 ft²
    Enter dates to see prices
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    More about Shangri-La Hotel

    More about Shangri-La Hotel

    Nearest essentials

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    Some helpful facts

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    Real reviews from real guests

    Agoda Reviews (464)Booking.com Reviews (113)
    8.4
    Excellent
    Read reviews from:
    Cleanliness8.6
    Facilities8.8
    Location8.3
    Room comfort and quality8.5
    Service8.6
    Value for money7.9
    Provided by verified guests of Agoda
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    Room type
    Executive King Bed
    Deluxe
    Horizon Deluxe
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    Showing 375 verified guest comments
    12345
    9.2
    Exceptional
    Yolanda from Indonesia
    Family with young children
    Deluxe
    Stayed 1 night in May 2018
    Hotel room just got renovations”
    Food is great, hotel room just got renovations. Its clean, new, very cozy, bed also got change to the new one.
    Reviewed May 09, 2018
    8.4
    Excellent
    Tiffany from Indonesia
    Family with young children
    Deluxe
    Stayed 2 nights in March 2018
    Lives up to its shangrila reputation”
    Probably one of the best value shangrilas around the world. Really can’t complain. Rooms seem to be newly renovated. I broke my ankle and staff really went out of their way to assist including getting my food at their lunch buffet! Look out for their promotions as I missed the 30percent off F&B credit which would have been a bonus. Pool was not the best (for kids) and they don’t have a kids club but the service and everything else makes up for it. Will stay here again next time we are in Surabaya.
    Reviewed March 31, 2018
    9.6
    Exceptional
    Wai from Malaysia
    Business traveler
    Executive King Bed
    Stayed 1 night in March 2018
    Friendly staff.”
    Top class service.
    Reviewed March 29, 2018
    10.0
    Exceptional
    James from Indonesia
    Couple
    Deluxe
    Stayed 1 night in November 2017
    Nice hotel. Kind of expensive, but its Singapore...”
    We are ShangriLa Gold Circle Members and we always stay at the Shang. The only negative is the food in the downstairs restaurant. The food was poor quality and the wait staff is overwhelmed by hotel guests.
    Reviewed March 19, 2018
    10.0
    Exceptional
    endro from Indonesia
    Business traveler
    Deluxe
    Stayed 1 night in February 2018
    none”
    none
    Reviewed February 21, 2018
    10.0
    Exceptional
    huyoenoes from Indonesia
    Family with young children
    Executive King Bed
    Stayed 2 nights in December 2017
    good”
    good
    Reviewed February 08, 2018
    10.0
    Exceptional
    mariana from Indonesia
    Family with young children
    Deluxe
    Stayed 1 night in January 2018
    99”
    All is PERFECT!!!!! Thank u Shanrilla
    Reviewed January 16, 2018
    8.8
    Excellent
    Diah from Indonesia
    Solo traveler
    Deluxe
    Stayed 1 night in January 2018
    Good hotel undergoing renovation”
    in the beginning the hotel gave a room next to a renovation area, so the sound was quite loud. but they upgraded the room and we had bigger and better room. the renovated room was really beautiful and well designed. the food can be better though.
    Reviewed January 06, 2018
    9.6
    Exceptional
    Cun from Indonesia
    Couple
    Deluxe
    Stayed 1 night in December 2017
    Newly renovated”
    Great location Newly renovated rooms Good restaurant choices Quiet and clean Fast check in and check out
    Reviewed January 02, 2018
    9.2
    Exceptional
    Qader from Singapore
    Family with young children
    Deluxe
    Stayed 1 night in December 2017
    Top Class Service and Facilities”
    Service was just top class. Practically all staff were very helpful and friendly. The lobby lounge is huge and beautiful, very comfortable. Loved the stay.
    Reviewed December 31, 2017
    8.0
    Excellent
    Agung from Indonesia
    Family with young children
    Executive King Bed
    Stayed 3 nights in December 2017
    Very nice hotel”
    Its very nice hotel to stay for family with children. And Good lounge.
    Reviewed December 20, 2017
    6.4
    Good
    Sam from Indonesia
    Solo traveler
    Deluxe
    Stayed 1 night in November 2017
    Construction site!”
    I had bathroom renovations happnening on the whole floor my room was on. Requested a room move and was just a blank its not possaible. After traveling 16 hours all I want was to go to sleep. Will never stay at this hotel again
    Reviewed December 06, 2017
    9.6
    Exceptional
    Phinisi from Indonesia
    Group
    Executive King Bed
    Stayed 2 nights in November 2017
    Good place good location ”
    +location +clean +nicestaff -noisy because when i stay they're having renovation
    Reviewed November 07, 2017
    9.2
    Exceptional
    Farley from Philippines
    Business traveler
    Deluxe
    Stayed 1 night in October 2017
    excellent location ”
    expensive but worth it
    Reviewed October 21, 2017
    8.0
    Excellent
    Sylvia from Singapore
    Group
    Deluxe
    Stayed 1 night in September 2017
    Good service”
    Our stay at Shangri-La Hotel was pleasant. The staff were polite and friendly.
    Reviewed October 18, 2017
    10.0
    Exceptional
    Kesinee from Thailand
    Business traveler
    Deluxe
    Stayed 2 nights in September 2017
    Great location”
    It's perfect for my business trip. The location and facilities are good.
    Reviewed October 14, 2017
    9.6
    Exceptional
    Skolastika from Indonesia
    Family with young children
    Stayed 1 night in July 2017
    big room, nice swimming pool”
    Great stay here. Nice and friendly staff. Great room, spacious and tidy. Breakfast was average, nice food. We love the Bar, many choice for liquor and nice view to see Surabaya from high. My child love the swimming pool. It had clean water and tiny water playzone.
    Reviewed August 17, 2017
    9.2
    Exceptional
    Chin from Indonesia
    Business traveler
    Deluxe
    Stayed 1 night in May 2017
    my favorite place”
    everytime I am on business travel I stay in shangrilla, I like the hotel 's ambience and the room are spacious and comfortable. surely will come back
    Reviewed July 19, 2017
    10.0
    Exceptional
    Dien from Singapore
    Business traveler
    Stayed 1 night in August 2016
    Grand & Superb Hotel”
    Charming Environment & Very Comfortable Bed for Excellent Good-night Sleep
    Reviewed May 18, 2017
    10.0
    Exceptional
    Ahmed from Saudi Arabia
    Solo traveler
    Stayed 2 nights in May 2016
    Exceptional”
    Great experience Shangri La hotel. nice staff and clean big rooms, i like my stay there
    Reviewed May 06, 2017
    12345
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