Shangri-La Hotel
Shangri-La Hotel
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"Will stay here again next time we are in Surabaya."

Tiffany C.

|

March 31, 2018

Horizon Deluxe - Bed Shangri-La Hotel
Horizon Deluxe - Bed
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Lobby Shangri-La Hotel
Lobby
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Lobby Shangri-La Hotel
Lobby
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Interior view Shangri-La Hotel
Interior view
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See map Shangri-La Hotel
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Excellent
Location
8.3
See all 45 photos Shangri-La Hotel
See all 45 photos
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Shangri-La Hotel

Excellent location
- 2.06 kilometers from city center
- What's nearby?
Excellent
From 530 reviewsSee what guests said
8.5
/
10
Excellent facilities
8.9
Recommended by 96% of guests
Value for money8.0
Distance to city center5. Km
Location rating8.3
Nearest airportJuanda International Airport (SUB)
Distance to airport12.4 km
  • Airport transfer

  • Located in heart of Surabaya

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
8.5
Excellent
Room comfort & quality
This property is in high demand!Last booked 8 hours ago
Horizon Deluxe
Horizon Deluxe
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 queen bed
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Executive King Bed
Executive King Bed
...
  • Room size: 49 m²/527 ft²
  • City view
  • 1 king bed
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Deluxe
Deluxe
...
  • Room size: 36 m²/388 ft²
  • City view
  • 2 single beds or 1 double b...
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Executive Suite
Executive Suite
...
  • Room size: 180 m²/1938 ft²
  • Shower
  • 1 super king bed
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Single Executive
Single Executive
...
  • Room size: 36 m²/388 ft²
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Single Deluxe
Single Deluxe
...
  • Room size: 36 m²/388 ft²
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Single Deluxe
Single Deluxe
...
  • Room size: 36 m²/388 ft²
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Executive Twin
Executive Twin
...
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    Twin/Double room - De Luxe
    Twin/Double room - De Luxe
    ...
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      Basic Suite
      Basic Suite
      ...
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        What people love about the property

        • "The staff were polite and friendly."

          Sylvia

          |

          October 18, 2017

        • "The location and facilities are good."

          Kesinee

          |

          October 14, 2017

        • "Nice staff and clean big rooms, i like my stay there"

          Ahmed

          |

          May 6, 2017

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        More about Shangri-La Hotel

        More about Shangri-La Hotel

        "Its very nice hotel to stay for family with children."

        Agung

        |

        December 20, 2017

        An overview

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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        What they offer

        "The lobby lounge is huge and beautiful, very comfortable."

        Qader

        |

        December 31, 2017

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        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        Property's guest policies

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        Some helpful facts

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        Announcements

        Bathtub is not equipped on room type Horizon Deluxe

        Real reviews from real guests

        Agoda Reviews (530)Booking.com Reviews (137)
        8.5
        /
        10
        Cleanliness8.7
        Facilities8.9
        Location8.3
        Room comfort and quality8.5
        Service8.7
        Value for money8.0
        Provided by verified guests of Agoda
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        All guests (530)
        All room types
        Showing 397 verified guest comments
        12345
        8.4
        Excellent
        nana from Indonesia
        Family with young children
        Deluxe
        Stayed 2 nights in July 2018
        Comfortable place to stay with family”
        I was staying here to attend my friend’s wedding. The staff are very helpful and friendly with the kids. The foods are great, for the adults but kinda pricey for the little kids. But as an established hotel, it’s a good hotel with good service and it’s recommended for families especially kids and seniors who loves to enjoy their all day staying.
        Reviewed November 08, 2018
        9.6
        Exceptional
        NGAI from Singapore
        Couple
        Horizon Deluxe
        Stayed 1 night in November 2018
        Excellent services”
        Probably the cheapest Shangri-La in Asia. After check out, we told the staff that our flight will be delayed. They allowed us to rest at the club lounge with afternoon tea served!
        Reviewed November 07, 2018
        10.0
        Exceptional
        Paul from Singapore
        Business traveler
        Deluxe
        Stayed 1 night in September 2018
        Lovely Hotel and large rooms”
        Great Hotel with Many facilities
        Reviewed October 17, 2018
        9.2
        Exceptional
        David from Singapore
        Couple
        Deluxe
        Stayed 2 nights in September 2018
        Exceptional”
        Lovely hotel with very good pool complex for both adults and children. With the exception of the Desperado's the food and in particular the seafood buffet, was superb. The bar at Desperado's was great and the staff lovely, but the food in the grill was very poor. My overlarge burger had been boiled and there was no trace of the Cajun spices. The Mount Bromo tour was a fantastic experience . Our taxi and jeep driver were great. Olive was our wonderful tourguide and our breakfast was simple and tasty. I definitely recommend the pony ride.
        Reviewed October 02, 2018
        9.6
        Exceptional
        Sugiarto from Indonesia
        Couple
        Deluxe
        Stayed 1 night in September 2018
        Exceptional”
        Complete
        Reviewed October 02, 2018
        10.0
        Exceptional
        poppie from Indonesia
        Business traveler
        Executive King Bed
        Stayed 1 night in September 2018
        100”
        1000
        Reviewed September 14, 2018
        6.4
        Good
        Eui from South Korea
        Business traveler
        Deluxe
        Stayed 3 nights in September 2018
        One of nice hotels in Surabaya”
        Good and convenient
        Reviewed September 10, 2018
        8.8
        Excellent
        Chandramouleeswaran from Malaysia
        Solo traveler
        Deluxe
        Stayed 2 nights in September 2018
        my suggestions to Agoda”
        I made this booking as bed and breakfast. but on arrival hotel tells me breakfast not included. In your confirmation slip you never mention the rate you showed when I made the booking and also not the plan (with breakfast or not etc). now when I made the booking weeks ago how do I remember? you must clearly give all details in the confirmation slip you send by email.
        Reviewed September 08, 2018
        8.0
        Excellent
        Leonard from Indonesia
        Business traveler
        Deluxe
        Stayed 1 night in September 2018
        Great Location in South/West Surabaya”
        Near the toll road. The only problem is that there are no food by walking distance.
        Reviewed September 08, 2018
        8.8
        Excellent
        Rodney from United States
        Family with young children
        Horizon Deluxe
        Stayed 1 night in May 2018
        Cheapest Shangri-la you will ever stay in”
        This was a one night getaway just to enjoy the facilities. Had a great stay. Agoda prices make it so worth it. Everything inside the hotel was great (the exterior of the building is nothing special with some chipping paint etc...). Pool nice, breakfast was fantastic. We will definitely go again.
        Reviewed August 13, 2018
        7.6
        Very good
        nur from Malaysia
        Couple
        Deluxe
        Stayed 1 night in April 2018
        so far so good”
        worth the money
        Reviewed July 18, 2018
        9.2
        Exceptional
        nassa from Indonesia
        Family with young children
        Deluxe
        Stayed 3 nights in June 2018
        Awesome stay, would love to come back.”
        Stunning lobby with calming atmosphere and view, could stay there for hours. Staff were great and friendly, food was great, love the cheesecake and es puter! Kids love the pool and the room. Highly recomended.
        Reviewed July 08, 2018
        9.6
        Exceptional
        Sukontip from Thailand
        Business traveler
        Executive King Bed
        Stayed 2 nights in June 2018
        Love a taste of Chinese restaurant”
        Clean room and Good taste of Chinese foods
        Reviewed July 04, 2018
        8.0
        Excellent
        BUNIARTI from Indonesia
        Business traveler
        Deluxe
        Stayed 2 nights in February 2018
        NICE”
        NICE
        Reviewed July 04, 2018
        8.8
        Excellent
        Susan from Australia
        Family with young children
        Deluxe
        Stayed 2 nights in June 2018
        Smoking policy!!!”
        We've enjoyed our stay at Shangrila, everything is excellent, except for one thing that people are allowed to smoked in the Lobby are. We were so annoyed everytime we passed or wait around Lobby area, especially We have young children with us (4yo and 17month Baby). The smoking policy should really more strict abt smoking inside the building as it is againts Occupational Health and Safety (esp for young ages) and adult who doesnt smoke become Third Party Smoker. I hope this matter will be fixed immediately, because We do considered to stay back at Shangrila Surabaya im the future Thank you. Regards, Susan Tan
        Reviewed June 30, 2018
        10.0
        Exceptional
        Meidy from Indonesia
        Family with young children
        Deluxe
        Stayed 1 night in June 2018
        Excellent quality”
        I was staying with my family. The room was excellent. The facilities in our room also. Wifi very easy to connect & very fast connection. We also love the pool, it was huge & has a slide. Parents & kid were happy.
        Reviewed June 29, 2018
        8.8
        Excellent
        Lie from Indonesia
        Family with young children
        Horizon Deluxe
        Stayed 2 nights in June 2018
        menu breakfast krg bervariasi”
        menu breakfast krg bervariasi, 2 hari breakfast menunya sama .. breakfastnya krg enak dan krg menarik..
        Reviewed June 19, 2018
        9.2
        Exceptional
        Yolanda from Indonesia
        Family with young children
        Deluxe
        Stayed 1 night in May 2018
        Hotel room just got renovations”
        Food is great, hotel room just got renovations. Its clean, new, very cozy, bed also got change to the new one.
        Reviewed May 09, 2018
        8.4
        Excellent
        Tiffany from Indonesia
        Family with young children
        Deluxe
        Stayed 2 nights in March 2018
        Lives up to its shangrila reputation”
        Probably one of the best value shangrilas around the world. Really can’t complain. Rooms seem to be newly renovated. I broke my ankle and staff really went out of their way to assist including getting my food at their lunch buffet! Look out for their promotions as I missed the 30percent off F&B credit which would have been a bonus. Pool was not the best (for kids) and they don’t have a kids club but the service and everything else makes up for it. Will stay here again next time we are in Surabaya.
        Reviewed March 31, 2018
        9.6
        Exceptional
        Wai from Malaysia
        Business traveler
        Executive King Bed
        Stayed 1 night in March 2018
        Friendly staff.”
        Top class service.
        Reviewed March 29, 2018
        12345
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