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Shangri-La Eros, New Delhi
Shangri-La Eros, New Delhi
Shangri-La Eros, New Delhi
Shangri-La Eros, New Delhi
Shangri-La Eros, New Delhi
Shangri-La Eros, New Delhi
Shangri-La Eros, New Delhi

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8.7

Excellent

4,003 reviews

4,003 reviews

Breakfast37
Housekeeping20
Food & Dining10
See map

9

Exceptional

Location rating score

Exceptional location - 580 meters from city center
Parking
FREE
Popular landmarks
Gurdwara Bangla Sahib 1.1 km
Connaught Place 1.1 km
India Gate 1.4 km
Lodhi Garden 2.7 km
Chandni Chowk 3.5 km
Humayun's Tomb 4.4 km
Red Fort 4.5 km
Swaminarayan Akshardham 5.9 km
Lotus Temple 8.5 km
Qutub Minar 11.1 km
Nearby landmarks
Thomas Cook (Janpath) 200 m
MS COTTAGE 360 m
Delhi Metro Museum 490 m
1911 Bar 530 m
Central Cottage Industries Emporium 610 m
Cottage Emporium 610 m
Sacred Heart Cathedral 640 m
Parliament Building 650 m
Janpath Metro Station 670 m
Patel Chowk Metro Station 680 m

Shangri-La Eros, New Delhi

19 Ashoka Road,Connaught Place, New Delhi, Central Delhi, New Delhi and NCR, India, 110001 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Central Delhi part of New Delhi and NCR, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Qutub Minar. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

670 meters to public transportation

Front desk [24-hour]

Airport transport

Excellent breakfast

780 meters to Rashtrapati Bhavan

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Transport to airport

Valet parking

Shuttle service

Exercise area

Spa

Complimentary WIFi in all rooms

Check-in/out [express]

Your dates are popular among travelersUsers are booking a place in New Delhi and NCR every 1 minutes on Agoda.com
Value for money8.3
Distance to city center1.0 Km
Location rating9.0
Nearest airportIndira Gandhi International Airport (DEL)
Distance to airport13.6 km

Rooms available at Shangri-La Eros, New Delhi

Excellent
Room comfort & quality

8.5

Horizon Deluxe King Room - 10% Discount on Food and Soft Beverages & Laundry
...
  • Room size: 27 m²/291 ft²
  • Outdoor view
  • 1 double bed
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Horizon Deluxe Twin Room - 10% Discount on Food and Soft Beverages & Laundry
...
  • Room size: 27 m²/291 ft²
  • Outdoor view
  • 1 king bed
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Deluxe Twin Room
...
  • Room size: 27 m²/291 ft²
  • Outdoor view
  • 2 single beds
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Premier King Room
...
  • Room size: 36 m²/388 ft²
  • Outdoor view
  • 1 king bed
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Deluxe King Room
...
  • Room size: 27 m²/291 ft²
  • Outdoor view
  • 1 single bed
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Executive Suite
...
  • Room size: 44 m²/474 ft²
  • Outdoor view
  • 1 king bed
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Horizon Premier Room 1 King
...
  • Room size: 36 m²/388 ft²
  • City view
  • 1 king bed
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Horizon Deluxe Room 2 Twins
...
  • Room size: 27 m²/291 ft²
  • City view
  • 2 single beds
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Executive Suite
...
  • Room size: 44 m²/474 ft²
  • City view
  • 1 king bed
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Deluxe Double Room
...
  • Room size: 27 m²/291 ft²
  • Outdoor view
  • 1 double bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Shangri-La Eros, New Delhi?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Shangri-La Eros, New Delhi?

Shangri-La Eros, New Delhi is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 3832 INR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Shangri-La Eros, New Delhi also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Shangri-La Eros, New Delhi has a car park right on site for maximum convenience. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around New Delhi and NCR with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Shangri-La Eros, New Delhi?

Start your mornings right, with the continental and buffet breakfast options offered at Shangri-La Eros, New Delhi. Adults can enjoy breakfast offered with an additional charge of 1593 INR if not included in the room rate.

What are my dining options at Shangri-La Eros, New Delhi?

Shangri-La Eros, New Delhi features 3 on-site restaurants for your dining convenience.

Can special events be hosted at Shangri-La Eros, New Delhi?

Your special occasion or event can be hosted at one of the 4 versatile venues.

Can business events be hosted at Shangri-La Eros, New Delhi?

The 3 venues can accommodate up to 12 people.

What is the smoking policy at Shangri-La Eros, New Delhi?

Shangri-La Eros, New Delhi does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Shangri-La Eros, New Delhi?

Janpath Metro Station is the closest train, metro, or bus station, about 660 m away from Shangri-La Eros, New Delhi.

What restaurants are nearby Shangri-La Eros, New Delhi?

Restaurants including Sorrento, Shang Palace and Floras Pind are popular in Shangri-La Eros, New Delhi’s neighborhood which is known as Central Delhi.

What popular shopping places are close to Shangri-La Eros, New Delhi?

Located in the Central Delhi area, Shangri-La Eros, New Delhi is close to great shopping choices like MS COTTAGE, Export of India and Hunar Arts.

What are popular attractions near Shangri-La Eros, New Delhi?

Guests at Shangri-La Eros, New Delhi can easily visit Humayun's Tomb, India Gate and Gurdwara Bangla Sahib located in the Central Delhi area.

What popular natural sightseeing spots are close to Shangri-La Eros, New Delhi?

Shangri-La Eros, New Delhi is located in the Central Delhi area, which is famous for natural sightseeing destinations such as Round Tree.

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Explore the neighborhood

What people love about Shangri-La Eros, New Delhi

  • 10

    Exceptional
    Location

    "The place was very well located to the Delhi center area."

    Nilay

    |

    August 21, 2021

  • 10

    Exceptional
    Location

    "Luxury , good food and courteous service located conveniently close to important landmarks and markets, with utmost care taken to maintain high level of sanitat..."

    Diwakar

    |

    July 2, 2021

  • 10

    Exceptional

    "No doubt, its one of the best hotels in delhi"

    Gorle

    |

    April 13, 2021

Overall rating:

8.7

Excellent
4,003 reviews
Cleanliness
9.0
Facilities
8.7
Location
9.0
Read all reviews >
What travelers say they love:
Good location, nice room, overall pretty good price too.
Kate from Qatar
Family with young children
More about Shangri-La Eros, New Delhi

More about Shangri-La Eros, New Delhi

Shangri-La Eros, New Delhi

Never miss a single attraction in New Delhi and NCR when staying at Shangri-La Eros, New Delhi. Getting around in New Delhi and NCR is easy when staying at this hotel, strategically placed right in the heart of the city. Explore the genuine New Delhi and NCR that most travelers never see, with a stay at Shangri-La Eros, New Delhi -- located only 11.1 km from Qutub Minar.
Every effort is made to make guests feel comfortable by providing the best in services and amenities. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Taxi, car hire and shuttle services provided by the hotel make exploring New Delhi and NCR even more convenient.
Guests can enjoy free parking right at the hotel. Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the hotel's ticket service and tours. Packing light is possible at Shangri-La Eros, New Delhi thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean.
Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time. Forgot to pack something? All your last-minute needs can be fulfilled by the convenience stores, saving you time and hassle. For the comfort and health of all guests, smoking is not permitted anywhere within the hotel. Smoking is allowed only in the designated smoking areas provided by hotel.
Designed for comfort, all guestrooms offer a range of amenities to ensure a restful night. For your comfort, some rooms at the hotel are equipped with linen service and air conditioning. Some rooms at Shangri-La Eros, New Delhi even come with extra design features such as a separate living room. In-room entertainment amenities are available in some rooms and include daily newspaper, television and cable TV.
In some select rooms, you can find bottled water, a coffee or tea maker and mini bar at your disposal. It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms. Drop in to the executive lounge for some high-end services in a luxury environment.


Dining and things to do

Every day at Shangri-La Eros, New Delhi begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar and nightclub.
Hotel's host of recreational offerings ensures you have plenty to do during your stay. End your days in total relaxation with a visit to the massage, hot tub, salon, steam room, spa and sauna. Spend some time relaxing at the hotel's pool. Check out the hotel's fitness facility to stay fit and firm on vacation.
Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops and souvenir shops available right at on-site.


Around the property

Experience all the sights and local attractions of New Delhi and NCR with Shangri-La Eros, New Delhi as your base. Don't forget to stop by India Gate located 1.4 km away, where everyone who visits New Delhi and NCR wants to have their photo taken.

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Amenities and facilities
Excellent
Facilities

8.7

Most talked about facilities

Breakfast

48 mentions

Food & Dining

29 mentions

Housekeeping

26 mentions

Internet

13 mentions

Languages spoken

  • English
  • Hindi

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Garden
  • Hot tub
  • Massage
  • Nightclub
  • Sauna
  • Spa
  • Steam room
  • Swimming pool [outdoor]
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Hair salon
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Babysitting service
  • Kids meal
  • Kids safety features
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Transport to airport
  • Valet parking

Available in all rooms

  • Bathrobes
  • Carpeting
  • Coffee/tea machine
  • Complimentary drinking water
  • Fitness club privileges
  • Hair dryer
  • Internet access – LAN
  • LAN Internet in room [free]
  • Lock box in room
  • Mini bar
  • Phone
  • Private bathroom
  • Slippers
  • Sofa
  • Swimming pool [direct access]
  • TV
  • Wi-Fi
  • Wi-Fi [complimentary]
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Vegetarian
Restaurants on site

Tamra

  • Cuisine: Asian, Indian, International
  • Menu: Buffet, A-la-carte

Shang Palace

  • Cuisine: Chinese
  • Menu: Buffet

Sorrento

  • Cuisine: Italian
  • Menu: Buffet

Grappa Bar

  • Cuisine: Italian
  • Menu: Buffet

Mister Chai

  • Cuisine: Indian, International
  • Menu: Buffet
Location
19 Ashoka Road,Connaught Place, New Delhi, Central Delhi, New Delhi and NCR, India, 110001
Excellent
Location

9

Airports

  • Indira Gandhi International Airport (DEL)
    13.6 km 40 min drive
  • Agra Airport (AGR)
    178.9 km 3.5 hour drive

Public transportation

  • Janpath Metro Station
    670 m 4 min drive
  • Patel Chowk Metro Station
    680 m 3 min drive

Hospital or clinic

  • Nath Brothers
    1.5 km

Shopping

  • Chandni Chowk
    3.5 km 21 min drive

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Gurdwara Bangla Sahib
    1.1 km
  • Connaught Place
    1.1 km
  • India Gate
    1.4 km
  • Lodhi Garden
    2.7 km
  • Chandni Chowk
    3.5 km
  • Humayun's Tomb
    4.4 km
  • Red Fort
    4.5 km
  • Swaminarayan Akshardham
    5.9 km
  • Lotus Temple
    8.5 km
  • Qutub Minar
    11.1 km

Nearby landmarks

  • Thomas Cook (Janpath)
    200 m
  • MS COTTAGE
    360 m
  • Delhi Metro Museum
    490 m
  • 1911 Bar
    530 m
  • Central Cottage Industries Emporium
    610 m
  • Cottage Emporium
    610 m
  • Sacred Heart Cathedral
    640 m
  • Parliament Building
    650 m
  • Janpath Metro Station
    670 m
  • Patel Chowk Metro Station
    680 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Check-in or check-out outside the mentioned hours may be subject to an additional charge.
  • There is an additional meal charge for children. Please contact the property directly for more information.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee3832 INR
  • Distance from city center1.0 Km
  • Travel time to airport (minutes)30

Extras

  • Breakfast charge (unless included in room price)1593 INR

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors19
  • Number of restaurants3
  • Number of rooms 320
  • Room voltage230
  • Year property opened2005
  • Most recent renovation2017
Property announcements

Please note that any changes in tax structure due to government policies will result in revised taxes, which will be applicable to all reservations and will be charged additionally during check out.

Reviews of Shangri-La Eros, New Delhi from real guests

Provided by verified guests of Agoda
8.7
/
10
Cleanliness9.0
Facilities8.7
Location9.0
Room comfort and quality8.5
Service8.9
Value for money8.3
High score for New Delhi and NCR
Rating
9+ Exceptional (232)
8-9 Excellent (95)
7-8 Very Good (69)
6-7 Good (24)
<6 Below Expectation (43)
Time of the year
Mar - May (87)
Jun - Aug (82)
Sep - Nov (124)
Dec - Feb (170)
All guests (700)
All languages

Show reviews that mention 

Showing 463 verified guest comments
12345
10.0
Exceptional
Lawrence from United States
Couple
Stayed 4 nights in July 2018

An Oasis...”

As a first time visitor to India from America, I wanted to make sure that I had a really comfortable place to lay my head after a long day of exploring the fast paced hustle and bustle of Delhi. I 100% got that and more with my stay at the Shangri-La's Eros Hotel. The attentiveness and professionalism of the staff was 2nd to none, the dining was simply Amazing and sitting in the steam room at the hotel spa was a valued luxury to help start our days and end our evenings... Definitely a great find...

Reviewed July 31, 2018

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Thank you so much for taking the time to write to us and sharing a fantastic review. We're elated to know that you enjoyed an extraordinary stay and had a wonderful time overall. We look forward to welcoming you again very soon. Best regards, Team Shangri-La's - Eros Hotel, New Delhi

Responded August 06, 2018
Shangri-La Eros, New Delhi
9.7
Exceptional
Lisa from Australia
Solo traveler
Stayed 6 nights in June 2015

A Good Quality Hotel”

Customer Service, Great Facilities, location

I thoroughly enjoyed my stay at Shangri-La Eros Hotel New Delhi. It an oasis in the hectic heart of Delhi. The location is good, just a short walk to Connaught Place and Japanth Market. The staff customer service is outstanding - among the best I have experienced. Nice pool and day spa as well. My room was clean and comfortable and the buffet breakfast was extensive. I highly recommend this hotel and would definitely stay there again.

Reviewed July 03, 2015

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10.0
Exceptional
Marianne from United States
Business traveler
Stayed 7 nights in February 2015

My New Favorite Hotel in New Delhi”

Staff charm and service, dining, location -- all 3 excellent

An excellent 7 nights here on this New Delhi business trip. First experience of a Shangri-La hotel. Will certainly not be my last! Genuine warmth, welcome and excellent service from all staff were exemplary. A truly high standard of guest relations from reception to business lounge to restaurant. New Tamra dining room is spacious, bright, with excellent food. Great location in New Delhi. Highly recommend the Shangri-La Eros!

Reviewed February 22, 2015

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8.7
Excellent
Lily from New Zealand
Couple
Stayed 2 nights in February 2012

Great hotel, good location”

Excellent service

everything you would expect of a shangri la. not cheap but in new delhi definitely worth the price to escape the chaos and hassles that this city has to offer. the staff are excellent and could not have been more helpful. the gym facilities at this hotel are first class. i cannot comment on the pool as it was closed for renovations at the time. i stayed here for 4 days and thoroughly enjoyed my stay. the bathroom was luxuriant, however the room size was fairly average. the location is good...about 10-15 minutes walk to connaught place (the centre of new delhi) and only about a 5 minute walk to the nearest metro station which is very convenient as i would not recommend taxis or autorickshaws in this city. there is also free wi-fi and they were more than happy to supply free wi-fi for our four devices. definitely recommended for both business and tourists.

Reviewed April 17, 2012

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10.0
Exceptional
RAVIS from Thailand
Couple
Stayed 2 nights in October 2017

Excellent staff, services, location, cleanliness and food”

Mr. Sunil Dutt provided me excellent services. Thank you so much! My husband and I enjoyed our stay in New Delhi. For sure, next time if we go to Delhi, we will stay at Shangri-La's Eros!

Reviewed October 29, 2017

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Dear Ravis, We are so pleased to learn that we were able to delight you with all our services at the hotel and provide you with an enjoyable stay at the hotel. Hope to see you again very soon. Sincerely, Parmeet Singh Nayar General Manager

Responded October 30, 2017
Shangri-La Eros, New Delhi
9.6
Exceptional
Mark from United States
Business traveler
Stayed 1 night in March 2016

Top Staff, Convenient Location, Very Nice Stay”

This was my second stay at the Shangri-La in New Delhi in six weeks. The previous stay was not too restful. I had raised some issues with the staff and management and did everything they could to ensure that my next stay would start and end on the best possible notes. The front desk and rooms staff was super accommodating, ensured that I spent as little time as possible with check-in/check-out formalities, made sure I was ready to go for my meetings as soon as I checked-in, and were overall quite impressive in meeting and exceeding the Shangri-La overall global standard.

Reviewed March 18, 2016

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9.3
Exceptional
Anita from United Kingdom
Solo traveler
Stayed 3 nights in December 2015

Good hotel, excellent service”

The hotel is clean, and the rooms are spotless, the location is fabulous if you need to be in central delhi, But the staff are the best thing about this hotel. courteous, helpful, friendly.

Staying in this hotel is always a pleasure, the location is good for central Delhi, and the rooms are clean and spacious. I have stayed in various hotels in Delhi this one has some excellently trained and helpful staff. The only downside would be the fact that there's only one restaurant, although the food is varied and quite tasty, the restaurant staff are quite slow especially if your table doesn't have any one loud or shouty, so clear your throat, as quiet tables are ignored.

Reviewed December 31, 2015

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8.3
Excellent
Kerli from Estonia
Couple
Stayed 1 night in March 2015

5*, but not maybe in European standards”

Green location, pool, gym

Me and my husband stayed at Shangri-La's Eros for 1 night after returning from our trip from Taj Mahal. Did not eat anything, just stayed overnight. It was conveniently located also from the airport (13 km, 40 minutes in morning traffic) and was supposed to be a new nice hotel. Expectations for the one of the most luxurious hotel chains in Asia were high, but unfortunately not fully met, because the room had some cleaning issues (unclean floor and windows) and worn out bathroom seams. Luckily the bed was comfortable and internet worked very well. Gym was pretty well equipped. Check-in and check out took way longer than they should have. Might stay there again, but expect less.

Reviewed April 01, 2015

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9.6
Exceptional
AI from Malaysia
Business traveler
Stayed 3 nights in March 2016

Perfection”

The Shangri-la brand is no short of perfection, they think about all your needs as a guest and the restaurants in the hotel is fantastic. Thank you Shangri-la Eros Delhi for taking care of me while i was in Delhi

Reviewed March 29, 2016

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10.0
Exceptional
THANAWAT from Thailand
Couple
Stayed 3 nights in October 2018

Very good standards”

This is my second time this year to the Shangrila Eros and I will definitely stay here the next time I visit Delhi. The hotel is in a good location, well kept and has a very good spa as well as an amazing Italian restaurant. The breakfast spread is great too. Rooms are clean and well maintained and the staff are eager to help out. Special mention is Rubaldeep Singh who remembered us from our last visit and made us feel welcome.

Reviewed November 26, 2018

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Thank you for delighting us with your warm and wonderful words of appreciation. We are so happy to hear that you had a great experience while staying with us and found the service of our staff up to the mark. Your generous comments have been shared with the entire team and we look forward to welcoming you again very soon. Best regards, Team Shangri-La's - Eros Hotel, New Delhi

Responded November 28, 2018
Shangri-La Eros, New Delhi
10.0
Exceptional
wuthichai from Thailand
Business traveler
Stayed 2 nights in January 2011

Nice and clean room”

nice, clean and sizable room

First time in New Delhi. the hotel is nice and clean. All staffs are good and smiley. The food are good, breakfast is also good. the complimentary high speed internet is not so good. If I will visit Delhi then I will stay at this hotel and I recommend this hotel to all my friends.

Reviewed February 03, 2011

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9.0
Exceptional
Joe from United States
Family with young children
Stayed 1 night in January 2013

Beautiful respite in a intense city”

Staff were very helpful

I stayed in Delhi over New Year's Eve, and was given a room on the 19th floor. My stay was during a time when people were holding public protests all over the city, especially in our area, Connaught Place. When I walked through the doors of the hotel, I felt safe and peaceful. The staff were always helpful and the front desk staff remembered my name. Everyone was courteous and took the sting out of the chaos going on outside our window.

Reviewed January 08, 2013

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9.2
Exceptional
Marvin from United Kingdom
Family with young children
Stayed 2 nights in October 2017

Great location, Top Breakfast, ”

My husband and I travelled with our 2 kids aged 2yrs and 3yrs. Hotel staff amazing and were happy to entertain in communal areas. Rooms well appointed with all mod comms. Only thing to note is that the shower is over the bath and the water leaks on to the floor as angles for tile drainage appear to fall the wrong way. A problem not unique to our room as we travelled with another family who had the same issue. Whilst nothing a few towels can't sort out but not expected in hotel of this class. Breakfast is one of the best I have seen anywhere from freshly made fruit juice or waffles and ice cream to curry, rice, and poori. The restaurant Shang Plaza serves Chinese and it is clear why this is no. 1 of 12k+ Delhi restaurants. The food andSanjana our waitress wer truly outstanding. Swimming pool a bit dated and could do with a make over. We had no problems with any noise related to the renovation work currently being undertaken. Would definitely recommend.

Reviewed October 23, 2017

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Dear Marvin, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. My sincere apologies for the inconvenience caused to you. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Parmeet Singh Nayar General Manager

Responded October 26, 2017
Shangri-La Eros, New Delhi
10.0
Exceptional
EVRYDIKI from Greece
Solo traveler
Stayed 2 nights in January 2011

Excellent hotel, excellent service”

very nice room

i am absolutely satisfied of my stay in this hotel. the staff was very gentle, always smiling and willing to serve. the hotel's rooms offer everything a traveller wants. excellent the room service, very tasty the food. i have had twice dinner in the room and it was all perfect. also, i had a beatiful view of new delhi.

Reviewed February 09, 2011

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9.3
Exceptional
Alex from United Kingdom
Business traveler
Stayed 1 night in May 2015

Nice place, good standard all around”

food, staff, room

I stayed in new delhi for a couple of days on business and recently had a good experience at the Shangrila in Istanbul so I stayed. Everything was pretty good, no real complaints except there was a bit of a smell like and open sewer near the pool but that was nothing in comparison to the good points. The breakfast was GREAT, the evening clubroom was nice up on the top floor the spa looked great even if i didnt try it. I'd recommend it to anyone in town on business

Reviewed December 27, 2015

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9.7
Exceptional
Jagir from India
Couple
Stayed 1 night in November 2014

very good hotel”

staff who helped us, breakfast, swimming pool

We stayed there on the last day of our visit to India. I was quite tired of everything in India but the hotel made my last day in India very pleasant. It was great experience to stay there, the room was nice and comfortable, swimming pool was small but we enjoyed it. The breakfast was really nice as lots of choices. Just the water for the bath was yellow.. We deposit some jewelry at the airport when we arrived India and we were not sure how to get it back. The concierge helped us, which we really appreciated. Everyone had a nice smile and we felt really welcomed. We love to stay there again when we go to Delhi again

Reviewed November 07, 2014

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9.3
Exceptional
Isabella from United States
Family with young children
Stayed 3 nights in October 2012

Great hotel, service and location”

Amnities and service top standard, walking distance to Connaught Place.

We stayed in this hotel for 3 nights and the kids were happy to have a nice breakfast every morning, the spa was wonderful with a nice sauna and jacuzzi for relaxation after a long day of sightseeing. The staff was super friendly and helpful with tips and suggestions for things to do with kids. The food at the breakfast buffet was top quality, from the masala dosas to the Chinese congee with all the toppings. The fresh fruits and juice bar made the extra healthy option refreshingly good. A must for busy Delhi.

Reviewed November 01, 2012

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9.6
Exceptional
Adam from United Kingdom
Family with teens
Stayed 1 night in November 2018

Beautiful, comfortable hotel ”

The hotel was lovely. Efficient check in. Really comfortable beds and pillows. Nice little touches in the room. Lots of plug sockets, for a change. Bar was very cool with a good atmosphere. Delicious gin and tonics and popcorn! Good location just by the metro. Welcoming, helpful staff. I would love to stay here again when I visit Delhi.

Reviewed November 11, 2018

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Thank you so much for your feedback. We are happy to hear that we were able to make your stay a special one. We look forward to welcoming you, please come again soon. Best regards, Team Shangri-La’s – Eros Hotel, New Delhi

Responded November 19, 2018
Shangri-La Eros, New Delhi
9.7
Exceptional
Mae from Philippines
Group
Stayed 2 nights in July 2012

Great service”

spacious room, good breakfast, warm and friendly staff

We paid around to upgrade to be upgraded to a suite. The room was very spacious and the wi-fi connection is the best that I have experienced while we were in India. It was my birthday on our last day at the hotel and they gave me a box of chocolate, cake and a gift. That was very sweet and thoughtful of them! Will definitely stay here again when I come back to Delhi.

Reviewed July 23, 2012

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10.0
Exceptional
Shen from China
Business traveler
Stayed 4 nights in December 2015

It's worth to stay there”

The security is prefect. The room is very clean and comfortable and the buffet is very tasty. You should book this hotel when you go to New Delhi.

Reviewed September 01, 2016

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