Shangri-La's Tanjung Aru Resort & Spa
Shangri-La's Tanjung Aru Resort & Spa
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"Overall a relaxing stay."

Pui L.

|

March 14, 2018

Kinabalu Club Mountainview Room - Guestroom Shangri-La's Tanjung Aru Resort & Spa
Kinabalu Club Mountainview Room - Guestroom
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Swimming pool [outdoor] Shangri-La's Tanjung Aru Resort & Spa
Swimming pool [outdoor]
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Swimming pool Shangri-La's Tanjung Aru Resort & Spa
Swimming pool
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Fitness center Shangri-La's Tanjung Aru Resort & Spa
Fitness center
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See map Shangri-La's Tanjung Aru Resort & Spa
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Excellent
Location
8.6
See all 63 photos Shangri-La's Tanjung Aru Resort & Spa
See all 63 photos
Removed from saved list
Newly renovated

Shangri-La's Tanjung Aru Resort & Spa

Excellent location
What's nearby?
Excellent
From 3400 reviewsSee what guests said
8.7
/
10
Exceptional room comfort and quality
9.0
Recommended by 91% of guests
Value for money8.1
Distance to city center7 km
Location rating8.6
Nearest airportKota Kinabalu International Airport (BKI)
Distance to airport1.8 km
  • Airport transfer

  • 190 meters to the beach

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
9.0
Excellent
Room comfort & quality
This property is in high demand!Booked 21 times since yesterday | 42 travelers are looking at this property right now
Tanjung Executive Suite
Tanjung Executive Suite
...
  • Room size: 108 m²/1163 ft²
  • Sea view
  • 1 king bed
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Club Sea View
Club Sea View
...
  • Room size: 47 m²/506 ft²
  • Sea view
  • 2 single beds
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Executive Family Room
Executive Family Room
...
  • Room size: 66 m²/710 ft²
  • Sea view
  • 1 king bed and 2 bunk beds
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Kinabalu Club Mountainview Room
Kinabalu Club Mountainview Room
...
  • Room size: 45 m²/484 ft²
  • Mountain view
  • 1 king bed
Enter dates to see prices
Kinabalu Club Mountainview Twin
Kinabalu Club Mountainview Twin
...
  • Room size: 45 m²/484 ft²
  • Mountain view
  • 2 single beds
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Tanjung Twin Room with Sea View
Tanjung Twin Room with Sea View
...
  • Room size: 47 m²/506 ft²
  • Balcony/terrace
  • 2 single beds
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Club Sea View King Bed
Club Sea View King Bed
...
  • Room size: 45 m²/484 ft²
  • Sea view
  • 1 king bed
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Tanjung Deluxe Sea View Suite
Tanjung Deluxe Sea View Suite
...
  • Room size: 185 m²/1991 ft²
  • Sea view
  • 1 king bed
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Twin Sea View Twin Bed
Twin Sea View Twin Bed
...
  • Room size: 45 m²/484 ft²
  • Sea view
  • 2 single beds
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Sea View King Bed
Sea View King Bed
...
  • Room size: 45 m²/484 ft²
  • Sea view
  • 1 king bed
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Have a question for Shangri-La's Tanjung Aru Resort & Spa?

What people love about the property

  • "Suitable for all who wish to have a relax pleasant vacation"

    Kher L.

    |

    November 24, 2017

  • "Staff are very helpful and hospitable!"

    Lai S.

    |

    November 4, 2017

  • "Hotel are at great location and with nice facilities."

    Azmir

    |

    October 20, 2017

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More about Shangri-La's Tanjung Aru Resort & Spa

More about Shangri-La's Tanjung Aru Resort & Spa

"Staff are very friendly and extremely professional ."

Wuei

|

December 19, 2017

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

"Very suitable with young children and friendly staff"

Dk N.

|

December 20, 2017

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

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Real reviews from real guests

Agoda Reviews (3400)Booking.com Reviews (1963)
8.7
/
10
Cleanliness9.0
Facilities9.0
Location8.6
Room comfort and quality9.0
Service8.8
Value for money8.1
Provided by verified guests of Agoda
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Showing 2764 verified guest comments
12345
8.0
Excellent
JARYONG from South Korea
Family with young children
Tanjung Twin Room with Sea View
Stayed 1 night in November 2018
Perfect choice”
Everything was perfect but costly
Reviewed November 19, 2018
Dear Jaryong, Thank you for sharing this review with us. Your feedback and comments are well noted and we will do our best to meet our guests's expectation. We value your support and friendship.
Responded November 19, 2018
Shangri-La's Tanjung Aru Resort & Spa
10.0
Exceptional
cho from South Korea
Group
Tanjung Executive Suite
Stayed 2 nights in November 2018
Very good! Exellent! ”
This resort was perfect. We liked our room. All service made us happy. Than you!
Reviewed November 14, 2018
Dear cho, Thank you so much for this amazing review of the resort. We are both humbled and honoured! Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.
Responded November 15, 2018
Shangri-La's Tanjung Aru Resort & Spa
9.6
Exceptional
Pasquale from Australia
Couple
Sea View
Stayed 2 nights in October 2018
Great Resort”
Great resort in an awesome location.The Staff were Great. Highlight is the Pools. Will definitely be back.
Reviewed October 26, 2018
Dear Pasquale, Thank you for this amazing review of the resort. We are both humbled and honoured! Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms! Sending you warm hugs from Borneo. Until we meet again, safe travels always.
Responded October 26, 2018
Shangri-La's Tanjung Aru Resort & Spa
8.8
Excellent
Claes from China
Family with young children
Kinabalu Club Mountainview Room
Stayed 4 nights in September 2018
Excellent”
The staff was well trained, helpful and friendly. The manager who oversaw the staff outdoors was especially outgoing and fun. There was one staff who may have been slightly diabled. He was so talkative, my girls loved him. It’s great the hotel would employ someone like that. We upgraded to a room with lounge access, so we were able to enjoy quiet breakfasts with a view, and light snacks/drinks in the afternoon and evening. The gym was excellent, with lots of space and equipment. When we checked out, we stayed at the pool a few extra hours. The shower/lounge area for hotel guests flying out at late hours was exceptional. Clean, spacious and well-attended. The prices for food and drink at the restaurants were high. It was a lovely but somewhat over-priced hotel. The room’s view of Mt Kinabalu was lacking, and I think the social activities offered (esp evening) could have been a bit more.
Reviewed October 07, 2018
Dear Claes, Thank Thank you very much for making us a part of your Borneo adventures. Your feedback here is most invaluable to us because it highlights the areas that we can improve. We will work on improving ourselves immediately. If you are planning a return visit, we'll all be here to welcome you back with open arms!
Responded October 09, 2018
Shangri-La's Tanjung Aru Resort & Spa
7.6
Very good
Christian from Germany
Group
Sea View King Bed
Stayed 1 night in September 2018
Best in town - but for the masses”
There are not too many resort options in Kota Kinabalu and this is apparently the best in town - the name Shangri-La speaks for itself. The grounds are well maintained, but since we stayed in the no yet renovated wing our room was a bit tired. We didn't get the chance to see the newly renovated wing though, who's rooms are offered at a higher price. The staff is very friendly, but probably because of enormous number of guests we had to wait a couple of times longer than we expected.
Reviewed September 27, 2018
Dear Christian, Thank you very much for taking the time to write this review of the resort. Your feedback here is most invaluable to us because it highlights the areas that we can improve. We will work on improving ourselves immediately. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.
Responded October 01, 2018
Shangri-La's Tanjung Aru Resort & Spa
7.2
Very good
Lim from Malaysia
Couple
Sea View King Bed
Stayed 1 night in September 2018
Service is very good”
Service is very good! Staff is friendly!
Reviewed September 24, 2018
Dear Lim, It was our utmost pleasure and we do our best to meet our guests’ needs. Please do come back again in the near future as we will be very happy to have you here again!
Responded September 24, 2018
Shangri-La's Tanjung Aru Resort & Spa
8.8
Excellent
SITI from Singapore
Couple
Kinabalu Club Mountainview Room
Stayed 2 nights in September 2018
The place to relax and chill”
Words cannot describe how awesome this resort is. If you intend to stay within the resort, i would recommend that you spend a bit more and opt for the club floor as it offers you access to the club lounge and technically you can save on paying for Hotel Restaurant or in room dining. Large room with good amenities. Great pool, spa and gym facilities.
Reviewed September 20, 2018
Dear SITI, Thank you so much for this amazing review of the resort. We are both humbled and honoured! Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.
Responded September 21, 2018
Shangri-La's Tanjung Aru Resort & Spa
10.0
Exceptional
Zada from Australia
Couple
Sea View King Bed
Stayed 1 night in September 2018
Beautiful view and amazing staff”
We spent our wedding anniversary here and were upgraded to a beautiful suite with wonderful views. The chef prepared a special meal as I have coeliac disease and am lactose intolerant. We had a wonderful anniversary thanks to the generosity of all at Tanjung Ara resort.
Reviewed September 13, 2018
Dear Zada, Thankyou so much for this amazing review of the resort. We are both humbled and honoured! And a big congratulations once again on your wedding anniversary. Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.
Responded September 14, 2018
Shangri-La's Tanjung Aru Resort & Spa
10.0
Exceptional
SJ from South Korea
Family with young children
Twin Sea View Twin Bed
Stayed 2 nights in August 2018
very good”
it was the happiest moment in my life at this resort!!! Location and kind staff and food was best!
Reviewed September 03, 2018
Dear SJ, Thank you so much for this amazing review of the resort. We are both humbled and honoured! Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.
Responded September 04, 2018
Shangri-La's Tanjung Aru Resort & Spa
9.2
Exceptional
Naoya from Singapore
Couple
Stayed 2 nights in August 2018
Excellent except for the quality of other guests”
When we (My girl friend and myself, both are Japanese) arrived here, we had a illusion that here is kind of a colony of Chinese or Japanese families. I guess they accounted for almost 90% in all guests. It feels like I am a little bit biased, but some Chinese children were too noisy and their parents appeared not to stop them. It was distracting. Of course, hotel itself was excellent and our suite room was especially amazing. (Free Moet was prepared when we entered the room!) Needless to say, the view from the room was wonderful. However, if you are Japanese or Chinese who want to be away from your daily life and be relaxed at a romantic resort, then you might feel uncomfortable, or awkward at least to some extent.
Reviewed August 30, 2018
Dear Naoya, Thank you very much for taking the time to write this review of the resort. Your feedback here is most invaluable to us because it highlights the areas that we can improve. We will work on improving ourselves immediately. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.
Responded September 03, 2018
Shangri-La's Tanjung Aru Resort & Spa
10.0
Exceptional
bin from China
Couple
Tanjung Deluxe Sea View Suite
Stayed 2 nights in June 2018
Very beautiful place to stay”
Very beautiful place to stay
Reviewed August 30, 2018
Dear bin, Thank you so much for this amazing review of the resort. We are both humbled and honoured! Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.
Responded August 30, 2018
Shangri-La's Tanjung Aru Resort & Spa
8.0
Excellent
Sing from Malaysia
Couple
Twin Sea View
Stayed 2 nights in August 2018
Nice”
Very Nice.
Reviewed August 29, 2018
Dear Sing, Thank you so much for this amazing review of the resort. We are both humbled and honoured! Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.
Responded August 29, 2018
Shangri-La's Tanjung Aru Resort & Spa
4.0
Jaehoon from South Korea
Group
Sea View
Stayed 2 nights in August 2018
Very disappointing”
I have never been to five star hotel with this kind of service quality. I checked in at 12pm and got back to the counter to receive room key, but the counter said it will be ready at 2:30. However, it wasn’t ready until 3:45 pm. Staffs did not give me a headsup when the room will be ready, and as a result I have wasted about 2 hours. Staff did not apologized and made an excuse that check-in hours are “after 2pm”, not at 2pm. At Restaurnts, it took about half an hour to get four bottles of beer. Took orders inaccurately and i got diet coke instead of regular coke. Waited About 20 minutes to pay with credit card. Rooms seem old and seems like they need to be renovated.
Reviewed August 16, 2018
Dear Jaehoon, Thank you very much for highlighting this incident to us. Please accept our sincere apologies for the inconvenience this has caused you. We are working on ways to better communicate this clearly and accurately immediately. We also regret to note that our colleagues had failed to provide you with the service that is expected of us. Can you provide us with your room number for this review will be shared with the relevant department and corrective actions will be taken to ensure that this does not happen again in future. We truly appreciate your continued support.
Responded August 16, 2018
Shangri-La's Tanjung Aru Resort & Spa
9.6
Exceptional
Seulki from South Korea
Couple
Kinabalu Club Mountainview Room
Stayed 1 night in August 2018
Perfect place for sunset view”
Super fancy resort, no doubt. Perfect sunset point.
Reviewed August 13, 2018
Dear Seulki, Thank you so much for this amazing review of the resort. We are both humbled and honoured! Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.
Responded August 14, 2018
Shangri-La's Tanjung Aru Resort & Spa
9.6
Exceptional
YoungMi from South Korea
Family with young children
Sea View
Stayed 3 nights in August 2018
so good”
It was so much better than expectations! All staffs were very kind and facilities were very clean and good.
Reviewed August 11, 2018
Dear YoungMi, Thank you so much for this amazing review of the resort. We are both humbled and honoured! Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.
Responded August 13, 2018
Shangri-La's Tanjung Aru Resort & Spa
9.6
Exceptional
Chun from Hong Kong
Couple
Sea View King Bed
Stayed 1 night in June 2018
the 4th time have been visited here, sure will be back”
the 4th time have been visited here, sure will be back.
Reviewed August 11, 2018
Dear Chun, Thank you so much for this amazing review of the resort. We are both humbled and honoured! Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.
Responded August 13, 2018
Shangri-La's Tanjung Aru Resort & Spa
10.0
Exceptional
SEONKYUN from South Korea
Couple
Sea View King Bed
Stayed 2 nights in August 2018
food, room best!”
Beautiful and location is good, convenient to city town
Reviewed August 10, 2018
Dear Seonkyun, Thank you so much for this amazing review of the resort. We are both humbled and honoured! Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.
Responded August 13, 2018
Shangri-La's Tanjung Aru Resort & Spa
8.8
Excellent
sanghun from South Korea
Family with young children
Kinabalu Mountainview Twin
Stayed 4 nights in August 2018
very 👍”
good~~^^
Reviewed August 10, 2018
Dear Sanghun, Thank you so much for this review of the resort. Thank you very much for making us a part of your Borneo adventures. If you are planning a return visit, we'll all be here to welcome you back with open arms! Until we meet again, safe travels always.
Responded August 13, 2018
Shangri-La's Tanjung Aru Resort & Spa
9.6
Exceptional
JISOOK from South Korea
Couple
Kinabalu Club Mountainview Room
Stayed 2 nights in July 2018
It’s perfect!”
nice pool, kind staffs! I want to stay here again!
Reviewed July 14, 2018
9.2
Exceptional
FARON from Singapore
Couple
Sea View
Stayed 1 night in June 2018
Unique hotel at KK”
Hotel has fully equipped with water facilities and great for family trip
Reviewed June 29, 2018
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