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Sheraton Grand Mirage Resort, Port Douglas
Sheraton Grand Mirage Resort, Port Douglas
Sheraton Grand Mirage Resort, Port Douglas
Sheraton Grand Mirage Resort, Port Douglas
Sheraton Grand Mirage Resort, Port Douglas
Sheraton Grand Mirage Resort, Port Douglas
Sheraton Grand Mirage Resort, Port Douglas

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8.6

Excellent

1,850 reviews

1,850 reviews

Beach4
Food & Dining3
Swimming Pool2
See map

8.9

Excellent

Location rating score

Excellent location
Parking
FREE
Nearby landmarks
Four Mile Beach 200 m
Pandanus Tourist Park 770 m
Pandanus Camp Site 790 m
Tropic Breeze Caravan Park 1.5 km
St Crispins Station 1.6 km
Port Douglas Sports Complex 1.6 km
Port Douglas Yacht Club 1.7 km
Jalun Park 1.8 km
Marina Mirage Station 1.9 km
Funstuff by Lynda 1.9 km

Sheraton Grand Mirage Resort, Port Douglas

Port Douglas Road, North Port Douglas, Port Douglas, Australia, 4877 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the North Port Douglas part of Port Douglas, this property puts you close to attractions and interesting dining options. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Check-in [24-hour]

Airport transfer

Private beach

Currency exchange

Free Wi-Fi in all rooms!

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
Body thermometer
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Valet parking

Golf course [on-site]

Fitness center

Shuttle service

Free Wi-Fi in all rooms!

Value for money8.0
Distance to city center3km
Location rating8.9
Nearest airportCairns Airport (CNS)
Distance to airport51.7 km

Rooms available at Sheraton Grand Mirage Resort, Port Douglas

Excellent
Room comfort & quality

8.1

Studio, 1 King, Ground floor, Large Lagoon access
...
  • Room size: 52 m²/560 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
1 Bedroom Presidential Suite, 1 King, Lagoon view
...
  • Room size: 152 m²/1636 ft²
  • Lagoon view
  • 1 king bed
Enter dates to see prices
Guest room, 2 Double, Pool access, Small Lagoon access
...
  • Room size: 42 m²/452 ft²
  • Outdoor view
  • 2 double beds
Enter dates to see prices
Deluxe Guest room, 2 Double, Ground floor, Pool access
...
  • Room size: 42 m²/452 ft²
  • Outdoor view
  • 2 double beds
Enter dates to see prices
Guest room, 1 King, Pool access, Small Lagoon access
...
  • Room size: 42 m²/452 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Guest room, 2 Double, Garden view
...
  • Room size: 42 m²/452 ft²
  • Garden view
  • 2 double beds
Enter dates to see prices
Guest room, 2 Double, Lagoon view
...
  • Room size: 42 m²/452 ft²
  • Lagoon view
  • 2 double beds
Enter dates to see prices
Deluxe Guest room, 1 King, Ground floor, Large Lagoon access
...
  • Room size: 52 m²/560 ft²
  • Pool view
  • 1 king bed
Enter dates to see prices
Guest room, 1 King, Lagoon view
...
  • Room size: 42 m²/452 ft²
  • Lagoon view
  • 1 king bed
Enter dates to see prices
Mirage King Room with Garden View
...
  • Room size: 42 m²/452 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Sheraton Grand Mirage Resort, Port Douglas?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Sheraton Grand Mirage Resort, Port Douglas?

Sheraton Grand Mirage Resort, Port Douglas is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 50 AUD. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Sheraton Grand Mirage Resort, Port Douglas also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Sheraton Grand Mirage Resort, Port Douglas has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Port Douglas with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Sheraton Grand Mirage Resort, Port Douglas?

Wake up to a great buffet breakfast at Sheraton Grand Mirage Resort, Port Douglas. A selection of food types including western, full american and asian breakfast options is available for guests. There's an additional charge of 48 AUD for adults and 25 AUD for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Sheraton Grand Mirage Resort, Port Douglas?

Sheraton Grand Mirage Resort, Port Douglas features 4 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. International cuisine is available for guests. Dishes are served in a la carte and buffet during opening hours. Light meal like coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

Can special events be hosted at Sheraton Grand Mirage Resort, Port Douglas?

Your special occasion or event can be hosted at one of the Sheraton Grand Mirage Resort, Port Douglas's versatile venues. Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Sheraton Grand Mirage Resort, Port Douglas. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down service to celebrate your special occasion, food and beverage are available upon request.

Can business events be hosted at Sheraton Grand Mirage Resort, Port Douglas?

On-site venues and convenient event services make Sheraton Grand Mirage Resort, Port Douglas an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 1000 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Sheraton Grand Mirage Resort, Port Douglas?

Sheraton Grand Mirage Resort, Port Douglas does permit smoking in some areas and is not 100% smoke-free.

What is the closest train, metro, or bus station to Sheraton Grand Mirage Resort, Port Douglas?

Marina Mirage Station is the closest train, metro, or bus station, about 1.8 km away from Sheraton Grand Mirage Resort, Port Douglas.

What restaurants are nearby Sheraton Grand Mirage Resort, Port Douglas?

Restaurants including OTZ Food, Rasa Restaurant and Lounge and Han Court Chinese Restaurant are popular in Sheraton Grand Mirage Resort, Port Douglas’s neighborhood which is known as North Port Douglas.

What popular shopping places are close to Sheraton Grand Mirage Resort, Port Douglas?

Located in the North Port Douglas area, Sheraton Grand Mirage Resort, Port Douglas is close to great shopping choices like Funstuff by Lynda, Whileaway and Studio 49 Artisan Gallery.

What are popular attractions near Sheraton Grand Mirage Resort, Port Douglas?

Guests at Sheraton Grand Mirage Resort, Port Douglas can easily visit Rotary Park, Anzac Park and Port Douglas Wharf and Shipwreck Museum located in the North Port Douglas area.

What popular beaches are close to Sheraton Grand Mirage Resort, Port Douglas?

Guests at Sheraton Grand Mirage Resort, Port Douglas can easily visit Four Mile Beach in the North Port Douglas area.

What popular natural sightseeing spots are close to Sheraton Grand Mirage Resort, Port Douglas?

Sheraton Grand Mirage Resort, Port Douglas is located in the North Port Douglas area, which is famous for natural sightseeing destinations such as Pandanus Tourist Park, Pandanus Camp Site and Tropic Breeze Caravan Park.

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Explore the neighborhood

What people love about Sheraton Grand Mirage Resort, Port Douglas

  • 10

    Exceptional
    Cleanliness

    "Clean hotel always on time I’m"

    Samantha

    |

    September 29, 2022

  • 10

    Exceptional

    "Amazing for young families heaps of pools food great all-round awesome"

    Tim

    |

    September 25, 2022

  • 7.6

    Very good

    "Generally a great stay."

    brien

    |

    May 9, 2022

Overall rating:

8.6

Excellent
1,850 reviews
Cleanliness
8.8
Facilities
8.8
Location
8.9
Read all reviews >
What travelers say they love:
On the plus side, the room was spacious and the beds were co...
Peter from Australia
Couple
More about Sheraton Grand Mirage Resort, Port Douglas

More about Sheraton Grand Mirage Resort, Port Douglas

Sheraton Grand Mirage Resort, Port Douglas

Sheraton Grand Mirage Resort, Port Douglas provides the best in services and amenities to help make guests feel comfortable. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi, car hire and shuttle services to help you get to where you want to go in Port Douglas.
Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's tours. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less.
In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. Some small or last-minute needs can be quickly fulfilled by the convenience stores without having to leave the hotel. Smoking is restricted to the designated smoking areas.
Guestrooms are designed to provide an optimal level of comfort with welcoming decor and essential amenities. The hotel provides air conditioning in some rooms for the benefit of guests. Keep your entertainment options wide, even in your room, with a range of facilities, including cable TV available in select rooms. The hotel also provides guests with a refrigerator and mini bar in some rooms.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the hotel's bar.
Sheraton Grand Mirage Resort, Port Douglas has vending machines that provide round-the-clock refreshment, at low cost.
Sheraton Grand Mirage Resort, Port Douglas offers wonderful recreational facilities for guests to enjoy. The hotel's host of recreational offerings ensures you have plenty to do during your stay. Be sure to enjoy the accessible beach nearby. Pamper and indulge yourself with a visit to the massage, spa and sauna. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps.
The hotel's the poolside bar allows you to have the most casual of cocktail times with a mellow drink. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. Hot days can be cool fun with water activities like fishing, snorkeling and diving. You won't need anything for water activity fun other than your own enthusiasm, with aquatic activity conveniences like boats made available at Sheraton Grand Mirage Resort, Port Douglas.
In a competitive mood? Get sporty with your travel group or other guests at the tennis court, golf course on site and hiking trails in the hotel. Have some relaxing fun with family and friends at the shared lounge and TV area. Souvenir shopping for yourself or those back home takes no time at all at the shops and souvenir shops.

Amenities and facilities
Excellent
Facilities

8.8

Most talked about facilities

Housekeeping

3 mentions

Breakfast

2 mentions

Swimming Pool

2 mentions

Beach

2 mentions

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Portuguese
  • Russian
  • Spanish
  • Ukrainian

Outdoor

  • Bicycles

Accessibility

  • Accessibility for all meeting spaces
  • Accessible entrance to some on-site swimming pool
  • Accessible registration desk
  • Accessible rooms have doors 32-inch wide opening
  • Accessible route to the registration desk
  • Accessible vanities in some rooms
  • Access some room by interior corridor
  • Adjustable height hand-held shower wand some rooms
  • Alarm clock telephone ringers in all rooms
  • Audible alarms in all guest rooms and suites
  • Audible alarms in all public hallways
  • Bathtub grab bars in some rooms
  • Bathtub seat in some rooms
  • Close-caption TV
  • Deadbolts on all guest room and suites doors
  • Electronic room key
  • Elevator
  • Entirely Route to accessible guest rooms
  • Entrance to on-site business center
  • Flashing door knockers in some rooms
  • Hearing accessible rooms some rooms
  • Lever handles on all guest room doors
  • Lowered deadbolts on some guest room doors
  • Lowered electrical outlets in some rooms
  • Lowered night guards on some guest room doors
  • Lowered view ports in some guest room doors
  • Main entrance
  • Mobility accessibility in some rooms
  • Non-slip grab bars in some bathrooms
  • On-site accessible restaurants / lounges
  • On-site accessible self parking
  • Roll-in shower in some rooms
  • Room and suites access through exterior corridor
  • Room windows that open
  • Safety chains and/or latches on all guest doors
  • Secondary locks on all room windows
  • Self-closing doors on all guest rooms and suites
  • Self-operating lift to some hotel swimming pools
  • Toilet seat at wheelchair height -- some rooms
  • TTY/TTD compatibilty in some rooms
  • View ports in all guest room and suites doors
  • Visual alarms in all public hallways
  • Visual alarms in some guest rooms and suites
  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Boating
  • Diving
  • Fishing
  • Fitness center
  • Game room
  • Garden
  • Golf course [on-site]
  • Hiking
  • Massage
  • Pool facilities
  • Private beach
  • Sauna
  • Snorkeling
  • Spa
  • Swimming pool [outdoor]
  • Table tennis
  • Tennis court
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment

Dining, drinking, and snacking

  • Alcohol
  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Fruits/snacks
  • Kitchen
  • Poolside bar
  • Restaurants
  • Room service [24-hour]
  • Vending machine

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Chapel
  • Concierge
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Shrine
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • Buzzer/wireless intercom
  • CCTV in common areas
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • Air conditioning
  • Alarm clock
  • Fan
  • Free bottled water
  • In-room safe box
  • Mini bar
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Telephone
Food and dining
Breakfast options
  • Continental
  • Full English/Irish
Restaurants on site

Terraces Restaurant

  • Cuisine: Seafood
  • Menu: Buffet, A-la-carte
Location
Port Douglas Road, North Port Douglas, Port Douglas, Australia, 4877
Excellent
Location

8.9

Airports

  • Cairns Airport (CNS)
    51.7 km
  • Cooktown Airport (CTN)
    121.1 km

Public transportation

  • St Crispins Station
    1.6 km
  • Marina Mirage Station
    1.9 km

Hospital or clinic

  • Port Village Medical Centre
    2.2 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-17 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 18 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Please note that there is a 1.5% credit card surcharge for any payments using a credit card. Please contact the property for further details.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until11:00

Getting around

  • Airport transfer fee50 AUD
  • Distance from city center3km
  • Travel time to airport (minutes)60

Extras

  • Breakfast charge (unless included in room price)48 AUD
  • Daily Internet/Wi-Fi fee0 AUD

The property

  • Non-smoking rooms/floorsno
  • Number of bars/lounges4
  • Number of floors3
  • Number of restaurants4
  • Number of rooms 295
  • Room voltage220
  • Year property opened1987
  • Most recent renovation2016

Parking

  • Daily parking fee0 AUD

Reviews of Sheraton Grand Mirage Resort, Port Douglas from real guests

Provided by verified guests of Agoda
8.5
/
10
Cleanliness8.8
Facilities8.8
Location8.9
Room comfort and quality8.1
Service8.4
Value for money8.0
High score for Port Douglas
Rating
9+ Exceptional (29)
8-9 Excellent (16)
7-8 Very Good (8)
6-7 Good (6)
<6 Below Expectation (8)
Time of the year
Mar - May (11)
Jun - Aug (20)
Sep - Nov (17)
Dec - Feb (19)
All guests (141)
All room types
All languages

Show reviews that mention 

Showing 67 verified guest comments
1234
10.0
Exceptional
SEOK from Australia
Family with teens
Guest room, 2 Double, Garden view
Stayed 2 nights in December 2020

Everything was perfect !”

We had the most wonderful experience staying at Sheraton Mirage Port Douglas. Everything was perfect, the awesome pools, beautiful clean rooms, amazing landscape and easy access to the beach. The twin Double Bed perfectly catered for our family. We booked the garden view, next time we will get the pool view (which has direct access to pool). It's everything that we have wanted for our holiday. We had an even more wonderful time because of the lovely staff and I especially want to thank Shweta at the reception, she is genuinely helpful, excellent customer care and made things more memorable. We will definitely be back.

Reviewed December 28, 2020

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10.0
Exceptional
Rowena from Australia
Couple
Guest room, 1 King, Garden view
Stayed 1 night in July 2019

Gorgeous properties with great amenities and private beach entrance”

Property is 5 mins away from the CBD of Port Douglas. It is a beautiful oasis with several lagoon pools, restaurants and great facilities. They have a private beach access from the property. The suite is a spacious room with a balcony. Recently refurbished and it has everything you need for a comfortable stay. The golf course is also across the road. Highly recommend and I wish we could stay longer.

Reviewed July 31, 2019

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10.0
Exceptional
Sophia from Australia
Couple
Guest room, 1 King, Pool access, Small Lagoon access
Stayed 2 nights in February 2021

Slice of Paradise”

All of the staff here were so friendly and welcoming towards us as soon as we arrived and throughout our stay. We got upgraded from the Small Lagoon to the Large Lagoon room and we couldn’t believe how beautiful it was. The room was spacious and we could access the pool from our balcony. I would also highly recommend the food at Feast. The portion size for breakfast was very generous and the Italian themed dinner was delicious. This hotel is truly a slice of paradise and we would definitely stay here again.

Reviewed February 13, 2021

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10.0
Exceptional
Victoria from Australia
Family with teens
Guest room, 2 Double, Garden view
Stayed 2 nights in December 2021

Fabulous Christmas stay”

We stayed for a couple of nights over Christmas and can't speak highly enough of the beautifully refurbished rooms, facilities and service. The staff went above and being - Heebok and Alberto provided the best restaurant service we have ever experienced (in Australia and overseas). Well done Sheraton Mirage and a very merry Christmas to all of you who put in such a tremendous effort!

Reviewed December 27, 2021

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10.0
Exceptional
kiran from Australia
Couple
Guest room, 1 King, Garden view
Stayed 3 nights in January 2022

Paradise ”

This hotel is complete luxury! There were many families while we stayed as well as couples and friends. The large pool with multiple locations meant that you could always find a quiet space to relax. Dinner at Harrison’s was exceptional!

Reviewed January 21, 2022

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10.0
Exceptional
Danielle from Australia
Couple
Guest room, 1 King, Lagoon view
Stayed 2 nights in January 2021

Amazing”

One of the best hotels we have stayed! Amazed by how many pools their were and we just loved it! Loved that we could walk out onto the beach also

Reviewed January 06, 2021

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10.0
Exceptional
Ellen from Australia
Couple
Guest room, 1 King, Garden view
Stayed 3 nights in January 2021

5 star”

We had a great stay. Highly recommended especially the restaurant in harrions by spencer patrick. The waitress are very knowledgeable. Everything was perfect!

Reviewed January 30, 2021

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9.6
Exceptional
David from Australia
Couple
Guest room, 1 King, Lagoon view
Stayed 2 nights in August 2019

Absolutely loved it”

I loved Port Douglas as a destination to relax - especially at this hotel resort. The pools are to die for. Food was great. Rooms were generously spacious. Rooms are quite pricey. Beach access to four mile beach. Short driving distance to the main strip of shops/restaurants. Overall fantastic stay, can’t really fault it! Would definitely go back again. Can’t wait to do so.

Reviewed August 04, 2019

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10.0
Exceptional
Anne from Australia
Group
Guest room, 1 King, Garden view
Stayed 4 nights in March 2021

Amazing Resort ”

You really feel like you are on holiday, stunning pool, beautiful gardens, great food & drinks. An all round fabulous experiance

Reviewed March 23, 2021

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10.0
Exceptional
Atri from Australia
Family with young children
Guest room, 2 Double, Garden view
Stayed 3 nights in April 2021

Amazing Stay !!!”

Appreciate the assistance and care shown by Ari Baruch and Mr Pardeep - amazing F&B managers

Reviewed April 16, 2021

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10.0
Exceptional
Marites from Australia
Family with young children
Guest room, 2 Double, Garden view
Stayed 2 nights in February 2022

ONE ABSOLUTELY BEAUTIFUL PROPERTY”

Everything is fabulous, making us not want to leave the place anymore! We will definitely be back!

Reviewed March 29, 2022

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10.0
Exceptional
Joanna from Australia
Group
Guest room, 2 Double, Pool access, Small Lagoon access
Stayed 3 nights in September 2019

Absolutely amazing place, food was spectacular ”

The Pools, The food, The facility was incredible.

Reviewed September 19, 2019

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9.6
Exceptional
effie from Australia
Couple
Mirage King Room with Garden View
Stayed 2 nights in March 2020

Stunning resort”

Went for my husbands birthday for the weekend. Amazing staff. Accomodated as much as they could during covidv-19 stress. Will definitely go again.

Reviewed March 23, 2020

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9.2
Exceptional
Kate from Australia
Group
Guest room, 2 Double, Garden view
Stayed 2 nights in May 2021

Incredible resort with amazing pools”

Grounds, staff, facilities, location are all amazing - You could lose days by the pool! Down side to all of this is it's very pricey. Unfortunately, most deck chairs are left unusable by selfish guests who leave their towels out, then return to their rooms or go off to have breakfast. Staff are largely unable to help, so if you want a lounge chair by the pool, get in super early.

Reviewed May 05, 2021

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10.0
Exceptional
Ricardo from Australia
Family with young children
Guest room, 2 Double, Garden view
Stayed 5 nights in June 2021

A home away from home”

I would definitely stay there again

Reviewed June 08, 2021

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8.8
Excellent
Alice from China
Family with teens
Guest room, 2 Double, Garden view
Stayed 4 nights in December 2020

Excellent”

Staff were lovely and helpful. Facilities were comprehensive and well maintained. We LOVED the breakfast and happy hour drinks. The Sheraton was well suited to my family with older kids (pool table, table tennis, outdoor chess and plenty of pools) but I felt that little people weren't well catered for- a playground would have been great, a water playground even better. Also, the gym and the lap pool are a 10min walk away (and on the other side of a busy road) and the shuttle buses were always too busy to use to get to/from the gym.

Reviewed December 13, 2020

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9.2
Exceptional
Taylor from Australia
Couple
Mirage King Room with Garden View
Stayed 3 nights in October 2020

Great location and hotel”

Although they didn't have the bed we booked available ( had to sleep in a tiny double bed as no king beds were available) the location and pools were amazing

Reviewed October 13, 2020

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10.0
Exceptional
Phillip from Australia
Couple
Guest room, 1 King, Garden view
Stayed 4 nights in September 2021

Exceptional”

The best!!!

Reviewed September 29, 2021

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8.8
Excellent
Charlie from Australia
Couple
Deluxe Guest room, 1 King, Ground floor, Large Lagoon access
Stayed 5 nights in March 2021

Amazing! ”

Gorgeous resort with very friendly, helpful staff. Really great housekeeping, everything is very clean. Amazing lagoons! Short drive to Main Street but secluded feeling inside the resort.

Reviewed March 14, 2021

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8.4
Excellent
Maria from Australia
Family with young children
Guest room, 2 Double, Garden view
Stayed 5 nights in September 2020

Excellent”

Dear Maria, Thank you for choosing to stay at the Sheraton Grand Mirage Resort, Port Douglas and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the issues you experienced during the power outage from occurring in the future. My apologies also that the letter was missed from being delivered to your room. Whilst the power outage is not typical and beyond our control please contact us so we may add some enhancements and assist for a future stay. I understand you have booked through Agoda and we approve a refund from them for the 2 nights. Once again, thank you for taking the time to share your feedback. If you ever choose to come back to Port Douglas please reach out to me personall

Reviewed September 29, 2020

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