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Sheraton Manila Bay
Sheraton Manila Bay
Sheraton Manila Bay
Sheraton Manila Bay
Sheraton Manila Bay
Sheraton Manila Bay
Sheraton Manila Bay

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8.6

Excellent

3,641 reviews

3,641 reviews

Housekeeping51
Breakfast33
View14
See map

8.6

Excellent

Location rating score

Excellent location - 2.04 kilometers from city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Fabulous Laundry

50 m

Suburbia

100 m

Casino Filipino Malate Branch

180 m

Firma

230 m

Castro at Firma

230 m

Popular landmarks
Robinsons Place Manila

360 m

Rizal Park

1.3 km

Manila Ocean Park

1.5 km

National Museum

1.6 km

Fort Santiago

2.0 km

Closest landmarks
Kei.ko KTV Bar

150 m

My Adonai Gym

150 m

Hyatt Casino Parking

160 m

EUROTEL

210 m

Hyatt Hotel Parking

250 m

Sheraton Manila Bay

M. Adriatico corner General Malvar Street, Malate, Malate, Manila, Philippines, 1004 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Malate part of Manila, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Intramuros. Rated with 5 stars, this high-quality property provides guests with access to restaurant, hot tub and fitness center on-site.

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Highlights

Located in heart of Manila

Front desk [24-hour]

Airport transfer

Excellent breakfast

Excellent view

Safety Seal

The Safety Seal is issued by the Department of Tourism to affirm that this accommodation establishment is compliant with the minimum public health standards set by the government and uses a contact tracing application.

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details."

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Fitness center

Hot tub

Free Wi-Fi in all rooms!

Check-in/out [express]

Your dates are popular among travelersUsers are booking a place in Manila every 1 minutes on Agoda.com
Value for money8.2
Distance to city center0. Km
Location rating8.6
Nearest airportNinoy Aquino International Airport (MNL)
Distance to airport7.5 km

Rooms available at Sheraton Manila Bay

Excellent
Room comfort & quality

8.9

Executive, Larger Guest room, 1 King
...
  • Room size: 40 m²/431 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Junior Suite, 1 Bedroom Suite, 1 King, Bay view
...
  • Room size: 51 m²/549 ft²
  • Bay view
  • 1 king bed
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Sheraton Suite, 1 Bedroom Suite, 1 King, Skyline view
...
  • Room size: 60 m²/646 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Executive Suite, 1 Bedroom Suite, 1 King, City view
...
  • Room size: 126 m²/1356 ft²
  • City view
  • 1 king bed
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Deluxe Guest room, 1 King
...
  • Room size: 32 m²/344 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Presidential Suite, 1 Bedroom Larger Suite, 1 King
...
  • Room size: 178 m²/1916 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Executive, Larger Guest room, 2 Twin/Single Bed(s)
...
  • Room size: 40 m²/431 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Deluxe Guest room, 2 Twin/Single Bed(s)
...
  • Room size: 36 m²/388 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Sheraton Suite, 1 Bedroom Suites, 1 King
...
  • Room size: 60 m²/646 ft²
  • Bathtub
  • 1 queen bed
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Executive King Room
...
  • Room size: 40 m²/431 ft²
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Sheraton Manila Bay?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Sheraton Manila Bay?

Sheraton Manila Bay is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 1150 PHP. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Sheraton Manila Bay has a car park available for guests. If you're looking for an easy way to get around Manila with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Sheraton Manila Bay?

Asian breakfast is available for guests. Adults can enjoy breakfast offered with an additional charge of 1350 PHP if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Sheraton Manila Bay?

Sheraton Manila Bay features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including international and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients.

Can special events be hosted at Sheraton Manila Bay?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Sheraton Manila Bay. Small or intimate events like birthday parties, entertainment events and graduation parties can also be accomodated. Services for in-house catering, wireless internet, event decoration and audio-visual equipment are offered to help your event go smoothly.

Can business events be hosted at Sheraton Manila Bay?

On-site venues and convenient event services make Sheraton Manila Bay an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 70 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Sheraton Manila Bay?

Sheraton Manila Bay does not permit smoking in any of its rooms or indoor areas.

What is the closest train, metro, or bus station to Sheraton Manila Bay?

The closest train, metro, or bus station is Quirino LRT Station, 800 m away from Sheraton Manila Bay.

What restaurants are nearby Sheraton Manila Bay?

Sheraton Manila Bay is located in Malate, famous for good restaurants such as Aristocrat Restaurant, Century Park Seafood Restaurant and Max's Restaurant in Malate.

What popular shopping places are close to Sheraton Manila Bay?

Sheraton Manila Bay is located in Malate area which features shopping places such as SM Harrison, Harrison Plaza and Bahay Nakpil.

What are popular attractions near Sheraton Manila Bay?

Sheraton Manila Bay is located in Malate area, which is famous for attractions such as Manila Zoo, Roxas Boulevard and Malate District.

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Explore the neighborhood

What people love about Sheraton Manila Bay

  • 7.2

    Very good

    "Comfortable beds"

    jesusa

    |

    October 14, 2022

  • 10

    Exceptional
    Location

    "Excellent place to stay in Malate, close to all and very convenient."

    David

    |

    September 30, 2022

  • 10

    Exceptional

    "Best stay for business trip"

    Sheila

    |

    July 12, 2022

Overall rating:

8.6

Excellent
3,641 reviews
Cleanliness
9.0
Facilities
8.5
Location
8.6
Read all reviews >
What travelers say they love:
The staff were great and always accommodating in every way.
Geoff from Philippines
Couple
More about Sheraton Manila Bay

More about Sheraton Manila Bay

Sheraton Manila Bay

Take advantage of the many attractions Manila has to offer with a stay at Sheraton Manila Bay. Go beyond the touristy and get deeper into the offerings of Manila with a stay at Sheraton Manila Bay, located merely 2.5 km from Intramuros.
Sheraton Manila Bay offers numerous on-site facilities to satisfy even the most discerning guest. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi and car hire services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Manila.
If you plan to arrive by car, you'll appreciate the hotel's available parking, right on-site. The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. For lazy days and nights, in-room conveniences like room service let you make the most of your room. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests.
Equipped with handy amenities, guestrooms at Sheraton Manila Bay guarantee a comfortable stay for all travelers. Some rooms at Sheraton Manila Bay are equipped with air conditioning for your convenience. In-room entertainment such as cable TV, is provided for guests in select rooms. The hotel also offers a coffee or tea maker and mini bar in some rooms for when you feel like it is needed.
Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


Dining and things to do

Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel.
Sheraton Manila Bay offers unique recreational opportunities for all guests. Finish your vacation days right by dropping in at the hot tub. Start your vacation off right with a dip in the pool. Skip the dress code and opt for a casual cocktail or beer at the hotel's poolside bar.
Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility. Pick up something memorable for yourself or those waiting for you back at home, at the shops.

Amenities and facilities
Excellent
Facilities

8.5

Most talked about facilities

Breakfast

120 mentions

Housekeeping

78 mentions

Swimming Pool

40 mentions

Food & Dining

38 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • Filipino
  • Japanese

Accessibility

  • Access all room by interior corridor
  • Accessibility for all meeting spaces
  • Accessible concierge desk
  • Accessible registration desk
  • Accessible rooms have doors 32-inch wide opening
  • Accessible route to the registration desk
  • Accessible vanities in some rooms
  • Adjustable height hand-held shower wand some rooms
  • Alarm clock telephone ringers in all rooms
  • Audible alarms in all guest rooms and suites
  • Audible alarms in all public hallways
  • Bathtub grab bars in some rooms
  • Bathtub seat in some rooms
  • Deadbolts on all guest room and suites doors
  • Electronic room key
  • Elevator
  • Entirely Route to accessible guest rooms
  • Entrance to on-site business center
  • Lever handles on all guest room doors
  • Lowered electrical outlets in some rooms
  • Lowered view ports in some guest room doors
  • Main entrance
  • Mobility accessibility in some rooms
  • On-site accessible restaurants / lounges
  • On-site accessible self parking
  • Roll-in shower in some rooms
  • Self-closing doors on all guest rooms and suites
  • Toilet seat at wheelchair height -- some rooms
  • Transfer showers in some guest rooms
  • View ports in all guest room and suites doors
  • Visual alarms in all guest rooms and suites
  • Visual alarms in all public hallways
  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Casino
  • Fitness center
  • Garden
  • Hot tub
  • Massage
  • On-site entertainment
  • Pool with view
  • Swimming pool [outdoor]
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Facilities for disabled guests
  • Food delivery
  • Grooming service
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Kids meal
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • CCTV in common areas
  • Check-in/out [express]
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Bathtub
  • Desk
  • Free bottled water
  • In-room safe box
  • Ironing facilities
  • Non-smoking
  • Satellite/cable channels
  • Shower
  • Telephone
  • Toiletries
  • Wi-Fi [free]
Food and dining
Restaurants on site

Pacific Lounge

  • Menu: Buffet, A-la-carte
Location
M. Adriatico corner General Malvar Street, Malate, Malate, Manila, Philippines, 1004
Excellent
Location

8.6

Airports

  • Ninoy Aquino International Airport (MNL)
    7.5 km 24 min drive
  • Subic Bay International Airport (SFS)
    79.5 km

Public transportation

  • Pedro Gil LRT Station
    570 m 9 min walk
  • Quirino LRT Station
    800 m 12 min walk

Hospital or clinic

  • Calpe Medical Services and Supplies
    430 m

Shopping

  • Robinsons Place Manila
    360 m 12 min walk

Convenience store

  • Ministop
    180 m 2 min drive

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Robinsons Place Manila
    360 m
  • Rizal Park
    1.3 km
  • Manila Ocean Park
    1.5 km
  • National Museum
    1.6 km
  • Fort Santiago
    2.0 km
  • San Agustin Church
    2.0 km
  • Casa Manila
    2.1 km
  • Manila Cathedral
    2.4 km
  • Intramuros
    2.5 km
  • Quiapo Church
    2.9 km

Nearby landmarks

  • Fabulous Laundry
    50 m
  • Suburbia
    100 m
  • Kei.ko KTV Bar
    150 m
  • My Adonai Gym
    150 m
  • Hyatt Casino Parking
    160 m
  • Casino Filipino Malate Branch
    180 m
  • EUROTEL
    210 m
  • Firma
    230 m
  • Castro at Firma
    230 m
  • Sanctuario Spa
    230 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Pets are strictly not allowed at the property.
  • Maximum 2 children under 12 years old stay for free if using existing bed.
  • One child under 2 years old stays for free if using baby cot/crib.
  • For rooms with inclusion of buffet breakfast, maximum 2 children under 6 years old will receive breakfast free of charge.
  • The maximum number of extra beds permitted in a room is 1.
  • Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
  • As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Airport transfer fee1150 PHP
  • Distance from city center0. Km
  • Travel time to airport (minutes)20

Extras

  • Breakfast charge (unless included in room price)1350 PHP

The property

  • Non-smoking rooms/floorsno
  • Number of bars/lounges3
  • Number of floors21
  • Number of restaurants1
  • Number of rooms 233
  • Room voltage220
  • Year property opened1997
  • Most recent renovation2011
Property announcements

Bed configuration is subject to availability.

All guestrooms at this property are non-smoking.

Late check-out is not available on December 24, 25 and 31, 2021.

Reviews of Sheraton Manila Bay from real guests

Provided by verified guests of Agoda
8.6
/
10
Cleanliness9.0
Facilities8.5
Location8.6
Room comfort and quality8.9
Service8.9
Value for money8.2
High score for Manila
Rating
9+ Exceptional (1,051)
8-9 Excellent (584)
7-8 Very Good (529)
6-7 Good (135)
<6 Below Expectation (116)
Time of the year
Mar - May (514)
Jun - Aug (742)
Sep - Nov (588)
Dec - Feb (571)
All guests (3,326)
All room types
All languages

Show reviews that mention 

Showing 2,415 verified guest comments
12345
10.0
Exceptional
Sheryl from Australia
Group
Stayed 1 night in September 2018

5 star indeed”

We thoroughly enjoyed our stay here and can't find anything bad to say. The staff are professional, helpful, welcoming and the security that make you feel secured. And loved our welcoming drinks We stayed in twin bed room and it was spacious, clean and had stunning views of the city and bay. The facilities were great, the pool and the sauna is an A+ and bar area was a great place to relax and grab a drink. This truly is a 5 star experience

Reviewed April 30, 2019

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Dear valued guest, Thank you for taking the time to share with us your valuable feedback following your recent stay. We are delighted to read that you had a wonderful hotel experience and that you truly enjoyed the modern comfort of our facilities and the service excellence of our Butlers. It's been a pleasure to host your stay and we look forward to welcome you back soon.

Responded May 08, 2019
Sheraton Manila Bay
10.0
Exceptional
Paraoan from Japan
Business traveler
Stayed 2 nights in June 2019

The service what makes Pan Pacific stand out”

I always stay in Pan Pacific on every biz trip I have for the Philippines. I stayed in other 5 star hotels before, but I prefer Pan Pacific as they offer conducive accomodation for business travellers like me. I only had a very tiny comment about my last stay though, the broadband chord and broadband holder was not to be found in my room. (the holder was at the back of the table stuck on the wall.) Maintenance came and brought me the chord but it was my last day though so I was not really able to utilize it. The hair dyer was also not functioning, called the maintenance and the hair dryer was not plugged. Probably thorough checking will help to prevent instances such this will happen. But OVERALL, I am always happy with pan pacific, and i will surely stay here again for my next biz trip.

Reviewed June 14, 2019

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Dear valued guest, Thank you for your loyalty and for electing to stay with us. We are delighted to know that we created a memorable hotel experience for your on all your business trips and that you truly enjoyed our modern facilities and the genuine hospitality of our Butlers. We also appreciate your feedback on the maintenance of some of our room amenities. Rest assured we have intensify and improve our checking procedure to ensure this does not recur in the future. Again, it's been a pleasure to host your stay and we look forward to welcome you back soon.

Responded June 14, 2019
Sheraton Manila Bay
10.0
Exceptional
Reynaldo from United States
Couple
Deluxe Guest room, 1 King
Stayed 6 nights in January 2022

Wonderful experience.”

Very polite and respectful staff. Our room is clean and very comfortable to stay. Assistance is available 24/7, just call and they will be there to attend to your needs of course with mask and distancing. If you need hotel to stay for your vacation wether for vacation or quarantining they are the best….Thank you SHERATON Manila Bay. We’ll be back.

Reviewed January 17, 2022

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10.0
Exceptional
Cathy from Philippines
Group
Executive, Larger Guest room, 1 King
Stayed 1 night in April 2022

Wonderful Weekend Overnighter”

The staff were very helpful and booking was a breeze. The executive room I stayed in was huge though the view of the bay had a huge building in front of it. The breakfast buffet didn't have a lot of options but the food was well prepared. Some of their floors were still being used for quarantine guests. The pool was small and the whirlpool's heater was broken but my nephew had a lot of fun because it wasn't too deep. The fitness center had all the usual equipment. For me the best thing about this hotel is its rooms.

Reviewed May 02, 2022

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10.0
Exceptional
Rebecca from Philippines
Family with young children
Stayed 1 night in March 2019

Exceptional”

Our experience with this hotel was wonderful since we checked-in during my birthday and the staff at the reception area even sang a birthday song for me with matching small cake with candle that I blew while they were singing. The staff were friendly and accommodating. The place was near Robinsons Manila and to the different restaurants and food chains. The room was cozy and spacious. Plus Slimmers World International was just along Adriatico which I even attended two (2) dance/Zumba sessions. The experience was very memorable. We enjoyed our stay there. Thank you.

Reviewed May 23, 2019

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Dear valued guest. Thank you so much for taking the time to share with us your valuable feedback. We are delighted to read that we were able to create a very memorable birthday celebration for you and that you truly enjoyed our modern facilities, fitness centres, our convenient locations, and the genuine hospitality of our Butlers. It's been a pleasure to host your stay and we look forward to welcome you back in the nearest future.

Responded June 07, 2019
Sheraton Manila Bay
10.0
Exceptional
mylene from Philippines
Couple
Stayed 2 nights in January 2019

Exceptional”

All staff are very friendly and accommodating, the room is spacious, clean and have comfortable bed and lots of pillows, bathroom is very nice and clean and the breakfast is excellent, lots of options to choose from.We highly recommend this hotel.

Reviewed January 22, 2019

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Dear valued guest, Thank you for taking the time to share with us your valuable feedback. We are delighted to see your high rating and to know that you had a wonderful hotel experience and that you enjoyed the modern comfort of our facilities, our clean and spacious accommodations, our wide buffet selection and the genuine hospitality of our Butlers. It's been a pleasure to host your stay and we look forward to welcome you back in the nearest future.

Responded February 04, 2019
Sheraton Manila Bay
10.0
Exceptional
ELLA from Philippines
Family with young children
Stayed 1 night in July 2019

Warm and inviting ”

The staff was very accommodating! The place is clean and very nice. My luggage was delayed and they made extra effort to call the airline to facilitate my luggage to get there on time. I recommend Pan Pacific anytime.

Reviewed July 19, 2019

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Dear valued guest, Thank you for taking the time to share with us your valuable feedback following your recent stay with us and for recommending our property and Brand. We are delighted to read that you had a wonderful hotel experience and that you truly enjoyed the modern comfort of our facilities and the seamless and thoughtful service of our Butlers. We look forward with pleasure to welcome you back to the hotel in the near future.

Responded July 23, 2019
Sheraton Manila Bay
9.6
Exceptional
Raj from Philippines
Couple
Deluxe Guest room, 1 King
Stayed 3 nights in April 2022

One of the best 5-star hotels in Manila”

This hotel (Sheraton Manila Bay) is one of the best. And the location makes it awesome. There are TWO Sheratons in Manila, and I booked this one by mistake. I had originally wanted to book the one near the airport. But I am very pleased that everything worked out for the best. The room, staff, service and facilities are all excellent. But what makes it awesome is the location in the heart of Korea town....yes, there is an actual Korea town in Manila. The high end Robinsons mall is just 1 minute walk away and the neighborhood is full of Korean and Japanese restaurants and KTV bars. All in all, I highly recommend it for personal and business travel.

Reviewed April 28, 2022

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10.0
Exceptional
John from Saudi Arabia
Solo traveler
Deluxe Guest room, 1 King
Stayed 1 night in July 2022

Great hotel”

I have stayed in this hotel from the time it was the Pan Pacific and it is one of the best in Manila! The hotel staff and rooms are excellent and the location is good!

Reviewed July 12, 2022

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9.6
Exceptional
James from United Kingdom
Family with young children
Junior Suite, 1 Bedroom Suite, 1 King, Bay view
Stayed 3 nights in January 2020

Great hotel but sad about new brand. ”

I’ve stayed at the Pan Pacific Manila many times over a good number of years and always loved the place. I was dismayed, however, to find out that it has recently become a Sheraton and has been rebranded as such. Aside from the branding, however, little has changed yet, although the prices seem to have gone up. Thankfully most of the great staff have been kept on - Sheraton would have been mad to get rid of them. The building remains the same, of course - for the time being, at least, although there are rumours of big changes to come. For now, though, I can still enjoy it almost as it used to be. I love a cold beer on the sunset terrace, watching the colours fade over Manila Bay.

Reviewed January 28, 2020

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10.0
Exceptional
Mathew from United States
Couple
Stayed 3 nights in March 2019

Once again Spectactular”

Had another issue - this time with my luggage - a roller wheel was locked up. Hotel engineering was called and fixed it up and had us on the road to the airport - Thanks so much for the above and beyond level of service that is provided by staff

Reviewed April 08, 2019

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Dear valued guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that we were able to create a memorable hotel experience and that you truly enjoyed our the modern comfort of our facilities, and the service excellence and genuine hospitality of our Butlers, especially our Engineering team. It's been a pleasure to host your stay and we look forward to welcoming you back soon.

Responded April 26, 2019
Sheraton Manila Bay
9.6
Exceptional
James from Canada
Business traveler
Stayed 5 nights in April 2019

Excellent in almost all ways”

The Pan Pacific is located in central Manila, no longer the main business district, but very much alive with things to see, shop, eat and do. Being central, availability of taxis and "Grab" (the PH version of Uber) is excellent. The hotel has everything you need for a relaxing stay in the middle of the city. Good food, nice views, good pool with bar service, lounges and well appointed rooms. The staff is very friendly and accommodating - you won't want for anything here.

Reviewed April 25, 2019

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Dear valued guest, Thank you for taking the time share with us your valuable feedback. We are delighted to read that you had a wonderful hotel experience and that you truly enjoyed the modern comfort of our facilities, the convenience of our location, and the genuine hospitality of our Butlers. It's been a pleasure to host your stay and we look forward to welcome you back soon.

Responded April 26, 2019
Sheraton Manila Bay
9.6
Exceptional
Andrew from Philippines
Couple
Deluxe Guest room, 1 King
Stayed 3 nights in November 2021

Great mid-upscale hotel”

If you want to spend a bit more, the Sheraton is worth it. Good room service food, very comfortable room, a shower with instant hot water. They were renovating the lobby when we visited, which created some minor inconveniences but it will probably make the place even nicer. Excellent staff.

Reviewed November 21, 2021

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10.0
Exceptional
john from United States
Couple
Stayed 1 night in October 2019

Fantastic stay”

My wife and myself spent our anniversary at the Sheraton the staff was great. everything was fabulous this is my third time at this location always the best Thank you

Reviewed November 02, 2019

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10.0
Exceptional
ANTHONY
Solo traveler
Stayed 3 nights in April 2019

Excellent service, friendly staff. Clean and comfortable.”

Breakfast buffet was adequate, but could be better.

Reviewed April 17, 2019

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Dear valued guest, Thank you for taking the time share with us your valuable feedback. We are delighted to read that you had a wonderful hotel experience and that you truly enjoyed the modern comfort of our facilities, buffet breakfast, and the service excellence of our Butlers. It's been a pleasure to host your stay and we look forward to welcome you back soon.

Responded April 26, 2019
Sheraton Manila Bay
9.2
Exceptional
Restituto
Couple
Stayed 11 nights in October 2019

Sheraton Manila Bay is one of the best hotel I’ve checked in. ”

Sheraton Manila Bay is one of the best hotel in Manila. Location is great where you can see and experience the real everyday life of the city. Security is great . You feel secured once you step in to the hotel. Professional security staff always present keeping an eye to all. Check in is fast and easy. Pool staff are superb. Pacific Lounge is a place where you can enjoy most. Captains and the rest of the staff are kind, accommodating with a genuine smile making sure of the comfort of all guests. Rooms are spacious, clean and modern. Travelers should request rooms facing the Manila bay. You will be treated with the famous Manila bay sunset.

Reviewed November 02, 2019

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10.0
Exceptional
Kath from Philippines
Family with young children
Deluxe Guest room, 2 Twin/Single Bed(s)
Stayed 2 nights in June 2022

Best Staycation ever”

The hotel's ambiance is so good, the food is delicious and the staff is very friendly. Would definitely come back!

Reviewed June 27, 2022

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10.0
Exceptional
CHARLES from Philippines
Solo traveler
Deluxe Guest room, 1 King
Stayed 2 nights in June 2022

awesome service treated like aking..”

awesome service treated like a king.. very guest friendly.. breakfast buffet was good.

Reviewed June 24, 2022

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10.0
Exceptional
Allan from United Kingdom
Couple
Stayed 2 nights in November 2018

Very nice hotel to stay”

This is in a very good location hotel and the staff are very friendly and accommodating

Reviewed January 23, 2019

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Dear valued guest, Thank you for taking the time to write about your visit. We are delighted to know that you had a memorable hotel experience and that you truly enjoyed our modern comfort, the convenience of our location, and the genuine hospitality of our Butlers. It's been a pleasure to host your stay and we look forward to welcome you back in the nearest future.

Responded February 04, 2019
Sheraton Manila Bay
10.0
Exceptional
Geoff from Philippines
Couple
Deluxe Guest room, 2 Twin/Single Bed(s)
Stayed 2 nights in April 2022

Exceptional”

A lovely vibe overall. The staff were great and always accommodating in every way. We will returning in September 😊

Reviewed April 19, 2022

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