Sofitel Gold Coast Hotel in Australia - Room Deals, Photos & Reviews
Sofitel Gold Coast Hotel
Sofitel Gold Coast Hotel
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Superior Ocean View Queen Room Sofitel Gold Coast Hotel
Superior Ocean View Queen Room
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Lobby Sofitel Gold Coast Hotel
Lobby
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Lobby Sofitel Gold Coast Hotel
Lobby
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Interior view Sofitel Gold Coast Hotel
Interior view
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Exceptional
Location
9.0
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Sofitel Gold Coast Hotel

Exceptional location
Stay in the heart of Gold Coast - See what's nearby
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Excellent
From 145 reviewsSee what guests said
8.4
Recommended by 82% of guests
Value for money7.7
Distance to city center4. Km
Location rating9.0
Nearest airportGold Coast Airport (OOL)
Distance to airport17.3 km
Has restaurantYes
  • Private beach

  • 240 meters to public transportation

  • Currency exchange

  • Heart of the city

Room choices
8.7
Excellent
Room comfort & quality
Superior King Bed
Superior King Bed
...
  • Ocean view
  • 37 m²/398 ft²
  • 1 king bed
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Superior 2 Double Bed
Superior 2 Double Bed
...
  • 37 m²/398 ft²
  • Non-smoking
  • 2 double beds
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Classic King
Classic King
...
  • River view
  • 37 m²/398 ft²
  • 1 king bed
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Luxury King Ocean View Spa
Luxury King Ocean View Spa
...
  • Ocean view
  • 42 m²/452 ft²
  • 1 king bed
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Classic Double
Classic Double
...
  • River view
  • 37 m²/398 ft²
  • 2 double beds
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Superior Ocean View
Superior Ocean View
...
  • Ocean view
  • 37 m²/398 ft²
  • 1 double bed
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Luxury King Bed
Luxury King Bed
...
  • Ocean view
  • 42 m²/452 ft²
  • 1 double bed
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Superior Ocean View
Superior Ocean View
...
  • Ocean view
  • 37 m²/398 ft²
  • 1 double bed
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Superior King Bed
Superior King Bed
...
  • Ocean view
  • 37 m²/398 ft²
  • 1 double bed
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Standard
Standard
...
  • Ocean view
  • 37 m²/398 ft²
  • 1 double bed
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More about Sofitel Gold Coast Hotel

More about Sofitel Gold Coast Hotel

"Excellent service with attentive and friendly staff."

Reviewed April 4, 2016

Joanne from Australia

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Business traveler

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

"Location is fantastic and staff were great."

amanda from Australia

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Couple
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (145)Booking.com Reviews (908)
8.4
Read reviews from:
Cleanliness8.8
Facilities8.3
Location9.0
Room comfort and quality8.7
Service8.7
Value for money7.7
Provided by verified guests of Agoda
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Showing 121 verified guest comments
12345
7.2
Very good
Jean from Australia
Family with young children
Classic Double
Stayed 1 night in July 2017
Lacking Customer Service for a 5 star hotel”
We thought we would try the Sofitel as we usually stay at the Marriott Surfers Paradise. The service is not as expected for a 5 star hotel, the hotel itself is looking tired. When at the buffet restaurant, we had to wait for some equipment to be warmed up and staff were not very pleasant when we asked about it. The check in staff had no idea what he was talking about but was very friendly, I booked through Agoda & was told the accommodation wasn't paid for and that the booking didn't include breakfast when it was prepaid & we chose the rate which included breakfast. The location was perfect though, lots around. We will not return or recommend this hotel.
Reviewed July 18, 2017
Bonjour Jean, I am so glad to hear that you enjoyed tour location. It is so disappointing to hear that you did not enjoy your overall experience. I will ensure that your feedback is passed onto the team so that we are able to improve. Thank you very much for taking the time to share your experience with us. Warm Regards, Amery Burleigh General Manager
Responded August 04, 2017
Sofitel Gold Coast Hotel
7.2
Very good
britta from Germany
Business traveler
Classic King
Stayed 1 night in May 2017
Very good”
Little service, not even a complementary water in the room, which should be a standard these days. this hotel is only offering basic.
Reviewed May 25, 2017
9.2
Exceptional
Norman from Australia
Couple
Luxury King Ocean View Spa
Stayed 2 nights in March 2017
Exceptional”
The Luxury King Ocean View Spa room was sensational. Spectacular views from all parts of the suite.
Reviewed March 13, 2017
9.6
Exceptional
Rosemary from Australia
Couple
Classic Double
Stayed 1 night in January 2017
Mother/Daughter weekend”
Room 81 - Best cocktail technicians in Gold Coast!!! Tried 4 others places - easy walk to everything - fun & classy
Reviewed January 23, 2017
7.6
Very good
KEVIN from Australia
Couple
Classic King
Stayed 1 night in January 2017
Needs updating”
Nice staff great location but hotel really needs updating, it is a older building so even on the top floor it was really noisy...
Reviewed January 17, 2017
5.2
annette from New Zealand
Couple
Superior King Bed
Stayed 10 nights in December 2016
overpriced ”
no night stand,no night light, scruffy halls and carpets, sheets scratchy on skin, hardly any vegetarian food at breakfast,
Reviewed January 05, 2017
8.4
Excellent
Russell from Australia
Couple
Classic Room with 2 double beds (2 Adults)
Stayed 3 nights in November 2016
Positive experience”
Great location, close to pacific fair, very comfortable rooms
Reviewed November 21, 2016
8.0
Excellent
PETER from Australia
Couple
Classic Double
Stayed 2 nights in July 2016
hahahaha”
it's the sofitel so it's gotta be good... probably a star or two less than it proclaims but it's ok if you don't pay full price beware of extra charges, especially parking ....lol
Reviewed November 13, 2016
10.0
Exceptional
Katherine from Australia
Solo traveler
Classic Double
Stayed 4 nights in October 2016
Loved it. Great location ”
Fantastic experience. Everything looked after. So happy
Reviewed November 07, 2016
8.0
Excellent
Dwight from Australia
Couple
Superior King Bed
Stayed 1 night in October 2016
Great location.”
Great location. Foyers / common areas need a bit of work. That horrible damp carpet smell sneaking in. Rooms pleasant enough. Clean tidy, and on par with the expectations.
Reviewed October 31, 2016
9.6
Exceptional
Georgina from Australia
Family with young children
Classic Double
Stayed 1 night in September 2016
Service over and above”
When my booking fell through due to being fully booked, the staff at Sofitel did everything they could to ensure I was still able to stay there. Then they upgraded me to an ocean view room and sent up a bottle of bubbles when they learned it was my 40th birthday. Also the beds were so amazingly comfortable, it was as close as I believe you could get to sleeping on a cloud. I would definitely stay here again and recommend to anyone visiting Broadbeach.
Reviewed October 06, 2016
8.0
Excellent
Ricky from Australia
Couple
Classic King
Stayed 2 nights in September 2016
Good, however...........”
Everything is fine, however the internet is too expensive and the business centre also no free internet. That's not good for business class visitor.
Reviewed September 26, 2016
Bonjour Ricky, Thank you for taking the time to share your feedback. I am glad that you enjoyed your stay. Unfortunately we are not able to offer free internet to all guests, however we do provide free internet to all of our Le Club members. We look forward to welcoming you back again soon. Warm regards, Amery Burleigh General Manager
Responded September 27, 2017
Sofitel Gold Coast Hotel
10.0
Exceptional
Courtney from Australia
Group
Classic Double
Stayed 1 night in June 2016
Lovely relaxing night ”
Sofitel was beautiful, I was lucky enough to get a good deal through Agoda but if definitely lived up to my expectations. Everything down to the scent was so thought out.
Reviewed August 22, 2016
10.0
Exceptional
pauline from Australia
Couple
Classic King
Stayed 1 night in May 2016
Broadbeach weekend”
Great accommodation. Big room with very comfy bed and all round good facility to make our stay very enjoyable.
Reviewed May 24, 2016
8.4
Excellent
Vy from Vietnam
Family with young children
Classic King
Stayed 3 nights in April 2016
It was ok”
Good location. Good price. Nice staff. Clean room however old toilet facilities. Breakfast buffet was boring compare to other 5 star hotels we have been.
Reviewed April 20, 2016
10.0
Exceptional
Joanne from Australia
Business traveler
Classic King
Stayed 3 nights in March 2016
Business Conference”
Excellent service with attentive and friendly staff. Nothing was a problem.
Reviewed April 04, 2016
9.3
Exceptional
Stefan from Australia
Solo traveler
Classic King
Stayed 4 nights in March 2016
Great place to stay. I am staying there again soon”
The staff. Location and cleaness
It was great and loved it
Reviewed March 27, 2016
6.3
Good
Bill from Australia
Couple
Classic Double
Stayed 2 nights in March 2016
Customer Feedback”
Breakfast (with the exception of the coffee), Location and front of house staff
The Sofitel, Gold Coast is in my opinion no longer a 5 star hotel, it is tired, in need of some serious refurbishments and should conduct an immediate assessment into the cleanliness/ condition of tiling grout and sealents in guest and public ablutions and associated amenities with a view of re-grouting and re-sealing around tiles as a matter of priority. What 5 star hotel does not provide a newspaper daily to each occupied room? what 5 star hotel provides only one piece of soap per room when there are a bath, shower and basin to service. It is not appropriate to greet guests to their room with ruby red covered chocolate lips. A good quality chocolate if you must. At the cost of $315.00 per night, I was disappointed with the quality of accommodation we received.
Reviewed March 07, 2016
9.2
Exceptional
amanda from United Kingdom
Couple
Luxury King Ocean View Spa
Stayed 1 night in January 2016
lovely romantic getaway”
Location is fantastic and staff were great. We stayed in a king spa room which was really nice, only comment would be that I thought the spa bath woukd be a bit bigger. I have stayed in a few places with spa bath and was always nuch bigger to accommodate two people. Thought id get a bit more for my money
Reviewed January 30, 2016
7.0
Very good
Chi from Hong Kong
Couple
Superior King Bed
Stayed 1 night in December 2015
Staff kindness should be improved. Overpriced.”
Location.
Not much of kindness and warm from staffs.
Reviewed January 02, 2016
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