BEST OF THE BEST EXCEPT.....”

Stayed for a night in their one bedroom, it was beyond my expectation and far best stay so far in Johor Bahru. Apartment is newly opened. The parking was quite safe and I can assure that - especially for Singaporeans who have second thoughts on parking their motorbikes in Johor Bahru. The security guards were very attentive, seen them doing round checks in the premises. The check in was swift and the rooms are really clean and comfortable. Check in time was at 3pm but we checked in way earlier around 2pm. Was issued a room key however it was not really ready when we were outside our room. Waited for 10 minutes to be in the room but it is fine for me. Location is good for solo travellers too as the hotel was just a walking distance to Komtar JBCC and City Square. There’s 7-11 convenient store just right at the hotel lobby in case you need to get something urgently. Now, the cons about the apartment was the parking you have to pay on your own. (It comes with a price I guess) And the major turn off - their housekeeper was very rude. Knocked the door several times at 10:45AM to tell us to check out when we clearly knew the check out time was 12PM. Leave that alone, the housekeeper repeatedly knocked the door again at 12PM SHARP. How intense was that. I dont remember requesting the front desk to get someone for my wake up call. She was also rude when we asked the other housekeeper to confirm the check out time. She gave us her unpleasant death stare and walked away when the other housekeeper was apologizing on her behalf. Very rude and unprofessional. I hope the management can look into this matter. Other than that, theres nothing much to point out. Will still give the 5 star rating!

Excellent stay for Singaporeans! ”

Hotel is very near to Singapore checkpoint and Johor train terminal. About 5 minutes bike ride from customs to the hotel (you can see from your balcony if there is road jam before coming back home LOL). Super convenient! We stayed in the one bedroom suite. Living room was so spacious! I love the fact that it comes with a kitchen and dining table as well. Kitchen had all the basic utensils. Including a microwave! We stayed at level 32 and had a beautiful view of Singapore island. We were also very lucky to catch fireworks during the night of Hari Merdeka! Hotel is very near to Pasar Karat, walking distance to Komtar JBCC and City Square!! KSL mall would be 5 mins ride from the hotel. 7 Eleven (24/7) and toast box (24/7) is right below the hotel. If you want to visit a cafe for sheesha or a scrumptious meal, there is one cafe called Adam Hawa Cafe (10 mins or less walking distance from the hotel). The cafe plays live band on weekends. Plus point of the apartment is the toilet! SO CLEAN. All the basic necessities is provided. I love the bath robe!!!! Would come back here again for a short trip!

Awesome hotel with big space”

3rd time staying in Suasana All Suites Hotel Pros: - unlike the other hotel, Suasana provided more space, there’s living room, dining room, kitchen, bedroom, changing room attached with bathroom & a balcony - super comfy bed and love the two pillows provided (not flat type) - housekeepers are friendly and helpful - can get a really fast response when call to operator - hotel restaurant, gym and swimming pool is located on the top floor (level 33A) with great view - good location, attached with Zenith mall, some restaurant & 7-11 down there, nearby City Square Cons: - parking is not free for guests, will charged rm10/day - checking in quite slow, maybe the front desk is new, no greeting, not initiative to ask for your check in details until you passed her your IC, FULLY focus on her computer even though you are standing in front of her (it happened EVERYTIME!) - in room 2911, the stains on the sofa is quite disgusting, this unit is not really clean compared to other unit

Exceptional”

The apartment is very spacious and clean, worth the price paid. Location is very good , just walking distance away from Komtar JBCC & Johor Bahru City Square.

Good Location & Breakfast”

My friend and I have been staying in Suasana Suite Hotel the second time and as usual, the room has very good facilities. Location wise is good which is just opposite Komtar JBCC and City Square and we will be coming back to stay again if we happen to visit Johor Baru for shopping. Breakfast is comes in a set with four choices with free flow of toast bread & butter and coffee/tea is in a coffee maker machines with four different type of coffee selection. A good place for relaxation and comfortable environment.. Keep it up ! Regards Catherine (Singdoll)

Strongly recommended Suasana All Suites”

Staying at Suasana All Suites is super convenient especially when we do not have own transport. Shopoing centres like City Square, Komtar and JB Central is just a stone throw away. We do not even have to walk to the above shopping centres if we are lazy as there are many eateries outside Suasana itself. At least there is Toast Box which is halal certified. 7 Eleven is also available. Reception staff is very helpful especially when you require transport. They made the effort to meet your request. Kudos Suasana All Suites.

Great location but toilet smells”

The hotel is situated in the heart of the city in Johor Bahru. Great for shopping and dining. However, our stay was marred by some sewer smell from the 2 toilets in the 2 bedroom suite. The water pressure was bad too. We had to buy air fresheners to make our rooms smell better. I would think twice before booking the same property again in future.

Great Location!”

i always visit Johor Bahru for business trip, Suasana Suite is my second home!

Great for big families & accessible by walking from CIQ.”

The only complain I have about the 3 Bedroom service apartment that I booked is the lack of bathtub. The toilet in the master bedroom has a nice view of the straits of Johor from level 29. In fact,the views from all the rooms is nice coz it's unblocked. Been recommending the service apartment to my colleagues n families. For people who dun drive, the service apartment is accessible by walking from CIQ. It's opposite komtar n beside the Amari Hotel. The pool is @ the rooftop n the best part, you can have a nite swim as the pool is closed @ 11pm. Overall, my family (2 teenager kids n a 8 year old dotter) loves the staycation in this service apartment.

Stay at Suasana Suites”

Really loved staying at the apartment. Clean, spacious and close to shopping malls. Will always stay here whenever in Johor Bahru.

Clean & spacioups, stone away from the malls”

Third times booked this hotel. Its clean, hotel staffs good service & spacious apartment layout as shown in pictures. During booking note to book Suasana All Suite Hotel, do double check is the Hotel. I ever booked wrongly for Suasana Residences managed by home owner/agent, the apartments have very bad sewage smell, bedsheet with odor & corridor no aircon. Good location just opposite Komtar. Toast Box, Morganfield's, Korean BBQ, Japanese Ramen, Pub, Hot Pot buffet restaurants open till late night under the building.

My first choice stay in jb”

We like e environment & e cleanliness which is important for us w a toddler. No dusty or sticky floor or smelly stale rooms. A need for me to praise them is that I don’t even see dusts on their window frames. Which I feel housekeeping will usually overlook. Conditions of their suites is still new. So far only found stains on their sofa of all e suites we went. WiFi is strong. If they’re able to improve e food choices will be fantastic. Actually we don’t really mind not having breakfast in e hotel as there’s plenty of choices at komtar jbcc which is a short distance from hotel. So far we only encountered their friendly staffs in e hotel, so is just good reviews here. (Ha! *finger cross*) 4th stay coming up!

Nice New In Town Hotel”

Very new hotel, opened Jan 2018. So everything works. Also any poor quality or building defects have not been covered up yet. Most of it is very good. The place is quite clean, but the room I got was dusty. The top floor has great views of Johor Bahru. So a room high up there is nice. The air con is very cold, so great in hot days. The room is nicely furnished. The bathroom has a bad smell sometimes, I guess the plumbing is not that great. On the whole, I like the place. Had a good gym and the swimming pool is on the top floor. Nice view.

would love to come back again”

its our first time book with Suasana Suite residence. we booked 3 bed room apartment, and we definitely enjoyed our 2 days 1 night which we felt its a waste to stay only 1 night as we got ourselves comfortable with the room and area of the hotel. it felt like home! the front counter staff were friendly as they acknowledge our presence when we entered the entrance and also the aroma of the hotel is fantastic! but I would like to comment one part of it, the mirror in one of our bathroom got chip off at the corner. kindly do cover or replace a new mirror as it may cause harm to others if they weren't aware of the sharp chip off part. overall the location is excellent! 5 minutes walking distance from komtar mall. recommended to those who wish to come with families or friends!

Nice service suites, great location!”

Location, location, location! We love the location of Suasana Suites. The apartments were clean (just don't look underneath beds) & both staff at front counter Yuliana & Nur Ella (i hope i get their names right) were very smiley & helpful. Checking in takes quite a while but i think it will get better in time. We were rather upset with a staff, Ranjit, who spoke to us in a condescending manner when we asked to purchase multi entry carpark passes but the apartments were so nicely decorated & comfortable, we soon forgot the upsetting incident. We also hope the towels are washed thoroughly as some towels were pretty yellowish & with some heavy odour. With good front counter officers like nur ella & fluffy nicely cleaned towels, suasana suites will definitely be well sought after.

Excellent location”

Suasana Suites are located on Jalan Trus just next to the shopping Malls and nearby places to eateries. Will definately stay here on my next visit to Johor Bahru

Superb view and ideal location”

We stayed at room 3112 which had a comanding view of the johor straits and city centre. The apartment is located just across from the 2 major shopping malls with many dining options, shopping and a cinema. Apartment is cosy and beds are comfy. Can consider to install microwave oven and provide bowls. Only given 2 toilet rolls but staff was quick to replenish. The lifts are uber slow, maybe cos it is new. Overall a pleasant stay. Will return again.

Exceptional”

The apartment is situated in a strategic location. Although check in time is 3pm, i arrived at 2.15pm and i was allowed to check in. The apartment was fully furnished and the interior was new and pleasant. In my stay, i met 2 problems and they were quickly rectified by the manager Ravi and his staff. 1. The apartment that i checked into had issues with the air con and they allowed me to move into the apartment next door, to make it easy for me to move my belongings over and without much trouble. 2. The door had issues with the lock and again Ravi and his team managed to fix the problem. Service is good and when i requested for a shower cap at 9pm, they managed to get it for me despite its off office hours for the housekeeping staff. I definitely recommend Suasana Suites JB to my friends and this will also be my choice in my upcoming JB trips. So far, the service and facilities are good, there's nothing for me to complain.

Awesome place”

Stayed for just one night. Last minute booking. But all went well. Smooth check in and check out. It feel like home. There is kettle, electric stove, fridge, basic utensils. Simple cooking is fine. Just opp JBCC mall and City Square mall. Easy to GRAB around. 7-11 is just beneath the hotel. Toast box also beneath the hotel opens till late. Few bars below but doesnt affect ur sleep at all. At the side of the building there is a food stalls selling local food and burgers. All in all it is a very convenient hotel. Love it. Price was reasonable for a weekday though. Oh there is also a self help laundry at level 33A. Just need to prepare coins worth RM10 (wash n dry) and detergent. There is a separate pool for kids n adults. But pool water was pretty chill. Will definitely come back to this hotel.

Great Location”

Komtar & City Square Mall is just across the road! Toast Box at connecting building Zenith (in between Suasana & Amari) opens till 3am - good for hunger fix. Also a 7-11 convenience store at same building. A couple of eatery options available at Zenith too with 10% discount if show hotel's access pass. Hallway upon reaching apartment levels is warm - not sure why no air conditioning. Breakfast at hotel is average. Carpark at MYR10 for entire stay duration. They will exchange your parking ticket for a multiple entry carpark pass (to be returned and exchanged for your entry ticket which will be validated by the hotel for exit)